Absolutely horrific service. Nothing close to advertised speeds. That means nothing. Customer service is even worse. They will just tell you that you are up the creek without a paddle and to pay more money to get anything done.

If you have any other choice do not go with Viasat. Service is terrible. Customer service is terrible. They take advantage of people who have no other choice but to use their service and drag their feet resolving issues. Their app is glitchy and unrealiable for making payments or just about anything else aside from telling you they want more money from you. I have paid for months of service on my contract with no internet because of various issues and outagesSeriously dont waste your time and money if you have a choice.

I just talked to customer service and they lied about being the only wifi service in the mountains as I also talked to Century Link. Anyhow, they wanted an exorbitant price. Plus when I said I wanted to talk to past owner of the house to confirm they had high speed with Century Link, they hung up on me as they knew they were lying.

After 11 days on their premium unlimited service, we could no longer stream on our TV. Beware of what this company promises. We are not using data gaming--just watching some football and movies. No daytime TV but miraculously that data is used up and they slow us down so we cant watch. And that is with their premium unlimited plan. They tell us that we have to wait until the cycle begins again (2 weeks) before the data is sufficient. Really? The pics are the notice on the TV and the actual picture of a Netflix series.

I have been with them for little over 2 years and just cancelled my service as I am switching over to Starlink. I had the basic coverage were the speed was poor but I did put up with it as there isnt any options in the mountains were I live and the cost is high. Starlink is costing me $10 more a month and speed is so much faster. When I cancelled there service I was informed that I will need to return there modem/power cord and that they will send me the box. I received the box today and they also want a device from the dish returned. I already disposed of the dish as I didnt need it anymore. Well they are chagrining me $150 for not returning that. When I called them to see what can be done about this they just told me that the fees are in the agreement. I informed them that I never read it and most people dont. Also stated that why was I informed that I need to return the modem and nothing else and they again said there is nothing they can do. I even stated how about partial credit for this and they again stated that fees are posted in the agreement.

Basically wasted 12 months of my life going back and forth with Viasat. Salesperson promised us one thing and we didnt get it. First supervisor I spoke to promised us a refund and cancellation and they would give us a call back to finalize. no call back. 5 months later next supervisor says that they see the notes from the previous conversation but does not have enough information to do anything about it. Again no call back. In 12 months we have not received a call back or any consistency in messaging between different employees/departments.

Terrible service as well as support. Hidden fees and gouging prices, strongly do not recommend this service.

Stay away from this company! When I signed my customer agreement it was for 200g of data but they will only give me 75g each month for the same price, and this month they charged my account but never reset my data so I am still throttled and cant do anything.

Katie McClaini have dealt with a lot on internet companies as i move around a lot and i must say this is by far the worst company i have ever dealt with. Anytime you call they give you a round about answer or do not follow through. I have been dealing with them for about 2 months now about a $350 refund to be processed back to me as they overcharged my account that was an error of one of there employees from mistakenly cancelling my account. Every time i call they say will be refunded within 3-5 business days...... and never gets processed. i have spoken with multiple employees and supervisors at this company and have gotten no where. Unfortunately my next steps i will have to take will have to be to contact the BBB or higher. I advise if you HAVE to get satellite internet to try Hughes net, they dont have as good of data plans, but maybe youll have better luck with their employees and maybe they wont keep money they are not entitled too.

Everything started out great and then we started not having service from 6-10 every night. We had a technician come out everything was good for about a week. Then it started not working again. Also, they couldnt figure out how to take my payment and it took 2 calls and 2 hours to pay my bill. Then we were out of service due to an equipment malfunction again and they stood us up after waiting all day. Customer service kept us on hold on and off for an hour and 45 minutes. They did not give us a sufficient compensation for the hassle. They promised calls and they never called. The fulfillment department does not get back to people. They told us that since their technician did not come at on the day we scheduled and waited all day, that we would go to the back of the line and have to wait another week for another possible appointment and take off work again. -Not satisfied*

Horrible internet. Slow, terrible and horrible customer service. Also way overpriced. Unfortunately for us it’s the best option available until starlink becomes available. Also, not truly unlimited. When you hit your data limit( goes faster than you’d think), they buffer your download down so slow it’s not useable. Do everything you can to not get viasat.

I have had this service for two years. It is very expensive. Even if you purchase a faster download speed you still have to consider the time it takes for the signal to get to a satellite. And the usage per month is capped so once you use your allotted amount the speed becomes terrible. My kids could not even do their online classroom activities the speed was so slow. If you are forced to get a satellite set up because of location the Viasat is about the best youll find at a high cost. A hardwired or wireless internet even with lower speeds will be faster because there is no satellite.

I would not recommend this service provider to anyone!Called and notified Viasat to terminate service prior to billing cycle. Very long detailed phone call. Termination fee 8months x $15 = $120.Its now 2 days after disconnect was to happen and Viasat has invoiced credit card for fulll amount $169 yet again.Another 40 minute call with them and their claim was they were waiting on another call. Total; BS.Their promised internet speed NEVER once got close to half of what we were paying for. Anytime there was a cloud anywhere in the sky (not in-line) the service would be minimal at best.Service guys were nice, but the follow thru and competency of the company delivering what was promised is a total zero.

