Good experience. Go with Rick Hunter.Had great experience with this location ( after a while)...will have to admit, at first started off extremely slow getting getting everything moving and getting car. The first salesman did admit he was new with a month experience...which I understand. We all start some where. But I feel it still took to long. Until other rep took over.Got to lot at 10:15am and After about 6 hours of working on approval etc. And finally seeing what was approved for and what was going on. Yes I had to download pay, proof of residency etc. But had that on phone. But then a young gentleman rick Hunter came into play and started working on our folder...took him less then an hour from start to finish to get deal done and us pulling out of lot. Even filled our gas tank up..if he helped us from beginning we wouldnt have killed an entire Saturday. Would have been in and out.but everyone was very nice and helpful..Next time you want a car. And fast deal, see a young man Rick Hunter....you wont be disappointed.. main reason getting 5 stars is because of how professional he was....4 stars for rest of service.

I came to the Fairfield location to work with Ebony. She is Amazing! A true Lifesaver. Her and Brandon went above and beyond to get what I was looking for, for an affordable price. I highly recommend you go and ask for Ebony and tell them Mrs. King sent you 😉

It was awfully quick ,easy, reliable . The sales rep Brandon was very helpful making this a very smooth process. I had issues with credit from divorce and he got me approved with total ease. I would definitely recommend seeing him to friends and family.

I highly recommend JD Byrider from my experience for the moment I walked in the door and was greeted with a positive atmosphere they treated me with most dignity and respect and they help me tremendously with getting a fantastic vehicle

My sales associate Rich Hunter was extremely professional, kind and determined to get me into a much needed car. His positive attitude was a boon to what is a taxing process. Thank you Rich.

Very courteous staff make you feel welcome and they are very helpful thank you

I cannot thank everyone enough that helped me yesterday. Thank you Rick hunter, Thank you Brandon for staying late and making sure I got this car I wanted he went above and beyond the whole team did Im so grateful. After getting turned down and given the run around everywhere else I went I wasnt sure it was going to happen for me. It was late already I was going to come back the next day but he made sure I left with the Honda that day. Very kind very helpful. Its really going to turn my life around I appreciate you all so much have no idea what this means to me

Loved there patience and understanding and respectfulness. They were very polite and patient. I appreciate the workers in the Fairfield location. They worked really hard to put me in car I need and wanted thank the associates there.

The service department do great job every time I bring to them

Richard was very helpful and he did everything in his ability to help and answer any questions or concerns I had

Ebony meadows was amazing and I came in she got me out with wheels and a smile

Brandon Mc Lucas was very nice and made sure I went home with a vehicle he was very amazing customer service was very out standing , Compassionate as well as kind and professional!! I would most definitely be referring friends and family to JD ‘S THEY WILL MEET YOUR NEEDS CUSTOMER SERVICE SATISFACTION GUARANTEED💪

Rick and Brandon were AMAZING. After visiting many different lots they were able to get us into something we LOVE for the price WE wanted with no hassle at all! 10/10 recommend.

Amazing customer service, go to Rick for anything. He helped me when no other car lot could. I recommend this lot for anyone that’s looking for a amazing car.

Whole process of getting a car was about 2 and a half hours. Process was very simple. Very nice perks when getting a car through them such as cheap oil changes and the warranty that was included. Brandon did all my paperwork and made sure everything was explained.

Ebony was absolutely AMAZING! She made the whole process so easy and answered all of my questions!!

I was paired with Brandon McLucas,he was very helpful and attentive throughout the processOutstanding customer service.

I have been with JD Buyrider for almost 3 years they have help keep my Jeep commander running great for years . Now I use to go to the Dayton mall store and to be honest I feel like they just stop caring so my friend told me to look for a different store and that’s when I found the one in Fairfield. So my Jeep keep over heating and I have had it at the Dayton mall store 3 times for the issue each time they said it was fine and did nothing the Fairfield store had my Jeep for like 2 hours and they found the issue and because it’s something the other store should of taking care of or at the very least told me about the Fairfield store didn’t even charge me for it and it wasn’t something covered under my warranty ....... I love this Jeep and I plan on having it for years to come and thanks to the honest and hard working people at the Fairfield store she’s back to running great ..... I’ll never take her anywhere else but there from now on . Thank you for all you do it means more then you know .....

Service was fantastic and very friendly. Thank you Rick Hunter for getting me in the car I needed

I received excellent service and Ebony was very professional

I called to see why they lied and deceived our senior mother. Brandon answered the phone, was completely unprofessional and didnt want to help. Actually he hung up on me. They lie and cheat to make a sale. Im sure they will try and reply to this review and deny it. Will be filing charges of deception and fraud.

Very helpful and made sure I got approved today . Rick Hunter is a excellent employee and he does his job well. Thank you for such a effortless and easy experience.

Great experience! Brandon Mclucas helped us out, It was fast and easy.

Rick was very professional and friendly. This was fast and easy to purchase. I highly recommend this company. Should of came here 3 yrs ago.

