Needed a storage unit temporarily. I researched locations, cost, and hours of accessibility. CubeSmart was priced reasonably, convenient to my house, very clean and has great gate hours. They were super helpful when I had to delay my move in, made sure I knew about the use of the truck and dollys, and easily switched me to a smaller unit when needed. Krista was always very friendly and helpful when I stopped by the office. I dont need the unit now, and I will miss the people!

They are over all a good storage place, they are open till around 9pm, no night access. And the pricing is pretty low. There is one girl on staff who can be rude, but other than that its cool.

Easy check in and out. Clean spaces. Ease of acces

Manager was very straight forward, helpful. Made experience very pleasant.

Great customer service ! Friendly.Helpful.Made everything so easy!

What service!! Thank you. I signed up online on Saturday afternoon, Within 90 minutes i received a call from Jim confirming all details and answering any questions for my move-in the next day. Sunday morning i was shown the unit and completed the paperwork, Easy peasy. Very nice and competent staff. the facility is spotless, A great experience.

Krista was very polite and helpful when helping me choose a storage unit. I would recomend for every to go here first before any other place. Their prices are also very good and reasonable.

Friendly staff thats very helpful (Krista goes the extra mile) and fastest rental process at a storage facility Ive ever had. So far, no complaints (but it hasent been a month yet)

Fast and Easy. My wife called in a week before we could make it down to the location to check out the unit they had available. They held the unit we wanted with no deposit, just a verbal approval we were interested. Made it down to do a quick inspection and set up. Wendy was most helpful and was very patient with us. This is our first time needing a storage unit that will have all our personal belongings. Its safe to say after we checked this storage facility out, we have nothing but confidence in our items being secure here. Thank you!

The unit I needed was available and Michael helped me reserve it online. It was easy.

I walked into the place and there were 2 people ahead of me. Wendie quickly acknowledged me. I didnt mind waiting because it was obvious she was all alone. Eventhough she didnt have any help, she was still polite kind informative and very helpful. She answered all of my questions thoroughly. Im a manager at a major grocery store in the area, and I only wish I could find genuine people like her. You just dont find people as gracious and patient as she was. A true treasure.

Hello! Id like to share my experience with CubeSmart. The management & team have always been friendly and fast to solve any last minute problems. I like how well kept the grounds & buildings look. Extended access hours are a big convenience. Thank you for the best service ever.

Now after a new 5-star local manager is serving the things are much better then recently and the facility customer service is not only about promises. I was decided to leave all my cubes. The new manager helped to solve my recent problems so I left only one of my three cubes there because of increasing of rent. Be prepared that after your contract is signed a loyal customer increase of price will come soon.For now I am giving 5 stars to 1531 Montiel Rd, Escondido CubeSmart facility and I am giving 0 stars to CubeSmart general customer service and marketing policy when I needed to solve my recent problems. Thats 3 star average from me.

Reasonable pricing, lots of surveillance so I know my stuff is safe. Great services and special thanks to Jim for helping me get my keys out of the drain too!

Always courteous, clean and professional.

Great place, good rates

I have been very pleased with this facility so fa. My move-in process was smooth and enjoyable. Krista made sure to answer any questions I had and was extremely friendly and thorough. Thank you again!

It was so easy to set up. Clean environment. Helpful staff on phone and in person.

It was easy to get set up online and to get ahold of someone when needed.

Wendy and the staff at CubeSmart have been so helpful. We recently rented 3 units. The units are clean and easy accessible. Wendy made it very easy for us to move in. I highly recommend CubeSmart for your next storage facility.

Clean facilities, great customer service, and very convenient gate hours.

Ease of working with you staff, also moving in & out.

Facilities were clean, equipment always functional, accessibility time was reasonable

Still waiting to hear back from CubeSmart regarding the refund to my account

Honest and not deceptive. Reasonable gate times and hours. Convenient and well laid out. Good for social distancing. Not cramped together or restricting.