I initially had a great experience with them in Oregon, but after moving to Colorado they have been substandard and down right terrible. Extremely slow service ( 1.75) mb per second, terrible customer service, and after I called to ask them to fix the extremely slow speeds, I went from having just no wifi, to no internet period. I wish I had never signed up with them again and will be waiting over a week for a tech which may or may not actually fix anything. I also work from home so this compounds this issue. $170 dollars per month for no internet. Worst company ever.

We have the plan that claims to offer download speeds of 70 mbps. I’ve never seen it get higher than 2 mbps. In fact, 2 mbps is glorious for me because most of the time I’m looking at 60 to 100 kbps. It’s not possible to surf the web at that speed. They know this to be true, but they con you into a 2 year contract and they will not budge once you realize you’ve been scammed. This is a company that knows they are one of the only options and they take advantage of people.Elon Musk has already launched the beta for his new satellite internet, StarLink. It will go live in a few months for the general public, with actual download speeds of 50 mbps, 50 ms latency and a reasonable price. Wait for Elon’s internet. Hopefully Viasat dissolves into a distant memory.

The worst at internet service and customer service. A band of idiots could do better.

I would have given 0 stars if possible. I had their internet for 5 months and then cancelled. The service is much slower than advertised. I had it cut out a few times and your unable to contact customer service or even find out why the service went down. I cancelled my service on March 7th having paid through to March 28th. When I cancelled it, I was told that I would receive a prorated amount since I had paid in advance. Well today I got my bill and I never received a credit for those days. When I finally got ahold of customer service, I was told that they dont give prorated credits for service not used. I would never use this company again. Poor service, poor billing, all around bad experience.

If I could give a -1000 I would. This company is TERRIBLE. I contacted Century Link to set up services through them & Direct TV. I was SOMEHOW bundled with Viasat instead. Unbeknownst to me, the installation tech SAW that my house was prewired for cable & internet as it was built in 2020. Yet went ahead with the install. He drilled a huge hole from the exterior in to wire a satellite & mounted it to MY ROOF. Thats right. I have holes in my roof, countless in my siding. Warranties are voided, the list goes on. & then finally when it was all said & done, the tech asked me to watch a tutorial video from Viasat-- a company I had never heard of. To which he made clear was not in fact Century Link or Direct TV-- the services I thought I hired. They refuse to take down the satellite, or even return my calls. I cancelled my services IMMEDIATELY after the technician left, had all cancellation fees waived & these crooks want to charge me $95 to remove the box pointed at the satellite, not even the whole thing. I will be seeking legal counsel & taking this to the FULLEST extent of the law.

We pay $172 per month for Unlimited 50mbps and wifi. But we are 3 days into our service and our account said (after 100 GB of high speed data used, we may prioritize your data behind other costumers during network congestion, witch will result in slower speeds.)

The worst! Lost a week of work because I was not able to connect!! They are not cheap either! Paid 165 a month and was unable to use the internet. Never was I able to speak to a manger and was always given the excuse of the internet being congested. Nearly spent 4 hours with them while they trouble shot the modem. The worst!!Went to century link for 40 a month and way better service.

Charged $344 after my account has been closed for 3 months. I never signed a contract and when I brought this up they said by having the equipment installed “I signed the contract.” Not sure that is even legal. It is NEVER an option, even as a last resort! Get a hotspot. NEVER USE VIASAT!

Im paying $170 a month for 50GB Internet and my actual speed varies between 2 (most of the time) and about 15 (very occasional). I have never called tech support when they werent experiencing higher than normal call volume. I have not yet spoken to a human. I suggest you use Viasat when there is no other alternative available.

We had thought that getting our Internet through Dish would be a good idea. The price seemed better than we had with Comcast. They came out on Monday, Feb 1 and installed a new Viasat Dish on our roof. The service was started. By Wednesday we were very discouraged by the service--the speed was back in the beginning stages of internet. Emails loaded extremely slow and web sites sometimes timed out because of the time to load it. We called Comcast on Thursday and made a better deal. They upped our speed and lowered our price. On Friday, we called Viasat to cancel the service. It has only been 4 days and we are still being held responsible for the entire contract of cancellation of $15/mo for the duration of the contract (24 months). They are also saying we need to pay the $95 to come and take the dish away. They were not sorry or willing to work with us. We called Dish to report them (they work directly with Viasat for their internet). Not much support or help since the contract was with Viasat. They did say they would look into it for the future.We wanted all to know before they agree to working with Viasat that they are not consumer friendly or willing to have any grace periods or a trial period in their contracts. We will NEVER work with them again no matter the cost of Comcast. So we ended up having to pay for $455 for 3 1/2 days of nothing.

Please save yourself the pain and stress of paying this company. The customer service is somehow worse then the internet speeds you will get. I was paying for 100 mbps and receiving 23 download and .1 upload. Customer service was no help in fixing it and kept saying it was due to congestion. This went on for a few weeks. For $95 they would send someone out to see if there was a problem. They truley are a joke. When i canceled they refused to waive the cancelation fee because slow internet speeds are not justification for canceling. We hired a new company and are getting everything we paid for.

