WORST EXPERIENCE AT ANY DEALERSHIP I’VE EVER BEEN TO. Do not waste your time taking your vehicle here. These people are unprofessional, they will try and rush you in and out like your services do not matter to them, it’s quality over quality for them. The first services I have done here was a simple oil change and I was treated like a number, in n out. Didn’t ask me about my options of oil or anything. Than 2 weeks later I notice my car is leaking oil! Now I’m back here on my day off at 8am to see if they just rushed the job and didn’t put the filter back on or if one of their new rookie employees made a mistake. I know it’s COVID and times are hard but that does not mean to change your customer service standards.ONE LAST THING: If you are coming in for services be prepared to sit outside on the curb as they have no indoor waiting area but are crammed up to 3 people in a 4x3 office. && If your disabled they don’t care.

The Dealership sales team is great but the service team needs a lot of work. Is seams to me that the only thing they want to work on is recall items. After my warranty has expired then they fixed the issue with my truck that i have asked about many times and was something that was a issue since I bought the truck new and told that it was all good. I have had to clear the notice evry time i start the truck. And when i told them i just want to have the issue fixed they would bring up the recall issues up over and over again. I told them i would take it to a dealership closer to my home to have it fixed. In a nut shell the service department needs a lot of help. And now I am looking to buy a new 2022 3500HD but not from this dealership due to the service department.

Our sales person Phillip was great. We told him what we were looking for and what we were willing to pay and he made it happen. It was the easiest car buying experience we have ever had.

I dropped my car off at 10, was told Id hear back about it at 12. I ended up having to call at 2 myself to wait to be told Id have to be called back. Was finally called back to be told my car was ready.I paid almost 200 dollars to be told my low battery issue was because a wire wasnt on the battery, and that them looking wasnt covered by my extended warranty. I feel like my lack of car knowledge was exploited and that Id be better off trying to fix issues like this on my own. Especially if Im going to have to wait twice as long as Im told to expect.On top of that, they made me wait about 10 minutes after paying for them to finally bring my car around.I dont expect a service shop to work for free. I do feel, though, that they could have better handled the situation to not make me feel financially taken advantage of because Im not a mechanic myself and didnt want to risk damaging my new Corvette.They could have turned me into a lifelong customer and instead I look at them as a second option at best. Id sooner take my car to Auburn next time after researching myself than do business with people who dont care.

Been coming here for years. You guys do great work. Only annoyance is that yesterday when I went to get my oil changed the guy who checked me in, told me to expect an hour or just over an hour until my car is done. It took over 2 and a half hours for my oil change. I would have been fine waiting for over two hours if I had been mentally prepared for it. Things happen so maybe something happened with an other car and that’s why it had to be longer, which is completely fine it just would’ve been nice being kept in the loop

This is the second time I have brought my vehicle in for an oil change and asked specifically for any recommended preventative maintenance. I was told nothing was due, but further investigation shows 1. Change oil, rotate tires - Tires not rotated and had to remind it had oil changes for life. 2. Replace passenger compartment air filter - not done. 3. Replace engine air cleaner - not done. 4. Change the automatic transmission fluid and change filter - not done. 5. Change transfer case fluid - not done. 6. Inspect evaporative control system - not done. The paperwork states that an MPVI was complete, no paperwork to show for that. I had to call in and ask for my vehicle, it took me 5 tries to get someone to answer the phone in service, then finally an I forgot to call you, sorry. Customer service has gone way down over the years, and I am seriously considering having my vehicle serviced by someone who cares about the customer. I now have to find another dealer to perform the maintenance that should have been done as requested!

The service rep did not know if my truck would be provided a chassis lube. Said he would inquire but no followup provided.

All you have to do is ask for Dan. His customer service is beyond amazing! When he tells you “if you have any questions just give me call”, he really means it! I had trailering questions and he was always available to answer them and give recommendations. He saved me in some very frustrating moments. He also helped me haggle in my RV purchase. As a consumer, his customer service is very rare! He treats you as an equal, and will not b.s. you! He is as patient as they come!It was a breeze through the service department and the parts department. Again, because Dan helped speed up the process. If you’re interested in buying a Chevy, do yourself a favor and ask for Dan. You will not be disappointed. If you find yourself having a bad experience with Dan, there might be something wrong with you.

