Would highly recommend working with McGrath. Monique helped us buy our new truck. She is super nice and was so easy to work with. We never felt pressured and couldve walked away at any time with no hassle. McGrath worked with us more than any other dealership we went to.

Dustin was a pleasure to work with, they got everything taken care of quickly and were so helpful through the process. They keep you updated and will go the extra mile to make sure you are treated right!Fantastic experience that I would be happy to recommend to anyone!Truly, Thank You!

I recently traded in my 2019 Colorado for a 2021 model and McGrath made the process so easy! Logan was excellent to work with and they were able to move the customizations from old truck to my new one. I no longer live in the Dubuque area but will always try to do business with them again in the future!

Great experience at the dealership. Everyone I worked with was ready to help! Was extremely satisfied and will go back to Mcgrath!

You make a bond with your car guy, now were good buddie when I roll in! Service Department is a trip, tease them a little, and then they are Rollin laughing. Always enjoy going in!

The service representative that handled my visit was awesome. He explained thoroughly what was going on in my car. I appreciated that.

I recently traded my vehicle for a 2018 Jeep Compass at McGrath in Dubuque. My salesman Carter answered all my questions and took the time to listen to what I was looking for. Markus from finance helped seal the deal and made the experience smooth and enjoyable.

The service was above and beyond. The advisor I worked with walked me out to my Equinox at the end and helped me with loading all of my mobility equipment into my vehicle. I have never had this happen before and it definitely is the best experience I have ever had in having someone help me.

Jason in collision was great to deal with. He was accurate in his estimates of the degree of damages and time needed for repairs. The paint and body did a fantastic job in the repairs. Hassle free service!

From the minute we pulled up we were made to feel welcome. Every person we dealt with was professional and very helpful.

These guys were wonderful. I was in and out with a new vehicle in under 3 hrs. They actually took the time to get to know me and my financial situation. I recommend these guys!!!!!!

Had an issue with my Buick Encore and Trevor Bell in service went above and beyond to help me get the problem fixed. Very knowledgeable and very easy to work with. Thought I knew the problem but with Trevors help my $100 fix turned into $9.13. Not so good for the dealership but good for me. If I need anything else, this is where I start.

Dave Schmerbach was amazing to work with! We have bought 4 vehicles from McGrath and Dave was there from start to finish! Always answered any questions we had. Family oriented and is my dealership of choice!

Not only was I offered a 1600 dollar check that would come in the mail if upped my parents from 358 to 400 bribery But I experienced a rattling noise coming from the front end. So I called told them and they brought me a loaner. Took them around 2 weeks to fix the issues. Ive had the Jeep back almost 48 hours and there is still rattling. Im highly disappointed and regret going through McGrath dearship. I should not spend 24,000.00 for a car that is falling apart

Wonderful sales person. Shout out to McGarth Chevrolet as we love our new car. ❤ Service is excellent and good prices. Recommend this dealership for your next car.

Did oil change in fast efficient way.

Bought a 2015 Ford Taurus at Christmas time that They brought a car up from their Davenport store for me too look at. Darren was my sales rep and he was awesome very friendly and work with us to get the car at the price we wanted too. Had a couple hick ups along the way but they held true to their word and made everything right . Josiah was very helpful finishing all the last details. Also Dustin in service has been awesome to work with as well. Would definitely get another vehicle from them.

Just bought my second truck from this dealership. Andrew Lein was great to work with and the process was seamless! Highly recommend!

I love my new Chevy from McGrath! I dont buy cars often and I really appreciate the way they made everything clear and easy. They had exactly the truck I wanted and they made the shopping and buying experience comfortable and easy.

Sold cars for quite a few years myself and I was pretty disappointed in the service we received. The sales guy was new and he was a great guy but definitely needed some training. Didnt get a manager really involved until we were pulling out of the lot. My opinion is early management involvement so that way everyones on the same page and shows that more that you guys care about what we are trying to achieve.

My husband found what I have been looking for Friday night and went to look on Sat (we live an hour away) and brought it home to surprise me since I was actually out of town for the weekend! Before he brought it home they gave him a large red bow to put on the truck for me to see when they found out that He had been looking for exactly what I wanted for some time. On Monday night we took it back to officially buy the truck and Tim Temperly was a wonderful Sales guy on the floor that had been working with my husband from the start. He cared for our needs and that meant a lot as my last car buying experience was not good and I really dread looking for a new vehicle when we needs too. Tim made the experience much better this time. I felt comfortable this time around buying a new Truck! Thanks Tim, I especially, appreciate the way you treat your customers and you didnt even know how I had been treated in the past until after the fact. Oh and I Love my new to me truck!

My first time purchasing from a dealership and I am happy with the turnout! I worked mostly with Kevin in sales and Peter in finance. While I am new to the car buying process, I feel that I was able to ask the right questions and Kevin and Peter worked with me to get the deal I wanted. They were also flexible in allowing me to back out of extended warranty a day after taking my vehicle home.

Starting my car buying process with Andy Guelle of McGrath and it’s been wonderful. Solid communication skills, good knowledge on the vehicles, quick research and updates, and even sent a video of the interior of a vehicle showcasing its bells and whistles. Would highly recommend seeking out to work with him!

The staff were very friendly, knew how to make you feel better about being in unfortunate situations, the work done on my vehicle was phenomenal, and the process went overall smoothly.

The sales person was very nice. He did a good job. The advertising that got me there was misleading.

I had bought a car from McGrath in August. The day that I was supposed to go look at the car, they had informed me that it had damage from the recent storms in Iowa. When I had gotten there, they told me the damage was almost $10,000 dollars roughly but they would have it fixed like new. So we waited for about a little over a month for my car to be done. When we finally bought the car and signed all the paperwork the guy had explained to me everything except for the extras they were selling me that we were unaware of. When he finally gave me the completed paperwork I noticed that I was buying my car for almost $5000 more than their listing price. When I finally found out that the extra money was coming from the bumper to bumper coverage I had told them that I wanted to cancel that because it raised my payment almost $100 more than what they had told me my payment was going to be. So they told me they canceled it and a couple weeks went by and it was time for my payment to come out. Nothing had changed. Called several times and they said itd be fixed. Nothing.. Went in and signed paper work 2 TIMES now to remove that coverage and here I am 4 months later and 4 payments in getting screwed and still paying for something I DONT have anymore because I signed twice now to get it taken off. It has been an ongoing fight with them and I am not happy nor would recommend this dealership to anyone. They are truly scam artists and you truly need to pay serious attention to every detail that they are marking on their paperwork or you will get screwed over like I did.

We were very satisfied with the quick and excellent job. We were extremely happy to know most of it was covered under the warranty, We only owed $83 so that was very nice especially at Christmas time. Thanks again!!!

Tires were rotated.I did not want or request.I learned after the fact, that I have to request each time.Previous conversations with other McGrath Employees led me to believe that I could request what I wanted from the Package, including Car Washs.I had 1 more Free Car Wash coming, but no more Oil Changes. It seems now I lost my chance at my last Car Wash. Wait time was excessive, 1 hr..Part of the Reason was that my Tires were being Rotated without my Consent.

Bought a nice used escalade. Excellent vehicle! Good trade in value for my truck. Highly recommend!

I bought a used suv about a month ago and the Marcus was great. Josiah in finance did a very thorough job. This week I had a n issue with my temperature going up and down. I contacted the service team and spoke with Dustin Scott. He had me bring it in and the issue was resolved. Even though the vehicle had no warranty they helped me. I will definitely be going back when my wife is ready to get a new vehicle. Great experience all around 👍 👍

Bought my first car from them and only having it 6 months it broke down several times and when i took it to get serviced it had more damage done than when i first took it there. it’s been a year and the car is still not safe to drive. 10/10 don’t recommend

I like the professional atmosphere ,positive additudes and the energy. Top notch service!

Great experience with McGrath Chevy again. I’ve purchased my last two cars from Dave S. here, GREAT guy!I’ve had problems with our Jeep since day one, due to COVID-19 we weren’t able to come in and have this fixed. One year later about the time our warranty is due to expire we took it back. They ended up, with Dave’s help, replacing four tires for us that were of the original issue when we purchased it. FINALLY FIXED! Fantastic service as well through Jeremy, putting up with constant questions and calls all with a smile!This dealer and it’s people go above and beyond what most others would ever consider doing.

I had an awesome experience. Mike in service was awesome he helped me with what I needed for my 2014 silverado, ordered my part and had it fixed the next day. Thank you.

Justin was great to work with at the Volkswagen location, even though it took me several months to decide on what one to go with he was always checking in with me and had great customer service. Also Alfred was amazing and very helpful. Between those two you be great hands to make your next vehiclepurchase.

Helpful friendly parts guys thanks Eric

Weve been a customer of mcgrath for 2 years now. Weve enjoyed working with bethany and jake in sales. when it came time to do financing we told curtis, the manager, we specifically said we wanted our loan to go through wells fargo and told him wed walk away with no vehicle before going with dupaco. When looking at our credit report, there was a total of EIGHT HARD CREDIT PULLS! Dupaco was even pulled and not even wells fargo. We wont go to mcgrath again.

I scheduled a test drive for one of their vehicles at the Dubuque location with a mutual agreement that the vehicle would be driven to McGraths Cedar Rapids location for a test drive by appointment.  The employee at the McGrath dealership in Dubuque gave me multiple reassurances (the day before the appointment and the day of the appointment) that the vehicle would be in Cedar Rapids for the appointment we scheduled.  Said employee also committed to letting me know which sales team member I should connect with at the McGrath in Cedar Rapids for my appointment (ultimately, this did not occur).  I showed up for my appointment in Cedar Rapids, and the vehicle I was scheduled to test drive was not there, nor did anyone at the Cedar Rapids location have any indication that I had this appointment.  Said employee at the Dubuque location insinuated that I was confused about the scheduled appointment, which doesnt square with the appointment confirmation that I received via e-mail.  All around, this was an inconsiderate and unprofessional experience.  Based on this experience, I cant in good conscience recommend McGrath to a prospective car buyer.

Great experience,love our new truck,thanks so much,many thanks to Andrew

Would recommend working with Andrew Lein!

McGrath Chevy exceeded my expectations. As soon as I walked in to the show room, I was greeted quickly and was helped find what I wanted even quicker.

Steffany Walker is the Best! Shes super friendly, knowledgeable and has a great memory regarding my cars past service. I always request her whenever my car requires service.

Sold me a lemon back in june. Better be fixed maybe you should service your vehicles before you sell them

We enjoyed working with Andrew--a young, energetic, personable salesperson. His smile is infectious and he knows what he sells! Andrew was never pushy and always listened to what we wanted and didnt want in our new Blazer. Follow visits were met with the same care and concern as our initial purchase visit.Ken and Christine Resch

Awesome atmosphere and great salesmen! My girlfriend and I both just traded in vehicles. They were quick and got what I wanted at a great deal. Def. would recommend working with Peter!

Professional, courteous, and very informative!!!!

I had a loaner car while my vehicle was in to be fixed. After a certain time of my vehicle still not being fixed, I was asked to return a loaner vehicle that did not match the vehicle they gave me. After telling them I did not have that vehicle, a few days later I got a text saying I needed to return, again the vehicle I did not have. I needed to return it by the end of the day.Texted them back, said I do not have that vehicle as a loaner. They texted back wanted to know where to pick it up at. We went back and forth. I felt they were very rude and I felt harassed as I was at work trying to communicate regarding this issue.They were very unprofessional and looked even worse when they realized they lost a vehicle and I didn’t not have the one they lost!

Fast and Excellent service. Super nice and helpful people!

Good people

Service took a week just to diagnose my car. My salesman was very helpful with the process. The service was overpricing the labor when it should have been covered by warranty. I bought my car 2 months ago, and have already had to take it in twice.

I purchased my Equinox at a dealership a few years early before Mcgrath Chevrolet bought the dealership from Bird Chevrolet, They treated me as if was a regular customer and took care of my problem. They were very good to me.Thank you Mike that waited on me.Thanks again

Buying cars isnt always a smooth experience. If you know what you are looking for, thats great. But for me, I was looking to make most out of what my budget. I stopped at a few dealerships in Dubuque to see whats available and I must admit I dont always feel comfortable. Yet, I had the best experience at McGrath. They were very professional, polite, and accommodating. They answered all the questions I had and had booklets ready on hand to give me the specification of the cars I was looking for. It was completely different from what I had previously experienced at other dealerships here in Dubuque. I did not end up getting a car at McGrath since a relative gave me an incredible offer, but I would definitely recommend McGrath. The price was also very reasonable, and the dealership was very willing to work with me. Yes, every business wants to make a profit. But I felt like the staff at McGrath went above and beyond. You can definitely tell that they enjoy doing what they are doing and that is something I can appreciate. Thank you for the experience.

We stopped in to have a key made for our Malibu. A friendly salesman WALKED us back to parts to make sure someone was there to talk to us. Trevor in parts was very patient in telling us what was involved in programming our key. (We had no idea it had a chip!)

Never got back after calling twice need different sales people

Terry Wisely helped us find the perfect used car today. We spent most of the day looking at various cars at the McGrath Chevrolet location and the Dubuque Used Car Superstore location and we had our almost 2 year old with us. He was very accommodating and patient and made sure all our needs were met. He was even a hit with our toddler. He made the process as easy as it could be for us.

McGrath goes above and beyond. My girlfriend and I were concerned about going to the dealer during a pandemic. Well I identified the car I wanted on there website and they brought it to me to test drive. I decided to buy it and we did all the paper ahead of time and salesman left the car with me that day. Fantastic effort by McGrath to serve their customers in this very restricted world we are all currently living in.

Service Manager Dustin Scott was great to work with,

Great customer service staff and shop service staff.

I have bought many cars in my life and have dealt with many dealerships, but I have never had such a pleasant and relaxed buying experience as I did at McGrath. Mark Updegraff and Peter Wissink were great to work with on the purchase of the new truck. My wife and I moved to the area last year and the team at McGrath treated us like family. I am impressed with the amount of effort Mark took in finding the right truck for me and the professionalism of the organization. In fact, everyone I talked with at the organization was friendly, accommodating, and knowledgeable. I would definitely recommend this dealership.As an update, while the sales department has been great, the finance department requires additional training. The dealership messed up the loan paperwork using old forms, I had issues with the license plates, and we never received any of the loan information on where to make the monthly payments. I had to return to the dealership twice because of these mistakes in the first month. The loan mistake was not caught until after 3 weeks. We never did receive the loan payment information and had to work with the bank despite repeated calls with the dealership to find out where to make the payment.

DO NOT buy a vehicle from McGrath. I went to test drive a vehicle that they brought from one of there other locations and it went from putting down $500 to hold it to buying it. The finance dept. was very misleading and deceiving on presenting the paperwork, added on a bunch of extra warranties to my loan and do not bother to explain the extra costs. They used the excuse It was getting late. Ran my credit through one credit union then called the next day telling me they got even a better rate for me just have to come down and sign. They never cancelled the first loan application so I was paying double on a vehicle that I dont like. After several emails to PegasusPay (which I was NEVER told about) I finally was able to get my money back on a loan they NEVER HAD. I went up the following weekend after purchasing the Jeep to talk with them and was met outside by the salesman, finance and John. As a single women I felt like they were ganging up on me. John agreed and PROMISED to fix and make right whatever I didnt like. They fixed nothing!!! and brought me back a vehicle that still had brake issues. John even laughed AT ME when I told him about not being able to listen to my favorite radio station! I just pray that a tree falls on the Jeep and I can get rid of this nightmare. I filed a complaint against McGrath with the Better Business Bureau on July 6, 2020 and they have 30 days to respond. Even a 1 star rating is more than generous.

My car was towed in for collision repair. Said it would be at least 2 weeks before they could get to it, Gave a loaner vehicle as mine was not driveable. McGrath had it 5 days then called me to say they were too back logged to work on it and I needed to tow it else where and return the loaner. I was to return it with 1/2 tank of gas which is what I picked it up on. Thinking it would be 2 weeks, not 5 days , I filled it up when gauge hit E, then had to return it the next day. So I paid for towing twice, basically donated a 1/2 tank of gas since they wouldnt reimburse and got no service what so ever. Will never visit Mcgrath again nor would I reccomend you. Shame since we had gotten great service in the past when it was Bird!!!!

They were super friendly and helpful. We dont have the best credit and we were still able to walk away with a 2018 hyundai sonata

Mike, my service advisor was awesome very helpful and knowledgeable.

Kind people fun to chat with no hassel made buy a new vehicle nice and easy

Have not had a chance to deal with them but I know that the salesmen will not let you look in peace.When you drive through to see what they have they are always selling. If I want to know more about a vehicle Ill ask! So annoying.

What an GREAT team! The gentleman at McGrath in Dubuque did such a amazing job. Dan and Tim in sales made my car shopping experience go so smoothly. They found me exactly what I was looking for, and Im beyond happy with my purchase. Also, Nate is finance did a great job and wrapped everything up effortlessly. Id highly recommend you visit them in Dubuque for your next vehicle.Thank you all again!

Great sales people great finance guys really took care of me fast painless sale

Not A Great experience since McGrath took over from Bird Chevrolet. Mostly the service end has been tipped over and failed to right itself. Its a shame.

Best selection of vehiclesGreat financing

I came in for new tires and Steffany was able to get me a quote quickly and get the tires installed. Steffany provided excellent service through the whole process

Excellent service dept. had my truck in and out about as fast as I figured they should have, and people were real nice and accomodating here.

Quick service and communicated the service well

Had a similar experience as described in earlier reviews. Sales process and negotiations were excellent, really enjoyed working with Marcus and the rest of that team. Several issues with Financing, however. Forgot to have us fill out a necessary form and also screwed up the loan details. Made repeated calls to try and get the issue resolved - promises of calls back, but nothing ever done. Finally just worked it out with the credit union myself. Pretty pathetic service - was clear that once they had what they needed (with the previously mentioned missing form), they didnt care about fixing the loan payment error that affected me. Theres too many places that sell the same car, for about the same price, to waste time with someone who puts so little into post-sale customer service. Will never return.

This place made it really comfortable, service outstanding, work with you on pricing no pressure, and they loved my dog

It was good. Showed me how dirty the filter was and gave me the option to change it myself.

Jeremy was a great sales person and listened to what I had to say.

Everyone was nice and easy to work with. Fast and quality service.

Good service and good people

We had a great experience with McGrath. Our salesperson Ken wanted to make sure we found the perfect vehicle for us and went above and beyond to make that happen! We will definitely come back when we are in need of a vehicle in the future.

Bought a vehicle from these guys one or two years ago and then had to block them because they won’t stop calling me won’t ever be back to buy anything from this dealership.

Super great people. Got an amazing Jeep, because they worked with me and the bank to get the payments where I needed them to be. Listened and explained everything to me very clearly. Thank you, Chris Watkins, and everyone else there!

We went from just browsing the lot to buying a truck. Logan was our salesman. He was friendly, helpful, and funny. Josh O was sure to take care of us and helped make our purchase smooth. Daniel in finance was very helpful and answered all of questions. It was a great experience for us! Thanks McGrath team!

The service department was very polite and told me exactly what was wrong with my vehicle and they kept me up-to-date on what was going on. They had a shuttle vehicle to drive me around while my vehicle was getting serviced so I could still get things done and not have to weight around in the weighting room.

Our salesman Chris was professional and honest through the entire process of picking out our new truck. He Made sure to send us updates as they made progress fixing it since we picked one that had just been traded in. Also shout out to curtis in financing for straightening out the kinks that came our way! We appreciate how much your team cares for your customers.

Thanks Jayson for the great service with the Chevrolet Equinox. I appreciated the way my questions were answered. Also there was no pressure. The atmosphere was courteous and friendly. Also thanks to Josh as well. Keep up the good work.

Poor communication. Called 3 weeks ago about a warranty claim on my truck. Said they would get back to me that next week and I am on week 4 with no response what so ever of what is going on. I have reached out to the dealership and people said they were going to pass the message off to the guy who takes the warranty pictures and I still to this day have never got a call. Poor service.

Low ball offer on trade in. Sales people unknowledgeable and use high pressure sales tactics and make you feel like you are stupid. Stay away!!

Salesman was phenomenal, Terry Wisely. Very nice and honest. Went above and beyond in my situation. I highly suggest to ask for him when looking at something different to drive. Very understanding. Not pushy. Makes sure you leave happy and satisfied.

They can help me, just gotta get things done first. Thanks so much

Amazing service from start to finish. Not only did they take into consideration what I wanted, but matched what I wanted to pay per month. I got an amazing vehicle at an exceptional price. Thank you all for making this happen.

Had a issue with my truck and they found that there was a recall issue that they corrected and even washed my truck all at no cost to me. Excellent customer service and didnt have to wait to long for the repair.

The service was wonderful. Quick and friendly service. was able to bring car in before 8 and shuttled to work and completed service in under an hours and they will be delivering my car back to me at work... easy to pay over the phone and alerts when completed. i am giving this a 5 star. i highly recommend seeking out kevin krogman for his excellent customer care and quick respond time... always willing to put customer first. :)

My coworker was looking for a new car. I gave her Dave Schmerbach’s name so she emailed him. Very shortly after she emailed him, she had a response on the vehicle she was looking at! She stopped that night to look at it and she was excited to take it home for the night to see if she liked it. She loved it and hoped Dave could make this work for her. In the end, she got the car and was one very happy customer all Thanks to Dave working with her! Great work Dave and McGrath!

Wonderful people at McGrath! Same day I drove home a new car. Excellent service!

The staff at McGrath were excellent to work with. Our sales person, Michelle couldnt have done anything else to make our purchase any easier. The day we were there, they were the busiest I have ever seen, and yet we were treated like we were the only ones there. The best part of our experience was; no pressure. We will tell everyone how great it is to work with everyone here!

All the staff is very helpful and very understand honestly best experience ever

Friendly Service Department staff that went out of their way to work with manufacturer to get work covered under warranty. I also appreciated the willingness to pick up and return my vehicle to my place of work so that I did not have to disrupt my day to get my car in for service.

Sweet

My experience with the McGrath family dealerships has honestly been the best. Not only this one, but the others I had visited were great. My girlfriend and I have had poor experiences with so many dealerships in the past, but this one here shows me that not all are bad and just out for your pockets!! I had the pleasure of working with Dave and Ken. They treated me like a valued customer. Regardless of my age, price range, and preferences of the vehicle I was treated as if I were to be buying a new car off of the lot. A+ non-pressuring easy to talk to salesmen. I purchased a low budget, but QUALITY car from Dave, from McGrath Chevrolet in Dubuque, Iowa. There were a few problems with the car that was not in the description, but they ended up fixing them when requested. It took a total of around 3 weeks to get my car after purchase. I did not mind as I was in no rush and Dave even offered me a loaner Once I needed something to drive till my car was done! I’m more than satisfied with my experience. I have also have had very bad luck with cars in the past, and although there are still a few problems with the car that didn’t show during the test drive, I’m hopeful that this is a turn around! I will be back again without any doubt. I mean I have already driven the car 750 miles and I only bought it 5 days ago. Thank you for the outstanding service Dave and Ken!

Dave Schmerbach was excellent to work with. Would recommend him to anyone looking for a new or used car.