Bibi was amazingly helpful with our upgrade and helping us with our promotional plan. Just made everything very clear and easy, really appreciated that.

Not professional sale persons, just want to sell and make money, i did not have s good experience at all..

Bibiana she is knowledgeable, curtious and patient.

Ashley was awesome...dealt with 4 phones being switched from two different carriers and stayed past closing time to make sure we were taken care of. Awesome job!!!

Thank you. Immediate quick service with lasting results for opening up a new account and helping with an old account as well. It works if you work it!! 🙏😎

I visit regularly this is a good 👍

If you have Verizon, do not shop here. They don’t have your best interest at heart, and they aren’t a direct Verizon store. The rep signed me up for a protection plan that I declined with her several times (even signed a form declining), that I had to further contact Verizon to get reversed but I was still charged. Also when I was shopping there and the manager wasn’t even wearing a mask.... Overall super disappointing experience. Make sure you deal with Verizon directly.

Ashley and Matt were great. They helped me out alot with the best service and I’m so excited to start Using my Verizon network.

Ive been to this location twice. The first time would have been back on September 5th 2019. Tyler who has since relocated to another store was the current manager. He definitely helped me through issues I was having on my new phone. Also, kept me there after hours to make sure I was comfortable before leaving. All thebest Tyler in your new endeavors. Thank youMy second visit was today. I arrive minutes before 10:00. Josh met me at the front door and greeted me. I had brought in a refurbished phone that was sent to me from Verizon out of Texas. I told Josh what the problems were that I was having. He then explained the process in what he had to do to swap phones...He handled the situation friendly and professionally. Within 35 minutes I was walking out the door with a smile.This location will be the only location I ever attend while Im in San Diego county.Thank you Josh!

These sales people were not upfront and honest about how much I was to be actually paying for the cell phone and the long-term agreement and in order to receive my discount I would have to pay for 2 yrs! Watch out for 15$ added a month protection plan!

Abraham, and especially Devante (who was absolutely exceptional) were great, and if not for the woman who works in this store, Bibiana (AKA BB), I would have given this store 5 stars. I purchased my wifes iPhone from Abraham who was very courteous, kind, and patient. However, when I went in to pick up my iPhone, BB denied that I had even ordered a phone until I provided the receipt. From there on, she was insulting and absolutely rude. Fortunately, I challenged her insulting demeanor all along the way, but she didnt even bother to help me set up my phone, and even entered my phone number incorrectly. I had to take the phone back a few hours later, at which time Devante, who was quite the gentleman, set up my phone perfectly, and tested everything out before I left. My question: Why should he have to clean up BBs messes? After having been a Verizon customer for approximately 15 years, and having just spent $1250 on an iPhone, youd think this lady could have been a bit more pleasant and helpful to me. Verizon, if you care about your loyal customers, at the very least, youll reprimand this woman. If shes this unhelpful and rude to me, you can be certain shes been this way to many other customers. Truly, Im a very easy person to get along with and quite patient, but I have very little patience for this degree of incompetence and insolence. This is the first google review Ive ever written, and Ive written many, in which I called out an employee by name, but if youre a customer, avoid this woman, Bibiana, like the corona plague!

I went in with some questions on how to lower my bill, Christian was very helpful in analyzing my usage. The new store is bigger and both Christian and Isreal were very pleasant answered questions and I felt like a valued customer. It isnt the closest to where I love but I would make it a point to return because of the wonderful customer service I received.

The guys at this Verizon location are great! I initially purchased an Android device that didn’t work out for me and they swapped it out with no problems. I recommend stopping by this location for your Verizon phone needs.

Best service of any Verizon store Ive been in!

Michelle is an excellent service representative at this location. I had multiple problem areas being addressed with my personal line, including sensitive information being compromised, in which she along with the help of other reps assisted in looking at and began correcting the issues with the line. Thank you.

Charles was so very helpful in what was a complicated process for me of getting a new phone. He was patient and made me feel comfortable. He was also personable and I enjoyed the friendly atmosphere of the whole store. I am very happy with my new upgraded phone.

I was having a world of issues with a device I picked up here. The whole team patiently helped me out with every issue that came up and even called to check up afterwards. Theyre all much appreciated.

Went in a little upset due to issues with service. Rick not only helped me and my wife fix the problem he made us feel like family. Great service and very profesional. Thanks Rick and Verizon wireless.

Absolutely love this store and the people in it.Had went in to get a g5 and was promised a tablet. Came in today and the manager Julian was happy to still give me that promotion as well throw in a HUM. I will always cone to this Verizon gowireless store.Truly appreciate the work these wonderful people do.

