Your lucky if its delivered on time, completely unreliable. Packages been out for delivery for three days now. Get it together USPS!!!

The workers just yelled while i was asking a question and didn’t even look at the phone to try and help me, terrible place the lady that worked there should not have a job at the post office

I love this place fast delivery and accurate with updating tracking I suggest this post office to ship ! I!!!!

Moved to a house in March changed our address online said would receive mail in 6 days. Got a price of paper 10 days later telling us to lift or mail box and trim the tree . The mail box was the same one the people living there before used for 20 years . Lost our jobs due to covid 19 did not have the extra money to go buy new poles and mail box . I could pull up to the mailbox in my minivan and put my hand out and open it. So went in to get my mail and was told that they sent our mail back because our box wasn’t lifted even though I was told by the lady behind the counter they would hold it for us. The gentleman literally would not let me tell him we were told it would continue to be held till we tell them differently. Instead he interrupted me and said this has been going on since March. Well I’m sorry I was laid off of work and I hadn’t received one unemployment check yet . We have 3 kids to take care of a the mailbox box being lifted was not my first concern. So we lifted the mailbox and guess what no Mail . Now the mail lady says it’s to wobbly . Not happy with this place at all. I loved the post office on Mound they were wonderful.

Been using the post office more lately for eBay sales, and I’ve been pretty impressed so far.

I put a link app renew form n my mailbox march 3 .its now march 31 st n its still n mailbox.every day i get mail put n mg mailbox buf every time i put something n to get talen n sits n there a month straight..every timd i yry to call them im told theres a hr wait .wft

The building has always been nice and is beautiful inside. The service has always been bad at best. I generally drive to the mt Zion post office so I don’t have to go to this location.

Always great staff in here!! the best!!!

Poor customer service. Rude staff. If you dont enjoy your job just quit

Beautiful Post Office. Full Service. Absolutely a neat structure, inside and outside. Located downtown Decatur, IL. Great location! Great staff. Cool building! Well upkept and Very Clean.Not many Post Offices in America can compare to this structure. Beautiful Art and well designed. An absolute Two thumbs Up!!!

Excellent friendly and knowledgeable customer service! No line at 3:30, too. A+!

This place is a joke! I had over 3000.00 package to be delivered and the mail carrier left it in front of my door which faces a main road. Instead of leaving me a pick up slip. After talking to the supervisor I got no where besides it was placed in my mail box that doesnt exist and that mail carrier is new. I have spoke to corporate USPS and the police.

Called with a delivery problem, Ray the Supervisor was very helpful and knowledgable.

Generally friendly employees. Its the other people in line who are....not friendly.

Mail carrier is an idiot. There are only 2 houses on my street and he cant give me or my neighbor the rigut mail. There is 568 and 580 on this street, if you cant read numbers get a new job!

Fast and helpful