Awesome service! People in the office are knowledgeable, friendly, and eager to help.Service techs are really good!

Vyve is the absolute worst internet provider in Glenrock, Wyoming. Their customer service is terrible, good luck getting your bill paid or auto debit even set up. We just cancelled our internet today. Our bill started at $65 a month and three years later our bill turned into $95 a month. They didn’t disclose that your bill goes up $10 every year. The internet and “service” is not even close to being worth $95 a month. Don’t waste your time or money, go with another provider!!!

It would be nice if you could talk to the people in the Douglas office. Tired of digital channels always pixalating so you cant watch or hear the program. Casper (local) channels the worst!

This is the worst service I’ve ever had to deal with. Techs have been to my house over 2 dozen times and have not fixed the slow service. They can temporarily get it working a little better but I’ve never had over 22mbps, even when I was paying for 200mbps. I am looking forward to switching internet providers! Please do not pick vyve as your internet service provider in Glenrock Wy.

This is the worst internet provider I have ever had. They lack customer service and never pay their customers back for their own businesses mistakes.

A very nice technician came to hook up my service but was unable to get me access to the internet because there was a problem with “the tap.” A work order was placed and, according to the customer service rep, completed. I still do not have service. I have had 3 different people from this company claim to have sent me an email and have received no emails from this company. I heard the technician on the phone register my modem and, according to the customer service rep, my modem is not registered with this company. I spent nearly an hour on the phone with customer service and the only thing they could tell me was that they couldn’t tell me anything. This is without a doubt the worst experience I’ve ever had with any business and no one seems to have a clue what is going on.

Very good customer service. Karen is a treat!

Im happy....

I cant complain.

Nothing but positive things to say! Karen is a pleasure to work with and a tech came to my residence at 5pm on a Friday to fix my issue. Top notch service!!!

Mike Warren is the absolute best! Never lose that guy and pay him more! I promise he is worth every penny and more than what you are paying him! Vyve service is also good, rates are competitive but we stick around because Mikes customer service is the best!

Worst customer service. Tells you they don’t know how to fix your internet and schedules a tech to come out a week later and refuses to fit you in sooner.

There customer service is terrible. We have been trying to get internet to our home for over 4 weeks. They constantly drop your call and NEVER call you back when they say they will.

ZERO STARS!!!It is not uncommon to not have internet service from vyve. We are on day #6 without internet. Last Wednesday the corporate call center told me I could drive to Douglas (25 mi one way) to get new modem from the Douglas office. Drove to Douglas on Thursday to find the office closed, all day. Called the corporate call center again to set up a service call, for the following Tuesday.Today is Monday and my wife gets a text message saying that the service tech will be here today. I call the service center again to see what time the tech will be here today, and she said between 8am and 5pm. She asks if there is anything else she can help me with and I tell her it would be nice if she could fix my internet. She does some checking and tells me that an outage has been reported in our area today.How is the tech going to fix my equipment and verify it when there is no internet service?!?!RUN AWAY FROM VYVE!!!

The staff over at the Vyve Office are wonderful. Karen has helped us with all of our questions and concerns since we signed up. Thanks again, Karen!

I go in every month to pay my bill and Karen is always great and always smiling. And internet is great also. Keep up the great work.

Ive been using Vyve Broadband services for 4 years and I cant wait until they upgrade to 500mbps and 1gbps. Fast and reliable.

The staff at vyve has always been so helpful. They do their best to address any issues right away. Highly recommend

Absolutely the worst to get help know one answers , on hold for over an hour, then you have to wait days for them to come and then they reschedule for the same time as the appointment given but a no show

Mike was awesome. Quick and very friendly. Got me hooked up with better service.

I went in to setup new internet service and it went very well. Karen was very knowledgeable and now I have great internet. It was a great visit.

I have worked with Vyve broadband for several years with all the apartments we have here in Douglas. They are always so helpful in finding the best package for each apartment we have the service installed. Very friendly people. :-)

Over priced.

The guys were great!! Made sure everything was working and new and ready for the best service! Very thorough! Very knowledgeable! Very friendly!!

I read some of the reviews on Google, and I was certainly skeptical at first. Living in Glenrock, and being a gamer, Ive had a hard time with high pings, bad bandwidth limits, and bad customer service with other companies in the past. I feel like Ive finally found an internet provider with good speeds and great customer service. Ignore the other reviews. Maybe they were true at some point, but they arent anymore. I have been very impressed with every part of my service, and I will continue to use and recommend them.

My wife called with a problem with our phone. The customer service from Karen Caton, was excellent. My wife was completely satisfied with the conversation. This, by the way, rarely happens. So thank you!

Dont ever, ever use Vyve!!! They dont send you bills, you are supposed to know when to pay. Then if you pay early EVERY month and then one time you type in your account number wrong while paying online, they dont let you know, they just shut off your service, with no notice and then charge $42 in fees to reactivate!!! Stay away!!!! Far, far away!!!

Awesome customer service. Very helpful and positive.

The local staff is amazing. They could not be firendlier or more helpful. i am loving my internet services.

What a nightmare!! First I was lied to about what service I had from the start, then I was told that they would credit me a month of service due to the mistakes. That was another bald face lie!!! I paid my next bill and they told me I didn’t receive a credit and now since I was past due they were going to disconnect me. It now would cost $ 42 to reconnect my service. This was 5 days after my account was paid in full and my service hadn’t been disconnected yet.

Great people wouldnt use any one else

Had help from Karen and through customer service Kallie was great. Thanks!

Very friendly staff and we rarely have problems with our internet. The very few times that we had issues staff was quick to help fix the problem.

Costomer servace is great! Always fix quickly if a problem arises.

Thank you Karen for always be so kind and helpful

Always courteous, follows thru on calls and the techs are thorough and informative

They have wonderful Techs like Mike Smith.

Good

Easy to talk to, expert assistance, knowledgeable and friendly service!!

When the services work, I have no issue. At least once a month more commonly 2-3 times a month the phone or the phone and internet are down for extended periods. Day 5 with out a phone this time. Customer service is terrible, long wait times with the same lack of results.

Staff is always helpful when I go in.

Karen was very helpful.

Great techs and awsome service!

Terrible internet service. Karen is amazing!

Static local channels, no one to talk to in local office until Wednesday. Bad customer service when not even main office can contact local office. Got told there is nothing that Vyve could do to help me get message to local office before they shut me off. Channels freeze and we all miss our weekly show. Frustrating and infuriating!

.01 upload, new excuse every week. Horrible service

I havent even had a month yet, customer service horrible, said will send technician, never showed, no phone call nothing, waited. More no service than service. Cant use in house only room were equipment is.

The epitome of poor customer service, and internet performance is spotty at best (when it works).

Excellent service!

For the most part my service is ok but I lose it at least once a month for extended periods and costumer service is close to non existing

Karen is a joy to deal with

Expensive

Excellent service