Your dealership is clearly short staffed. I tried calling for 2 hours only to go to voicemail continuously. Drove down to dealership and waited a good long while just to get acknowledged and told someone will be with you in a minute. The minute turned into about 15-20 minutes until a Manager person asked how we were and I stated we just needed a little help. He did step in and intervene which was greatly appreciated but the whole time the service advisors were rushing around trying to process paperwork. I understand it’s not the direct fault of your employees but I think you need to try and hire more help. I was also verbally quoted. $300 and then charged $500.

Super easy to work with.. the parts took a little bit to come in but we were able to pick our truck up and bring it back when the parts arrived.

Dealing with Jet Chevrolet has been the worst vehicle purchasing the experience I have had. You really get a sense of what a business is like and how they feel about their customers when problems arise. The truck I bought was defective from the beginning. After two days it had to be towed for repairs and has been in the shop for almost a month with no resolution. To compound the frustration the communication fr Jet Chevrolet has been non existent. It took me almost two weeks to get a call from the general manager about the situation. Once he did call there was no sense the they are going to help me at all with this. To spend 75k at a dealer and have them say look there is nothing we can do for you better call gm is beyond frustrating. Customer service is poor and doesn’t not seem they care at all about the customers experience once the sale is through. This would be a 0 star review if it would allow it Buyer beware!

This is the 11th vehicle Ive purchased through Jet Chevrolet. My first purchase was in 1989, coincidentally a vehicle I still own. Two of my children have bought cars from Jet, and Ill probably buy a couple more before Im through. Ive dealt with Marc Johnson for years and he always provides excellent service, as do Destiny, Phil, and Eli. Jet Chevrolet staff are personable and the buying process is honest and straightforward. Im fortunate I can call Marc, give him a list of what Im looking for and hell always find several options for me to consider. He knows his product, is experienced and always provides honest answers. Customer for life, thanks again for all the help.

Service staff is friendly and extreme helpful. The service department has never let me down.

It was a smooth process. The people that I dealt with were very friendly, courteous and helpful. One thing, it would have been nice to be introduced to the person that was looking at my trade in.

Jet Chevrolet is the only dealership I will ever go to. They are timely, honest, and treat you like family. Truly a class act.

Marc-Charles was a very very great help! The sweetest person there I could even say. He knows so much and taught me so much and I ended up purchasing the car that I wanted. Very grateful for him. Keep up the good work!

I probably am receiving quality service what you normally cost an arm and a leg, but at Jet Chevrolet it coct two arms, two legs, an elbow and some other parts, it would not be so bad, except they seem to think that I as a customer am getting a great, great deal, which in my opinion is completely wrong, and they are blind of the reality,,,,, that I feel completely ripped off 🤔🤔😳😲✌😎🍻

We made an appointment and Philip was there waiting when we arrived. He was very frank, and didnt try to hard sell us. They honored the price they quoted me online and didnt tack on a ton of extras. They had one extra for $200 that they promptly removed when we asked. The finance department did a great job of getting us the terms we wanted. The zero cost warranty they include plus free oil changes for life was a very nice extra. Id buy another car here for sure.

Worst experience I have ever had with a dealership. 1. Your dealership Never turned in my claim. 2. Made me come back in and go through process again. 3. Never turned in claim again. 4. Never called me back in 8 weeks. 5. Referred me to call 800 number.

The parts shop has good prices I will be back

Easily the best car buying experience I’ve ever had. Dan and Marc were awesome. In and out in maybe 2 hours.

