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Creative Nail and Spa
3033 Bristol St #I, Costa Mesa, CA 92626, United States
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Ne
Review β„–1

Request Lena she is the best and you wont regret it.. Very great customer service .. She is quick and very professional she makes your $ worth . πŸ’―

Je
Review β„–2

I just went there for the first time today. I hadnt been in a nail salon since before lockdown. I walked in and was greeted immediately and told I could be seen right away! I love my gel manicure! The lady who did it was Janet, I believe. Great service! Great manicure!

El
Review β„–3

Lena is the best! I loved talking with her and made me feel so comfortable and seemed like we knew each other for many years.Thank you Lena. Its been over 2 weeks, will be going for another mani and pedi.

Ra
Review β„–4

Good prices. Had to wait, they started and then walked away for 20 minutes

Na
Review β„–5

I don’t usually leave reviews, but I had to after today. If I could I would not even give one star to this nail salon.I went to this nail salon for the first time to get a mani and pedi. I was on time to my appointment however they seated me 15 minutes later (no biggie). But a half an hour later I was left to ask the manager why no one was helping me. She said that she was busy with two other customers who were clearly regulars and who had come in AFTER me, so I had to wait because I did not β€œrequest” her. It doesn’t matter if a customer does not request a nail technician, if you’re appointment is at a certain time and you are waiting to have services rendered, then they should help the first customer.She clearly did not care about my experience as she did NOT line the foot tub with plastic lining to ensure cleanliness and I could not believe she gave me two bowls of straight ACETONE to dip my hands into in order to take off my gel nail polish! First this is extremely harmful to the hands, skin, and nails but secondly she did not even take 5 minutes of her time to properly wrap my nails with a acetone cotton ball with foil paper. After 40 MINUTES of WAITING... (My appointment was at 3pm) at 3:40pm after my feet were pruned and my hands were so dry I could see the skin turned white, I gladly left. I could never give a place like this my business or time.Short message: 1- this nail salon was probably the worst I have ever been to2- cleanliness was not present at all3- they were very unprofessional in communicating to me4- they have terrible and I mean grotesque customer service for their customersI would not give them your business.

Ch
Review β„–6

They did an amazing job on my nails , I wasnt being pushed or convinced to add anything extra I loved the energy loved the ambiance 😍😍 my new favorite place DEFINITELY RECOMMENDED!!! I enjoyed every moment there πŸ’žπŸ’žπŸ’žπŸ’ž

Ke
Review β„–7

I really enjoyed my visit here. Enjoyed my talk with the ladies. My pedicure was amazing!! They did an awesome job! I really liked the fact that I was the only customer there and once we got started she locked the door, so there wasnt alot of in and out traffic! I really appreciated that and wish that other nail salons did the same!

Tr
Review β„–8

The best place to get away and get pampered. Thanks Lina...

Ja
Review β„–9

Always great pedicure service.

Ja
Review β„–10

Nicest ladies ever! They are so sweet! They do a FANTASTIC job, I have been coming here for over 3 years and they have never done a bad job. They are efficient, fast, but still very detailed. Wendy does an amazing job! Love this place!

je
Review β„–11

Unfortunately I dont live in the area, I would post a 5 star but only because we waited over an hour. We didnt have an appointment so I understand, but these ladies were all great! They were sweet and patient with my two nephews and saw me, my mom and sister in law. They were fantastic and they did a great job. I wish I lived closer so I could come on a regular basis.

Ki
Review β„–12

I rarely make time to write a review but this is much deserved. I have been going here for over 2 years. I see either Wendy or Andy. They always provide excellent customer service, know me by name, dont rush to the next customer and the prices are unbeatable. My nails always look perfect and last until the next fill without falling off. I have shopped around and tried many other nail salons in the area and nothing compares to quality and price. I refuse to go anywhere else.

Br
Review β„–13

They do great work, however they have terrible customer service. I walked in w/ my mom to get mani’s & pedi’s.. they get started on me quickly however my mom spends at least 15 mins waiting in the chair for someone. I see another worker finishing working on someone & instead of getting started on my mom she stays in her phone for at least another 10 minutes until I say something. Another customer comes in asking for eyebrow waxing and the person working on my mom gets up & leaves midway. They totally forgot about the manicures that we wanted & I didn’t mention it because they prioritized the appointments. If they were in such a time crunch they should have just said so.

Ka
Review β„–14

Great service and price. Will definitely go back.

Ge
Review β„–15

I am very upset as to how I was treated at this nail salon. I told them very nicely I was on my lunch break if they could get this done in an hour and they said yes. They were not full with customer either there was about 4 other workers sitting in the pedicure chairs so I gave them an hour to work with. All I needed done was gel polish removal manicure and new gel polish .She took 35 minutes to remove the gel polish using acetone (it should only take 5-10 minutes max). While they were assisting me the nail lady stopped half way removing my gel polish and sat down to get pedicure for herself. Leaving me unattended! She later came back and then started taking the foil off that she left on me well over 30 minutes! At this point its 12:35 and she has finally started taking the polish off with the little scraping tool and starts filing away. But the time shes done filing its 12:47! Took her 17 minutes to file my already short nails she then comes back and asks me what polish I wanted at this point I am pretty sad because I need to leave to get to work on time they asked me to pay the full balance of the service and come back later $30 vs $18 only problem is that my birthday dinner is in Los Angeles and I wont be able to come backSo now I have to attend my birthday dinner with bum looking nailsI wouldnt recommend this place if you are in a rush they will not take you seriously!!!

Le
Review β„–16

I love that they have the kids chairs here, but they are not very timely. I brought my niece who is very young, but typically well behaved. They seemed upset that I had brought her and that she got impatient, but they didnt see us until almost an hour after our appointment time. I was going to leave, but I really wanted to do something special for her because we dont spend much time together anymore. It would have been nice if they had just told us that they couldnt fit us in rather than skip over us for so long. I was very disappointed

Ma
Review β„–17

Best place to come in Costa Mesa. Just love my nails😍😍

da
Review β„–18

Wendy and Tina are the best !!! My nails last for a very long time. I working really hard with may nice.

Ch
Review β„–19

I Love this place! I havent stopped going since 2014!!! Thank you ladies!!!

Sa
Review β„–20

THE WORST EXPERIENCE I HAVE EVER HAD AT A NAIL SALON.STAY AWAY!Firstly, I was told a full set with gel and a pedicure would only take 40 minutes, having arrived there by 3pm. I did not leave until 4:40. The man who filed my nails (I asked for a pointed tip) cut and burned me several times while filing. I told both him and the lady doing my pedicure that I had a show in Los Angeles that I needed to leave by 4pm, and they both appreared to understand. When one of ladies started painting the red tip, she added the gold line that was on the design I had showed her in the beginning, and it was not until after she painted it, that she said they had to charge an additional $3 for it. I told her that I wish she had told me from the beginning what the prices were, as I showed her the picture and she quoted me $48. As it neared 4:30 and I still had my nails stuck under the UV lights, the man doing my nails went and starting helping another customer, leaving me with one hand completely unpainted and the machine having timed out. When I expressed my concern that I was severly tardy, and needed to be out ASAP, he sloppily applied another clear gel coat and stuck my hand back in the machine. After it went off, he wiped the nails off with alcohol and sent me to the front desk to pay. They were very sticky, and fuzz from the cotton ball and my purse were both stuck all over my nails. I paid for my services and left a $4 tip for the woman who did my pedicure and was the one assisting me in checking out as fast as possible, the only one who seemed to register my hurry. I drove home, and upon opening my door, the index nail of my right hand flew off painfully, leaving me with my natural nail half cut off. Still in a rush, I decided that to make it to Los Angeles in Friday Rush Hour, I would have to just cut the nails all off and file the edges so that they would not appear too disgusting. In heavy traffic, I called the salon and told them what happened. The woman who answered said to come back, and I told her that I wouldnt be able to come back until tomorrow. She said that was okay.I returned the next day, and showed the woman my nails and asked that she return my money for the manicure. She said no, because this was a service job and the only way I would be able to get my money back is if they see the broken nail and the piece as well. I told her then I want her to take the nails OFF and just give me a gel coat. I told her I paid for much more than what I am ultimately leaving with and that this was wrong. She sent another lady over and she roughly filed off the acrylic nails (of which there is still some remaining) and then hastily applied the gel coat.Safe to say, they ruined my night out, and over-charged me for the poor work they did.I will never ever return to this salon.