The staff, Krista, was helpful and easy to work with. The facility was clean and easy to navigate. The experience was very good.

I felt that the staff was very helpful and courteous. Also the location was kept very clean.

Elise, Nicole and Dante are awesome people to work with.. .From the very first phone call and with each office visit, they go above and beyond to make sure we are happy with their services facility. In addition, you cant beat the FREE use of their moving van. We saved $$$ from day one with their internet pricing, free month offer and the moving van! Thank you for making things so easy!

I did not receive a refund even though I vacated the unit 2 days into the month of July 2021 which I had fully paid for - very disappointing

Elise, the general manager and her employees have provided me with friendly and great customer service.I would highly recommend using cube smart for your storage facility in Escondido California.

Amazing. You can do everything online. Literally dont have to anything but go on the website, make a payment ( first month free!!!) and just show up to your assigned locker where your lock will be patiently waiting inside

Very friendly and knowledgeable staff. Prices also very reasonable. If I were to have one criticism it would be lack of lighting in the units themselves..

Great location right off the freeway, the instructions were super clear and easy to set up, the access to the storage unit are very easy to get too you can pull in with you le truck and load and unload to the storage unit.

Easy to work with and easy to communicate with.

I have been using CubeSmart for almost a decade and have never had a reason to leave. You always think the grass might be greener at another location, but the staff and facilities of CubeSmart have always kept me here.Dante helped me out with moving from my current 10X10 to a 10X20, making the process simple and quick. The staffs attention to detail and helping customers with their needs has always been the best example of customer service.As for facilities, they are always clean with carts provided for your convenience. I continue to remain impressed with CubeSmart and its service, which is why I stay.--------------------Another update (2021.01) - had to switch to another unit and it was easily done with the help of Erica. I have been here for many years and every time I think it might move for some reason, I realize this is a great facility and I continue to be impressed. Highly recommend.

It was super simple to get started, and the office staff was helpful and the storage facility was real nice too.

As a 2 year loyal customer, I outgrew my 5X10 and was worried that the next size up would be too expensive, and I would have to find another storage company. CubeSmart came through with an affordable option to stay in the same facility and I was easily able to transfer my contents the next day all within my budget. Thank you CubeSmart!

Cube smart , what a great worth while storage facility / compound . I’ve had three different experiences with cube smart , that’s three different time frame date month and year and my experience s for those times have been exactly what’s expected from cube smart . Thanks for your courtesy timely fashion and directive ness , and to the cube smart auto com center thanks . Your professionalism goes a long way .Directions not without ,Ricky Villa

Great employees! Krista was super helpful, and made a stressful situation much easier. Thank You!

Great place. Clean. Hours are great never had any issues.

Great! Im happy to be a customer for over a year especially after being with another facility for a short time. It is gated and the friendly, professional staff keep up with the cleanliness. They are chain so it is a more professional place to store stuff. Very happy here!

I started as an auction buyer here and I have turned into a cubesmart customer myself. I have been to multiple facilities but none have this high level of customer service. All of the employees here are great. I love this place.

Great place, great manager Aspen very friendly, awesome attitude and very helpful

Easy access, very helpful customer service. Great location.

It would be such a better storage place if they would clean the hallway floors routinely... Also have better lighting near the storage units since the unit s have NO lights at all inside them.. For the price of the units?? Lighting should be included.. Very dark in every unit.. very frustrating.. Monthly expense on batteries for lighting..

Elise was very friendly, professional and helpful. Facilities looked well kept. Sadly I have to cancel the account because I made a mistake choosing the location.

After relentlessly searching for a storage I ended up moved my stuff for 7 months at this location due to the warm welcome. The customer service team are very professional, courteous, family oriented, positive, caring, problem solving, and I could go on far days. Furthermore, I have a extremely positive business relation with all the members at this location.I believe cube-smart upper echelon of management should take a visit to this location to see how energetic they are with serving their customers. Elise Brown is way too funny and shes always willing to help with anything.Lastly, I am willing to do with business with this team, they have the compassionate, competency, and commitment to serve their customers and the local community.

