In addition to not having a loaner vehicle or other means to get me home after they were unable to fix my car they did an awful job of keeping me informed the next day about the status of my vehicle. It needed a new starter which I understand up-charging is part of what dealerships do but a starter for my make and model can be found in retailers such as advance auto as well as online for no higher then 180 dollars. I was charged over 500 just for the starter that does not include labor. While running a diagnostic of my vehicle to determine what needed to be replaced they gave me a list of suggested other problems they found that needed to be fixed. These items totaled over 2,000 dollars. What they did not know was just 7 days prior a 200,000 mile service was just done on the vehicle and so only one of the 7 items they listed was needed. The place I took it to is very reliable and I personally know the people there and my safety is important to them. Also fixing car issues is how they also make money so they wouldn’t just let 2k worth of work leave there shop. The fact that this location is up charging at such an astronomical rate is in its self a problem. The fact that they are attempting to take advantage of people by claiming work needs to be done that does not to be done is criminal. This should not be allowed to continue and someone should investigate such dishonesty and criminal practice.

Great experience! This was the best car buying experience Ive ever had. John was my sales rep., he was so patient and found a car that is exactly what I wanted. The finance guy was amazing as well. Thank you to all!!

Definitely recommending Allan when it comes to sales. I am a college student buying my first car and Allan had MY best interest and really helped me out unlike other dealerships. He made the whole process a breeze. 10/10 recommend Dover Honda and Allan :)

Excellent Experience.I have to say that I drove from Massachusetts to buy this car. I did not like how my local dealer did business, fuzzy math, circus music, etc.Dover Honda was very professional. The worksheet that was emailed to me was honored which was a nice surprise. A very easy process all around!Give these people your business.Thank you Dover Honda.

I bought a 2011 Civic. I thought I got a car that had been looked through by the mechanics, as my sales associate said, but that wasnt the case. There were three glaringly obvious issues that I caught within the first week of having it, and Im not a trained mechanic. 1. Hadnt been aligned. 2. Weights werent balanced. 3. Bone dry wiper fluid reservoir. These are very basic portions of looking over a car that you intend to put your business name over. If you buy a used car here, make no mistake, they give it a bath and some tire shine and thats all theyve done to make sure the car is safe for you. Totally unimpressed.

I want to start by saying; I love my Honda. I am a loyal customer, on my 3rd Honda vehicle. That being said, every encounter I have had with my closest Honda garage (Dover Honda) had been miserable. The staff have been rude. The phone system is garbage. I have had to bring my vehicle to my local mechanic for repairs after every visit. The antitheft radio codes and the occasional recall are the only reasons I return

Cody and the rest of the team at Dover Honda is fantastic. This was my first purchase of a new car from a dealership and I walked in feeling very anxious about such a big purchase. Cody was patient, welcoming and understanding and by the end of the experience it felt as if I was just talking to a friend. I love my new Accord and will absolutely plan on leasing from them again!

The auto center service is subpar. The men running that place act like a bunch of frat boys. The AC in my Accord (which I bought new a few years ago) stopped working early June. They had to order a part and said it would be in, in a week. A week 1/2 went by and I didn’t hear anything from them so I called and found out the part wasn’t going to arrive until early July….here it is mid July and I have heard nothing from them. I had asked what the chances were on being offered a temporary car until the part came in because I had purchased the extended warranty and I have a newborn and I didn’t think it was safe for her to be in the heat. The manager said “I’d love to help you but I can’t, not having AC isn’t considered a safety risk.” I disagree and when I have to drive around with my baby in 90 degree weather for weeks on end that’s a safety risk. Needless to say I got fed up and decided to buy a 2021 Kia Sorento from Dan O’Brien Kia in Concord. He gave me a great deal on my trade-in and I had a great experience! Thanks Honda for all your help.

Great prices but HORRIBLE customer service after you make the deal. They filled out the registration forms wrong TWICE with careless errors and didn’t provide the proper documentation for the DMV to register the vehicle. It has taken over 3 weeks to attempt to get the car registered. I drove 3 hours to get a car from them, they knew what time I was arriving and I sat in the dealership for 2.5 hours waiting to sign papers. As soon as they finally send me the accurate documents I need to register the car I am done and never dealing with this dealership again.Update: and they will not return my phone call to resolve the problems. This has been an absolute miserable experience.

Great buying experience. Good trade value, loving my new used Pilot!

