Been here for 2 days came with active fault codes they have to do there own but never gave me or partner back the lives paperwork next I believe that they have color issues I was told paperwork would be done a hour and a half ago but yet I’m still waiting everyone else is gone I was never rude but can’t say that about the last customer service specialist nice restroom nice drivers lounge nice could use update and better chairs I’ve missed loads today because of people not being professional and keeping driver updated and don’t go to the hotel”quality inn” beds are too hard so as a result no sleep

I dont know how they start in business. Service dept night manager was nothing short of rude. Acted like he had no time for me. Then when I did get the truck fixed made it 4 miles YES 4 MILES. And got debate codes. Went straight back and was told it would be 2 days before they could look at it again. I found a place in Ontario that was able to fix it correctly. I have them one star because it does allow you to give zero stars. I could go on but, Im sure you got the idea

Great staff. They have body shop, mechanic shop, and much more. Lots of parts in stock.

I purchased my first Kenworth here for my demolition business. Ed Rodriguez handled everything in a professional manner and was even able to get me better financing than my bank. I would look no further if you want to purchase a Kenworth Truck and ask for Big Ed!

Is a long wait but customer people are really nice so is worth the time!!

I waited nearly 3 weeks to get my truck back in May partly because their part guy ordered the wrong part 2 times, they are the most incompetent bunch Ive ever dealt with, it took one week just to be told what was wrong by this inept bunch also. Some of their repairs had to be re-done already under the warranty due to sloppy work .14800 dollars out the window and zero response from the owner, tops the cake run the opposite direction go to a smaller local shop instead.

They were more than accommodating, I went up to an employee in the parking lot and he assisted me with my problem then showed me where to go to finish up the paperwork.The staff is outstanding!!!I have dealt with many, many Kenworth shops in my days of trucking. This one tops them all in a good way!

Arrived 0659 at parts with three people behind counter not counting others from service.I was told by a man staring at the computer that he did not start till 0700. After waiting 6 minutes he was ready, I asked for four batteries and was asked my business name.I was advised that the price on the battery was for people with an account and that it would be higher for me since I didnt have an account.Now the price label above the pallet doesnt list anything about account, requirements or restrictions. I had also called the previous week and no one told me the price was for account holders.After driving 68 miles and waiting 7 minutes in no line, I was told the price is not what was said and listed.The parts department is next to service bays and not visible from entry. SALES SERVICE on walls but little paper with PARTS and arrows.

Nice people, nice driver lounge. No complaints.

I dunno where to start on them. I still have my truck in the shop after almost a week of being there. I understand they are very busy but they are not good at communication. We brought a truck in Thursday and today it is Wednesday night and so far they have had the truck in the shop over 24 hours and done a pressure test on the coolant system and changed two coolant fittings, I do not have any updates or anyone calling or telling me whats going on. If you want to talk to a manager, good luck, they are too busy or frustrated to discuss anything properly. Everything is done through email in 1-2 sentences and if you miss the email for even an hour, good luck, they will pull your truck out of the shop. There is a reason they have a backlog of orders, because they are very very disorganized, no other reason. Low morale and a heavy workload will lead to that.EDIT: 11/15/2020 - Yes sir please call me. My unit was under #533, look forward to talking to you.Edit: 11/16/2020 - I spoke with the Manager of the location, Kevin, I felt like he understood my concerns but there were some factors beyond their control, due to the situation going on now, that caused miscommunication. Thank you for following up with me and taking care of us, hopefully we have a better experience of working together in the future.

Love this place. Friendly staff and huge parking lot

Knowledgeable staff,Helpful Management, clean store,near Freeway, Big selection of parts stocked

Dont waste your time with rush

Great place better than fleetprideAll parts in one spot. No bs ..good place

Super great people for a fill service truck dealership.

They took so long to take a phone call i waited for 38 minutes to talk to the parts management

Very pleased with the service over the counter.

BIG ED>>>Great service went way out of his way to get me a good deal.I live in Phx Az and will drive to Cal to get my next truck,Thanks

Great knowledgeable staff, decent prices, would highly recommend

They wont even LOOK at your truck til next week! Then say they can probably fix it the following week! A truck driver cant afford to have their truck down that long!!

