Today I brought my son and step son to workout and the lady at the front desk wouldnt provide charging information and I thought I had guest acct privileges..instead she read aloud in front of my two boys the details of her coworkers disgruntled notes..humiliating me!!! She billed me 25 dollars when before only after a first time visit which it was for my son...my son paid from his card as I was totally embarrassed..Good Job family fitness..you constantly cause me hurt;

Sales is about building relationships with customers and associates at this location dont listen and rely on pressure tactics. Very uncomfortable experience and would not recommend this location to anyone serious about achieving their fitness goals. Shop wisely and be mindful about social and emotional intelligence as those are important factors in finding a gym that will support your mind and body. Mask policy is not enforced and there is no social distancing despite signage that states otherwise. The gym did have a slight odor as well.

The choices if equipment is good. Id like to see some better quality bicycles upstairs. I loved using the nice ones that were outside under the tent. I guess those are just for spinning classes? The current bikes are old and many have broken items on them and lack cable hook ups. Times have been difficult, I am sure. You guys did a marvelous job managing the inside to outside and bake to inside moves. The pools are usually well taken care of as is the hot tub. Sometimes the covered pool needs cleaning more often. The grounds are well kept and attractive. Overall, I am very happy at CalFit. Keep up the good work!!!

I love it here! It is always a great place to work out. The staff are friendly, and the people are nice. I have made some really great friend from here. Come join in!

Great way to start my day before I head off to work. Good people, great pools and racquetball courts and I am loving the gravity classes!

Ive been a member for about 15 years and this is my preferred location I work out everyday and take advantage of the hot tub pool sauna if youre looking for a great place to work out this is the place

Every time I come here, I feel it is random if my badge properly get scanned. I know if its scanned properly, because I get a e-mail 40 minutes later for CalFIT award. I left after my workout today and informed the person at the front, that my badge wasnt scanned properly (no e-mail after 1 hour). The person state they are confident everyone is scanned properly when they enter. I was confident it didnt scan, but I decided to drop the matter (it didnt scan, because the e-mail notification didnt arrive at all). Not a big deal, since I typically hit the 12/12 mark, and occasional 5 points doesnt matter. However, it is a minor issue that bothers me based on principle.

I think its time to find gym that isnt like a bank. People get little free in evening and these guys close at 5 on Saturday

The covered pool is filthy with animal feces near the walk way and all around the pool. Spoke with a manager who was dismissive and told me the pool guy was out yesterday. I walked out and wouldn’t swim in that pool. I don’t think the health department would think favorable by the site of that. I’ve been a member of Cal Fit on and off for twenty years and I’ve never experience or complained about anything.

This place has gone down hill, very bad. Theres only 1 pool for kids now and its filthy. Theres debree in the pool, the deck around the pool is disgusting filled with goose fecies. The tables and chairs are filthy and not even set up. We cnacleed our membership.

The administration needs to apdate the daycare hours. obviously it gets more crowded at that time, its so frustrating the way they are managing. limitating to a single ahour a day(by reservation), under their own short schedule time. with out mentioning the poor custumer service. today I was finishing my workout at the racketballcourt and a young lady asked me to leave the gym, arguing I can not be there after the daycare ahours with my kids. I get ready to put everything back in my backpack and she was waiting outside. she got close to the door again and told me that I have to leave now because there was a teenager waiting outside to play, and I understand that. but her attitude was not necessary. I pay to use the installations as well, but Now im stuck with a monthy payment for a limited family plan that is not working for me. Everything is getting back to normal, nobody uses the masks and no social distance is practiced inside. I do not get why they are still cutting so many regular hours a day nither the daycare limitations if they still charging the same.

Always loved this place. Lots of modern equipments for exercise and workouts. There Zumba and cycling classes is always my personal favorite. This place is always clean and the staff is helpful. I only wished they are a little cheaper for a large family to join.

Great facility and pool. But poor customer service. I have mentioned to front desk staff that people do not wear their masks in the men’s locker room—that’s not the company’s fault. But I have asked them, several times, to put more signage up to remind patrons to do so, and they have not. They only have intermittent signs to remind folks to distance.Also, whenever I call, it takes several minutes before anyone pics up. It’s annoying to do this to have to request a swim lane, but it’s the only option.

California Family Fitness, ElkGrove-Bond is a fantastic location. I am both pleased and appreciative of their extra effort to ensure COVID did not interfere with our health in all ways! This club has wonderful members, and employees. It is very difficult to jump out of bed and into the pool/gym daily as a routine. However, with employees like Jen C. and Bo, I became more avid and devoted. The gym was not only about my morning workout - it was about the employees, kind and caring greetings and welcoming. I was very happy to purchase the punch card ten times over to continue to see my friends. But, most importantly, to keep the gym alive. Thank you Cal Fit for the fantastic service and willingness to shine through this crazy time. I absolutely love the new process! Leslie.