Rick Stern recently helped me in my car purchasing process. While I did end up going a different direction I greatly appreciated the help and follow up. There was no pressure and Rick was friendly and understanding to exactly what I was looking for. Thanks guys! Highly recommend Honda Dover.

I had Becky as my salesperson and she was amazing! I had gone to two dealerships before and had terrible experiences at both. Becky was so patient and helpful, willing to answer all of my questions and she helped me get through the entire process. I will definitely be back (hopefully in the very far future).

Called at 8am to make an appointment to see a specific car, informed them we were driving over an hour and to make sure the car was available. On the drive there, we called again to make sure we were all set, they said yes. When we got there, they were very unprofessional and unorganized. We met with a salesperson, they knew we were looking at that specific car and took my license to photo copy. They were gone for what felt like 20 mins, when they came back they said they just sold the car to someone else. Then we had to drive an hour home without getting to try out the car we made an appointment to see. Really disappointed in their customer service.

Good mechanics and honest mechanics are hard to find. The service center at Dover Honda is both. Thanks folks.

My experience at Dover Honda is always above my expectations. Because of very low mileage after 14 months, didn’t expect the oil change to be complementary because it was still the first oil change with this CR-V. Oil change and tire rotation, was charged only for the rotation. When I picked up my car, it had been washed and vacuumed, as they always do. Nice touch Dover Honda!

Wasnt to impressed being asked if I knew what time it was on initial contact. I understand its Friday and the weekend is close, and my vehicle isnt one they normally service. Just would be nice to come to a business that is happy to help and go out of their way, not about how soon they can get out. Otherwise service has been fine. Convenient that they have this service open to work around your schedule and you dont have to make an appointment to get an oil change done.

The people from this place is just outstanding. They go above and beyond wtih my expectations. I currently just move in New Hampshire got a car accident and and totaled my car and have a lot of things going on with my life. But as soon as I walked in trying to get an affordable and good price car. They go right away and help me with what I need. More than what I expected. I love the people very accommodating especially Miss Caitlin and MR Anton and MR Toni too! They are very easy to deal with. Couldn’t be any happier with my purchase with this place.

Worst experience ever!! Un professional staff, We started to work with a sales person and She had no personality, Did not listen to what we wanted, or care she just wanted a sale. We Left for a couple hours and came back as we decided to buy the car we wanted to work with someone else but they refused. The management was much worse than the sales woman raising voices talking down to us. Quite frankly they were very rude. I will never recommend them to anyone. And to top it off they use COVID as a crutch to not to take any money off ( not even $100) what a lame excuse. Using a pandemic to benefit is distasteful and unethical. I hope ICL does not represent this way at all their dealerships.

I was considering upgrading my HRV to a CRV so I stopped in to just “look.” I was immediately greeted by John Renault. He was so personable, friendly, and knowledgeable. Sometimes salesmen can be pushy- this was absolutely not the case. He listened to what I had to say, found me the car that met my needs, did not push me to buy, but answered all of my questions professionally and respectfully. I decided to purchase the car and John facilitated the process from there. There was no need to haggle with Dover Honda over the trade-in value of my HRV; it was a very fair and generous trade-in. Buying a car is not a quick process- John kept me informed of what was going on each step of the way while I waited, while also stopping by to chat or offer refreshments. I’ve always believed that Hondas sell themselves, but John helped to make the process at Dover Honda a cut above the rest.

Went to pick up my car from a service being performed on my 2015 Honda CRV.Picked my car up on Saturday right before they closed and my vehicle wasn’t vacuumed but it was ransacked and my kids candy was eaten, my things were thrown about, my change stolen and my credit card was taken from my console.I’m an insurance agent and have had no problems with any service until today, March 27th.Will tell all my clients to be wary of this dealership and any service done here.Edit:04-02-2021Nobody at the Dover Honda Dealership made the this situation right. I straightened up and cleaned my car before leaving my car in the service bay of dealership overnight for them to work on it in the AM.Will no longer take my car there and recommend everyone to not leave your vehicle overnight.04-06-2021Service done on my car is making my car sound worse than when I dropped it off. Made an apt to come back to have them fix the problem and hope they resolve it. I’ll be taking all of my possessions out of my vehicle.

