user
J & C Auto Service Inc
8810 Bright Star Rd, Douglasville, GA 30134, United States
Appearance

Comments
Ka
Review №1

They are wonderful with there work and on time with the car. If I had to recommend them to somebody, I would to family and friends.

Gr
Review №2

J&C auto treated my daughter with respect, and explain everything to her in detail and give her a good price to fix her car. I really appreciate that. Thanks J&C Auto.

Mi
Review №3

I got an estimate for over 2000.00 to fix my catalytic converter by the dealership. Julian diagnosed my car, replaced the air filter and fixed the problem. Two thumbs up!

Je
Review №4

Car has been repaired at a reasonable rate. The mechanic took time and care with my Daughter by answering all her questions with kindness and honesty.

Ha
Review №5

Highly recommend taking your vehicle to J & C auto for repair ! Julian is the Best

Ja
Review №6

These guys do it all!! if its broke they fix it.

Pe
Review №7

Complete misdiagnosis was was told $1,000 in parts. Different shop fixed the real problem for under $300 look for red van with signs and ask where i got it fixed at

As
Review №8

Took my car to get a tune up now my car not working when its was working just fine

Ta
Review №9

Great customer service and excellent work. Always quick and professional!

Ma
Review №10

We have found our new local family mechanic. From beginning to end its was everything we needed from a mechanic shop. Julianna the owner was professional, experienced and cared about my concerns. You have definitely earned a customer and all my referrals are coming your way. Thank you for everything!M. Brown

Cy
Review №11

We take all of our car/truck concerns to this shop. The owner/mechanic is very knowledgeable and can (if you ask) explain your vehicle problem to you, even if you dont know anything about automobiles. He, his wife are salt of the earth people, and hard working Christians. We appreciate the fact that we can call the owner ahead of time, and ask about availability to schedule our auto for service before dropping one off over night. We have also called and received same day service. The owner has completely rebuilt the transmission in our Diesel Jeep Liberty. He has also worked on our other owned vehicles such as Toyota Tundra, Dodge Ram 2500, Volkswagen Jetta, and Mazda Miata. We value his services very highly.

Ge
Review №12

My 2014 Audi Q5 was serviced for water pump replacement. J&C was a big help in a time of need. Julian was very thorough and kept me updated the entire time. I appreciated his honesty, transparency and experienced opinion throughout the repair process. I will suggest J&C to everyone I know in need of car servicing needs. Thank you for your professionalism and integrity. This character in modern American business is absent most of the time. My only regret is not coming here sooner. Thank you Julian!

Ej
Review №13

Paid for a service that i was told will take 3 hours to complete just to have them tell me exactly what i told them was wrong with the car. They also did not notify me that they were preparing to leave for the day, i had to call and find that out myself. Asked for a refund due to a job that wasn’t done but was fully paid for and the owner drove off with his son. TAKE YOUR BUISNESS ELSEWHERE SAVE THE MONEY THAT YOU WILL WASTE HERE.

An
Review №14

I cant say enough great things about this place. Brought my car in because my axel went bad, he took his time and made sure that everything else was still in working condition and there werent any other problems. Very professional, kept me updated as I waited in the lobby and even gave me a discount for waiting a few hours. Not only that but he wasnt afraid to work on my volkswagen unlike the 5 other places I contacted before finding j & c. It doesnt get better than this place around here!

L
Review №15

Great experience with J&C! Took car in with engine light on...diagnostics were run and everything was explained to me as to what needed to be done and replaced. I definitely appreciated him showing me what he was going to replace and explaining all of the diagnostics to me as well. I will be back for service in the future.

si
Review №16

Wont recommend

Ch
Review №17

Always professional, quick, and at a fair price. Cant ask for more.

Yo
Review №18

Will only quote most expensive parts and discourages owners from buying their own. Invoices/work orders are very confusing and not detailed enough for the amount of money theyre asking for.Update and response to the owner. Nothing I have said above is incorrect and I never said anything about you doing people wrong yet you want to accuse me of poor maintenance when most of my cars problems were caused by a really bad blowout that couldve killed my husband last year. So dont assume you know my car maintenance pattern because you dont know me. My car also has 200k+ miles on it so who in their right mind would put the most expensive replacement parts on it?? A family of five, especially with three children under 10, cannot afford to give a mechanic $1000+ every time something is wrong with their vehicle. Did he work with us previously to give us more time to pay? Yes, he did. While we were appreciative of this, it does not negate what I said before. If youre gonna charge somebody $145 per engine mount (he said I need 5 of them), give them a detailed invoice listing every charge and what its for. Write clearly and legibly so the customer can understand...not over other ink on the paper. Every mechanic I showed your invoice to, including my father who has worked on cars my whole life, thinks youre trying to get over on people because of how confusing it is. So again, your invoice should be more detailed including ALL prices. If you want to only use new parts, fine. Thats your business. But dont judge your customers or make them feel cheap because theyre trying to save money. Thanks for explaining whats wrong with my car so I can go elsewhere. Have a better day.

Jo
Review №19

Overpriced, nickel and dime attitude. Watch out for high priced parts and extra fees for unwarranted labor.

Es
Review №20

I received excellent service from this mechanic. They are very knowledgeable about automobiles and if they can do something they will let you know and if they can’t do something they will let you know before you pay. They also have a great time management skills so you will not be waiting for your vehicle for ever. I would recommend JC auto to anybody who is looking for a good honest mechanic.

Ro
Review №21

Very knowledgeable and excellent skills in Audi Cars Great customer service. Got the job done!!!