Had an awesome experience here purchasing my car. Thank you to Mr. Dan Rector and Mr. Eli for taking care of the paperworks and working with the banks to make a deal despite credit issues.So if you are nervous going to dealerships to make a inquiry, test drive and purchase; dont be, because the folks here will help you get the vehicle you want or need.Also they offer extended warranties on other pre-owned vehicles besides chevrolet brand which is a big +So overall I am very happy and highly recommend purchasing vehicles here; NEW OR PRE-OWNED.Thanks again,

My daughter needed to get out of her car and went to see Dan he made it happen she was not excited about the newer car but now that is all she talks about! Thanks again Dan

We had a great experience at Jet. Shout out to Dan and Marc for working with us to make our trade-in deal happen. We love our new vehicle and got it at an amazing price. Thank you to the entire Jet team for everything.

I so do hope not to see you all for awhile but i am glad that dane was able to help me. dane was helpful.

I had a great experience buying my Chevy. Everyone I talked to was very helpful, and they got me into a car I didnt think I would be able to afford. One thing I advise, however, is to make sure that you get a spare key! Both of my sons were offered a spare when they bought their cars. I wasnt, and Covid hit a little after a month after. When I recently called to see if I could get one, I was quoted a serious price and (quite rudely) asked why I hadnt taken care of it sooner. So, not happy with that, but its the only thing that kept them from getting 5 stars from me. I love my Cruze!

I appreciated the quicker service today so I editing my previous review

We love jet Chevrolet and my husband loves his new truck 2020 diesel Colorado

Great dealership! They provided my needs and got me the vehicle I wanted and needed.

I am Thankful for Jet Chevrolet assistance. Stated that to person who assisted me. Thanks Very Much.

Jet Chevrolet were able to resolve a big issue noted on the vehicle which would have costed me even life. Am grateful for your assistance and despite previous concern raised you remain reliable to your customers. Thank you for your continued support Jet Chevrolet team in Service department.

Wow! Just purchased a 2019 Corvette from Dan Rector! Once again, great customer service which is why we are repeat customers at Jet Chevrolet and reach out to Mr. Rector every time we are looking for a vehicle!

The whole experience was great. Starting from when I made the appointment for my vehicle. Got it in as soon as possible, was able to get a loaner car, which was very nice, and kept up. Vehicle was fixed by end of day. Everyone was very nice and helpful. I was notified of progress as well.

I had an issue with my oil change back on July 23. They didnt reset the oil change on my car then. So I had to bring it in again.

Amazing team!! They helped us get what we needed. Best experience I’ve ever had with a car dealership. Highly recommend. Blazer and Dan did an awesome job.

Car was returned vacuumed. Great service, Ryan.

They were prompt and courteous as always did an excellent job on my oil change the only problem was when they finish they did not latch the hood of my vehicle

Overall Id give a 4 star, but Brandon in service has been kind to help me with 2 small issues that arose in my car since a major repair earlier this month that I thought could be related. He ended up taking care of both follow up visits even though it didnt have to do with the oil leak I had fixed. I really appreciate that as it makes me want to return even though the service and facility is not as good as Toyota of Puyallup that I was used to before switching cars recently. Theyre nice enough though and I like their lax mask policy. Not as harsh to people with health concerns if they cant wear a mask.

Service team at Jet is awesome, had my truck in and out for a full service oil change in under an hour.

Only been there for my old job but its good place to go

Had a great, seamless, fast buying experience with Mike the fleet guy. 2 thumbs up and 5 stars

I have brought both my cars here, a regal and a corvette, several times for various service reasons. They misdiagnosed a check engine light despite having top tier obd readers and mechanics. They wanted to overcharge me for said serpentine belt replacement which wasnt the correct diagnoses. Refused to refund me for a key when it didnt work in front of the merchant right after I bought it, and one of my speakers in the corvette didnt work after I took it in for a general inspection. They had very stern service and I wouldnt consider it hostile but it certainly isnt friendly. Instead of helping me with issues I come to them with, they just come out and try to put me in another car.Reply to Owner: Wont be contacting or coming back, bad business practices.