I have been a long time client of CubeSmart, even before it was CubeSmart. I am very pleased with my most recent transfer within the facility. I had to wait a bit due to how popular the units are at this location, but management put me on a waiting list and contacted me as soon as a unit became available.This is the first time I have been on the second floor. The freight elevators are spacious and it was easy to transfer my storage. The only advice I would give is that if you have specific measurements you are trying to fill, make sure to see the unit so you can measure out from wall to the door. If you are using storage racks this can make a difference.Why still 5 stars when I am giving advice, because hands down this storage facility remains the best I have found and the managers make an effort to keep the facility running well and serving the needs of their customers. I would easily recommend storing here.

Top notch and professional!! ELISE and NICOLE made my experience about as good as it could have been. Ive had to use different storage units over the years because of work and moving and the staff usually doesnt care to help. ELISE and NICOLE not only set everything up but they set the customer service bar as high as it can be. I wont store anywhere else, Im a Cubesmart customer for life!!!

CubeSmart Self Storage Very friendly and helpful staff. Alfonzo was great. Showed us the unit, offered us some wardrobe boxes to use, and had us sign up the day we moved in. Michael actually signed us in on that actual move-in day and was more than helpful in getting us set up. We were given a different unit from the first one we were shown but without a problem, they changed us to the one we first saw. No problem!! Great staff, really clean facility. Glad we picked this one.

Thank you Wendy! She was very helpful & friendly!

Great overall experience. Super bummed nobody told me about the cube smart rental truck discount :-/ definitely would have utilized that service and saved some money. Hopefully they will inform others unlike myself.

Been storing my belongings for five years and just recently got a second unit. Nicole and Elise are super awesome and help out till your satisfied. They are very friendly and funny. They bend over backwards to help me. I have a bad back and they brought me a cart. Overall super clean and well maintained. You will not find a cleaner facility.

Flawless moveKnowledgeable staff

My sister and I have shared space at CubeSmart for 2+ years. We have found the staff to be very helpful. When we need extra space on a short-term basis, they try very hard to get us something convenient and close. Greatly appreciated.The location is marvelous--close to both I-15 and SR78--so very accessible.Compared to our previous locations, CubeSmart is a 100% upgrade.

Warning! Do NOT store your items here!! It has the one star because I needed to give it something to be able to post- but Cube Smart deserves negative stars!So here is my appalling story that I am sharing so others dont have this happen to them. I relocated into central San Diego from North County for about 6 months, and in doing so I needed to put stuff in storage as I did not have as much space at my new place. Well, I hardly ever went to my storage unit during this time, but when I finally did earlier this month when I moved back to North County, I discovered that the lock they have you buy for the best security had been replaced with a different lock as my key thing no longer worked, and when I did get my storage unit opened it was a complete disaster. Everything had been rummaged through and so, so much of my stuff had been stolen. I cant begin to explain how violated and disturbed I am by this. And the workers there (who are obviously the ones behind this) just tell me that they have no idea how this could ever happen, and they are sorry, blah, blah, blah- it is just disgusting! I had to have the cops come and file a report- and apparently this is something that happens at storage places which I was completely unaware of. And they tell you that they have cameras so you think your stuff will be safe, but come to find out that they dont have cameras Inside, only outside... what, are you kidding me?!? Thanks for lying to me and falsely advertising security at your company! So basically it was determined that they realized I didnt visit my storage unit and they put a new lock on it so they could just have a free for all and take whatever they pleased when they wanted to.Whatever you do- DO NOT use this storage place, and if you already do- please take your stuff somewhere else. This place needs to go out of business; I cant believe there are people out there who do this- it is so disconcerting. These people even took a lot of my personal items which I can not replace and honestly have no idea why someone would take... stealing items to resale or whatever I somewhat understand happening given the awful people thieves are; and I can replace that stuff in time, but why on earth take my personal items? They are just horrible, sickening people there who completely took advantage of me and my situation. I could go on and on, but please be aware of the crime that goes on here, spread the word to everyone you know, and help get this absolutely terrible place out of business!!!

