I couldn’t be happier with the treatment that my 11 month old puppy got here. Got into a crazy toxic amount of melatonin and had a seizure then stayed one night here and is better than ever. Staff is super nice and was happy to provide me into the many times I called to check in. If your pet needs emergency care, this is the place to take them!

We had to make the choice after 13 years to put our dog down. We live in the valley and found Canyon Pet Hospital on the internet. I am extremely thankful We did. They took us back to a little room with a little fireplace and did not rush us in and out. The staff was very caring and sympathetic and am so grateful we found them.

First visit here for an urgent care appointment and I think Ill be switching vets. My vet couldnt get me in at a reasonable date/time for a reasonable thing. Ive never seen these people before and they took us right in. Every single staff member was so kind. It was very affordable. Appreciate the help. My dog made herself right at home in the clinic.

This vet is great, but a bit of a mess logistically. What they are good at is helping you in an emergency or with an issue that rises and needs an appointment. Their vets are solid snd they have appointment options. For instance, I am able to put my dog on their daily emergency list for an ear infection. However, I have arrived for scheduled appointments and waited over an hour and left without seeing a vet. Nobody apologized or offered to reschedule. Another example, they miscount pills and then you have to go back in to get more and then they have no idea how to handle it. This took a long time to resolve after I was told to just run in and pick up my pills. The emergency list may tell you to come in when it’s not your turn. The vets are thorough and my dogs generally love them, but they also aren’t going to give you the most cost effective treatment. It’s expensive here and do your research because they don’t present you with options for treatment and payment as some offices do. They just tell you what they want to do which is in my experience the most over the top option when other options may exist. There are vets who will present you with options and cost breakdowns. Between that and the chaos of logistics here, i am holding back a star.

This place was amazing, and so much more than I expected! I had a sick dog that I was pretty sure got kennel cough from our newly adopted puppy. She was not doing well and had stopped eating, so I was too concerned to just wait it out. I called at least FOUR other vets in the area, and nobody had any availability for days or even up to a week later. I called Canyon Pet Hospital after a friend recommended them. I was able to be seen for urgent care later that night. Yes, the urgent care exam costs a bit more, but it was worth the piece of mind. I was put on a waiting list, and it was later in the evening before I was called to come down, but at least I got to wait at home, rather than in an office. The vet tech and vet who saw my dog were very thorough and friendly. The vet recommended medication, rather than expensive x-rays and other tests. She said she could run more tests if I wanted, but suggested that medication should be enough. I really appreciated that she didnt jump right to lets start with hundreds of dollars worth of tests like another vet at a different office I had visited in the past. I will definitely be relying on Canyon Pet Hospital for my future vet needs!

I have an in house rabbit that is like a kid to me. She wasnt feeling good and I brought her to a local vet.They did NOT know anything about small animals or exotics. After a $300 bill that solved nothing, and no actual tests at all, I had to bring her the next day, since she had no care from Anasazi Vet in Camp Verde, to Canyon Pet Hospital in Flagstaff (which I highly recommend) for a useful $300 bill!The difference in care, knowledge, professionalism and after care, is night and day!I do NOT recommend going to local vets with small animals or exotics. They do NOT know what they are doing when it comes to them.They actually convinced me to buy a bail of ALFALFA hay and a Salt lick/block for my sick rabbit.I was actually told that the dry air in Az (yes, they knew she was an indoor spoiled pet) is the issue. I could go on and on about how bad their care was but I really want to just say how thankful I am for the great care and amazing staff at Canyon Pet!!I wish I could get my money back to apply to my additional bill!I now have a BAIL of Alfalfa, (I was told it is fresh green at the local feed store and what she needed, in lieu of Timothy)Sad part, I can NOT afford $300 and now I have $600 in bills.Bottom line- Canyon Pet Hospital is worth the travel time!

I cannot give enough praise to this vet hospital. We are new to Arizona, and we drove 2 hours to get our dog here. And it was more than worth it. Our dog had to have an emergency c-section, they got us in and started her procedure right away. They saved her life, as well as the lives of her puppies. The staff is awesome, even dealing with an emotional wreck of a pet owner at 9pm... I cannot be more thankful for this pet hospital, and they deserve all the praise they get. Thank you for the hard work you do for all of our pets!

My pup passed away recently & this hospital was so kind and genuine, I wouldn’t go to any other. Thank you for making me feel cared for after loosing my pet & it makes me feel even better, knowing she went into good hands. The feeling of love and genuine importance was very felt here & I am glad this place exists. Thank you so much.

We love Canyon Pet Hospital - we take our four amazing little boys there and theyre always taken great care of. All 4 of them only weigh about 17 pounds total, which is like 1/4 of the weight of one typical Flagstaff dog!Their veterinarians are great, their support staff is great, the location is perfect, theyre always open which is awesome. A+, 5 stars.

Do not take your loved pets to this corporate facility! We have spent thousands of dollarsbringing our pets to this facility, mostly just because of their convenience, late hours, and walk in services, but time and time again they disappoint us. Finally, I’m listening to my husband and will never bring them back again. The first major red flag was bringing our 15 yo dog in for urine incontinence in which they did did sometime wrong with a procedure and she could’nt move. We ended up having to put her down at the office that day! If she hadn’t been so old already we would have sued them. Then today, trying to get refills for our 14 yo dog who can barely walk anymore won’t be done unless we bring him in to discuss ‘other options’, again! We thought we had already worked out a medication regimen for him with the last vet!v The med seem to be helping his pain and allergies and just want him on them a bit longer till we put him down. We were even given refills on these RX’s already by the prior vet,, but they won’t even fill them! Why? Because the vet working there hasn’t read his chart or has any idea of the care the prior vet gave him! This is a corporate facility where the vets do not communicate at all with each other or really care about your pet. They just do the text book care to bring you back in again and again to make money. Do not waste your precious animals time. There are many other smaller, more caring offices in Flagstaff you can bring your pets to.