What a wonderful place!! I dealt with Cody Davenport whom I met when I was searching for my car last time and he was awesome. I had the opportunity to deal with Cody on trading in my civic for an Accord. Cody must read the all the Honda pamphlets for each car. He knows all the options and what cars they are available on. Cody walked me thru the used car like he was the previous owner. I continued my search to every car dealer in Massachusetts and NH for the next two weeks. He followed up with me via text and we came to an agreement on trade value of my car. I was driving away in my preowned Honda within 2 hours. Finance department got the rate thru my credit union I needed to complete the deal. Cody Davenport is truly an amazing Honda Dealer Sales Specialist. Top Notch!!

Wonderful experience! Kris Adams is a gem. Got us into the new Civic we wanted at a payment that fits our budget. Couldnt be happier. We love our new vehicle. Highly recommend Dover Honda. Ask for Kris!

I stopped in with my 2017 CRV for a tire rotation this week. The dealership isnt ever in my regular route, so carving out time for service is always a challenge. Unfortunately, my timing wasnt great as they had experienced a lengthy power outage the previous day and were very backed up as a consequence. I explained to Reece that I was already a bit behind in my rotation schedule and was disappointed that I would have to put it off longer and figure out when to fit this trip in again. Reece was an excellent problem solver. He navigated the obstacles of the schedule and not only accommodated my request, but also took care of the next upcoming mileage service and inspection so that I came out all set for the next several months! He never once led me to feel like an inconvenience and really kept the focus on working this out together. Experiences like this are what make me continue to get all of my service there instead of choosing someplace closer.

Ignore the masks required signs on the door, theyre just for show. At the service desk, one employee wasnt wearing a mask at all and another TOOK THEIR MASK OFF RIGHT NEXT TO ME. Less than an arms length away. Indoors, in a small enclosed room, with no dividers between us or anything.I saw SIX employees not wearing masks or with their nose uncovered. Its disgusting that they arent taking this seriously.I wouldnt go back. I didt even feel safe getting in my car after they worked on it, because I had no reason to believe that the techs actually wore masks inside my car.

After two very negative experiences at other Honda dealerships, David April is a helpful and nice guy who along with the other staff at Dover Honda, made this purchase a straightforward and easy experience.

This dealership is great! I’m in the military home on leave some sensors came on in my car and spoke to a gentleman, with in thirty seconds told me what was wrong and I was in and out in 15 min.

Long story short, Im stuck paying $500/month for the next 50 months for a car I dont like. I dont even have any money.Edit to your response: and spend even MORE money I dont have? No way. I dont even have a job and am very close to being homeless.

I came to Dover Honda on 12/30/20 to test drive a 2017 civic I was interested in purchasing. I initially worked with Cody, who was fine to deal with. His sales manager however, was unprofessional and lacked skill basic customer service skills. I was ready to make a deal, and I asked about negotiating the price. The sales manager told me they were firm on the price, and that the car would sell anyday because it was such a fantastic deal. When I mentioned I had seen some better deals online, and asked if they price matched, they told me no. He said If youve found better prices online, why havent you gone there?. Seriously?! Youre trying to sell cars and thats what you say to someone? They acted like I was trying to get the car for free. We didnt even talk numbers. I left my contact information, and never heard back from them. The car I test drove is still sitting in the lot today. I bought a car identical to the one I test drove at a dealership who had superior customer service and spoke to me like a customer, not an annoyance. 10/10 would NOT recommend.

I have been to Dover Honda and the staff and service is awesome I would recommend any of my family and friends to go there if they need service there or to get a vehicle that they are looking to get. Thank you for your service at Dover Honda keep up the good work.

So far I’ve met one decent person in my experience at Dover Honda. I felt like a burden buying my car when it was close to closing time for them. Granted it was the only time I could get down there. People do not hold their word, they say they’ll give you a call shortly then you’ll never get a call. They’ll have you make multiple trips down to fix an issue on your car and the issue continues. Very unprofessional and rude people there. If I was to recommend anything about Dover Honda it would be the exit.

Went to find a car for my new teenage driver--great deal! You must call Sarah Lessard -- shes awesome. Has sold our family a couple of cars now and she is a pleasure to deal with. All around great experience!

My daughter recently bought a new Honda CRV at Dover Honda. This was her first brand new car purchase. I was with her throughout the process of shopping at Dover Honda and a different Honda dealership as well. I have to say that our Sales Representative CHARLEY was exceptionally kind. There’s no doubt in my mind that he gave my daughter the very best deal possible without having to haggle, which I hate doing. He took so much time showing her all of the features of her beautiful new Honda CRV. I wholeheartedly recommend Dover Honda and CHARLEY!

