My husband and I were recently looking to sell our current lease and switch to a new one. We were interested in the Corolla and went to Toyota Carlsbad to check them out. After pricing in Carlsbad we were not happy with the numbers, selection or the customer service.So, we started to look online at other dealerships including Toyota of Escondido. After pricing online, we received an email and text from Shawn Skinner asking what we were looking for. After a back and forth via text, Shawn assured us that he would be able to make our price range work and show us all of our options.He did just that! Shawn was knowledgeable, attentive, honest, and not pushy in the least. It really seemed like he had our best interest at heart and wanted us to leave happy with our choice. He matched our desired sell price on our lease and we left with a better car than we expected at a price comfortably within our range.My husband and I agreed that car shopping with Shawn was our best and most efficient car shopping experience to date.Thanks Shawn for making the process so easy for us!

Got a car less than 2 weeks ago and already having to come in with car trouble. Seems like they are changing the battery since its already due for a replacement BUT my thought is why didnt they do that even before they would sell it since its already due for a replacement 🤔. Customer service is great! Ignacio has been very helpful, very prompt and professional just sucks to be here within a couple weeks of buying. Only reason why I changed my 1 star for 2 is because of Ignacio. BUT NO ONE should have to come for service just weeks after buying. Its a no star for me

My service representative was incredibly helpful and maintained great communication throughout the process. The work was thorough and done in as timely a fashion as possible and my very dirty car came back wonderfully clean!

Being stressed about needing a new second car asap for our family was rough. Toyota made the process completely stress free. They had the vehicle I pictured with all the features I was looking for on hold ready to check out. Easiest car buying experience for sure! Everyone was so kind and made sure my littles were comfortable throughout the whole process. Thank you Toyota!

The service department is good and always completes the repairs or maintenance as requested. However, the service advisor asked if I would like my vehicle washed and I replied that I would. It didn’t get washed and after waiting for over three hours for my repairs to get completed, I didn’t have time to hang around to get it washed. This is the second time this has happened! If they don’t intend to wash a vehicle, why do they ask? Minor issue but irritating.

John sucking was very helpful his customer service is the best!ThanksJohnGod blessed you!Everyone I met at Toyota dealer are very friendly.Everyone I met are very friendly.

Extremely disappointed!! Do not buy your new 2021 car at this dealership! The Sales staff would not honor their written offer, Breach of Contract n False Representation. As a 24yr USAF vet, I placed $500 to reserve the car, but after 5 months of waiting, they renaged.My wife and I were totally offended by their lack of integrity and professionalism.

Toyota of Escondido is amazing. Every time I come in for maintenance or anything they are always highly accommodating and quick. Today when I arrived they had to have 15 plus cars there for appointments and warned me it could be a couple of hours before my car was ready but they said they would try their best to get me out as quickly as possible seeing as I had my two month old with me. I was pleasantly surprised when my car was ready in a little over an hour. Even with how busy they were every single person was friendly and smiling it truly made my day.

6 hours for an oil change and they didnt wash my truck lost my keys this dealership is a mess 🙃

I didn’t have a great experience this morning. When I arrived and spoke to the first technician, I told him I was here for an oil change and the basic inspection. He understood and returned with my paperwork, I asked if I still had any free oil changes left and he replied with “yes that’s what we’re using today”. He also asked if I wanted a complimentary car wash, which of course I agreed to.While waiting I received a call that a tire rotation wasn’t necessary because my drive tires already had the most tread on them, which was fine and I was told it would be ready shortly.After another hour, (2 hour total wait) I went to pick up my car… unwashed. And upon reviewing the paperwork, only received the multi point inspection. I brought this up with my service writer who explained that the RAV4 only gets oil changed every 10,000 miles and that every 5,000 it gets a tire rotation. This was not mentioned to me at the beginning, plus I received no answer as to why I didn’t not get a wash.Oh and of course they tried to price gouge me on a cabin air filter replacement. $70. Stating it was very dirty. Well a quick trip down to Autozone and $40 later I now have a washable/reusable cabin air filter. Which by the way, the old one wasn’t even that dirty to begin with.

Although there was a long line of cars waiting to check in for service when I arrived for my 9 am appointment, once I was checked in and the car was taken into the service area things went smoothly. My car was done sooner than they originally indicated and they give you free Lyft rides back and forth. Overall it was a pleasant experience.