Horrendous speeds. I pay for 100mbps but rarely see more than 1-2. Ping times near 900ms on average. Simply unbearable to use and costs $200 a month for 150gb. Only good thing is that at these speeds I can’t possibly go over in a given month. As an example of what kind of company this is, the feedback page on the app is a dead link.

Stay away from them! They lied to us to get us into a contract and then provided absolutely horrible service. We signed up for 50 Mbps ($171/month) and rarely got even 2 Mbps. Typically zero connectivity between 5 pm and 8 pm. Zero. We called multiple times and they told us that they dont guarantee their speeds. But seriously? Sign up for 50 Mbps and get less than 2 Mbps. I requested that they just let us out of the contract but they are billing my card $210 to get out of it. DO NOT BELIEVE THE LIES that the Sales department tell you. I believe what they are doing is criminal. They specifically told us a 3-5 Mbps reduction when there was congestion. They lied and after at least 6 calls over the past 8 months, they have offered NO help NO solutions. Stay away from them. Consider yourself warned. Otherwise you will be driving to the Library to get internet access like we had to. Consider yourself warned. I wish that I could give them ZERO stars

Wish ZERO was a score!!NIGHTMARE!!! HORRIBLE!!!Only recommendation is to every person I know to NEVER Even consider using them.We have been overcharged, then refunded less than due, and now, (2 months after canceling our contract) a $340.00 charge was mysteriously taken out of our account.This has been the most unprofessional experience I have ever seen. EVER.CAVEAT EMPTOR!!!!!!!! They lie and are deliberately deceptive with empty promises.

One of the worst companies Ive ever used. Signed up with them only to end up almost 500 in debt trying to disconnect with them. Oh and they make it so you have 30 days to send the equipment back but you dont get the box for 3 weeks. So theyre going to charge you the $300 either way

Awful, Awful, Awful -- please dont give them your money. I wish this concept worked and I was so excited to think they could get internet for us mountain folk, but it is a TOTAL SCAM!!! Read more belowI believe a lot of the 5 star reviews came from employees, and the evidence is simply in this thread; for instance אייר לין, only posted irrelevant pictures of his car covered in snow. Its almost a joke to them.This is SO FAKE - they were able to afford a somewhat legitimate looking commercial, and here we all are, duped and frustrated. To be fair - they had a very strong marketing campaign.

Echoing what so many others are saying, even 1 star is more than this company deserves. Paying for their best service and the internet is still barely usable. Absolutely no one explained that I was signing up for a two year contract or that we would have service slowed to unusable after only 100GBs of data usage. With three people all living and working here from home, we go through 100GB of data in less than a week. Starlink cannot get here fast enough and put these con artists out of business.

They claim that the most expensive plan is unlimited it is not. The internet is always slow and as soon as you hit 150g for the month they all but bring your speed to 0. You are also locked into a 2 year contract and it is expensive to get out. I highly recommend choosing a different provider. Unless you dont plan to use you internet much.

Absolutely horrible, speeds are no where near what is advertised. Ive waisted 37 hours of my life total on hild with this company to get told that there is nothing they can do and im stuck in a 2 year contract. Hurry up with starlink Elon!

This does not even deserve a 1 star review. Terrible service, Terrible customer service. We pay $200/month for their best service which is a complete joke. Customer support says that they are working on getting more satellites to help speed up service because they have signed up to many customers to support the service they claim to provide. Please please please do yourself a favor and save yourself the headache and time by not signing up with viasat. Oh also, it will cost you $15/month to get out of your contract.

Literally the worst internet I have ever used.

The only thing worse than their internet service, is their customer service. If you have any other options, including a hamster wheel, a string, and tin can, you are probably better off.

If was able to give negative review I would.... We hit our data limit one time... And they slammed us with a hard data limit reach. Called them and had a chat with them they said we have been reach it sence we joined them ( joined viasat the month before so hard to believe we went over all the month previously we were NOT a customer)... So we used our plan went some what okay but always had slowdowns mid billing cycle with out hitting the data limit. Three months later we jumped from normal usage to over 100 gb over our plan with no usage gains on our part. So we canceled plan and got told wait for receipt of equipment to be returned for final bill (and with in 2 week period of receipt of equipment) we get a collection agency contacting us because we never payed our bill

