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Verizon Authorized Retailer Victra
8401 Gateway Boulevard W #K19/49, El Paso, TX 79925, United States
Comments
Ke
Review №1

My experience was great. My standard was met and I was able to get my wife an Apple Watch as well

da
Review №2

Absolutely loved the customer service provided by Jose, he didn’t everything possible to help me find what I needed at a great price. Will definitely be back to see him again

Ri
Review №3

Outstanding customer service. Professional, friendly, knowledgeable. Walked in looking for just a case, left with more accessories that I actually need and wasn’t aware of before hand. Glad I went in today!

na
Review №4

Brian was the best employee, super helpful friendly as well knew how to talk to us. he exceeded his costumer service. answered all our questions and helped us out with the problem we had.when we approached the stand others were rude ignored us rolled eyes and brian was not he took his job serious and even got a good sale with us. Brian from cielo vista thank you!!!

Ke
Review №5

Very nice people but they need some training. I am still dealing with Verizon on my bill because of their mess up. Don’t recommend.

He
Review №6

He helped me out a lot with a phone and I appreciate you because of him she got me a good deal and a nice phone I love it I would go back

Mi
Review №7

Jocelyn and set Rico were awesome took care of everything I needed and even saved me some money I want to thank Jocelyn for running out of the mall to make sure I got my charger tht came with the phone she’s a hero!

PE
Review №8

They said this is our verizon, not the real verizon verizon company. Im guessing that the verizon company was wrong and gave us the wrong information and their verizon was correct. Wasted my time and didnt even look for a solution to the problem. Its like they said, thanks for trying. WILL NEVER GO THERE AGAIN! I guess customer service is their last concern. Ill find a better phone company.

As
Review №9

I had a great experience today at this Verizon location. I stopped by with a couple questions and Jesse was quick to answer them all. He told me about some of the deals that they had going on and they were too good to pass up! I felt like I left with the best possible deals and it didn’t even change my current bill but a few dollars. Thank you for having such knowledgeable employees!

Ni
Review №10

Very happy with the service provided by Rico. Highly recommend!

La
Review №11

Brian was the absolute best Verizon wireless customer service representative that I’ve ever experienced! He made sure i was well taken care of; providing me all possible options that fit for me and my family on top of saving me money off my bill. Truly a stress free experience.

Kr
Review №12

Even though the process of getting five new phones and four new lines as a bit long, Jocelyn, the Verizon technician was extremely polite and answered all of our questions. She was also very knowledgeable about the phones we got and was able to explain any question we had about the operating system. That’s what customer service is all about. Thank you.

Sh
Review №13

Jessie was very kind and generous and was very helpful during my experience. He was also very knowledgeable about the products he was selling I would recommend him to any customer

Je
Review №14

Jesse treated my wife with lots of professionalism and great customer service. Because of him we will go back and deal with Jesse.

In
Review №15

Fast and friendly customer service, Thanks!

Ru
Review №16

My boy Patrick was very helpful. Took me from T-Mobile and got me hooked up at Verizon. Quality customer support, very glad that he helped me out. Definitely recommend you come find Patrick if you need something at this Verizon store.

CJ
Review №17

Brian was very knowledgeable and helpful. He provided excellent customer service!

To
Review №18

I was helped by a gentleman by the name of Fernando this afternoon who was very attentive and knowledgeable. Him and those working with him were all very welcoming and had me sold by the end. Helped me and my girlfriend with all of ur questions and devices. Excellent service 10/10 would recommend

Da
Review №19

Great Great freeway five dollars a month for a tab with service sign her up

Mo
Review №20

Rodrigo, Abraham & Fernando offers GREAT customer service. They are willing to work with you and go above and beyond to make sure that you are a satisfied customer. I will definitely do business with this location again.