CubeSmart at my area of Escondido is simply the best! Very professional and courteous staff there make it a great place to do business. I give them 5 stars for the facilities and especially the office staff

Great place to store your stuff! Christian at the front desk was professional and courteous. A good experience, quick and easy.

Well organized, logistics spot on, free rental truck to move our goods to new home awesome customer service. Extremely friendly, flexible & personable service...before, during & after goods moved to our new place. Will recommend them to anyone having to store goods for lengthy time! :-)

Clean simple rules user friendly no irratating staff on golfcart bugging around ...refreshing and professional and clean....well done cubesmart robot

Very helpful! Nicole was there by herself and backed up but still was patient and made sure she assisted me with everything I needed and answered all my questions.

This facility is great! Christian, Dante and Elise are always so helpful and great to work with! The property is always clean and the gate hours are great! I would recommend to anyone that needed storage.

I reserved a storage unit online and received a call a few hrs later. I meet with Donte, he was professional. I was shown my storage unit, and it looked clean and ready to move in. over all the facility looked well maintained and taken cared of.

The place is clean and secure

We loooved the complimentary van. What a help. I refer everyone mostly because of that.

This is by far the best self-storage facility Ive ever used in my entire life... no exaggeration. From the staff and customer service to the cleanliness and security of the units, everything here is topnotch. Every single time Ive called or come in, anyone whos helped me has been extremely friendly and helpful...which is rare for most places. The prices are more than fair especially considering the type of service youll receive, plus they frequently offer deals online so you can get the first month free or half off. Furthermore, they have a moving truck for customers to use and its a lot cheaper than renting from u-haul or other companies. Christian is AMAZING at his job and is usually the one who helps me yet never fails to exceed my expectations. He always greets me with a smile and is a genuine, caring person who goes above and beyond to accommodate customers. I swear I think hes some sort of superhero and he deserves a promotion or raise to say the least lol THANK YOU to the entire CubeSmart team for making my move stress free and enjoyable. I truly appreciate it :)

The staff is very helpful and polite. I highly recommend it. The units are very clean and safe.

Very friendly and Wendy was awesome

Wonderful place to store our extra belongings. As a senior, the increased rates, after a period of time, is difficult for our budget!!!

Proficient, helpful, friendly staff. On my move in day, the provided me with dollies and carts (free of charge) right by the elevator to ease moving my large appliances without worry. Facility is clean, safe and secure. Only giving a 4 star because Ive only used a unit for less than a month, but im sure a 5-star rating will be in order!

Lessly was amazing. She went all out and stayed after hours to help me. Because of traffic I was late. Give this girl a raise, she deserves it.

Very nice and friendly office staff. Very accommodating and helpful. Location is easy to get to. Long access hours 6-10 better than most places

Very friendly staff, easy to work with. The downsides are cost and access. I moved out here from IA a couple years ago, and storage units here are far and away more expensive (back home I had a 10x30 for $100/month) I am also used to 24 hr access, which CubeSmart (and others I suppose) do not have. One BIG issue with CubeSmart is that if you are inside after hours, the gate will not open to let you out. Then what?

Fresh paint looks great. Safe and secure place for my things

Staff professional and courteous. But, surprised at how clean, secure and efficiently run the property is. Very happy.

Down to earth fun LIVELY people. Units are very clean as well as the property. Its a Lowes to a Home Depot in that it is big in space to pass someone if needed...

The staff is friendly and so funny. Its so pleasant to chat with the staff. I recommend this place to everyone looking for a safe and good quality storage facility.

