I would like to give a big thank you to Kirk Rose and JR Gonzalez. We were in a bit of a unique situation, having just purchased a vehicle from another dealership. Eden Prarie Nissan had a much better deal on a much cleaner car, so we wanted to trade. This made some extra work for these two gentlemen. They were extremely accommodating, and made us feel very well taking care of. They where able to get us a lower rate, and a better aftermarket warranty for less money. So thank you Kirk and JR. Your efforts are very much appreciated, and you have certainly earned our future business!

So far so good, I hope they keep up the great service for a first time visitor.

I was able to get my vehicle in, diagnosed, and turnaround time was awesome. I was serviced with a loaner which helped greatly due to my busy schedule. Much appreciated!

I went in because my AC wasn’t working. They changed my compressor and had to pay 1180$ for the service. Got my car back which showed the same issue, I went back in the Service Rep Kate had already left so had to wait for an appointment for the next day. They took my car in and said its working perfectly fine and Kate even gave me a lecture on how to use the thermostat at your home. Kate had mentioned that the issue is not with the AC it’s with the way you use it “ You should use it in Manual Mode”. Well I took back my car on Thursday it had the same issue since then. I wasn’t in town so had to take the car back on Monday and she took it in and now when I showed them the issue they were like yea it is not working. Let me check again.She checked and in 2 hours they have a call back to say my evaporation sensor is not working hence the issue. Had to pay 140$ to get that fixed. This was the only issue I had from the beginning. On the first day I brought in the car I said my AC is just working intermittently and Kate said I know what’s going on here I’ll take care. I wasn’t even asked further questions. So I thought it’s a normal issue.So why did they replace my Compressor and why did I had to pay 1180$ initially. I would suggest everyone who is going to this service station please do not rely on the Service rep especially Kate.

As soon as I pulled in Shannon greeted me and was already set up for my cars attention.The car was worked on a great mechanic Al. They are superstars as far as I am concernedI will be back if need any work on my car or to buy a new one.ThanksRoger Hendricks

I worked with Dan for my car service; he was very helpful and friendly with no pressure to try and add on anything unnecessary while also explaining what was needed and should be looked at in the future. The facility and waiting area is clean and very nice as well. I will definitely continue giving them my business!

We have worked with Alex and Nissan for many years. We had intended to just shop, but saw a vehicle we liked, and we’re beyond thrilled to walk in and find Alex working at Eden Prairie. He makes the experience easy and comfortable. He remembers our preferences and even our kids and jobs over the years! We left driving our new Rogue!

Nissan does not stand behind the quality of their brand.. If youre buying late model Nissans with CVT transmissions good luck! You just bought a 100000 mi or less car. Buy American!

Went in for ac repair and tire pressure issue without a scheduled visit. Was given prompt service and a loaner car. Staff kept me in the loop about repairs and cost updates. Got car back after two days (part needed to be flown in).

The people in the service center are nice and helpful. However the people on the showroom. TERRIBLE customer service. They must not want to sell cars. I walked in, walked up to a car and was not greeted once. As a matter of fact one guy with his cell phone to his face looked at me and then acted like I didnt even exist. The receptionist who passed me in the bathroom without a greeting, walked past me again and didnt ask if I needed any help. The funny part is I came in for service but have been looking to get a SUV. I have my loan approved and everything. But I guess the phones and computers have more important goings on than making a sale. I will continue to use the service center because it is close but will go to another Nissan to make a purchase.

Stopped by hoping to get a tire sensor removed the Nissan dealer in Eden prairie has always been very helpful however today had a guy help me by the name of John say my guys want a hundred bucks just to put the computer and remove that sensor. Wheres the customer service at never going back.

The team at Eden Prairie Nissan is wonderful. When I bought my new car I felt like each person within the transaction was a new friend. They are very friendly, knowledgeable and caring. I am thrilled with them all the way around!

Shane went above and beyond my expectations!Smail also was very kind and helpful with finance.They both stayed late to get the deal done for me, and pick up the next day was smooth and easy. Excited to enjoy my new NV200!

Great service as expected my onlyissue is that I was charge for service when it the past I was not. To my recollection at the moment of financing I had included an option where my oil changes would be free. This time was not the case as past times I did not have to pay

Had a great experience today while buying a car at Eden Prairie Nissan! Randy was professional, low pressure and gave great guidance in helping me chose the right vehicle for me.