There new app is designed REALLY poorly. It needs a LOT of help. The old app was MUCH BETTER. Classes are great and instructors are very energenic.

Love the set up. Staff is friendly. Equipment is very clean.

The accessible shower, was not working, could not showerGet it fixed

Amazing. This gym has everything Im looking for!!

I have been a member at this gym for 20 years and truly love my cal fit family ❤️

Clubs been closed. I have calling locations and corporate office since March to cancel my membership. No one is picking up phone and no place to leave message. There is no working email to contact. Still charging account. It’s reduculas.

Plenty of room outside and great atmosphere ,get the day started on the right foot.

So youre gonna charge people membership during pandemic and dont let us choose to keep membership frozen? Shouldnt charge full price on limited outdoor only service in terrible wildfire air quality! Not everyone is ready to go back. They dont answer their phone. Voice-mail box to freeze membership is full not accepting new messages.

Great handball workout here.

Outdoor gym area is filthyHasn’t been cleaned in a long timeUnacceptable

During these trying times, some of us need a physical outlet for going crazy. While most gyms took the easy way out and closed... my cal fit (bond road), went the extra mile and provided provided its members a place to continue life as normal. Thank you call fit!

When I work out upstairs I stay away from people, usually theres not many people when I go anyways. Wearing a mask while working out on the treadmill, its very difficult to breathe with your face covered. If there is nobody around I dont see why the janitor has to go around telling people to put on their mask. He too needs to stay 6 ft away. As he gets up. In your face about it. They should worry about the people who arent wearing a mask at all, not the ones who do have it on , but lowered right below the nose.I dont doubt that many clients will stop going and cancel their memberships.They seem to pick who they want to tell as well. Not fair acoss the board.

First came to Cal Fit for a Birthday pool party in the summer. Honestly amazed how nice this gym is! There are 3 pools: one for laps, recreational, and what looks like a training/aqua classes area. They even have a water play structure. This gym has tennis courts, in/outdoor basketball, mini golf, two stories inside which has the gym norms: weights, cardio, cycling, group classes, 3 racquetball courts, rock climbing, hydro massaging, tanning, steam/sauna and kids club.Locker rooms and gym equipment are clean and decent. Staff are friendly, helpful, and of course remember you when you go in regularly.I chose this gym not only to get a good workout, but for it has a family fitness feel, hence it’s name.

I’ve been a member since 1997. My 3 stars is for the nice yoga classes I take at Cal Fit- Jackie, Charlotte and Jennifer are great. The staff are usually friendly enough. Club is generally clean. Way too many people sometimes. Cool pools. My problem here (-2 stars) was for horrible customer service I received by a very arrogant employee who goes by Daniel G. When I raised a legitimate problem with my membership fees, he was completely dismissive and basically was, like, ‘too bad’- happened to all members due to the new laws on minimum wages’. Waved me off. My contract terms were very clear. When I decided to take it up with the main office, the employee there who helped me agreed my membership fee should not have changed per my contract and fixed the problem immediately. Maybe someone can inform Daniel to advise members to contact the office if they’ve been a loyal, consistent client for over 22 years. An awful way to treat customers with not even a care to give. Cal Fit and its customers would benefit greatly if they’d send him to sensitivity training.

Great place! A lot of equipment, you will always find a fun stuff to do. Group classes are super fun. Swimming pool is clean and warm. Hot tub is my favorite! They also have a great staff , very helpful and kind.

As if it wasnt a rip off already with the 10 day passes for $60 with limited equipment do to the lack of space outside. Now Calfit is squeezing the cardio equipment in the tent the weightlifting equipment is at, thus creating a more cramped workout space less than 6 feet apart and starting on August 20th, they are going back to regular membership rates....with the same extremely limited equipment. They dont want to spend the money to put up another big tent over the open area in the back by the entrance door or over the tennis courts so it would at least be safer or worth the amount of money we members are paying. Instead they are going to charge the same rates for less access. If your a single person member this cost wont affect you much but when you have a family plan like I have, its a huge rip off. If I lower it to a single plan since the other people on my account are kids, when Im ready to raise or back up, Calfit will not honor the rate I have now.

I canceled my membership (before Covid closures) and I am still being charged. There is nobody to speak with at corporate and you are not even able to leave voicemails. Hopefully someone can assist and correct this error.

The staff are friendly, the equipment is state of the art, the gym is clean, they have great amenities for the whole family.

Nice place to exercise. There are times when the gym is packed and times when its basically empty. Its right next to a trail if you want a quiet walk. It provides us with what we need for a healthier life.