Just in and out for a part that were nice and quick about it

There is a female receptionist and the service attitude is very poor.

Very bad service i come from Bakersfield.I was looking to buy a new truck and some more info, I walked in looking around for a bit, and after a while nobody asked me if I needed something so I decided to ask for help from one of the Receptionist that was right in front of the entrance, very Rude person ,I was wearing my mask and she asked me to talk more loud because she cant heard me I did twice so she gave me an attitude looks like shes having a bad day or she was in a bad mood so idk after that I just say thank and walked out of the place. If at they treat the customers like that then I dont want to come back.So I left and take my money at Another place.

Awsome cool parts

Friendly. Good service.

Excellent place, very elegant staff

Busy as usual. Body shop closed on the weekends. Service dept open till 10p. Id recommend bobtailing up there.

Place is a joke. Bad peoples

They did an awesome job on my truck thank you guys

One of the best experiences I’ve ever had in a dealership on the road. I am based out of NC and the truck was 2400 miles from home. Parts and Servicewe’re exceptional with their help and knowledge and extremely professional. Renee Hunt in service was by far one of the most helpful and kind people I’ve ever dealt with. Kudos to her and Inland Kenworth is lucky to have her. Best wishes to all that helped get my truck back on the road. Thank you so very much.

I own a Freightliner so me taking it to Kenworth for service seems a little odd but that’s mainly because Maggie who used to work at Freightliner now works here.I met Maggie 11 years ago at Freightliner in Fontana California. I had an old raggedy used truck that seem to love to break down out here on a regular basis. So I spent so much time in Freightliner we actually became friends. Not like to hang out on the weekends type of friends but added each other on Facebook and keep in touch and talk occasionally because of our connection via the trucking industry.I actually once referred to her jokingly as the angel of death because every time my phone rang and it was her it was to tell me that something else was wrong with my truck and my bank account died a little more.She was always polite. professional, and always had a smile on her face even in the times where I was just totally pissed off that I was back in the shop and I was probably sometimes a dick.So I’m telling you all of that because when I knew I needed to get an alignment done on my truck because a Freightliner dealership in Florida screwed it up badly the first thing I did was message Maggie and ask her if her shop could do three axle alignments on a freightliner.I didn’t even know it was a Kenworth dealership she worked at at the time I thought it was a mom and pop shop. However I still contacted her before Freightliner because of her professionalism and her respect for drivers to which I have the upmost respect for her.If she didn’t work there I would’ve gone to Freightliner or a petro or a TA and got my alignment done there.And they did an amazing job my truck drives perfectly straight they had me in and out in about four hours. An absolutely amazing experience and I’m not fond of dealerships.

I bought a brand new truck from Scott Manion. He wasnt there the first day we went to look at trucks, but two other salespeople and managers from three other departments took time out to help us. Scott himself was awesome the whole way, making the purchase as seamless as possible and really going out of his way to make us happy. On top of that, they had a pretty decent selection. Its not easy to find a manual transmission these days, but they had quite a few! Very happy!

Very Friendly and Helpful

Great service good trucks

I could write paragraph after paragraph about how horrible the service department customer service but I would waste another day. Ben and Mike the manager are not about customer service or customer satisfaction, and thats all ill say. On the other hand Donovan and his team are all about customer service and accommodated me in about 30 minutes and I was out of there. Donovan made sure his team knew exactly how to troubleshoot my issue and then they executed in a timely fashion. I was even offered a bottle of water and afforded some some common customer courtesy. Thank you to Donovan and the body shop team.

It was good

Good service

Best place for service.

Doing good job 👏

Good fast service

Turned in on Friday noon for oil change, check engine light, trailer cable light, and change speed parameter. Took 5 days

If I could, I would put 0 stars. horrible service, rude representatives. All they need is to find the way to charge you more, if you cant move your truck price gets higher. Im in the truck business, not the first year but never meet such poor service. Please if you can dont come close to them.

I ordered 2 parts. Not only did they have the parts in stock BUT they came out to my truck to make sure they were the right part and they took off the old part !!!