“You don’t get a second chance for a first impression”. That old saying held true due to Mozie, assistant service manager, my initial contact with the dealership. Family traveling U.S. for two months. Of course, car issues 2 days before driving back to East Coast. Mozie and dealership were top notch. As the family spent the day at resort pool I assumed I would spend my time in the dealership lobby waiting for car. Not so. Mozie and staff set me up with complimentary shuttle to resort. Kept me in the loop on mechanical issues via text and had set me up for shuttle at the end of the day for car pick up. I’ve only used Toyota dealership for car service and I thought my Toyota FL dealer was good but Toyota Escondido was just as good. Good to have dealers assurance on car’s ability to make our trip home. Good job all.

Good afternoon- wanted to leave positive review for service center- Kyle Kezer Service Advisor #: 101138 He did an amazing job- he was kind, professional and courteous. I would recommend Escondido service center for all of your cars needs both used and new! Many Thanks Kyle!

Had a horrible experience trying to lease from this location. I’ve leased from Toyota before (another location) and had a way better experience. Dylan, the sales guy was great. Everything was going smoothly until managers got involved because of the rate and payment I was looking for.I understand that Toyota sales guys like to bring in managers to play good cop bad cop, but the manager, Gonzalo was just blatantly rude and disrespectful. If you’re a young woman looking to lease on your own, I urge you to go elsewhere. When I asked Gonzalo to repeat himself because I wanted to make sure I had the #s correct, he spoke so slowly as if I had a hearing problem.My credit score is also pretty decent and they had the audacity to try to “get me” with a loan I was a co-signer on. My brother missed one payment over a year ago which is the one and only remark on my credit report, and they tried to use that to try to get me to pay $377 a month on a lease with over 2k down for a Corolla with an MSRP of 23k…. Just wacky behavior honestly. And I was transparent about what kind of a deal I was looking for from the get go.Anyway, I ended up leasing from Honda Escondido and had a great experience with Alberto Padilla and his manager.

I got my toyota prius car service here. The staff was friendly and professional. I got my car checked and adjusted really quick. I was able to get my car back within 2-3 hrs. They dont force or try to sell you things tht your car doesnt need.

I loved my experience there, all staff super friendly and very professional during the entire process. They treat you like family there. Highly recommend

Andrew was very efficient and professional. Keep up the good work.

Always prompt and great service from John at Toyota Escondido. Kind, caring and considerate. He calls and provides me with updates on my car and is so calm through the entire service process.

Toyota of escondidoone of the best service.Javier Zazueta is one of the best.very happy with the service.

Benjamin, Chris and James made the process of buying my new truck easy and painless. If you are looking to buy I would ask for them by name. Thank you all again.

Was taken care by McKinley Steiner. His professionalism, expertise, knowledge sharing and personality hit it out of the park. We’ll be always taking our cars here for service. I have already recommended other clients at this location. Give McKinley a raise.

Andrew was very kind and helpful!! He went over and beyond by putting my car through the car wash after the safety recall was finished. I highly recommend asking for help from Andrew!

Staff was courteous, all the duties were performed in a diligent manner.Due to the fact that I was a long distance from home.They offer a complementary ride of 10 MI within the radius so you can go eat or shop or pastime while your car is getting done.I give Toyota of Escondido definitely five star ratingAnd if you have the pleasure of having Andrew as a representative of Toyota you are definitely luckyIf you must wait for your car there you have coffee and comfortable chairs to pass the time watching sports

Extremely Disappointed due to Breach of Contract.I received an offer from my request for Out the Door price to dealerships for 2021 Rav4XLE Hybrid. An offer came from Steve of Toyota in Escondido, for $32,348. I confirmed my request and sent acceptance, as well as, provided in-person $500 deposit and notice that ETA mid Jun. After numerous text, phone msg and email on status, by Jul, I decided to request Sales Manager for understanding with the lack of response and communication. When I called in early Aug, Steve finally talked to me and stated its due in early Sept. I texted on first week of Sept and was told 15-20Sept. With no call back from Steve, I texted him on 22Sept. Steve stated the car is in but we cannot honor our contract. He stated that the car is marked up $2500 plus we need to pay addl $1200 (?) for security system. When my wife and I arrived 5:30pm on 22Sept, I showed him a hard copy of his email and the receipt for my deposit. He said the dealership will not honor our contract. This is a Breach of Contract, which I told him was legally binding and grounds for further actions.My wife and I were deeply sadden by their lack of respect, integrity and profressionallism. I am a 24yr USAF Veteran and my wife and I are retired with limited income. We have had 7 Toyotas in the family. And we have never experienced such Greediness and Poor Customer relations before.We vow never to enter this dealership again nor buy another Toyota.

