Propane refills are priced competitively based on need, not as a flat fee like some other rip-off joints. There may be a 15 minute wait if the shop is really busy, but I was done in less than 10 minutes. Credit cards can be charged by staff’s mobile device and email receipts are an option; so, you don’t have to go in to the cashier. 👍

Complete lack of managementTerrible service and representation of uhaul at this location

If I could make this a zero I would. We were accidently charged $650 for a cleaning charge that should have been $65. I spent three weeks and no less than 50 hours trying to make contact with Jonathon Sosa, the store manager, about this. He wouldnt return calls, texts or emails. My son even went to the location and left a message with Bryan and Mack for Jonathon Sosa to contact us; still nothing. The assistant manager Mack, was super nice and tried to help but ultimately couldnt change the error in the system. I was forced to escalate the issue to Uhaul E-Alert department, where after 50 plus hours of time and the threat of collections, Phillip was able to help reverse the charges and clear whole thing up in less than an hour. RRRRRRRRRRRRun, dont walk away from the Costa Mesa store. Dont give them your business.

I am very upset. When I returned my rental the next day way before it was due back. I was told when I returned it I didnt need to do anything. They would email me a receipt. I thought that was strange considering usually I would need to confirm no damage was done and that I infact did return it with the same amount of fuel  as when I picked it up. I just got my receipt email and was very upset to find out i was over charged by $30.29. They had charged me for a extra day and 2 gallons of fuel which i had put more then enough gas at a gas station across the street from the uhaul right before i had returned it.I am on a long wait on the phone right now trying to talk to someone to correct this overcharge.I think they way you now run things is a very bad way because the customer has already returned the rental and can not dispute alligations which your emplyees are overcharging for. I will never ever rent from uhaul or recommend uhaul to anyone i know.

Tried to call and was on hold but thats all u-haul locations. Went it and parking is limited but was attended immediately. Was in/out within 30 minutes. Staff is helping, pricing is great.

Inventory was fairly organized and well-stocked. Bathroom was clean. Lady at the counter was not nice and she wasnt mean either... she just gave off a odd feeling like she just didnt want to be there. The guy in the back had a real punk attitude. I called several times before I came yet still needed to wait over 10 minutes for a truck to move so they could bring the trailer out.. would have been a much longer of a wait but I took the initiative and walked around the back and politely asked the driver to move for a moment so we would hand cart the trailer out. Thats when the punk attitude guy got all upset.

Excellent experience, vehicle was ready upon arrival and the return was simple and smooth.

I come here for my propane tank refills. I just avoid the mornings and the parking is fine. If you get here early, good luck finding a parking spot.

(Rating for company in general, not this specific location.)Unprofessional and horrible customer service. When you reserve a truck/trailer, they dont actually schedule it until the day before your pick-up. So basically, no matter how early in advance you reserve it, you dont know if youll actually get it until the day before. Hopefully they can reschedule you or find you something in the county in a couple days, but they dont tell you this process when you sign-up.This also seems to be normal practice because the customer service rep wasnt even phased by it (at the local or cooperate office) and showed little to no concern. I asked if the person who had it before me got a flat or if they were ok (thinking this was an anomaly and out of their control). But no they said we just dont schedule them till the day before. We can try to reschedule you for next week though, or you can wait and see if something opens up...maybe give you a $50 discount?Luckily I was able to use Upack and they shipped everything for me with only one days notice. And it was the same price I was quoted a month before with no rush/expediting fees. They were super helpful, and professional. Everything was extremely clear and theyre a great company to work with. There are enough things to worry about during a move but Upack took a lot of that stress away. Cant recommend them enough.

This place was all right the employees were friendly and professional

Only U-Haul in town that knows how to reserve and handle U-Boxes. The manager was a lifesaver for helping me ship my things from CA to KS! Thank you!!

Terrible we rented 3 weeks ago and verified the rental yesterday only to get am email today saying they dont have a truck. Will let everyone I can find know of this experience and when we asked for a discount for our inconvenience they flat out said no way quit rudely.

Clean, efficient and Will the manager gets you in and out fast. Appreciate that greatly. Getting a hitch installed next week on my SUV also. Confident the install will go smoothly. Have used this place for years. Thanks to all who work there. So easy to just dive in off the freeway, get what I need quick and get back on the road. You all are doing a great job!

Rude staff at this location. The manager Jonathan Sosa has zero customer service skills and is a poor example for all of his employees. Avoid this location if you can. I was forced to come here because this was the only U-Haul that had the truck size I needed. (Probably because few people choose to rent trucks from this location.)

As usual they are very helpful the price was reasonable and the equipment is in great shape

Truck was ready when I arrived. About 5 minutes, I was out of there. I called to extend return time for two hours without any problems. Good thing that no one else was waiting for the truck after me. The drive through return was simple and quick. Friendly crews. Im satisfied.

Do not plan on doing mobile pickup here outside of office hours. Set up mobile order for 8 am and our truck was buried behind multiple trucks and we couldn’t get it out until they opened. Business management is poor and possesses little to no intelligence or customer service skills.

Very friendly and professional. Helped us to get our furniture moved on time. Price is very reasonable. :-)

Fast friendly service. Lots of trucks

Over 35 minutes we on the line , a lot of commercial on the line when you waitNo one answering the phone,

Been waiting for 2 hrs, totally understaffed, parking is an absolute NIGHTMARE. I would avoid this place at all cost

Terrible store. I was reserved 26’ truck 3 days before come to store. They didn’t give me any notice or info and they said that we can provide 20’ truck when I was came to store .Also I was waited 30 minutes in line.

Place runs ok. Not as smooth as one would hope for. Just seems like their system of doing things isn’t as efficient as it could be, even doing the express checkout you still might have to wait 20-30 min in line to get a rental out. All-in-all the people are nice, the place has everything you need, just might be much slower than the average uhaul.

I came in today with a reservation for a trailer. Paid in full, bought a tow ball and mount. After the trailer was hooked up the lights werent working so I was sent over to the service tech. The tech was incredibly nice and immediately started to diagnose the wiring issue.The tech got a call from the manager and I could hear their conversation. The manager told him to stop working on my car and focus on higher paying customers.... The tech apologized and told me to go somewhere else. I left the trailer there. I will never be back.

The WORST uhaul super slow and no air conditioning in the middle of summer

By far the worst storage facility around. They auctioned all of my stuff. I highly recommend not using this storage facility.

The guys that work here are super shy.. but get it done! Thanks for the help guys!

One price on the phone, another price when I got on-site, and a 3rd price in personGuy on site has no power has to call manager/owner

Went to pick up a motorcycle trailer. There was no parking. People coming in, not knowing where to park, parked anywhere they could find, creating a crowded, chaotic lot. I was unable to pull the trailer out once it was hooked up. One guy telling me to go out the left enterance, when the incoming vehicles cleared. Another telling me to go out the right exit when the delivery truck blocking it cleared. The employees were shaking their heads in judgement at those who came in looking for a place to park, instead of getting out of their chairs and doing some traffic control. Dangerous, and chaotic there. I will only go back to return the trailer, and never visit this location again. It was around noon, on a Wednesday. I cant even imagine it on a weekend.

Very nice people. Highly recommend this office. Only negative are the day laborers that block the driveway.

Very helpful customer service 👍

Great service, I was in and out without any hassles. Price was good, service people were nice. I will be back.

Guy at the front desk has an attitude. Lady on the phone said a UK drivers license could be used - didnt mention I needed my passport too - turned up to rent just before closing, couldnt rent, completely wasted my time

Manager is very rude. He is not the owner but acts as if he was. Never would recommend people to rent at this facility . Never have I met a manager or owner with this 2 face attitude. First he acts nice and then he acts like a complete dick . He should get fire not very professional

You are REQUIRED to provide a phone number of anyone that can verify that you are who you say you are??Despite the fact that you are required to give them your drivers liceson.*Update*Uhauls customer service says vechicle registration is acceptable however the manager Jon at the Costa Mesa location says No not valid anymore you have to give me a phone number of someone that can say they know you...Umm no thank you Uhaul there are less invasive companys that dont make poor policys that prevents single individuals from renting a truck...Home Depot has better rates anyhow.

In and out in 5 minutes. The place seemed to run like clockwork. From the front desk to the garage and on the road before I knew it. Ive moved cross county before and some uhaul locations could learn from the example here. Friendly too!

A horrible attitude for customer service & no parking very bad experience.

Parking is horrible. Staff was reasonable. Better than most

Rented a trailer here 8 times over the last 3 years. Always awesome.

Where do I start, it was a series of misinformation, being told they dont grant extended hours when initially moving in. A series of events, finding my stuff by and in the dumpster and in another unlocked unit. And finding my stuff, not once, but twice in the dumpster, not having access to the elevator in the morning on the 2nd day. Being told by management and staff conflicting information, then being told the opposite on the 3rd day by the manager. Ended up not only calling the customer care number and not getting good service, finally ended up filing a complaint with the Better Business Bureau finally getting some satisfaction. But it took calling/sending email to uhauls customer service dept. numerous times with no satisfaction in site. The BBB finally got thru to them. And Uhaul came to their senses finally giving me an equitable deal.

Was an amazing experience this is my second time using that place ... ask for Steve great polite and well mannered human ❤❤❤❤❤

Extremely rude customer service. Was called because I was late with the uhaul, explains there were unavoidable circumstances . Pressured to return by a specific time instead of charging for another day with no questions.

