Dr. Was amazing but front office billing was substandard originally told us we would get a 10% Military discount and we showed acceptable proof according to the office. When it came to the final bill my wife was told that the discount was built into the bill. The office could not show proof of military discount. I called the office the next day to question the discount and was told we did not qualify because I was still not on active duty ( I’m medically retired 100% disabled). Attention All Military and Retired be vigilant of this scam/bate and switch from Animal Urgent Care in Escondido, Ca.

My dog and my family were treated horribly by Daniella. I am sharing my experience in the hopes that management will take a hard look at the way staff treat customers and change some policies. We were sent here by Valley Center Vet Clinic on an emergency basis. My dog had been bitten by a rattlesnake and the swelling had gone from 2 minor swollen toes to swelling up to her shoulder in the hour it took me to drive to VC Vet Clinic and then to Animal Urgent Care. VC Vet told us to go straight to the door at Animal Urgent Care. They will be waiting to take our dog in immediately. That was NOT the case at all.Daniella opened the door a crack, and told us to have a seat on the black wrought iron bench in the 90 degree sun on the tarmac (pictured below), fill out paperwork that was not there to fill out, and she will be with us later. My dog is dying and she wants us to sit in the sun and wait for what!? My dog is shaking from the pain, swelling up to her shoulder, and in severe distress.I told my son, who carried my dog from our vehicle to the door, to take the dog back to the air-conditioned truck and I will call him when they are ready. Daniella tells my son, NO! You sit there and wait. I told my son to go to the truck and turn on the air conditioning. Daniella got very angry and said, Fine, you can come in and fill out the paperwork.Daniella asks my son where the dogs leash is. Leash?!! My dog is in distress, cant walk, has a RATTLESNAKE BITE. She is not walking anywhere. She is dying, for crying out loud. Daniella tells us that she cannot be carried in. She must walk in on a leash. I told her my dog cannot move. She needs medical attention asap or she will die. Let my son carry her in. Daniella refused. She shut the door on us again, went and got a leash, put the leash on my dog, and said put her down and make her walk.My mind is just reeling now. I cannot believe what this person is saying. My son put the dog down, and my dog just sat there shaking and whining. Daniella proceeded to try to coax and then drag my dog by the leash through the door. it is our policy, she said. I am just stunned at what I am witnessing and by the absolute lack of compassion and lack of sense of urgency.That weekend, 2 people posted on the Nextdoor App about their dogs being rattlesnake bitten. One dog did not make it on the car ride to the vet in time, and Daniella is acting like we have all the time in the world.My (65lb) dog was not going anywhere of her own volition. I told my son to pick up the dog and asked Daniella to show us where the dog needs to go. I could not tolerate this abuse of my dog any longer. This was absolutely insane! This appeared to infuriate Daniella who was apparently bent on making this the most stressful horrible experience she could possibly manage.The abuse did not stop there though. After Dr. Kim examined my dog and presented the treatment plan, Daniella came in to get my signature authorizing treatment. I promptly signed everything to get things going, and Daniella proceeded with more punishment. We have to pay for the high end of costs on the treatment plan before they get started, as a deposit. Not the low end. She looked me straight in the eye and lied, that is the way it has always been done. We have been here 4 other times, and that was not the case. My dog needs treatment stat, so I paid it. Oh but that isnt enough for Daniella. She finishes the whole thing off with, Oh and if your dog doesnt make it, your deposit is nonrefundable and walks out the door. I cant believe how malicious this person is. Her words and actions are absolutely stunning. I would not expect it to be refundable. A service is being rendered. In what world would it be refundable? I am desperate to save my dog, and she is on a power trip over the suffering of others. The staff & doctors promise to call you at specific intervals & dont. When they answer the phones, they never give out their names. I hope to God I never have to come here again.

The staff is so caring and compassionate! They truly do care about your pet! Animal urgent care is a great place to bring a distressed animal and receive quick and effective care.

They don’t even deserve one star. If you want to save your animal choose another emergency vet. I called on Saturday because my dog was very sick. Wondering if she had eaten something in the yard. The snobby girl on the phone told me it was a 5 hr wait in my car with my dog. I said can you take my dog in , I’ll wait in the car. Nope very uncaring, reply was sign In but warning you it’s a 5 hr wait. Dog stays with you in the car.My dog died in 3 hrs. Not even sure what took her and guess I won’t ever know. Why do you go to an emergency vet? They blame being busy on Covid? Really? Then quit being cheap and hire more help if you can’t keep up. Hire better people to answer the phones to be a little more caring. We are heartbroken. Just warning people to think twice on this place.

Not sure anyone there knew how to smile.The veterinarian had little social skills a bit abrasive and a hint of narcissism.I wouldn’t recommend. But obviously we have to go if necessary.

They gave us the absolute best experience in the worst kind of situation. Our cat suddenly became very ill and they had to keep him overnight. They let us call to check in on him and never made it feel like an inconvenience to them. We ended up having to put him to sleep, but they let us take him home to get lots of love from his family before we brought him back in the next day. They never rushed us on any of the hard decisions and everyone had so much compassion for us and our kitty. It’s obviously never the place you want to have to visit, but they will always be my first choice in emergency situations for any future animals.

Our sweet giant Mambo was a seizure baby. Four years until the pin was too much for him. We took our Mambo to this place and they were amazing with him and us. They were compassionate and caring with our dog and the family. Highly recommend! It made the pain a little better knowing the doctors and nurses cared.