We purchased a certified used Honda and traded a car. Dover Honda said they would transfer the registration over from one car to the other. That was over 2 months ago and its still not done! they never call back. Lie about what they have done and so far have not yet done the job. we only had 20 day temp plates. So disappointing!

Cody was fantastic. He made a long day the best possible experience. I had 2 kids with me and your play are was so great for the 5 yo. He was playing with other kids and happy. The 11 yo was helping me look at new cars.

Great timely sales folks who are conscious of your requirements. I worked with Allan who was great at touching on all of the new features the 2020 Accord has to offer. I would absolutely recommend a visit to this dealer if you are in the market for a new vehicle.

Would not recommend. Took my car there for a brake slide service, differential flush, and patch a tire. Dropped it off at 8 AM and asked to be notified as soon as it was ready. Received no notifications, only a request to change my cabin air filter for $49.99 and engine air filter for $59.99. (Absolutely outrageous prices considering you can buy filters for around $10 on Amazon and watch a 2 minute YouTube video on how to do it yourself.) At 4:30 I called them to check the status and they said I could pay the $500 bill but didnt tell me what it was even for. I was given the runaround on the phone, transferred from cashier to technician, back to cashier, then finally paid.I picked up my car and the lug nut key was missing from the pouch. and the jack stand was left out in the trunk.I emailed and called the manager twice and never heard back. I did receive a call from the cashier who offered to deliver the key to me, but I knew this was impossible since you need the car in person to test the key.So I brought my car back in, and a technician walked out holding a handful of lug nut keys. He got lucky and guessed mine on the first try.To sum up, I have 4 words for Dover Honda: Careless, disrespectful, overpriced, lazy.

Bought a brand new 2020 civic September of 2020 and it has been nothing but problems since I got it. I wish I could give it back I never should have bought it. Bluetooth only works when it wants to sometimes I have to reconnect 5 times just to get it to work. I’ve also had several issues where the windows are opening by themselves at night and then there is either snow or rain water in my car in the morning. I will never buy another Honda Civic.

Very satisfied with how Cody helped. I walked in thinking I wasn’t going to be able to get a car but he did everything possible & I walked out with a 2018 honda civic! Cody is a hard worker and very nice, made me feel welcomed the moment I got there! My experience here today was awesome couldn’t thank Cody enough! Thanks again Cody & Dover honda!

I had an excellent experience at Dover Honda! The employees were very helpful and quick. They did not try to pressure me into additional work.

This was honestly the best car buying experience Ive ever had (and Ive owned many cars over the years). My sales rep, Caitlin, was warm, yet professional, and listened to what I wanted and patiently answered my questions. I had absolutely no intention of driving away in a new Civic yesterday, but Eric worked hard to get me a price I simply couldnt refuse. I drove away in a beautiful car and felt completely satisfied that Id gotten the best possible deal I could get. Although it will be a long time before Im car shopping again (after all, its a Honda!), I will definitely return to Dover Honda when Im ready.

In all my years purchasing a car I can honestly and truly tell you this is the best experience I have ever had! No pressure, no sales pitch, total honesty, smiling faces, able to answer all question I had! Offered above and beyond amazing satisfaction to the whole ordeal! I felt like I was the only customer in the Honda dealership! I felt like my satisfaction mattered! The entire crew worked together in harmony. And our sales person, Paula was just the best! I would highly recommend Dover Honda to anyone who wants a truly extraordinary car shopping experience! We traveled two hours to go to this Honda dealership, recommended to us by our sons who have had this same amazing experience, and it was worth every mile! And the best part, AFTER the purchase, when they have your money, they STILL want to please you! What a pleasure! So happy with Dover Honda and my new 2018 Honda Fit! I most highly recommend Dover Honda to anyone who wants to feel special, appreciated and satisfied!

The greatest experience Ive ever had purchasing a vehicle. I will be a customer of Dover Honda for the rest of my vehicle decisions. Recommend a visit if your in the market.

I bought a car here a few weeks ago and the woman who helped me in financing neglected to give me any of the paperwork required for registration so I had to return after being told by the city that I couldnt register my car. Frustrating and felt very unprofessional to let me leave without the proper paperwork.I was able to move past that but last night I was given another runaroundfrom Dover Honda. There was an issue with the windows not being able to go back up that was noted during the test drive and the sales rep said they would get it fixed, so we agreed and I purchased the car.So I went in to have it fixed and the service team said it was all set. When I finally tried the front passenger side button, it wouldn’t work to bring the window back up.After calling the service desk and asking about the problem I was told to bring the car in, but when I brought it in yesterday I was told it wouldn’t be covered and I’d have to pay for the repair.When I purchased the car, I was assured the windows would be fixed and now I’m being told they won’t.What is the disconnect here? I’m frustrated by this situation and upset with the whole team there.Based on my experience, Dover Honda is a poorly run and unprofessional business. Im hoping that someone will reach out and make this right but the person I spoke to yesterday said there is nothing they would do.