Good customer service. Was well taken care of, the car ended up being in for two weeks. Got a complimentary loaner car when it was taking longer than originally expected. Glad we had bought the extended warranty since we otherwise would have been 6 months past factory warranty and out thousands of dollars.

Very nice people the sales and finance department were great

Disappointing first Toyota Care service experience today with my new Toyota Venza. 3 stars for the tech who didnt rotate the tires and over filled the oil (which is stressed in the owners manual to NOT do with this engine).5 stars for my service advisor John who quickly and graciously corrected both issues for me. Even with the do over I was in and out fairly quickly.Thanks John!

Excellent and professional customer service from the team at Toyota of Escondido. I want to give a personal thank you to Arturo, in the service center department, for always treating my family as a part of his own. Arturo has gone above and beyond to make sure we are always taken care of. On behalf of the Meyer family we say THANK YOU!

Shawn and Juan helped me out a lot in my type of situation getting me a new truck.They gave me a great deal hassle free. It Took me less than an hour in and out to get my brand new Tacoma TRD Pro out the door.If you’re looking for a new Toyota I highly recommend talking Shawn Skinner. He’s super nice and super friendly. He Always have answers to all the questions I got.If I buy another vehicle I’m definitely going back to them.

On dropping off my 2021 4Runner TRD Pro today for its 10,000 mile service I complained about a transmission problem I’m been experiencing since I purchased it 9 months ago. I was told I’d have to prepay a $165 inspection fee for the mechanic to verify the problem. I have bought many new cars and never had such an experience. I can’t see myself purchasing another Toyota here or recommending this dealership to my friends or relatives. I deplore this way of doing business.

I arrived at 9:20 for a 9:30 appointment. The line extended to the freeway. Didnt get to an adviser until after 10pm. My first service here. Was frustrated but then Kyle made it all better. Great customer service!

All service people were very pleasant and easy to talk to but the time it to took to do the recall took almost 4 1/2 hours I was stuck there waiting in the lounge for my car as I was unaware it would take that long! Hard to rate when the service people were so nice but the service itself was not a good experience

Jandro Lopez was great! From start to finish he made the whole picking a new car so simple and friendly. Also He made sure we got a good deal and worked hard getting us approved and into our new Truck. The whole team at Toyota Escondido made us feel welcomed and in good hands. I will make sure my friends come here next time they decide to purchase a new or used car.

This was a difficult decision for me. Thanks to the Sales Staff at Toyota Escondido, especially Luis Mejia and Taz it was a lot easier. I am very happy with the deal I received and I have a great RAV4. Thanks.Larry Dustin.

They do what needs to be done promptly and efficiently and they make you feel like a welcomed guest. Im a contented customer

Today I had Jose as my advisor but this is my second time having Chris greet and assist me. Chris is a great asset to Toyota!! Kyle and Jose are my favorite advisors and Chris good job can’t wait to see what’s in store for you

Great service...always does it right!

Friendly and courteous staff. Safe environment. Good coffee! Work completed on time.

We had a recap on our RAV4 as well as an issue with the rear seat. Andrew was very helpful keeping us updated on progress of the repairs. We were very happy with our latest service and will continue to bring our RAV4 to Toyota of Escondido

First experience at Toyota Escondido was super positive. I will be driving a little out of the way from my house to continue servicing my vehicle here.

This location is WAY better than Kearney Mesa, and I still prefer over Poway location. The service appointment was quick to make, the receiving technician was super nice and informative, and my service was done around estimated time. They also provide free lyft service for 10 mile radius... bummer I live 14miles away but still my preferred Toyota service in all of SD

If youre shopping for a new car ask for Will Wundrach at Toyota Escondido. After several pitiful experiences shopping for a car at other dealerships we had our expectations turned upside down buying a 2022 Toyota Corolla SE from Will Wundrach. Hes a true gentleman and we ended up reaching a deal that made everyone happy. The finance manager who we did paperwork with straight forward, professional and did not waste any of our time. For that, we plan to do business with Toyota Escondido next time around too. What a suave bunch. You dont see that every day in the car business.