Late March 2020, I went from spending $60/month with them on their residential internet plan to $175/month on their business internet. The company they hired to do the de-install of the old equipment and install of the new equipment sent the old equipment back and Viasat lost it. I had tracking info and everything that I had to track down for them from the install company. They took me to collections anyway. After spending over 40 hours and 2 months trying to fix the issue with numerous csrs, they finally sent me documentation on June 1st, saying that they had waived the fees and that they would be in touch with the collections company - based out of Cleveland. I got home today (September 29th) and another collection letter was in the mail saying they wanted to settle up and reduced the $500 they wanted to charge me to half. I referred to the letter and now it will take another two weeks to get that approved. I have been with them for 10 years dating back to Wild Blue and Exede and they are treating me like Im a criminal. Why would anyone go from spending $60/month to $175/month with them and expect to get put into collections? Nevertheless, my equipment was so old, that the de-install team couldnt even believe it still worked. As a small business owner myself who believes in taking care of the customer and that the customer signs our paychecks, and also one who has never been in collections; it is clear to me that Viasat has gotten too big and therefore do not care about the people who have been with them and helped them grow. Dont believe a word they say. For a communications company, they are piss poor at best. The 2-year agreements are highway robbery and they should help recover some of my hard earned pay in trying to resolve this matter. I have never written a review in my life but - BUYER BEWARE - they dont even deserve 1 star. And, during peak hours their internet is absolute garbage, even if they are sending more data down the pipe.

False Advertising - Incompetent Company. 20 years with Comcast and my internet went down 3 times and even during the times when COVID usage was hammering the internet for everyone I was getting 150mb+ download for $80/month. I move to the mountains, sign up for Viasats highest speed unlimited plan close to $200/month because I work from home and it has gone down TWICE in 2 WEEKS. Instead of communicating the outage on their website to see via smart phone, you sit on hold with tech support for 1.5 hours and they pop on to verbally tell you yeah, you have an outage... it should be up within 24 HOURS. 24 hours? What year is this? Ever hear of the 99.999% uptime concept? Are you flying techs into the area from Guam?Download speeds are 10% of what I am paying for and it isnt even actually unlimited because they will throttle you to an unusable level during peak times once I reach 100gb which Im 75% through in the first 14 days. Well, I think Im at 75% at this point as I currently cant even login to my account because their website login service is down as usual as well. So, within the first 3 weeks of every month, I can forget about streaming anything in the evenings for entertainment. Even within my data limit, streaming still buffers for 30 seconds every 3-4 minutes on the 50mb plan most evenings which means Im only actually getting 2-3mb at most WITHOUT being throttled.Then their router is all flashy with bright blue lights and no way to turn them off in the settings. They installed the unit in my bedroom and it looks like Christmas. Even with the main light blocked with thick tape, the light streams out through the vent holes to the point that I could read a book next to it. I had to put it inside of a box which helps but because I cant close it or risk burning it out; it still isnt great. Techs addiction to bright blue LED lights is absurd.Someone needs to bring high quality internet in the Conifer area; satellite internet needs to go the way of the dodo.

Viasats website does not let you view packages online, it states Call today to speak to an expert Viasat Internet agent about plans & offers available in your area. this is a joke. The only people that give this company 5 stars are the people that work there!

Had this for about two months... before LEAVING. fastest speed I got was about 400kbs a second for a day. Beyond that I consistently had an average of about 46kbs. Much happier where Im at now, averaging 711kbs at the moment. High-speed my left foot. If you want to be able to have a basic Skype call or download an email in under 4 hours, look elsewhere.

Honestly this nos the worst internet provider in the world. They are full of lies and are very disrespectful. They said I signed a 24 month contract but I was never even informed of this from the beginning. I want to cancel my service but they want $300 to cancel. Don’t even waste your time with this company for once the reviews about a company are true.

I am not surprised for the super low rating. I have been their customer for over two years now. I added voice service to my account, but when people tried to call me, they went straight to voice mail. I tried to call them back, but when i dialed tried to call people back, i got straight back to Viasat. The CSR kept me 45 minutes on hold checking if my service was active. THAT WAS NOT THE FREAKING ISSUE AT ALL!!!N I thought that Comcast was the worse, but Viastat tops the worse services of all!!!

After hours of trying to locate my address to set up the internet with the tech here explaining he really was at the address they had he was finally able to install. It worked good for about 7 hours. Then nothing. When I called tech support they told me it was not even hooked up and they had no signal. After an hour of back and forth trying to get signal back they scheduled a tech to come out. IN 7 DAYS!!! I politely cancelled my contract right then and there. I received a refund on my card. All was good. Until today when I find they have charged me $57 for a month of service that I dont have! I did have a great lady that helped me with the whole process. Now time to fight to let them know they are billing someone who does not have their service!😡

Horrible company and policies. Their people electronically signed an agreement that I never would have agreed to or signed. They forged my signature and then charged me up front fees I never authorized. They refuse to refund the money and want to charge me for the 24 month contract. Im going to have to hire an attorney and go after them for forgery, Identity theft, electronic signature fraud... Do not use Visasat! I can prove I was not the one to sign since the time stamp and ISP address of the document do not match where I was at the time.

This service will not work with receivers that have android phones. Do they state this fact at purchase? NO

We have had absolutely horrible internet with Viasat. It is impossible to reach anyone in customer service. This company has a history of terrible service. We live in a remote area and were having a difficult time finding another provider. If you have another option do not use Viasat. The internet is mediocre at best and buffers all the time. This company scams their customers with fine print to lure them into aservice that does not work and then does not allow their customers to get out of it without paying give fees.

This is THE WORST satellite company. Use ANYONE else. Their prices are unreasonable ($120/mo). Customer service is absolutely terrible. The speeds are very slow, which is why I cancelled my service. It was then informed that I was obligated to a 2 year contract. I was never informed of this and would NEVER have purchased their service had I known. I spoke with several supervisors and they argued with me and treated me with no respect. I was told that even though the installer didnt tell me about the contract, my bank account will be charged $300 for disconnection fees. Thankfully, my bank put a stop payment on my account.Id rather have no internet service at all than ever give their company one more dime.

This might possibly be the worst service on the planet. It’s unbelievable how quickly you run through data nowadays, and it’s almost impossible not to hit data cabs even trying to watch television at 480 P. When you do, don’t expect any help. The customer service is brutal. It takes ages to get a person on the phone and when you do they are of no help whatsoever. If we didn’t live in a rural area I would’ve long switched Internet providers. And we’re paying $150 a month!! Honestly, I can’t tell you how frustrating this has been

Their a joke. My wife only spoke to someone on the phone and the person did not explain things as they should have and left a lot of details out. They said we signed a 2 year contract...No we did not. On paper or electronically. There was no agreement made at all. They never explained how you would be prioritized after so much data. They are not high speed at all. They refuse to give us a copy of any contract what so ever. As before, we only spoke to a rep on the phone and they never said anything about the issues we are having. They made it sound awesome and what we got was pathetic. Nothing was signed or electronically agreed to. Now they say were held to a contract for 2 years. They refuse to show any proof because they have none.

100%liars and thieves. Bad customer service and horrible management. Shady operations and lousy internet at best. Outrageous pricing for all this as well. Karma

Im a current customer, getting an honest straight answer is not what this company is about. My service gets slowed to the point where a basic email wont send for three hours during the day (6pm to 8pm) this is with a unlimited data plan. The reason, none. The fix unplug the modem. Ah, if it were that simple. Worst service via internet and customer service. Thanks Viasat way to raise the bar.

Pathetic internet service. Sad when your internet cant even run phone apps. Absolutely pathetic and overpriced. How do you remain in business?

I am still waiting on my refund for the service they never installed. Nothing more than thieves, and liars. They came to my home, told me I had to cut 4 trees down. They never came back, so not only am I out my up front installation fee, I am put $1000 for trees to be cut down, and NOT REMOVED! Worst people ever, I filed with the BEtter Business Bureau

The service is expensive, the latency is huge, the customer support is the worst I have ever seen.

How is being prioritized down to 15 kbs per second worth $70 a month? High speed? Seriously? Poor customer service and nothing but false promises

Dont get this company to install nothing in your house. The internet doesnt work , I cant play games, I cant watch movies . I only had the internet for 4 days, than when I cancel with them , they turned me in to the collection agency, . Do urself a favor and dont mess with them

Customer service is a joke! They havent even installed service and have already made a terrible impression !!! When you set an install date you honor it not send a text saying they are changing the date with out even asking . Not a single department is on the same page. Honestly we are considering cancelling all together because of the bad customer service!

Our experience with Viasat is worth more than 5 stars. From the initial contact, the person setting up installation, and the installation itself, it was excellent. Our installer, Omar, was the most professional technician weve ever had from any company. Pleasant, courteous, explained everything thoroughly - cant say enough good things about him. So far our internet has been the best experience weve had since we have lived in this area.

Awful internet. Please read this. If you want to throw away your money use viasat. The speeds remind me of dial up days.

Well I started work for these guys training on rg6 cable. I just moved here as well. I train for a day and then Im told its for free. So I asked for help with fuel till check hits. After a week worth of driving 120 miles round trip signing paperwork and everything I had already done on indeed no one would help. The place is a joke. Thankfully I found a real job willing to help its employees. If yall are going down hill as bad as I was explained, i figured a good employee would be the first type of person to keep. Ridiculous. No star isnt possible thats the only reason they even get one.

I wish Google went lower than a 1 star review... Id give Viasat customer service -10. We live in high elevation in the Rocky mountains, and they installed our dish directly under the roof where snow and ice slide off, and the dish will be destroyed in a matter of time. They want us to pay a minimum of $95 plus parts in order to move the dish. This is their mistake, and they refuse to make it right. In addition, we had several issues starting service. We were told many lies in the onboarding process. WE DO NOT RECOMMEND VIASAT.

Very poor customer service. They are liars canceled my order and put in the notes I refused options. This after the technician said he would be back with the correct equipment. First they told me they lost my equipment. They use a sub contracting company for installs not reliable at all. Do yourself a favor and call another company.

Absolutely the worst internet provider on the planet. I have unlimited 150 gigs and I only get 4 megabytes routinely. not to mention they do not answer their customer service phone and they will not call you back when you leave a message worst customer service ever.!

Awful service . I had very bad experience started service on February 2018, when they try to pick it they charges you even thought is they job to fix it . they charge you fortune without telling you. My advice dont used this company safe your selft from those who ripe you off.

