My experience with Thriveworks has been excellent. I love my therapist and feel so much better after talking with her. She has helped me to be able to handle the problems I have with my ex and in overall has provided me a place I can come and talk and feel so much better.

**EDIT (7/8/2021) - I cleared things up with my counselor. It wasnt his fault, but the companys. The cancellation fee was waived. I got my money back, but no one had uttered a word to me about it.**The reviews looked good on Google when looking for a new counselor, but I cant say Ill be giving a good review. My counselor was waiting to get my insurance approved (I have highmark medicaid). I was fine paying for that session. My counselor gives me a call saying that he now accepts my insurance, so I wouldnt have to pay. I check my bank statement to find that this isnt true.I have 2 charges of $99 on my statement. I called to get this sorted out - waited over 30 minutes. When I couldnt get someone on the phone, I went to their online chat. I have an appointment for today, and I cant cancel because I will be charged a cancellation fee of $99 dollars! So whether I go to the appointment or not, Im still paying $99 dollars.... Itll be an awkward session, but hell if Im not gonna get my moneys worth.Guy on the online chat tells me that they dont accept Medicaid when thats not true. He also says itll take 24-72 hours to get someone from billing to call me back about this issue.I am $300 dollars down after today. Ive never had this much of an issue with any of my counselors of the past. Moral of the story... Find another counselor. Stay away from Thriveworks.

Really having a bad experience especially with the submitting of documents to my employer so that I can have my -LOA approved by my employer. I have filled the forms needed acknowledging to release my therapy notes.They said they will expedite it but so far nothing. Every time I call all they say is they will email so and so and they will call you, so far nothing no calls no nothing. So frustrating and depressing especially when time is of essence...

I wish I had read the other reviews on Facebook before seeking counseling through Thriveworks. Everything that was said about over billing & no communication is true! This is beyond frustrating that noone is able to resolve my issues with billing. Ive called 4 times and sent multiple e-mails. They just put a new document into the portal for review. Each one has been different?! My insurance paid 100% and my card was still charged! This is a scam! And the absolute worst thing is that my daughter made a connection with her clinician and now has to find a new one. Definitely not good for either of our mental health!

I was told I would have a therapist assigned. Thriveworks failed to do this after taking my money and then continued to bill me even though services were not rendered. I have kindly asked for a refund twice and for them to stop taking money for services they were not providing. I have still not received my refund. I dont know what kind of business takes money from people without providing a service.

LOVE LOVE LOVE ! Shoutout to Kira Gillin! Amazing!

My weekly meetings with Hend Salah since the start of quarantine have been extremely beneficial to my mental well being and have been crucial to helping me stay afloat. She is very personable and easy to talk to. Definitely recommend checking her out on the start of your mental wellness journey.

It was worth every minute to drive to Dover, Delaware to be in the care of Thriveworks. From the second I walked into the door I felt the positivity of the office and felt at home and welcome. The session was very informative and they taught me steps to the process of dealing with my issues and how to correct them. I will be sure to recommend them to family and friends and co-workers and everyone I know. If you want the best care go to Thriveworks! 5 stars all the way! Can’t wait to come back for another session!

Excellent TEAM! I couldnt find a better service anywhere else. Always on top of stuff. My last place wouldnt even return calls. Im not going anywhere else. If something isnt broke why fix it. The clinicians really try getting to know you. Ive had many med changes in the past and it took to long. This place is different and had I gone with them I think I would of got there faster... exceptional people...result driven...Im happy.