Sales people were very nice and welcoming, and made finding a vehicle easy. However not so much goes for the finance department, seemed very pushy, demanding, and failed to even tell us any accurate numbers until we asked before signing. After us saying it just isn’t going to work out, and thank you for this opportunity became very rude. The finance portion is a crucial step, and it just wasn’t there. Do not recommend.

Good people good prices nice cars

Dover Honda is unlike any other dealership I have worked with in the past. I am typically hesitant at best and indignant at worst, when it’s time to get a car. Becky VanBobo, our Honda sales associate, managed to provide me with a whole new outlook on the car buying process. Instead of feeling excited that I had made it out of battle alive, we were SO EXCITED with our new CAR.While Becky was working hard with me, the rest of the staff was not just tolerant of my 8 year old, but interactive, patient, and kind towards him.As for the car, I was looking for a safe, reliable and affordable option for my daughter. The Honda Civic checked all the boxes. Her feelings of nostalgia towards her old car were gone the first time she dove her new car. It was snowing when she was leaving work and by the time she got home, was as beside herself by how safe the car felt, and confident she was while driving.She absolutely loves it.I have never bought a Honda before but their customer experience is amazing enough to me not want to go anywhere else.

The easiest and most hassle-free experience at a dealership I’ve ever had! I literally asked if that was all that was needed about three times. Loving my new CR-V and will absolutely go back in the future.

Had a great experience today. Didnt end up buying a vehicle today. But our salesman Cody and the manager were very pleasant to work with. Fantastic knowledge base and no pressure. Superb service and will be definitely be going back when we reach our financial goals.

Ken took great care of me, said oil change and tire rotation would be less than an hour and 45 min later I was gone.

Had an issue with my phone connection while visiting on vacation. Had not used the Android Auto app since Windshield was replaced in Massachusetts and it seems something was disabled. Brad was gracious enough to help me out and get me up and running in minutes.Great dealership.

Recently enjoyed my first service at Dover Honda and could not believe how warm, efficient, and speedy the service was from appointment-making to service completion. Remarkable and unexpected. I did not buy my 2018 CR-V at this dealer so I didnt expect the 6-star service I received. These true professionals are a pleasure!

I had a fantastic experience with Chris and Paula over the Labor Day Weekend. I purchased a new 2019 Honda HR-V and they helped me to get a great deal. I highly recommend Paula and Chris if you are searching for a new Honda!

I had planned to leave 4 stars, but upon returning home and discovering the repair I went in for was not completed properly, I have to dock my review.As for the positive: I give one star for company culture, as the employees seem cheerful with one another and happy to be at work. I give another star for Ken at service check-in, who is very cordial and accommodating. I give a third star for cleanliness and pleasantness of the waiting area and restrooms.I cannot in good conscience recommend this location for two reasons: One, before we had work done on our Civic, we described our problem in full to the service team. We ordered the parts we needed, and were quoted for the labor to install those parts. Only after I arrived later and had been waiting for one of the two hours we had been quoted did I learn that we had not been quoted to fix the problem, only to install the parts, and so there would be an additional hour of labor required.Two, after being there over 4 hours and missing a full day of work, I was checked out without any oral summary of what had been done, which I thought was odd since Id seen many customers come and go and receive more thorough treatment. When I discovered that the repair was only partially done, I had to guess that this was why I was sent off without a verbal account of the work.We will definitely have to have further work done, and the money we spent exceeded what we had been quoted not only for the extra hour of labor but also for data and environmental fees which were never quoted.

We were greeted by a room full of friendly faces, and found out Jesse was assigned to be our salesman. He was up front and honest, and used a no pressure sales tactic. Let’s put it this way. I left this dealership feeling very happy, and ended up with a beautiful preowned explorer. They have a 5 star detailing department as well! Thank you Dover Honda for a great car buying experience!I was also ecstatic to see this is an employee owned company. I too am employed by one!!!