Very reliable and competent employees! Not to mention friendly as well! They do a great job keeping my Nissan in tip top shape!

I always have a great experience during my routine and repair visits to EP Nissan. Doug suggested to replace the battery in my FOB to see if it would fix the issues I experienced when turning off my car and warning bells ringing. It worked and this was a great cost saving before asking them to do costly diagnostics. Thank you Doug!!!

When I called in the scheduler was polite, friendly, and gave accurate and helpful information for our service appointment. Technician did a thorough job. Great service!

I have purchased 2 vehicles from Eden Prairie Nissan in the past 6 years. Kirk Rose is my salesman and I cannot say enough good things about him. He took extra time to really show the features of each car we bought and he has stayed in touch with us over the years.The dealership has also been great on the service end of our cars and I trust them.

Great visit. Scheduled my appt on line, got there a few minutes early. Check in was very efficient and John had me in and out in about 35 minutes. Very helpful with answers to some questions I had.

Friendly and great service. Just had my car serviced and they did an awesome job.

Had a great experience shopping around for cars while working with Alex. He made sure I had all relevant information about the cars I test drove so I could make an informed decision and feel happy about my purchase

What a great place to buy a car! Everyone was so helpful and answered all of my questions. Kirk was so helpful, and he was right who wouldn’t want the sunroof? He explained all the features on the Rogue and even set my phone up for me. Finance help was great also explaining all of my options, I believe it was JR. No pressure from anyone. They also arranged for me to get my rust proofing done closer to home. I really love my new car. Thanks guys!!

Great service, fast and friendly and the waiting area is nice. They will take the time to explain repairs and services needed for your car.

Kirk was the best! Spent the time with me to make sure I knew and was happy with my choice. I dealt with another employee before Kirk, he made sure I was handed off to the right person!

I always feel so unwelcome when I drive in for service. Nobody makes eye contact, smiles, or asks to help. I feel like Im bothering them.

I called this morning to get an appointment for an oil change and a general courtesy check and they got me in within 3 hours of making the appointment they thought it might be an hour and a 1/2 to do it they were done within an hour I am very very pleased and I will be bringing my company vehicle back to them from now on

I always have the scheduled service for my Nissan Rogue Sport performed at Eden Prairie Nissan. They have done a great job every time and the staff is friendly and professional.

TJ, the service advisor, was amazingly rude. When I called the service department to ask a question, he did not wanted to give up his name & was referring to his ame as Eden Prairie Nissan. When I finally figured out who he was, he disconnected the phone on me.

The service representative John was very friendly and thoughtful. He updated me regularly from beginning to end. I felt no pressure at any point when repairs were discussed. I will definitely come back to Eden Prairie Nissan for any service needs.

May 2021 ->Service Advisor John was very professional, honest and courteous. He delivered me the serviced vehicle in the promised time and budget.Met Doug on 2nd Sept 2021.Got the desirable maintenance job done within the promised time frame.Wait lounge was useful for resuming office work remotely while enjoying snacks n coffee .

If I could give this place 10 stars I would.Mark Ryman (manager) Sam Ghandour (sales) and Luke Horn (the money man)Great guys. After looking for 5 days for a car and being treated as if I didnt matter. Well I walked oops I drove out with a vehicle and I was never happier to tell you all.Go see these gentlemen. You will feel as if you found a new friend for life.Thank you guys. For making a really bad 2 week ago away. 🧡

My advisor Doug was attentive and explained the issues well.

I came in for an oil change and a tire rotation. I also added an ad hoc job as a piece of wiring for cyclops had come loose and wanted to see if they could fix it. They said theyd take a look. While I was waiting, I was informed that my brake pads replace and rotors needed to be resurfaced. Kate was able to get me a good deal and happy to leave with the confidence in the stopping power of the brakes.

Amazing experience with our sales rep Alex, he did test drive the car with us and showed all the features and technologies. We didn’t even go to a different dealer, we bought a 2021 Nissan Rogue Platinum right away because of his knowledge, easy communication and negotiation. Best experience buying a knew car.

This set the standards for me when looking for a dealership. Service people are the best. I dont live nearby anymore but I still travel here.