El
Review №22

I’ve been servicing two of my cars at J&C Auto for a long time and I’m very happy with quality of work they do at a fair price. If for any reason you’re not happy they will go out of their way to make things right. Definitely coming back here.

Ma
Review №23

He went above and beyond. I’m so grateful. Car runs so smooth now. Thank you Julian!

Kr
Review №24

I have been there twice and the service was great every time. They were honest and transparent with the service needed to fix the issue. Fast too!

J
Review №25

Took My BMW 325i one time and had no problems. The job was to replace the starter and a full tune up. Though a little pricey, they used good quality original parts for my car and not just some trash made in China. My experience is good and I recommend him to everyone.

Be
Review №26

Went with check engine light on. There were 3 things wrong. He said hed fix the one that caused it and I could come back for the other two. With Christmas 2 days away that was really all I had money for. I cried. He told me he had a wife 2 daughters and 2 sisters. Said he wouldnt want them cheated so he wouldnt ever do that to one. Knowing this has happened before I was so happy to feel safe taking my car here.

Dw
Review №27

As always great service.

Ma
Review №28

J & C Auto has been repairing my cars for almost 10 years and We just want to thank for his honesty and integrity , I personally recommend him for any Repair in your car 🚘.

Da
Review №29

DO NOT USED THIS SHOP. HE IS A RIP-OFF.HE WILL TELL YOU ONE PRICE AND BEFORE YOU GET YOUR CAR BACK IT WILL BE ANOTHER PRICE. I HAD TO GET DOUGLASVILLE POLICE TO MEET ME THERE TO GET MY CAR AND IT STILL WASNT FIXED

Ja
Review №30

The owner, his wife, and his other mechanic are really great people. They get the job done and usually you wont need a revisit.

SM
Review №31

On all That is Holy.. Never Take your car to this Place.. They will waste your time and your money!Called on a Saturday, and asked how much to replace CV axel, was told about $700, and was told oh yeah sure bring your car in, but we cant work on it until Monday. Had my BMW Towed there on Monday, and was told they could not work on the car until they recd a written authorization to work on the car. Since I was out of town, I email them authorization only for the CV Axel. Called Tues, I was told they were buzy, Called Wednesday, I was told the would, call me back on Thursday. Called on the End of Day on Thursday, They told me they are working on 14 - 15 cars at a time, and to be patient, they will call me.So I back off, This is my only transportation, Im currently working out of town, and getting upset with this guy is only going to make things worst, because he has my vehicle. I called back the next week, because of no response from this Guy, and I tell him that Im having my car picked up, and taken to another shop. He then tells me that he called me twice, and got no answer( which is a bold face lie), I had no miss calls, or voicemails. I asked why didnt he leave a VM, and he said he was too buzy to leave a VM (REALLY???)He then tells me I need a complete differential replacement $1500 - $1600. At this point, I dont trust this guy to even change my oil, I tell him would rather take it somewhere else for the repair. He then tells me I owe him a full diagnostic fee of $100, because he check the error codes on my Dash. I told him that, I didnt ask or authorized error code diagnostic, and he stated that I could not pick up my car without paying him. I was so angry could not even form sentences, and I hung up. If I continued to talk to this P.O.S Repair Guy, things would only get worst, So I had my wife call just to pay him his money.I then had my car towed to another shop, and it was fixed in 2 days, the problem was exactly was I asked this place to fix, for less.This place tried to get me for $1600, for something that should have cost $600, and then because, I declined to get the work done, Out Of No Where, he charges me a $100 diagnostic fee, which Im sure he lied about checking.I dont know this guy, I have no reason to spend my time typing all of this if it was not true. I just hope to save somebody else the time, money, headache, and frustration. This Guy is Dishonest, and Deceitful, and God help anyone who takes their car there.

JO
Review №32

THIS MAN WILL RIP YOU OFF.This man had my VW for 6 weeks. The issue was my windows not working. I foolishly paid him 1500 up front cause he said he didnt have the money to buy a module. He went thru engine messing up one thing after another. Constantly lied when I called to check on it. And just seemed to be very ignorant about repairs. Do not take your car to this man.And your response is a good indicator of why so many people have given you bad reviews. Poor maintenance of cars is what pays your bills, is that not correct. Yet you insult someone that you have already lied,and basically stolen from. My maintenance had nothing to do with the fact that you for 1- are not a very knowledgeable mech. And 2- broke parts of my instrument cluster by not knowing what you were doing or mabye just pure lazyness. So if i were to honestly look at my review,truth be told i would have alot more to say about how un-professional you are. Also, you calling me after i left my review was pointless, and a little creepy.

Ja
Review №33

He does good work I never had to bring my car back after he fixes whatever the problem is. Went to him with three of my cars.

BI
Review №34

Worst experience ever. Took my BMW 323I here and he told us we needed a part. He charged us over $200.00 and says he replaced it and he didnt change the part. Took it to the dealer and they said the part had never been changed and didnt need to be changed. BEWARE.

De
Review №35

Great Service and Consideration

Information
3 Photos
35 Comments
4.1 Rating
  • Address:8810 Bright Star Rd, Douglasville, GA 30134, United States
  • Site:http://www.jandcautosvc.com/
  • Phone:+1 678-715-3133
Categories
  • Auto repair shop
Working hours
  • Monday:8:30am–6pm
  • Tuesday:8:30am–6pm
  • Wednesday:8:30am–6pm
  • Thursday:9am–2pm
  • Friday:Closed
  • Saturday:8:30am–6pm
  • Sunday:8:30am–6pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations