Katie was the ABSOLUTE BEST! My Samsung’s screen went partially blank and I changed to an iPhone. She was so patient with me and with the things needed to do to change from a Droid to the iPhone. She was so nice and very knowledgeable. My husband needs a new phone, and we will wait for her to help us out when we go back in.

Good staff. Knowledgeable. Service was good.

I walked in there and was immediately got helped by Amy the manager. She was very helpful and I got all my phone stuff worked out and it was super simple! I was suggest going in there and ask for Amy for help and she will get you with one of her team member! Amy was the BEST!!!!!!!!!! SHE DESERVES a raise! Great vibes in there. Thanks for the help Amy.

Had a great experience at the store. Noah was fantastic and knew his stuff. He took all the time needed to make our day.

My phone stopped receiving text messages. Braden at AT&T in Hermantown at the Miller Hill Mall store was very helpful. He was polite and understanding my frustration. He eventually replaced the simcard and now my phone works perfectly.

They were so helpful and nice. My experience was wonderful! Im new customer and ft welcome. My other network made me feel like we were Bothering them.🤔

I came to solve a complex problem and was totally supported by Noah. He is an awesome asset to AT&T. Patient, thorough (meticulous actually), personable and very knowledgeable. It was a very satisfying experience. Thank you Noah!

Staff are incredibly responsive and patient here. I had deeply blocked my phone from functioning in video and audio within apps. The whole team ended up helping me in some way today. Thank you especially, Amy and Craig for your perseverance in figuring it out. Awesome service. Thank you!!

Noah was the nicest person I’ve ever met inside a store ever! He helped me and my mom out a lot and thank you! Store over all in general nice place and very friendly employees.

Katie was unbelievably helpful and so willing to make sure we were all set up with our new cellphones.I will definitely come back here again from now on.Thank youTami Meseroll

I’ve worked with Mike for a number of years. We upgraded and added our daughter to our family plan because it was time and the promotions made it a no brainer. I’m glad Mikey suggested it because we wouldn’t of thought of it.

We picked up a new Iphone, Iwatch, and other items over the weekend. The staff was great, especially Katie! They helped us get the best deal, answered all of our questions and help us set up our new devices.

Its a typical at&t. Last week my dad and I picked up new phones. They sent my dad home without giving him a Sim card for his new phone so he had to go back the next day. 🤷‍♀️

I was so happy with how my service went today with Mike! He helped me find a new phone that works perfectly for what I need. He was very knowledgeable and answered all of my questions. I was even told about some new deals and perks that I didnt know about. I would recommend Mike and AT&T to all of my friends and family. Always wonderful and reliable service.

Katie was awesome! She took her time with us and made sure we understood all of our options and all the promotions.

Noah in Duluth MN was outstanding and extremely patient with me and my son!! Kudos to him!! Thanks a million

He was really there for me during a bag time with Zito. I dont think my blood pressure would have survived without Craig. Give him a raise!

Jesse is great! He answers all of my questions and is very patient. Would give 10 stars if it was an option.

Kailie was very helpful and personable with me and my son. She got us completely set up and we felt like we made a new friend! We’d definitely work with her again!!

Received excellent service from AT&T today. They went above and beyond to make sure that I was comfortable with my new phone, and made sure that everything was transferred from my old phone. Thank you so much. Best experience at AT&T yet.

Emily was so great to work with!! We went into the store to price out a new phone for my husband and we ended up buying one before we left. Emily answered all of our questions and she was so patient with us. We would definitely recommend her to friends!!

Been to other at&t stores and this was the most helpful Ive ever been too!

Thank you Emily for moving me up? I’m trying! Take care! Susan P..

Over the last few months I was having issues with incoming calls rolling right into my voicemail. After exhausting all possibilities on my own I decided it was time to bring it in. To keep a long story short Braden (the representative that helped me) spent about an hour going through just about every phone and account setting possible to figure out what was wrong. Without any luck and nearing the stores closing time 2 other store reps and the manager decided to assist Braden to try and find what was wrong. After another hour and 4 team members help, they were able to find the fix and get my phone back working right. All 4 stayed and helped for an hour past store closing time. 2+ hours of time and everyone pitching in. A++ service. Everyone was extremely helpful and kind and above all none of them stopped until the job was done even after closing. Best AT&T store in Duluth.

Amy was exceedingly patient with me and answered all of my questions. She was able to transfer ALL.of my texts, messages, photos AND contacts. Amy is an exemplary employee and a tremendous representative of AT&T ! Elizabeth Petrovic

Noah was amazing! Thank you AT&T!

Katie at Miller Hill mall Duluth was fantastic. Smart, helpful and patient!!!

I worked with Andy and he was incredibly helpful, communicative and had a wonderful personality. Answered every question with ease. Definitely a great sales associate!

Visited the Miller Hill Mall AT&T store and was pleasantly surprised with the prompt and courteous service. I had 2 questions when I entered the store and both were answered adequately by the male sales rep who helped me. Ended up buying a Samsung Note20 ultra in brass color. With a cover, screen protector and charging pad. They offered a buy 2 accessories/ get one free offer. Review to follow of the phone when it arrives.

Sarah the manager was super helpful on getting my plan issue figured out and took care of everything I asked for without question! Knowledgeable and courteous! Thanks!

The staff is vary help full.

We worked with Brayden and he was very helpful and professional. Great experience. I appreciated his help

Brady, at AT&T Miller Hill Duluth location, was awesome. Very helpful! Very knowledgeable! And a pleasure to do business with! Thank You Brady!! Thank You AT&T for having such positive employees!

Craig was so helpful in setting up everything and answering all our questions. The service we received was excellent.

Been in numerous times for help and get told Im on a list. Told it would be 30 minutes and left after an hour. 5 workers and only 2 on the floor. 6 people waiting for help. Never have had a good experience with this location.

Waited for more than an hour yesterday to be helped. Finally gave up. Went back today, waited more only to find out they didnt have the phone I wanted. Sales staff really doesnt seems to be highly undermotivated.

The store manager, Sara, is a real asset to the AT&T team. She helped me with a major problem I was having. I will buy all of my phones from this store going forward.

Great service and honest help with identifying phone features and best deals. Very helpful with a review of my ATT account to assure I have the best deal too. Jesse is top notch. Great COVID service despite small staff

Todd at the Miller Hill store was awesome to work with. He took great care of me and my family. We are very happy with our service and phones.

I love Sara. Known her for years and always friendly and professional.

Jessie was fantastic. Definitely helped me tremendously. Very patient,

Todd was awesome! He walked me through the purchase of my new phone and setup. I had a lot of questions and he kindly answered all of them. Great experience!

Everyone there was awesome! As we shopped and talked to the AT&T Rep Dillon (who was great and answered all of our questions) one of the other guys chatted with my son which is amazing as he is 4 and makes it really hard to buy items especially something like Phones were we have questions! But they where patient with us and helped us through the process to pick out phones and save money on our bill. Over all great experience!

My wife and I came in to upgrade our phone. I mentioned how another store canceled our appointment after a 3 hour wait in our car and my sales guy goes off yelling at us about how customers like us are the problem? We where calmly just making conversation and I understand that customers can be rude this time of year but, yelling at someone spending over $2500.00 on two phones and a tablet is not a way to keep our business. Iv never walked out of a business half way through a sale.

The team at the mall store was Extremely helpful with all our questions and setting up of new and used equipment Thank you so much for the help 😀

Wonderful customer service. Sara helped a lot answered all my questions and concerns. I will definitely be returning and recommending!

I went in today to trade in my phone. I know absolutely nothing about phones, but with the help of Michael and Braden, they got me exactly what I needed and helped answer every single one of my questions. They were so nice and patient. Definitely great customer service! ⭐️⭐️⭐️⭐️⭐️

I had a great customer service experience with Emily. She was knowledgeable about the services and account options available to me. She is one on the most friendly and personable sales representatives I have ever met.

Sara always helps me with my phone stuff. All staff are great and I recommend this store to my friends and family.

I went in to upgrade my LG phone to an iPhone and ended up ordering a XR 128 GB because they had none in the store. I also purchased all the accessories the sales person said I needed. Eight days later (today), my phone arrived with no power adaptor. I checked online and found the notice from October 2020 stating that Apple no longer includes that because everyone has one. I dont, and I live 120 miles from the store. I called the store and got the young man who helped me. I explained that the phone arrived without the power adaptor and that I was frustrated because I asked if I had all the accessories I needed at time of purchase. The young man said, well you should have one, you have an iPhone. (He worked on my LG when we placed the order.) I said that I didnt and I didnt want to drive the 120 miles to get one, and he said, well then, I guess you can drive the 120 miles to buy one. I told him he needs to know what accessories come with the phones they sell. He said I bought a 3 year old phone (???) so thats my problem, said I was yelling (I wasnt) and hung up as I offered to raise my voice so he could hear the difference.I took a few minutes to replay the conversation, called back and asked to speak to the manager. The man who answered said a manager wasnt available and asked why I was calling. I explained and was told that, IF I was at all angry when I called, then the sales clerk simply responded in a like manner (yes, really) and that the staff has no way of knowing whether the phones will come with a power adaptor because things change so fast. He lectured me for several minutes on this fact. I thanked him and said I would find my own power adaptor and post a one star review online.

