user
AAA Bob Sumerel Tire & Service - Fairfield
5031 Dixie Hwy, Fairfield, OH 45014, United States
Appearance

Comments
Th
Review №1

DO NOT GO HERE. Under any circumstances, choose another store. Need an oil change? Go to valvoline. Im out over $3,000 AND A CAR! If you have a check engine light, take it to a dealership. Instead of doing their job and performing a diagnostic, they went for the quick route. Now, we have 1 car, and it will cost +$8,000 to fix my car because they DID THE WRONG JOB!!! Go anywhere, stay away from this store. After being told of the problem they caused AND ENDANGERED MY CHILD they did not care to address us!!

Tr
Review №2

I had a leak in my tire after work and once I got there they took me in immediately. Fixed my tire and I was out in 15 min. I was very pleased. They did a great job.

Jo
Review №3

Danny, Jason, and the entire crew were incredibly helpful and honest. Outstanding service. Highly recommend

la
Review №4

Very good place to have your car or truck 🚚 services customer service was excellent 👌

Jo
Review №5

Great service for a reasonable price. I blew my tire and they were able to get it replace for only 107 with labor. Quick service and super friendly. Will be going here more often for tire needs.

Ap
Review №6

Very professional!! My oil change took less than 15mins!!! Highly recommend

Co
Review №7

Great work and great service. Jason was most helpful respectful and courteous

di
Review №8

Second time here these guys are great!! This will be are new tire shop !! Clean and fast service. Jason has great customer service and Joseph did a great job. What I liked about these guys is that they let u know and recommend we should do. Thats caring thanks diana w the cadillac.

Li
Review №9

Outstanding AAA battery service.Thank you Jason.

Gw
Review №10

I would give zero stars if possible. Twice now they have put recalled tires on my moms truck. Then come to find out they lied on the paperwork. The number on the tires do not match the number on the paper. Not to mention the poor customer service. Commenting on how dirty the rims are is unnecessary and uncalled for.

Ru
Review №11

Dropped car off wendsday night for appointment at 11:30 Thursday for diagnostics and quote. Today is Friday and still never received quote wont go back

Ma
Review №12

Very fast service we didnt have to wait that long.

Jo
Review №13

Took me right in for a tire rotation

Ro
Review №14

Very helpful and great management

De
Review №15

Terrible customer service. Starting with the manager. Would not recommend this place if you want or need tires. Only excuse from him was human error. Not sure how you run a business selling tires an dont order them after appointment was set an 2 seperate trips there prior.Replied to alleged owner email address below. As of 2/26/20 no response. The terrible customer service obviously runs throughout this business. Not recommend at all.

42
Review №16

Terrible experience there. Recommeding stuff not needed the guys half do their job. I asked for a oil change and the tire rotation was free and these guys didnt touch any of my tires. How did I know? Because one rim was marked. Service was so bad I had to go make sure they changed the oil and oil filter. Never had this problem when it was owned by Ken Kirsch. Bob Sumerel just lost all of my business

Ma
Review №17

Love this place! They do great work however I would like to know what the hell Spencer does? Ive seen this kid stand around on his phone. Stare at customers not doing anything. Bothering the people at the front desk when my car has been done for at least a half hour and hes not doing anything.

Er
Review №18

I went and had an oil change done and was pleasantly surprised at how wonderful the customer service is there! Dwayne and his crew are awesome. I highly recommend going there for your car needs! I had an amazing time there!

Ti
Review №19

Lil pricey this time.. Couldnt get my Coopers because they were overpriced! Still good service and friendly.

Mi
Review №20

Used to use this location for all my automotive needs until recently. I went in to have a noise inspection done on my front end. When I requested to have it looked at they printed off a paper to sign that said it was gonna be 29.99 to inspect my truck. If I get the work done there that money goes towards the cost. I’m sorry but if you don’t trust your pricing can compete with the competitors to go so far to charge for inspections then you have lost my business. There are plenty of other shops in the area that are confident in their pricing that don’t charge for possible businesses.

Je
Review №21

Excellent friendly Service and prices

Ja
Review №22

Always great service and friendly!

Cr
Review №23

Never been there before but very glad I stopped in. I had a nail in my tire that I had fixed. While there they had a offer for 2 aaa memberships for one year for a total cost of $58.00. One tow costs almost twice that much. Go in and see Jason while that deal is still on!

Du
Review №24

Very easy group of people to work with and their work is superb! Thank U Dwayne and Tosha!

Ma
Review №25

Fast, courteous, friendly service! Great having a knowlegible woman behind the counter! 👍☺️

Br
Review №26

Great experience with AAA Bob Sumerel. Straight forward professional and honest! I would recommend them to anyone

Ka
Review №27

I took my sons car here three different times and all three times they “found” the problem and fixed three different issues. We still have the same initial problem wrong with the vehicle... so my question is did I get three things fixed on the car that didn’t even need fixed or can they not figure out the real problem????

Ma
Review №28

Very prompt service. They did a great job changing the oil and rotating the tires.

Je
Review №29

Best customer service in town every time I go

Ch
Review №30

First garage I have ever been to, and I have been to A LOT of garages, who charges you for a diagnotics (twice) even if they do the work. NOT HAPPY with their service. Talked to them on the phone twice to get clarification and was NEVER told about that $120 charge. Will find someone else to work on my car. Thank you.

Ra
Review №31

Wonderful prices and fast service

DG
Review №32

Consistently great service. This is my go-to place for all service on my vehicle. A+.

To
Review №33

I always take my they always do me right

Je
Review №34

Fast service. Good prices.

Ma
Review №35

Dwayne and his team are outstanding! Definitely recommend this facility to everyone for automotive repair!!!

Sh
Review №36

Could not tell me exactly where oil leak is from motor

Ka
Review №37

I came to get my tire and spare fixed, both had screws in them. Scott fixed them both quickly and then checked my van out for free because I have kids and he noticed fluid leaking. Plus the prices cannot be beat, seriously.

Ch
Review №38

Great service at a fair price

Mi
Review №39

Had my air conditioning checked, they filled it & said had a leak wanted to give estimate to repair i said no thanks, this was fall of 2018,. Its now June 2019 my air still works fine. Do with this info what u want, but ill go elsewhere next time

An
Review №40

I am new to Ohio needed new head lights on my Suzuki Grand Vitara price was ressonable service was fast and friendly

Me
Review №41

Very pushy, talked himself, right out of a job.

Ja
Review №42

Great bunch of people

Li
Review №43

Thumbs down.Horrible service.Left tire for flat repair.Came back following day and tire was still flat

Ra
Review №44

Ok

Ro
Review №45

Great service

Ro
Review №46

Top notch service

Gr
Review №47

About the same...

Co
Review №48

I work here

sc
Review №49

In and out with a tire fix

Information
7 Photos
49 Comments
4 Rating
  • Address:5031 Dixie Hwy, Fairfield, OH 45014, United States
  • Site:https://cluballiance.aaa.com/about/StoreDetails?id=BS140&utm_source=google&utm_medium=organic&utm_campaign=gmb&y_source=1_MTMyMDY5NjgtNzE1LWxvY2F0aW9uLmdvb2dsZV93ZWJzaXRlX292ZXJyaWRl
  • Phone:+1 513-829-9989
Categories
  • Tire shop
  • Auto parts store
  • Auto repair shop
Working hours
  • Monday:7:30am–6pm
  • Tuesday:7:30am–6pm
  • Wednesday:7:30am–6pm
  • Thursday:8am–3pm
  • Friday:Closed
  • Saturday:7:30am–6pm
  • Sunday:7:30am–6pm
Service options
  • Curbside pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations