I had a really great experience at this Uhaul location. The manager on duty was very accommodating. The previous driver on the rental we picked up dropped it off with less fuel than indicated, so the manager gave us a fuel credit to bring it up to the appropriate level.One of the attendants on duty was also very helpful in explaining the proper usage of the tow dolly. Both individuals were kind and friendly. If it hadnt been a one way move, wed most certainly use this location again for our moving needs.

Called us 30 minutes before our reservation to say they didn’t have the truck. They offered a smaller truck that was too small for our move or said we might be able to get one in Fort Worth. Now we’re scrambling to find an alternative.

I made my reservation online for a 26 ft. truck. Both the pick up and the drop off were super easy. They allow you to inspect the vehicle and upload pictures of any damage that has not been recorded before leaving the lot. The only issue I had was that there was trash in the cabin of the truck. Other than that, I would say it was a good rental experience.

Very bad customer service at this place. The gentleman there just said no, we dont have propane. After I asked nicely. This Uhaul is by far the worst as far as customer service

Prejudice management black mixed Reece Krugerburg. Twisted calculations on rental in city charges include every surcharges taxes took and lied that he didnt used my SSI debit card. He had every employee to use my debit card without my permission direct EXPRESS is investigating known violations in the past. Up to 400 dollars.

Well helpful when returning trunk and keys. Money was returned back to my card on time

The store was 5 Star. Reason for low score is because the web based pickup/return was pathetic. It took about an hour at pickup and return because the website kept crashing.

I just went and stood in their store for 15 mins as they walked around the property and offered no assistance. No one told us it would be a minute, we are a little behind. Etc. This place sucks. It seems race may have been the reason we were treated so poorly.

Zach, the guy who fills up my propane, is awesome at this store. Actually, I am happy with every employee here. Harveen, Reese, and of course Nikki, the relief manager. Whoever is in charge here should be very proud. Great service and very fast. I will keep coming here.

Wouldn’t recommend. Staff was pretty aloof and didn’t know what fuel level to bring the truck back at and acted irritated that I parked the truck in its original spot because they didn’t tell me I needed to leave it out front of the entrance when I came back.

2 times went for propane. 2 times either too late or the gas guy hasnt been showing up. When will you know? I dont know, you can call the manager, hell be in tomorrow. Just dumb, horrible service.

Employees were very professional, efficient and knowledgeable. I will definitely be coming back to this location.

Best service, extremely helpful. I watched GM in speak with upset customers and calm them down. Highest quality service Ive ever seen.

I reserved a 6x12. I checked in over 24 hours before pickup and when I arrived I was told that I would be given a 5x10. No prior notification of the change was provided. The manager indicated that this is standard business practice at uhaul and that it happens frequently. Because of this experience, I have very little trust or faith in uhaul.

Darin was awesome! I came in on a busy Saturday morning to get a trailer ball and receiver and some other employees told me I couldnt get it done on a Saturday. When I spoke with Darin he was patient and pro-active and quickly got me what I needed in spite of the busy morning. Thanks!

Dropping off can be difficult if the lot is full. Person that checked in the trailer was very helpful and made sure the road was clear when we were backing out.

Service was good and people were helpful. I took off one star because one employee was not wearing a mask which is currently subject to a $250 fine due to COVID-19. All other employees were wearing masks and deserve 5 stars.

I always use U-Haul for all of my moving needs. This was my first time renting from this specific location and will definitely be my last! They tried charging me $380 for driving 19 miles round trip!!! I couldnt believe my eyes! They tried claiming I drove 200+ miles in the few hours I had the truck. I got so lucky that I had taken pictures with my phone of the mileage before pulling off their lot. I had to get in contact with the General Manager to fix the problem who did not apologize for the MAJOR mistake and really did not seem to care. Would not recommend this location at all, especially when theres plenty more options just around the corner. First & Last!

Waiting for more than 30 minutes to get some propane I was told to wait outside and some will help me, nobody care to sell propane employees were inside pretending to be working, all they had to said is we are not selling propane and I would go somewhere else.

Do NOT go to this Uhaul location! They quote you normal rental rates, but tell you that you have to go online and complete a form or you will be charged additional charges. EVEN IF YOU GO ONLINE AND COMPLETE THEIR FORM - THEY WILL CHARGE YOU DOUBLE ANYWAY. THEN THEY NEVER ANSWER THEIR PHONES TO REFUND THE MONEY THEY ARE STEALING FROM CUSTOMERS. Go somewhere else unless you want to be SCAMMED by this unethical Uhaul franchise.

Absolutely nothing could be improved. We were in a real time crunch after an unsuccessful search for a trailer the prior day. Jermaine, the incredible UHaul employee on duty at the Ferguson site, found a trailer for us and resolved an issue with the wiring hook-up, though we did not have an appointment (our prior reservation had been mistakenly made scheduled for Tennessee, NOT Dallas). He did all this while managing a flood of other unscheduled clients (he rented 4 trucks and 2 other trailers WHILE helping us). We were out of there in 45 minutes and made it to the place where we were to pick up merchandise (across town at DFW) in plenty of time. Jermaine was personable and professional, he also, calmly, but firmly, ensured that all customers that came in had masks and face-coverings. He restored our faith in UHaul (after the prior days issues and the mistake that had been made regarding our reservation) ... Jermaine made the entire experience great.

Advice to the location: Check your equipment to make sure the truck you rent to a customer actually starts. It would also be nice to offer to help a customer back the truck out of a spot when its parked 6 inches away from the trucks next to it and the side mirrors cant be folded out to back it out. Most importantly, dont sneak a cleaning charge on someones account when there was no mention of a cleanliness issue when the truck was examined upon return.Then, when a customer calls to have these issues addressed, dont place them on hold for 30+ minutes hoping that they just hang up. Not only have I been charged an extra $15 cleaning charge, but I also had to pay $70 extra for my movers since the first truck didnt start and I had to wait to be issued a new one. If anything, I should receive a credit for the inconvenience, not an extra charge. Thankfully, theres an option to file a dispute via online chat, because you cant count on this location to actually respond to your concerns over the phone.

The truck, especially the windshield, was very dirty and had cigarette ashes still in the ashtray. But the truck functioned and drove well.The UHaul smartphone app did not work for pickup, so I had to wait for them to open up the store and go through much of the check in process all over again. That was frustrating and time consuming but certainly not the fault of this location.I recommend UHaul quit promoting its contact-free checkin/check out app until it actually works.

Great customer service and clean little store really fast to.

The staff was friendly and helpful.They made everyone feel safe as well due to this virus pandemic.

To whom it may concern,I’m incredibly displeased with my Uhaul experience with regard to everything but the actual rental. I was scammed out of $20 with 0 attempt at making me, the customer, whole after repeated attempts, including the below email to corporate.After making my reservation over a week in advance, I was notified late the evening prior to my rental that my truck was not going to be available at the desired location and that I would need to travel an additional 4 miles, when my home is about 100 yards from the desired location to get a different vehicle. No attempt was made to make right on this error.Either way, I accepted and went to the changed location. I arrived 30 minutes before my pickup and there was 1 attendant working and an hour long line. We were told that we could expedite the process by picking up online. This was untrue as our reservations would have had to be set up as mobile pickup initially. So, in line, I sit on the phone with a Uhaul supervisor to arrange a mobile check in (after being told by 2 Prior representatives that this was absolutely impossible.... it wasn’t). Finally, about an hour after my arranged pickup time, for no fault of my own, I left in the vehicle.The vehicle was fine, no complaints.THEN, however, when I go to check the vehicle in, 30 minutes ahead of schedule again, I noticed that I was overcharged by $20.... most would not have noticed, but Uhaul added an ADDITIONAL dolly charge that was neither requested nor even provided. I approached the Uhaul attendant with my concerns, and he told me that because it was 8:45, and they did not open until 9 and that he couldn’t help me then. He told me to submit my complaint, leave a note and he would remove the charge immediately at 9. He never did. Because I wasn’t sure if the attendant would remember, I left a complaint describing the overcharge and was promised to be contacted for resolution. I NEVER WAS.NOW, I get my receipt and the overcharge still exists. I’m incredibly displeased with this transaction and the handlings of nearly every Uhaul employee I came into contact with.I’m a longtime Uhaul customer but am unlikely to recommend these services again.I thought Uhaul was better than to attempt to take advantage of its loyal customers (this is probably my 10th Uhaul order in the last 4 years) during these uncertain times.I hope your customer service proves differently

I made a reservation for a truck, but when I got there, they didnt have any available. So, I had to go to the location in Mesquite off Hwy 80, which was out of my way. When I got there, they only had a truck available that was much bigger than what I needed, and more expensive. On top of that I had to pay for extra mileage, due to having to going out of the way to get the truck. I most likely wont be using their services again, because whats the point of making a reservation for a truck just to be told there are none available? That was a total waste of gas! 👎👎👎👎👎

Was told couldnt fill propane due to lightning. No lightning or storms anywhere in the area within hundreds of miles. The employee was simply too lazy to be bothered with it. Uhaul is the worst

Continue to have great and professional services.

Truck we were being forced to take had the check engine on and was misfiring after 10 minutes of debating we were given another truck shouldnt have been no debating. we accidently left a $35 step stool in the truck we called the location several times they never answered we left a few messages with the call center and we never received a call back from them and we moved an hour away from where we rented truck. not acceptable at all our experience was by far not great at all we wont be going back to that location and we have other family members that were going to use them too not anymore

I had a 9am appointment to pick up a trailer. I arrived 10 minutes early then proceeded to stand on line for an hour. Then when I was helped it took another 20 minutes just to get the trailer hooked up and gone. Having one person on the desk on a friday morning is ridiculous. You cost me an additional $250 for the day having to pay hired movers to stay longer to do nothing since I missed my window to move everything in.

Jorge was a wonderful rep and got me squared away at the last minute. He was wonderfully friendly and professional.

Thank you so much for helping this girl out yesterday! Totally lost, no GPS/internet on my phone, first time in Dallas, and beyond frazzled. Thank you for printing my directions to my destination. I’ll never forget your hospitality. A million Thank You’d to you 4 gentlemen.

I always get what I need here with no hassles. The missing star is because the wait times are long. Plan for this, especially when picking up equipment. Last trip it took 27 minutes waiting in line on a Saturday morning. Equipment is always clean and in great mechanical order.

The employees here are usually pretty competent and hard-working. The company they work for is a one-star. I always feel like they make sure everything is done right before I leave...like they flipped the orientation on my receiver ball to adjust for the load I was going to carry. I had no idea that was a safety factor.

The manager at locations at us80 hwy put me down for a uhaul to take it out of town when I told her that I was going 16 miles down the street in back. In I had to go to A nother location. In the rate was to high because she put ne down for out of town instead of in town. That was a 1hr waiting for it to get fix. The out of town was $115 in the in town was $75. I was very disappointed that she did that.

I originally reserved a uhaul at the Forney Rd location, but was not advised that this was a location where you use the app to pick up equipment. When I arrived no one was there and I was unsure of what to do. I called Uhaul and was given instructions only for there to be a glitch in the system because it couldnt pick up my gps location for an access code for the keys. I had to then call back and was transferred to the Uhaul location on Ferguson where I waited an additional 45 mins in line for help. All of this put me behind an hour and a half of my scheduled move. I recommend that the call center give CLEAR INSTRUCTIONS when customers book or reserve a Uhaul especially if its for the self serve app.

I used this location for the end of my trip. I was given piss-poor information on how to tow my vehicle and the battery died. The GM attached a charger to my car while I took the Uhaul to unpack on a rainy day. I came back and my car was back to normal. This service was beyond what they were required to give. 10/10; would recommend

Ask for Zachary hes cute and works really hard to get everything you need before driving off. Great customer service and go above and beyond job description

Worst uhaul ever! Rented a uhaul and they forgot my equipment, then gave me the wrong one! The truck was infested with roaches that didnt come out until I got home to load it! Pressed for time i had to exterminate the truck to use it and all they could offer me was an Im sorry! Never again will i rent a uhaul from there!

Jose is awesome! He made my experience so much better. This guy gets great customer service! Go here and ask for him.

Amazing staff, they are very friendly and helpful! Come here if you want great service.

Propane guy was fast and friendly! He went above and beyond to accommodate my situation. Much appreciated!

This location always add additional charges to my final bill even after discussung the charges beforehand. Please read your final charges.

I called the store to make sure they had a motorcycle trailer which they confirmed they did over the phone. I was asked if I wanted to put a hold on it with a credit card, I said no since I was literally 2 minutes away. Once I got there, I was told they did not have it, that it had been rented (in two minutes??) I asked how long ago and the guy said about two hours ago. Once I explained to them how I knew they were lying, the lies kept coming... Dont waste your time with the people they have working at that store.

I use these folks often great Crew, Fast and Helpful. I pass up a bunch of places to get to theirs. Keep up the good work?

Great location ! They really helped us out with us getting ready for our move out of state ! I recommend these guys to anyone if u have a pick up here they will take care of ya !

I came here to drop off the rental truck after being turned away at a different nearby drop off location. As soon I pulled up, a guy came out to meet me. Given that I had no problems with the truck, the whole drop of process took less than five minutes. The guy was courteous.

I have rented from this location several times, no problems, if its busy they do everything they can to be efficient, Im comfortable there and always go back. I use UHaul a lot and this is where I go. Customer service great, equipment always in good shape and I always get what I ask for.

Very busy place right in the morning. They did a decent job but I ordered my uhaul from the one on Greenville and Ross and never got an update saying it would be at this location. Drop off at night was terrible. The whole return lane was full out to the street, had to put it somewhere else and hope they realized it was a return.

Ive always rented uhauls from here and they are always nice to do business with

Too Crowded and too busy. A quick return of equipment took over an hour. Equipment return area is blocked by broken down equipment.

Talking trash on other customers in front of me in Spanish, didnt bother telling me that my reservation had been moved to this location when they called to confirm my pick up time, associate forced me to sign the condition report before seeing the trailer, never looked me in the eye and had trouble understanding my questions, didnt trust my answers - are you SURE its a hitch and not a bumper pull??

Trailer had faulty lights so I dropped off, they said I should have taken trailer back to original location regardless. They want to charge wrong destinations fee of $125. Daniel Roset claims to have contacted me to resolve the issue but made no attempt.

Long time user. Bait and switch, unprofessional staff. Reserved a 9ft cargo van for 24 hours was told if would have to be returned in 3 hours. He extended until 7P, weird. Preocessed paperwork then waited for 10 minutes to be told they couldn’t find the keys, said, “they were sorry”. Asked to speak with the “Manager” said, “ he would let me use a 10 ft truck” that was 1/2 full. Bottom line... extremely poor customer service and Amazon and others have commandeered their cargo van fleet (most locations) until January. Will NOT go back to this location.

SCAM / BAIT AND SWITCH - beware if you rent from this location. Jose (the manager) told me that he couldnt honor my reservation without charging me more money (requiring that I purchase the most expensive insurance) because he wouldnt make enough money on the transaction - Im not kidding. He actually said that regardless of the price that I reserved a truck for that he wont rent it to me unless he charged me more! Do not go to this location - blatant scam!

Dallas, Ferguson Rd location - I rented a small truck for an in-town move for about $30.00 flat fee. Was billed $182.00 two weeks later for other/misc fees. No new damage to vehicle. When I tried contacting them, I was ignored numerous times. This company/location is NOT worth your hard-earned time and money. Go with Penske or someone else.

Hands down best U-Haul place Ive used. Super nice and competent guys!!

Okay....service was great and speedy! But they didnt return my uhaul properly. I get a call from uhaul week after I dropped it off and they ask if Im going to return the trailer.......im trying to telling them I dropped it off over a week ago......along story short it got resloved, it wasnt easy....thank God they had video camera to confirm my return. Thats why you get 2 stars.

Very helpful in what you need and they help you too pick out just what you need

Cant complain. Fast and prompt service. Have rented here several times.

A great staff awaits your arrival. They always have what I need for each and every one of my jobs.

They make sure you get you asked for also have your confirmation number ready. Get your truck ready for your move ..ive moved from Dallas to Houston was a great help ty guys...

Have my forklift propane tanks filled here, fast friendly service.

I reserved a car with the pre-online check in for pickup at 10 am on a Saturday. I arrive to see a line of 11+ people out the door, and only two people working the desk. I asked someone with a uhaul shirt on outside if there was a different place for the express check in and he said no. I feel like this may be a result of understaffing, but one would think that you would prepare for more customers on a Saturday and properly staff your establishment.What is the point of an express check in (with entering your ID info and credit card) if you still have to wait in line for nearly an hour? The reps take about 10-15 minutes per person when you get to the counter, so it kind of defeats the purpose of express. I heard other people in front of me ask about the same thing, to which the uhaul rep said that it doesnt matter if you had the express check in.Also, the line was so long that the door had to be propped open so it was pretty hot inside.Lastly, I initially scheduled for a different day at a different location. I couldnt change the day online, so I called uhaul (two weeks before hand mind you) to reschedule for me. I didnt realize it, but I guess she changed my pick up location without telling me. I was supposed to pick up at Greenville ave. By the time I realized it (two days before I checked in) I didnt want to mess with calling them again to change the location.Overall bummer experience. In the past Ive had great experiences with uhaul, so Im hoping this is just a fluke.

Awesome location to deal with. Brandon did the best he could for us!

These guys went out of their way to help us with a charity project. Great customer service all around.

Worst U-Haul I have ever been to avoid going here at all cost.

Extremely slow and understaffed. They don’t even have all the right equipment for their customers to rent out trailers. They asked us to go to Plano location to pick it up.

Service is terrible everybody standing around not willing to help

I think their scamming customers with fuel. I checked out truck with a little less than 1/2 tank. They said was half. Not a biggy! I drove it 38 miles and added $15.00 in fuel. That was almost 7 gals. Their gas guage in truck was all over the place. When I put the fuel in, I took a picture of the guage and the mileage. When I dropped off and parked it, it said I had 1/4. I explained the issue with the guage and he said that the fuel must only be read at his place in the same spot. So, he charged me a additional $21.00 for not adding enough fuel. So...I paid $36.00 to drive 38 miles. Not Happy!

Great price and customer service

Lack good customer service. Very dark and dimly lit. Unfriendly staff.

Worst uhaul experience ever. Just abysmal. Slow service, and borderline competency.

Excellent service would use them again

Very nice staff

Very knowledgeable fellows but the location is so busy you can have a traffic jam in the parking lot which we did.

Takes forever to get service and if and when you do its horrible and rude. Becarefull of questions you ask because they refuse service liability:.

Great efficient and friendly service.

I have been trying to get my refund back grom them for about 5 months now and i am getting nowhere

No issues! Great service!

The Customer service is poor the temperature in the building was uncomfortably hot and the General Manager Jose is rude. I will never return to this location at 7015 Ferguson again

Have a lot of people begging for money outside.

They are fast and nice

Rude customers service, no one take care of you

These people take for eveeeeeerrrrrr!!!!!!!

Friendly staff, tons of security cameras?

Was alright not to friendly

Great service

Helpful staff

Flexible and cordial

Very rude

Easy

Friendly