My score should be a 10...I am unable to change it because it’s locked. I love and pull from the energy of all of the like-minded people that come to CFF. I need accountability with a positive workout environment and CFF provides just that. I don’t know about any other retired people, but I need to have purpose to get up and get moving in the morning so the day isn’t wasted. I’m one of those people who don’t do well with online workout training; I need the energy/atmosphere from a gym! Staying fit and healthy is KEY in building a healthy immune system. Being able to get some stress-relief and exercise is so important for a healthy mindset. Lastly, in the last nine years this 5’ frame gal has lost 70+ pounds and I have worked very hard to stay at my healthy weight. CFF gives me a positive workout environment, a trainer and options of group fitness and equipment that has been pivotal in my healthy weight loss journey. I pride myself on being a fit and active grandma flirting with 60!

I’m a new member and joined because my daughters recommended Cal Fit. The staff is friendly and helpful. The facility is cleaned every morning and I see staff vacuuming the floors and cleaning the equipment. The members are friendly and enjoy the workout routines set up by the staff.

The reason Ive enjoyed my experience with California Family Fitness is because of the staff, but more specifically, the wonderful personal trainers and body fit coaches. Ive been working with Andrew for quite some time now for personal training and hes the best trainer! Hes kind, patient, and very knowledgeable, but at the same time encourages/motivates me to not give up. The trainers/coaches are friendly and the classes are challenging, but a blast! There is a lot of equipment, which is a plus.

Just completely horrible the staff are weird and extremely rude and the person who did our plan forged our signature and changed the plan that we agreed to pay after. I’m not sure if this person was fired I really hope he did he brought a lot of inconvenience. They also have a whole place thats sells junk food which I thought was odd and ironic since it’s a gym.

This is my regular gym. Usually, I would to there 2-3 times per week. The lap pool is heated all year around. The group exercises are fantastic. I love their spinning class and cardio workout. Instructors are professional and make your workout fun. You will find the gym sparkling clean as they have enough staff to keep the bathrooms and floor in good shape. The floor and pool areas are upgraded/remodeled every year. They will add new workout machines from time to time. Thumbs up. Best gym ever.

Great service and settings

Great facility, staff is friendly and qualified. I left several years ago to go to another gym. Came back to Cal Fit because the other facility didn’t come close to Cal Fit. Won’t make that mistake again!

Always a good time.

Always a great place to workout! It is clean there, the people are respectful and it has a nice environment.

They has amazing trainers who help you reach your fitness goals! They can alter workouts to suit your needs and yet you will still reach your goals! Amazing!! Give them a try!

Since becoming a member, I am able to walk further than before. Having a personal trainer has been a great help, being a seasoned individual. A little pricey, but worth it.

They will put you under contract and close during the pandemic and charge you over and over without backout. Avoid this company and go small gym!!! Never again!

I’m glad I am a member! The kids and I enjoy our time at the gym! It’s very close to home and the staff are so friendly

The water aerobic pool is awesome! Its heated to the degrees recommended for people with arthritis, although anyone would enjoy this pool when classes are not in session. My sports doctor told me that water is wonderful for people dealing with arthritis.

Love this place. A safe environment for anyone who wants to improve health and fitness. Clients and staff very friendly. All ages, sizes, shapes, health levels.

I started my journey with cal fit 2 years ago but only switched over to the bond road gym this past year. It was the best decision I have ever made and has changed my life in ways I can’t explain. One of the reasons is because I started taking Kelvins Jenkins bodyfit class and I couldn’t imagine my life if I had never taken his class. He makes the class fun and is very encouraging while still making sure we have good form and get a good calorie burn in. I sometimes will do personal training sessions with him for a nice change up to my normal routine or when I hit a plateau. Kelvin has been a huge help in my weight loss journey and I don’t think he even realizes how much of an impact he’s made in my life. I still take kelvins class 3 times a week sometimes 4 and on occasion will come back and take his evening class too.

Love working out first thing in the morning at Cal Fit. Keeps me energized for the long day ahead!!

