THIS IS THE PLACE!!! HONEST AND CUSTOMER ORIENTED!!!!Make sure you DONT go to Grimes, their prices are marked up 300% on packing materials and Grimes store owner gets really angry when you call them on it... they sell tires too so I can only imagine how much their tires are marked up!Medium boxes purchased in bulk here are $1.15 and if you go to Grimes they are over $3 each!

They were busy with a customer when I walked in. Then 3 more walked in behind me. The poor guy got a little flustered so I let him take care of them first. Rented a trailer, price wasnt bad. Computer problems seem to plague this place which is a shame.A little waiting and redoing my information on a little screen.All in not bad if you dont mind waiting

We were able to make a reservation online thinking it would make it easier but not so much. I had forgotten that I made the reservation online and when I got to the line the employee told me since I made it online I have to do the pick up online. So we tried that outside but there was a problem with the website and I couldnt get it. So I had to back in and wait in line. The other employee helped us right away and had no issue with supposedly having to do it online which I dont believe was true and he was kind of rude about it the first employee we encountered but the truck was fine and everything else went smoothly.

I attempted to reserve a truck for 48 hrs in June. When I called, the employee was helpful but told me that he was going to transfer me to the “scheduling” dept because he could only manually reserve 24 hrs, they would be able to add a second day. When I was transferred, the scheduling dept told me that they could absolutely not add an additional day to the reservation because they did not have the “availability”. I know they had the resources to do so because I personally checked the availability of this truck myself. She was unwilling to work with me and was not on the same page as the staff member I previously spoke to. I would not recommend uhaul. Budget fit me in no problem!

I made an appointment to have a hitch installed on my vehicle at their location in Waukee. I was informed the parts needed were ordered at the time I made the appointment. A week later, I dropped off my vehicle in the morning to have the work done. Hours later I was called and informed they never received some of the parts needed and that I could come pick up my vehicle. They said theyd put an overnight order in on my parts and call me when they came in. This was on a Monday. By Saturday I still hadnt heard from them, so I called to see what the status was on the parts. The call center worker informed me that she had left a message with the manager at the site to call me as soon as possible. Nobody ever tried to contact me, so the following Tuesday I called to cancel any services they may or may not have me scheduled for (at this point who knows) and ask for a refund of the deposit they made me put down for the parts that never arrived.

How on earth does this place get 3.5 stars??? Had a complaint, presented in a civil manner, no load voice, no angry words, and was hung up on. Well, at least he called me sir. Avoid this place at all cost. I think Penske at Home Depot is a much better alternative.

Ordered a hitch in late July. After multiple contacts I called today and store manager told me it was in and scheduled installation. Later received an email confirmation and learned he had switched out which hitch would be installed without telling me (I ordered one that was mostly hidden). Waiting over a month to have someone try to pull a switch on me is not how I want to do business. Id avoid this store at all cost.By the way, I called Schuling Hitch Co. They have the hitch I want IN STOCK and will install for me on Friday. I shouldve gone there from the beginning!

Well the first time I called and picked up the truck I did not feel like the customer service was good or professional. But when I dropped off the truck the lady that helped me was very nice and very professional. However when I needed a truck a few weeks later to complete our move the man that answered was very unprofessional. I ended up going further away to rent my truck.

Waited twenty minutes for someone to come ring up my moving boxes but nobody showed up. Even shouted hello several times. Nothing.

15 Minutes on hold, she picked up and said hang on a second. Ten more minutes on hold and a very nice older lady in Phoenix picked up and had no idea what a trailer hitch was or what state I was in. After explaining it to her, she put me on hold to transfer me to another dept in Phoenix. I dont really write bad reviews, but this wasnt a great experience. I just needed to know if they had a hitch in stock.

We had our hitch installed here and the general manager who works with the hitches helped us out with putting on our own bike rack. He explained what the problem was that we had been having in such detail that even I could understand it :) We followed his suggestions and our bike rack is now secure and ready for use. We tried to tip him, but he graciously refused. It is so rare to find someone who gives such good customer service and genuinely wants to help. Thank you so much!