This is a terribly run organization. From their reliability of service and customer service to their prices. I’ve spoke with many people there with little to no help from any of them, not one! Brent D is bar far the most unknowledgeable, rudest and uncommitted employee I’ve encountered. You just don’t swear at customers and then say things to appease them, all while not delivering on anything. I can tell through telephone conversations that he has little man syndrome. I’m sure he doesn’t wear the pants in his family. Shop somewhere else, for your own sanity.

I wish I could give less than one star. Horrible horrible service and customer service. I wish I looked at the rest of the terrible reviews before we purchased! They make it impossible to speak to someone at times and if you do get someone on the phone they are so rude. The service sucks..it barely works in one room in our small 1700 sq foot home. Please go with someone else!

I wish I could rate with 0 stars. DO NOT USE THESE GUYS UNDER ANY CIRCUMSTANCE. Use any other service, even if that is mere cellular tower service. Customer service NEVER HELPS and is condescending knowing that if you are using them that you have little or no other options. Even though we get snail speed service (IF any service at all) we are still told that we are out of our allotted and pay around $120/month for their best plan. In fact, I had to purchase 5 EXTRA GBs last month for an additional $50 (so monthly total $170) for the splotchiest, most unreliable service. AVOID AT ALL COSTS. We have been forced to use them for a few years now and honestly could not be more unhappy with them but literally have no other option. They purposely make you go through ineffective processes (unlplug, now plug in, try unplugging again, now plug in) until you get tired of dealing with them and then have the audacity to try and sell you other services like an obviously loaded plan for unlimited service calls for a low monthly fee.

Holy moly. Giving 2 stars because it worked most of the time. But if you rely upon internet for work DO NOT SIGN A CONTRACT! Very intermittent service, and customer service is completely automated at the beginning. And it loops you all over the place. The only way to get a live person is to say cancel service. And then you are talking to an on off-shore service person reading from a script.Oh man, I am still on hold trying to cancel service to contest the early disconnection fee. I think they dumped me. This service borders on a scam situation. Buyer beware!

I got internet service with VIASAT about 3 months ago, and before doing so I made sure to ask questions about what I would and wouldnt be able to do as far as the speed goes. I had the second fastest package that cost 160 a month and the customer service agent I talked to when asked guarantee that my son will not have any problem playing games online, which was the only reason I was going with VIASAT instead of hugnet because they had told me that my son wouldnt be able to with their service. After getting the service, and of course signing a 2 year contract there was no way that my son could play any games online, and by the 15th of the month we were out of data which made the internet even slower. When I called about the issues I was told that their service cant support online gaming, that I had been missimformed but still they couldnt do anything for me so I was just stuck in a contract that didnt provide the service I needed. When I cancelled the service because it didnt make sense to keep something that cost 160 when I could get the same thing for $50 with hugnet, I ended up with a fee of $423 to pay to viasat as termination fee and because I terminated the service one day after the new billing cycle had started. I honestly wouldnt recommend this to anybody, as they will lie to you to get your business and just leave you hanging when issues comes up. Also I had to return the supplies one of which was in top of my shed within 30 days or be charged an extra $300 for that. When I called to ask that they extended that time because I am 8 months pregnant and cant climb, again I was told that they couldnt do anything about that. Its just been a horrible experience.

Viasat is the biggest bunch of bandits in the industry. Dont waste your time or money. You will never get a us based operator on the phone and communications are a joke.

I had a salesman sell me the internet service and set an installation date of 9.12.19. They cancelled that date and 5 times after that until I told them to cancel my service totally, not wanting to deal with a company that isnt even organized enough to set dates and keep them. THEN I FIND THAT IN ADDITION TO THE $100 INSTALLATION FEE. THEY CHARGED MY ACCOUNT 3 ERRONEOUS CHARGES OF 68.56, 71.56 AND 71.74. IT TOOK ME 1 MONTH AND 15 CALLS TO GET MY MONEY BACK.

This is the worst service ever. If I could give them negative stars I would. The service is not at all what they claim it is, then they will hide behind terrible customer service and legal mumbo jumbo. Do not use this service. You will not be able to use any internet phone services, you cannot have any online gaming and we found out last night despite what they tell you, you will have trouble streaming video as well. See the attached photo from my TV. Even our regular internet functions are slower than they have ever been....what a joke.

If you want Richard badge number 1916373Office Monterey Mexico to argue with you when you ask to speak to customer retention, by all means order this service. You will cap data in under a week and then be sold a $200 package that extends data another week. Their app says I have 0 devices connected yet Ive used all my data? It makes no sense. When I asked to speak to tech support or have someone come check it they argued with me. Companies like thos need to be legally obligated to be truthful. I am so tired of being ripped off by tech companies.