I couldnt be more happy than I am with the quality of service that the Animal Urgent Care gave to our Titus! Titus is 13 weeks old and chews and trys to eat everything and anything. Our poor pup out of the blew started to cry and we had no idea why. We drove straight over to the Animal Urgent Care for them to look at him for us. We were aware that it was a first come first come basis so it could take some time. They were able to get Titus evaluated within 90 mins. Our poop pup had eaten some wire and it was stuck in his tummy and intestines and it was very painful for him. They provided pain medication to ease his pain and to allow them to xray his tummy. Titus spent the night and was returned to us the following morning feeling 100% better. Both the night staff and the day staff were amazing and took such great care of Titus for us. They didnt overcharge us and actually refund part of our deposit as they didnt need to use all of it - thank you Doctors and Staff of the Escondido Animal Urgent Care.

Absolutely horrible service. Had attitude and offered no solutions. How are you Urgent Care when you have no sense of urgency? The receptionist said they were at capacity and that I couldn’t take in my dog. I would give no stars but that’s not an option. If you have an emergency I would suggest a different hospital/urgent care.

My 4weeks old puppy experienced milk aspiration over night, so I took him to nearest ED but their x-ray machine did not work. The ED vet told me to go to this animal UC. Yes, due to amid COVID pandemic, the staff told me to complete the intake form (I was informed that the ED vet had called and notified this facility regarding our arrival in advance though) and then waited another 15mins.The staff took my puppy to see the vet (female vet) who told me that my puppy had severe dehydration and fever, they would do x-ray, blood work etc (but never mentioned about iv fluid).10mins later I called the vet office to make sure they checked his blood sugar (my 4weeks old puppy had not been eating for a while due to sickness, so hypoglycemia was another concern on top of dehydration) and started iv fluid. One of the staff (nurse?) immediately told me that I was rude to ask the questions (they did not start anything yet...she was more concerned about my payment). I asked her to get the vet for my further questions. The vet was also cold and insensitive to my concerns. She even admitted not to discuss iv fluid so she was rather upset about my questions and then again she told me that I was rude and my poor puppy was brought back to me without further treatment.I had to find another urgent care in Oceanside and drove for 40mins....as soon as I got there, one of the staff took my puppy inside the facility and their vet called me that my puppy was not responsive....I begged her to save his life. The vet told me that they had already started STANDARD CARE (iv fluid, blood work...) without asking for payment. He was eventually transferred to animal hospital for admission....Now, my puppy is 6month old. He is strong, healthy, playful and happy.I just would like to share my horrible experience at this urgent care with you.Yes, it is convenient they are open 24/7, but if your dog/cat is very sick, this is not the place to go. This is not urgent care center, but convenient care center.

So bummed I didnt know about them last time my dog had an emergency. They didnt break the bank and although my dog was anxious going in, he came out happy. I also appreciate that they came out to speak with me before the appointment to gain more info, rather than the short description on the paperwork.Thank you.

Excellent care, competentcy from Dr D Angelo and staff. Past nine or clock at night my lost cat was found with what I thought was a broken leg however it turned out to be a dislocated hip. Dr Dangelo and staff Took immediate ownership of the situation performed labs x-rays and IV and bandaged a wounded foot. The compassion empathy and care that my small cat received was outstanding.I am so grateful for the empathy and compassion and highest levels of competency that my cat received.Our second trip in a week for another kitty that refused to eat this time. Dr. Jean Kim empathetically compassionately and with supreme competence provided extraordinary care sending us home with three prescriptions. To my delight and amazement this morning the sick kitty was sitting on my pillow glaring at me because she was hungry.This urgent care hospital is comprised of extraordinary doctors and technicians that provide compassionate competent care to our fur babies. Just cannot express our deep appreciation for their dedication and sacrifice to make my fur babies feel better.

This vet office was nothing but good to me and my dog Daisy girl. They were extremely helpful in the middle of my crisis. They calmed me down and offered me water and coffee. I cant say enough how they made me comfortable and my sweet girl. They also helped me with my financial situation. And gave us many options until we found one that worked for us. Hi highly recommend this urgent care. Thank you guys!

Great experience! They took excellent care of my dog and answered all of my questions. Appointments were easy to schedule and staff was friendly

Had a really good experience with this animal hospital. My dog had a foxtail in his eye that we tried to remove but couldnt see if we got it out entirely. He didnt seem too bothered by it but we decided to err on the side of caution and take him in. From our first phone call, the team at AUC provided accurate time quotes which means a lot to me. We showed up and they were able to take him back on the shorter end of that time estimate. They had to sedate him, which I expected and we agreed to the cost. Turns out, the foxtail mustve worked its way out because they didnt see any remnants or irritation. They ended up refunding us part of our invoice because they didnt find anything, which was a nice honest move. In times like this, we couldve easily been taken advantage of, but the staff at AUC had the integrity and honesty to speak truthfully about our pets situation.I hope theres not a reason to have to come back here, but if something did arise, I feel like my pet is in good hands here.

They say they are 24 hours, but took my dog there at 630 am and was turned away, due to no Vet being there. They need to update there website so people don’t drive 40 minutes to take their animals only to be turned away.

Ive been here three times once for a cat someone ran over. And it eye was hang out scared me but took it there and they said we will check for chip and took over my nightmare with no problem. Two other times like today to euthanize my very loved Dog and even in this pandemic made it as nice as possible. Very compassionate and caring . That was just what I needed on such a tough day Thank you.

So glad I found this place. After waiting 3 hours at another er hospital I decided to come here. Despite them being super busy they were able to see my dog quickly and even kept him there at no additional cost until I was able to come get him in the morning. Their prices were super reasonable and the staff was extremely polite. Wish I found them sooner.