I was buying a stuffed armchair that wouldnt fit in my Corolla, so I booked a U-Haul van for 4:30. I got to the U-Haul store at 4:15 and saw there were 4 people in line ahead of me and only 1 person working behind the counter (there turned out to actually be 3 people working but the 2nd guy was outside most of the time and the third guy was exclusively outside, dealing with return trucks, so there were only 2 people for the counter).I waited in line for almost an hour and didnt get to the counter until 5:10 (by this point, one of the people ahead of me had given up and left without being helped, so theyd only actually helped 3 people in one hour). I left at 5:15, an hour after I got there and 45 minutes past my reservation time. By the time I left, there were 6 more parties in line behind me.I only needed the U-Haul for about an hour, to go across town, so I brought it back by 6:15 (the store was open until 7). Fortunately this time (somehow) I was the only customer in the store so I was helped right away. When I tried to complete the return of the vehicle, the guy behind the counter said my card on file wasnt being run by the computer and Id need to swipe it again - okay, no big deal. Then he said that didnt work, and that the store has 2 work cell phones to ring people up on but those werent working, so he could try and check me out *using the U-Haul app on his own personal phone*. I said that made me really uncomfortable and Id rather not. He went outside to get the other guy working and he was able to get me checked out successfully.The guys working were nice enough, but to suggest that he ring me up on his personal cell phone was a bit too far for me - I know he was trying to be helpful and get me out of there but I cant imagine thats something that U-Haul would train employees to do. Clearly this place was understaffed when I was there. Not sure if thats a regular occurrence, since this is my first (and likely last) time as a customer, but I really hope theyre able to get some more people working on the rest of these July Saturdays when so many people are moving.

Gentleman was ready and willing to help with what I was needing. Came in with just the truck#(2505), agent was able to locate truck and tell me the dimensions. Super helpful.

The new guy they hired to hook up trailers was very helpful.TIP: Pull past the door when returning your truck or trailer as both times I was here somebody stopped in front of the door causing a huge backup. Theres a yellow line with arrows showing you where to go.

Great service! I highly recommend u-haul for hitch installment if youre going to use a trailer. Thanks for the great customer service!

I was traveling from Wisconsin towing my trailer to Utah and needed a new 2 inch ball to replace the worn out interchangeable one I had used for 20 years. I did not have the tools required to do it myself, and it was really rusted on there. The man working there said to bring the receiver to the bay in the rear of the building and he would remove it for me and install a new one. After the impact wrench would not do it, he had to cut the old one off. It took nearly an hour and I only paid $5 for the new ball.

I have rented from this Uhaul a couple times over the years - always friendly and no hassles. What more can you ask for from them? Great trucks that are clean & ready to go every time.

First let me say I am a high user of Uhaul Trailers. This facility offered the worst customer service I have ever experienced. An Iowan will be losing out on a sale of furniture because of their lack of regard for anyone. Too bad. I will do my best to make sure people at their corporate headquarters know.

I had a great experience with U-Haul of Urbandale. I had scheduled an installation of a trailer hitch on my SUV in the morning. They had asked if I was going to leave it there or be waiting, Id planned on waiting as I had things to pick up with a trailer as soon as the install was done. When I got there, they were slammed (as Saturday mornings must be one of the busiest days of the week for them). I asked them for a time frame on when it would be done. They said that there was no time frame with drop offs, but that they would have it done between 9-4:00. There were only two of them working and they had to man the front desk, check people in and out and do the installs when they found time.This had me in a bit of a bind as I explained to them, as I had planned on meeting someone at 12:00 with a trailer. They told me that they would do their best, but they were short staffed. There was an IHOP across the street and I grabbed some breakfast. When 12:00 rolled around, they had some how managed to get the hitch installed, wiring hooked up and had me out the door.Based on the small sample of interactions I saw them handle that day while hanging out at a U-Haul on a Saturday, it must take a special kind of patience to have this job. People were showing up unannounced with no reservations expecting to have a truck right away. The reviews I read here were not indicative of the effort I received to accommodate me.Do your part, call ahead, make reservations and write down the specifics of what they tell you. It will make your life a lot easier. Nice work!

The gentleman who helped us was incredibly nice! The old days of going to the store to find out what and if they have a truck available are gone!!! All I had to do was go online and the whole thing was quick and painless!!!!

I made a reservation for a truck and a tow dolly to tow my car. I got there and the tow dolly wasnt available. I had to leave my car there and drive my loaded uhaul truck to a different location across town to have them attach the dolly. Then I had to drive across town again to put my car on the dolly. Extremely inconvenient.The only saving grace was that the worker, who normally isnt at that store, was polite and apologetic. He then comped me 100 miles.

This place kept throwing me for a loop saying that they had a trailer but not one that we wanted other locations are strongly recommended nothing but disrespect from this location

I went in to this place to rent a van to move some furniture. I arrive 15 mts before they closed. Young black female did not greet me, but asked in annoyance what I needed. She kept cutting me off in my question about the contract that she needed me to sign. She was annoyed and irritated and she said are you going to leave soon, so that I can leave on time. Talk about not being wanted, her body language was hostile. She kept raising her voice at me and was ver hostile towards any question that I had. I was very nice to her and did not disrespect her, as I try not to let others influence my behavior. In her haste to get out on time she gave me the wrong vehicle which prompted a call from her supervisor the following day inquiring of whereabouts of their van. The truck/van was parked in their parking lot the entire time, they couldnt find it because they gave me the wrong van. I complained to the supervisor, and he did listen and said he would talk to his employee. Not sure if anything will be done about it. Bottom line, If I could give zero stars I would. Service is everything, and this place is just down right ghetto and trashy in service.

