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Turnover Cleaning
9919 Valley View Rd, Eden Prairie, MN 55344, United States
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Ra
Review №1

Did an excellent job on cleaning the carpet in our home with two large dogs and lots of foot traffic! Carpets look like new. Excited to learn they also do house cleaning. Cant wait to schedule them for cleaning as well! Very responsive, timely and professional. I would absolutely recommend to a friend.

Ch
Review №2

Aaron and Erica were amazing!! Moving is a crazy stressful time and Erica, Aaron, and their team made it so easy to line up a time based on our closing schedule. They were on time and wasted no time getting in and out. The service was top notch, the quality of the clean was top notch, and I would recommend Turnover Cleaning to any friends or family!!!! Thank you for all of your help

An
Review №3

Aaron was extremely professional and thorough and venue helped me clean up an unexpected leak in the basement due to a burst pipe. Highly recommend his services (the second time he has done carpet cleaning for us).

Er
Review №4

Amazing experience, our basement carpet came back to life. All pet stains are gone and it smells clean, it looks very nice! Thank you 😊

Br
Review №5

I have recommended Turnover Cleaning multiple times! I absolutely love that the scheduling process is SO easy and the communication is wonderful. Weve used Turnover on our sellers homes and our own home ~ great job!

Sa
Review №6

Loved the responsiveness, professionalism, user-friendly website (really appreciated that you could almost customize your order requests/needs!) and the attention to detail. The Turnover team was able to get things (stains, buildup, etc) clean that I have been struggling with for years & recommended products for future use!

Je
Review №7

Great experience cleaning our very grubby area rug. We foster dogs and it was in desperate need of a thorough cleaning. Turnover Cleaning picked it up, deep cleaned it, and returned it in great condition. It looks and smells so much better. They are fast, high quality, reasonably priced, and professional. We’ll definitely use them again!

Jo
Review №8

Erica and her team do an exceptional job. Better yet, they are extremely easy to work with and communicate very well. Better than a 5-Star!

Gr
Review №9

My house was shining! I gave a few directions, but cleaners knew exactly what to do perfectly. I would highly recommend this business.Gretchen

In
Review №10

We had a positive experience with this business. The cleaner ( Lisa H.) was just great She was professional, on time and also very honest. Will use them again also for carpet cleaning.

ry
Review №11

This cleaning company was very responsive, great costumer service, and flexible with last minute changes. I did find a few areas that were missed during the cleaning and asked why they weren’t down. I was told it had been done but it very obviously hadn’t. They said they would send someone out to touch up what wasn’t up to par but I declined. Overall it was a good experience and great costumer service. Just need a bit more attention to detail. I would recommend.

D
Review №12

I was so excited to finally hire a cleaner for my home--had been wanting to so for a long time. Coordinated the scope of work with a pleasant scheduler, who gave a thorough rundown of what to expect for the work performed, pricing, time frame, etc. When the cleaners arrived, they worked 2 hours less than what was scheduled and did a poor job on the general cleaning. We also hired a professional to clean and polish the floors, but the person scheduled for that specific job failed to show up. The cleaners also failed to clean any of the windows despite us paying extra. Left behind some of their cleaning supplies, which ultimately left residue all of the house. In the end, I ended up having to reclean the house.The worst part of the entire experience wasnt the poor work, but rather the awful customer service. When I calmly explained my experience with Aaron, he immediately became agitated and blamed it on me and the scheduler--totally unprofessional. He refused to make it right unless I coughed up additional money for them to come back and redo the work. On his second communication via text, he randomly theatened to send my invoice to collections. Yikes. Buyer beware.

Le
Review №13

Turnover cleaning was very quick to respond and answer any questions I had. They did a wonderful job and I appreciated their help! I used the house cleaning service as well as the carpet cleaning and very happy with both!

Am
Review №14

Erica and her team are amazing at deep and regular cleans. I have been working with her for the last 5 years and have recommended her to friends too, so her quality and reliability stands on its own. Great work Turnover!!!

De
Review №15

They were great. Needed are carpets cleaned before we moved. Did an amazing job!! Had some previous stains from pets and completely spotless after their work was done here!! Very friendly as well.Randy was our guy cleaning the place and he very nice to chat with!

Ju
Review №16

Devon - our cleaner - was phenomenal. I’m always confident the house will look great!

M
Review №17

Phenomenal job doing a move-out clean at our old home. The place was spotless when they were done.

Br
Review №18

He did a wonderful job cleaning my carpets. Definitely will recommend this co.