If we could rate it zero or negative stars, we would.We came to them in a time of need to help our dog survive pneumonia, which we later found out was actually distemper. The hospital kept our dog over night only giving him antibiotics and water to keep him hydrated and charged us over 1000 dollars. We took him home that next day, and looking at the medication given to us that night they had the completely wrong clients medication both from two completely different dogs. However, being the closest animal hospital to us and still taking us over 30 minutes to get to, we took him back in 2 days when he only got worse developing tremors and neurological symptoms, they told us the best solution was to immediately euthanize him. They didn’t want to help him survive at all, all they cared about was getting their money. When we told them to do everything they could to save him, they responded once again with the only option being euthanasia. When we went back to visit our puppy, they offered a medication to reduce his brains swelling, why they didn’t just call us for permission when they knew it was an option is beyond me. They told us they could only keep him for two nights and on the second night called us saying that he was in cardiac arrest and that they needed permission from us to stop and let him die. No compassion was shown, and when we went to pick up our dog, they handed him to us in a trash bag, threw it on the ground and wouldn’t let us have him until our bill was paid.. once again over a thousand dollars.

Wow. what a world of a difference it makes when you go to a vet that communicates well, and clearly cares about your pet. going to the ER is always a stressful situation and i’ve gone to other ER’s and all they want is your money and love to use to fear to up sell you. Dr. Kim has been absolutely lovely the past two times i’ve been to this ER. you can also tell that she doesn’t want you to spend an arm and a leg by suggesting the most cost effective way to care for your pet. i wish this ER was my everyday vet. love their compassion for animals and their professionalism.

I am so thankful for animal urgent care. My dog visited their facility earlier this week and I was so impressed, especially how they were handling everything with covid. Communication with the staff was so easy and the girls were so compassionate and friendly. I was definitely a mess and the Doctor on staff was super nice and spoke in a way I could understand. I would highly recommend animal urgent care, my pup is back to normal and happy as can be.

I brought my elderly poodle on a Friday night for a cough. They were very nice on the phone and understanding of my anxiety of having my fur baby not feeling well. The Dr. came out to the car due to COVID but was very kind and I could tell she genuinely cared for my little buddy. Rather quickly they looked him over and called me to go over everything. They were very informative and gave good advice for going forward with his treatment. Definitely would go back if either one of my dogs has an issue. It’s nice to have a place that can available 24/7.

I had to take my kitten here on labor day. She was off balance and not acting like her usual bouncy self. With Covid restrictions, you pull into a parking spot, fill out an intake form, call inside, and wait. Then, the staff will come out, verify your info, and have you wait until they can take your pet inside. Considering they were short staffed for the holiday, everything went pretty quickly. It turned out my kitten had a fever. So she was given fluids, anti nausea medicine, and antibiotics to take at home. The pricing was very reasonable. Shes already feeling much better thanks to the care she received.

So thankful that I was able to find this place after I tried getting my dog seen by 2 other emergency hospitals this weekend only to be turned away because it was not an emergency. My dog was in a lot of pain and the staff here took my concerns very seriously and was able to get my dog seen right away despite a lot of other clients waiting in the parking lot. Dr. DiLorenzo was very informative and figured out what was wrong without having to do a bunch of expensive tests. My dog is feeling so much better and I could not be more appreciative. Only wish I found them sooner.

I rushed my kitten to urgent care because she was stumbling and vomiting I knew this was the best option. Not only did they not try and save her until they had a deposit, once in there I was told nothing but she’s in “critical condition we don’t now what’s wrong.” So many credentials and degrees in a single room for simply sticking needles and issuing a breathing pump and a “uh she’s too small to tell what’s wrong.” I gave permission to put her to rest if she fell under cardiac arrest, IF AND ONLY IF she did. The second they heard “euthanize is approved” they stopped all they were doing to help and simply went for the shot.I was baffled, what happened to doing the most that you can until you simply cannot. I thought this team of medical professional would do all they can until her little body is simply unable to live. No, definitely not. Since it was assumed she was going to die they just made it quicker, but the slightest chance of survival and not giving up the second they got approval to help her go could have saved her.I strongly advise taking your pet to any other place that cares for the animal in need not the supply or time they are taking up. They are worth everything even if it hurts your wallet, if she would have not been able to push through I would be at ease with her passing BUT because she had no help to push through and was simply helped to die I am infuriated. Please remember why you went to school for animal care in the first place. It’s more than your paycheck, it’s families who love animals as much as yours; and trust their lives with you to do the right thing no matter if they can afford to do so or not or if they are taking up your time. No pitty response is needed just do better.

I called in a panic tonight over what we thought was internal bleeding from a surgery on Friday. (yes we may have over reacted) this location was the only 24 hour to take our call, then even calmed my wife down and helped her with questions and concerns on about our dog. We have never even been to this office, we are not a returning client and they still took the time to help us. I may not have been a paying client tonight but they have gained a entire family with animals. Thank you for your time and generosity tonight. I would and will highly recommend.

If I can give this place zero stars, I would. We showed up with my sick dog suffering from his intestines they automatically started charging me started throwing numbers over thousands of dollars added up to almost $4000 for them to tell me that they didnt have the proper equipment to take care of my dog I paid $470 and got a refund of $140 for them to put a catheter on him Do not bring your pets hereIm no professional but it seems like this place is more interested in the money then helping our animals

This animal urgent care is AMAZING. All of the staff were super friendly and professional when it came to COVID-19 procedures. Communication felt like a breeze as the front desk receptionist (I think her name was Haile) was extremely nice and beyond helpful when I called to get help for my sickly pup. You can tell that everyone here is super compassionate and want the best for you and your pet. Nevertheless I am so glad I came here and will definitely be coming back whenever need be. Thank you guys so much for everything!

Bless the women at this animal hospital. I was so scared for my dog who had a fox tail embedded in his foot and they helped both of us thoroughly and with care. All communication with their staff was helpful, patient, friendly, and calming. It didn’t cost me an arm and a leg either, in fact it came out to about half of what I was expecting to pay. They clearly communicated what could be done without pressuring me into spending a lot of money. They even gave him a complementary nail trim when he was under. They take patients based on urgency and necessity so even if you get there first, your pet may not be seen for a few hours which is totally understandable. It says a Lot when my dog was happy going in and coming out of the vet!! I’m so glad I found this place.