It took me a while to get checked in which was a bit annoying, however my service representative John S was absolutely fabulous. I had some time constraints and he got me in very quickly. And even though we discovered another issue beyond the regular service I had come in for, he rushed me through and got me out at my requesyed time. He went so far above and beyond!

McLinley was awesome. I was cranky and hungry the last thing I needed was a car problem. He found less expensive ways and told me what I needed. So nice, responsive and great customer service. Everyone super kind.

I was told everything looked great after a recall repair and regular maintenance. Everything was checked off to be 100%, perfect tread, and said psi 38 on paper, however my tire pressure warning sign came on when I left. First drive onto the freeway, my back right tire exploded. Less than 24 hrs of leaving service. My car has barely 17k miles on it and there was nothing in the road, nothing impaling my tire. This is the 3rd and final time having major issues with Escondido Toyota and I will not be returning. I have called the manager with no return call. The BAR has been notified.

Huge shout out to Andrew! Really cool guy, came in for my second service on my tacoma. And Andrew was very friendly and easy to work with. Truck got done a little quicker than expected as well! Thanks for all the help today!

Chris from internet sales was by far the best car salesmen we’ve ever worked with! He went above and beyond to accommodate my father and I during covid. Couldn’t recommend him and this dealership more!

I had a great experience purchasing a new truck here. They had the exact truck I was looking for and the whole experience from the test drive to finance was smooth and no pressure. Shout out to Mikey and Taz!

Very fast and good customer service. Came in and was told that it will take two hours to service my car but everything was done in 55 minutes.

Excellent experience the staff at this dealership makes nice experience. They are asset to your dealership. I give them high marks. Better than few dealers that I visited.

Always great service!!!I will continue to recommend Toyota of Escondido. Fast and very knowledgeable. Thank you Jose A.

Kyle was awesome- great advice and always honest with all repairs and suggestions for my 2019 Toyota FourRunner SR5Kyle Kezer Service Advisor #: 101138

Best experience ever buying a vehicle. Pedro Bernon was one of the best sales people I have ever dealt with. We were looking for a Tacoma with some specific features. Pedro found the truck we wanted, did not pressure us in any way, got us a small discount even in this sellers market, and spent quite a while training on the new features. If you want a Toyota - most reliable vehicles on the market - go to Toyota of Escondido and request Pedro Bernon.

I purchased a new Tacoma this afternoon. The experience was very simple, friendly and professional. My salesperson Alex was great. He was helpful, courteous and understands how to get a deal done quickly a with full transparency. He was able to show me the full features of my new truck, pair my phone and get me on my way with a promise to follow up in a few days. Vern was great in finance. Knowledgeable, efficient and offered but didn’t push the add one. If you are looking for a new Toyota you will be very happy with Toyota of Escondido.

Dealer isn’t transparent with vehicle pricing and marks up vehicles. I bought a new vehicle from them in 2019 and thought maybe the process would be as straight forward as it was last time. It wasn’t and I probably won’t be back to buy a car or have my wife’s 4Runner serviced.

Courteous and friendly but clearly focused on throughput. They had my truck for 2.5 days, did the service work but didn’t really try to fix the issue I needed done, and didn’t test their work.

Great customer service. Very helpful staff. Love the Lyft option within a 10-mile radius that Toyota covers, and you can just pay the difference if you live further.

Always efficient, caring and knowledgable. Love the Lyft drop off! Won’t go anywhere else! Thank you Toyota Escondito for all you do!

Very long wait to get checked in, but Service Advisor was excellent.