Terrible place. Over priced and they didn’t fix the issue with my dog. They scam you as well! Tell you one thing then another. Didn’t know what medication they gave the the prior day I was there. Zero records of it as well. Seriously you just prescribed me meds for my dog yesterday then ask me what he was taking the following day??? Will NEVER GO BACK OR RECOMMEND THEM!! Con artists that play on your emotions because we love our pets!

Canyon use to be a good vet until they have recently stretched their staff too thin and seem to be more concerned with quantity over quality. The last 2 visits have been terrible and I’m sad to say we will be switching vets after 4 years here.

Amazing with our Corgi when he eats things he shouldnt.

We love the Canyon Pet Hospital staff. They are all incredibly friendly, knowledgeable and helpful. We take two of our fur babies there regularly and we always have a great experience. Pricing is fair and their processes are very well organized. One of our pups had dental surgery a couple months back and the staff kept us well informed on timing and how our pup was doing throughout the whole day. We are very impressed with Canyon Pet Hospital!

My cat got a piece of elastic from her collar stuck in her mouth and it hinged her jaw open, and I did not notice because she is black and it was black. Well i took her to the vet In an emergency and they are telling me it will be 450 dollars and she needs surgery and it is broken. They told me I would have to put my cat down or surrender her!! The only reason they checked the collar is because I asked for it back. They are incompetent and i will never return here. it is ridiculous that I had to deal with this unprofessional behavior.

Our dog Mandy was seriously ill, but we didnt have a vet. I called Canyon Pet Hospital and made an appointment not really sure of the vets there, I had gone by reviews I read that were just stellar.First, the hospital is pristine, with partioned waiting areas. Mandy was seen by Dr. Kim McGill. I cannot praise her demeanor and approach to our sick dog enough. She was gentle, kind, and very aware of Mandys fear and trepidation. Dr. McGill sat on the floor with Mandy, speaking softly, easing Mandys tension. She recommended tests and potential treatments, then gave me the space to call my son to let him know what was going on. Once we agreed to what the Dr. recommended, they took Mandy for tests, she was diagnosed with a terminal condition. Dr. McGill recommended options, once my son and I agreed what we felt was best, Dr. McGills assistant prepared us for what would come next. Unfortunately Mandy had to be put to sleep, but I couldnt have had a better experience. They offered a comfort room, which was peaceful and isolated so that my last moments with our dog were as stress free as possible. Dr. McGill kindly explained each step before the process began, it was a peaceful end for Mandy.A couple of weeks after Mandy passed away, I got a card with a rose and a lovely written note from Dr. McGill.I would highly recommend Canyon Pet Hospital, it is the ideal environment for any issues with your pets. They are wonderful.

Dr. De Muth did such a wonderful job performing a dental surgery on our cat Chomsky with severely decayed teeth due to autoimmune disease. She explained the procedure and she and her staff took a great care of our cat before, during and after a lengthy surgery. Many thanks!

I cannot express how much care and professionalism this place has! I’m so amazed by the quality of care for both pet and pet parents! Our dear Shotzi had eaten chocolate cake the other night, I immediately called Canyon Pet and Markie was amazing directing me to call Animal Poison Control and to bring Shotzi in immediately. They are accommodating for visitation, answer questions, and even take photos of your pet when you miss them! The whole staff is amazing and Doctors too! The phone calls to keep you updated shows what an Outstanding job team they have! Keep up the great system and we will be coming back as regulars for checkups!

Brought my 8 year old Welsh Terrier here while he got sick on vacation. The team was super attentive, professional and friendly. Dr. Miller was amazing, so sweet and thorough. She was very upfront with potential causes and treatment plans giving me the option to peruse the beat path forward. Luckily it was nothing serious. Highly recommend Canyon Pet Hospital if you’re looking for top notch care.

Super friendly/organized staff. Place is really clean too. Been on the road moving to a different state and my cat was not doing okay. Showed up with out an appointment and they were surprisingly fast! They listened and provided a step by step care plan just for him. I highly recommend this place. Such great service!

My sister has taken multiple species of her pets from bunnies and guinea pigs to cats to dr McGill and recommend I take my cat and dog to this vet and I have never met a kinder more compassionate vet who listens to your concerns and helps find a quick plan for care. The office is large and the staff are great about not overwhelming my animals by seeing others when they enter they took us right to the exam room so they didn’t need to see other animals (my cat is very skiddish)

Cujo is treated like a superstar every time he goes to Canyon Pet Hospital. He is always so eager to go through the door and so happy to see everyone inside. I think he remembers the lifesaving care and love he received when he was found severely abused and abandoned as a small puppy .

Canyon Pet Hospital: Uncaring and Money Hungry!“You can leave him on the chair and when he’s gone (dead) someone will get him.” Took a pet to Canyon Pet Hospital this past Monday to be euthanized and this is what the doctor had the audacity to say. As if, I would just do this and walk out. I held my little guy for nearly 15 minutes before he finally passed. They also tried to overprice me $60 as well but finally (after much arguing) acknowledged that their system for their emergency wait list is faulty. I had been going to Canyon Pet Hospital for well over 10 years.In addition to this incident several years ago we had to have our 15ish year old Yorkie put to sleep. I had to rush him in with my daughter to be euthanized. He was literally screaming in pain. Long story short, they put us in the room for him to be euthanized. He was crying in pain for over 30 minutes! We kept pushing the button for someone to come. They forgot about us! How no one could hear him is beyond me.BEWARE!!!

