Cant imagine worse customer service. My shipment has been out for delivery for a week and a half now. No one answers the phone. No one returns voicemail. No one returns emails. Their service is a joke. I will be asking all of my distributors to please not use them. I have no desire to have any supplier give them one more shipment.

Cant get my deliveries on time...they dont answer any of the phones, with no way of leaving a message. Just hangs up on you. Tried to email, and no one ever response. I am no longer ordered from a company because they wont stop shipping through forward air. Hold product for over 2 weeks, and still didnt deliver my entire order

I wish I could give 0 stars. My package was 1-month delayed in getting delivered (had been sitting at their Denver facility for a month). When it did get delivered, I didnt know it was happening because nobody contacted me to let me know it was coming. During the 1-month period, I left numerous emails and voicemails that went unanswered. I did not receive any communication from the Forward Air team. Out of the blue it shows up in my driveway and Im not given anything to sign for a $3k+ delivery... I have nothing to say other than dont use them.

My package arrived at their Denver facility and they never called to schedule the delivery. I figured out a week later that they were just sitting on it at their warehouse, so I call their customer care and they promptly scheduled the delivery for two days later between 12-4pm. However, that delivery window has already passed with no word from them. Ive tried for hours to get through to customer care again but nobody picks up.This is terribly unreliable company that no one should ship through.If you read through their positive reviews, youll notice most of them are their employees just dropping 5 stars reviews to inflate their total. So dishonest. Dont use this company!

This company is so terrible, they made their employees give them good reviews, take a scroll for yourself. Worst shipping company Ive ever dealt with. STAY AWAY AT ALL COSTS

No one answers the phone and its very frustrating. They hang up on you.

This company is TERRIBLE. I ordered appliances from Home Depot who uses this company to deliver them. I purchased the appliances a month prior to my scheduled delivery. The day before delivery, I received a robo call from this company saying they can’t deliver due to weather. Delivery was rescheduled for a week later. The day before delivery attempt 2, I received the same robo call and get bumped another week. Fast forward, it’s now been 4 weeks since the appliances were supposed to be delivered the first time and I get another robo call saying my delivery window is between 1-5 pm when I specifically told the person who rescheduled me that I needed the morning window because I’m unavailable in the afternoon. I call, sit on hold for 15 minutes, then am told by “customer service” that there’s no guarantee my window request would be granted. They did not say that when I rescheduled! And they say the only option is to reschedule AGAIN!! Yet, they do not give people whose delivery was bumped any priority in scheduling, they just put you at the end of the line! And since they won’t guarantee the delivery window you choose, you basically have to be available from 7 am-7 pm the day of your delivery! I asked to speak to a manager and was put through to the customer service call center “manager” in a state 1000 miles away. He says he does not have the authority to change my delivery window. I ask who can. He says no one in the company! What?!!? I asked if we could pick the appliances up. He says no. Then he says the reason why my delivery was bumped (twice) was because the manufacturer didn’t get the appliances to them in time. He was lying! Home Depot told me when I purchased them that they were in the Home Depot warehouse and wouldn’t be coming from the manufacturer. So in essence, this absolutely incompetent, dishonest delivery company with ZERO customer service skills have been holding my fully paid for appliances hostage for a month! I did some digging on the company website and found the CEO’s name as well as their board of directors and I will be emailing them a complaint and copying the CEO of Home Depot so that they are aware of what a nightmare it is to deal with this company.

Slow to deliver item but nice people

Extremely helpful and knowledgeable

My package arrived at the warehouse 2 weeks ago and it still hasnt been delivered. No response when I called.

I had a shipment to Texas I dropped the trailer 10am they told me we give you a call when it doneThey called me I come back at 8pm they say we load for you.

Slow slow slow, but good help and honest answers

Rudest secretary I have ever had an encounter with in my ENTIRE life

Thomas in checkin office for the warehouse is always quick ,helpful and friendly!Very good warehouse forklift driver name of James ! Thank you for your help

Great place

We bought a wheelchair and this company has sat on it for 2 weeks. they keep scheduling a delivery time and then when I call to double check its not on the truck for delivery. you wait on hold forever and noone knows whats going on. I will never do business again with this company

I booked a shipment going to Pennsylvania. Forward Air smashed the crate. The shipment weighed 335 pounds but they are claiming it weighed 555 pounds and want to charge me an extra $119.21. I can prove the weight was 335 LBS.