Thank you so much EP Nissan. Every experience I have when I come in for service on my Rogue is a great one. Before I purchased a Nissan vehicle I never believed In bring my car into a dealership because everytime would cause me to spend thousands of dollars on services I didnt need. EP Nissan lets me know ahead of time when matinee is scheduled to get me prepared and why they are needed. It helps me to understand my vehicles needs better to take care of it and theyre always fast and efficient and very knowledgeable and friendly. Thank you so much.

Doug was very friendly and I would definitely recommend him to others. I plan to service my vehicle here from now on thanks to his excellent service. Thanks Doug!

I brought my Rogue in for service. Scheduling was easy and I received a reminder call. I worked with John W. and he made it a breeze. They caught some issues and didnt oversell. I love working with them.

No salesman available. A friend and both went to see different cars. We walked and found both on the lot before ever getting a salesman so we left.

We are long time customers and on our second vehicle. We have had an issue with that vehicle since the second week we had the car. We have had it happen twice. The first time it happened we brought the car in and were told that it would not be covered under warranty because we broke it. We explained that we had not done anything to cause this part to fall off. They did not believe us and, rather than argue further, we paid for the repair. The same issue happened again a few weeks ago. We brought the car in again and this time we were once again told that we broke it and that we broke another part too, so cost to fix this is 10x the first fix. Once again, we explained that we did not break this. The individual providing our customer service refused to entertain the notion that there may be a flaw in this particular car. He went on to say that we seemed like “class A” people, but there was nothing he was going to do, because the dealership would be lose $1000 if he did. He said we should call Nissan ourselves and hope for some “good faith” from them. He proceeded to say how they are “based in the US, so you will be able to understand them.” This experience was very disappointing. This dealership would be wise to provide feedback and resources to their customer service agents. He should have acknowledged our frustration at being told (twice) that this was our fault, his comment about Nissan being in the US (so therefore we could understand them)was insensitive and small minded in this global community, and apparently saving $1000 is worth losing a loyal customer.

Polite staff. Work was completed timely.

Great people! The salesman Sam was AWESOME..

Great experience. Sam was awesome. Hes a wealth of knowledge, and very helpful. Everyone involved was great.

Smooth drop off and pick up when I bring my vehicle in for service. Doug was awesome in communicating on what needed repairs and if some repairs can wait.

Dave in the service department was great. Told me what things needed to be done with my 36,000 mile check- up. Also mentioned what coupons would work for the services. Appreciate the book you send to me every year. Also gave me a quote on new tires for my Rouge which I will be buying from you guys. Great experience. Car delivered on time.Love the experience. Thank you.

I received this best service I’ve ever received @ EP Nissan. John Weiser!!!!! That’s my guy! Fast, efficient, smart, trustworthy, personable, friendly, AND funny. WHAT MORE CAN YOU ASK FOR? I mean - I could have stayed at Eden Prairie Nissan all day working on my laptop

I got a Nissan Leaf, its so nice, quiet and technologically advanced

Alex is a great representative of your business. He works tirelessly to make sure the customer is served. He could teach other industries what a true professional in a customer experience is all about.Gary is a great business person as well. He was generous in pricing and extremely detail oriented to make sure I got exactly what I was looking for.Nissan is lucky to have both of these guys working for them. Well done.

I have been working with John, a service advisor, throughout the week with various issues (needing a new battery, new tires, oil change, etc.) and he has been so helpful through it all! I cannot say enough nice things about him! I dont have much experience or knowledge with vehicles, so it has been refreshing having a contact that I trust and has my best interest in mind. I now live in Hudson, Wisconsin but I choose to service at Eden Prairie Nissan because of their outstanding customer service, and knowledge.

Quick service and got the oil change/tire rotation without a problem.

Best service always. Took care of the minor problem we had and did an oil change.

EP Nissan service consistently goes the extra mile to ensure their work meets my expectations. often going well beyond. Thank you!

I am not complaining about repair services but I feel cheated from after sale services. I get my extended warranty when I bough my car, your financial person tell me about the warranty is cover my car bumper to bumper except tires, belts and hoses. Now my car come with a bad manufacture head lamp (air leaking), then you tell me it is not coverage under my warranty. I just not very happy about this extended warranty from your.

