Leon (sales) and Wayne (finance) were great. My local dealer is marking up cars and I will never shop there again. You guys do not, so any GMC I am looking for, I will be coming there. Bought 2 cars from you guys in the last month. :)

Jordain Hood literally made this the easiest car buying experience we have ever had! He is wonderful and made sure that we felt comfortable with buying a car essentially over the phone! Awesome communication and just overall a great guy to work with! They delivered our new car and took our trade in vehicle, I seriously couldn’t be happier with our new Yukon! Thank you Jordain!

Chris Logan is an excellent salesman! He made sure I got every discount available to me. I will definitely purchase my next vehicle from Bill Smith GMC.The drive was worth the savings $$$$. If you’re a veteran see if you qualify for veterans pricing.With that said I purchased a second GMC from Bill Smith two months ago.

My husband and I had a great experience with Leon and this dealership. He got us the exact vehicle we were looking for, let us secure it with a deposit, and we drove 5 hours to pick it up. Leon was very responsive, and it was well worth the drive. Highly recommend!

I live in north central Mississippi and found the exact vehicle I was looking for online at Bill Smith Buick-GMC in Cullman Alabama. Salesman Chris Logan made my online buying experience easy. Since the dealership is over three and a half hours from my location, Chris arranged for the delivery of my new vehicle and the pick-up of my trade-in, saving me the time and hassle of making the trip myself. I am very satisfied with my purchase and the service provided by Bill Smith Buick-GMC and I would recommend them to anyone seeking an equitable trade.

Like many people, we expand our search criteria when buying a new car to WAY outside our local area. Its part of the Im willing to drive a ways to get the best deal way of thinking. Well, we were happily rewarded with the best pricing and service for our purchase within at least 250 miles of Nashville by heading on down to Bill Smith Buick GMC to buy our new truck! Their flexibility in getting a competitive value for our trade-in as well as offering the EXACT right vehicle at the BEST price was stellar...we drove down to Cullman, AL, met with Jacob, Chris and Wayne with financing already pre-arranged and the vehicle just coming out of pre-delivery prep. We were out the door in literally 55 minutes! That is unprecedented for us! A huge shout-out to the Bill Smith Buick GMC dealership, and a Highly Recommended rating for their sales, financing, and service team! Thanks all!

Had a very good experience trading in a used 2500 hd for a new one. Only issue is there were some numbers changed without me knowing it,so make sure you hold them to the original price they quote you.

Very nice and informative, service department does a great job.

Was quite surprised how fast they got parts in and got my car ready to go before a holiday weekend, and discovered majority was still under warranty!

10/10 recommend Bill Smith Buick GMC. Amazing customer service and our salesperson, Don Hunkeapillar did everything he could to get me in my dream car! Will definitely shop here in the future. Great prices as well!

Salesman Jacob Tyler made the experience great for me. I told him the vehicle I was looking for, which was very hard to find. He notified me in a day or two that he had one in, and we made the sale happen. Props to Jacob for making this happen when other dealerships couldn’t. Highly recommend this dealership and salesman.

Austin Hinds was the best sales person Ive ever dealt with. He was very open and honest through the entire process of trading in my vehicle for a newer one. I think they could have worked with me on the purchase price a little more but, considering the vehicle, it was still a really good deal. When Im ready to trade this one in, Ill be going back to Bill Smith Buick GMC.

Service department was great. The parts department I ordered something amd never got a call saying it was in. After a week and a half I called to check on it and was told it wasnt in but they had one they could sell me it ended up being the wrong one so I had to carry it back and I finally got the right one

Jim Thompson was great! He helped us find just the right car.

I live in the state of Missouri and I was a little nervous to purchase my 2021GMC Sierra 2500 Denial from a Dealership located over 650 miles from home. I have to say my internet salesman Chris Logan was Awesome and made the transaction very smooth, plus he was willing to help me arrange for the purchase of some truck accessories and have them installed for me. Chris was always very prompt in responding to any questions or concerns I might have. In fact, he arranged to have my new truck delivered to my door step in Missouri and I received my new truck the very next day. My truck arrived just as promised and I am very happy with my new truck. Now thats service!!!

The executive manger, Andy is the rudest person I have ever talked too. Took a form for my daughters cheer sponsorship and called to see if it was ready and he said well did you buy a vehicle from us, umm, I’ve bought 2... he then said I could bring a form by and he could sign it and I said the form is supposed to be on your desk and he said well I don’t know what to tell you because it’s not and we can do this all day and he hung up on me. I will never buy another vehicle from them.

I bought a 2019 Tacoma from there yesterday. My sales man Wes Reid great guy doesnt pressure you just lets you do your thing. He let me drive the truck for about an hour. Great group of guys in there, nice clean place, nice inventory. They hooked me up and Im sure they will do the same for you.

