The staff was nice. The manager was great. The car, Nissan Rogue ran well and had good gas mileage, it was also comfortable to drive. The only negative is the car could have been cleaner, especially during covid.

Nice service and good price, front desk treats customers with a lot patience.

El Monte staff truly understands the meaning of hertz gold service. They are attentive and knowledgeable of their services and products. It was a quick In-N-Out transaction that took place in less than 5 minutes with an excellent vehicle, smiling staff and a pleasant overall experience. Great job staff of HERTZ, El Monte, CA !!!

My wife and I to Hertz to rent a car for the weekend but we the car through the AAA. We got a very nice Dodge Durango this baby have a Hemingway engine. It have power my wife and I enjoy it.

Great CUSTOMER SERVICE i really appreciate this branch. No headaches, Great cars! I cant go wrong here. Thank you so much for the great experience to rent a car Sameer.

They were so nice and really did help me out

The Hertz in El Monte Ca. Is Awesome if you need to rent a Vehicle ,SUV , Mini-van, Cargo van then this is the place to rent from Ive been to so many other places including other Hertzs rentals and Starting with the staffing the customer is excellent and the vehicles are in stock here nice selection to choose from also , I was not made to feel like I was begging for something I actually was very surprised by how professional knowledgeable and helpful they really surpassed My expectations it was a pleasant surprise for Me. I will from now on do all My rentals from EL Monte Hertz Sameer Sedan Branch Manager.Thank you.

Very pleasant and professional. The young lady helping us was so polite and helpful, she made the whole experience very easy!!!

Rates are cheap compared to the area. The poor service reflects that (you get what you pay for). Only rented from this location twice and both times vehicle was not ready. On my second rental they took awhile to find a vehicle that they could provide me as well. Had to wait an hour for them to clean the vehicle the first time and the second time I had them only clean the inside because I had to get back to work. Drove off with a dirty car. Go to this place of you want to get the best pricing but dont expect outstanding service.

Awsome service very nice gentle man .

Well done hertz by far the best experience!

Great cars! Great prices

Terrible customer service. The people working here making their own rules. Pathetic place of a business. If I could give zero stars I would.

Best experience I had with a car rental business. I was in and out super speedy even when they had a line of people waiting. The staff was knowledgeable and quick all while being meticulous with the reservation process. I definitely will return to the El Monte location on Garvey. Thanks HERTZ!

For years, Ramon has been my go-to person when renting a car. He helps me every step of the way. Very efficient and effective, AND kind. The staff are friendly as well. Amir also helped me with my toll fee inquiries. Now this is customer service at its best!

Friendly staff, great service

Friendly helpful staff good rates .

Easily THEE BEST rental place in allllll of California hands down. Sameer always makes sure you’re taken care of and goes out of his way until you are happy with your purchase! Thanks a million Sameer, you’ve got a customer for life!

Everytime I come to rent a car here . My Experience is outstanding. Customer service is friendly ,fast and very welcoming. I feel like I am borrowing my friends car . The young lady and lemer are the best employees ever. They are knowledgable in what they are doing. The deals are great right now . Take a small trip to San Diego , Santa Barbara or Vegas. Support our community.

Came out pist, I called to make reservations they had me waiting for an hour so they can tell me they cant rent it to me because apparently they do a soft credit check, yes my credit is not the greatest but what does that have to do if Im paying for it. In top of that I asked the lady why didnt they tell me this over the phone and her rude response was policies are online and I told her I called and that was something the man over the phone should off mentioned (to not waist my time) then she said I dont know who you talked to I said the mans name was Amir.. her response was no wonder. Definitely not going back... communication and customer service

I work there...car wash and back all day.

Nice experience. I rented online a compact car. As they didnt have one when getting there to pick it up they bring me a Chevrolet Impala for the same price. All nice people, very kind. Recommend 100%Well ... after several times using the same service I just try to avoid using any other. All the guys there very helpful.

Nice workers they take good care of you & have always been able to give me the car I wanted to drive b4 I even get to Hertz... So much better then going to Enterprise & way cheaper then Enterprise...

Excellent service!!! Thanks you Ramon and Ramir!!