Just had a very painful, abusive experience with a counselor named Jill Haer. I thought she would be great bc she is supposed to have 17 yrs experience & deals with ptsd/trauma. That she believes in reaffirming your self worth & dignity.(something like that) Soooo not the case. Thrive works talks so wonderfully about how they treat those with trauma on their website so I felt that I would be safe. This was the opposite of how they said it would be. I told her at start of session that I had had some really awful, abusive experiences with therapists that only caused me more trauma, that I was scared of getting back into therapy because of them and I didnt want that to happen again. It is exactly what she did. 0 warmth, empathy, she was agitated, I felt a lack of respect from her because she was talking to her older son during our session as I was answering her questions. It seemed her door was open & he was in the doorway or in room. No privacy. She got up & left the zoom session to talk to him. I was very understanding, said no problem, life with Corona Virus. She got tempermental with me, accused me of lying to her. I answered her question truthfully, she asked me do I drink, I said no. I dont drink. When I talked about a dui from 2002 she said Ill tell you right now if youre going to lie to me & laid into me. She didnt ask me if I used to drink. If she did I would have said yes. I told her this. She said, no, you know what youre doing. Youve been to therapy before. I wouldnt have brought up dui if I was trying to lie. It was like an attack, like I was being interrogated, like I did something wrong. That is why I am at the session, because of abusive family members/exs all my life doing exactly that, trying to find something to be angry at me for, & making something up to accuse me of to have a reason to verbally and physically assault me. There is no way I am having a counselor that behaves the same way. I was stunned, hurt & this is the last thing I needed. Some people have had such extreme abuse for so long & need a little kindness. We cant let on with rest of the world but were going to be fragile when a counselor or therapist starts asking about very painful, personal history. Leaves you vulnerable. Got called maam the whole time, never once called me by my 1st name. I dont think she even said nice to meet you. Just wham bam lets jump into this intake & tell me all your most personal business.Extremely impersonal & cold while asking me the most personal, embarrassing questions about extremely painful, sensitive subject matter. How does that work? Like I have no feelings. After being accused of lying I told her kindly and calmly her approach wasnt working for me, I was going to need someone more gentle and compassionate. She didnt like that. She said you have mental problems lady. How many therapists have you been to, it seems no1 works for you. I have C-ptsd from from yrs of abuse which has left me with severe constant head pain from multiple concussion & other injuries. I told her that at beginning. To know that & be so unkind...I would never treat some1 like that. Let alone being a counselor. Thrive works has been lovely other than her, the 1 star is only about her. I filed a report & welcome the zoom session to be viewed to assess her behavior. No one coming for help & really hoping for some compassion should have to go through what I did today. I trusted her, especially as a woman, to be compassionate to a survivor of abuse & she was another abuser, harsh, belittling, accusatory, insulting. Kindness, empathy means everything to someone that is hurting.

Excellent Staff!! From beginning to end, everyone I dealt with was extremely knowledgeable, helpful and caring. Definitely the place you want to be at. Highly recommend!

Love it. Everyone is caring , the office is inviting and very comfortable. Location is awesome and there is plenty of on site parking. I highly recommend Thrive Counseling

This is a winderful new business. The owners have renovated this office beautifully. The rooms are very comfortable and welcoming.A much needed service with awesome Clinicians and customer service.

The staff is friendly and on top of things. They gave me a creative solution for one of my biggest problems. They offered other solutions to my other problems that were intelligent/clever. Solutions I couldnt come up with on my own. Im going to take their advice on all of it. Ill be here indefinitely or unless I dont need help anymore but I doubt it considering my mental illness. Hey but it made me think of it. LOL!

I am so pleased with Thrive Counseling. Everyone is so caring and strives to have their client have a wonderful experience

The location is perfect lots of professionalism and awesome and very caring workers it’s very nice to know there’s a place that cares as much as Thriveworks big thumbs up

Thriveworks is an outstanding business ! This new location is great and the people all are very helpful and kind .Thank you !

Staff is very nice and welcoming. Nice place, good location.

Very nice office with excellent customer service!! Highly recommend!!

Great location & plenty of parking. Everyone I came in contact with were kind & very professional.

Very Professional Staff, Very Clean offices, and I appreciate the Coffee...

I really love this business and I would highly recommend it.

The people who run the office are so wonderful and theres free coffee. Cant beat it.

Good clean offices, great parking, and top notch service!!

Great location. Lots of parking.