Todd had the patience to listen to all of our questions, provided many options and ways to save money and improve service.

Best service ever,Sara helped me tremendously. Would highly recommend this AT&T store.

Jesse Miller was the employee that helped me with my new phone purchase. He was absolutely fabulous. Knew exactly what he was doing, answered all of my questions was a absolutely delightful person to work with!

Great customer service. Mike was amazing about helping with my new phone.

Braden and Todd were so patient and amazing with helping us purchase new phones and get them set up!

Jesse was an awesome sales rep and even though my first visit to the store was uneventful due to a problem that became an easy fix after a phone call to a number Jesse provided me with. He showed me exceptional customer service. Due to the COVID-19 “Stay at home” order issued by the Governor, I was unable to return to the store until 2 months later! I was able to return to the store on May 8, 2020 and Jesse remembered my previous issue preventing my purchase of the iPhone 11. He helped me get my new phone and new service set up and I left the store a Very Happy customer!!! Jesse was never pushy nor rude. He showed me nothing short of Exceptional Customer Service. I consider myself knowledgeable of quality customer service after being in that line of work for over 35 years. There should be more people like Jesse in the world providing exceptional customer service and showing true respect to me the customer.

Maddy was a pleasure to work with! She helped me find what worked best for me and my family! She also saved us money! Can’t beat that! Thanks Maddy! Keep up the great work!

The employees here are so helpful

Todd Baker did a great job helping me - looking at different options and providing great information and advice. Thanks for all your help Todd!

EMILY IS THE ABSOLUTE BEST EVER!!!! Love coming to ATT for all my needs!!!

Customer service is excellent. I’ll be coming here for all my needs for my plan.Keep up the great work!!

Thank you so much for all your help! Made everything super easy and fast. Very friendly and helpful!!!! 5 STAR!

Dillon was very knowledgeable and friendly. He was very respectful of our needs. He explained everything to us so we understood what we were getting. I would definitely recommend Dillon

Emily B was a great help! Thanks 😆

After having multiple issues with our bill and service from another store, Travis at another location was extremely helpful, very product knowledgeable, and is the true definition of impeccable customer service. Not only was he patient, but listened to our year long issues, and actually entered them into our account to be rectified. AT&T has an amazing employee and returned our trust in AT&T after being customers of for over 10 years. THANK YOU again Travis!!

So helpful showing me how to access bill and do updates!

Great service helping me get a new phone!

Extremely knowledgeable. The employees look out for their customers and try to find the best plan to meet the needs.

Salesperson Sara was very unprofessional.Bought a new 11 pro max.Said it would work on my center counsel charger.It didnt.So I asked if I could exchange it for the 11pro.She jumped on the defense immediately and said she never guaranteed it and said there would be a $55.00 exchange.Ive been with AT&T/cellular One for 23 years and have never been treated like this.Yes.I was taken back, spoke my peace and left.Went to the Central entrance store.Had great service, exchanged my phone, and left with what I needed and works great.Its not about the $55.00.Its about how I was treated when I walked through the door.Although I dont think they should charge anyone an exchange if they were misrepresented

Good place and service,

Great staff, great customer service!!! Braden took his time working with me and helping me navigate my new iPhone. Will definitely be back to see him soon he is a true asset to the company.

Very fast process to replace three new phones. Sales guy was great!!

Dillon was a great help! He took the time to explain all of our options and potential costs. Very happy with our experience today! Thanks Dillon!

Craig was SO very helpful with this very frustrated customer!

The overall vibe of the store is not great but I ended up working with the manager Travis and he was absolutely wonderful! He switched me to first net programming and saved me a ton of money. I have recommended him to all of my friends/family/coworkers. Seems like the rest of the staff at this location dont do very much but play on their phones.

Great service for my iPhone 6. We opted for the 2 week trial of the AT&T TV promotion. Were very disappointed in the product. Its just cable or satellite TV repackaged. Its not akin to streaming via a Roku device. The package has commercials and a horrible user interface.

My service today was great.