The customer service at this location is less than desired. There are times that I can go through an entire workout being acknowledged once by the staff. Couple that with equipment that is cheap and tends to fall apart, or the fact that they close really early on the weekends -- and well, I was on the verge of cancelling and finding another gym.The final straw was a recent price increase that I was never notified about. My past dues of $55 seemed excess based on what I stated before, but an addition $3 per month seemed to add insult to injury. Its not that $36 per year is a large sum of money, but the fact that it would just be raised didnt feel right.Today I cancelled my membership and, while I explained my grievance to the front desk staff, I was told that it was probably in my spam folder. As someone who works in a position where I have to email clients, I was fully aware of this fact and let him know that a simple search of my email account netted nothing. He admitted to me that I was not the only one to make this complaint, but explained that this was an increase because of minimum wage laws.This begs the question, if my dues are double that of other gyms and the amenities are nice, but not twice as much as Cal Fits competition, then where is all the money going to? Also, if people are complaining about customer service at this and other Cal Fit locations, why are they only paying minimum wage? Wouldnt it make more sense to increase staffing costs to ensure your clients are taken care of, versus racing to bottom for expenditures and giving clients a sub-par experience?Fortunately, I have found another gym that is about ready to open up in Elk Grove, with the hours I want and honest expectations about customer service. At start up, I was enrolled by the owners (I make that assumption because they took a pride that would come from owning something, or at least believing in what they were doing) and felt like they were hungry to succeed and give clients that they deserve.Until Cal Fit finds that magic again, I dont believe I will be the last client to cancel for similar reasons and will probably be more of the norm. For this local businesss sake, I hope they get back that customer-centric purpose, from their front desk to their corporate office.

In an ocean of personal trainers, fitness professionals, and gym bros, it isnt easy to find someone who is authentic, knowledgeable, academically sound, and completely engaged with meeting client needs. Kelvin Jenkins at Elk Grove (Bond) is an expert trainer. His positive demeanor encourages others to test their physical limitations, and his thoughtful programming maximizes the body’s ability to work without resulting in everlasting muscle soreness. Further, his careful attention to clients ensures that movements are executed with proper form and ultimate safety. For myself personally, a continued problem with my back has made for many road blocks in the past. Kelvin understands my limitations and provides useful modifications that still result in an outstanding workout without further injury. Because of these things, Kelvin has been a major influence in my journey from obese to athlete. Kelvin is truly amazing and someone that I continue to rely on.

Staff is not nice, supervisor (India, female) not response to member’s question nicely and politely. Salesman in Bond road (from Guam) used flirting word and not respect female client. Quality drops a lot. I miss the old nice and caring staff from 2013-2015. Please change and upgrade the service quality of your facility.

Kelvin is my personal trainer I have been going to him for about 3 years now after I shattered my elbow and had to have surgery. He has helped me to get the use of my arm back and I am stronger than I was before. I think he is an amazing trainer and I would recommend him to anyone.

I never used my 24 hour fitness membership I think I went a total of 5-10 times in the 2 years I had the membership. I go at least once every week to Cal Fit! I work out with my trainer Tiana Lucky who makes it fun and she challenges me to do a little more or track my nutrition. I have some old work injuries and just felt like I was crippled... Bad knees, back problems and a shoulder injury. Lots of surgeries and now Im stronger and feel able to go places like amusement parks and even a little hiking and camping. Ive lost weight too, when I started I was 210 now Im 185 😍🥰😊

I just recently started coming to this location. I have a three in a half year old son who I put in the child care. Because he is not EXACTLY four years old he has to go In the infant room.........I’m an sorry, but it is TORTUROUS to put a almost 4 year old who sees the big play structure in the older kids room and make him walk through the room seeing kids his age/size only to be told no you have to play with kids/toys that are too young for you. A three year old is NOT an infant! Either change your policy or add some toys for the older kids. I will now be finding a new location that will be fun for my son.

Cal fit on bond is open. Gym equipment on the outside. 10$ a day visit or buy a punch card for 50$ for 10 visits

Great place to workout, regardless of age, size,, or fitness level. I love the class instructors. They are encouraging and help you adapt the routines. Wonderful!

Group classes they conduct are full of enjoyment. They also have a swimming pool. It is best place for those who want to practice gymming in a friendly environment.

Great place to work out - lot of machines/free weights, pools, courts, classes... Offers something for everyone. You will pay more for the variety, but it is worth it for my family.

Worst customer service 👎 ever. I was on the hold for almost 1:30 minutes just to talk to customer service so they can fix their own mistake. If you have any issues don’t expect to get hold of them or don’t expect them to solve your problem even if it’s their fault. Anyways calfit is one of the best gym’s in the area minus that customer service.

Not everyone is wearing face masks. Considering cancelling membership

Great for families; grandkids love the pools, waterpark and kids club; son plays basketball; I use the racquetball courts; daughter and wife like the fitness classes; something for the whole family to enjoy.

I’ve been a member at the Bond Road location for 10 years. Absolutely love the place, and the people. So many friends made, healthier than I’ve ever been, and the staff is awesome.