Took my cat in yesterday for an abscessed bite wound after calling 4 other veterinarians who said they were all booked and only taking life/death emergencies. The staff on the phone was super compassionate, and Dr. Kim was a saint for my cat and my nerves. Super professional/open communication, and very kind staff. We had to wait ~7 hours to get our cat back after being admitted (COVID has got things backed up), but they told me I was more than welcome to go home and theyd call me back when he was done and ready to be discharged. Cost was less than I had anticipated, which was a pleasant surprise. For Oceanside people like me, its a bit of a drive, but worth it for quality care.Animal Urgent Care is walk-in only and triaged based on urgency, so theres no need for an appointment.

A month ago our dog, who hadnt felt well for a week and had been to our general vet for tests, went downhill quickly. Our vet recommended Animal Urgent Care above other pet emergency hospitals. The doctor there was empathetic, knowledgeable and quick to act.Unfortunately we had to have our beloved little dog put to sleep. We appreciate how we were treated and how everything was handled in the process. The doctor didnt rush us but gave us time with our dog until we were ready to let her go. When the time comes that we eventually find another little dog friend we will be going to this pet emergency when needed.

Sarah was extremely un accommodating and very snobby. Trying to get a one hour window so I don’t have to wait 3 hours with a newborn in the parking lot

Wish their was a negative 👎 I took my Frenchie because he did not have a bowel movement for over 4 day’s I took my dog in on a Saturday morning around 11am we saw Dr Scott Dilorenzo he told me my dog was fine that he had a slight temperature without even examining my dog he didn’t touch him nor use a stethoscope to see if their was any bowel sounds nor blood work or X-rays were done NOT one test was even offered Dr Scott Dilorenzo told me my dog was fine he prescribed Prednisone sent us on our way with a bill of approximately $270 on the following Monday morning I took him to his regular vet at Rose Canyon Animal Hospital and after X-rays I had to leave him for the day for a Partial bowel Obstruction thank god no surgery was needed so after another $200 plus dollars only this time I got what I paid for to bad my dog had to be Miserable longer than needed

I brought my 5 month old puppy here after she fell off the couch and had hurt her leg and wouldnt put any weight on it. Although we called ahead 15 minutes and there was only 1 car ahead of us, we waited over 2 1/2 hours to even be seen and by the time they checked us out it had been almost 4 hours. When I would periodically call to check on how long it would be, they would repeat that they were taking emergencies first. How do you know that my dogs injuries are not an emergencyif you dont bother to look at her for hours? Also, after waiting for hours, they refused to let me use the restroom and claimed it was out of order. How do you work in a place that doesnt have a working bathroom? On a Sunday night at 11pm there is no where else to go! Turns out she broke her knee and will require surgery. She will go to her normal vet in the morning.

They take better care of my pet than my regular bmvet. Staff us awesome. Especially Alexis

I am an anesthesiologist so I appreciate patient care, attention and thoroughness. THis place is AMAZING!!!! The Doctors, The Staff, EVeryone super friendly and Helpful and you can feel their cheerfulness, knowledge and joy in helping you. We were first at another faciility in Carlsbad a VCA, lack of communication, VERY EXPENSIVE (more than 3X the cost) and I feel the care and attention was way better here in Escondido.. Our 3 1/2 lb puppy had parvo and if she was not taken here to the Animal Urgent Care in Escondido, I dont believe she would have survived. Doctors called me on every shift change to inform me of her progress, and I could call the nurses and staff night and day, where someone always answered and gave me an update. Prices are reasonable and Care is TERRIFIC. Without Question, I would take my pet here in a heartbeat if they need urgent care. Thank You is NOT ENOUGH for all the care, love, and attention you gave my pet, and she survived that horrible Parvo Virus, Thanks to YOU.

Such a supportive and helpful 24 hour vet line.I called for advice about my dog who recently had surgery and started acting a little different. They reassured me that she was likely fine and to just monitor her at home overnight. This was a huge relief and set our minds at ease immensely. I was also happy that they suggested following up with her regular vet if nothing else happens in the mean time. The staff clearly cared about my animal and my situation and I was relieved they didn’t try to make me come in as I’m sure it would have been expensive and likely unnecessary Thank you, thank you, thank you!

Had to go there at about 1:00 am with my 15 yo German Shepherd Tora, 15 years with this invincible dog then in November of 2019 she had a stroke and I fell to pieces in there parking lot. The staff helped me get her in the facility made her comfortable then calmed me down and helped me say goodbye they even lit a candle for her despite being busy and nursing a bite to the hand from a prior customer great staff. Thank you guys

Cannot say enough good things about this place. After my dog was attacked by a neighbors dog, we rushed him straight in and despite being super busy they took him straight into the back and began working on him. After several days in the hospital he is back home with me and should make a full recovery. Given the amount of treatments he required, the total bill was very reasonable and they have continued to keep in touch and check in to see how he is doing. Really appreciate everything you did for my boy.

Coming here has been the worst they did not treat my puppy good they had told me that they have gotten her to feel better but she came home even worse they had put her to sleep on drugs just so they get paid more they put a bunch of different medications on my poor 7months old pup they kept on adding and adding numbers to the bill I hope this place get shut down I do not recommend coming here if you love ur pets the staff even dragged my poor 7 month old puppy that was terrified to go inside and the staff then deicide to just grab here and take her inside.

Me and my cousin Had came here for her puppy with a very big surgery emergency and they did not do nothing to her they just drudged her up put her to sleep and just exam and told us that they had fix everything when me and my cousin saw they just relaxing at the front desk with my cousin pup on drugs.

