Its quite rare that anyone earns 1 star. I have yet to run into an actually competent person in the service department. The mechanics are also questionable as for not investigating the details of a known issue.4 times our vehicle will be in BEFORE 3 recalls and one broken antenna are going to be finished. This time the last recall was not completed because.... they didnt have the right bolts. Something they could have sent someone across the road to Home Depot, or Menards and acquired quite easily. I would have volunteered to get it for them.If my wife still loved me I could have taken care of a few of these things.. but such is life.Anyways... the 16 outlander has been a great vehicle. But with this being the only Mitsubishi dealer for 150 miles, it will be our last.

First time taking my vehicle there. Everyone was very friendly. The service advisor took the time to go over why I was bringing my vehicle in and each cost associated with the visit. Picking up the vehicle was great! Will use the service department there again.

I drove here with the intentions of test driving a vehicle and Im leaving here feeling like I got tricked to just walk in the door. Internet promotion was advertised for a $35 visa gift card for taking a test drive, so I scheduled a test drive on a vehicle Im actually interested in driving. Once I get there, come to find out they dont even have any of the vehicles on the lot. I specifically asked when I scheduled my appointment if they actually had the cars on the lot, and I was assured they received them yesterday, and they were on the lot. Very disappointed. Then Im told I have to print a copy of my coupon code to receive the promotional gift card... and they cant help me print it out or anything. Salesman was nice, and I wouldve probably liked working with him, but I wont be returning unfortunately.

They were very helpful and quick to answer all my questions. They worked around my schedule and got me a great car for a great price.

Daniel and Jay were very helpful, polite and honest! I told Daniel exactly what we wanted he made it happen. Everything was done in a timely matter which made the process so much easier way! By far the best experience we’ve had at a dealership! Thanks again ! You guys Rock!

Shop elsewhere. Edwards sold us a Chevy Malibu that they insisted hadnt been in a accident and even showed us an autocheck report saying it hadnt. Had to find out six months later that indeed the car had been in an accident before we bought it. They did everything in their power to assure us we were crazy when we repeatedly asked them about it. After signing the papers, they only then told us they were missing a key fob to the car. If you do go here, be very cautious because they will go to great lengths to hide what they dont want you to know.

I wish i could remember her name but the person taking care of my car and needs was fairly new but very thorough and was able to answer all of my questions appropriately and was extremely helpful in finding out questions regarding my warranty. very pleased with my visit and employee that took care of me I really wish i could remember her name so she gets the proper recognition, because she was extremely good

The low rating for car cleanliness was do to they did not wash and vacuum it. I had to remind them about the wash and I had to wait for them to complete and then the car wash broke down as it was finishing so car was not dried. But the young man did offer to take to car wash and finish I declined that offer.

Jo did a incredible job on getting me this car he worked his but off on the clock and off the clock making sure everything was on point ! As I was waiting in the waiting room he checked up on me at least 3 or 4 times ! What a great sales person ! Finance was on point to jay made the paper fast and had a good conversation with me as we were doing paper work ! All around a great place to buy a car I love my new 2021

I am very frustrated with everything. Between this visit and a previous visit I am ready to take my business elsewhere. It honestly felt like I had to do everything and was fed false and contradicting information between the two visits and now in setting up further repairs.

Been a customer since 2013, every time I schedule a service appointment, I’m asked “ Have we seen this car before?” Really? Also my last visit the service advisor answered a phone call and completed the call while I stood there. Not only that, made a call while I waited to complete my check in. When picking up the car what seemed like 10 minutes, the car porter just handed the keys no apology for the long time. Just wish I had another choice as I only have Mitzubishi service my car. Owned 5!

I think I gave one 9, vehicle was clean but just simply running a cloth over the top of the dash board would have been nice. I struggle to reach that, if the wash person who vacuumed had something to reach the dash and windshield it would be great, even if not the best job. Consider that area is the thing we customers look at once we are driving, all things checked out and clean car looking good but zero sign cleanup guy even attempted the obvious.

Rex was my advisor. He himself from a customer service aspect was good. The policies he has to follow in attempting to get the dealer out of warranty claims is ridiculous. Being a tech myself for 15 years I immediately picked up on what was going on, I feel bad for a non experienced customer because if they were in my shoes they would have been taken for a ride and forced to spend a large amount of money out of pocket for problems that didn’t exist. The sales experIence when we originally purchased our vehicle new was bad the 3 times I have needed to come in for service were horrible overall to the point that now that we have our vehicle back we are trading it in on something else so we never have to come back to Edwards as they are the only Mitsubishi dealer in the area. Rex’s customer service was good the work on the vehicle was performed correctly, it was the amount of effort and stress I had to go through to get the job done and covered under the factory warranty as it should have been. The job was misdiagnosed 3+ times before they found the issue I thoroughly explained at drop off.Rating in starsRex 4 out of 5The tech that diagnosed the original issue 2/5The tech that did the repair 5/5The dealer overall 0/5

They had no clue where remote start was located it took them 3 weeks to schedule an appointment and I called for an oil change and got a machine left message and never received a call back also they state they wash and vacuum car added free and every time I received my car it was not vacuum

Mandi you are the best! Thanks for your help. Awesome service all around and getting a discount was a big plus.

Predatory folks who will corner and pressure you in buying their cars. Better Mitsubishi dealers around. Stay away from them at all costs.

They were very helpful it took a little longer then i thought it would take but they had no control over getting the parts but they done good.

Everyone is very Professional and very friendly. They explain everything very thoroughly. My kind of service!

Rex was professional at all times and provided all the information I need it making the process easier and less stressful.

On one of the questions, I said they did not offer to schedule another appointment, but it was because we waited on parts. I did have to call back to make a follow up appointment 1 week later. I was still very happy with the service and will continue to use your company for my car service needs in the future.

You know I’ve literally always hated car shopping but I can’t believe how easy these guys made it for me. CJ kept an eye out and found me the perfect truck and finance busted their behind to get me the best deal and interest rate they could. Seriously guys if you’re from Omaha cross on over and give these guys a chance you won’t regret it.

Super fast service. They didnt even know I was coming in for a recall appointment. I had accidentally set it up with another Edwards dealership. So, this dealership bent over backwards to fit me and did so smoothly.

Evan was extremely pleasant to work with. He was very knowledgeable about the vehicle and walked me through all of the options in great detail which was super helpful on navigating the technology. I’m super happy with the service I received from start to finish when Evan handed the keys over to our new Mitsubishi.

When the appointment was made for my car to be picked up due to a recall, I asked that an oil change take place at the same time. I get a call regarding my break pads needing to be replaced, nail in my tire, brake fluid should be flushed and replaced. Amazing, everything was done except the OIL CHANGE which I had originally requested. I have brought my care to Edwards since the day I purchased it 4 years ago and this is the first time I can actually say I was totally disappointed.

I asked them to look at the exhaust and they did not. They did say they were sorry and offered for me to bring it back in but I dont have time. Also, they had my phone number incorrect and I had to ask them like three times to fix it. The last person that helped me I think got it fixed. Hope so. Would have been nice to be informed that the Bellevue location had closed. Did not find out til I called for service appt. Overall, I am still fairly happy with the Edwards Group. I will give the CB location one more try.

Great service and courtesy when come here

I had a recall on my outlander that I got fixed today within an hour. The guys working in the bay have excellent taste in music and made my day.

Nice, on time and price quoted !! No issues. I drove over 1200 miles to get my service done here.

Evan was great and super helpful. Got us in a nice car for a great price. When we want an upgrade we WILL be back!

I really appreciate the service personnel updating me on any maintenance I will be needing

I really love the bathrooms.