Every question was answered. The buying process went smoothly. Everyone was VERY attentive to me at all times. And they even delivered my new car right to my house. Even before i walked through their door they helped me.....i got lost getting there. Sam G. is a very personable salesmen. Thanks for the car...love it.

I made an appointment for an oil change and the service was fast.

Great people at this dealership! Quite some characters that make you feel like your working with great friends. Will always deal with this dealer and recommend anyone looking for a great vehicle experience to stop in and check this place out. Even our Salesman Alex came into the waiting room to greet us! AAAAA+++++++

A very friendly and professional service department.

Came in for an estimate and they were able to fix the problem instead of having to come back. Very nice

Quick droppoff quick pickup

Great place. Very clean and updated. First time here and very happy I decided to have my services done here. Did not purchase my ne vehicle here but 3 of their management took much of their time to explain features and warranty information on my new car. I wish I lived closer than 3 hours so I could have all of my work done here. All the northern MN need to come here and get trained by this place!!!! Brainerd and Duluth are like a Walmart tire and auto department compared to this place. I will definitely consider a 3 hour drive for all my services in the future. Thank you for your personal and professional service it was unexpected.

John was great! He gave me an accurate time estimate and was very personable. We shared some grandchildren stories.

They were quick to get my Juke in to evaluate the issues. Did a complete inspection and found the issue along with compounded issues. They also recommended replacing the belts to avoid issues down the road. Parts needed to be ordered so I was set up with a loaner vehicle for the weekend. They also recommended other service which we will have done before winter. TJ called promptly when the service was finished and gave me the news that one of the parts they thought needed to be replaced was not needed which saved me about $300. Thanks to the customer service we have received every time we go there we decided we will be purchasing our next vehicles from EP Nissan. Good customer service goes a long way for me and I get very good service here.

My mom and I have been going/coming here for the past 4 years and she has gotten a couple leases and she is on her second one with a new 2019 Murano and the previous one was a brand new 2016 Rogue and shes loved them. I like going there just to look at the cool vehicles they have. Eden Prairie Nissan also has great people there and great customer service.

Great assistance from Shannon in the Service area; gave me some tips, updated me on the need for spark plugs....... a new experience once every 100k miles, but luckily I had my coupon to soften the blow. The Pathfinder is now ready for winter and some driving.

The staff was great, the understand what it means to be customer and service focused.

Excellent service writer, very pleasant experience overall.

I came there to fix my car and it got fixed quickly and I paid less money for what I was expecting to pay. They are very honest people and I will definitely go back for any other reason.Thank you againAmin G

I would 100% purchase another car from EP Nissan. I had top notch service from Kirk Rose my sales rep.

Brought my wifes car in for an oil change and tire rotation, drove the car right in and there was no waiting. John W. my Service Technician he asked me if I wanted to do change out the brake fluid which I said not at this time. John explaining what color it should be, then he showed me under the hood and it looked the yellow color as it should be and agreed with me that it didnt need to be changed yet. I appreciated the honesty from him. He also told me what time the car would be completed and they were 10 minutes early. He met me in the lounge area gave me my bill explaining I owed nothing and showed me where my car was and which door I could go out. I will definetly be back here to do more business with Eden Prairie Nissan. My wife and I have bought numerous vehicles from here, Shane is an excellent Sales Manager to work with for all our purchases.

Nice facility, clean, roomy. Service Rep Dave did a good job explaining the service and showed me around the Facility.

Got an oil change and another service and tire rotation. Didnt wait long. Good service

I have a lot of love for these guys, theyre fair on price, easy to schedule, and always willing to work with me. The waiting room is great, I get a lot done while Im there and my service is usually done faster than I expected. I love that they run the car through the car was at every service.

San and Shane ans Schmile were awesome to work with!

Uncomplicated transaction, as we wanted. Kirk was excellent, understood our needs quickly and efficiently got us to the right vehicle and through the lease acquisition as painlessly as possible. This was our third consecutive purchase/lease with EP Nissan and well definitely be back. They do excellent work.

Excellent service, unlike my previous experiences with a competitor. Will definitely go back.

Great communication from the beginning - informing me of a recall and scheduling an appointment. Great appointment reminder phone call, greeted with a smile, and out the door in half the time expected. Great job EPN!