This is a great deception of the car rental company, misappropriated strings to change your personal information, do not charge by the rules. Attention! Dont rent a car here to avoid loss

Thank you for the people behind the counter at this location. You are very helpful, very knowledgeable very understanding of peoples needs. Whoevers in charge of this location two thumbs up and a pat on the back! I am very satisfied with the quality of service I received here. It is Monday April 8th 2019. Thank you so very much

This is by far one of the best Hertz I have been to. They have a good selection of cars and I was helped in a very professional manner. Sameer the branch manager assisted me throughout and got me a Wrangler for a rental. There was however, a billing issue that was addressed in a great way. I definitely will be back to rent from this location. Thank you again Sameer for helping me rent the Jeep and help solve the billing related issue.

Really Nice place, really friendly and helpful staff, nice and clean car, it went very easy to pickup the car and when i bringed it back, i really recommend hertz in El Monte. Stefan

Excellent and fast customer service. I came in with a reservation at 10AM and I was out before 10:30AM. They gave me a clean car, inside and out. The employee that helped me was named Wesley R. and he made sure everything went smoothly. I returned my car a few days later, and was not charged for anything extra.Will definitely be returning.NOTE: This is a customer service position, they do the best that they can with the cars that they have. Anyone complaining and having an attitude with the employees, give them a break. It is not always easy dealing with impatient customers.

Great place to rent a carExcellent customer service.

DANGER!!! Youll go to JAIL if your rent from Hertz... Im not making it up, is all over the news look it up....Hertz has reported over 30 cars as stolen since last year when Hertz employees make a mistake with the paperwork..... so they dont call you back to ask if you returned the rental, they just call the cops!!!I need a rental but Im staying the hell away from Hertz.

Good service and fast

Great, friendly and speedy service! Will rent again from here.

Samaree and Ana were outstanding this morning!Samaree treats you like family over the phone and in person. He is very professional, no wonder he is the Manager.Next time l or my friends need a car, l know where to go.Looking forward to doing business with you again.Big THANKS

I needed to use that particular rental Sevice- and need to tell EVERYONE !!! That Using there rest room facilities is Terrible / non-existent.... I was embarrassed to had use my cell phone to call them so as someone could come out to me...( the restroom is not in same building/ outside! ) and bring toilet paper & hand towels to me !!! ( I’ve been in better “Truck Stops” than this place !!!

Best rates and services ever.

Nice place way better than other location !!! Easy as 123 to pick up rental !!!

The customer servicewas excellent. I wish I wrote down the guys name. He worked NON STOP both times I was there.

Great customer service. Always get the car that I request. Only problem is the wait, due to number of customers. Great place to rent a car for the weekend.

Watch out for their lying and cheat deal, coz theyll take your money! heres what happened, rent one of their vehicle (terrible, dirty, unstable Nissan that have lots of tape marks on it) on Jan 31 2019 and rented for a week (7days)which was supposedly until Feb 7 2019, when my Lexus was in the dealer for details works upgrade, but returned the vehicle 2 days earlier, called them around 9:19am on Feb 5 2019, and told them about the policy regarding returning the vehicle early, she said that we will REFUNDED you whatever the days I didnt use the vehicle, I said great, Ill bring it over in 20 minutes, got there and there was just me and another person about to rent a vehicle, then another one came in while I in a process to get my final bill, but then suddenly there was 6 guys came in all in the same time, was a bit crowded so I didnt pay attention with my final bill receipt and get on the uber they ordered for me to take me home, and that was that. So couples day later I noticed when I gather all of my receipts they DID charged menthe full amount of 7 days I rented the vehicle, NOT the 5 days, YES they stabbed/cheated me for those 2 days I didnt use, so I called and complained and told the girl who work that day and let her know that I would like to see those 2 days cost being refund to my card, she said she doesnt know how to do all that and will address it to her manager and have the manager call me back to solve the issue, NEVER until today, receiving ANY CALL from them!! Look, NOT about the money ok? Its about principle!! Imagine they did this to me, 1 person, for the amount of the 2 days which was $58+ tax without my knowledge, Im pretty sure they did this to others, that is NOT a good and honest business! I rented vehicle from Avis, Enterprise and many others, for 1 month or a month and a half during the summer time, every year, NEVER have any problems to get my refunds when I return their vehicle early, really! My AAA membership recommends and referred me to Hertz and after this I WILL NEVER EVER rent from Hertz again! Watch and pay attention to your final bill, because they will do this to you, cheat, lie and take your money away! Be aware! Should report this as a bad business!