Honestly, if I could click 0 stars I would. From the time I got here to get my oil change my service was not great. I pulled up to the service doors which were both full so I just parked and got out. I then was told to get back in my car and pull it to the complete other door. So I walked back out. Started my car again. Pulled it into the other garage and got out. Again. I got up to the counter and was asked more than once what I was getting done when my appointment was literally only scheduled for one thing. Wouldn’t it be in the computer why I was there? Anyways, I answered and was polite. I was asked if I wanted a car wash and a vacuum. I said I’d love a car wash but a vacuum was not necessary because my dogs are in my car all the time. After that I was excused to the lobby where I sat for over an hour. Then I was called a different name and when I didn’t answer to that name the lady was very unfriendly. I stated my name and she said “oh I guess I have the wrong person, I was just making sure you knew your name” and laughed and walked away. Where I waited another 25 minutes. Finally I get to my car and it was vacuumed but not washed which is not what I asked for and there were a couple things missing out of my car. I called the manager and expressed my concerns right after I left and noticed things were missing. I was told I would get a call back and never received one. I was also quoted $600+ in maintenance that needs to be done for my 30,000 mile work and I would never even consider bringing my car here again. Terrible terrible service. You’ve lost a customer.

Car i got was a nice car but the financing they setup was a lie said the finance company does biweekly payments. Which they actually dont. Gave me a payment amount that would have left me late in payments for 9 months out of the year and when I called they tried to finesse you with stupid math. I only not recommend unless you know where your being financed thru and talk to the finace company to confirm amounts due

Watch out buying a car from here they never check any of the cars and every vehicle but 1 had lights and issues some barely got off the lot they promise to put you in something comfortable and reliable but dont tell you any of the real problems and even had people that work there tell me to try omaha lots place is a joke so dont waste your time and I never go outta my way to write a review

Allen and JO are seriously great, they helped me get into a great car for a reasonable payment. I wont be going anywhere else when buying a car.

Fabulous I am on my second car bought from Edwards and already plan on financing in a few months a 3rd car! Jason Saltar is amazing and the guy to ask for when in the market to purchase a vehicle.

They have very experienced mechanics. In fact two of them have almost 100 years experience combined. I know because I am 70 and have dealt with this dealership since moving here in 1976. Also the service writers are very polite and knowledgeable, Amy in particular. Thanks for your honesty.

I was pleased with the Mitsubishi with Dane helping me directly, because of the previous four days in a row the Hyundai dealership. He told me to come down the following morning and he would have me in and out under 10 minutes. And he kept his word. That transaction went very smoothly all I had to do was sign some papers and get the keys. Within 10 minutes I had to rethink something. And I drove off the lot. I told that Dane what I wanted and the color and I let him pick it out.

I was very satisfied

Brought my Mitsubishi in for a recall repair. Service was fast & the staff was very friendly

Very disappointed, same person calling me to tell me Im have and apt there for my vehicle and fixing, and the workers from there they dont know that thing is i driving all the way down for nothing done this is frustrated for me

Bought a used under warranty Mitsubishi from a non-Mitsubishi dealer in Cedar Rapids. Most of those in Eastern Iowa/Western Illinois dont do Saturday warranty work so I got desperate and called these fine individuals in Council Bluffs well aware the distance. I made an appointment for 3 weeks out then changed my mind a hour later but regardless they were very friendly and polite with my cancellation. However if I am ever in the area and need warranty work or other specific Mitsubishi work I will definitely go here first!

FANTASTIC experience! We came in looking for a used SUV and not only were we given the same respect as someone outright looking for a new vehicle, but Jon also made every effort to find us the best deal (age/miles/price...I mean THE BEST FIT). He made us feel comfortable and not pressured throughout the entire experience. Everyone was very knowledgeable and friendly. We will definitely be back in the future!

Tim was fantastic! He got us exactly the vehicle we were looking for at exactly the price. He took the time to figure out we wanted and could afford first, so we did not have to waste any time looking at cars that did not meet our needs or our budget. If you visit Edwards Mitsubishi in Council Bluffs, I highly recommend asking for Tim! 🙂

Tech doesn’t finish the job. Air filter assembly not reassembled

Edwards Mitsubishi had my back when i was practically turned down by some dealerships. I had a fantastic experience working with Eddie. Some sales rep(s) are more likely concerned about what they would gain and wont have the common decency to guide and retain you as a customer. Eddie was very polite, helpful and highly professional. He knows his job. If you are looking for great customer service, Eddie is your guy!