Wonderful experience. Had me a decision within 20 minutes

Exactly what a car buying experience should be. Friendly, knowledgeable, very honest and straightforward.

It was an interesting purchase, everything was done over the phone. I never met anyone in person, but amazingly everything went smooth and the truck was delivered. Now Im a satisfied customer

The salesman was honest and upfront. It was very easy to purchase the vehicle we wanted. They even delivered it to us! Cant beat that!!

As usual, quick service from front desk, getting me in on time, to end out the door. Everything done as expected. They even welcomed our French Bulldog with open arms. Of course, she did not expect anything less. :)

Great selection of new GMC trucks and service after the sell.

Dealt with the online sales manager for a 2018 Sierra, he was very eager and vigilant to help without over doing it. He found exactly what I was looking for quickly and drove to get it for me. Im a fairly busy person and for me to be willing to drive 4 hour and 30min to buy a vehicle the deal must be worth it,,,,,well,,,,it was WELL worth my time. I will most definitely give them the first shot on my next purchase. Thanks guys

Great customer care and, service!! Highly recommended

Leon was great to deal with. Ultimately we didnt make a deal but would recommend him to others.

A wonderful experience. Thanks to Wayne it was fast & easy to drive away in a new Buick!

Great people. Loved my salesman Jordain Hood.Id recommend this dealership to everyone. Great experience. Will do business with them again.

Started looking online. Came by to test drive and my salesman told me to take as much time as I needed. He didn’t pressure me.

Great people to work with top to bottom. We purchase multiple vehicles each year and I have sent many referrals that have also purchased trucks at this dealership. CUSTOMER SERVICE is top notch!!!!! ASK FOR KYLE!!!!!

Very easy car buying experience. The entire staff was easy to work with.

Oil change and tires rotated. All done in just under an hour. Very satisfied.

Chris Logan was very good to work with and assured to stay in close contact though my truck order process. Would highly recommend Bill Smith and Chris Logan. No other dealership in the Southeast can touch there prices!

Jordain Hood put together a great deal for me on an awesome truck, and worked it to meet a very specific timeline. Great people here, especially Jordain, and I highly recommend them.

If you’re in the market of a new ride go see Chris Logan. Never once felt the sales pressure and all of our questions were answered and explained. Felt like I was treated the family. On the finance side of the deal it was super fast and smooth as well. Great experience!

Great people to deal with , my wife and I could not have been treated any better. Pricing was great and we feel that we got a deal .

Love the car I got from here! The salesperson was very nice and helpful!

My salesmans name was Leon. He told me to come back another day to have my dealing for my car. I said ok thats fine. I called back up there and he said they was to busy that he would call me back when they have time. So I waited a couple of days no call.. so I called back and he hung up on me. By the first 6 months owing this car it broke down on me 6 times. Yes I had a warranty but I got tired of putting it in the shop every month. I see Leon outside of work often and I try to speak to him and he is totally rude and avoids me.

Polite and Courteous as usual. Offered me other transportation and completed the assigned task quickly and efficiently. Keep up the good work!!!

Service was EXCELLENT. I made an appointment and was pleasantly surprised when the work was begun on time. It’s nice when your business is appreciated by a dealership, now if General Motors would do the same. GM will NOT allow me to configure the truck I want. I guess they’re (GM) attitude is ( buy it or not, we don’t Care.) -NOT. I’ll be buying a new truck from there competition, they will let me order what I want. !

Very pleased with my overall buying experience at Bill Smith. Straightforward, good price, no pressure, no hassle! This is my second truck from Bill Smith and I will be back!

Always a great experience here. They have very friendly staff and always perform a great service.

Discussions the salesman and the finance person were pleasant and informative. Questions asked were answered pleasantly. All dealership personnel, that we were in contact with, were pleasant and cordial.

Good dealership. Update bought a lemon. Asked for a buyback on it got a big fat no. Dont waste your time here or buying a GMC.

Easy sign in process and Bill-Smith started service of my vehicle right away. Wait time was less than an hour so I was pleased with that.

* Great customer service* Friendly salesman and office staff* Would do business with them again

Put truck in this morning. It is 3:45pm havent heard a word from them.

It was an awesome experience. Was not time consuming we were in and out with in an hour and they served every need and made the buying process very simple. It was everything we could ask for and more. Chris Logan is one top of his game and was responsible for the quick and easy buying process. Thank you to everyone.

Got a great deal on our new used car

I have received excellent service by personnel whose main goal is “service” to all customers.