This place is nothing but a bigoted and judgmental place to workout. Its nothing but a meat market for people to meet up like a bar. They sit in their asses and do nothing but text on their phone, watch TV and people watch and do nothing but take up the space and use the same damn equipment for 15 minutes. I can see why there are more and more gyms popping up because of people who just want gyms who can just get in and get out with no frustrations. People who say I just go there because of the pools, well, i sure enough wont want to take a dip in the pool especially when you have filthy people dirty it up and really dont care how much chlorine there is in there to kill the bacteria. Look, people I have my own swimming pool the healthier the better, but I will never want to share the pool with so many people. Who knows whats in their swimming pool and where their bodies been. They say its a family gym, well I just threw that out the window when they judge a lot of people in the past. Give me a break people... they only support they are people who give them dishonest and kiss butt review on Yelp and those people are definitely dishonest just to get people to sign up and lie about their reviews. That is why Google reviews are real HONEST reviews that stay on. Again, if you want wait for weight, sit-ins and treadmills equipment like waiting for a ride on an amusement then this is the place for you. Just remember to bring some popcorn or cotton candy when you do, but if you want to go to a gym where you get in or get out then go elsewhere and spend your hard earn money somewhere else. There are plenty of gyms and they are popping up sporadically. People, that work are just there for school employment and you have to tell yourself, are these kids who go to school and graduate that were rude when they are young are going to be our next generation...really? Then I would rather CFF to keep them there and school for another 12 more years and teach them etiquette and personal responsibility.

The outside bathrooms are always dirty and the sauna has paper that people has stuffed down in the corners on the seats where people sit and the floor is never gets cleaned the steam room is also always dirty. and it stinks and the floor has slime and slippery if you are going to join this place dont just walk through go inside the shower s out side first and go inside the steam room and sauna first just dont walk through quick take your time.

Staff are pretty friendly but one of them keeps setting things on the button that affects the speakers in the locker room....the music cuts in and out a can here bits and pieces of conversation. Also they put informercial channels on the TVs in the treadmill area...today e of the 5 in the first section had a prostate informercial. Would rather see the news, which was on a TV further down but not close enough to read captions.

Great staff and place to catch some Zzz I’m Jk I truly enjoy exercising at this facility!

Great workout, wonderful staff!!!

This place is ok. I like it better then some other locations I been to. There is a couple downfalls. 1. It is way too busy. You have to wait for machines to be available. I had a lady sit next to me & just stare until I was done with the leg machine. Really Uncomfortable! & 2. There is always a class going on which doesnt allow people to use the space to work out (Not in the class room).

Love this club. The new guy, Michael, is doing an excellent job keeping the club clean.

I would love to give a 5 star as Ive been going to this gym for over 20 years. But over the last year Ive had a lot of issues being able to use the steam room. Normally, regular cleaning happens before the foot traffic gets high. However since January, Ive gone in the evening (usually after 5pm when its really busy) and had the steam room being cleaned... So to adjust, I tried going when they first open at 4:30am. Same thing, steam room is being cleaned. On the weekends, Ive gone at 9am... same thing. So to adjust for weekend cleaning, I go later at 11 or noon... and guess what... thats right, room is closed for cleaning.I completely understand that things happen with peoples shifts and such, but this is becoming an annoyance since I pay to use these amenities and they arent available to me and the several other members who share my discontent. In the 20 years Ive been going here, this is the first time Ive had issues completing what I consider the best part of my workout.Just want to mention that I dont have this problem at ANY OTHER LOCATION! Ive been to the Laguna & i5, Natomas, and Downtown locations and have no issues using the amenities no matter what time of day I go. This location is near my house, which is why im writing this post. I feel like I should have to use another location just because they clean the place before the majority of their members get there.

My family just joined a few weeks ago at Laguna. We have been visiting different locations when we go to get a feel of each one. The environment here is very well set up and there is a clear distinction between the weights and cardio areas. I go in the mornings by myself because of the convenience of location and how easy it is to find the equipment I need. Everything is very clean and stocked and there is never a worry of not getting the equipment I need in the morning. When I go with my family at night, it is very different. The gym is packed with teenagers and kids. We often play racquetball but they only have three racquets in bad condition so we miss out on this here. We will probably stick to the Laguna location for family gym time in the evenings. They do have a very nice outside area with three pools, a splash area, a BBQ/social area, tennis courts, and hot tub. I would just avoid this in the evenings if you dont like stressing over crowds.

Great gym. Plenty of equipment. No lines, clean and close to home.

Good and bad 😊😢The good has great environments for the following amenities -pools warm and cold , also a jacuzzi, sauna room, steam room, many different locations per city, fitness classes basketball court, kids/child care.The bad you can’t bring a guest for free they have to pay, the membership is too expensive,They will have some promotions but always temporary 1year at promotion fee per month ,after the year you have to pay almost double the amount there is no affordable family package deals, no free tanning room with membership you have to pay extra if you want to tan, if you leave the gym after ur contract is over and you decide to come back they won’t respect what you were paying before now you pay the new fee .I love the gym but it’s not affordable a lot of the people from elkgrove just goes there for the pools, sauna room and steam room , but when the water center opens up on elkgrove boulevard and Bruceville I’m pretty sure a lot of these customers will leave.