Tim did a great job. He was very helpful and positive throughout the process. He worked really hard to get me into the car I wanted with a deal I could afford.

DONT TRUST THESE PEOPLE!!!! They lied to me about my car and told me that my car needs a whole new transmission and there was 3 nails in the back tires and said that i need to buy new tires. I asked if the tires can be reparable and they said no. Come to find out that my car is running fine and there was one nail in my tires and it was reparable. I cant for my lawyer to get a hold of them. I cant wait for the news people to get a hold of them as well. I guess these people just want money and you can tell they dont care about the people. Please dont trust the Service People. They have lied to me and im so disappointed. I Paid X about of money to get it out of the shop. They dont tell you about the extra charges or tell you there will be a second charge for the same thing done. Im so upset with the service area. I woud NOT give the Service people any stars. They have FAILED the people.#TheyCantBeTrusted

Edwards Mitsubishi offered spectacular service when we went to shop for a car. We worked with Randy, who listened to what we had in mind - showed us just the right selection so that the process didnt become confusing. He helped us through the decision making process - even asked the lot porter to rinse down a vehicle inside so we could check for minor flaws - the lot porter very kindly obliged this request. Great service by the entire staff including the finance manager who was well organized and got us a great rate. We picked up our plates at the dealership later and didnt even have to go to the courthouse. Would highly recommend this dealership.

Wasnt looking forward to car shopping. Being a women, its hard to feel 100 percent sure that Im not being taken advantage of, or mislead.Stopped in and was greeted by Chrissy Hogan. I love this girl! Not only did she make car shopping fun, she is also very knowledgable and a straight shooter!! When I am ready to purchase a car, she will definitely be the one selling it to me. Thanks Chrissy!

Parts counter guy was really helpful and awesome. Dealership prices always hurts though 😅

Really good experience at this dealership. Jermaine was really helpful. I felt no pressure while I was there. If you have realistic expectations,they are willing to work with you on prices. I would buy another vehicle here if I ever need one again.

Todd Roberts. Great experience gave good price on trade in and found me the best deal I could get. Very good to their returning customers. Two thumbs up.

We first just stopped to look at a car and then we talked to a fantastic salesperson. She was able to help us get ride of a old money sucking car and trade up to a new car with no hassle. The whole experience was great and very straight forward.

From the beginning to end, working with Edwards Mitsubishi, and Andrew Smook, I had a wonderful buying experience. They went above and beyond to get me a great deal, and to ensure that I got exactly what I wanted in a car. There was never any pressure to buy, and I felt like everyone had my best interests in mind during the buying process. Anyone looking for an honest, reliable car salesman, Andrew is your guy.

Recently purchased a Mitsubishi Lancer Evolution Final Edition.Brian was great to deal with. Very good customer service as well as a good price on the vehicle. When getting the car we had to drive 3 hours after work to get there and Brian had no problems about staying back to get all the paperwork sorted as well as spending the time on a test drive and going over all the cars features with me. Its also nice that every couple of weeks hes giving me a call to check in and see if everything is going well.

Logan the service representative was excellent with options for what had to be done for servicing my car

The guys in the parts department are really nice. They searched and searched the computer for the part that I need.

I have to say that all the effort Chrissy put in to get me approved is well apppreciated. She did her best at what she does to make sure that i was able to get the car and the payment that i hoped for. I am grateful to have had her assistance through the process. Well done Chrissy (:

Quick service. Handled my issue very fast.

Fred Hug went out of his way to provide me with excellent, low pressure service. My husband and I live over an hour from Council Bluffs and he was not able to help me choose a car in person. Fred let me take three different vehicles home so that I could test the fuel economy on my 140 mile commute and show each vehicle to my husband. I do not have buyers remorse and never felt pressured to make a hasty decision. I felt like I was Freds only customer. Each time he recommended a vehicle, it was something that suited my needs- great fuel economy at a great price. If you go to Edwards, definitely ask for Fred Hug.

Amazingly friendly and knowledgeable sales people. Service staff is wonderful!! Always easy to work with.