The manager,Julian, helped me switch over from T-Mobile when they became unlimited. He made the process so easy!! The customer service was beyond any other place. Definitely my new go to when I need help. THANK YOU JULIAN!

If you plan fix phone /purchaes phone /replace phone， here is right place to go. they are so professional and friendly.

Great and friendly staff. Francisco was extremely helpful and helped me find ways to lower my bill while getting more data. Great customer experience. 5 stars.

Wow! This wonderful person-Bibiana helped me set my new i phone up and tablet. Im so computer illiterate she helped me do everything for almost 2 hours. I would not ever had done it without her. Thank you all so much for letting this wonderful person help me.

This is the worst phone line I’ve ever had Verizon is nothing but scammers they have been overcharging me for a year now and still has not been able to fix it I have been trying to locate them and they are only giving me the runaround The store manager has agreed to call me and I still haven’t heard back!!!!!!!!

I had such a good time upgrading my cell phone today. I came in with a malfunctioning, hot phone and left with a newer model complete with case, screen protector and a mobile Hotspot for less than Im currently paying monthly. The staff was very helpful and friendly. Thats why I keep coming back. Be sure you talk to Charles! THANKS CHARLES!

Awesome service! Staff is amazing and knowledgeable. They answered all our questions and we left happy with our new purchases.

I am a previous employee of GoWireless a retailer of Verizon. I am leaving this review to warn all consumers to NOT ENTER THIS LOCATION for these provided reasons;-As a retailer they have less control over the corporate systems-they lie and manipulate you into fake rated plans and slam you with devices that aren’t needed-The current store manager Rick Lockridge has no control over his team and shows no respect to his customers-the employees of the store are under-educated and make many mistakes which have led to lawsuits in the past, for instance a lawsuit where an employee as separate store stole 1,500 dollars of equipment from a customerAs a recommendation visit the Corporate location located in San Marcos only a few miles away. They do everything correct and by the book and will not lie nor add things to your account without permission. Again this is coming from a previous employee and I was forced to lie and was told if not I would be fired hence the reason I quit the company. AVOID ALL GOWIRELESS RETAILERS

Im letting you know that Francisco handled our sale excellent. He was very friendly and made the upgrade and services very helpful. Cindy Mayo

When I walked in from a terrible day, everyone was so nice to me. Shay helped me all the way through until my problems were fixed. I just wanted to say that her customer service skills were amazing and she was very helpful and need to be addressed.

Horrible experience, service was unsatisfactory. Staff confused us and mislead us on plans for our family. They couldn’t complete anything we needed and gave us the run around for over 3 hours. We had to leave to pick our Kids up from school and were left with no answers. The manger was on lunch for over 3 hours apparently, because we were never allowed to speak to anyone in charge. I would not Reccomend this store to anyone.

Charles is great. Set me up with my upgrade and new tablet. If you want honesty and great customer service GO TO THIS STORE!

Nice friendly agents. They really appear to care.

They know nothing of the phones they sell. I was having a problem with my phone and I was out and about so I figured I would stop in and see if they could help me. They could but chose not to, then they tried to lie to me and say my phone was not under warranty and if I wanted a replacement it would cost me a $200 deductible. They said I should just buy a new phone. So when I asked them about phone specs she tries so hard to sound like she knew but she was making up phone components that dont exist. She actually said that an LG 20 had a Snapdragon 3.0 in it. That was when I left politely and called Verizon; only to learn my assumption was correct, they were just trying to make a sale. I went to a real Verizon store and ordered my replacement phone for free.

I was very impressed with Francisco and his customer service. He went beyond your standards to take care of my needs.

Just left Verizon had Michael help me very straight up very knowledgeable this guy needs a raise!! I use to go to the one off of nordahl but because of Michael I now found my new store thank you sir (sorry for youre pin)

Guys were very helpful in switching from tmobile back to Verizon

Shay was extremely helpful. She was able to get me set up on my new phone without difficulty. Thanks for your help, Shay!

I wanted to see if it was possible to get the new Iphone 6. I went into this Verizon and spoke with Jake. He was very patient with me and really helped me. I was able to get the new phone and also Jake was able to help me Verizons current promotion which reduced my monthly bill.Because I waited until after the launch of the Iphone6 I had to order it. Jake stayed in communication with me via phone / text letting me know when the phone was coming in, giving me updates.I highly recommend this place, I highly recommend letting Jake help you.

These guys made all my phone issues go away. Polite and Engaging and very patient.Thank you!Phone works like new!!!!