Will start going elsewhere. At this point, I could care less about free oil changes for life. Their service department has zero customer service. Its noted on my account to get car washes and never have had a car wash. I even asked prior to my oil change and they sprayed my car with water as if they washed it. I would rather pay for oil changes and service at another dealership then have to deal with their service department again. Makes me wonder about the $1015.00 I spent on a service in June if they even did anything.

Quick, friendly service. In and out in less than an hour for my oil change. Service waiting area could probably use an update.

A few years ago I bought a brand new Malibu from GILCHRIST CHEVROLET. I went to all my service appointments there and most of those experiences were OK. So when I decided to buy another new Malibu, although I saw Jet had the exact one I wanted I reached out to Gilchrist first out of loyalty.Big mistake.They were aware Ive been a customer of theres for 5 years; yet their internet sales department was rude, condescending and tried to take advantage of my loyalty by telling me their first offer was their best which was doubling my interest rate (although it was still with GM and my payment history is PERFECT), not giving me rebate and saying they may/may not trade with the other dealership and I need to take something they have in inventory.I passed and emailed JET.Not only did I get the vehicle I wanted, but there terms were MUCH better terms - half the rate quoted by Gilchrist, full rebate. But MIKE PARKS was professional, courteous, apologetic (we went during a rush period and had to wait awhile to sign papers), and he followed up to see how I liked the car.Even if youre in Tacoma, take the short drive to Fed Way and go see MIKE PARKS at Jet. You wont be disappointed!

I wouldnt take my vehicle no where else they saved my life with the service they gave me and it was affordable in the time of a crisis

Great service no hassles with my vehicle recall .Mike in service was awesome.

Blazer sold me the FORD I wanted at a good price. Love my car. Thanks !

I never leave bad reviews but my last vehicle purchase from Jet Chevrolet has changed that. We have bought 3 vehicles from Jet Chevrolet over the last 5 years and never had a problem until recently. I purchased a low mile used car from Jet Chevrolet back in August and the next day a rear wheel bearing started to fail. They scheduled the car to get fixed the following week and ended up replacing the rear wheel bearing. I asked for a receipt of the work that was done but they said it wasn’t ready and that they would mail it to me. I still haven’t received it in the mail. The car drove fine after that but if it sat for over a 24hr period of time the battery would be completely dead. I should’ve put more thought into it when they had to jump the car before we were able to test drive it but the salesman assured me that it was because it has been sitting on the lot for a few months. We ended up replacing the battery because I got off of work and the car wouldn’t start. After installing a new battery there would still be a parasitic drain on the battery over night. There were also no running lights, only brake, turn signal and headlights. I work over 60hr work weeks so my time is very limited during the week to take it in or drop it off at a mechanic. So we were down to only one vehicle for over a month. I had a day off during the week so I stopped by Jet Chevrolet to talk to our regular Salesman about trading it in to get something else because of all the issues it was having but he was busy with another customer to help me. He had me speak with another salesman that was more interested in trying to sell me a new truck rather than listen to what I wanted. He couldn’t tell me if or what they would give me on my trade in for the car I bought from them less than 3 months prior because Cadillac’s have “tanked” since Covid. He laughed when I told him where I wanted to be on monthly payments on a used truck and failed to ask what I even had for a down payment. Even after I just explained to him that I put a good amount of money down on this current vehicle to have those low monthly payments. I was in and out of the dealership within 15 minutes and he was just a waste of my time and made me feel like I was wasting his. I ended up taking my car to a mechanic that fixed all of the issues with the car that should’ve been fixed before it was ever put up for sale. So be careful when purchasing a used car and don’t believe everything your salesman tells you!

Top notch service! Went above and beyond.

I just had a 2012 Camaro that was totaled in a hit and run a little over a week ago and I found Jetchevrolet online and saw a red 2010 Camaro and its now in my carport. The staff at this dealership in Federal way are just awesome. Thank you Bill Le Veque and Mark Brown.

Everyone is very kind and professional. When working with Jet Chevrolet, you feel like you are the most important customer. Get place, great family business. The Johnson’s are all just the kindest people, Jet Chevrolet is terrific!

