Arrangements were made for a U-Haul truck rental for 9-6-21, 9AM. No one showed up at the office. No answer to phone calls. Left a voicemail at that time and called the business on the following Wednesday to voice dissatisfaction and make sure I was not being billed. Was told the voicemail had not been checked as yet. Will not deal with this business again. In addition, a young couple was there waiting for their reserved truck for an out of state move. They had to go to another facility, 40 miles away to secure a truck.Regarding the owners response, no phone call was received, no message received. There is no record of a call on the cell phone. The reservation was made over the phone with a MALE employee (?) Are the employees unaware of national holidays?

Very helpful, good at what they do. Friendly and I would recommend them.

They are very helpful with any questions you may have. They are prompt and polite.

UPDATE TO HARTLEYs RESPONSE:I did tell the whole story and I did question the total amount with your receptionist. The leak under the bed was part and parcel to the bypass issue as was the winterization kit where the kinked line was. The technician took a quarter inch from that line and inserted a $2.50 part. If that took 1.5 hrs then you are either inept, intentionally slow or both.Btw, we took the camper to Old Forge after picking it up and low and behold the potable water tank was still intaking water from the city intake! In other words, Hartley DIDNT fix the original issue. I got on good ole Google and figured out that the check value off the water pump was open and when I turned it to the closed position the $210 dollar problem was solved. Thanks Hartely, as I said, either inept, intentionally slow or both.If it were possible to give them zero Stars I would have made that choice! As a consumer I can accept a lot of excuses for business failures but a company that is so bold as to rip off their customers doesn’t deserve repeat business. In short, I had an issue with my RV’s potable water tank filling, instead of being by-passed, from the City Water intake. I figured it was a check value or a leak in the water bladder and in any case I wanted it looked at by a technician. This is a 15-20 minute job at best, a 20-30 minute job at worse.Imagine my surprise when I went to pickup my RV and was told the cost was $210! 1.5 hrs for labor to install a $2.50 plastic part to replace a brass fitting! Oh, and they added a 4% “technology charge” that was $8.50! That’s $6 dollars more than the plastic part they installed!I hope Hartley took a picture of my RV because it’s the last time they will see it. Think of this review as a PSA and I will warn anyone and everyone about their overcharging practices. It’s hard to find an honest mechanic and Hartley RV proves the point. Save your money and find that honest mechanic and give Hartley ZERO ⭐️ !

Great prices and people to work with. My father in law bought a car from here they love it.

Great place to do business! People are great to work with! Highly recommend checking out their stock!

Good service and a place to go for rv repair

Great customer service and prices on uhaul rentals.

Called multiple times over a 3 day period, no answer. They had the auto answer on with a recording that stated business hours and if outside the hours to call back. This was well within the business hours. Disappointed.

Charged me $400 just to look at it and was going to cost $2000 for two wheel bearings

Owner was there during closed hours and took the time to answer questions and unlock RVs I was interested in!

Great people. Very helpful rv sales and service.

I didnt have any complaints they did great work and Im sure Ill be back for more work lol good old rv life...

Nice folks and friendly service.

Very helpful. I showed up from the road for an emergency repair and they handled it immediately and thoroughly. Also tried to remedy another problem but were unable to do so, not without giving it everything they could.

The salesman I met with - Dustin Sherman - was very rude and talked down to me the entire time. I gladly took my money elsewhere.

The staff at Hartleys worked late on a Saturday to change out my wheel bearing so that i would not be stuck there all weekend. Friendly people, great service!

Great service, very helpful!

Great customer service and sales. Steve the owner is a can do guy. He makes sure you are well taken care of. Justin (sales) has great knowledge of their RVs and tells you what you can do and what you cant do to ensure you are making the right decision for your needs. Great honestly and integrity from these guys. You cant get this from ???Mart

Ver honest and hard working

Hartleys does not participate in ride sharing threw Uhaul. Cant pick up truck at scheduled time. Very limited trucks available. I noticed you never put your employee complete lack of compassion for not doing her job or for wasting my time and money by having movers show up with no moving truck and having to go back to your shop again ... I also noticed you forgot to mention your employee made it seem like this was an everyday occurrence and bothering her to leave a key in the lock box! It is now in Uhaul hands and Im sure they will handle it better then your office since you only want to post instead of offering a resolution or refund for wasting my time and my movers time! I still stand by my statement that you have limited trucks available and always get moved into something else!