I would highly recommend this place for any pre-owned or new purchase the salesmen james Davison was awesome, remarkable very kind and courteous.if youre looking to buy a vehicle this is the place to go.ask for james very helpful,not pushy,very easy to deal with.

Little salesman at Bill Smiths , is the reason myself & everyone I can convince not to buy at this place , is my aim !!! A real smartie pants in the flesh !!! This is the date 6 -25-21 !! My family & I will never , never , never drive any gm vehicles again !!

Very professional. Business transaction went smoothly and quickly

Repaired every problem my vehicle was having. Very friendly service representative

A new car they sales people was great

Chris Logan was exceptional! His knowledge and expertise made my AT4 purchase a breeze!

My salesperson, Jim Thompson was great to work with. I was able to finance my Colorado and have it delivered straight to my house, all without leaving my home. Jim made the entire process very easy.

Got my new ride!! Aaron was an awesome sales rep!

Request information on vehicle on website and an internet salesperson said someone would give me a call. Waited and waited, emailed the internet person back twice and was told each time they would get someone to help me. Waited all week and no call. On Saturday the vehicle was not only still on the website available but they had discounted as a special. So I drove the two hour drive ready to purchase and emailed them to tell them I was on my way. Got there and was informed that the owners daughter drove the vehicle to the beach. Apparently this is just a normal thing because it seemed like no big deal to them.Two emails to the dealership to with my experience with no response, again they didnt care.Drove over to Devon Lowe in Gadsden and made a purchase. Save yourself time and just start there.

Bought 3 Sierra 1500 pickups a 15 18 and my new 19 from Bill Smith and had great service so far with all 3. From the Sales Staff to the clean up guys nothing but professional and easy going. No pressure is the biggest thing about this place vs other dealers and it may be a smaller dealership but the prices and deals want be beat. That is why Im on my 3rd truck from them and will continue to buy and trade with Bill Smith GMC. Ask for Don Hunkeapillar in sales dept.

Chris was a pleasure to deal with! Responded and answered all questions promptly. My truck was ready when I got there and less than hour I was on my way home! Will drive the 40 miles again for next vehicle.

The service was good while actually at the dealership. When we got home and tried to apply for a tag we found out we were missing part of the paper work. We have tried to get said paperwork sent to us for over 2 weeks and have been unsuccessful. Without the paperwork we need we are gonna have to go to the courthouse instead of just doing it responsibly online. They definitely could have been more considerate about the current pandemic. Over all we got a car but the whole experience was almost a joke.

Great experience all around from reaching out to the final purchase. Chris Logan was a pleasure to do business with and the financing was simple. I’d recommend this dealership to anyone.

Omg first the truck prices were insane , when we found one we liked they hounded us for 2 weeks multiple calls and text a day trying to push us to buy.

Excellent customer service! I recently Traded my Jeep Wrangler and bought a 2015 Silverado. The process was easy, and gave me a good price for my trade. A few days later I noticed a coolant leak. I gave them a call and they had me bring it in. Due to the virus they didn’t have the part needed, and I was going out of town for 2 weeks the next day. They gave me a loaner and had it ready when I got back. I’ll definitely check them out when it comes time for another vehicle.

Got an oil change today weve bought 2 vehicles from Bill smith and so far so good.

Chris Logan was all I could ask for! He was counselor, salesman, expert, everything! And a great guy! Actually enjoyed letting loose of a lot of money!

Love the responsiveness of my salesman, Don Hunkeapillar, as he has helped me twice get a loaner while service is done. he has a no problem attitude. a lot of places are hard to work with AFTER the sale. Not Bill Smith GMC

Fantastic buying experience!! Wayne did a great job. Vehicle was delivered same day. Great prices and great service!

I arrived 30 minutes early for my appointment and was waited on immediately and my car was returned 1 hour later........great reaction on the dealers part.....Thanks.......

Landen Walker is the person you need to visit for the purchase of your next GMC!!! He is an exceptional sales associate and extremely personable with an awesome informative attitude. My husband and I highly recommend Mr. Walker and plan to visit him again in the future and we will highly recommend him and the dealership to all friends and family!!!

Drove 4 hours to buy a truck signed papers got home and found out we didnt have the truck we signed papers for. Had to wait all holiday weekend til Tuesday and found out they had no idea what happened, but the truck we signed papers for wasnt even available. The service was awful other than the finance dept. So we drove 4 hours back and picked up our trade-ins and drove home. The general manager was supposed to talk to us when we got there but he was no where to be found, even though he was on site. After we found out they had a 2.8* rating. Now we know why and they lost the key fob to one of our trade-ins and had to give us another one.Well we learned a lesson . Buy local

Good price - helpful staff. In and out of the store in half an hour with my new truck. Drove all the way from Atlanta, and Id do it again.