Friendly welcome, great service, timely return and the car is spotless!

Customer wait area needs upgrade.more space, cleaner.

Helping out with our car problems a lot better than the dealership we brought it at in Tacoma

Great service. Very professional. Everything was explained to me in detail.

Called to have something serviced under my warranty, was advised to come in the next day and they would get it fixed. Showed up, and was ignored by the staff, and when I asked about the service department was told to park my car in the middle of the lot, and to go leave keys with service department (very coldly) I might add, as I was about to park my car saw services guys jumping into cars with oil on their clothes and no protection placed on seats or floor boards, decided to leave as I wasnt getting my new Car covered in oil, because of their lack of care, of other peoples belongings. Decided to go to Puyallup Chevrolet, since I had better experiences in the past with service with them. Complete waste of time, after leaving read the reviews about the service department, and come to find out, Im no the only one who has felt this way! STAY AWAY from JET they dont seem to care about helping customers!Nope, already got my issue handled at Puyallup Chevrolet. With one call, they made an appointment, directed me where to go, when I got there and took care of me. Also, I love that theyre open Saturdays now, for anyone else that needs great service.

I tell you what this visit was best one ever. Bill Le Veque went way out and beyond to help me I had problem before and he helped me t hen and he is one of the Sales guys and he walked to me back to service dept and Arron girl helped me also. She made sure and Bill made sure they helped me with my free oil change..The other lady dont know her name in Service dept she most of times takes payments and she was so friendly but every time I went in there she is always friendly and smiling which all should be since its customer service .I have small business myself selling and making metal art and I made sure each one of them gotten littel magnets for being awesome to me and others there. But do wanted to say ALL SALES PEOPLE are always very helpful Michael and PHiL also . When Phil is there hes also in SALES always asks me how I am doing and now that I have Met in person Bill if i ever get other car or truck I am reaching out to one of them. I tell people to ask for those guys there JET Chevy in Federal Way.Please make sure these people get to notice me and others love being treated great with them.

Picked up fuel cap. Good service but $40 for a gas cap!!, I guess you are paying for the vacuum seal?￦¥

Fast courteous explained what they did and what needed ti be done and scheduled another appointment

The all round experience was very positive. With one exception, the wait time was longer then estimated.

Fantastic service! Super job! Awesome people!

I love the service dept. sales on the other hand has forced me to never buy from jet again. I’ll be searching for another Chevy dealer next year for my trade in. I do not appreciate dirty sales tactics and the squeeze for cash down after a deal was made was disgusting.

They was so friendly and welcoming every time , even when your too early for your appointment they manage to take your vehicle in , thank you to the whole jet Chevrolet at inchanted for your service

They listen, when I have questions.They are very considerate.Service is always a great experience.

HORRIBLE CUSTOMER SERVICE . Lady is RUDE . With remarks like “ Are you done talking ?” . No way to talk to a customer. 😡

Took my vehicle here to have my brakes replaced. Corey and Eli were amazing! The job was completed in a timely manner. They were honest and kept me informed on how things were going during the process. They even washed the outside of my car, just because :) Service was top notch and I will definitely be back in the future for further maintenance. Thanks for helping this momma of three feel safe on the road! Best guys around! :)

I recently went in for a oil change and I had someone else drive my car home as I followed later that day I left for the ocean made it there unpacked went to go somewhere my car started and died twice I looked under the hood and noticed that my air filter was not connected I think I’m done with jet Chevrolet

Easy, everything was smooth- great family business classic PNW business

Awesome. Service staff are courteous and helpful. Truck is always taken care of when they have it. Great people!

Salesman Phil really listens to his customers.

Great experience.

I really liked the speedyness in the service but I was kinda bummed they didnt put my reminder sticker for my next oil change

I brought my vehicle in due to the engine light indicating a problem. I checked my vehicle using a code reader, the code indicated that there was caused by an Evape leak, I informed the dealership of what I discovered and gave them an OME part to replace (Evape solenoid) the dealership informed me that they founnd no problem and did no repair work. after getting my vehicle back the engine light came on, I had the Evape soleoid replaced and problem solved, but NOT by Jet Chevrolet by the way this was the third time I had them look at it and was charged.