First time pet owner, my dog got out on a very windy day and got hit by a car I really didnt know what to do so I called every veterinary around and finally canyon pet hospital answered me , I took my dog in immediately, they didnt tell me that they had a $350 application fee or consultation I really dont remember what I was but I had to pay 350 in order for them to check her, no payments are hard sometimes because whos gonna have extra money around especially students , I paid with my credit card and then they offered care credit which helped a lot thats the reason for my 4 stars other than that everyone working there is cool and sweet with the pets ❤

Dr. McGill is THE BEST.Attached please find photos of the two greatest creatures ever to set foot, paw, claw, tail, etc. on this earth; Lando & Paco:)If I were to go into detail regarding how grateful I am to have been referred to Canyon Pet years ago by the dude who used to have that sweet reptile shoppe where now sits Oreganos Pizza, this post would be of greater length than, War & Peace. Anyway, I do not wish to cut into Pacos walk time, and since Lando has moved onto the great pond in the sky, her former roommate, Hippy Pete, the monster pleco, need not become upset that his tank become dirtied in the meanwhile...But, as I digress, simply know this; EVERYONE at Canyon Pet is AWESOME!Paco defines love & is one tough cookie, as evidenced by his most recent recovery thereof a most successful surgery in which Dr. McGill was able to remove a few (3) fatty lumps. Puppy power also had his teeth cleaned & is super cheerful, as well as seems more energized, post op.Whenever Paco boards at Canyon Pet, I am confident that his stay will be enjoyable. Furthermore, it is such the treat to pick him up & howl together:)Kudos Canyon Pet! Thank you for giving care to my friends.

Penny had her check up @ Canyon Pet Hospital and the results were excellent ~ A+ in every category! The Vet. made time to answer question and concerns. I did not feel rush at all. Customer service was an A+ !

I was so scared bringing my puppy in to the vet for the first time. We were having an emergency, and all the staff made everything a SUPER easy process. Nurse Chris and Dr.Carron helped my baby feel better and were so gentle with her. While she might not have had the best time, they took amazing care of her. I have now made them our primary vet after our ER visit. We love them :)

I just relocated from NY, and I had to bring my Doberman in urgently for bleeding gums. From the first phone call that I made at seven in the morning to every person that we came in contact with at that hospital, everybody was kind, caring, and compassionate and truly cared about my dog. I can’t say enough wonderful things. I left confident that all the correct tests were done and he was going to be OK, and they didn’t kill my bank account. Prices are totally reasonable and they didn’t try and sell me unnecessary things. I highly recommend Canyon Pet Hospital!! They now have a customer for life!

I just got back from a visit for treating my cat.This hospital is very nice. I should start by saying that I am a former vet tech of 8 years at an emergency and specialty facility with board certified veterinarians. I am extremely picky with where I bring my babies. We just moved to Flag and this was my first visit at this clinic.The urgent care hours are fantastic. I called at 830pm the prev. night. They didnt have any openings, and I was instructed to call first thing when they open to get on their urgent care waiting list (which is awesome to have!).This fills up incredibly fast, so call exactly at 8am to be first in line. Urgent care starts at 5pm.The facility is very clean (I look for pet hair balls and stuff and saw none, and it doesnt even smell like animals!) It is also an impressively sized building, and patients are spread out making it quiet for my cat.The front desk staff is very polite.The nurse that took the vitals and history was very thorough with her questions and charting and good with my cat. (I dont know the nurses name, sorry)The veterinarian we saw was Dr. Stacey Carron. She was very friendly, gentle, and also very thorough. I felt very comfortable with her knowledge and trusted her. If she sees patients outside of urgent care hours, I would be happy to have her as my animals primary care vet!Overall, the pricing was good too. Comparable to other facilities for medication, and the urgent care hours arent bad, $85 dollars as opposed to $65 for normal scheduled exams and of you go to an ER vet its well over $100 just for the exam, which I was happy to avoid.I like the fact that they are open late, so if you have questions too you can just give them a call.I would recommend this place to family and friends. Thanks for taking care of Gauge!

Thank you Dr Carron and the amazing staff here for taking great care of our pup. Kona appreciates you too!

The service is good, here is the thing, the facility is nice and everyone is nice, but it is significantly more expensive for the same treatments or tests, so if you are struggling financially, find another vet in flagstaff! They couldnt diagnose my cat and I spend hundreds on tests and medications, just to find out my cat had an allergy at a different vet. To be fair, the other vet used the past tests to realize that it was an allergy. It was not their fault--but it was expensive.If you want a nice lobby experience as you go to the vet, the extra money is worth it. They do emergency visits for free, which is actually amazing, and they are open late for emergencies.

I had to put my beloved elderly cat down on May 1. Everyone was so caring and compassionate. I was able to be with him during his last moments and it was a beautiful, yet heartbreaking experience. Rather than being with him in a cold, white exam room, I was led to a quiet and beautiful space where I could hold him while the shot was being administered. The doc was amazing (dont remember her name). I will always cherish the paw prints cast I was given to remember him by. Was also so touched by the delivery of the single red rose in a bud vase and card within a few days afterward. You have no idea how much that meant!!! Thank you Canyon Pet!!!

I just adopted two kittens and was referred to canyon pet hospital. So I called to schedule an appointment was placed on hold and then hung up on when I called back she said Im sorry were busy. So she placed me on hold again and I was put on the phone with Norma. Her demeanor was like she was annoyed that she had to take my call. I scheduled my appointment and told her about a voucher that I had received from the humane society being that they couldnt take me until October 31st she told me I had to call the humane society to see if they would get paid. So I called The humane society and they told me to have canyon pet hospital call them. I told Norma to call me back after she placed the call and she never did. So I decided to schedule my appointment with Midtown Animal Clinic. The staff at Midtown was polite and accommodating I was able to get my kittens in today and was very pleased with my service. They answered all of my questions and concerns. Good luck if you get Norma on the phone!

Great service! Our dog needed emergency emergency surgery and within 30 minutes of our arrival at the hospital Dr. Miller had her in surgery. Success! The surgery was performed expertly and our dog was quickly on the road to recovery. Now almost a week later her recovery is amazing.

We love Canyon Pet Hospital. Their separate entrance and waiting area for cats helps in lowering the stress of the vet visit for our boys, Simon and Freddy. Exams are un-rushed and thorough -- they work hard to make it not stressful for both owner and pet.