Dover Honda is best when compare to all the Honda showroom near to my place .. the staffs are very friendly and Kind.. The Sales consultant Caitlin is awesome . I can say we got the car because of her multiple follow up.. special thanks to Bob.

John made the car buying experience less stressful and pleasant. I am very happy with my new car and it was a great experience overall!

I have never had a bad experience at Dover Honda. They are very friendly, helpful, professional and never try to make have any service that you dont want or need. My family has purchased 7 cars there in 12 years and we will always keep going back. I recommend them to anyone that wants a fair and honest dealership (I never thought I would say that!) that is very easy to work with. I am never treated like a girl when I go there. I am treated with respect and honesty. Way to go Dover Honda! Keep up the good work!Update, I just bought my second car from Dover Honda and yet again, their team completely blew me away. Sue and Heidi really took care of me and made sure that the car I was buying was not only a good fit for me, but was within my budget. This is car number 9 my family has purchased from Dover Honda and all of us are very pleased with the whole process from the purchase of the car all the way to the last oil change on the car you trade it.

It was a pleasure leasing my 2019 CRV-EXL from Dover Honda. Alan my salesperson was really knowledgeable and very patient with my decision process. The business office was very efficient. despite the Presidents Day rush! My experience with Dover Honda was totally positive.

Dover Honda was always a go to for new Hondas and service, for thirty years, but recently my daughter had a ruptured gas tank on her 2018 CRV. It sat in their lot for over ten days and they were unable to give me a time frame on a replacement tank. I got fed up and called a local body shop who told me they could have a replacement tank the next day.We sent a tow truck over to get the CRV at their lot but wouldnt release it until we pAid a $120 fee for diagnosing the problem. I diagnosed the problem in 20 seconds after seeing a picture from 1300 miles away.They have turned into price gougers and will never return with my business.

Had an amazing experience here! Bryan and Rick guided me through the whole process and helped me lease my new HRV. I absolutely love it! I never felt pressured and felt at ease while I was there. The facility is extremely clean, updated, and they have a wonderful childrens area too that kept my busy 3 year old entertained! The entire staff was very helpful and respectful. I HIGHLY recommend this location! Thanks again!!

I was traveling through NH when I had some in expected issues with my ‘17 Ridgeline. They didn’t have availability on the schedule but found a way to fit me in the next day. They took care of an issue covered under warranty and had me back on the road within hours. Great people and fantastic service!

Dover Honda was great. Al was really helpful and listened to find out what I was looking for when trading my vehicle. Sarah in finance was so nice and great to work with. I highly recommend buying your next vehicle here- they are nice, helpful, honest and reliable! A+ service!I also just got my car serviced and they were great about letting me know what my vehicle needed and even gave me a ride home while i waited for my vehicle. I highly recommend this place!

Charlie was accessible and got back to me about all of my questions quickly - even the obvious ones. The process was fast and I felt great about the outcome. Thanks Charlie and Rebecca!

Our daughter passed her drivers license test and we took her to Dover Honda for her first car. Our salesperson was Allan L. and he was great to deal with. We were interested in the CR-V and he spent several hours with us going over all the features of the car, taking us for a test drive, and thoroughly answering all of our questions. We never felt pressured and it was a pleasant experience. We appreciated how Allan took some extra time to help our daughter get comfortable with the vehicle and all its features before we drove off. We highly recommend Dover Honda and Allan for your next car.

After test driving many vehicles at different dealerships, we returned to Dover Honda for two reasons. First, the 2017 CRV was our favorite of the vehicles we tested, hands down! Second, the experience we had at Dover Honda initially was wonderful. Charley and Ric gave us their best price on the vehicle from the get-go and were very straightforward. We were very happy with the purchase price of the vehicle that we ultimately chose. In addition, Charley was an absolute pleasure to work with, was very transparent and honest in all steps of the process, and answered all of our questions thoroughly. We also had a great experience with Sarah in Finance. We purchased our Civic at Dover Honda in 2013 and are so happy we returned to purchase another vehicle here. The experience Dover Honda provides its customers is, in our opinion, significantly different than what the typical car dealership provides. Everyone is honest, upfront, friendly, and genuine. We look forward to returning here to have both of our vehicles serviced and will absolutely consider purchasing our next vehicle from Dover Honda! We would highly recommend purchasing a car here/servicing a car here to anyone.

Jesse was great to work with and the dealership went one step further and ordered a component to the interior of my used car that was missing when I got home and realized. Great sales and service.