Easy pickup

A warehouse full of maskless employees

Hands down one of the worst customer service carriers out there. Its not even worth going in to all of the details. Plain and simple, if you use them, good luck!

Great company to work for

Worst company ever. Dishonest company are willing to tell you every excuse in the book and when they get called out on it will then start blaming you. I have had my package rescheduled 4+ times now.Ill let you know if I ever get my package from them.

Great support good people good paycheck

I had a very expensive delivery for my granddaughters birthday. The item arrived at the company on the 21st, the delivery wasn’t even scheduled until the 24th and set up for the 28th! I decided to pick it up myself or I wouldn’t have it for her birthday. I drove 2 hours to pick it up, only to find out they did have the item! I spoke to 3 different people prior to pick up and all 3 said it was ready for pick up. I was told I could pick up until 6:30 pm. I arrived at 6pm to find the place locked up. Someone finally let me in and said pick up stops at 5:30pm! After speaking with a manager, I was told they would allow me to pick it up. After an hour, yes, an hour of waiting, I was told they did not have the item. A different carrier had picked it up that morning! I was given a number for the other carrier and told to call them to schedule pick up. As of now, I have not been able to contact anyone at the “new” carrier and still do not know where the shipment is. Terrible customer service! Do not recommend.

Shipment not getting picked up two days in a row even I called to remind them. Ended up canceling and booking with other carrier.

Perfect

Complete jackass of a company, I’ve tried 3 times to have a transmission delivered to my house. Each time I reschedule it “doesn’t make it on the truck” what a joke. I’ve talked to the dispatch recently who is going to get it sent out the day after tomorrow, however it’s been so long this is already beyond broken. I appreciate the dispatch calling me to hear me out though.

My business has been waiting for a 700lb crate of supplies. The crate sat at the warehouse for the last 12 days with no calls, no delivery attempts, nothing.We finally figured it out and called and set up delivery between 11-3 today.We called them at 4 and was told the driver was running late.Held the staff over to unload the crate. Called back at 5:30 to find out the driver passed within 3 blocks of us on his way back to the dock without letting anyone know.Can’t run a business and depend on ForwardAir!

Nice place

Unprofessional and incompetent....scheduled at 4 hour block that I had to take off of work. 12-4, at 4 I had to call and find out that they are 3 hours behind schedule. The dispatcher asked if I still wanted my delivery by 7pm which I did...7 pm I call looking for my delivery to find out everyone has gone home. No confirmation phone calls, and I am the one loading money. Don’t bot use this service as they are rude and unprofessional.

Awesome place!!

They were pretty quick to get me loaded and get me out of there just about 1 hour

Ask for D. Shes amazing and actually cares about the customers.

Great service and friendly staff

Forward air of Denver does not answer the phone and their boss extension is a sample not made to go through any call. customer can t call and supposed to get whatever services forward air choose to provide regardless of the quality.no one to talk to.

Were we work.

Either totally incompetent or thieves. Notice how many people indicate they NEVER GET THEIR STUFF. Dont bother waiting around -- and certainly dont take time off work -- your stuff isnt coming. Not when scheduled, not later in the day, not the day after, not the day after that, or after that ... its never coming. Worse, they never let you know that they wont be there when scheduled.

ICs do a good job

They mislabeled my 1500 dollar chair, either stole it or sent it to Poland. Nobody will ever know.

Never delivered my package. I was told multiple times that they were on their way. My window was from 12 - 2pm and at 6pm was told that the item was just loaded and in route. Never delivered my stuff.

Great people and very polite.

Great place friendly, very knowledgeable

Perfect

Organised People..

Paid extra for a specific delivery window but instead stuff wasnt delivered at all!!

I do not recommend this place to any driver, neither here in Denver nor the one in Irving TX, to pick up in Irving Tx I was 10 hours to pick up the road and here in Denver on the delivery to arrive from 11:00 am and if I dont pick up At 2:00 pm they do not download me, very bad service has this vomiting avoid at all costs come to this place