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Wolf Fine Jewelers
180 NJ-35, Eatontown, NJ 07724, United States
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Jo
Review №1

Extremely friendly and knowledgeable staff. I was trying to find a gift for my Mother’s birthday and they were more than helpful. I never felt pressured and I decided on a beautiful Michele watch.I have dealt with them in the past and I have always been more than satisfied with the service and quality of the items I have purchased.I strongly recommend Wolf Fine Jewelers.

Ch
Review №2

Scott & his entire team at Wolf Fine Jewelers are fantastic. Im extremely pleased with the service received. Scott takes the time to ensure you end up buying exactly what you’re looking for & educates you on your purchase. With a wealth of jewelry available & the ability to locate anything youd like, you shouldnt shop elsewhere! Overall I would HIGHLY recommend Wolf Fine Jewelers.

Za
Review №3

Scott and his staff helped me every bit of the way to find a perfect ring for my fiancé. It honestly couldn’t have come out any better and she loves it. Couldn’t have asked for a better jeweler

An
Review №4

Best Jewelry store around. Staff is amazing and really personalizes experience. Works with customers and gets back to them quickly when in contact. No better man than Scott (owner) to find you what your looking for!

Ka
Review №5

My absolute go-to jeweler. Scott and the staff is always there and ready to help. Every custom order has come out beyond expectations. Highly recommended.

Ai
Review №6

Scott is a great guy, he go out of his way to find what you want. Great prices and services.We got beautiful custom made engagement ring and wedding rings.

Ed
Review №7

I bought my fiancees engagement ring and a pair of earrings for Xmas. Scott and his staff were wonderful and went above and beyond to get the perfect stone. His staff was kind and always professional. His knowledge and guidance made my engagement. I would recommend him to anyone looking to buy quality jewelry and timepieces.

Ni
Review №8

Scott was a pleasure to do business! He gave me a great price for a beautiful Michelle watch! I will definitely be going back! Thanks so much, Scott!

Ca
Review №9

Great service and great help finding what I was looking for would definitely comeback and shop for more.

Pa
Review №10

Bought a gold and diamond ring about a month ago for sale, at almost $900. I have only worn it a couple times, for a few hours max. Since the purchase 6 diamonds have fallen out smh. Dont waste your money!!! Theres another jewelry store in the mall upstairs going towards the food court, go there! Customer service and jewelry quality is wayyyyyy better! Ive never had any issues with them. I just figured Id give wolf a try since they were having a sale...big mistake

Ju
Review №11

Wonderful place to get beautiful pieces of jewelry from for equally great prices!

Ma
Review №12

I couple of months ago I needed some repairs done for a family member and like always, Wolf Fine Jewelers was the go to place. Quickly done and due to covid, the owner Scott met me off site and the item was fixed perfectly. More recently I was looking for a high end watch and between all the online stores like Jomashop, Crown & Caliber, Tourneau, Wolf Fine Jewelers was able to beat the online advertised prices. A little adjustment was needed with the bracelet and just like that I now have it on my wrist. I felt more comfortable with an in person purchase rather than online. Thanks again and I look forward to the next purchase.

Ro
Review №13

Brought my DKNY watch for simply needed new battery. They replaced, $15 dollars. Noticed next day the time was off. Reset and observed that the second hand was getting stuck. The bottom of the second hand was being obstructed by the minute hand. It never before did this. They were closed when returned after work that very day, so brought back the following day. Was told in dismissive manner, after being asked to show my receipt, that I have to take it to a watchmaker. Brought immediately to another jeweler in the very same mall. Was informed what I intuitively believed. Upon replacing battery too much pressure was evidently applied and could cause the distortion, and that Wolf should have simply fixed or offered to reimburse for the repair. I asked the second jeweler to fix and was given estimate of $30. I left the watch with the second jeweler and decided to leave this review. Ironically brought initially to Wolf for had good reviews. Maybe something changed.

Sa
Review №14

Charged $18 to replace the battery. the battery needed replacement 2 month later. I will never visit this store again.

Ja
Review №15

Scammers and overpriced. The staff is rude and lied to me multiple times so they wouldnt have to fix the mistake they made.

Ky
Review №16

Scott not only helped me find the perfect engagement ring and went above and beyond, but he also taught me everything about rings and diamonds along the way. Highly recommend. Staff is super friendly. Great convenient place

mi
Review №17

My mother, my brother and I went to Wolf Jewelers when my brother needed a very special gift for his bride on their wedding day. He had a design in mind but with little time before his wedding day, we worried it would not be possible to have the piece ready in time. Scott of Wolf Jewelers assured us he would personally make sure the job was done and match the design my brother had envisioned.It was a special gift for a once in a lifetime occasion. Wolf Fine Jewelers exceeded our expectations. The pendent was ready on time for my brothers wedding and he was so proud of the design and quality of the piece. The sentimentality behind this gift is personal and meant more to my brother and his bride than can be stated in this review. I can say, without any hesitation, Wolf Fine Jewelers will be the place my family will always trust. Their jewelry is top quality and just as important, the customer service is second to NONE!!!Thank you Wolf Jewelers!!!!Mickey, Jenny and Sean F.