I spoke with a sales rep for 40 minutes trying to find the package that worked best for me. I wanted something for Xbox live, Netflix the usual stuff people use internet for these days. I was told that the gold 50 would be perfect and that I was going to be thrilled. Hardly. The technician came out and he to was a little unsure as to why I got the bundle I he was installing that day. So I had the service 4 hours and things weren’t loading. So called customer service and complained. Problem “fixed”. Not even 24 hours into having service my Netflix was buffering constantly and there was no way to play Xbox of any kind. Long story short after having the service 4 days and after being charged 154.00 dollars (yes after 4 days they debited my account) i called and cancelled completely and after several supervisors I was told due to the experience I had my early termination fees would be waived which are 15.00 a month every month you don’t use their service in their two year contract. So I sent their equipment back and they then debited 475.35 out of my account one month later. All in all I was told what I wanted to hear the whole process and would absolutely not recommend to anyone for anything. Edit- December 3rd: After 37 phone calls on an average of 20-30 minutes per call and 7 supervisors I did get 283 dollars of my money back.

ViaSat was the worst customer service experience I have had in my seven decades on this earth. I live remotely, so scheduling a service call on short notice is not in the cards. But I have waited 5 months and finally disconnected my service. The first tech, had a flat tire in a mountain town and wasn’t sure he could make it before late afternoon on an 8-11 appointment. The second appointment I had to call repeatedly to schedule was for 1-4. At 6 PM, I called the dispatcher a second time and said I had not heard from the technician. “Neither have I” was his response. The technician called about 7 to say he doubted he would make it to us that day, having just arrived at the call scheduled before me and that was hours driving distance from me. ViaSat pays these guys $90 a call and overbooks them, planning on cancellations.I had a phone line w ViaSat that had not worked for the aforementioned 5 months. When I explained I needed a credit for that lack of service against my early cancellation fee of $25/month for the time I was short on the 2 year contract. The foreign call center employee I was speaking with said there was nothing he could do, that payment was nkw considered a prepayment. His supervisor echoed that same response.ViaSat’s business model provides no commitment for continued technical support to people they sell their internet services.

They tricked my mom into getting a 2 year plan with the worst over priced internet i ever seen. They told her it was high speed and that she could use 6 devices. Couldnt even use 1 without it being slow takes a day to download a 7 gig file.Terrible costumer service and now she is out 400 bucks just to get rid of it.

Viasat is indeed ripping their folks off. I spend 110 a month for their unlimited services, but their services are very limited. My kids go to a virtual academy, but due to the lie, perpetuated by viasat, they cant log on when the Virtual Academy requires them to log on. With that said, Im in contact with our attorneys in regards to Viasats deceptive practices and will be going forward with a lawsuit against them. In the mean time, if youre wanting to spend 110.00 a month on quality internet, do NOT use viasat!

Worst internet experience ever. Unfortunately it was the only option at the time because of where I lived. It was a mess from the start, when I tried to sign up initially the people I spoke with were incredibly rude and tried to trick me into paying more. Was able to sign up with someone else later. They didnt offer unlimited internet options which was unpleasant as a student having to monitor how much I was using so as to not run out before the month was up. The service was terrible and was so slow even with their fastest available plan. When I ended the service I was told I needed to go on the roof to remove something from the dish to return to them along with the modem or pay 100$ for them to do it or 150$ to leave it there. This was never mentioned when I started the service that I would expected to remove something from the satellite that was installed on my roof. Avoid this service!

Wonderful place to work. Awesome environment, great workplace and we like to have fun while we work

This is terrible service. They set up my service/install and when I got the confirmation email they screwed up on my address. I called in three times to correct this and on the third call, now they tell me they cant change the service address and will have to cancel my account and install. This is terrible service. Why would I sign a contract with a company that cant fix a simple address.

Worst customer service ever. I remember when you could speak with someone in Denver, Colorado and get help. Now you get the help from another country who will only argue with you. I have called on the same issue multiple times and the will not fix it. I have also asked to be transferred to the United States several times and they refuse to. Viasat Inc. has really forgotten what customer service is.

Never use this company. They are liars and will take money out of your account even after your contract is up. Companies like this shouldn’t exist. If you can go with ANYONE else, do it for your own sake. They’ve put me through hell with overdraft fees. Stay away. Screw em to hell.

THE worst - if you call tech support, good luck, and hope you dont get a guy named Jose Matus - the most belligerent, rude Mexican millenial on the planet. This is the most poorly run company in the biz - and charging that much for extra data? I cant wait for the Feds to shut you down. STAY AS FAR AWAY FROM THIS COMPANY - RUN!!! GET ANY OTHER SERVICE BUT THIS - THIS COMPANY IS CRIMINAL.

Poor customer service. Crappy equipment. Overpriced service. I would definitely try and find any other alternative.

When we had them our WiFi was terrible and randomly stopped working. When we got the guy here to help us with our WiFi he showed up said our WiFi was working and left while it wasn’t. We now have the guy coming back in a week and we are stuck without WiFi.

This is the worst WiFi service I have ever had. It takes forever to load anything. I never get a bill. I have to persue the company to make sure I’m not behind.I would switch in a second if I had any other options.

Absolute garbage. Before committing to getting Viasat, the tech was here aligning the satellite and guaranteed a very strong signal that would have minimal to no interuptions. And since we have multiple smart TVs, laptops, and terrible cell service, we got their best platinum package (that still has 150 GB data cap per month). If anyone knows anything about internet, the average user goes through that in about 3 days.Our internet is out more often than it works. We can barely stream Netflix on our TV.The customer service is garbage and are never any help.Do yourself a favor and dont even waste your time or money. We pay $210/month for trash internet.