Ke
Review №19

I had our carpets deep cleaned by Turnover Cleaning. Terrific service, easy to schedule & a friendly staff. With 3 kids, 2 cats & a dog, our carpet had seen better days, after Turnover worked their magic it’s like brand new carpet again! I would highly recommend.

Da
Review №20

Aaron and the crew at Turnover took care of everything from carpet cleaning to move out clean. As always they are very professional, thorough and everything is just as they promised

Ki
Review №21

Very professional and did such a thorough cleaning. Even cleaned the steps going down to the basement. I used this company to clean my sons place while they were gone on vacation and selected them after reading the reviews. I was a bit nervous but not only did they squeeze me in, they did an amazing job.

Da
Review №22

They arrived on time and did a wonderful job of cleaning a home that had not been deep cleaned in a while, especially a troublesome shower. They helped sell a home. Highly recommend.

Lo
Review №23

I had my carpets cleaned by this company! I will 100% use them again in the future. Great job and very nice guys that did the job. I hired them on the spot to do my vent cleaning as well!

Na
Review №24

Aaron did a great job and made sure detailed cleaning was done. Happy with the output!

Je
Review №25

They are awesome! Have used them several times Im very satisfied.

An
Review №26

Turnover Cleaning provided a great clean when I needed it for a turnover. They went the extra mile. When things did not go quite as planned they brought back cleaners the same day to finish the job. Our house sparkled when they were finished. The management company noted a few times that it is seldom they get back a unit without having to reclean what was stated to be clean. We were very happy. Will use again.

Pa
Review №27

Aaron and his team have always done a great job with our homes carpet cleaning needs. They do a great job! I have used them many times and will use them again.

Ne
Review №28

You guys did an awesome job. Will be calling you soon for the rooms.

Em
Review №29

Did a great job on our carpets and couch. Saved me from having to buy a new couch!

Pa
Review №30

They just finished and my carpets look great! They did a fantastic job on a five year old carpet that had multiple pet stains, kid stains and high traffic areas I will definitely use their services again. Thank you!

Ja
Review №31

We had a two room carpet clean. They did a phenomenal job! We had stains that another professional carpet cleaning company said would be impossible to remove and they look so much better after this cleaning! Randy was wonderful to work with. Thank you!

El
Review №32

They tackled an area of the living room my dogs kept marking due to traces of the dogs that lived here previously. They pretreated the heavily soiled areas and the room immediately seemed fresher! The carpet looked amazing and fresh! Aaron explained the possibility of the treatment causing the stain to seep beyond the area it was and that if that were to happen they would return and take care of it. Unfortunately, the stain did seep into the main area of the living room. They returned the next day. Aaron treated the areas and they scrubbed and extracted the area again. I knew it was unlikely that area would be 100% stain free afterwards, so I was very pleased with the results the day before. I expected them to focus on the small area where the old stains seeped and spread to, but they gave that entire area a lot time and attention.We will definitely call on them again for a move out clean!

Ch
Review №33

They cleaned our carpets that were long overdue for a cleaning. Did a great job and got some stains out I thought could never get removed!

Su
Review №34

Prompt and professional. and made suggestions that were helpful

De
Review №35

Very accommodating very meticulous friendly respectful appreciativeA small company with integrity wonderful people

Sh
Review №36

Katie is the best. We have 3 dogs and a very hairy house and she has successfully managed a good relationship with the dogs and hairy management as well. Highly recommended. Thank you Katie!

Wa
Review №37

Convenient, accommodating and complete. Very satisfied.

Ke
Review №38

Turnover Cleaning did a fantastic job in my home yesterday! Ive used other local cleaners and were generally satisfied but this company went well beyond a standard cleaning! My home was impeccable from top to bottom. There wasnt a room, surface, flooring, etc. missed. Erica and Grace are top notch! I cannot wait to hire this company on a regular basis and have the comfort knowing how outstanding their work is!

Kr
Review №39

We love our cleaner Lisa! She does a great job and is reliable. What I love is that even if Lisa is unable to clean or we need an off cycle clean they have other employees who can come on short notice.

Sa
Review №40

My experience with Turnover was great from the beginning. Excellent communication and reminders, friendly and fast service, and my carpet looks and smells great!

T-
Review №41

Great professional clean on a entire house.

Ra
Review №42

I have had several special projects in addition to the general cleaning. Dealing with Aaron who was very professional and paid close attention to my needs for my buildings. They delivered on all projects just as I asked. They worked all morning and never quit. Our property was respected. I am pleased they will continue to serve us.

Co
Review №43

They were extremely helpful and professional and I was very pleased with their services! I would highly recommend!

Mi
Review №44

We had very good experience. Our carpet looks, smells great. Would recommend!