I began my experience with a 3-5 person Groupon for California Family Fitness choosing its Bond Road location. I only had four of us registered, my husband, daughter (30+ years), and my youngest granddaughter (3). I explained that I have a medical condition that causes me to get seriously overheated, so I dont wear closed shoes/go barefoot (to more easily regulate my temperature), is that permitted? Not a problem, I was told.I attended at least 5 times a week, and I loved it. The people were kind, positive, and the facility was well-maintained. I felt very welcome and at ease. I talked my husband into going; he, in very poor physical condition, found himself playing racquetball five days a week, as well as using the weight machines, steam, spa, etc. He loved it so much that he went every day, which cut into my time--I had been going after work, but when he began going, he would ride in with me, and ten hours at the gym were just too much for him. I cut back to 2-3 x/week, sometimes less.One day, I was doing my usual workout, kind of a yoga/ball/stretch routine, when a staff woman approached me, saying I needed to put on shoes. I explained my situation, adding that I had been coming for well more than a year, that my ability to use the gym was dependant upon this, and that this had been known from the beginning. She told me that I needed to put shoes on or leave. I left in tears. Meanwhile, next to where I was, an instructor led a group in aerobics of some kind; most were wearing socks. My husband said he saw the same thing daily. I quit going for a very long time.Originally, before the Groupon was up, I had signed a contract; after, my daughter asked me to suspend (her and her daughter) from the account as she wouldnt have time. I asked whether I could add them back on later (otherwise I would have left them on); no problem, I was told, I could add them back at any time, they are in your contract. She asked me, a few months later, to add them back on. I went in to do so. No problem, I was told, just sign a new contract. I explained that all I was doing was having the suspension lifted, adhering to my original contract in which they were included, that I would be paying a bit more again, was all. Yes, I was told, but you have to sign acknowledging this.A week later, I found that they werent added, my contract had been changed(!), and they would not allow me to add anyone over 21, nor would they allow me to add my granddaughter. I kept the membership. Why? My husbands health had improved dramatically. He loved it.Fast forward to more than a year later: My husband had a medical event that nearly killed him about a year or so after joining the gym. He was, and is, in constant pain. He was in extremely poor shape, but dragged himself back to the gym. He had been commenting that staff had changed, there were a lot of people he didnt know and they didnt seem aware of patrons. More than once, he had been bumped into by staff, which was physically painful for him, without any acknowledgement from staff, as if he were invisible. He was going to use the therapeutic swimming pool, which takes him time and pain to even get to, then more to get in, as he attempts to keep his body going.One day, after having yet another experience with getting bumped into, he had made his slow way and had just gotten into the pool when a staff member walked up and told him he had to get out, that the pool had to be empty of people every hour on the hour. He needed to get out, and now. He started to humorously tell her that that wasnt going to happen, that he couldnt get out now; he did tell her he was there for therapeutic reasons, when she became more demanding. Get out. He lost his patience and cursed. He eventually did make his way out. Later, we received a phone call from an indignant manger, saying that if he swore at staff again, he would be asked to leave. Oh, and, the new policy didnt apply to adults using the therapy pool.Staff often uncaring. Facilities often not well maintained/functioning. Water off some days.

Jose is the man!!

Recently the place had been pretty bad, but with all the new additions like a bigger studio area with lots of auxiliary work out equipment like a pop out jump platform, a mini trampoline and a full length punching bag, Id say they are winning me back. Was about to write a bad review a few days ago due to a bad experience but these new equipments have changed my mind for sure. Well played management.

The management and staff are impolite and intimidating, i was charged late fees due to their mistake they have but when i called to explain they were accusing me of lying ,in fact i called twice to address the issue but each time i was treated with rude and accusing attitudes , when theyre first enrolling you theyre very nice ,but afterwards they treat you as if youre guilty and criminal. They have zero customer service. Bad bad experience .

Front desk staff will not let your guest in a few minutes after 9pm and will laugh in your face as they tell you. Sales representatives will get aggressive and yell at you / slam their desk.

Hi dear,we are factory of produce the fitness equipment.Do you interesting the water rower?

Friendly staff and fellow club members. I have reffered several friends to the club already and will continue to do so!