Got in and out no problem nice people

Not to good

I have had units serviced and repaired successfully at Inland.I think their service department does a good job with repairing the unit correctly the first time. I have had great success and cooperation with Maggie Faust when I need to get information or updates.Mike Nash and Mike Morin have also been helpful in getting the units repaired in a timely manner.

Hello,Im writing this because I believe in giving credit where credit is due. Maggie Fautt was truly a pleasure to deal with. She was very helpful and knowledgeable. And, if she didnt know the answer to a question, she was honest about it and offered to get the information for me. I appreciated that very much. People like that me a difference. Thank you Maggie!

Inland Kenworth is beyond fantastic. The service department ALWAYS goes above and beyond for me. I am so impressed and grateful for them. This location is one of the biggest reasons why I stay with Kenworth and why I will always take my truck in for service to Kenworth.I also have to give a 5-star review to the body shop as well they also go above and beyond for me and my needs. Its an all-around fantastic location. Love these guys!

I come here for work on my truck when Im home. Theyre always respectful and very helpful. Renee at the service desk is very helpful

Parts dept was very efficient.

Good and quick service highly recomended

Renee is a very nice and fun person to talk to had a wonderful experience checking my truck in.. thank u Renee

This place was great for finding me a rental truck while mine was being fixed somewhere else.If you need anything there ask for Houston. He is the man!!!Also if you need your tractor worked on go there. TEC Equipment is WORTHLESS!!!

PLEASANT

Renee was a huge help this evening while my truck was getting repaired.. She was informative, timely and very professional. Renee also helped me find a hotel for the evening when my truck wasnt going to be ready.The entire staff that we dealt with has been helpful, friendly..They have a huge drivers lounge with t.v., vending machines, bathrooms.. not too bad of a place to wait if you have too.

Very nice understanding people to work with. Very polite and willing to work with your needs

The service rep.(Rene) was very unknowable on taking care of my needs. I was told that my truck would be ready on late Friday or early Saturday. So I decided to call them on Saturday, since they told me that my truck would be ready. She gave me too many excuses that the cdl mechanic might or might be there, then she couldnt guarantee me that my truck would be ready, after the email I received on Friday said otherwise. I emailed the shop foreman, in which she called me on it & started arguing with me on why I left those negative comments, plus started crying over the phone. I immediately tried to reason with her but she was very upset over the phone. I told her, will my truck be ready?. She finally said yes. She apparently needs sone people skills on how to communicate with people. I didnt appreciate the last call from her.

This place is the best. There customer service is amazing.

Absolutely no help. Went in Friday afternoon for truck and was told it would be Monday or Tuesday before they could even look at truck. In smaller cities Kenworth open late or 24 but in LA area open til 10pm and VERY SLOW!!!

I wasnt a good experience, it takes to long for a simple job but probably all the dealerships are about the same, once you there they take it easy but be ready to pay

My main and biggest complain is about RENEE in serviceI was stuck in a highway and seeking for help and I called the service in Inland Kenworth Fontana , I talked to renee and she was very rude, absolutely the worst customer service that I ever experienced while talking to her , she was laughing over the phone while I was trying to explain my situation to her.When I got there somehow i talked to MOD and tried to explain to him what happened but instead of listening the story from both side he was already taking her side and turned it over on me.Absolutely the worst place to take your vehicle to be worked on and whole bunch of thieves working over there especially at Service.

Earl in the service department made my breakdown to where I was relaxed. I expect a few days to get repaired but he made it better. Cool calm down to earth guy. Ill be back as much as I dont like to drive in CA this place is better then the dealer at home. So Ill be back drop truck off and get a hotel.

I do not recommend special on the service department takes for ever

THIS IS THE ABSOLUTELY WORST PLACE TO TAKE YOUR VEHICLE TO BE WORKED ON. A ONE HOUR JOB THATS STILL NOT FINISHED AND THEY HAVE THE PARTS, ITS GOING ON 7 DAYS WITHOUT THEM FINISHING OUR TRUCK AND THEY ARE SAYING 2 MORE DAYS BEFORE THEY FINISH.. WE ARE ALSO CONTACTING THE BBB.