I would give them a zero if I could. This is the worst service, worst product, worst customer service of anything I have ever contracted for. I live in Granby Colorado. No fiber to the house. I pay $160 per month for sat internet to the house. For nearly seven years. It is slower than the old aol dial-up. It drops all the time. You cant even get email much less access any data, content, streaming. And I am at the highest level possible. I am going to pay Comcast what ever the cost is to run fiber to the house. Whatever the cost. I am going to dance naked on my table the day I dont have to rely on Viasat

Very high level of people They are on the cutting edge of satellite technology, Wally World Satellite Via Sat retailer

Wow what a scam service..bad buffering limited availability of service..go with ATT or some other service that has a satellite operating in the USA and customer service in the United states these guys dont have their own repair or installation they sub contract and who knows the kind of people they send to your home? Installer we had was shady an did bad work..

Absolout worst experience with this company. Be sure to read the fine print cause once you sign they get you a million ways. The internet quality is very slow most the time Im calling cause its not working for days. Then to top it all off dont trust what they say there unlimited plan are not unlimited you get 60 gigs premium gigs and oh get this they said it still is an unlimited plan cause the rest of the gigs are just not premium so your service might be slow. Yeah right more like doesnt work at all. Guess thats what you get when you have to feel share holders wallets . Be cautious and dont sign if you dont want to go through this.

The most horrific company to deal with. Phone staff is awesome, but they must get their butts chewed daily by unhappy customers. Living in the mountains it is the only choice, and my advice is watch your bandwidth, their meters are off and they charge an obscene amount for their service, then on top charge an obscene amount for a gig of extra bandwidth that costs pennies.

Awful! We use to enjoy working with this company . Now I absolutely hate it. I work with Veterans and need the internet . Calling them and basically them not caring about me or the vets is crazy. 5 days no internet make it 6 by the Time they actually come out. If I had another option for internet Id leave in a heart beat.

Very slow internet... terrible customer service...weve had viasat for less then 3 weeks and Ive had to call them 9 times for service related issues.... DO NOT USE THIS SERVICE TERRIBLE!!!

With customer service its definitely hit or miss some are great some are terrible. I have called Viasat 5 times now since March 22nd to get the box and labels to return equipment. I called once again today and was helped by a lady I believe named Phyllis who actually helped me and was professional read the address it was to be sent to , and it was almost completely wrong. I am worried I will be charged for not returning equipment and I am not having that. The service wasnt the best but we didnt have much of a choice because of where we lived. There prices are ridiculous and Im not even gonna ask about the $7 credit I was due when I cancelled.Update: I finally received the box returned the equipment and now they are trying to charge me $95 for a service call that never happend this company is ridiculous.

Was switching from Hughes to ViaSat based on recommendation from a neighbor. Two weeks out the deal has yet to be completed. 3x visits from third party installers who never seem to have the parts needed. They seem to use this as an opportunity to upsell you and change your plan as the modem anyone has is an upcharge - very clever ! When all we want is the system promised this smacks of bait and switch. We will see what week 3 holds otherwise I cant believe it but Hughesnet never looked so good.

We used to have Hughesnet and Viasat (formerly Exede) is worlds better (except in one area, but I will get to that). When I got a mailer that said Viasat had unlimited plans, I was intrigued. It turns out that unlimited is not accurate. Up to 150gb youll have normal functioning service. After 150gb, it is basically unusable. Like literally, I could not even load my gmail in a web browser. You will likely find that 150gb limit is an urban legend with satellite. When you are not going over your data limit, it has been a lifesaver for us. We live in the foothills near Denver and we literally have no other option for internet. Viasat has made us feel normal. When youve gone from having 150 megabits per second to barely 25 AND you have data limits, you feel like youve stepped back in time. Nothing makes you feel like third world country than satellite. Dont get me wrong, we are GRATEFUL to have it. But here is where Viasat really flunks the test. At least with Hughesnet, if you went over your data cap, you could purchase additional blocks of data which means they unthrottle you. With viasat, you are out of luck. If you run out, youre out until the billing cycle starts over. At the moment of writing this, I am trying to download an 11mb training video. It is taking over 20 minutes, the network connection is lost and I have to restart the download over and over again. sigh....

Horrible. We have their Platinum Plan. Do not be fooled! They do not provide the service they sell you on, you cannot stream anything, hard to even use a search engine or check email, spotty service, very expensive. Customer service is non existent. Installers are lazy and do not care about your house or what they do to it. There is no good satellite internet providers. Wireless Broadband if you can, go without if you cannot.

They are terrible! Not only did it take 3 times for them to come to my house to set it up. But when I cancel they charge the rest of the contract, but also 90 dollars to have someone put a thing in a box for us to pay to get it shipped and hope for no late fees. They are not helpful and I wouldnt use them.

This is internet that should be $35 at most. its ridiculous that this garbage could possibly be considered broadband - it doesnt even stream.