This was my first time at Dover Honda. I needed a state inspection. Their service was great. I was able to book my appointment online. When I arrived they had all of my information and was on-time with the appointment. Overall I had a great experience. The next time I need to make a car purchase Ill definitely consider purchasing here!

Ive almost never had a positive experience at a dealership, but Charley Lawrence at Dover Honda changed that today. You wont get better customer service than him. He knows what hes talking about and if he doesnt he gets you the answer.

I arrived for an oil change and utilized Dover Hondas quick lane. I was greeted pleasantly and told it would be about 30-45 minutes. It was definitely under 40 minutes. I was very impressed to have it done so quickly on a Saturday with no appointment. They even washed the car as well. Great experience.

I have always been a Toyota fan but wanted to check out the Honda and I was glad I did. Buying it was not my plan but I was impressed with the CR-V and Cody Davenport our salesman did a great job taking the time to go over the vehicle and Paula Redden did a great job with pricing. Oh ya there also was the music and clapping of hands every time a vehicle was sold. I counted 5 times while I was there.I am glad I went.

Joshua was great! So accommodating and very nice........thank goodness he mentioned there was a recall because I was not aware. They made time to repair the issue at the same time I had the oil change. Great service!

Very good, yes Ill say perfect, experience. No pressure at all, and very accommodating. The sales person, Katie Harrison and the manager Paula Redden was great, coming over and listening to us, and even stepped to the plate and made adjustments on the dealers offer. We got a more then fair price on our CR-V ( compared to True Car, and Kelly Blue Book). Thanks Dover Honda.

The process was easy and straight forward. When it came to monthly payment we set a number and they came in under it. Also the car was ready the next day! Even though this is our second Odyssey, Chance took the time and went over all the new features that have come out since our first one. Helped us set up the home link. Overall it was a pleasant experience.

Went here before a trip. Seems like a great place to buy a new whip... but real highlight was their HR lady - a real gem!

Outstanding car shopping experience!! Dover Honda has certainly put together an A-Team when it comes to the highest level of customer service imaginable. As my wife and I shopped for cars over the last couple of months there was something special that kept us coming back to Dover Honda. Four years ago we purchased our very first Honda (2016 CRV) which we enjoyed very much. As time rolled on we started looking at a new vehicles, a plethora of makes and models (17 to be exact) which we narrowed down to our next new vehicle. We like to think that we saved the best for last Honda in making our final choice. It was a new 2019 Honda Passport from Dover Honda that won our hearts over. In all honesty, of our three visits to Dover Honda, it was our initial meeting with Dover Hondas Top Notch Sales Team Kris Adams and Eric Swindell that convinced us to purchase from Dover Honda. Hats Off gentleman for a job truly well done!!

I had a great experience buying a car at Dover Honda. Ryan was very professional and I didnt feel pressured or pushed. He was honest and made effort to match me to the right CR-V. He let me walk around the lot and look for exactly which one I liked the best. He made the process as easy as possible and patiently walked me through how to use all of the features. He ensured I had the knowledge and everything I needed to feel comfortable. He requested a follow-up the next morning to make sure I was happy with the car and to walk through the features again. Marsha in financing was very sweet as well. Excellent service, I feel good about my purchase with Dover Honda. Thank you!

Great experience. Staff courteous and friendly. Provided all options for working out easily to purchase the vehicle. If you have proper documents they would ensure to help you in best possible way. Worked with Allan(who was new) who made great efforts to help me buy the vehicle. Would refer to friends for sure...

Very accomodating & timely..

I was in the area due to work and had just got a recall notice about my air bag module. I called Dover Honda and set up an appointment for after work. They worked me in quick and had me setup after work for the next day. Total time was about 3 hours wait but they did give my car a complimentary wash after they serviced the air bag. The staff was very friendly and courteous. If Im ever in the area again for work and need my Honda serviced, I will definitely go to Dover Honda again!

I had to go 15 miles out of my way to come to this one, but sure am glad I went with my feelings. Though my car only called for an oil change and tire rotation, I had things I was concerned about to be checked on my new Honda CR-V, and they did it without an appointment. They are also open later than others in area. Something Im used to having moved from NYC. With plenty of other things to take care of nearby.And Thanks Josh!

I was greeted with professionalism and left with new friends. At no point did I ever feel pressured to do anything I did not want. This was my first vehicle from a dealership. I was a little nervous going in, unsure on how this process worked. Luckily everyone I encountered was very friendly and helpful. I was able to learn a lot with thorough explanations on all my questions. It was not complicated nor stressful. After such a great experience, I left with the car I wanted and a smile. Thank you to a wonderful team.