Ta
Review №21

Patrick stoped me and my friend in the mall. He asked who our carrier was and I said my friend has Verizon and I have Cricket. He was able to get us on a deal, I traded in my phone got a $360 credit and a $150 for crossing over. We took an X iPhone7, two apple watches, cases and screen protectors. We ended up paying $290 a piece

Ta
Review №22

Fernando was excellent. Very informative, presented himself professionally through the entire process. Led myself and my family into the best and smartest solution and we are completely satisfied.

Ka
Review №23

Customer service was on point. Fernando provides great service and answered all my questions

Jo
Review №24

Gabriel was extremely helpful in showing me the new iPhone X and Series III Watch. Gave me detailed answers and was able to help me understand the financial aspects of everything I was getting and what to expect as far as my bill.

Ir
Review №25

I would recommend Verizon to anyone the employee who assisted me was very nice and helpful

xD
Review №26

Great customer service. The employees are very helpful. Would come here for future purchases. Fernie Medina is very helpful. He helps me out every time

Za
Review №27

This location was great. Ismael gave me great service

Ju
Review №28

Great service provided by Daniel. He was knowledgeable and confident. He was able to help get my new phone without any issues

Il
Review №29

Patrick was pretty good at exposing the whole process of getting a new phone for me. He wrote everything out and explained in great detail on just about everything. I couldn’t ask for service anywhere else.

An
Review №30

Great service! Perfect place to get everything you need, and more. Fernie Medina is the person to go when you need any help. Hell do his best to get you the best plan. Will come again!

An
Review №31

If you’re looking for an upgrade, Alexander was really helpful and got the job done. If you had any questions or concerns be answered with the best of attitudes. Highly recommend him!

Se
Review №32

Very good service. He took the time to explain everything we asked. Thank you so much Daniel!

Cl
Review №33

Service was great, and everyone there is really friendly and easy to work with. I never felt stressed or rushed. I would definitely recommend Louie, Alexander, or Patrick for help.

J
Review №34

Great customer service. Worked with my existin situation to provide the best information possible. Well done. Thanks again!

th
Review №35

Excellent service. Answered every questions and gave all discounts available for me. ( student ) cant wait to try the service

An
Review №36

Super awesome staff🙌🏼 Jocelyn was extremely helpful and knowledgeable.

Ve
Review №37

The Verizon salesmen were very professional and Abraham was very informative about my plan. I will definitely return to their booth in the future and recommend them to my friends and family

No
Review №38

Louie was very helpful. He gave me the best deals possible and even took my broken phone and traded. Now I’m paying less and have the new iPhone X

Sa
Review №39

This place gives amazing customer service! Louie was extremely knowledgeable and helpful, I will definitely being coming here in the future for any of my Verizon needs!

Th
Review №40

Gabriel helped us with set up of new tablet as well as recently purchased s8 and note 4. Corrected contact list using cloud update that alluded a Samsung rep. Very knowledgeable and pleasant.

Is
Review №41

Excellent customer service by Alexander. Very professional, friendly and knowledgeable. I would recommend him to new customers.

OK
Review №42

Outstanding Customer service from Alexander! Answered every question I had and explained very well! Would Recommend to friends and family members!

Ke
Review №43

Was helped out by Abraham and received great and friendly service. Everyone was very helpful and I’m glad to have switched to Verizon

No
Review №44

Patrick answered all questions, got me new phone and quick service. Way better then apple having me wait all day

Na
Review №45

My fiancé and I began with T-Mobile and loved our phones but the bill was never stable! We switched to Metro and not only was our service garbage but the customer service was garbage as well. From Metro, we tried Cricket and they couldn’t be honest to save their lives!!!! We made a very dumb decision to switch to Boost and that was literally a waste of $214.00 plus the $103.00 I wasted paying a bill I didn’t have to pay! So needless to say, we’re with Verizon now and they are beyond amazing! The Customer Service with Wallie, made my fiancé and I feel cared about and valued! Our phones are hella nice, Customer Service takes my mind off of my issue and actually fixes my issue and our service is better than ever!

Co
Review №46

Very knowledgeable and professional! Thank you. And... I saved money!