Canyon Pet has taken care of our dogs for many years. Right now Cocoa is our spoiled girl and they are wonderful with her. They have always watched our dogs; operated on them; and subscribed medications. They have always loved our dogs and been understanding of our feelings. There is one vet we didnt like and refuse that persons services, so switch vets because they are wonderful. Thank you Canyon for taking care of our family!

Thank you Canyon Pet Hospital for your continuing support of Northern Arizona’s injured wildlife. Canyon Pet Hospital has been supporting wildlife rehabitators in the Flagstaff, Williams and the Parks area for over a decade now.They work closely with local wildlife rehabilitators, generously providing lifesaving surgeries, follow up care, medication, etc.Canyon Pet has also cared for our educational program animals here at High Country Raptors located at Bearizona Wildlife Park, for over twelve years now. They have a state of the art medical facility and a highly trained, courteous and professional staff.Thank you again Canyon Pet Hospital for your many year of service to our local wildlife.Susan DavidsonDirector, High Country Raptors Inc.

Took my 10 month old puppy Ace in cause he ate something that knocked him out, picked him up the next day and he was good to go. I had a trust issues with other vets but Canyon Pet Hospital made me a believer. Thank you for fixing my baby :)

I went here last night for an urgent care appointment. They don’t allow anyone in the lobby due to COVID (which is understandable). I was told I’d receive a text when it is time for me to head to the clinic so that I don’t have to wait outside. When I got the text that it was my turn, I went to the clinic. Upon arrival, I was told they are running behind. I did not have a car to wait in so me and my cat had to wait for 1 hour in the 17 degree weather in the dark. This is completely preventable considering they have a timing system that alerts you when it’s time to go to the clinic. The staff was kind.

Great place to bring your pet. Caring and efficient staff.....

Saved our dogs life. It took them every day for a month to get her through but they did it. She’s a stubborn 215lb female Mastiff and the young girls managed her without complaint. At times it took two of them but they got the job done and were very pleasant. Great experience, will not go anywhere else. Flagstaff is lucky to have them.

We came up for the weekend to the Flagstaff area and of course our Border Collie, Dash, loves to camp. But when he suddenly appeared to be unsteady on his feet, lethargic and unable to hold his head up, straight away we knew something was wrong! We Googled 24 emergency Vet and luckily we choose Canyon Pet Hospital. We were seen right away. The vet tech, Mallory, explained the clinics protocol of triage first with a visit to the Nurse, who assesses the severity and then places the animal on a waiting list or queue to be seen by the vet. We were notified via text where we were in line to be seen. Mallory assuaged our fears that what was going on with our dog was very common, non life threatening, and their clinic sees 1-2 cases of this a day. Mallory sensed that I needed to hear that my dog was going to be okay and she patiently answered all my questions again and again.I am impressed with their business model. First assessment of severity, and use of technology to keep you informed. Not all pet emergencies are medical emergencies and I understand the need for triage. If it had been the case where my pet was experiencing a true medical emergency, I would have been moved to the top of the queue and seen immediately by a Vet.

Excellent service, knowledgeable and friendly staff! I wouldnt take my little loves anywhere else!

We just took our senior dog in for a dental exam and cleaning. Luckily, he came out of it with all but three teeth. I was impressed with the service. My Rat Terrier is not a good patient and never a willing participant when it comes to the Vet. Canyon Pet is always very welcoming and professional and very responsive to all our needs. I highly recommend.

Another Vet in town administered shots to my dog, Athena. She had asevere reaction to the vaccines, including seizures and a high temperature. The other vet said it it wasnt the vaccines it was epilepsy that was causing the seizures. I took Athena to Canyon Sunday night and they looked at her and said there was nothing to indicate anything was wrong with her, that it could be the shots, or epilepsy that just started as she is 3 years of age. They suggested I get the vaccine info from Aspen and call the manufacturer and determine if the side affects she was having is something they would be able to help with. It took me a few days to get the vaccine serial numbers from Aspen but I did get them. I called the vaccine company, they told me her symptoms were a result of Lepto which some dogs do have a reaction, its rare but it can happen. I opened a case with the vaccine company, and I then I called Canyon. They were amazing, they took over communications with the vaccine company and they worked to save our babies life. Athena is doing remarkably well, shes back to her normal, happy and playful self. I cannot thank Canyon enough for EVERYTHING they did to step in and do the right thing and help Athena. And more importantly, they believed me when I felt it was the vaccine, they didnt try to make me feel inept. The front staff, the two doctors and the two nurses that seen Athena was absolutely amazing. And Shawna an office admin who took over communication with the Vaccine company she was amazing as well. The vaccine company is reimbursing me for the vet bills and also they are paying Canyon for the last visit to help Athena. Im glad I met everyone at this facility, they are all wonderful. I just with the other Vet would have done the right thing so my dog wouldnt have suffered for so many days. But, Canyon stepped up and did the right thing. You all are amazing and you all will be her vet forever now.

My dog was in critical condition, and Canyon pet hospital saved my sweet darling boy!! I cannot thank Dr. Amstutz enough!! Thryn was amazing and was the first to get him eating again, we loved her!!I don’t plan to see anyone else for all my critter needs!Thank you for your diligence, good communication & Hard work. It means the world to us!

Great veterinary service for my small dog would strongly recommend

The staff at this hospital are kind and helpful, they had my pet for 3 days and took great care of him. He was stronger when he returned and continues to get stronger now that he is at home because of the help and understanding of the doctors and nurses. I would recommend this pet hospital to everyone.

Have been here 3 times for the same problem with my dog and its still not fixed. Wont go back. Too expensive and the veterinarians are impersonal, seem overworked, and stressed.

