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Jada Lee - State Farm Insurance Agent
3340 St Johns Ln, Ellicott City, MD 21042, United States
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민토
Review №1

Truly amazing customer service. They have been my agent for a good number of years for my two auto insurance and home insurance from them. Agent Kelly worked with my case but her whole team is kind, knowledgeable, and very helpful. They tries to understand my situation to help me in the best way. The office is located conveniently and is very inviting.

Hy
Review №2

When I had any problems, she always helped me, was always there for me, and always responded to my requests. I always admire and appreciate her perfect work. I strongly recommend this person to you.

Ch
Review №3

Talking with insurance agents can be daunting at times, but Jada and Kelly were so kind and helpful, that it made the whole process so easy and comfortable. They really do care about getting you the help that you need and you just know that you are in good hands! I would highly recommend this team!

Su
Review №4

Amazing customer service! I highly recommend this agency to everyone. Paulina was very helpful and responsive and she went above and beyond to help me.

Yo
Review №5

This agent, Kelly, knows what they are doing, and they sure do their best to help their customers. They were always there when help was needed. Already recommend a few of my friends and would to any whos looking for an insurance agent.

So
Review №6

I’ve had several different insurance agents before but this office is the one I strongly recommend. The agent Kelly Kim is very friendly, alway there to help and she knows what she’s doing. I’m glad to have this office as my insurance agent.

Ja
Review №7

Best coverage for the best price to cover my new home and my car. The process was quick and easy. Very professional agency!!

JU
Review №8

Jada gave me the best rate I could find for my auto insurance. She is very knowledgeable and honest. Great customer service.

Au
Review №9

The smartest and honest State Farm agent. Her work is flawless and straightforward with the detail of information. I highly recommend her.

Jo
Review №10

Kelly and the team do a great job providing exceptional customer service. Agents always enjoys my call when I need them.

Yo
Review №11

I got a quote about my rental property in a timely fashion. The agent followed up afterwards. Great customer service, I highly recommend them.

se
Review №12

The staff are wonderful, they have gone above and beyond to help me.

Mi
Review №13

I highly recommend this office. Best customer service ever! Kelly is the one of the best agents that Ive worked with, and she is extremely kind, accurate, fast, and she knows exactly what the client wants. I am so glad that I switched to the State Farm, and also get to know this particular office.

Ju
Review №14

Great customer service! Fast and friendly!

Mi
Review №15

Horrible Experience! I was working with Kelly Kim out of Jada Lees office and top to bottom extremely bad customer service. I got my car insurance thru them. I set up automated payments with them and never drafted the money. Almost two months later I get notice saying I missed a payment. I called to ask why they didnt pull payment and they said I didnt send the form when I know my assistant faxed it over. Kelly doesnt know what shes doing, doesnt follow up with clients. Kelly was suppose to have Jada call me the next day no call no email. I had to call back. Being in the insurance industry if a client missed a payment the 1st thing they are going to do is to see why a payment was missed. This place has horrible communication, rude, and obviously arent looking out for clients best interest. Transferring to another office. Better pick a different State Farm Agent.

Information
3 Photos
15 Comments
4.8 Rating
  • Address:3340 St Johns Ln, Ellicott City, MD 21042, United States
  • Site:http://www.jadalee.com/?cmpid=tb5x_blm_0001
  • Phone:+1 410-461-1010
Categories
  • Auto insurance agency
  • Insurance agency
  • Home insurance agency
  • Life insurance agency
  • Renter's insurance agency
Working hours
  • Monday:9am–5pm
  • Tuesday:9am–5pm
  • Wednesday:9am–5pm
  • Thursday:9am–5pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:9am–5pm
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