GUYS DONT USE UHAUL THEY ARE THE WORST!!! THEY GAVE ME A CAR THAT HAD LOW TIRE PRESSURE AND CHARGED ME THE FULL AMOUNT AFTER GIVING ME A WRONG EMAIL TO PICK UP THE CAR. SAVE YOURSELF THE HEADACHE!!!

Made a reservation for a car hauler nick got me in and out quick for my vacation

Nice. ServiceAnd. Amazing price on propane 😀

Gave us a broken truck that went from third to fourth gear whenever we tried to brake. Extremely dangerous.Gave us a truck with 3/8 of a tank. We used a little over 1/8 and they charged us an extra $30 for going over the 1/4 tank mark. Predatory business practices.Would not recommend to anyone.

Worse storage facility in OC!!!! Rude, rude, rude!!!! Between a broken elevator the day after I decided to rent with them, to the broken promise of your first month is free, to their crappy customer service this place is a damn joke. Tim the manager was rude from the beginning and I just spoke with Laura in finance who put me on hold in the middle of while I was talking to her and never came back. DONT RENT HERE!!!!!!!! Im a pretty easy going person but this is just ridiculous.

This company does business for U-Haul near Newport Beach, CA.On November 2nd I went to the above mentioned company with my husband to get a U-haul truck that I had reserved 4 days prior in my name to move my mother. We arrived, there was a big line, we waited our turn (even though I had an appointment made online) then a man named TIM FOUSE CLARK called us. He asked me my drivers license and credit card (platinum American Express) which I provided. He continued putting/checking my information on his computer, and asked me a contact phone number which I provided.He then said I am calling you now. I said “well that is my home phone number, so I will not be there”. I even mentioned that the day before he had called me and spoken to me. In a bizarre behavior, he then asked us for a cell phone what we did not have with us at that moment; we were moving furniture and boxes.He continued saying loudly in front of at least 20 people that we SHOULD have one, he needed to call us. He even made fun of us in front of everyone (very humiliating experience). He said “hahaha no cell phones?”, like we were lying. He made look like that today is MANDATORY to everyone to have a cell phone ON YOU.He continued to behave erratically, agitated, screaming at us, and we were trying to be reasonable during all times. I even suggested that I could go home, so he could call me. He threw his pen over the balcony demanding a phone, I feared for my life at that moment, he was very aggressive.I then perceive that I had to give this man at any cost a phone number, so I gave my mother’s, who is a very sick old lady (79 years old), so he could call.After all this harassment I asked him for the manager and he said it was him, then I said “I want to speak to the owner then”, he said it was him. Wow!!!!This is the first time that I see someone asking for my phone and wanting to call me right and then to confirm my identity. It looked like to me that he was DISCRIMINATING US!!!!! I know that because I was waiting for my turn and I was observing his behavior, I did not see him asking nobody for a phone that he could call now and then, just us!

I stored my items here for 7 years, great service

Just rented a trailer for the day, and returned it 15 minutes before closing. The entire staff was pretty friendly, but one enployee stood out and shined!!! Jesse was the employee who checked in my trailer, and did an amazing job of making me, not just feel like a valued customer, but almost like a friend. I am in the customer service industry, and to see another individual, at the end of what im sure is a stressful workday, treat me with kindness and make me feel like I wasnt just another face in the crowd is amazing! His customer service was ABOVE AND BEYOND naything I would ever expect from a rental place. Thank you for the awesome service!!!!

Always on time, friendly, and good service. I wont rent a truck from anywhere else in this neighborhood.

I have been renting from this location for years. Always consistent with good service.

Quick & personable and both of my visits there...

Don’t go it’s a waste of money bad customer service José is the manager and dose not provide good service major parking problems on their site you will get parked in they won’t give you gate code and can not call the store

Picked up and had a hitch installed on two of our cars. Good service.

Staff is polite and helpful.

Holiday Price Gouging?$2.49 per gallon for propane 6 weeks ago.Now its $3.81 per gallon for propane!!!

Unacceptably long lines. Spent 45 min plus waiting to pick up a reservation. Pick another location over this one.

I am a frequent U-haul customer but this was my first time at this location the men out side that mount and dismount were horrible one of them even tried to instigate a conflict with me they do not know how to intract with people NEVER this location again.

Simple and Easy to move your Households.

Horrible. Messed up our reservation and they were unwilling to help. Do not use this place if you keep a tight schedule.

Best place to shop for shippimg boxes

Not happy Really bad customer service

Ive been waiting here for an hour!! DO NOT GO HERE! Terribly inefficient. Long lines, totally unacceptable.

Stupid place really slow！

Terrible service...2hrs....omgosh

Excellent

Terrible company and location!!!!

Good customer service

Bad service.

Bunch of jackass kids working there

Rude staff

Always a good experience

Garage!!!

Exprienced people,thanks