Horrible experience with the service department. I purchased prepaid maintenance for the vehicle after my two years complimentary service was up. When I tried to schedule my final prepaid oil change I was told my contract expired. Considering the service was paid for I thought this was strange and asked to speak with a manager to see about a “grace period”. The manager told me you only get three months grace period and I was at five months. I was told by her I need to call corporate to get the oil change approved. I called the supplied number and was told by corporate it’s up to the dealership. I asked to speak to her manager, was put on hold and advised they would call me back. The line disconnected as she was giving me an incident number and to date no call back from them.I e-mail customer service and was told I need to call Toyota financial. Toyota financial tells me they have nothing to do with service but gives me a couple numbers to try. Finally, I get ahold of the correct department who tells me it’s standard one year “grace” period. This was a four day process of calls and emails.I call Toyota of Escondido again and speak to Jose who was knowledgeable and knew these contracts come with a one year grace period.I get the oil change completed and am told my cabin filter needs to be replaced; I pass on their $70 service and opt to do it myself for $7. I get home and notice oil leaking from the bottom of my vehicle the next morning. I look in the engine bay and it looks like a quart of oil was just dumped down the side of my motor, wheel well and shocks. It looked like there was zero effort to clean anything and that they were looking at a different vehicle when pouring the oil. I replaced my cabin filter only to discover a rodent had made a nest out of it and there were feces on top of what was left of the filter. It’s absolutely mind boggling that someone would look at that and slide it back into place like it’s not a health hazard with out mentioning to the customer that there are rodent droppings being blown into your face when running the air.I call Jose back to have Toyota check and make sure the mechanics didn’t strip my drain plug. I took the vehicle back, they say everything is to torqued to spec and they power washed the oil off my motor. Jose was very knowledgeable, helpful and offered to have his guys clean the oil off my driveway; given the experience I was having I declined.Overall, when your paying dealer prices for service you expect a good experience not the lowest quality service you have ever experienced. The original service member could have asked someone more knowledgeable than herself and the manager should have been more knowledgeable about their products; or could have made a phone call for me versus sending me on a wild goose chase that lasted four days.

My favor Toyota place to buy a vehicle and get the service on. Nice, clean and very professional people

Happy to have done, alternator causes many bad situations, the actual/original alternator , went 205K MILES ,got confused with a new American battery 5 weeks ago, I guess I didnt get the ring the bell to know better... Mike

They were very nice to fit me in the same day after I forgot my earlier appointment, very nice Service person helped me. It was a very good experience.

Run as fast as you can. Don’t buy from Toyota of Escondido.If you purchased a car from May 27 - present and was told I’d you didn’t buy the extra agreements your rate will be higher, you can sue them for that.I will have the finance people lose there license.

Everyone is very honest and open. Very upbeat and SUPER HELPFUL! Buy from these guys/gals!

Oil change 3 hrs but regardless the circumstances we have to understand they are understaffed. The customer service was superb from the greeter when you arrive to the guy who verified your info Christian and the guy that returns your car Mck is all I recall of his last name 😬 but they were all very professional.Thank you

I’m a bit disappointed in the service rep being defensive a simple question I was trying to ask. Instead of working with my concern, I got a “your wrong response”.

My car’s check engine light came on passing through Escondido. I got it towed and checked out here. Mozie and all the others were so helpful and friendly!! They tested everything and couldn’t find the culprit but it didn’t cost me anything. This is a great place.

I live in temecula but work here in Escondido, but the drive is worth it. This toyota location has always been so helpful when it comes to servicing my car and i couldn’t be more appreciative.

Victoria customer service is the best, she is very polite and professional and also helpful! If you need work on your vehicle speak with her and she will help you the best way she can!!! Thank you for all you do Victoria

If I could go lower than a one star I would. If this dealership wanted to be Matilda they should have stuck to Broadway. They not only screwed us over on our trade in but sold us a vehicle that had not been inspected and the AC went out a week later costing thousands in repairs and we literally just made our FIRST payment. When trying to confront the dealership for poor practices, we were met with gaslighting and condescending attitudes. Chase and Tracy should be ashamed. Avoid this dealership and save yourself the trouble.

Made an appointment and told it would take two hours to check air pressure and brakes. Two hours! Seven days after getting the car back, the tire pressure gauge went off. I called to bring it in and was told that would cost extra money! Not impressed.