Brandon McLucas and the Byrider crew were proficient, professional and courteous! I would definitely recommend coming to the Fairfield store if you need a decent used car!

Brandon McLucas was the best car salesman didnt pressure me got the car I wanted a very happy and satisfied customer!!

Was very fast getting my car back. And very professional. The car runs great, thanks guys!!

Salesman was very hospitable. Very easy to work with. Very friendly with my children. Best car buying experience I’ve had

Brandon M. helped me find the car I wanted and needed in such a timely manner ❤️He was so nice and friendly to me and my kiddos lol

I love my car I got from them, but dont expect ur referral money to b in your pocket a week later. They been giving me the run around for a month now over $100. When they promised I would have it in a week

Brandon an the team went above an beyond to make it possible to put me into a vehicle same day fast an friendly service i will definitely be recommending this location to anyone looking for a vehicle.Thank you so much😁

Richard Did and amazing job!!! I’m so excited to be walking out with a new car and finally get my life together again.

Brandon was extremely professional and courteous. He was knowledgeable and listened to me about what I wanted in a car then worked to meet my specific needs.

Fast and easy approval and working with Brandon made it that much easier

Worked really hard and fast to get everything done Was super nice and new the answers to all our questions Would recommend anyone to speak to him and get help hes a great sales person and knows his stuff

After a horrible experience at another location Lori got me all the way together and made sure my car was properly fixed before I took it home. Very professional and helpful!

Brandon Mclucas was very helpful and friendly. I highly recommend anyone looking for a car and a trustworthy salesman.

Im so happy thanks Brandon McLucas

This was an awesome and easy experience... thank you to the staff and Rick Hunter for all your help... will definitely recommend you guys to my friends

The staff and the service center is SO NICEI WONT GO ANYWHERE ELSETHANK YOU

Nice guy Rick was professional and made us comfortable I believe he is energetic and is a asset to buyryder we will be bringing more business thanks to his treatment in this matter

Rick helped me find a car today and had great costumer services and really helped finding me a car worth driving !!!!

Rick was very polite and helpful, and very friendly

Everything something goes wrong with my car they take care of the problem. Thank you

Great salemen ship from BRANDON McLUCAS enjoyed my experience

I didnt wait long at all for my oil change was in and out in no time at all.

The sales rep.Branden Mclucas ,at jd.byrider Fairfield, is awsom! He really went the extra mile for us..we got a vehicle and we are so pleased! I highly recommend jd.byrider and Branden Mclucas to anyone! Thanks so much Branden and jd.byrider.

SERVICE DEPARTMENT REVIEW ONLY: Lori has been sooooo helpful every time I’ve needed service on my vehicle. I could call every day and she will answer any question i had (even if it’s the same question lol). Lori is the type of person i would love to encounter when i walked into a business. The shop guys are quick, friendly and professional. Car Sales department 1star

Excellent customer service.

An appointment was made in a reasonable time frame to get my truck in for repair. Personnel were friendly, was completed in a reasonable time. Good experience.

They scheduled a appointment, and took it in as scheduled and contacted me the same day and let me know exactly what was wrong, and quoted me a price and then asked for my permission on what I wanted done. And within 2 days my truck was back on the road, It felt like a new vehicle I was driving, not the 15 year old it was when I took it in, Thank you byrider for the fadt and efficient service, I know now where to rake my vehicles if something goes wrong

Richard Hunter!!! Thank you sir!!! I needed this & wanted this more than words can express!!!

First of all, i’m paying 20,000 dollars for a 5,000 dollar car that barely even runs and that they clearly did not fully inspect before i bought it. It needs service at least once a month, and when i try and call for service they literally avoid me. don’t try leaving a voicemail because they will never respond. i’m fed up, i’m being taken advantage of and i’m reaching out to corporate tomorrow. this is absolutely ridiculous and no one should ever buy a car here. i cannot wait to pay off that pos and make y’all deal with it.

Chris was professional and well knowledged! Definitely a good experience.

Excellent quality customer service. Everything went quick and simple. Highly recommend.

Brandon, Chris, and Rick are all FANTASTIC!! Come by a car today 😁

Every one was so nice and helpful! They made it so easy to understand. Which was really helpful since I’m young and it’s my first time buying a car. I would definitely recommend!!

Great people, quick but with nothing hidden from the buyer. They are very up front and honest about each vehicle and the pricing and financing. I highly reccommend!

Service was very quick and friendly. I highly recommend.

Was very good on finding the problem to put me back on the road

Richard Hunter made stuff happen for us. Thank you! Also a thank you too Chris his GM.

Brandon did a great job on getting in and out with no issue! Great place to go for first time drivers.

Brandon mclucas was very helpful

Thank you Chris and Corey for getting us into a nice car last night. The service was great and they worked with us to get exactly what we wanted.

When I thought I was going to carless for awhile Chris Schwab made all of that change. He found the perfect SUV for me, and made the paper experience so easy. He truly went over and beyond for me. Im truly happy with my amazing new SUV and my experience.