I was a member of this club in the 90s , then served my country and became a member again. This used to be the club to join. I dont know what happened , but I think the owners or management have forgotten where they came from. I had the worst experience with customer service at the Laguna club (Nate S ), and their corporate office (Jordan somebody-would not give me their last name). My bank changed out my debit card for a chip card and my auto pay did not work, unknown to me. I came to the club and was treated like a two-bit piece of trash that did not matter. I call corporate to get an apology and was again treated like a two-bit piece of trash that did not matter. I immediately paid a minor balance and canceled my 7 memberships to the club, and will be encouraging all my friends, family, and everyone else I meet, through social media, in person, and anyone else that is thinking of joining a fitness club not to join an organization that does not value customers. Only your money. I have paid around 30 thousand dollars over the years and would have paid that in the future. Customers matter. But apparently, not to Cal-fit anymore.Sadly disappointed,Nelson Lacsina

Brought my kids to swim, as soon as my kid went in the pool one of the attendants yelled at him to get out . When I asked the attendant for the reason she told me with an attitude that the kids have to take a 10 minute break every hour. My kid just went in but anyway when I took this matter to the manager (i think his name was autorio r) and asked him for the reason, he told me it is because the kids pee and poop in the pool.He talked nicely till i told him about the issue. His tone changed right away. So i asked him what if they pee and poop in the time that they are allowed in there(50 minutes) ,to which he said the rules are made by cooperate. I mean what is the guarantee that the kids wont pee and poop in the 50 minute they are given to be in the pool. Thats why parents are there to supervise. Since the parents are in the pool with the kids I dont think any parent will want the kids to pee and poop in the pool.I have been using the gym for a while without any issues but I dont think this rule has any point.When I asked the manager when they started this because I brought my kids to the pool before and there was no rule like this, he told me it starts in July and they enforce it whenever they have enough staff.I dont have a problem with the rules but if this is a rule then it must always be enforced not whenever they want.Id like to know what you guys think about this. Thanks and have a great day.

Its an alright gym if you dont mind crowded

Dont trust anyone there!! I signed up my granddaughter for 2 months and was told I would get a $35.00 credit when she signed up for a personal training session. She signed up but didnt get an appointment until after the 1st 30 days. This was never explained to us and of course they wont honor it. So beware and read what you sign. Ive been at Cal-fit for 15 years and have tried to talk to the managers and corporate about this. No response. Obviously they they dont care about long time members. The operation manager at Elk Grove Cal-fit was extremely rude and didnt try to explain anything.

DO NOT TRUST THE SALE REPRESENTATIVES OR ANY STAFF MEMBER! Two months ago, I went into California Family Fitness on Bond and brought a pay stub from my work because I had a discount eligibility. I provided all the correct information and yet one month later I was still charged the same amount. I went back into Family Fitness and learned one of their staff members LOST my proof of employment. I was furious, but decided to give them another chance and provided another proof of employment. Another month goes by, I was charged the same price once again! I went into the gym and the staff member said a very profane word because he had FORGOTTEN about my situation! He then attempted to fix the situation, and said he would call me when everything was in order. I waited for his call, but it never came! I want to cancel my membership because of the terrible staff members and yet they decided to backhand me once again! One year go when I got my membership, the sales representative never said I was signing a year long membership! I have been at this gym since November of 2014 and only now am learning about my contract. Not only did the representative last year not inform me about my contract, but the one that I spoke to about my situation now, discredited the one who sold me my membership! But thats not all. In order to add my discount, I had to sign my name on a tiny electronic box. I was not handed the terms of what I was signing, but I was guaranteed that I was going to be refunded for the previous two months. I wanted out of Family Fitness, and the sales rep completely understood and gave me the corporate office number after I signed the box for my discount. I waited for a phone call from the Bond family fitness and never got one! I called the Family Fitness Corporate Office myself and explained the situation. They said nothing could be done and I would have to stay with their terrible staff members until my contract is over. I asked for a copy of the first contract a year ago and what I signed for my discount. Well turns out I signed another year long contract that I was never informed of! I was screwed over countless times from not only this Family Fitness, but the corporation itself. I dont recommend anyone to join this horrifying gym. Worst mistake I have ever made.

Ive been here for a few months now, I came from 24hr fitness. I have few complaints for some reason they are short on barbells, and have few 10lb plates and 25lb as well. The floor is a little crowded too with equipment.Yes its true there are alot of dumbasses on their phones hogging up equipment. But thats when you ask them to work in. Sometimes you have to adjust your routine to the crowds in there. I go later in the evening when most of the gym bunnies and d-bags are gone. Overall not a horrible place but it needs improvement. I come in hit it hard and work around the idiots. Theyre at every gym now its the culture we live in.