Helpful knowledgeable staff and quick service. Always a pleasure coming here. They give us what we need and offer thoughtful advice about things to watch before the next service.

Arrived without appointment, they took me in. Had me in and out within an hour with a car wash as well!

I worked with a great service advisor Doug Platt. He was super helpful and knowledgeable. He was concerned that my car might have to stay overnight and got me a loaner car right away, and he let me know information about my warranty that I didnt even know about it. Id like to say he went above and beyond, but I think this is how he does business all the time! Top notch service. Thanks, Doug! (And the lady at the payment desk...I didnt get her name, but she had a cute dog and great nails, was super helpful and friendly, too.)

Alex, Shane, and JR were all extremely helpful during our purchase of the 2019 Nissan LEAF. They answered my questions about charging options, energy incentives, and safety features. Alex’s in-depth test drives of different trims made the decision process easier and I’m very pleased with our LEAF. It’s a joy to drive.

I worked with Becca Gordon. She was fantastic to work with. She kept me informed of the progress. Also, my insurance only paid for 80% for car rental. She covered the additional 20%.Great experience and my car looks great.

When we were vehicle shopping, we found exactly what we wanted at Eden prairie Nissan. Our salesman was wonderful! However after doing the math, we realized we could not afford a new vehicle. Because of our experience, we decided we would come back to this dealership for all of our service. Their service department was just as great as the sales. We live 70 miles from the dealership and every time we come they give us a loaner vehicle and send us home with it. This was totally unexpected and a wonderful service that saved us so much time and hassle. We would recommend Eden prairie Nissan to anyone!

This is a super-professional facility with expert staff. All levels of care and service are exceptional, and very smooth. Feels like luxury care.

I always get excellent, honest service here. I would not go anywhere else to service my Nissan Murano!

Mike M was an awesome salesman, very comfortable to be around and never made me feel pressured! I would definitely work with him again! The financial team was really pushy and appeared rather inconvenienced by my questions, on several occasions! Kind of a “shut up and give me your money” type attitude.

Always friendly service and reliable work. Thank you!

John helped me in the service department and he was fantastic. Very pleased with the service and the extra mile he took for me to make sure we get my car in again before the warranty ends. A lot of places would let your warranty run out, but John made sure the next time I come in I won’t be over my warranty so we can address some issues if need be! Highly recommend him as your service agent!

I always am pleased with Eden Prairie Nissan!

I was very happy with my experience buying my new SUV. Everyone was very helpful. The only thing that I was disappointed in was I spend all that money and they gave me the car with 1/2 tank of gas. It’s not a big thing but....I would still buy another car there.

Always Excellant Service.

Great customer service. Always looking out for the customer

Great dealer! Service and price cant be beat! Best selection of inventory in the state, they had every configuration I wanted to see and their price and trade value was far better than the other 4 dealers I talked to first. I found a new Nissan shop that Im sticking with.

Great customer service, honest evaluation of the service your car needs and great pricing.

Great service; was able to schedule appointment the same day. Vehicle ready when promised. Professional, communicated what was needed and delivered.

John (my service tech) was fantastic. He walked me through everything in detail without a hint of upselling, which always drives me nuts. He commended me on the trucks shape and went through upcoming maintenance based on the year and mileage and let me know to give him a call if I wanted to follow the recommended maintenance plan. No hard selling, no brow beating. A very pleasant experience and I will continue to use EP Nissan for most of my service needs.

Everyone here is so friendly! John took care of everything for me and he explained everything in such detail that allowed me to know exactly what services I was paying for and why. It’s rare now a days to come across employees that go above and beyond for their customers. I’ll definitely be back!

Great service. Doug was excellent to work with.

Recently purchased a new vehicle and made a vehicle trade-in. Sam was wonderful to work with, very professional yet personable. J.R. in financing was very efficient and when I decided to make a small change to my services a few days later he was super responsive and handled everything quickly and seamlessly. This was the easiest vehicle purchase process Ive ever been through and Im so happy with my new Nissan!

Our sales consultant, Chuck Eck, and the finance manager, Keith Hedlund, were absolutely wonderful to work with. They answered all of our questions, informed us of everything along the way and were great to talk to. Id highly recommend them to anyone whos interested in purchasing a Nissan vehicle.