Da
Review β„–21

Spectacular work and great service. Definitely a return customer.

Sa
Review β„–22

The best pedicures and they even have a small chair for the kids to get a pedicure

Sq
Review β„–23

I like going to the place partly because of how my mom (Wendy) and my uncle and aunts work there with my aunt owning the business but i dot hear of rude customers but idk

La
Review β„–24

Horrible Horrible Customer Service, WORST experience EVER at a nail salon.I went in to get a new set of acrylics and a pedicure at 3pm on Sunday (the same time the USA world cup game came on- I am a big fan so I was SO excited when the game was playing.)A man named Tom started doing my nails and seemed very confused about what I wanted (a woman kept having to come over and explain things to him) I think white tips with a medium pink powder and squared edges should be pretty standard at a nail salon, I WAS SO WRONG.FIRST of all he was 30% doing my nails 70% watching the game, SECOND of all when he had finished putting the powder on my nails and began filing I noticed 3 things: 1. The acrylic did not start at the base of my nail, it looked like I already needed a fill 2. There were holes in between the powders 3. They were not even and some were crooked. 4. There was a lot of dead skincuticles sticking out around the nails When I brought this to Toms attention he began talking angrily in another language and then Tina came to fix my nails.Tina fixed the holes between the powder and used more powder to try and fix the crooked nails. I asked her about the cuticles because in the 15 years I have been getting my nails done this has never been a problem, she said I didnt ask for the $5 extra cuticle treatment (this was my first time here and I have NEVER heard of that charge or service with acrylics) I ended up deciding to do it because they looked HORRIBLE.A third woman came to do this treatment and apply the top coat.END RESULT: TOOK 1 HOUR 45 MINUTES, CROOKED NAILS, LOOKED AS THOUGH I NEEDED A FILL THE FIRST DAY, MULTIPLE CUTS AROUND MY FINGER NAILS AND LOTS OF BLOOD IN THE NAILS, NOT DONE HOW I ASKED white tips with a medium pink powder and squared edges.I left very unsatisfied and ended up talking to two woman in the parking lot who also had been in the salon with me and had a bad experience as well. After talking with them I decided to go back in and ask for the owners name.They told me to call Lena tomorrow after 10am.TODAY I called Lena explained what happened yesterday and she apologized several times and asked me to come in today to have them fixed.I decided to give her a chance to rectify the situation and went in to the salon and she attempted to fix all the problems with my nails AND THEN she said they did not charge me the $5 yesterday for the cuticle treatment and I NEEDED TO PAY IT. Seriously?END RESULT 2nd TRY: MORE CUTS AND BLOOD AROUND NAILS, STILL NOT SHAPED OR DONE CORRECTLY, LOOKS LIKE I RECEIVED A FILL NOT A NEW SET OF ACRYLICS, SHE FOLLOWED ME ALL THE WAY OUT OF THE STORE RAISING HER VOICE AND WISHING ME GOOD LUCK WITH MY NAILS(my husband and son came with me and she even shouted to him good luck with her)HORRIBLE SERVICE, RUDE, UNPROFESSIONAL, NOT WORTH THE TIME, MONEY, or ENERGY wasted. NEVER NEVER NEVER again would I go there!

Ha
Review β„–25

These photos were taken the day after I got my nails done.

Aj
Review β„–26

Terrible customer service. They criticize everything! Will never go here again!!! They are very RUDE!!

Zu
Review β„–27

The best

Information
15 Photos
27 Comments
3.8 Rating
  • Address:3033 Bristol St #I, Costa Mesa, CA 92626, United States
  • Site:http://www.costamesanailsalon.com/
  • Phone:+1 714-434-3797
Categories
  • Nail salon
  • Beauty salon
  • Day spa
  • Waxing hair removal service
Working hours
  • Monday:10am–5pm
  • Tuesday:9am–7pm
  • Wednesday:9am–7pm
  • Thursday:9am–7pm
  • Friday:9am–7pm
  • Saturday:9am–7pm
  • Sunday:9am–7pm
Accessibility
  • Wheelchair-accessible entrance:Yes
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