The customer service aspect of the El Monte office needs a bunch of work. My reservations included that they would pick me up at my home at noon. When no one showed up to pick me up, I started calling shortly after noon on the day designated and when I finally got through (nearly 1:00 PM) the person I spoke to did not speak English as his native language. When I finally got him to understand me (at least he said he did) he said that someone would call me back in fifteen minutes. Well, long story short, I finally had someone take me to the Hertz office on Garvey in El Monte and it was still after 3:00 PM before I got a car and got out of there. Im sure glad I didnt have a plane to catch. The front tires on the Nissan Altima that I rented front tires were nearly bald on the outside third of the tires. I called this to the attention of the agent and he said that, it would be okay. I rented the car for two week and the last week the steering was pulling to one side than the other quite dramatically. I was tempted to look up a Hertz office where I was and take the car back in for either getting another car or getting new tires on the front. Im sorry...I did neither. When I turned the car in I told the agent of what I experienced and he asked, ...what am I, a mechanic? The last I saw the car was when the Lot Attendant got in it to take it to get it washed. One good thing I can say though...Hertz did have the lowest price for the type of car I wanted to rent and for the length of time. Oh, the car I had was a 2015 Black Nissan Altima (at least the registration in the car said it was a 2015). Take a look at the from tires before you drive it off the lot.

People here are very helpful and nice will try to get you going to enjoy your day.

Got so mad at this place. I never felt bad about rental car service and this is the first time! I was waiting for more than an hour even I reserved two days ago (because they did not have enough cars return at that time)! When they finally started to help me and the representative kept answering phones and wasted more than 20 mins during my process. And then they said since I was not 25 year old, I could not use debit card, and because I prepaid with a debit card so I have to call and cancel the reservation and book another one. I cancelled it through phone and then the price became double for my new reservation. I got so mad and did not rent their car. It totally ruined my plan and schedule! Awful service!!

Fast and great customer service.

Good car but not proactive associates at store.

Great service thx for the lift ride much appreciated

When making arrangements to turn in my vehicle on Saturday, mid-day, staff failed to mention they closed at noon and were closed on Sunday. When calling on Monday to make arrangements for the car to be picked up at a car dealership, the Hertz employee did not want to take my name, info about the car, where it was parked at the dealership, and which salesman was in possession of the keys. The employee did not give his name. I also inquired about adding my airline miles number to the rental and he did not answer repeatedly. ~click~Calling back, Jose was a professional on the phone and took all the relevant information and closed out the rental on Saturday, as I had arranged between calling the Lakewood Office (initially rented there) and consulting the El Monte Office. As this related to an insurance claim, I was told it could not be associated with my miles. I am fine with that answer. Thank you, Jose...

Greatest customer service ever Ramon was awesome

When I received the car I didnt notice the smell because the windows were down, as soon as I got in the car I started the cars AC. When I had to put in gas about 30 minutes later I noticed the most potent marijuana smell I have ever smelled. I called Hertz and told them and they told me they had no other cars that they can give me, so all they can do is give me my money back or wait till later in the day so more cars are returned. I still needed a car so I told them I will buy a car freshener and see if that helps. As the day went on the smell got so bad that it was getting in to my clothes. so I called Hertz again and they had a car for me. When I arrived there the employs thought it was funny that the car smelled so bad and were laughing about it. They gave me a free upgrade for my trouble and apologized for the smell. (Its truly unprofessional that the Hertz employs thought it was funny that the car smelled so bad, and were making jokes) I rent a car from Hertz at least once a month since January of this year my experience has been getting worse and worse I am at the point that I will no longer be using Hertz for my car rental needs ever.

HORRIBLE service- extremely unprofessional! I made an advanced reservation to rent a vehicle, and I specifically stated that I needed to be picked up to go rent the vehicle. The person I spoke to on the phone from Hertzs call center assured me that the location where the reservation was made offered a pick up service and told me to call the location directly after making the reservation to arrange the pick up. I called the location, but since the rental was for the following day, they told me to call the next morning to work out the details.I called at 8AM the next morning (my reservation was for 9AM) and was told that they couldnt pick me up because they were busy and I was outside of their pick-up range. I asked why I wasnt told that when I made the reservation and supplied my address. They gave me the run around and said they didnt know, and told me that if I was able to get to the office they would still rent me the car. I told them that if I had a way to get there I wouldnt have asked for a pick up service. Then they said, well, we can still pick you up but it wont be for a while. I told them I made a 9AM reservation for a reason- I had to get to work and couldnt wait all day for them. I spoke to the manager, who gave me some lame excuse about how they were short-staffed and had five customers waiting in the lobby. I told them that wasnt an excuse because I am a customer too and they were not honoring my reservation. He continued offering lame excuses so I told him that was unacceptable and canceled the reservation. I will NEVER use Hertz again.