Excellent customer service goes a long way! My phone has been disconnected for over a month now. For the past month I have been doing tons of phone/plan shopping. I needed to Find a reasonable deal. I am on a tight budget. Me being a single mother to 3 beautiful children my time is very limited when it comes to situations like this. I stepped into the store and Devon greeted me right way. I told him I’m shopping around to find the best deal. He spent roughly 40 mins helping me and explaining my options. I told him I had one more phone store to go to and that I might come back once I make a decision. He walked me to the front of the store and opened the door as I walked out. It was a very kind gesture. I walked out assuming that I wouldn’t be back:... I ran over to the another store to do the same shopping. Within 30 seconds I explained to the sales person the same exact thing “I’m phone shopping trying to find the best plan, I’m looking to get one line and possibly a second depending on the on the prices . ” the sales person said “like now?” I responded yes is there something wrong.... “ she responded “ I mean I guess....” followed by a sigh”I looked around and said why is something wrong? Are you guys closed? She said we will be closing I said oh I’m sorry and leftIt was 15 mins to closing.... I walked out and headed back to your store....I came back a few minutes later. unfortunately, Devon left for the night.... but another gentleman was just as kind and helpful. (I didn’t catch his name)Needless to say I have two brand new phones.One of those phones will be given to my son on Tuesday for his birthday! The first birthday I was able to get him a present and one he deserves. (Times have been really rough).I just want everyone to know that customer service/kind gestures/ compliments can go a long way. You never know what another person is struggling with.Like the sales person at the other store. Everyone is entitled to having a bad day. I could have screamed at her or made a review on their websites or phoned the manager.....Focus on the good things..... and be gratefulThanks AT&T for helping me out!!!!-Tiara Frankie

Katie was awesome.

It worked for me at the time, but ended up costing me $30 more than my previous carrier, and less coverage.You would think that they would have a better network, due to them taking over Cellular One, but I found a lot of dead spots.Thank you for making me understand that the magenta carrier is where to be!

Craig was wonderful!

Travis went out of his way to help very happy with all his work. He deserve a raise

These guys don’t mess around, always helpful, to the point and nice!

I had an excellent experience at the AT&T store in the Mall. The staff were extremely friendly and helpful. I highly recommend this store

Great service thanks to all there staff!

I get great service there. When AT&T screwed up my bill and was over charging me. I spent a month online with no luck getting it fixed. A total of 3 and a half hours of being on hold while someone would transfer me (multiple calls totaled over 3 hours). The AT&T store actually fixed it. It took an hour but they fixed it.

Tanner was very helpful and knowledgeable. Also great customer service.

Travis and Jesse are amazing. Best service i have ever received at an AT&T store.

This store is awesome! They helped my dad who is older get all of his stuff transferred! Thanks Braden!

Dillion was an exceptional help with the purchase of my new phone. Not being very technical; he was super patient and helpful. Always smiled and never made me feel unintelligent. Will always look for this young man to help me in the future.

Great store! The employees are all awesome and very helpful.

Katie was great!!

Try to do an insurance claim with them.They outsource it to a separate company. That company requires the primary account holder to file a claim. Youll need to send a picture of the primary account holders ID, and print of an affidavit signed by the primary account holder. Their conformation texts or emails can go to the phone that is lost or stolen. For me to fail a claim they kept sending messages to my phone that was broken, luckily I could barely see and reply to them or forwarded them to the primary account holders email. Than to top it all off they give you 3 options to to choose from for the final conformation message to get the phone mailed to you. The 3 options were my email(that I couldnt access without my phone), a text message to my phone, and the final one was, get this, a text to my brothers phone whom hasnt been on the account for 3 years. Luckily my brother was over that morning. And imagine what would happen if you couldnt contact your primary account holder. Say they wear on vacation or god for bid a year long deployment. You can give someone access to the account but nothing gets done without the primary account holder. If they are gone your S.O.L.

. Forgot ID and wouldn’t accept hubby’s. Can’t purchase a phone without an ID. Called AT&T and made sure hubby was an authorized user on account then went to another store. Long wait times, unfriendly staff, no ability to think outside the box. Curbside pickup for the win!

It started out well but has gone down hill ever since. They shorted me a SIM card from my new phone. Never returned 2 phone calls. Stopped in to the store to pick one up and they pretty much refused.....

Mikaela, and her team, were super friendly and helpful. Quick and awesome service! Couldnt be more pleased with my new setup.

Great experience! Great customer service!

As an older adult who needs help to navigate through some areas other than emailing and texting, MIKE has helped me numerous times. He is friendly, well versed, patient, and makes certain I have the understanding to do a process at home. Thank you, Mike!!

Rep. Dillon was fantastic and very helpful.A high five for Dillon

I came from Canada on vacation and needed a cheap plan since virgin roaming sucks. The staff member that helped me was AMAZING and he got me set up within 15-20 minutes. Would 100% recommend.