The staff at this office were so kind, especially Dr. Kim. I brought my dog in to be treated for bite wounds and the staff was so compassionate. My dog is on the mend and I cannot recommend them enough!! If price is a concern, they were very reasonable, especially compared to most emergency vets. 10/10 would recommend, and a super big thank you to the entire staff.

Dr. DiLorenzo saved by dog, Bella from euthanasia. She had been treated for an intestinal infection, which cleared up, followed by a large tumor infection. We only had two options, as the tumor had stretched the skin so much that it had split open. Removing a 1.5 lb tumor on a 14+ year old dog is not usually advised. Given our options, we decided on the surgery. It went perfectly and Bella has made a full recovery, thanks to Dr. DiLoreno. Bella is enjoying the park again, wagging her tail and rushing to greet all of her friends. We are amazed! Thank you so much, Dr. DiLorenzo for your wonderful skill and care.

Horrible experience- I was referred by my as dog’s injuries were serious. The tech who came out was extremely rude, without really assessing my dog made the comment that i may have to go to a spinal specialist. I said fine but i’d like a vet to verify that before i we made that determination. The vet tech became really abrasive and left. When she came back she said “as its been over 24 hrs since the accident...” i corrected her and said “no the injury occurred less than 12 hours ago” . The tech again became defensive and said i needed to let her finish. I explained i just wanted them to have the correct info- she called me rude and said she would not deal with me. My poor dog sitting and suffering in the back seat in pain and this woman couldn’t get past her ego and help. This was one of the worst feelings- to seek help for a suffering pet and be treated and dismissed with out any concern. To be called “rude” for simply correcting critical information.Horrible horrible horrible un empathetic treatment. I would never trust a person like that to care for my pet.

I brought my dog in thought she had something in her foot and was in lots of pain they checked her paw out turns she got bit by a red ant and wasn’t charged anything.

Our Kitty, Tiger, s very sick with IMHA.The staff here diagnosed him, which is very difficult. We did not qualify for Care Credit. They offered us an alternative payment plan. They are extremely kind, professional, and knowledgeable!The staff went out of their way to care for our special sick baby.I am a Nurse and have extensive experience with animals.Animal Urgent Care in Escondido is the best place to bring your sick animal!

So we had to take a dog who has seizures here, she normally has 1-3 in a cluster about once a month. We have tried everything but cant find the right combination of meds yet. Well our dog started having her seizures only this time the cluster lasted all night, one after another after another. In the early morning hours we took her here, I was ready to have to make the dreaded decision my fiance was not however. So we entrusted our her to animal urgent care where she ended up staying the night. The vet informed us that they gave her a cluster buster IV and she still had a couple more seizures. They also gave her a medication that really helps most dogs with epilepsy called phenobarbital (which we tried giving her for a year and it was the worst year of our lives, not only did it not work it had opposite side effects than most dogs. She would pace and cry all night, as well as be STARVING all the time.) well that didnt work,and she guess what? She whined and cried all night, the vets thought quite literally she has fried some brain cells with all the seizures she had. So the next morning we went to visit our abbey girl and boy was she out of it between all the meds and seizures she could barely walk, but they allowed us to take her outside. We brought her some of her favorite treats and she wolfed them down, she was also trying to smell everything outside which us her, so we knew she was still there somewhat. We decided to take her home so she could smell her sister and other familiarities, the vet prescribed a few medications some follow up instructions and as well as recommendations and we went to pay. They were only $20 over their very very fair/affordable original estimate. Well now she is doing better than she had been in a long time and she still has what little brain cells she had (shes not the brightest dog, but we love her) thanks to animal urgent cares knowledge and care. Yhanks guys, God forbid we need to but we know where to go the next time we need emergency vet services.

We brought our beloved Chihuahua princess dog to Animal Urgent Care for treatment. The entire staff from entry to Veterinarian were courteous and very competent! We will return to Animal Urgent Care anytime we have the need and we recommend the business as excellent!!!

We brought our dog in around 4:30 a.m. this morning, as he was experiencing severe and violent sneezing fits. We were greeted promptly at the door by friendly, caring staff. They assessed the situation quickly and took action. The problem was resolved and our boy is at home resting. Dr. Kim and the entire staff was excellent. I cant recommend Animal Urgent Care strongly enough. Thank you so much for taking such good care of all of us. I appreciate it!

Highly disappointed due to poor communication. After wait time was initially established, there was no notification wait time had increased to an additional 4 hours. I would not have found out had I not called to inquire on an eta.

Very happy with their service. Today, everything just started falling apart. Had to get my Corgi/Shepherd re-stapled at a different place because they were falling out and rotating into his cut. He was in the living room with his cone and I somehow realized his staples werent there anymore. I called Animal Urgent Care and they were so kind and thoughtful. Walk-ins are welcome and they treat every person and animal with such respect. I was extremely happy when they were able to take the staples out and fix him in less than 30 minutes. I was super happy when I saw the bill. I highly recommend them day or night. Very happy to know that my little Thor isnt having any staple pain.

The staff has gone above and beyond my expectations on many visits. They have always treated us with compassion and are very thorough in their work, even having another vet on the next shift check the previous ones work. They are affordable as well.

Very positve. The Vet very knowledgeable and reassuring. thankfully it was nothing serious. im so glad we went it. The appointment and medication was less than I expected to pay givin it was Urgent care. Thank you!!!

RIP my little Taquito, they dont know how to take care a little Chihuahua... I took my little dog around 11pm and next day he passed away... Too bad this place 😞😞😞

Great

These people pulled through for me when I needed syringes at 8:30pm to feed 2 day old kittens and NOWHERE ELSE HAD THEM because commercial pet stores have hardly anything catering to neonatal kittens. They were there for my emergency and it didnt cost a thing. Keep up the good work!

We recently brought our puppy into Animal Urgent Care for the first time when we had an emergency. We called Animal Urgent Care and were able to get in right away. The staff treated us and our pup with such compassion and it is greatly appreciated.

The staff was to good to our dog Piper and the vet who did his surgery was great. I really liked the vet who I saw the next day, as she was very friendly and explained things and had a few good suggestions. I do like the service I receive there.

Dr. Moscony was absolutely wonderful in examining Bradley and clearly explaining to us what he felt was going on. We left with a good understanding of his recommendations and next steps. He also had a very gentle touch with Bradley. The two technicians/office staff were also excellent and extremely efficient getting us checked in, into an exam room, and checked out. We can clearly see why our primary veterinarian recommends your clinic for emergencies, and we will be back should another emergency arise with Bradley,

Those of us who love our dogs are never happy to be in a situation where it is necessary to bring our dogs to a place where they need medical care, urgently.. The staff at this facility are aware of your anxiety and panic, and they know how to handle you and your pet. This is a class operation. It is modern, clean, and the doctors and the staff are professionals.I have had to take two of my dogs there on two separate occasions. One was for 14 years old dog who had reached the end of his life. I don’t have to tell anyone how tragic this situation is. He had to be hospitalized, and they did everything they could do, to save his life. While he was there, I received a call from the doctors twice a day, keeping me well informed. I was most impressed with the genuine compassion they extended. I was fully confident in their skills an knowledge.They are open 24/7. I have never had to wait for even one minute before my dogs were seen and evaluated.. I cannot imagine how they could improve, because everything about The Animal Urgent Care is perfect.They are not inexpensive, but they are competitive. But, I have always felt that it was worth every penny . You could go elsewhere and it would cost the same or even more, but the care would probably not be as high quality as it is at this hospital.I only write reviews for those businesses which provide the very best services and excel at what they do. Needless to say, I write very few reviews. When I was asked to leave a review by The Animal Urgent Care, I did not hesitate to do so. If you have a pet in a situation where they need medical care urgently, it is reassuring to know that there is a place where you can take pet and be confident that they will receive the best care available , delivered in a kind and compassionate manner.To the entire staff at Animal Urgent Care, please let me thank you for the services you provide.

Your staff was very concerned and courteous throughout my experience, from my phone call in to the minute I paid my bill and left. I will recommend your hospital for emergencies to anyone that needs great professional care. Thanks again for great service. I have 6 dogs and 1 cat and Im sure I will see you all again sometime in the future.

Thank You so much for the amazing care of my animal children and me...Everytime I have come here I am blown away by the exceptional service and care. It makes what is a usually avery hard time just a little easier..🐾🐾If your ever in need of emergency veterinarian services I highly recommend Amimal Urgent Care of Escondido..

Weve been here in the past with nothing but pleasant experiences. our dog broke its leg last year and this is where we brought her. they were great. today we brought our dog in for what we suspected kennel cough. For the record our dog was a rescue and has issues with other dogs. the vet today decided that todays visit should be about our dogs behavioral issues and not one word came out of her mouth without a condescending tone. actually suggested Prozac for our dog. a vet that cant handle sick and emotional dogs should reevaluate their occupation.I would like to suggest Prozac for the vet.not coming backnext time try some empathy.BTW : diagnosis kennel cough

Our 14 y.o. Eskimo started limping last night. We thought something was caught in one of his paws, but couldnt find anything. After sleeping all night in his cage, which we keep open in case he wants water, we awoke to find him unable/unwilling to stand up. He finally limped out and we could tell he was in pain. We got a recommendation from our Vet to use this clinic for an emergency and carried him to the car. They met us at our car and carried him in, put us in a private room and told us that he was being evaluated in the back. Shortly thereafter, we met Dr. Siebold and she did locate that his R. rear paw had a broken toe! We had imagined we were going to be told he needed hip surgery or worse! What a relief. The bill was less than my Vets exam cost and one fee for a non-steroidal medication. They could have done lots of tests and X-rays and did not. They are not for gauging anyone. I saw other animals that were treated with kindness and compassion, and the staff was professional and responsive.I would not hesitate to use these people in the future-true animal lovers and professional caregivers.

Our experiences with Animal Urgent Care have always been very friendly and professional. In the past, we have take our dog there a couple times. This time, our cat needed attention and the staff was wonderful. They not only took care of our cat, but made us feel better too! Thanks to all of you!

When my dog was bit by a coyote, I called Animal Urgent Care to find out what I needed to do to bring him in. I was in shock and kept calling over and over again. Each time I called, I got the same person who was very nice and reassuring that they were there to help me if I wanted to bring my dog into the office. We finally decided not to wait until our local vet opened and brought him in. They saved his life and were very kind and caring during the whole thing. I am very thankful.

Wish I could give no stars Brought in my sick dog ,no testing ,just consulting then out the door with a prescription. Prescription given made things worse!!!! Brought my dog to a real vet who cares and performed the proper testing to figure out what was wrong. My dog is feeling much better now. Thanks For The Wallet Flush! Thanks for Nothing!! Steer clear of this place.

This is the worst urgent care!! If ypu really really hate your pet this is the right place to kill them...

This place is amazing for your pet emergencies!!! They are so kind and caring and well priced!!! I’ve gone there a few times for my French bulldog and they are so awesome!!!

I have used your services many times and will continue to do so. Staff and doctors are extremely helpful, the location is more than convenient and my regular vet appreciates the immediate feedback and collaboration. Most importantly, my two Bernese are never hesitant to see all of you.

Sunday afternoon and my puppers got his dew claw caught on something and was bleeding 😒 Should I wait till Monday to see my vet or bite the bullet and take him to an emergency vet? I couldnt stand to see him hurt as he continued to lick at it, so off we went to Animal Urgent Care.. best decision ever! We were in and out, in no time.. and at no charge! They trimmed it off where it broke, bandaged it up and off we went. Thank you so, so much to a wonderful caring staff 😁

We brought our Maltese to Animal Urgent Care when she had progressive neurological disease. We were incredibly impressed with the vet who, over several months, went above and beyond all expectations to help us diagnose and treat her disease as best we could. It is an excellent establishment and I recommend them to everyone for emergent or difficult pet medical problems.

The staff was nice and they seemed to be intelligent. However after a less than 5 minute assessment i was given a quote from between 550$ to 750$ to start. That would not have included any medication, fluids, or anything else which might have come up. I declined the service and took my dog home and he is back to normal.

Its hard to even give a 1 star review, when the doctors missed diagnosed a black widow spider bite for a snake bite, even when the doctors said there was no visible evidence of a snake bite. This was in early October, 2017. They should know, snakes are not active that time of year. They continued to treat our dachshund for a rattlesnake bite, even when we called to inform them, when we found a nest of black widows where our dog was last seen . This urgent care facility will never see us again. I would not trust them to ever treat any of my pets, again, NEVER.9 hours later after bringing our beloved pup in, she died at 3:15am the next morning.

Animal Urgent Care has taken such great care of my pets throughout the years. They are always there when weve had an emergency. They treat you with respect and are very very helpful. The whole staff is friendly and caring.

I have been bringing my fur kids to Dr. Seibold since she was in the little house across the street. In the 20 years or so I have been coming to her hospital, I always realize how grateful and lucky, blessed actually that we are to have her in Escondido of all places and that I know when I come running in with one of my babies that they are going to get the best possible care, no matter what the circumstances. This last experience with Frost was no exception. Every doctor was kind and patient and explained what was happening to her in a way that I could understand. I felt that Frosty was in very, very good hands. The techs, I cant say enough good things about them. While all of my emergency visits havent been success stories, I know in my heart that I gave my kids their very best chance when I brought them to you. Thank you all for everything youve done for my family all of these years.

Our 8 year old lab was not himself , we took him to Animal Care on a Saturday evening .He was immediately looked at given an initial assesment of critical The staff went into action along with Dr DiLorenzo . As we waited we were given updates on a regular basis . Dr DiLorenzo spent alot of time showing us x rays and explaining in detail all the findings from the various blood work , X rays & ultra sounds given to try to save Teddys life . He was kept over night to undergo further tests and we were called with the results . Unfortuneatly Teddy passed @ 6 am on Sunday morning from a hemangiosarcoma ( burst tumor on his heart ) .I cant say enough about the care & compassion provided to Teddy , my wife and I during this difficult time . I would highly recommend Animal Urgent Care to anyone needing care for their pet .

I Highly Recommend! I took my beagle in with a few horrible bite wounds. When surgery was recommended I started crying because I just couldnt afford it but, the staff there was really comforting. They still wanted to make sure my dog would be alright so they showed me how to clean her wounds and how to make sure she was comfortable as she started to heal. They told me what I needed to look out for in terms of infections AND if that wasnt enough, they called me a week later just to see how my puppy was doing. Great people.

Friendly staff. Great service. Good follow up. Always ready to answer a question.Thanks

Our little Shih Tzu Mia suddenly collapsed while walking in Kit Carson Park late on July 3. The crew at Animal Urgent Care immediately diagnosed anaphylactic shock from a bee sting on her paw. They treated her quickly and were caring and compassionate. Dr DiLorenzo clearly explained all treatment options and risks. Since Mia was recovering nicely we took her home and she quickly returned to normal. Technician Tiffany was especially helpful and caring. The Dr called after a few days to check on Mia’s progress. Well done!

The staff and vets at Animal Urgent Care did not only provide quality urgent care for our dog this summer, but did so with caring sensitivity in dealing with our stressed family members as we faced the difficult decisions before us regarding Lucky. They displayed competence, patience, humanity; neither sugar coated the situation nor were pushy about any treatments. Dr. Seibold was very helpful in discovering what the problem was and explaining what our options were. Lucky is doing *very* well now after being treated and cared for at Animal Urgent Care and given a long term prescription for his diagnosis. We feel very lucky ourselves to have more time with him. While somewhat high for our personal budget, quality medical care for uninsured pets with serious medical needs is never going to be cheap and it is totally worth it to have more (now healthy) time with our beloved companion! Thank you again so much!

From the moment I walked through the door the staff was extremely attentive and willing to help. It immediately put my mind at ease. I was a mess worrying about my cat and the staff saw that and were very empathetic and professional.

They have always treated my dog so well. They make her as comfortable as can be during her visit. I am so thankful for the staff and facility. Everyone is number one.

I was very impressed with the software they used. My cat had surgery a year and a half ago. When there was an area in his stomach that was questionable, I was able to view previous x-rays immediately to see if there had been any changes.

The Veterinarians and Staff are incredible! Both of my dogs suffered gastro-intestinal issues after hours when my regular vet wasnt open. Dr. DiLorenzo assessed the situation and presented my options in a concise manner. One of our dogs had to stay the night to receive fluid through an IV while the other one came home to recover. The bill was reasonable (no excessive charges or tests) while still keeping the health of the dogs as foremost in our options. Two weeks after our visit, both dogs are back to normal. I hope we dont have another emergency but, if we do, I will definitely go to this facility.