Manager (chris pineda) was racist and very rude. Humiliated and Insulted me and my friends and didnt wanted to give us the rental car. However we managed to get a car, he didnt allowed to get my friends name on it with no reason. Very frustrating and wasted one and half hour by reading user guide to us. We missed our Dmv appointment because of that. then we have visited the other hertz and they approved everything in just few minutes.The manager here was doing it purposefully to let us suffer. Worst experience ever renting a car. I want my refund.

Stay aware. The manager (chris) was so rude. He wouldn’t let me give the rental car. Asked for unnecessary docs which he knew I didnt have. Racist staff.

I got my ride here !!!

BEWARE!!!!! HORRIBLE CUSTOMER SERVICE!!!I made a reservation for 5 PM today, I was running late, so I called and spoke to RUDE lady - I think her name is Anna, to let her know I was running late. Upon arrival, she told me that she had given my car away and that there was only a Yaris available. I get it, I was late but she first charged my credit card and then tells me about the car. SHE WOULDNT EVEN OFFER ME A DIFFERENT CAR - Even if I had to pay for it!!! (Which I would have been OK with) NO OPTIONS. These people dont know about customer service!!!! Too bad there is no score Less Than Zero, I would have given this place a -10.

Good Services

It was The worst expierance ever do not ever use this place Im warning you as a paid consumer and as an American citizen that I need to say this to the public . There thieves and they charge your credit card without permission/authorization they charged me 1,680.00 without my consent or knowledge there car was 2014 Malibu Chevy that was all beat up and dirty empty on gas since it was an insurance claim they let me keep it and then convinced me that as long as my car was at shop I was fine but they still had my debt car on file so when they felt the bill was up enough the called me and said that I only had permission to keep the car for 2 days . After i had It for a month which My Car is still not ready And still in shop . Mind you My Car is still in The shop And Affirmative Insurance Made The reservation not I . But They tricked me into giving My credit card so They can have My information on file And litterally be able to access my account. And have access to my money to take what I didnt even have almost 1700.00 hundred dollars.... Now we are at the point that my bank the insurance and the rent a car hertz have ruined my life in a matter of minutes please do not use this particular one on Garvey in El Monte because they seem to have a plan to steal peoples money ..... And get away with it society is getting worse by the minute! Im a single parént on a fixed income who ever this has happened to please contact me by email i have Made a report to the BBB. I made a police report because now they say that they have never picked up the car so where is it ? When I was contacted by there recovery department on the 9th of March and the next day on the 10 th they picked up in front of my house where it had been parked since I picked it up this company is awful please be aware!!!! godbless

The prices are very good and very reliable

Rentals are not clean dont even try to clean

Did not have my car ready.

Customer service was great

Not a very clean facility. No variety of cars to choose from and customer service is not attentive. Facility doesnt even look like a rental place.

Horrible!! We reserved a car and it was not available because they let another customer extend their rental!! So we were left without a car, horrible experience!

Management works with you if you need help

Fair price... Failing to thoroughly clean the cars interior...

Very good service

I showed up before they opened and they still heloed me return my car with a free ride home.

Worst place to rent a car. Theyre full of racism. They will steal your credit card details and charge you for no reason. Dont go there.

Like the service they got professional people to help

Very professional

They would try every means to charge you more.

Look they havent opening time on the door

Accepted reservation then cancelled by Hertz, El Monte due to unavailability in last minute

Limited cars need to improve service.

Ok

Small selection of cars. Customer service isnt that great. Wouldnt rent here if I had a choice.

Terrible attitude ever!

Jose was extremely helpful

Good experience

Just business!

Great

Bad predisposition, both in the Las Vegas office and in the El Monte office. Zero willingness to solve problems with the reservation

Very kind, good service

For my taste they lack more luxury cars, only this one I could get but kind and attentive

Excellent place to rent a car

Good place excellent service

Excellent service. kind. latest model cars ,. in minutes grab the rental service. flexibility

Pity service .. I was robbed and nobody can or does not want to answer for that money they took me out of the bank ... it is an abuse that because they have the card registered there they take money just to get