I had issues with my hitch receiver, but they helped out, and got me up and running. If Id had the repairs done by the dealership, it wouldve cost about $200, but they did replaced the cabling connectors for free. They also helped with advising on getting the appropriate ball hitch for my undersized receiver.

It amazes me how this location is even open. One employee, 50 minutes just to get to the counter with 2 people ahead of me. My confirmed reservation was then unavailable... even having a CONFIRMED reservation. You couldnt even pay me to use UHAUL ever again.

I stopped and fueled up to where it was when I left and they changed me An additional 10 dollars for fuel . Thought we were going to be using them on a regular basis. Definitely not.

Ive been waiting in store to be helped. This is happening right now. Its been 30 mins and no one has spoken to me about picking up my truck.Its pretty awesome...

I used this location to pick up a 6x12 trailer for an in town move.Ive used moving companies,(like uhaul)over a hundred times, across the country, as I move for work regularly, and self move every time.The location is n the south side of a divided road and is easy to miss from the other direction. The lot is congested with trucks and trailers and not ideal for larger vehicles, or pull through access. The u shaped lot is very narrow, and requires careful navigation to exit once you have a rental.Like so many u haul locations, this one is under staffed; only having one person doing double duty in the lot and at the counter. Service is slow and lines are long, even if you call ahead or have a reservation.They hooked up my trailer quickly once it was my turn (20 minutes after arrival, with a reservation), but they dont bother with inspections, instructions, or helpful service afterwards. I noticed this with other customers while I waited during pick up, and drop off.Although this location was convenient for my rental that day, its no better than any other of the local options. The customer service at all DesMoines locations is sub par.

I have used them for years, good service & I love using there boxes for movong.

I had a hitch installed. Prompt service. Friendly employees.

Fast service and convenient (after hours) returns!

One of the more painful phone conversations I have ever had. The lady I talled to (after being hung up on 3 times) sounded as if she was doing me a favor when she was starting the price quote. I eventually hung up after her multiple attempts to get my name right... my name only has four letters. Just plan rude and no customer skills.

Cheap to rent but the mileage cost adds up real fast.

Far better than the 63rd st location.

A uhaul is a uhaul... But the people were great and very helpful.

The staff was great, but it a tight area to get in and out of. U-Haul itself let me down, when I was promised a trailer in a different city and was then told I had to go here to get one, but that wasnt this locations fault.

It was a good pleasure they were very understanding and really nice

I just now left the Uhaul location after being told by their scheduling service that the 63th and Douglas location could install a light package for a trailer hitch. I was told to ask for Ryan (the manager) and that he could complete the job in about an hour. When I arrived, Ryan was there but claimed he knew nothing about the reservation and proceeded to get more and more agitated when I asked what he suggested I do next. I asked if I needed to make another appointment, or if there was another option or another nearby Uhaul location who could do the installation. He became extremely agitated an yelled I didnt know anything about this! I left immediately. Ive contacted Uhaul customer service to let them know about Ryans very aggressive behavior and that I was concerned for anyone else going in there, but the customer service simply forwarded me to various regional departments. I was told the manager would contact me soon.

Uhaul got me across the country, good work Uhaul.

Worst experience I have ever had with any company. Unprofessional, understaffed, and poorly managed.Lost my reservation, lied to me about having my reservation, and tried to charge me for a larger truck than I reserved, the owner told me he had my truck, but it would be later than I reserved it for, gave the truck I reserved a week ahead to a couple that was a walk in. When I called him out about lying to me in front of his other customers he walked away and refused to even recognize that I was in the store.This man should not be employed, his branch should be shut down out of embarrassment to the U-Haul name.

A handy location to rent trucks and get supplies.

Best U-Haul in Des Moines. Great customer service!

The young lady that rung me up was professional and without asking one of the guys picks up my boxes I paid for and put them in my truck for me.

Great service and friendly/helpful staff.

Great service. Very friendly!

Was unable to provide size we ordered many months in advance

Memorial day weekend and this place has a line out to the door with only one guy at the desk, if youre only renting for a few hours show up at least half an hour early or youll get screwed.

Amazing and fast service everytime.

The management is horrible.

Showed up to do a propane tank refill, and nobody was in the store for the 15 minutes I stood there. Will take my business elsewhere.

Timely, friendly. No issues.

Did not have what I needed, but guy was polite. My truck was just not something they had the parts for to do tow package.

Best uhaul all around

Plenty of storage and hauling equipment

Parking isnt great, but ok service

Trying to get hitch on my van this is the 3 Rd trip in 3 days not very good service and poorly staffed

Long wait times and theyre kind of rude

Good service but expensive...

Ready and helpful.

Typical uhaul place

Fast service

Just got boxes

Good staff

Good service

Condition of the vehicles are poor

Very well ran

Nice