An
Review №47

Hey Louie was great help and there was great service I will recommend coming here for assistance. Great customer care appreciate it.

Jo
Review №48

This place is Trash, all I had to do is pick my online order, when I arrived my order “was canceled due to a glitch” and they had to do the order all over again on their system which charged me $20 for “activation” and plus $40 for Verizon activation instead of the $20 that the original order was, Verizon shouldn’t allow 3rd Party retails on their online orders, or 3rd party retails overall

Me
Review №49

I opened an account for one line. Ismael told me the tablet is free and I traded in my iphone7 plus. He gave me a power bank, a case and a screen protector he said its all free. When I saw my first bill I have to pay the tablet and my iphone7 plus paid for the power bank, case, and the screen protector. It didnt go to the new phone as I was told. My first bill was $260 and my second bill is &442. How is that possible. I called Verizon but told me victra has to take care of the problem. I been trying to resolve the problem but victra is pushing me around to different people every time I go talk to them. Im very frustrated. When I traded in my phone he told me that all my pictures will be save to new one. But it didn. My daughters pictures for couple years are gone. Thats how they make money they lie to their costumers.

Ch
Review №50

Louie was a great help to me. He explained everything down to the basics. Great customer service all the way around.

Te
Review №51

Daniel was very helpful and informative. He answered all my questions in a professional manner. Thank you

Ya
Review №52

Alex was amazing! Explained everything thoroughly! Gave us good deals. Thank you.

Le
Review №53

Patrick was amazing, helped us get a great deal on our phones. Would definitely recommend him to friends and family.

Ra
Review №54

Patrick was great. He did an awesome job with us. He helped my girlfriend & i get a new phone !

Iv
Review №55

Great customer service and great people working there that onow what theyre doing. Would definitely go again. Fernie M. helped me out and will keep going to him for future help

Le
Review №56

Daniel was very helpful and knowledgeable on all the product questions we had, and knew exactly how to speed up the process. I’d highly recommend working with him if you ever stop by.

TE
Review №57

Patrick was extremely helpful and was able to give my son and i such a great deal that we purchased the iPhone X and two Apple watches Series 3.

An
Review №58

Fernie M. Was awesome at helping me out getting a new phone and helping me set it up! Thanks a lot! Great service !

Be
Review №59

Thankful Patrick stopped me and I got 2 tables and an iPhone X for a great deal great people great service highly recommended.

Ma
Review №60

I was extremely satisfied with the customer service, professionally and knowledge I received from Louis. I would definitely recommend more customers to his location.

Al
Review №61

Patrick was very helpful. Explain all the pros and cons of the phone. Answer all questions regarding the bill.

pa
Review №62

Fernando Medina was very helpful and patient with us. We really appreciate doing business with him.

Wa
Review №63

Daniel did an incredible job and was very friendly. Very down to earth and helped out tremendously. Helped me find some gooddeals and savedalot for me

Cr
Review №64

Customer service was great! I always come here for all my cell phone needs. Gabriel and Alexander are the guys you want to come and see.

Ma
Review №65

Daniel was very friendly and helpful with everything explained and answered all my questions to fully totally worth coming into this store and fast service

Ja
Review №66

Patrick explained the bill to us made everything very clear an answered all my questions. Was very helpful an am leaving with a new iPhone today.

Ma
Review №67

Fernando was really helpful, helped my friend get a new iphone x he took the time to explain prices and what worked out with him

Ca
Review №68

Very helpful. Switched from an android to an iphone which took awhile, but they helped us a lot. Very satisfied.

Cl
Review №69

Louie was awesome. Helped me find a good phone for my kid that I wasnt waiting money on.

Ka
Review №70

Perfect customer service Rodrigo call us to tell us about the new iPhone X he explain everything and help me a lot

Da
Review №71

Rodger helped me, and he did a great job explaining everything I would be paying and the rules of my plan very well!!

me
Review №72

Been a Verizon customer for awhile now and would not trade it for the world, they have outstanding customer service at this location and service rep Gabriel Alarcon is amazing a what he does!👏🏼👍🏼 We highly recommend him and this location .