I could not be more impressed by Canyon Pet Hospital. My teenage son’s 5-year old bearded dragon recently became suddenly really ill one afternoon. The staff was extremely kind and helpful in describing the process to get our beardie examined. After an initial assessment it was clear that he was not going to make it. This was my son’s first experience with losing someone important and it was heartbreaking for him. Dr. DeMuth was compassionate and communicative about what was going on, what options did or did not exist, and gave us adequate time to grieve and say goodbye. Everyone made the process as smooth as it could have been. I was even more impressed when we got flowers delivered to our home a week later with a kind, hand-written card from Dr. DeMuth. We have only been there once but they earned lifelong customers for our future pets.

We had an emergency with our dog, on a Saturday, and they were gracious enough to see her. The vet and all the staff were very professional and caring. Even though they are an hour and a half away from our home we have decided to use them permanently for all of our pet care needs. Definitely worth the trip!

I called for an urgent care appointment for my cat. I was assigned a number in the wait line so I could stay home until it was close to my turn. They have an app so I could monitor how many more people were ahead of me throughout the evening. I even received a text to notify me when an emergency case arose and there would be a delay. My position in line was 24 and they cautioned me my appointment could be after midnight but during the wait there was always the option to cancel if I chose. Due to the emergency case, it was after midnight when it was my turn, but they took excellent care of my sick cat in the very early morning hours and still had other pets to see after my appointment. That is dedication! They were very kind and professional and showed Felix warmth and affection upon his arrival.I think their urgent care system works very well, you always know your position in line and know that your pet will be seen by the caring staff no matter how late it is.Thank you Canyon Pet Hospital!

We have always gotten excellent care at Canyon for our cats. We had a diabetic cat who had many issues. Dr. Miller was knowledgeable and caring, always willing to listen to our ideas from the feline diabetes online group. Sometimes they were good ideas and sometimes a little loony, she was excellent at helping us sort out a treatment plan that was in the best interest of the cat and always open to learning something new. The diabetic cat has gone ahead and now we take our two young lads to Canyon.

Harry passed away this morning. They helped make his passing painless and gave us the time we needed to say goodbye. Thank you.

I would highly discourage anyone from going to Canyon. We were very careful with our new puppy, we didnt take her anywhere because she was not fully vaccinated. She had a little cough so we took her to Canyon and stayed in the car until they were ready to bring her into the isolation room which was supposed to be completely sterile. They had me put her onto a scale in the hallway which made me nervous but they assured me it had been cleaned. When we got into the room with her there was hair on the floor so it obviously had not been sanitized between pets. The vet gave us antibiotics for kennel cough and while the cough went away a week later she was lethargic. I took her back to Canyon and they put her in the hospital for pneumonia.Three days later they called and said she was doing so much better and that I could take her home the next day. Me and my son went to visit her that night and we were waiting in the lobby for them to bring us back into the isolation room. Instead they brought her into the main lobby, when I expressed my concern about her not being fully vaccinated the vet tech said it was fine because they kept the lobby really clean. She then put a leash on her and said we could walk her on the side of the building. I questioned this and told the vet tech that I hadnt taken her anywhere because she was not vaccinated but she said that it would be fine. When I asked if they had been taking her out there she did not answer.The next day when I was supposed to be able to pick her up they told me that she had taken a turn for the worse and that they were pretty sure she had distemper. We kept her in the hospital for a couple more days and ended up having to put her down.While I cannot say for certain that my puppy contracted distemper from Canyon, I do know that we never brought her anywhere for her safety when she was in our care and I also witnessed how dismissive they were about keeping her isolated when she was in their care. Having to put our puppy down was completely heartbreaking for our family so I felt that I needed to share this experience in the hopes that it doesnt happen to anyone else.

Great staff but waaaaayyyyyyyy OVERPRICED. Were talking, $500+ for a few tests. If they tell you to come for a update . Youll pay another 80+ just to be told the same thing. We need to run more tests. Canyon Pet Hospital used to be our go to but after Covid hit I feel their prices went way too high. I understand everyone took a hit but lets help out our fur babies and push the dollar signs to the side!!

My pet received excellent care during his stay at the hospital. Dr. McGill and the support staff were knowledgeable and supportive. The staff is very friendly and expressed genuine concern for not only my corgi but for my handling of his significant illness. They kept me updated on his progress and put me at ease. Love this place!!!

Very vet I’ve met here is wonderful. They take the time to answer your questions, give you many options, and genuinely love caring for your fur babies. The techs and front staff are really friendly and kind and patient. Canyon Pet is awesome!

Canyon Pet Hospital took wonderful care of my dog. Dr. McGill and nurse Tiffany were patient and empathetic, making me feel heard. They were so so sweet to my dog, easing his anxiety and creating a more comfortable environment. Furthermore, I did not feel rushed during my appointment, which is important to me. The facility was very clean. The staff was friendly and helpful. I would highly recommend Canyon Pet Hospital!

We had Widget (our 5 year old tortoise) join our family in 2012 & knew we had to find a vet that loved him as much as we do! We happened to find Canyon Pet online & although we live 2 hours from Flagstaff, we couldnt ask for better. Dr. McGill & the entire staff has always been wonderful & were thankful for the care they give to our Baby. Wonderful place to take any pet you may have! :)

My first visit at Canyon Pet was wonderful. Called on a Saturday and they were able to see my dog that very same day. Staff is very professional, friendly and knowledgeable. Beautiful office. Prices were fair. My new vet clinic!

Ended up with a 1000$ vet bill with a “surgery” that was completely useless after being told it would fix the problem..waste of time,money, and unnecessary pain for my boy.We had to go to another place for them to fix what they never did. very bad experience. Not to mention with my other dog who died of cancer 3 years ago they tried and take as much money from me as they can they do not truly care about your pet.multiple bad experiences. Time to find a new vet. Only reason I came back is because they are open later hours but after this last experience we are done with them!

My pets and I have always been treated with respect and kindness. The best possible solution is always discussed with me. An estimate is presented before treatment is given. Its always my choice.