I have had a speaker/sound issue with my Prius Prime since I bought it. And have left messages for our sales person multiple times regarding the issue. So with my 5,000 maintenance appointment I asked for them to look at it. I got so much run around from Toyota of Escondido with so many things. The customer service at this location is satisfactory at best. There were so many issues with staff. Starting with trying to get a rental or courtesy car (since they didnt know how long they needed my car), or just an idea of how they help with transportation. The receptionist had very little to say or explain, her customer service skills were lacking to say the least. I honestly think she did not have the knowledge about the company to assist but that is not my problem. As I asked questions, she did not freely offer information, it was as though I was prying. The associate manager then told me that in order to fix the sound problem, they needed to duplicate the problem. If anyone reading this has ever had a similar issue, you know darn well the car will be “just fine” for the mechanics and they won’t hear anything. Of course that was the case for me. And to make matters worse when I went and picked it up, a sweaty stinky guy was driving it and did not use a plastic cover for my seat and it now smells like a gym. and no coverings or anything on my floor mats etc. (didnt they used to do that and put paper mats on the floor). I will not be returning to Toyota of Escondido and I will do my beat to tell my family and friends to avoid it too.

Went in to get service on my sisters vehicle and the fact that they take non appointments before appointments kinda sucks a bit. We had an appointment at 930 but didnt get helped until 945. As we were waiting for a representative they took in 5 non appointment vehicles. I understand that you guys want the more customers in but I believe that customers with appointments should always be taken car if first. But overall awesome service Heidi did awesome

Great service!! I’ve never leased a car and had lots of questions. They were super kind, thorough & professional throughout the entire process. Thank you Jesus!!!

Friendly, efficient, finished early & washed my car. Great job!

Have always had a pleasant experience taking my car in for regular maintenance at Toyota Escondido.

Upon discovering that my truck battery needed to be replaced, I called Toyota of Escondido to schedule an appointment. They were able to see me as soon as I was able to arrive. Javier and service his team greeted me upon arrival and ensured I would be well taken care of. I mentioned another issue I was having with the vehicle and they guaranteed that they would troubleshoot it and resolve any concerns. The technicians were quick to replace my battery and investigate my other concern while keeping me in the loop with the progress they were making. Once complete, Javier explained everything that was done and reiterated that my Tundra was fully inspected and safe to drive. He went even further by telling me to contact him directly if I have any further issues. My experience today with the service department was top notch!

Everyone was really helpful and Jesus was wonderful and took the time to answer a lot of our questions. Really enjoyed working with him as our salesman. It was pleasant buying experience!

Not completely Happy how my purchase is going..I wasnt given full $total amount$ nor was I told who financed me till after my mom signed paperwork 🔥😠I have to wait a full week to get vehicle detailed and stench out of car.I asked how many days do I have if I decide to not buy. He said none. Im pist off. I like Jeep but Im not happy with Toyota service.Its completely unprofessional n I feel like he got over on me ..TazBy the way....Yes Im getting detailing..but yet.. Nothing taken off for all these found on Jeep...Dam..oh and my research indicated that 3 yrs warranty comes with it.. So u really didnt do me no favors..But kept saying NO TO ME INSTEAD OF TRYING TO WORK WITH ME.. ILL BE POSTING ON my experience..I do n want Kevin to know I appreciate your professionalism and you helped me with pure honesty..Thank you for keeping your word . customers shouldnt be taken advantage of..Now I know why hes called taz

Be prepared to wait exceptionally longer than they promise. Its a free for all when you check in, this is the third time theyve over promised in terms of the timeline, and the shuttle takes an hour just to pick you up. Bring a book and/or movie.

Took 40 minutes to get checked in today. Once we were checked in, we were told it would be $98 for an oil change. Because we have been loyal customers for years, we expected a thorough multi point inspection and a car wash as usual. Once the service was completed, I asked for a copy of the inspection, and all I received was tire depth and pressure. I asked what the brakes were at, and was told it was an additional $69 to get the brakes inspected. I was also surprised to know they now charge $10 for their mediocre drive thru “courtesy” car wash. Toyota of Escondido has always had a good reputation, but these additional costs for service and a non-existent multi point inspection will cause us to go elsewhere for service.

While performing 15000 mile service, I noticed that the front struts were leaking oil. 2019 Sienna. So I called for warranty. Dealer wanted to inspect first, so took it in for 8 am appointment. Technician verified my observation. Service guy contacted manufacturer for authorization to repair under warranty. Had to leave the van overnight waiting for replacement parts. Got a rental car and waited to hear. Next day service guy called and said van was fixed. Asked if alignment was checked. Service guy said yes. Turned in the rental and drove the van home. Pretty painless. Repair zero $. Rental car zero $.