I wish I could give more than 5 stars. I brought my Cadillac here after getting horrible service from the actual Cadillac dealership . Rex took the best care of me. From my initial phone call through the whole process he was so helpful . Also Eric the mechanic was so nice and worked so hard with my car. They worked so much on trying to find out what was wrong with my car and helped me more than I could have ever imagined a dealership helping. They went without a doubt above and beyond . Thank you to the whole service department for your kindness and fixing my car . I appreciate you so much !

My truck was in the service department for about 3.5 weeks, was charged a ridiculous amount of money for diagnostics yet they were unable to diagnose.

Thanks for the great customer service and an awesome truck!

I had a great buying experience, the salesman was able to give me options that were not on the lot helping me to find the right truck.

Great timing and keeping with the appointment and completing the work. Service advisor was spot on with estimation of completion. Unfortunately after I received my keys and went to my vehicle, there was an oil smudge on my driver door. Not a Huge issue, but nonetheless Unsat by my standards I learned as a mechanic working at my first dealership 34 years ago.

Nice service

Service was OK I was hoping to least get my vehicle washed, looking for the same service that I was given the day I brought it.

Jet Chevrolet has always been the best place to bring your car to get serviced!

I drove from Redding, Ca to purchase my new (to me) Camaro. Shout out to Philip, I called him at least 2-3 times a day for a solid week working out details and he was always happy to help. When I arrived, the paperwork only took about an hour and I was on my way. Everyone I came in contact with was friendly as well, if they have the right car for me in the future I wouldnt hesitate traveling up again to give them my business.Thanks guys!

Dan Rector was great! Not pushy, didnt hover, straight forward.

Love the professional care and hustle of the dealership. Top notch!!!

The dealership was responsive, friendly, and very helpful. We will definitely be back!

Dont try to finance used cars. They put you on the hard inquiry on your credit scores. To be precise I lost 4 points. They dont sound as a dealership. Am disappointed.

The service department helped us out when our Marlon rack shook loose after traveling from AK. Tightened it down and didn’t charge us, even sold us some straps we needed for the side by side bc ours accidentally got packed and shipped before we realized.

This is my third vehicle purchase at Jet!! From the start it was, and has always been a good experience. It is intimidating when buying a new vehicle, many thousands of dollars spent and you have no idea if you are REALLY getting a good deal and the best price. I am confident I didn’t “get sold”, but rather that I bought. Michael B in sales, Mark in finance, and Mike B in the sales manager. All great and pleasant. No pressure, no rush. Always willing to answer questions. I fully recommend Jet to everyone I know, I love my Chevy truck and I like that I got it at Jet.

Bill and the crew there made us and our beautiful C5 corvette ROADSTER feel right at home. Weve know Bill for awhile and he has always been the best. Looking forward to doing business there. Our Vette is in good hands with Rex and the gang.

I bought my Ford car (ironic right?) At the cheverlot dealership 5 years ago. Decent price, moderately aggressive and pretty straight forward sales person. Since that five years I go in for oil changes and thats all they do. Ive asked for extra work and they never do it.

Very thorough and professional.

Nice guys.

Philip Barber took good care of us. Very well organized during these covid times!

Simple & easy. No pushy sales, just honest great people.

I love taking my Impala to Jet Chevrolet in Federal Way. The customer service here is a 10 +. Always eager and knowledgeable on any questions I have ever asked and this is what makes it a no-brainer to keep going back.Thanks ladies and gents for the excellent customer service.

Purchased my truck here and was well taken care of.

Very friendly service and swift help. Thanks.

Best people around!Blazer is so helpful and informative! Recommend 100%!!Thank you Jet for my new Jeep! I’m in love

Easy to deal with and very fast at my appointment time..