I brought in a very sick puppy my mom bought and tried to rescue. We had her dewormed a few day before and for some reason the pup did not react so well. When we got her to the animal urgent care the puppy was clearly not going to make it. So we went ahead and came inside and so the nurses told us there was going to be a fee to see her and a fee for treatment after that. Well, me not being a vet or anything knew that the chances were very slim for her survival. But they went ahead and did their tests on a dying puppy and billed us for an amount of about $150 and they wanted to keep her over night for an addition fee of course. well we took her back and within 10 minutes of leaving the place the pup became deceased. The people there were very nice but a the same time deceiving us playing it like the pup had a chance. MY problem with this place is that they cannot keep it real. Instead of telling me:sir your does pup does not look very good and the chances of survival are nil, but if you would like to treat her it is up to you nothing like that was said but that we had to treat her if not she would die. OBVIOUSLY SHE WAS NOT GOING TO SURVIVE.

The Dr. took her time with my dog. I felt she was very honest and was not trying to just rack up a large bill. She also gave a follow up to make sure everything was going as planned.

They have been there through every little emergency weve had. I highly recommend Animal Urgent Care to anyone in te area. Excellent pet care!

Arrived there on a Wednesday, was greeted by a nurse who adored my dog, she asked me why I brought in my dog and it was because he was vomiting with blood and would be in heavy pain. Then was put in a room for an hour waiting for the doctor and finally she arrived. But I saw her reaction when she saw my dog with full hate. To my perspective she did not even want to show up to work and very rude and didnt want to even touch my dog to see if he showed any physical symptoms. And she left as quick as she could. And there I was another hour and a half, in till i decided to leave and the nurse told me to wait another 30 mins but I said no you people take forever and then thats when she said oh silly me your dogs medicine is right here sorry and the total came out to be a couple hundred dollars.!!!!!! Worst vet hospital I have ever been to.

Dr. Seibold is extremely professional. She has treated our dogs and cat when they have had something happen at night or on weekends (or like today - New Years day). I would recommend her clinic for any animal emergencies.

The staff was very helpful and they took care of my cat and saved his life. They even made a follow-up call to check and see that she was recovering well. Thank you! I would gladly recommend this place to anyone.

Vets here are very helpful and informative.

I am so thankful for the doctor treating my dog Fiona! She had been getting infections for months in her leg and now its completely healed and her fur has grown back.

While outwardly seemingly competent, this place is more concerned about making money than your pets health.I believe they misdiagnosed my dogs illness and the medication they prescribed made her sicker. $3,000 later, they told me (with a cold stare) she had to be put down. 10 days earlier she was a happy, healthy, active dog.In another case, they told me theyd do a recheck for free, but were too busy to see me. When I was able to go in, they wanted to charge me after all.While Im sure this is not everybodys experience, be prepared to pay big $.

Dr. Karen saved our cat, Nels, toe after our primary vet recommended amputation. I was a fan the minute she explained what we could do and how she felt those efforts would provide our desired outcome. I would never consider taking a pet elsewhere. I always feel confident with the exam and medical plan to get Nel back “on her feet”! Thank you all for everything youve done for my family all of these years.

Your facility is by far the best one Ive been to. Great doctors and great staff! Thank you!

The staff and Doctors are wonderful, they take time with you and your pet. I trust them and they give you options!! Outstanding!!!

We brought Koko late last night and thought that it was closed but knocked on the door and surprisingly the staff opened the door and treated Koko right away! I am forever grateful for the care and highly recommend their facility!

Ive read the other reviews and I completely concur with the naysayers. I found no empathy or compassion and only greed and condescension from the Vet as well as her male nurse. And the Dr. Claims that they are willing to entertain alternate financial options is a bold face lie.Last Friday my girlfriend called me when her dog, Viper, was bitten by a rattlesnake. I drove from Vista to Valley Center then back to Escondido after calling first. We arrived about 3.m. Our relief at finding a 24hour Animal Hospital was quickly overtaken by the cold and rude greeting. We were offered no assistance at getting the dog into the office from the car despite our request for help. Immediately the dog was whisked away into a room & I assumed that the vet was assessing the injuries. Not the case. They were waiting for financials and gave an estimate of $3000 which they required in full to treat Viper. My friend is married to a prominent SanPasqual tribe member and could easily afford the fee but had forgotten her purse in the commotion. The office suggested she apply via phone for line of credit, which she attempted but was denied without pertinent information she didnt have memorized and without her husband physically in the office for approval. She offered payments and $1000 (that we would have to drive back to Valley Center to get & come back) but that was unacceptable. Their only concern was money. When it was obvious there was no medical aid coming we decided to leave. Only Viper was held ransom for the $150 exam fee. Not only would they not release the dog to us, they put him in a metal kennel cage until we came back with cash. Rattlesnake anti-venom used to come in first aid kits a few years back and now it costs over $600? Here it does. I had to get back to my family that morning but my friend made it back, paid the exam fee and took Viper home where he succumbed to his injuries within hours. Money is all this vet cares about. Its a terrible feeling to encounter but I suppose my expectation of a vet actually caring about animals is unrealistic. At this hospital it is not the love of animals that drives them its just the exorbitant charges they demand you pay up front before they will treat your pet. Cold and rude. Beyond condescending-cold hearted. Zero stars.

The well being of your animal comes SECOND to a profit at this business. Money comes first. Im not saying that its wrong, but those are the facts. My dog was is in early labor. She was not distressed at all. The few contractions she did have just stopped, so I decided to take her in to be safe. Vet attempted to get me to approve a Cesarian procedure without administering Oxytocin or Calsorb first. I asked her to try Oxytocin and Calsorb. She left for 2 hours, came back and told me she administered the maximum amount and that if we wait to do a Cesarian any longer, I could lose most of the litter BUUUT they couldnt begin until they received the entirety of the estimate up front ($2000). I had trouble producing that much bread on short notice, but we did it. Everyone was born happy and healthy. They even gave me back $60 because the actual total was less than the estimate. Her recovery, and the pups health and development went very well.