Good people to work with

I have a 2012 Dodge Journey that got from you,and which I have maintained in inner and outer condition,and which runs perfectly well according to the mechanics that test drive it before I was seeking a trade in for it.After I have paid off this vehicle, I would have paid over 14k for this vehicle.You offered me only a little less than 4k for my vehicle as a trade in despite of the fact that my vehicle is essentially in the same condition that I got it in, I have never once been late on a payment, and I had a balance of $3500 left on my vehicle.You essentially asked me to accept 4k for a vehicle that I would have paid over 14k for.Thats like taking a 10k loss...

Always upfront and honest!

They told me I had to go somewhere else to get an oil change even though theyre the location that we finance the car from. When we called about possibly fixing a rim issue (good old Cincinnati potholes) they told us they didnt do those kind of repairs. What do they do at this location? Just sell cars? After my review they contacted me to address my feedback. Its the same number that I called for our service requests. So why would I call back to speak with someone who already told me they couldnt help us with either of our service needs?

Had a great experience at Byrider in Fairfield. Thank you so very much.

My Salesman Mr.Brandon McLucas @ the Fairfield Ohio location,was very informative and quick to TO POINT. Very pleasant and Smooth, Sincerely, Dorothy Ann Howard

Had a great experience. Dan and the other staff helped us get into a car. Thanks again

The best in Fairfield I still shocked they got me approved 100 ✨ ⭐️ If I can’ give

Brandon is an awesome salesman ! Really appreciate him helping me get a new car, 10/10 recommend!!

Brandon was very helpful in getting me in a car I really enjoy thanks!

Customer service was cool but I only had the car 2 weeks and I’m ready take it back.

They work with you , get you in and out would recommend to anyone.

Brandon was professional and made the process move swiftly. I recommend asking for him when you come it. Awesome customer service.!

DO NOT GET A CAR HERE!!! We had just got a car from here. This is the third time in a month we had to bring it back for them to fix. They were kind enough to get us a rental car. 1 day before the rental car is due back we call them to see how much longer they will have the car (we dropped it off 5 days prior) they said they are just now pulling it in to look at it and will let us know what is wrong with it. Like seriously?!?

This was the most amazing experience I have ever had buying a car in my life! Jay and Cory are absolutely amazing. Above and beyond to put me in something fantastic. I love my new car....I will not ever go anywhere else now!! I did not think they could get me in a car, They did it! Visit here Today! :)

Brandon is the Absolute best

If your looking for a good car go here friendly staff very helpful will go out of there way till your happy

Lori was great! First time anyone has called and told me everything and actually fixed it. Very please with the new staff in the service department.

Chris was excellent!! Very easy to work with, very flexible and willing to go the extra mile to make sure you get what youre looking for!!

I love this place! Great, friendly people! Nice equinox! Had light come on after I purchased vehicle and they got it right in and fixed it. No questions asked! Great service! Thank you all😊

Daniel Ridner is the greatest person here! I have horrible credit and he got me in a 2014 Dodge Avenger. He is a great salesman, laid back and just all around a great guy! Thank you guys for helping me and my family!

Had a great car buying experience working with Brandon McLucas

Great dealer the person who helped me Rob was nice and answered every question I had. I ended up buying a car from him and if you have some credit issues and can come up with like 200 dollars then they should be able to get you in a vehicle with very few issues. Ask for Rob and tell him Greg Roberts sent you.

I called. Said I would be in, and Rob was standing their waiting on me. Rob worked soo hard along with the manager to get me approved. They literally didnt take no for an answer from the financial company.They literally walked me through everythingAnd I got approved, and I am in the worst spot anyone could be in. The only reason I didnt get a car same day was because I had to pick up my daughter.As for pple upset about the car not being decent...they give you a great warranty. I will buy my next car there.

It was a very nice experience from the time of my call to the coming in the dealership. Everyone was friendly and welcoming. Thank you for all your time. You guys came through for me.

Easy process, great customer service, Brandon was awesome. He made the process fun and easy

Brandon was very friendly and helpful! Its great no-pressure place

Everyone was friendly and very helpful..I am a very happy customer with a new car. I would recommend this place to all my friends.

They will tell you anything to get you In the door. They so not work with you if you do have challenged credit. I would give 0 stars if I could. Buyer beware!!

Brandon was very helpful!

They worked with me on payments and all chris and cory were amazing and helped in anyway they could !!!! They have a very good selection of cars too! Bery pleased beyond!!!

I need to give 5 star if I can I give 10 I went to Fairfield and everyone so nice and great people I’m so glad they help me to get a car I recommend this place great team thank you guys a lot

Not a fan of this place. I personally will never buy a car from them. My son however wants a car they have so we got him approved but, They still would not let him take the car home do to some BS paperwork. Update we got the BS paperwork they wanted and still was not enough for them. How can you approve somebody with a tier 3 level which equates to about 85% of what is on your lot but you wont let him buy a car. They wasted 2 days of my time and patience. The only reason they got a star is because I had to give them 1.

Rob is amazing! Helped us get through everything we needed to drive away with a vehicle.

Need to gat the communications between departments faster and clearer.