Insensitive to customers businesses

The lady at the desk was nice and fast I was in and out within minutes...I would recommend it to anyone

Very helpful staff. Very nice and show real concern for the customer.

I have been to a lot of storage facilities over the years. Cubesmart is clean and the staff is very friendly. I will recommend to family and friends.

The site was meticulously clean and the staff was great! I recommend to everyone.

Exellent customer service. Clean, easy access facility.

This place is a life saver! Or should I say stuff saver and the employees are the best.

Thank you to Krista i now have a unit to store my things she made the experience very easy all of the cubesmart locations should have someone like Krista all your customers would leave 5 stars and thank you again Krista you are awesome.

The best experience ever!!! During my stressful moments, the personal was able to accommodate to my needs. thank you guys !!!

The staff is very friendly and knowledgeable and can help with your moving needs.

Viewed Storage unit before purchasingValue deals for Storage Unit and additional unitsProfessional and friendly Manager and EmployeeQuick and Easy purchaseEasy move in, Moved in same time as purchaseLoaner equipmentProducts for purchase if you forget to buy items beforehand

This facility is clean and the staff is very helpful. I would recommend CubeSmart to whoever needs storage.

Ive had tons of storage units and this is the best. Great customer service and clean units.

Office staff is always wonderful to work with. Great location - have 2 storage areas, was able to get the new in the same building as the first one.

BEWARE! NO cameras monitor the halls! A thief picked the disk lock they sold me and stole $2k of stuff plus irreplaceable family paintings.BEWARE! The insurance you are forced to buy does not cover anything if your lock is picked so there is no damage to prove forced entry!

The storage facilitys staff are very helpful and friendly, i would love to recommend this facility to anyone who needs to store things.

I have been with them for couple of years and its very nice and convient

Friendly, knowledgeable, good business people, clean facility, great hours of operation, safe location

Not recommended personnel lazyFacility filthy

They told me if I presented them with my homeowners insurance that I would not have to pay insuracne and they would refund me for it.I called the company and nothing happened. I want my money back!W.KSan Marocs, CA

Super friendly employees. Super clean.

At first i had a very very High opinion of CubeSmart while i was not customer of theres. When became one of there customers i found out the truth about them.I had been dealing with CubeSmart for 2 years on and off, pay different people storage bills many times for 1 reason or another.The other day i rented one of there storage units and in less than 24 hours i had received a eviction notice for some thing i really had no knolage of what to do because of CubeSmarts lack of communications and what to do if i got locked in after the gate closed at 10 pm. I had been in my storage getting ready for me to move in the next day.As a result of me getting to the gate 15 minutes late and being locked in for the night and haveing no knolage of what to do if i got locked in, and after i had looked all over for a emergency phone number to call for help so i could go home that night, I finally realized that i was stuck there till morning I decided that it would best to just stay in my van untill morning and talk to the office in the morning when they open up. Later on that morning while i was loading up my stuff in a moveing truck i recived a phone call from some one in the office of CubeSmart telling me that i had been evicted because of me being locked in the compound on accident the night before. I went to office wright away to find out why i was evicted for a honist mistake by me. I told them what had happened the night before and not being able to find any kind of emergency way out. I informed the office that i had not been properly told what to do if i got locked in and telling them it was done on purpose at allI was still told that i was evicted any way.I colmly agreed to leave on good terms with CubeSmart and i was told that CubeSmart would be refunded all my money for the storage the day before minus the admin fee and CubeSmart would have the refund put back on my credit card. That was over a week ago and the refund still has not been put back on card. Especially when i was told it would be on my card in not more than 3 days.I truley belive that i had properly told what to do that night and if they would given me a courteous notice that they were about to lock up for they the night like every other of the storsges i have worked with in the past ,i belive that i would still be with CubeSmart. And if they would give me a second chance to stay there. I would still be there.Thank you very much for your timeJohn s Hutchison.

Great storage place. Very friendly staff.