Update: they infected my dog and I have their diagnoses to prove it! Day 1: no infection - they remove a seed from 1 ear, and clean both ears. No infection on file. Day 2: my dog has raging infection in both ears!!!! Doesn’t take a genius to figure that they don’t clean their tool!!!!Where do I begin? I love my pet, and I understand what emergency veterinary medicine means. I looked canyon pet hospital and was relieved at the overwhelmingly positive reviews. Reviews can be deceiving! I spend three long days and nights at this point attempting to be seen for a grass awn removal from an ear canal. The first night - I was texted to come in and waited for over three hours, just to give up and ask to be seen the following day. The second day we went in at 8 am, only to be seen by 12 pm and treated and released by 1:00 pm. The following day my dog developed symptoms that were far worse than before treatment: including shakes, food refusal, refusal to go on top of furniture, restless pacing, head tilts, head shakes. I went in for re-evaluation and they put me on the emergency list. Except they actually didn’t add me to the list and when I called back at 5:00 pm they told me I have to be added at the end of the line. Their front desk service is friendly - but inadequate. I hate that I have to entrust my family member to people who rush through procedures and have continuously ignored our needs. I came here out of an emergency and I hope that my dog gets better and gets the necessary treatment (remains to be seen), but I won’t ever come back. Seriously, if your dog is showing symptoms that require attention and care - go to your own vet (or somewhere else) for proper diagnosis and timely treatment.

Update: I just received a call from the Canyon Pet Hospital Director, Erica Pillow, in response to my complaint - she was very apologetic and stated that there would be enhanced training for staff on dealing with situations where standard protocol does not answer the immediate need of an emergency. If anything good can come of this terrible experience, I feel better knowing that more sensitivity and critical evaluation skills will be put in place for future emergencies where an animal is suffering. Thank you, Ms. Pillow - Im glad Canyon Pet Hospital cared enough to reach out with a personal response.Earlier Post:If you have a pet emergency - know that you wont be treated as a priority even if your pet is dying in front of your eyes unless it comes at a convenient moment for them. We took our elderly pet in for euthanasia at 10:00pm one night, after a 2 wk struggle to help her with meds but ultimately, her age prevented recovery. We were treated with a wait-your-turn attitude, despite paying in full up front & repeated pleas for help as we watched, horrified, as our pet slowly suffocated to death due to a breathing obstruction, clawing at her towel, eyes bulging until she lost consciousness. The vet techs were poorly trained and inept, attempting (and failing) to place an IV in a nearly dead animal by the time they got around to it. We were then treated like WE were the problem for the audacity of voicing our upset. Our pet was unresponsive, limp, unconscious and only minutes from death by the time a real vet showed up 40+ minutes into our arrival and administered a shot (to justify the euthanasia fee). To be fair, the vet seem sympathetic to the situation she walked into, but that does not eliminate the gross incompetence and unprofessionalism we experienced otherwise. Their mission statement of compassionate care is a joke - the only feelings they have are for your checkbook. Please, if you love your pet, go elsewhere.

I’ve taken my dog to a few different vets and Canyon Pet Hospital is by far the best. The vet techs are amazing with my dog, the vet is thorough and explains everything very well, and my dogs happy cause he gets yummy treats. Thank you for all you guys do... Gus appreciates you!

Canyon Pet Hospital is amazing. Each and every time we have visited there the entire staff is professional and polite. They each act as if my pet is their own. they are gentle and caring in all aspects of their care. My dogs tail is always wagging when we are there. Some of our visits were of the sad type, but through all of that the staff is caring and amazing.

These guys are very, very good. I can’t even express the level of professionalism and care in these people showed me yesterday. They’re a little on the pricey side but for a family member that is in medical distress this is the kind of vet you want to go to.

I called first thing in the morning for a very necessary prescription for my dog to be called in, they never took a minute, actually 30 seconds to call it in and at the end of the day told me, “It’s on the board”. Nobody there ever asked how my dog was doing because they all just care about a bottom line and not people and their pets. I called my previous vet and she called it in within a minute so I could rush to Sam’s and pick it up. If I could have given it to her earlier she would have been feeling much better all day. Canyon, thank you for asking me to review! You need to focus on pets and families NOT MONEY!

I have been bringing my dogs to Canyon for years and have never been disappointed of the care we have received. I had to say goodbye to my elderly dog and the compassion and patience they had for me was so appreciated. Recenty one my dogs had a cancer growth and they diagnosed it and removed it and so far so good.

Had 3 dogs get ahold of a skunk. They were foaming at the mouth and eyes were just awful looking and obviously irritated. Called to get an opinion on what would be the best choice of action. Was able to talk to the receptionist and the Dr. and had an answer within 5 minutes. Papers emailed straight to me while also being talked through the process. Much much much appreciated. All dogs are skunk free smelling and are completely back to normal.

We had to put our cat down recently. They were quick, efficient and empathetic to our situation. They made our cats end of life experience as comfortable as possible. Reasonably priced, and they didnt try to jack up the price. There is nobody I could recommend higher than Canyon Pet Hospital. Thank you.

I’m very impressed with Canyon Pet Hospital. The staff is always friendly and professional making you feel at ease and that you’re in competent hands. This is both vets and front end staff. Vets are very thorough and informative. I give them 5 ⭐️⭐️⭐️⭐️⭐️

I was always hesitant going to Canyon Pet Hospital due to some stories and also people telling me it is much more expensive, but after having many bad experiences at our previous vet clinic I was willing to give this a try. This place blew my expectations out of the water. The first thing that I loved was when I called in and spoke to their front desk. The lady we got sounded super professional, caring and knew her stuff (something that has been a pain for us when calling previous vet clinics) I especially like that she walked me through this vets process and even gave advice/ options on when the best times/days to visit are due to how busy things have been with the pandemic that has happened. When we got there the place was very clean and organized. The vets assistant was very chipper and sweet to us and our semi nervous dog. Then came the big test of if we were going to like this doctor or not. Compared to previous doctors this one was just AMAZING! Thank you Dr. Sracey Carron for all your help. She definitely knows what she is doing and made my dog so relaxed I really appreciate it. Lastly the bill came at the end and I was extremely nervous but it was WAY cheaper than I expected so all around 5 stars! Amazing places, Doctor and team.