It’s fast, easy to get oil change & rotation, etc. the salesmen stop to say hi, if I need anything. Just good place to do business. Very thorough with my vehicle!

I brought my 06 Buick because the service engine light was on, although I didnt buy it there I figured the best place to get it checked was the Buick dealership, was I ever wrong. There were 3 employees helping and within 10 minutes I was told they didnt have the right computer machine and they couldnt help me but gave me the name of a person who probably could. I was confused but took it to the place they suggested and within 5 minutes he fixed it. It was a fuse for the cigarette lighter. Its hard to understand why the Buick dealership couldnt figure that out. I guess they didnt need my business. Im just grateful thats all that was wrong, that place will have my business in the future.

This is the best car lot in Walker and Cullman counties. Best sales people, service dept, and general mangers

Taking advantage of the first of two free oil changes after purchasing my Z71 back in May. The service was great, very fast and friendly. Love my truck!

Great experience! Very quick service

It went well they were nice

Great service and great people to buy from. Everything was a seamless process and we are very pleased. Love our new GMC Sierra.

Friendly people , very helpful , a great place to buy a new truck . My salesman was great

Great place to buy! Aaron Coffey is the man to see.

Recently purchased a 2017 Sierra 1500 crew cab : the vehicle was exactly as described on the website, in excellent condition and we are very pleased with it.Devin Hutcheson was amazing - he went above and beyond to help make the experience very smooth and pleasant. He took the time to answer calls / texts after hours and even arranged to have the truck delivered the day before Thanksgiving. Overall, an awesome sales representative!!

GREAT EXPERIENCE! MICHELLE PATRUM IS AWESOME, SHE REALLY WORKS HARD TO TAKE CARE OF YOU!!!

Had a great experience with James Davidson. Helped us find exactly what we’re looking for and had keys in hand in less than 2 hours. Highly recommend!

Have always received great service.

Always courteous and able to answer any questions that arise. Great Service/Parts Depts. and dealership, all together.

Drove from Atlanta to have my car serviced here. Ya’ll are amazing!!!!

Went above and beyond my expectations. Found me the truck I wanted and had it there the next. Excellent sales staff.

We had to walk out of both GM dealers in the Huntsville, AL area because of not having the knowledge of the exact vehicle we wanted. Well we found at this dealership, and we took the hour drive down. They handed us the deal we wanted, and we were driving away in less than an hour. Thank you Chris (our sales representative). Absolutely would recommend this dealership to anyone.

Cris Logan provided great service and I couldnt be happier with the deal.

I went to have my oil change on my buick envision. I went straight in and about 20 minutes it was done.

Very pleased with this dealership. They listened to me and explained some things other dealerships couldnt. If you are looking for a GMC give James a call.

If they have it online dont waste your time going there the internet sales doesnt keep web accurate. I talked to 2 different sales people including internet sales manager and set up an appointment, filled out credit application online and then drove 2 hours one way for nothing, they sold the car the previous day and didnt bother to call and let us know.

Ive had my fair share of buying experiences, and this one had to be one of the most simple. We found two vehicles we were interested in here, and one in Franklin Tennessee. We decided to come here first (we are from Huntsville) because it made more sense. We worked with Blake. He is very personable and did a fine job. Also our paperwork was done with extreme efficiency and we were all done in no time. I inquired about the vehicles on a Thursday, heard nothing back from a salesman or the person who was supposed to be coordinating with me after telling me it was currently availiable. I bought the vehicle on Saturday. On Monday I was messaged back to see if I was still interested. If you like the car and the deal, just go talk to them. If we had waited on a response, we may have lost out on the vehicle we wanted. Other than that aspect, I could see myself doing business with this establishment again in the future.

I had to give 1 star so I could write a review.They don’t deserve 1 star in my opinion.Drove 5 hrs to look at a 2010 Black and silver Dodge Ram 3500 that was supposed to only need tires.Upon arrival and inspecting the vehicle the motor was pouring motor oil from behind the harmonic balancer the truck had rust starting to eat through in spots the interior was nothing like what was pictured the truck needed a lot of work to be road worthy.Went next door to Billy Ray Taylor awesome service and awesome trucks found a truck just waiting on paperwork to get done and also the gentlemen at Billy Rays will be delivering the truck once it’s done.

Very good service in a timely manner.

Salesmen were very knowledgeable, friendly and welcoming

I was an out of town customer looking for a specific truck. We handled most of the details over the phone. When I arrived, James Davidson took really good care of me and meet all of my expectations. Will shop here again.

Just bought a new 2019 GMC Sierra from Devin and he did a great job getting me what I wanted at the price and payment that I wanted. Even delivered the truck to my door! Won’t be the last time buying from him!