Very high prices for trucks and no good inventory...

Very friendly I suggest this place to buy a used semi

Full of life

It started out bad but got much better after Maggie Fautt got involved she was able to help me get the bill reduced drastically. I was kept informed of the status of my truck continually and Earl helped to get warranty work covered. But Maggie is the one who made me feel good about the whole experience. Thank you Maggie for caring about your customer your the best!!!

Inland Kenworth is the best!, I’ll start with the Service Dept, from the start (Research for purchasing a truck), my Service Advisor Maggie Fautt was so thorough and professional. Her expertise and Knowledge of Trucks and the Trucking industry were invaluable and a welcome source of Customer Care. She armed me with the knowledge and information to make a very informed decision. Maggie thank you, thank you.....Maggie you are a great representative and asset to a great Trucking Organization “Inland Kenworth”, thank for taking the time to care for my Kenworth Big Rig service.Joe BustosOwner/OperatorNational Trucking Inc.

Matthew Lowry in the parts department is awesome! He is very knowledgeable, friendly, and super helpful. We can always count on him to get us the parts that we need. He is very efficient and always comes through for us. He is a valuable asset to Inland Kenworth.

Part service these peoples attitude is terrible. Any question let me know...

I Tony Williams would like to state for the record, the staff @ Inland Kenworth of Fontana, California , has been very helpful and in the rebuilding of My T2000.I am currently building without there help this would not be possible. The facility is always clean I might add and I would refer without any hesitation.To anyone that has Kenworth. Thanks Again, Sincerely, Tony Williams

KENWORTH in fontana, California is a great place to service your truck. They have all the technology you need for your truck.Just need to be very patient!!!

Very pleased with their service and team. Renee in service/shop was especially helpful and very determined to give us a great experience. She went above and beyond to get our truck into the shop and ready. They really value their customers.

Always friendly and willing to help. Fair pricing. Always come here for all my needs. Renee, Mike and Donovan have been the biggest help.

Took my truck in for repairs. Maggie provided me with constant updates. I explained to her I needed the truck back on the road asap and she made sure it was ready to go by the time I had specified which resulted in no delays on my delivery appointment. Will definitely be going back.

Inland Kenworth treated me fantastic. They got me in quickly and back on the road in a very short amount of time. If you’re in the area and are in need of work on your rig, this is the place to go.

Suppose to have truck ready. Held it for over a month. Check engine light still on

Please have better tech that do repair right on the first time this place is over charge you out right-star if they have too many storyFor the last time that I take my truck in for the last is too much BS around there

Great people working there

Im expecting using lease company account will save me some money...EXPENSIVE!!! NO discount at all!Same as unit price.

I went to Kenworth Fontana about an issue with my truck, the service center had my truck fixed within 24 hours and were very courteous and understanding of my issue. I felt incredibly taken care of and as if my issue mattered to Kenworth and I have no complaints and would gladly come back if another issue arose.

No customer service, not helpful, I left, will give my business to someone else

Good service

Counter People are GREAT, always friendly,treat me like Im more than a customer.Counter person Rudy calls me by name always takes the extra minutes if needed to show me what Im asking for to be sure its what Im there for.Love your cashier she always calls me by name, she always looks professional,she has a smile that lifts your spirit above what it was when you came into the building.

Took my truck in to get my EGR valve replaced. They quoted me $1800 for the part but I was able to find it elsewhere for $1200. They didnt refill my coolant after they replaced the valve and they left the used part on my passenger floorboard. All of that I can overlook but I had aprox 8 straps on my truck when I took it in and when I picked up my truck all my straps were gone except for 1. I will never take my truck back to Kenwort again or even purchase a paccar product. Inland Kenworth is full of thieves and overpriced.

8 hours to get my DEF system repaired. Expect to be here all day.

Renee Hunt in Service is a great asset to your organization.Extreme helpful and understanding about new truck delivery. This is my 41 year in trucking and closing in on retirement. My dilemma is when I come to places like yours I dont want to retire yet. Inland in general is best dealership chain we deliver to in the US and Canada.My three favorite are Inland, Fontana, Ca. (Renee). Inland ,Langley, BC(IRWIN). INLAND Tolleson, AZ (RAPHEL)In my opinion all of these should be commended for their dedication to theircareer!!!