They are always nice and get your car 🚗 done fast and on time

I took my car in for a oil change and tire rotation. About two weeks after that my hubcap flew off while driving on the interstate. I called the service department and told them about it the guy I talked to was very rude and said it’s not their problem. He wouldn’t tell me his name or let me speak to a manger. He said the streets are filled with hubcaps because they fly off all the time. And he said if I drive through any parking lot I will see vehicles with no hubcaps because they aren’t permanent. I told him that’s not true because I care about my car and those people don’t. He than hung up on me. So to say I won’t be returning to them with my car again.

I had the best experience after being run through with Chevy cadillac. Ethan did a great job of taking care of my car and my worries. I know I can count on mitsubishi to take care of me and that is because of Ethan. He is fantastic and I look forward to working with him as my car needs it!

They were great and responsive. As a new Mitsubishi owner, I will be using them again.

Salesman only care about getting a sale and dont listen to their customers needs and what they can afford. I do not recommend!

Great thoughtful representatives of your business..clean..attactive surroundings...I will continue to come for all my vehicle needs... thank you

Fred Hug was very friendly and helpful on making my purchase on a new car. I appreciate everything Mr. Hug did. thank you

I have bought over 5 vehicles over the years with Edwards Subaru. My last purchase was with Edwards Mitsubishi. I bought a used 2009 Chevy Colorado. I bought the truck in September. It was in the shop immediately after I purchased it and stayed there for longer than my tags lasted. On my birthday I got the call that it was all fixed! I went to pick it up and filled the tank with gas. (Gas gauge was the issue) Immediately realized it STILL wasnt working since it said I had 1/2 a tank and only took 2 dollars worth of gas. I took the truck back to the shop. The technician that worked on it walked by the service manager and she said Hey there still seems to be a problem His response in front of the customer was Did you open a ticket on it? Seriously? Fix the darn truck with the ticket you closed since you closed without it working! I asked the manager to find me a different truck. I was done waiting for this one. They said they would look into it and then sent the truck to a Chevy technician. His solution was that it the electrical was not plugged in correctly.Come on. Im a computer person. If thats all it was then their techs are awful! They never did try to make things right by me and I had to pay for a portion of the repairs. Sorry to say Edwards lost a faithful customer with this one!

This was a very enjoyable experience. Jason Badberg was a pleasure to work with. He was very professional and knowledgeable. Jason never made any promises that could not be delivered an never went beyond the limits of my required needs and wants. I would definitely recommend dealing with any of the salespersons affiliated with Edwards Mitsubishi. They all treated the customers with respect and professionalism.

This is where i buy vehicle at . I love my van

Great deals. Repeat customer twice in 1 year. Would recommend to anyone. And I do!

Very Helpful and friendly staff. work with you with pressuring you to buy. I brought 2 cars from them now in the past two years. both times got me where I wanted to be on payment including extended warrenty and gap insurance. service is great as well friendly and tell you exactly whats wrong. this last time didnt put any money down and got a lower APR then expected. recommend any one looking for a new car check them out they will get you taken care of.

Don Hood and Zachary Zyla made my experience here great. I would recommend this place to everyone.

John was fantastic! He worked around my work schedule and corresponded with me via text (which was much easier for me). He found me the vehicle style I wanted in a price range I was comfortable with, and never made me feel like I was being pressured into a hasty purchase. When I hesitated a little at the original price, he offered to look through the lot to find something nicer to my wallet that still had all of the features I wanted. We settled on the 15 Mitsubishi Outlander.He even helped me get a great deal on my trade in, which thanks to my time in college and my NEED for low payments at that time, got me into a nice chunk of negative equity.Honestly, this is the first time I can walk out of a dealership and feel comfortable with my purchase. I usually always hold some sort of worry, but I am confident that we came to a great arrangement!

The salesman/ manager Robert Wilson was rude, disrespectful and very unprofessional! My son and daughter in law needed to get another key for their new car. They had to have it towed to the dealership. There were words between the manager and the tow truck driver. The driver said he gave them the key to the manager and he got upset with him and threw the key at the truck as he was leaving, yet the manager said he didnt. Somehow the key was found on the bed of the tow truck... Never the less my son and daughter in law will not have their car because of this unprofessional behavior! I spoke to the manager and told him I would post this on my facebook. He responded..so your 2 friends can see it.. Very customer oriented..NOT!!