Very disappointed. I purchased a brand new 2020 sequoia TRD PRO. The car has 20k miles and I purchased it June of 2020. Well within warranty. The rear hatchback malfunctioned and broke when I pressed the button to lower the gate. THe ENTIRE INCIDENT was caught on video. This dealership was rude and disregarded me and continue to refuse to repair the issue when it was blatantly obvious on video what occurred. My family has purchased 10 Toyota vehicles in the last 10 or so years. Zero customer loyalty and the new Sequoia TRD PRO is obviously not worth the money if it’s going to fall apart and Toyota does not honor a bumper to bumper 3 year warranty even with proof you did not cause the damage.

Bought a 2021 Rav4 Hybrid yesterday from Toyota Escondido and I couldnt be happier!! Everyone was extremely helpful and knowledgeable and made the experience so easy and even fun. Im super satisfied and grateful! Thank you Ron Flores and Wais Zemar!!!

Always come to the games my really entertaining good pitch

Kristina runs a smooth Service Department despite the hurdles thrown in front of her. With great Service Technicians like Jose Tony Vasquez and a strong writing team they manage to keep up with all the challenges of a dealership. Great job servicing my 4Runner today!!

I’ve been servicing my ‘98 Avalon at this dealership since it was purchased new & it is still running well with over 200,000 miles . I’ve always trusted their service team for their expertise & excellent customer service. They follow all Covid safety precautions. The only thing that disappoints me is they have discontinued their courtesy car wash.

The service was very poor. I made an appointment a week ahead for 10 o’clock. I showed up at a quarter till 10 and waited there until 12o’clock before they were through changing my oil. They no longer wash your car anymore! I’m interested in buying a new Prius. Toyota of Escondido has no inventory to look at they have no new cars!I’ve been dealing with Toyota Escondido for a few years now. Toyota of Carlsbad has plenty of cars maybe I’ll go there for my new one! You know a full-service dealership! It looks like they’re going out of business at Toyota of Escondido!

Just bought a Toyota Sienna from Dan M and Chris. I’m stoked and would def recommend coming here if you want to be treated like family. Glad I took the drive down here!

My husband called Toyota Escondido for a simple oil change. Thankfully he nudged me to go. I needed more work done and McKinley was the rep who helped. Super nice and on point with everything I needed. The work done there has been good, and will help my truck maintain longer through the years. I’ll be going back again and look forward to the same great service.

Excellent service, as always, at Toyota Escondido. Pat was great. He explained in detail what my service was going to entail, provided me options for future services (as my warranty had expired), and handled my whole experience from beginning to end very professionally.

The best car buying experience I’ve had to date! Oscar and John went above and beyond. I couldn’t have asked for better service. Thank you for making this happen for us.

This dealership has the WORST customer service and ability to communicate with its customers effectively. We will NEVER purchase a vehicle from your dealership again simply because the service department has made our experience a nightmare.

Got me right in and out and provided a Lyft. Service was done in a couple hours. Great job.

My daughter took her car for the 120K miles service. We bought 3 brand new vehicles from Toyota Escondido. They serviced the car and didn’t say a peep about the check engine light, what caused it neither did they fix the problem. 4 hours waiting for service at the dealership and check engine light still on! No bueno, amigos.

Great experience, the service writer Mosie is just awesome.Bob Williams

I’m really pleased with my first experience working with Toyota Escondido. The service was wonderful. From the guy who directs you at the entrance to Kyle in service department who was extremely helpful, efficient and welcoming to the car rental experience. A+!!Big shout out to Kyle for going above and beyond to make useful recommendations.

Kyle was very helpful and efficient even on a very busy day.

So I paid $180 to have my windshield wiper fixed- picked it up and it still did not work. My husband spoke to Max who said to bring it back in and there would be no charge. When I brought it back to the dealer, I was told by Max that I would be charged $165 for another diagnostic of the same problem I already paid to have fixed. I explained to him that this did not seem to be fair since it was in the same condition as before I paid the $180- he then spoke with his manager and came back and told me I would only have to pay $80. When I picked up my car I was charged $165. Max was incredibly rude from the beginning of this experience to the end. Not a great customer service experience at all.