Ji
Review №45

We used them when we first moved in prior to the furniture arrival and they did such a good job that we now use them as our regular twice a month cleaners.

Di
Review №46

I’m so glad I called to get my carpets cleaned!My house smells amazing! Aaron did a great jobPre-treating and cleaning the carpet! Everything is great! I am one happy customer!

Vi
Review №47

Good quick prompt service. Would hire them again

Co
Review №48

These guys are great and we will be using them again.

Ry
Review №49

Aaron did an amazing job on my carpets -- I literally cannot believe how clean he got them. And to think I was about to replace the carpet?! Saved me a ton of money, plus he is a super nice guy and communicated well throughout the entire transaction. A+ Dont hesitate pulling the trigger hiring Turnover Cleaning if you are in need of carpet cleaning!

Cl
Review №50

Turnover cleaning has great reviews. We had used them previously with solid results. Our most recent experience however was quite poor. I feel it is important for our experience to be shared. I think it is also fair to point out it may have been a one-time bad luck on the cleaning, but the way the issue was resolved left my wife and I frustrated.We used turnover cleaning most recently to clean a property we were moving out of and having tenants moving in.When my wife came home from work Friday she immediately called me. There were visible dirt and dust bunnies on the floor. There was a lot of missed items from the checklist we had looked at. We took some photos of the missed items. My wife and I had a lot going on, but our next reaction was to get to work and finish cleaning/moving. We had promised the tenants they could move in the next morning. We spent several hours together cleaning floors, dusting, and doing what we felt were the most obvious missed items.To their credit, the upstairs bathroom was cleaned well and most of the kitchen was cleaned well. The kitchen is not large and they did not clean any of the fridge (we had requested they ignore the inside).We were shocked and frustrated when we received the bill. The bill was for 7.25 hours and included window sill cleaning and oven cleaning. While I did direct the window and oven cleaning, and the oven cleaning was done well. The windows were not cleaned and so many more items were missed.I am not a cleaning expert, but for what was cleaned well, I suspect at the most one person spent 2-3 hours cleaning.On Monday we sent an email with photos. Erica responded and agreed that it did not look good and that she could send someone new out immediately to fix it. However at this point we had already cleaned and move the tenants in. After talking with her I felt guilty and like I had done something wrong by not calling her immediately upon seeing how much was missed. I am not sure if this was fair, I felt I gave them an opportunity to clean the first time and when it wasnt I needed to get it done and I had deadlines, but first instinct was not to call the people who had not done the work.We were offered 15% off the work, but we felt were were not being heard or understood. We felt a faction of that amount of work was done. While talking with Erica and feeling guilty about not reaching out at the time of the incident we reached an agreement with her to provide a 25% discount. We had expected to pay for a cleaning and we are sympathetic to small businesses. I was not happy with the arrangement I still felt the quality and quantity of work done was not close to 75%, also as a basic person I was not really prepared to have a drawn out negotiation and wanted to move on.However, we never received an updated invoice and I did not follow up because I still felt frustrated with the gap from the price were going to be paying and how much was felt like being done. Several months later Erica followed up to ask why we had not paid. I told her it was because we had not gotten the price we agreed on. I was blamed for not reaching back out sooner and correcting for the discount. Maybe that is my fault.In the end I agreed and paid for 40% discount off the work. Still feels like a significant gap between the work that was done. But I didnt feel like arguing for a larger discount. The money wasnt important. I did not like feeling guilty or bad fighting for what was poor quality work. Even if it was a one-time bad experience by an employee (which happens) we were not happy with the follow up and wont use them again.**Update: The owner responded claiming I did not have pictures. I had not attached pictures to the initial post because I was not trying to shame the company. The attached photos were AFTER the whole property was cleaned. (I have more) Additionally, we did clean the property ourselves, because we had tenants moving in the next morning at 8AM and we came home from work at 5PM!

el
Review №51

What a wonderful job they did on our basement carpet and furnace ducts! Friendly, reliable, what an amazing company! I highly recommend them and the awesome job they do!

Na
Review №52

Service was thorough and efficient. Guys were very nice and weren’t pushy to get me into other add ons or services like other carpet cleaner companies do. Very satisfied!

An
Review №53

Friendly employees for one! They came in and cleaned our house for a standard monthly cleaning and they did a great job! So thorough and efficient. Highly recommend them for any cleaning needs

pe
Review №54

Their work was amazing. My whole house finally has clean carpets. Use to use we clean carpets. Not anymore! You guys did a awesome job!

A
Review №55

Aaron and his team were prompt and very efficient. He cleaned our cream colored carpet and returned it to like-new appearance. We will definitely be using them again.