Canyon pet hospital is an amazing medical facility. We recently moved here from the valley. We had an emergency with one of my 5 dogs and we were told to take her to Canyon. I am so happy that we did. I now have a new veterinarian clinic to attend. They were all very very caring and attentive. The office staff and veterinary staff have huge heart and feeling. The place is beautiful and clean. A pleasant atmosphere. Prices for care were nominal, they are more concerned about the animals welfare than to charge a fortune for treatment that was not necessary. Thank you again!

Was told that I was next in line for urgent care so to start heading over to hospital. Waited 2 hours and then finally called to see if I still had a place in line and was rudely told that there was emergency services more important than my dogs care. I don’t mind waiting, but a simple message informing us what was going on would’ve been nice rather than an excuse.

Canyon Pet Hospital in Flagstaff, Arizona is truly remarkable. They are open 7 days a week, all year, and even Christmas. They are available for walk ins, appointments, and emergencies. The Dr.s are thorough and gentle with your pets. I trust them with my little dog, and my Cockatiel. I drive 100 miles round trip to this establishment, because they do not close their doors any day of the week. Other Animal hospitals close Sundays, and send you to a vet in Prescott if you have an emergency that day, or after 5pm. Canyon Pet Hospital has emergency service from 5pm till 12pm seven days a week. Also, emergencies welcome during regular hours, 8am till 5pm. Love them!

My dog got very sick and my vet was closed, so I took him to a different vet and when he got sicker the next day they were unavailable, the emergency vet only had one veterinarian on staff and he was in the middle of a surgery. The only place that was available to see my dog was Canyon Pet Hospital. They were so compassionate and kind and took wonderful care of my dog in his last two days. They called me and kept me informed so I knew what was happening all the time. When the time came to let him go they were compassionate and allowed me all the time I needed with him. I recommend them highly not just for their compassion but also because I know they did everything that could be done to save him. I would certainly take a dog there again before any place else.

Thank you for taking care our dog. You were all kind and patient and took care of her need immediately. We came from 2-3 hours out and were willing to take an appointment, thus a relief for her and peace of mind for us. Thank you.

We couldnt be happier with the care that we received here for our dog! So very kind and compassionate, but also very thorough and knowledgeable. We held out very little hope when we bought him in, but they were able to help him so much that we were able to bring him home just 3 nights later! They treated my husband and I with compassion and respect as well. Even sent us pix of him to reassure us.. We thank God for this place, and everyone in it!!

Took my little pup in she had Parvovirus, she spent 3 nights and fur days and the staff were amazing. I felt very confident they would give my pup the best medical care!Thank you all so very much for helping my little girl get well.

Professional, tidy, and caring. Great spot but a bit pricier that other clinics

Weve been taking our pets to Canyon Pet Hospital for the past 12 years. Our pets are family and finding the right clinic was imperative to our peace of mind. Over the years, Canyon Pet has treated all of our animal friends with compassion and medical excellence for every canine and feline diagnosis you can imagine. Weve always been thrilled with all the highly skilled veterinarians and support staff. We also love their facility and how every major medical procedure and ancillary service is available if needed. Its also nice they are open every day in case of an emergency and have used their emergency hours many times. They are also highly involved in the community and support various animal welfare organizations with volunteer time and financial support. Thank you Canyon Pet Hospital for setting the bar of excellence in our community.

Right now, I am using Canyon as a best choice of limited options. The pros are that most of the medical staff are kind and listen pretty well, the quality of care is good (not willing to say great). But the cons are that this hospital, like many others, seems to have money as its highest priority.Also through many experiences, Ive been offered/recommended some excessive level of unneeded hospitalization and care for my cats chronic and acute conditions, where almost all of the situations were were not sure exactly whats going on with the cat and essentially all conditions resolved without need for medical treatment. I worry for less experienced pet owners that they would financially burden themselves out of fear for their pets life. In fact, thats my problem with Canyon, is its well set up to profit off of a pet owners fear for their animals life.If you rush in for an emergency, you have to pay a deposit ahead of time which is an estimate of the cost. Its a common vet practice, but leaves you feeling like youre in a hostage negotiation for your pets life- at a moment when you want to be concerned about your animals health, its an ugly practice to require payment before they take your animal back, and although its quite standard, it doesnt have to be that way - especially for regular clients. I mean, Ive shelled out well over $1800 to them in the last 6 months and still they demanded $522 before they took my diabetic cat back for an emergency visit this previous Monday.When Im rushing in and distraught over my cats health, thats a moment of weakness I dont appreciate being taken advantage of. How was I taken advantage of? Well I had earned a $100 credit through their pay $1600, get a $100 credit program, but apparently I should have notified them of my credit before giving them $522 because it was impossible to apply it later, even before I left the building. They couldnt refund part of the paid $522 because the $100 is not real money. Its all my bad for not putting financial concerns ahead of concerns for my cats life the moment I walked in the door.So this app and the stamps reward is ironically what has given me the worst impression of Canyon. When I first installed the app (it was not very obvious that they had this system), I realized I had just spent ~$200 two week earlier and asked if I could get stamps for that and NO, they cannot apply stamps after the fact. They do not ask you, after you give them $500 or $1000 if you want stamps, and if you dont ask, you dont get them. Now, apparently, if you dont ask for your credit when you rush in with an emergency, you dont get your credit until the next thing happens. To top it all off, a manager called me regarding Monday and as I expressed anger at their inability to refund part of my payment in honor of the credit (who cant process a refund for charges misapplied???) she got really high and mighty about what a lucky and wonderful deal the stamp card is and how they didnt even offer it before and its really nice of them. Literally telling me how wonderful their discount system is:

If youre a driver passing thru and need a vetrinarian this is the place. Call early and get an appointment that night. You can park a rig on the street in the evening or drop trailer and bobtail from Little America. So happy with the service provided here. The fact they stay open till midnight and can see you the same day you call is fantastic.