I purchased a 2015 Outlander Sport. I was accommodated in everyway possible. The entire staff was helpful and made my experience enjoyable. My payment goal was met easily and overall I couldnt have asked for a better outcome.

My experience was very good Portia was so helpful and did everything she could to help me out. I certainly would buy a car from her again!!!! I would give her a 5 any day!!

Very helpful and do what they say there going todo

Great place to do business. 🙂

We bought a 2014 Chevy Cruze, and our sales agent was Chrissy Hogan.She and the entire staff there was great all through the process of buying a car.I wish there was more people this honest and friendly.

Beautiful cars fairly priced

I had a great experience working with Chrissy Hogan . She was helpful friendly and professional . Overall excellent experience

Purchased a 2013 Dodge Caravan from Chrissy Hogan. My experience was execellent!!! She will be my go to gal for vehicles in the future!!!Thank You!

If I could give this dealership a negative review, I would. They overfilled my friend’s oil with 2.5 quarts after she paid $1800 to get her car fixed by Edwards Mitsubishi in CB. We are now in Vail, CO with massive car/engine problems - a spark plug isn’t even firing & a Vail mechanic ya told us it’s not safe to drive. The Edwards dealership is accusing my friend of putting more oil in her care after they “fixed” it. Completely absurd. A) she doesn’t know anything about cars and B) why on earth would anyone do that. The Edwards dealership is telling her she needs to tow her car from Vail to the Denver dealership on her own dime!!! So that they can give her an oil change “which is even nice of them to offer.” They won’t give us the number the legal team and are being utterly unhelpful. This is on them and God forbid something happened/happens to us because of their lack of attention, the amount of legal action that would rain down upon them is exponential. DO NOT TRUST THE EDWARDS MITSUBISHI DEALERSHIP IN COUNCIL BLUFFS.

Good service, eddie greeno thanks for finding the financing.. i really like my new car. Thanks!

Transmittion recall n mine still is nit fixed cause they dont have a fix for it

Experience was excellent Chrissy was great she work with us for some hours to get us in a vechile that we want.

Was in and out ahesd of schedule for a vehicle recall.

Bought a 2015 Mirage from Chrissy Hogan, Enjoyable experience and great customer service.

Christina Hogan was so helpful with us getting into our 2nd vehicle after the first one was wrecked. her and the sales team work hard on getting us the help we need to get into the vehicle .Thank youJohn Wheat

Great dealership, take extra care of the customers

Their maintenance department is rude when you call to make appointments. I had taken my car their for routine oil change, they do car washes as well with wax, i had gone on a roadaily trip as well before this, so there was bugs on the car. When I received my vehicle they didnt even bother to dry the car.. when you dont dry a car after a wash it looks bad. Upon getting home I looked at my vehicle , noticed abrasive scratchs on the front.. its not very hard to wash a vehicle correctly .. Ive done it many times and never had this outcome.

I had one of the best experiences at mitsubishi! i HIGHLY recommend Jon Seda. he is one of the best cars salesman i have had. I will defitenly refer him to anyone!

I bought a vehicle july 31st 2015 from Jaso Badberg..... His service was incredible,he knew everything about the vehicle I purchashed... I have never had such great customer service at a car dealership.. Will definitely recommend this dealership to all my friends.

I would wreak-mend Edwards Mitsubishi to everyone,,they helped me alot and im not a patience person,,had issue with my credit and with the loan company and after a week and a half i finally got my car 2014 Mitsubishi mirage ,,and i want to thank you all for all your hard work and getting me in this car my thanks to you all thank youmaggie

Absolutely loved the hard work that these people do to get you into the right vehicle, What sold me was when Eddie Greeno said lets see first what we can get you financed for first before we fall in love with something you cant afford. He got us into the right vehicle for our budget,

Good looking cars, for good looking prices.

Friendly staff, good lounge.