Pe
Review №18

Went to Jared and found a Hamilton watch I really liked but they wouldn’t budge on the price and the leather band was a mess. Spoke to Scott and he got me the same watch at a great price in mint condition. This is the second time I’ve purchased something from Wolf jewelers and both times had a fantastic experience. Highly recommend this jeweler.

Me
Review №19

Sandy & Sheila helped me today with advising me regarding the enlargement of my wedding ring which I have had on my finger since June 26, 1960.I was diagnosed with severe RA and it has only affected my left hand and ring finger. I wanted to enlarge my ring and Sandy & Sheila advised me to wait until the swelling went down so that the new ring finger measurements would be more accurate.I thanked them for their thoughtfulness and professionalism and I will wait. I have become more positive about dealing with this jewelry store since they arrived at Monmouth Mall. They are the place to go for purchases and repairs of all the jewelry of your family that you cherish and wish to enjoy now and be able to pass it to future members of your family. Mr. M. M. Douglass & family.

Ja
Review №20

I searched all over for a Rose gold bracelet band for a Michele Deco. All jewelers advised that the band was discontinued. I went to Wolf Fine Jewelers and I was told not to worry they will find it. Sure enough, two weeks later they found the perfect match at an affordable price!

Bi
Review №21

Scott and his staff are wonderful. He was so much help when it came to making a family heirloom into a new piece of jewelry.

Ja
Review №22

Nice place nice jewelry, they said come back to have adjusted if chain is too long. but then we needed to come back to have piece adjusted and they wanted to charged us for it after spending well over $1000.00 for it. Not a complete customer service if you asked me.

Ja
Review №23

Love the staff and they always do whats right!

Ki
Review №24

CAUTION: STAY FAR AWAY! I had the absolute worst experience with this jewelry store. My fiance bought a beautiful engagement ring from this store that was very unique and had sapphires wrapping around the band. Unfortunately the ring was too big so we brought it back to Wolf Fine Jewelers to be resized. They originally said the best option was to apply balls to the inside of the ring to make it a smaller fit because they told me that sizing the ring would cause the stones to become loose. They kept the ring to be looked at by the jeweler, I expressed my concern about leaving the ring but they assured me I would have the ring back ASAP. Three days later I received a phone call from Wolf stating that the ring could not be resized and that they needed to order an entirely new ring in a smaller size and that it would take approximately one week and that I would be updated throughout the process. After not hearing from them for 10 days I called only to find out that there was an issue in receiving the new ring and that it would take another two weeks but that they would keep me in the loop. No one ever called and I had to call almost daily to find out what was going on. The customer service of this jewelry store is horrendous. I placed phone calls that were not returned, I was blatantly lied to, I was shocked at the attitudes I got when inquiring about when my ring would be in, like I was inconveniencing them. It was devastating not having my ring for Easter when I got to see my entire family, also I had to cancel my engagement photo shoot that I had scheduled because I didnt have my ring. Finally, I was told that my ring was on its way but that they were not sending a new ring, they had resized the original one. When I reminded them that they had told me that resizing the ring would cause the stones to become loose they suddenly changed the story and said the stones wouldnt come loose from resizing it. After calling on the day they told me my ring would be in the rude woman on the phone said If it came in I would have called you. When the ring did come in FINALLY after over a month, I picked it up and had concerns that it looked different to me, and the resizing made the band look strange and bent oddly. Monica, the night time manager was very nasty to me and when I showed her a picture of the original ring and pointed out differences she was very rude and had a horrible attitude and kept saying I dont know what to tell you between eye rolls. She then offered to send it back to the jeweler in a mocking tone- after having my ring for over a month I declined and said I would take it somewhere else. I was so upset I sobbed my way out of the store. Please be aware that you can not trust this company, they will take advantage of you. Dont ever expect them to call you back or be true to their word. I recommend not supporting this business as they do not care for their customers.

TO
Review №25

I brought a watch to them to remove links over a year ago.I needed to have the watch fixed after a pin for one of the links fell out.The owner fixed the watched and tightened the remaining screws that were loose.

ch
Review №26

Great service, thank you!

Br
Review №27

Worst return policy ever

Information
7 Photos
27 Comments
3.6 Rating
  • Address:180 NJ-35, Eatontown, NJ 07724, United States
  • Site:http://www.wolffinejewelers.com/
  • Phone:+1 732-460-9653
Categories
  • Jewelry repair service
  • Clock watch maker
  • Jewelry appraiser
  • Jewelry buyer
  • Jewelry designer
  • Jewelry engraver
  • Watch store
  • Jewelry store
  • Watch repair service
Working hours
  • Monday:10am–9:30pm
  • Tuesday:10am–9:30pm
  • Wednesday:10am–9:30pm
  • Thursday:10am–9:30pm
  • Friday:10am–9:30pm
  • Saturday:11am–7pm
  • Sunday:10am–9:30pm
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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