Straight rip off! I go in to sign up me and my son with annual contract for $69 a month. The next month, I get charged $110 without any notifications. I called and they tell me to leave a message to the person who signed me up so I did. Two weeks later I still havent got the call from them yet. This is crap!

I am giving it one star presently but may improve it later. I am not a member of CFF but while at the Cal Expo State Fair today me and some friends stopped in at a booth they had there, listened to their promo-talk and thought I might sign up as an individual. No prices were posted but me and my friends were verbally told it was a guaranteed monthly amount ($39) which seemed reasonable, and that it was not a teaser rate that they would be increased later.We filled out the contract then I pointed out that she did not write the quoted rate ($39) rate on the contract. Said shed add it in and mail it to me later. I asked, why cant you write it in now? Well she says, I dont know if its $39 or $39.99 ... Now its seems a little fishy because its late in the day, shes been selling these all day (I assume) and she does not know what the rate is?? Gimme a break!!At this point I start to read the contract in detail and find significant deviations from what she had told me and my friends. I also tell her, look, I am not walking away without the rate being written into the contract. She texts her boss she says, who texts back, and it turns out the rate is $10 a month more than she quoted me. At that point I said forget it.I just tore the contract into pieces and walked away. Though theres other negative reviews with regard to their business practices, I still plan to look into a membership there. However Im going to visit a facility personally and assure I get the entire scoop accurately.The whole thing was disappointing and a little unnerving, and it was not a case of me misunderstanding anything, my friends heard it as well... Again, I hear good things about the gym so Ill visit it personally and see how it is dealing with them.

Always busy, great place to sit on a bench and text your friends while others are waiting for you to move on.

Really big gym and spacious. Employees are great.

I cant believe I have to go outside to use the porta potty to use the bathroom. I was here in this location months ago and the bathroom were not avaible then and are still under some kind of renovation. I cant imagine how much longer is going to take. This location is dirty and the staff are rude and the machines are old and broken. Its not worth my $$$.

Staff is always super nice to me and the gym itself has a lot of great features,however we could use some newer cardio machines upstairs but besides that it’s great

Not the worst gym ever. The digital lockers are all taken 24/7. I think ppl just lock em up n keep them day after day cause Ive never been there and seen one open. Also there is maybe 30 of them, least Ive seen of any location.Area for lifting is semi-crammed but I guess not much they can do about that.One aspect Im über impressed with is the smoothie shack employee. I forget his name but the dude is the best. I literally hasnt been there in 3-4 months and he still remembered my drink when I came back. He always has an awesome attitude and is an all around great guy and employee from my wife n my experience

Same machines broken over a month but they raise the membership price. Where exactly is this money going ?

Clean restrooms, clean lockers, staffs experience and very professional, very friendly, you can feel and experience a family atmosphere

My very first time at any CalFit and I wanted to rock climb so naturally I had to sign a waiver, so I signed at the appropriate areas that had been highlighted and left the areas with parental and relationship blank because Im an adult and the calfit membership is under my name. So naturally when you fill out a form you sign and initial the appropriate sections like addressing and date of birth. The lady who gave me the form, however gave me a very bad attitude about signing at all highlighted sections even though they had nothing to do with me such as parent and relation sections, then she goes off and turn to her coworkers speaking out loud about the previous people who had done the same thing on the form. This lady at the front desk was extremely rude and did not care. UNFORTUNATELY I DID NOT GET HER NAME BUT SHE HAD RED HAIR, VERY LIGHT SKIN, AND I BELIEVE WEARS GLASSES. SHE WORKED ON THE FRONT AT ABOUT 5:20 PM ON January 14, 2018. BY FAR I HAVE NEVER FELT SO ANGRY AT THE WAY I WAS TREATED BY ANY GYM EMPLOYEE ANYWHERE. EXTREMELY POOR SERVICE AND POOR ATTITUDE. SHE WAS ALSO RUDE TO MY FRIEND WHO WANTED TO ROCK CLIMB TOO AND HAD TO FILL OUT THE FORM.

I joined at the Natomas gym & was told this gym had a dunk tank for the most ccurate body composition testing. I called to schedule an appointment & was transferred to the head trainers voicemail where I lefta message. A few days later, after not receiving a call back, I called again. The guy who answered sensed I wasnt happy & spent several minutes trying to track down the trainer, then took down my info & promise a call back. I called a 3rd time the following week & the guy who answered the phone explained that the dunk tank had been broke for the past month. I dont have a high tolerance for poor customer service. Im looking at getting out of my contract.

Shout out to Jeslyn Alise the awesome U Jam instructor at CalFit Elk Grove. Her class tonight got me dancing again! Come out on Tuesday nights at 7:30! She played the perfect mix of music and I was able to catch on fairly quickly and had no problems with the choreography.