I visited this location to upgrade from a basic phone to a Note4. Charles was my sales person, and Ill tell you what, I wish I could take him everywhere I go! He is so personable and intelligent, if you ever need anything dont go anywhere else, come see CHARLES!!!

Service was fast. Francisco was a great help. Would recommend this location to my friends

The nicest customer service peopke helped me with everything no problem

Francisco did a good job please. We are pleased with this performanc please. We are pleased with his performance. Thanks

Charles was closing the store but stopped to help me reconnect my phone to my car and explained to me how the phone could have been disconnected. Very informative. I learned alot in a short time. And I will have to check if he is giving classes.

Great customer service!

Great customer care group and great at recommendations and info for someone who isnt the swiftest when it comes to technology.

Wow, just got excellent service from this place for my new Hotspot device. Bibiana programed the device to pair with my tablet instantly plus she included a,charging station and a great rebate. She also gave me credits and arranged my bill to equal the same price I was already paying before. I was impressed and now I dont have to worry if my clients have Internet in their hones at their home visits and having to ask for their password to connect. This will be great! Thank you Bibiana!

I just got the galaxy Note 5 and it it was excellent service excellent information and my husband and I were both educated by Bibiana on the galaxy Note 5 and the tablet LG 7.

Long but successful visit to keep my cell # but change to a new Samsung Galaxy J1 phone. Charles was very patient, friendly and has a great sense of humer. Had to call Pennsylvania service to get through the process, but with the very pleasant assistants help completed the job. Im a 65 yr old professional and know a great employee when I see one. Charles is 1st class, and his manager is too!Thanks, Bob DC aka BikerBob

I initially went in the morning and had a female assist me and she wasnt much help. My iPhone 5 starting out if nowhere blitzing on me. I was already out of warranty and did not have insurance. The phone was absolutely fine. But because if the IOS 8 update and with the 6 coming out, my iPhone 5 was an antique. I went to apple store to see what they can do... And it was absolutely nothing.My next upgrade will be on November 15, 2014... And I just hated to think that I would have to edit that long to have a phone that works. When I came back to verizon wireless, Stormy C assisted me. He was awesome and was able to look at every possible way in getting me a phone that not only worked but that the price was right. He was able to get me into the verizon edge program and a new just out the box iPhone 5S. My plan is better than what is was before and I absolutely love my phone. Stormy is awesome and very pleased with the service:)

I been a customer for a while and everytime I go Bibiana gives me an excellent Service, shes awesome She explains everything and makes the process so easy. I definitely will recommend her to my friends and family.

Great store - very helpful folks. They work pretty hard to get you a good deal.

Incredible service from Erik and Stormy. They helped us save money and thoroughly explained everything. We bought 2 new phones and the LTE Internet service. 20GB for 90.00 a month! Saved us 60.00 a month on Verizon Internet service.

This is the best store the customer service here . Was the best and Stormy took good care of us

Customer service was excellent. Purchased a new phone and Charles helped get it all set up and going. Thanks

He helped lower my bill,And did a great job setting up my new phones!

BiBi and Shay were saints and patient and smart. I had been to Del Lago store. Never again. Keep these women they are experts at P.R.

The service was polite and helpful. I will definitely be returning.

Wonderful staff got the job done

First I want to preface with I hold customer service in high regard and base this review solely on that. My wife and I went into the store to upgrade our phones. The staff was all to happy to help us out with the upgrades, but they were also willing to lie to us bold faced. They included a tablet with our purchase, saying wed only pay tax on it. Come to find out we got charged full price for the tablet, not including access fees. They also told us they were going to wave the disconnect and reconnect fees associated with the new phones, and that was a lie. When I asked them about it, it turned into a a 3 day battle over the phone, and ended with the associate having to call his manager and get authorization to give the $160 back in a credit to the account. He said he was going to do it split into 2 transactions, although he only ever did one. He never returned my phone call after asking him about it. Lastly as part of the whole deal, we wanted to disconnect a third line that was on our account, as we no longer use it. They said no problem and assured us it was disconnected. Nope, still there. And were talking months later. Do yourself a favor and find an actual Verizon store rather than waste your time here. And above all else, avoid Fransico.**Edit**Shortly after posting my review, I was contacted by a manager from this go wireless location named Mailani. She saw my review and wanted to check in and see what the story was. I let her know everything that had happened and she immediately apologized and explained that the place was without any real management at the time of my business there. She told me that she was going to take care of everything that was promised to me, and she did just that. She gave me my missing credit for the fees, as well as credit for the tablet. She was very sincere and professional in how she handled me, and it speaks volumes about the turn around in customer service they are trying to make. I cant give 5 stars due to my previous dealings, but I can give them a 3 star review and I do intend to try them out again and that is all thanks to Mailani.