Very professional and friendly. They finished in good time and gave us an exact quote before starting.

Friendly staff and great service. The staff is some of the friendliest I have seen and the owner is very helpful when you have questions

Excellent. Going north to go fishing and car was sputtering. They took us right in. We were fixed and back on the highway in 90 minutes. Thank you very much. (We are in the Bullard car).

Awesome place to get auto & RV work done at a fair price. They always strive to determine what is wrong with my vehicles and they never try and find something to fix that isnt there. Very honest people and I will definitely have my all my vehicles serviced at this location.

Friendly, knowledgeable staff with great prices. They are always my first call

Looked at a camper, overpriced for what it was. Ya gotta deal when it comes to used merchandise!!!! By the way, ya aint sold it yet either!!!

Great service for your car or renting a u-haul and super nice staff.

Fast reliable service. Friendly knowledgeable employees.

Friendly customer service

Friendly and knowledgeable staff. Really take the time to fix the issue. Fair prices and good quality. Everything you are looking for in a shop!

Rented a Moving truck at a great price and no troubles. Friendly employees and owner. In and out and will go back there or suggest them to friends.

Great staff!

Very helpful and knowledgeable

My friends have been using these guys for years, and have always been pleased with the work. Rates are about the going rate for the area: not cheap, but not excessive. Turnaround time was fast. However, they dont seem to be good at returning phone calls, and when I asked them to call me back with details, they went ahead and did work I hadnt reviewed an estimate for yet. Bottom line: these guys are good mechanics, but lousy secretaries. Just go in person. Dont bother trying to schedule an appointment.

Our experience at Hartleys RV was fantastic! We were unable to get there during regular business hours so Evan met us on a Sunday afternoon. He showed us the trailer we were interested in with complete knowledge and a lot of enthusiasm! He encouraged us not only to look over the equipment, but get in and experience it. We drove all the way from Rochester, will do it again, and well will definitely recommend Hartleys to our friends!

Good place

Excellent service from a trustworthy business.

Great staff fair prices

I have been going here for years. Always Happy with service! They go above and beyond. I was in a bad accident and totaled my car- they called to check on me. Then help me find a car (FAST). They didnt try to sell me something I didnt need or want- I love small businesses for this reason... They know who you are- thats how it should be but rarely see anymore. I wouldnt go anywhere else. Cant thank you enough! Every town needs businesses like this :)

The staff was EXTREMELY helpful and courteous! GREAT EXPERIENCE

Good ppl

Clean establishment, helpful staff. Did have to cross a busy road of traffic to get the uhaul though.

Great place for your travel trailer or RV needs also your vehicle needs as well would recommend

Fixed the range rover. which is a tough one to work on. very helpful

Great Selection. I bought a new teardrop. Very helpful staff. Knowledgeable on the product.

Huge selection of unique campers, with great mechanics and a friendly staff!

Very convenient and professional.

Great place to get alignment Tom Did awesome job

Slow service but fit the need. Only used it for Uhaul.

They dont service or check out any of the uhaul trailers or trucks that they rent out. I rented a trailer that had a bad tire from the moment i left til the moment i had to call for service because the tire blew. I had put air in that tire several times throughout the day. My father in law also rented 2 trailers the same day and none of the lights worked. Stay away from this place.

Surprisingly still friendly and thriving

Great job and great prices

Helpful salesperson

Great customer service

My time here is always a blast. New customer waiting area, and tv with vending, water and coffee

I was traveling through Cortland with my family when the wheel bearing on my truck went out. Not only did they get us back on the road in less time than I thought possible they never tried to gouge me on the price. They were fair and friendly as well.

He just doesnt sell he makes you feel like a friend

Great mechanics and nice people

Theyre looking to rip you off on your trade in and rip you off on what you buy , typical dealer .

Always taken good care of

They had what I needed.

Very helpful and understanding

A+

Quick and helpful

GD pople

Needs an update

Very friendly