Ive taken several pets here, and never had any issues. As with any place, there are a lot of different staff, so you get a slightly different experience on any given day. Overall, ever since new management (ownership?) took over (years ago) I have felt great going here.Front desk staff are always amazing! And they are a great balance between cost effectiveness and quality of care. I was there after hours once getting a foxtail out of my dogs ear. I wish I remembered the vet, but she tried 4 times total to remove the foxtail over the course of 45 minutes or so. She got it all out on the 4th try, and had to have two extra staff help her. Im pretty sure the bill was no more than $60 for at least an hour long appointment with three staff helping me.I also had that same dog put down there, and I felt that for the staff that must be experiencing euthanasia and grieving families so often, they did a great job.

Amazing staff. Affordable prices. Will not trust my dog to anyone else

I can not recommend this place enough! We live in Page and drove 2 hours to bring our dog here to Canyon pet after he was throwing up and lethargic. They admitted him, did xrays, bloodwork and kept him overnight. While my dog seemed comfortable to be here, I was a complete WRECK leaving him. They were great about communicating with us, updating me (even in the middle of the night!), sending me pictures of my boy, and keeping him comfortable.After a very uncomfortable experience at the vet in Page, I was weary to take my dog to another vet, but after this experience, Canyon Pet Hospital has my full trust and confidence. I have and will continue to recommend them to LITERALLY everyone.

Every staff member here is remarkably kind and treats every animal as if it were their own. Norma was so sweet and helpful with INCREDIBLE telephone customer service. One of the best I have ever experienced. Richelle, I believe one of the techs, was so kind and genuine and answered all of my questions. The doctors here are absolutely amazing and confident. I feel comfortable and safe bringing my fur babies here. If you want high-quality care for your furry family members, look no further.

Wonderful! Our pit bull got ran over by a car about a year ago and Pet Canyon was the only clinic open (a Sunday at 6pm) to treat him. Top notch treatment from their staff. Now we wouldn’t take our pets anywhere else! We have also used their boarding service and were very pleased with their clean facilities and attentive staff. Would highly recommend! 👍👍

I have always loved Canyon Pet, they are always so friendly and knowledgeable of my pups. I have been using Canyon Pet for about 2 years and I have never left disappointed. They are a little expensive however, they have a reason to be, you get the best treatment at this Vet that you miss out on with other Vets. They also provide refreshments to the customers (They understand that people need drinks when they are waiting for a while to see the Vet or while your fur baby may be in Surgery.) and have bowls for water readily available for your fur babies.I highly recommend this place if you want the best treatment in Northern Arizona. (BTW: I travel from Grand Canyon Village, 1.5 hours away to see these vets)

I received EXCELLENT care and service when I brought my Black Lab in on Sunday. Natalie and Dr Amstutz were so caring and thoughtful. They both took extra time to explain health concerns and the medications we left with. Even the front desk staff was courteous and kind. It was a wonderful experience in a tough situation. Thank you for being caring during a tough time. I really appreciate it. Blue is my best friend and I love him so much, its nice to have other humans recognize and respect that. Thank you.

Canyon Pet Hospital has always responded promptly to any of my Pet problems. I really appreciate the 24 hr service that is available. I have had to use that a couple times and it is truly reassuring knowing that they are there.Additionally, for more normal assistance, the level of service is the same.. 5 stars.

Our dog was taken in by my wife. We were concerned with repeated Seizures. After checking her blood levels, the doctor increase 1 medication. The results on Sunday was very dramatic with the increase in energy. We done Canyon Pet Hospital

They have outgrown themselves. You have to wait and wait and wait for everything! I moved vets and am much happier. They used to be efficient and good, now they are not. Plan on your poor pet staying there forever waiting to be seen, waiting to have their tests done, etc. Never again.

We have been bringing our girls to Canyon Pet Hospital for many years and we love them! The entire staff is so nice and professional and we have been very happy with their service. Highly recommend them! ❤️❤️

Canyon Pet Hospital is amazing. When I found out that my old vet was retiring, I was devastated. I didnt know where to go as I had trusted him for years with my pets. I knew about Canyon Pet Hospital from a few people, but thought I couldnt replace my old vet. Once I called to set up the first appointment, all of that changed. The receptionist was so kind and helped work around my crazy schedule. When I showed up, they were so welcoming and helpful. They took care of all the old records for all my pets and got it updated in their files. When it was time to go back, the assistant was incredibly knowledgeable and shared things with me that I didnt know about our area. The door for my dogs exam even had her name on it welcoming her, which just made me feel at home and was just that extra bit that made me feel like all the details matter. When the vet came in, she gave my pup a thorough exam and my dog was happy the whole time. The cost was even less than what my old vet was, which he was always really reasonable, so I greatly appreciate that aspect as well! It was a fantastic experience, and Im happy to say I found my new forever vet! Thank you!

Not very professional when it comes to making appointments I’ve had to wait 2 weeks for my dog to be looked at and was told i had to wait another 2 weeks just to get looked at and then told me my dog wasn’t in any need of help. Asinine

I brought my puppy in for her vaccination and found the staff to be friendly and knowledgeable. The veterinarian was helpful in answering questions I had about general puppy health and behavior. The office is bright and clean. I went there on the recommendation of a friend. I highly recommend Canyon Pet Hospital whatever level of care -- I had previously heard the veterinarians provide excellent emergency care as well -- the facility has a great reputation.

Twice now, Canyon Pet Hospital, with their extended hours and terrific staff, has saved the day for me and my dogs. The first time I needed to drop off a rez dog and her puppy for spa treatment (they have an isolation unit), and the second time was for an emergency amputation. They were caring, organized, professional, and follow-up care was exceptional. They are an asset not just to the Flagstaff area but surrounding areas as well.