We went over to Dover Honda to look at a used car they had on their lot. From the moment we met Paul she was welcoming and made us feel very comfortable talking about what we were looking at and why for a car. She made us feel as though wed been friends forever...and we just met! Throughout the entire experience she was honest, not pushy or sales-y at all! I will definitely be going back to see Paula in the future! 😊Sarah was our finance person and she was just as friendly! She made the finance part of it simple and it was done quickly!I still cant believe how easy they made it to purchase a car, all friendly, smiling and absolutely no pressure. Theyre definitely the best!! 😊

Quick and friendly. They not only do the oil change but take a step further by washing and vacuuming your car.

I had a great experience with the servicing of my car from the moment I walked in to picking it up. They were informative, efficient and very friendly. I received a call to discuss what needed to be done on the car and it was cleaned and ready for pick up before the date it was promised. I was shown the paperwork on the service done on the car, which was explained line by line. All my questions were answered and I left feeling that my car was in good hands. Thank you, Honda!

Fantastic car buying experience! Jason The Bow Tie Guy was friendly, knowledgeable, professional and low pressure. It felt like I was spending the morning among friends! Dover Honda will forever be my dealership of choice!

I bought a used car here recently. The salesman was very helpful. I got a fair price for a trade in. Would buy from this dealer.

All staff we interacted during our car purchase was super helpful!

Brad in sales went out of his way to assist us with test drives of different Honda products, very knowledgeable, friendly and courteous, much appreciated. The service department took care of the recall work on our Fit efficiently and even though we arent regular customers did a wash and vac as if we were. If we lived closer Id get my service at Dover Honda for certain.

Hello,My experience in Honda Dover was very pleasant. I did not feel pressure to buy anything right away . Paul was excellent representative and was able to find me the right car I was looking for a long time.Thanks for having such a great people there!!!Flor

The best Service experience everytime

Have been servicing my Honda there since day 1. Always great service, friendly and knowledgeable stuff. Highly recommended

I had a tire pressure warning light come in on my Honda. I was visiting from out of state on vacation and did not know much about the surrounding area.I rolled into the shop and explained my situation. The service technician did a quick check on all my tires, put some air in one of them and told me I was good to go. No wait , no charge. I was in and out in 10 minutes. Thanks!

Bought a new CR-V 2019 from them. Excellent, helpful, no pressure, great prices, nice showroom, free coffee, free water. Alexis was great - very patient and easy to work with.

After a lengthy search for a used car, we ended up at Dover Honda in NH.Browsing the online inventory, I saw a car that raised my interest and I used the online form to ask if its still available. To my surprise, on a Friday night, I got a reply from Paula Redden.We were able to schedule a visit a couple of days later to see and test drive the car. Paula is not your stereotypical car sales person: she was very welcoming, no pressure, didnt ask us any inappropriate questions like other sales people from other dealers did, and completely understood our needs.We decided to buy the car after we drove it and thoroughly looked at it: Paula gave us all the time we needed to inspect the car ourselves to make sure its exactly what we want and need. The price we got for the car was good too!The purchase process went smoother than expected. We were from out of state, but the paperwork went really smooth!Paula was an amazing sales person, and we would gladly recommend doing business at Dover Honda with her!D & E

Excellent service. Able to book appointment quickly. Forgot to present coupons when I dropped car off but was able to apply them when I picked up with no hassle.

Great staff.. very friendly

Our lease on our 2016 CR-V was coming to an end in September so Paula gave us a call to see if we wanted to come in early and get into a new vehicle. We came in with the intent of leasing another CR-V. After exploring our options and a comedy filled test drive with Kris we ultimately we decided on an sharp HR-V Sport. Paula and Kris did everything in their power to get us the features we wanted and a payment we were happy with. Marsha did a splendid job of getting us through the paperwork and was a pleasure to deal with. I dont typically write reviews that are all sunshine and lollipops but the team at Dover Honda is a delight. This is our 2nd time working with Dover Honda and well most certainly be back for our next lease.

Courteous staff that inform you as to the nature of the repairs as well as the cost associated with them. Very clear with eveything done.

I had an easy, even enjoyable experience purchasing my new car. Floor manager Paula, sales associate Brad, and Sarah in the finacial department were helpful and friendly. I felt no pressure. I recommend Dover Honda to all.

Legit Service Dept was quick and good