Su
Review №56

Have used Turnover Cleaning for the past few years and have always had great service!

se
Review №57

I am very happy with the service! Scheduling was easy, Randy was prompt, friendly and did a great job.

Th
Review №58

Austin was very responsive and did a great job getting in and out. Arrived within the window scheduled and took about an hr to do 2 rooms and stairs. Overall happy with our deep cleaned carpets!

Ed
Review №59

Turnover Cleaning did a great job with my floors, carpet and upholstery. Its nice to work with a small, independent local business too. Thank you Aaron and team!

Fe
Review №60

Wonderful job cleaning the office. Everything is shiny clean. Great, friendly staff. Able to clean an entire office during business hours with no disruptions.

R
Review №61

Aaron is a professional and great painting of interior of home and carpet cleaning in a quick turn around time. I needed everything done in less than 48 hours and was completed on time. I would recommend Turnover Cleaning!!

Jo
Review №62

Excellent service from start to finish!

Ka
Review №63

Had my basement carpets cleaned. The technician was a very nice guy, very thorough. I will definitely use this company again.

Ro
Review №64

THEY WERE AMAZINGGGG!!!!!! I’m definitely going to recommend to others. They were very professional and did a deep clean. They did 3 rooms, and living and dining room, and stairs. And did 3 big rugs.

Ju
Review №65

Turnover cleaning did an excellent job. Carpets are like new! Very impressed. Definitely recommend this company!!

Jo
Review №66

Kitchen, bathrooms, and living areas cleaned thoroughly. Done in a timely manner.

De
Review №67

Turnover Cleaning did an excellent job cleaning the carpets in my home. I have a little dog and teenage kids who have been rough on the same carpet for 15 years. I waited a few days to see if the stains would lift from the pad (all I was hoping for that if they lifted, theyd be lighter). I was pleasantly surprised they have not and the carpet looks fantastic. All I wanted was one more year out of the carpet and I think I may have gotten that and more. Feels and looks clean. Extremely pleased!

Pa
Review №68

Very pleasant to work with! Did a deep clean on our new home. I would recommend their services. They were very kind and worked hard. Thank you.

Ma
Review №69

These guys are so nice, do a great job and dont try to oversell me into things I dont need like the big cleaning companies. Ill always use them.

Je
Review №70

Erica and her team is tier 1! I leave and come back to a clean home obviously... but more than that her team makes my bed better than I do;)!Thanks for your service Erica! I highly recommend her organization, the best.Jeff

Yo
Review №71

Did awesome job, on time, friendly n professionalCarpet has an a good smell when its all doneHighly recommend

Pe
Review №72

Did a timely job efficiently with no unnecessary expense .

Je
Review №73

I love Turnover Cleaning, they are super responsive & flexible. They also clean 2 homes I own now and we are always satisfied. Katie is amazing & I look forward to seeing her when she comes- she is fast, does amazing work and is very personable. I had a very reasonable cleaning lady for many years and took me many tries to find the right service. I highly recommend them.

Da
Review №74

Top notch. Seriously, first class service, and fair price, and easy to communicate!

Mi
Review №75

I was very upfront that the house needed a deep clean after mice had ransacked the kitchen and that I had nearly 1400sqft of wood floors that needed to be swept and mopped. Given the condition as well as the size of the home, I hired a cleaning company because this house needs 3 people minimum to clean. My main concern was the floors which DIDNT END UP GETTING MOPPED AT ALL1 lady showed up to clean with a swifter and asked me for a broom as well as used my Lysol cleaning spray and some Meyers dish soapI am mostly annoyed and disappointed with how they dumped this job on 1 person, after discussing how large of a project it will be. I was told by them it will take 2 people at least 3 hours. It’s unfortunate because the cleaner who was improperly prepared for this job by her management team will most likely take the hit for the unacceptable service she struggled to preform. This 100% lies on the owner and management team’s neglect to equip their employees properly and set them up for success.... I am disappointed with the scheduling and management of this company. What we agreed and talked about over the phone was obviously not taken seriously. They did not prepare their employee for such a large job not properly equip her with the team or tools to do a thorough job.

Al
Review №76

Prompt response to my messages, ability to adjust scheduling to fit my needs, arrived on time, when I saw the price of my bill- I almost cried. This company could have charged me triple for the 1st time deep cleaning they did on my home, I have been charged more, repeatedly, by multiple cleaning services, who did half the job. If you are looking for outstanding quality, at a price well worth it- CALL THESE GUYS!

In
Review №77

We had our carpets cleaned. They were fast and the carpets look great.

St
Review №78

Carpet cleaned living room and dining room, stairs, all bedrooms and our white carpet has never looked so great and it was so much more affordable than zerorez. We will use them again.