Came in on 2/20 check engine plus derated. After many attempts to locate the issues Finally found the issues and after a short period locating parts all together. But failed road tests. Talked to Renee in service This young lady made several trips to the shop area to keep me informed about the progress she introduced me to Tony this guy has to be the tech of the year he went out of his way to get this truck going even working overtime for a customer out of state customer. Well done Tony. And with great appreciation to Renee. The one I know made it happen. Your the best

Gave the lady in body shop list of issues came back 2days later and never was done had everything written up wrong very incopintent

Fast, friendly, and very professional. Made me feel like family and family is everything!

They arent the best Im the world however they did manage to find out that ALL the other Kenworth dealerships NEVER changed the crank case filter. Which was why we took our T660 to Kenworth in the first place in the hopes that it wouldnt happen. Over all they are very friendly and helpful.

My experience at Inland kenworth was great.Renee was very nice and professional.She kept me informed on everything that was going on with the truck. I will be returning and recomend this place to anyone.

Dont like them at all. Seems like im going to be here for a while with a big bill.

Good communication.Maggie and crew were very helpful and very professional.Work was done on time.Thank you,Louie&Jo LaRosa

This place is never packed so Im in n out quick and the staff is very helpful

Service was overall great. Friendly when we got here and the issue was resolved. Forgot her name but the blonde haired woman was really professional the way things were handled.

Takes a little bit longer than others KW to get repairs done but my experience is when they finish up the repair and totally fixed and you really wont have anything more problem with what they fixed usually.. body shop is a little slow but once again the repair made are definitely done..

If I could give negative stars I would. My husband and I came in for a simple blower motor in the bunk. We arrived at a little after 8 am (They told our shop they could get us right in) and the service order showed that we didnt check in until after 10:30 am. The lady from the service desk comes out and tells us we have to clean the bunk area so they can do the work, my husband goes out and does not find what they are complain about but he moves the mattress from the bunk to the passenger seat and takes the metal plate out so they can get to the HVAC Unit. Which was their job to our thinking. We were then told they would not be even looking at it until after 2:30 pm. Now, they had the truck for over 6 hours and it was sitting in front the shop bay with the doors wide open lights on and not running. Now later after someone finally looks at it the lady at the service counter comes out and says (and I quote) You might want to get a hotel room and giggles a little. I look at her like she has 3 heads and say for a blower motor She then hands me a paper that has a whole list of things that they say need repaired, and a estimate of almost $5000. Need less to say we about lost it. They were told to fix the blower and that was it and she is off in the back ground piping off with We dont have the parts. At this point Im done dealing with her. Finally get the estimate down to $1100 which is still highway robbery in my book. They go to put it together and break the main part that makes the air move. Just great, and to top it all off they dont have the squirrel cage replacement part. So at this point they have had the truck for over 10 hours and no hope of fixing it now. We have to go because we have a load waiting.It would not be so bad if this was the first bad experience with this service department. Earlier this year they had the same truck for a power divider problem. They had the truck for 4 and a half days and they had to replace bolts that they stripped putting it back together. They dented to crap out of our hubcaps putting them back on. when we returned to our shop in Michigan, our shop had to take it back apart and flush the rear end housing because there was metal pieces in it still and redo the work that they said they did.The service desk people in the evenings are nice and try to smooth things over from the day shift but that should not have to be their job.On that note I would rather let our truck blow up on the side of the road then have this location ever do work to any of our trucks again.

5 Issue points when working with Inland Kenworth.1. They have system issues for two days attempting to diagnose our truck2. Once diagnosed they did not tell us for several hours3. After we called to determine the diagnosis the estimate took an entire day4. After 4 days in the shop we had an estimate and part on order, but they put us at the back of the line for repairs. Had to explain the situation to multiple people before they understood.5. Day 5 they started repairs to find they had the incorrect parts!!!new projection is to have the truck completed after a week. Horrible.