Yv
Review №73

Fernando was very knowledgeable & great attitude go see him for anything you may need in regards to your account. 👍🏻

Da
Review №74

Am I tell you about Daniel he’s good sells man I’m the guy who usually blows people off but he convinced me to switch because of promos and cheaper phone bill don’t be scared to switch to Verizon

Ar
Review №75

Osvaldo Mendez help me a lot ! I Recommend it to everyone!! He’s awesome and does a great job!

Pa
Review №76

Excellent service ! Gabriel Alarcón was very helpful . Definitely going back . Very positive and helpful vibe from all the employees

Bo
Review №77

Gabriel was more than willing to stay late to help set up our new phones great experience

Ko
Review №78

The customer service was excellent, they worked around my budget and gave me any discounts they could.

Co
Review №79

This was team was increadibly helpful and professional. Really appreciate all of their help.

Dr
Review №80

Alexander helped me out today when my phone wasn’t working. I came to him with a problem and he gave me a solution that fixed the problem within my limits. It was fast easy and painless.

Ni
Review №81

Great experience from patrick. very helpful in helping me purchase an iphone x

Am
Review №82

Same as the review before mine. They upgraded my device, and they stated I would save money on my bill. They even said I can take a tablet at no charge, and just pay the service fee per month. Lies! My bill has increased $30 since the uprgrade.

Zo
Review №83

My experience with Verizon customer service in El Paso at Cielo Vista Mall has been wonderful Gabriel did a wonderful job in helping me with my sale yeahhhh I got my iPhone 10 love it 👍 Thank You Gabriel again 💯

Me
Review №84

I just love the customer service here! Guys are very helpful and honest!

m
Review №85

Great service from Alexander. I come to him for great deals.

Cr
Review №86

I had great service from Gabriel It was quick and helped us out so much!

Lo
Review №87

Awesome customer service!!!! Patrick thank you sooooo much for helping me get my I watch!

fr
Review №88

I was just here at the Verizon with Gabriel he was very knowledgeable and very helpful and I would highly recommend him!

Pa
Review №89

Patrick did an awesome job and gave me good customer service and really helped me out

Da
Review №90

Great customer Fernando Medina and Armando Valencia helped me with changing My service phone to Verizon

As
Review №91

The staff was amazingly helpful and extremely polite. Highly recommend, thank you Daniel and Fernando!!!!!

Kr
Review №92

Great customer service, would recommend. Fernie was very helpful and is very knowledgeable.

De
Review №93

Gabriel Alarcon has always been my Verizon rep and will always be! no doubt! I always send everyone to him!

Je
Review №94

These guys are awesome. Pointy hair dude is really helpful.

Ar
Review №95

The people here were great. Excellent service.

Na
Review №96

Patrick was very helpful and explained everything and got me the phone I wanted .

Li
Review №97

Worst service ever!!! Fernando Medina explained how my bill would lower and it increased beyond my ability to pay. Do not take any offers from them!! Go to a REAL Verizon store not an AITHORIZED one!

al
Review №98

Very nice customer experience!! Daniel was very helpful as well !

cr
Review №99

Jesse was good, help out alot

Jo
Review №100

Daniel was really helpful, I was really satisfied with the service I got & I would totally recommend this Verizon store.

Information
100 Comments
Rating
  • Address:8401 Gateway Boulevard W #K19/49, El Paso, TX 79925, United States
  • Site:https://www.victra.com/?y_source=1_MzIzMjkxNC03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 915-261-1827
Categories
  • Internet service provider
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:10am–7pm
  • Tuesday:10am–7pm
  • Wednesday:10am–7pm
  • Thursday:10am–7pm
  • Friday:10am–7pm
  • Saturday:Closed
  • Sunday:10am–7pm
Service options
  • Curbside pickup:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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