Ca
Review №79

This teaming crew saved me as once again I came victim to my own procrastination. With a party just a few days away and no time to clean, this team was able to squeeze us in and did such a fantastic job! Coming home from work with a toddler to a clean house is worth every penny

Ja
Review №80

Better than I expected. Would definitely use again. A+

Li
Review №81

Turnover Cleaning staff was friendly and professional. They did a fantastic job cleaning my carpet!

Ni
Review №82

Hello, I have used Turnover Cleaning for several of homes that I have sold and Erica and her team have exceeded my expectations every time. Thank you for always doing such a great job and squeezing in those last minute move-in/out jobs. Nicko Spehn, Coldwell Banker Realty

gl
Review №83

Excellent attention to detail. Owner very responsive. Flexible scheduling.

Ca
Review №84

We love turnover cleaning!! Becky does such an amazing job!! We are always satisfied with the quality of the clean and our house always smells so good after she comes. We have scheduled routine cleanings which makes it even easier for us. We tried several other companies in our area but weren’t impressed with the quality of the clean. We were glad to find turnover cleaning and we highly recommend turnover cleaning to others.

Ry
Review №85

Turnover Cleaning has done a lot of cleaning for my property management company over the last few years.I would give them 4.5 stars if it were an option because there have been a handful of issues (which is to be expected over the amount of work theyve done for us) but I have always appreciated the way that Erica has come though and fixed any issues and takes it personallyI would recommend Turnover, and to be upfront and honest with them if they dont meet your expectations entirely, because they will do something about it which really sets them apart from others.

Je
Review №86

I have been very impressed so far with Turnover Cleaning. There was a bump in the road with my first cleaning and they worked with me to still get the job done. (The owner herself cleaned my house). They are friendly and accommodating and always willing to stay in my budget. And they do an awesome job cleaning.

Gr
Review №87

We hired Turnover Cleaning to help us get our house ready before showings and we were absolutely blown away. We have had our home for almost five years and we had never seen it that clean before. Georgia cleaned places we had never even known were dirty. She was quick, friendly, and incredibly thorough! Cant wait to hire her again.

Va
Review №88

Did a interview there very nice place

Sa
Review №89

Lisa does an amazing job!! The company is great to work with. Highly recommend!

Mi
Review №90

They were quick and efficient at cleaning carpet in our apt, Aaron explained difference in machines and why they use what they use. Would def recommend them. Great work.

Er
Review №91

Highly recommend!!! Erica, the owner, is extremely professional, responsive and she and her staff are very detail-oriented. I am very impressed by the thoroughness of the cleaning staff, love the reminder emails and ease of payment. The flexibility as new needs arise and availability on weekends has been a life saver!

No
Review №92

Erica and her crew were punctual, efficient and did a stunning job!

Ch
Review №93

Turnover Cleaning is amazing! I recommend them to all my clients (I’m a Realtor) and I use them myself. I have always been very happy with their service and if there was ever an issue (rare) Érica and her team were always quick to fix it. Highly recommend and super nice people that do quality work!

Gl
Review №94

They have been cleaning our home for several months. Excellent service. Highly recommend!

Ti
Review №95

Absolutely wonderful service- our cleaner came early, was polite and extremely professional.... he made our house show- ready for a realtor walk- through... and he even had suggestions for us as we do our own tidying... he was a true artist!! Thank you!

Ke
Review №96

I requested a cleaning and within minutes they responded with next day availability. The cleaning was for my parents after a weekend full of house guests. My mom was so impressed she would like to book them regularly.

Cr
Review №97

I am a realtor and have used Turnover Cleaning several times for my clients, and will continue to. Reliable and thorough! Highly recommend.

Jo
Review №98

They did a great job helping us get our condo move-in ready. The staff were friendly and thorough.

ro
Review №99

Excellent cleaning service. They are fast and friendly and the attention to detail was excellent. I will definitely be using them again and would recommend them to anyone.

Se
Review №100

Great company. Very prompt and they do top of the line work at a fair price. Will go out of their way to help me in a bind during last minute property turnovers for tenants.

Information
100 Photos
100 Comments
4.9 Rating
  • Address:9919 Valley View Rd, Eden Prairie, MN 55344, United States
  • Site:http://www.turnovercleaningmn.com/
  • Phone:+1 612-799-5982
Categories
  • Carpet cleaning service
  • House cleaning service
  • Commercial cleaning service
  • Upholstery cleaning service
Working hours
  • Monday:12–4pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:8am–5pm
  • Saturday:8am–5pm
  • Sunday:10am–4pm
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