Super great guy helped me set up my Bluetooth in my car...jamaar is wonderful!

Francisco was a delight. Kudos to him and the entire store staff.

Erik was very helpful in my purchase with the new galaxy note 5 :)

Found better service at a Carlsbad store. Prices and requirements were not clear from sales.

Went in for a warranty and wasnt attempted to upsell into a new phone (which was a positive). Got it taken care of immediately.The only negative is, of I was to want a new phone, there wasnt that vast of a selection

I am at the Gowireless store in Escondido, CA. Service was excellent knowledgable and helpful. Bibiana did a wonderful job of helping us and i would hihly recommrnd her to others.

Great costumer service from Francisco very knowledgeable about the products and plans. Helped me with my outdated plan and got more for my money.

Francisco was awesome...everyone for that matter...very knowledgeable...great experience!

Stormy set up my phone and gave me a good deal on the s4. Come see stormy if you want a good deal

I read the reviews on this place and most were terrible. But it did fluctuate over the years. Then I saw the review from FEB 14 2012. I used to be in the wireless industry a long time ago and I can easily say some of these reviews negatively affect the store because of a customers incompetence. Example the guy complaining about insurance... have you ever had insurance where there wasnt a deductible? Car accident, $7,000.00 in damages. $500.00 deductible. You buy a phone on a contract which the company(not the rep) takes a loss on but makes up for it on a 2yr agreement. Example iPhone 4S 16GB is $199.99 with a contract. $700.00 at full retail, no upgrade for 20mo unless you add-a-line(lowest cost with Verizon is $9.99mo). Insurance deductible $150 prepaid insurance(most popular iPhone insurance because its new and not a refurb) $200 for 2years. $150+$200=$350. Cheaper than $700(you save half the price).Anyway. I went in and was Greeted by Danny. He was a great guy. The manager was there(Robert Ramirez) and even though I was being sufficently helped, greeted me and asked me if he could do anything for me. The fact he took the time to just to greet me and offer assistance blew me away. Turns out the stores under new management because it was suffering with customer service(I have been to other gowirelesss in Temecula and have had amazing service. Marlon Meija off of temecula parkway was amazing!). I upfront told them I wasnt interested in buying anything, and that I wanted to lower my bill. They spent an hour in a half diagnosing, adjusting, and giving me options on my bill. I ended up doing a buy one get one free on RAZRS(I had a droid x and an original droid before) and still saved $40 monthly on my bill. They adjusted my rate plan and gave me future guidance on it. They noticed a fluke in the system which caused me an unexplainable spike on my bill for two months in a row. This spike had happened 5months ago. The manager, Robert Ramirez, immediately called customer service while Danny helped me set up my new phones. The spike costed me an extra $83 on my bill total. Robert didnt give up until I got a FULL credit on my bill. I have to say I will never go to any other store! They went above and beyond for me! Even before the RAZRS became a real option. And, unlike most stores, they werent incredibly aggressive about closing me on the RAZRS, they were more concerned about my happiness and my customer loyalty. I also learned(and the receipt states the policy clearly) all of their chargers, car chargers, and cases have a life time warranty! If it breaks just bring the defective device or its pieces to any gowireless and they will replace it. You dont even need the receipt because their products are labled. This is the longest review I have ever written, but I feel that this store deserves the accolades for its efforts and its attempt to re-establish business! Please give them a try! You wont be disappointed!

Charles, Bibianna and Jamar were VERY helpful. Glad they have been here to assist me.

Stormy gave me a really good deal

Stormy helped my wife and I out alot!! Talk to stormy in Escondido he hooked us up with an awesome deal on our new phones and he gave us a free tablet:)

Charles was awesome! Hooked me up.

The service here is from a place of love and respect.

Long wait

Rick was very helpful to our needs

Great guys, very knowledgable and easy to work with

Staff here was very friendly and helpful!

Called this store and inquired about a replacement screen glass cover for the tablet I purchased from them. The put me on hold and informed me they could and had the parts in stock. When I arrived, after a 35 minute wait I was told they didnt do repair and couldnt refer me.

Bibiana is awesome a big help

Helpful personnel switching phone

A+

Shay was great service

Great help thanks

Stormy gave me an awesome deal!!

Excellent service!

Very helpful!

Great job!

Exceed my expectations. ..

Perfect service