They gave us a disgusting unclean vehicle, in a calls smaller than we reserved. The lack of basic customer service skills is unreal. They showed us nothing about the vehicle and cared less that we were unhappy about the cleaning standards ESPECIALLY with Covid. We have rented from enterprise and they always go above and beyond for their customers we will not make the mistake of renting from hertz again! When we reached out to the regional manager he could not even so much as apologize, I guess poor customer service and cleaning standards is the company moto.

Great people. Friendly. Came and got me and dropped me off. Highly recommend.

Leaves you stranded...We had a car reserved weeks ago for a medical business trip. We showed up to pick it up and they had no cars available, even though there were seven in the lot. They said to come back in a couple hours. We waisted time around town with a tired 4 year old.When we went back they told me that a reservation is not guaranteed and there would not be a car. People passed me turning in keys. Those cars “had to be serviced.” They refused to give me the contact for someone in charge.

Staff that greeted me was rude and arrogant. Prices are ridiculous! I will never use Hertz again. I recommend any other rental agency or even rental available at dealership before choosing Hertz. I would drive to Nashville to the airport and use any other car rental without a doubt.

Hyundai rented a vehicle for us. Our Santa fe was in the shop. Hertz put us in a Nissan versa. Its way to small. Hyundai has called and asked for a bigger vehicle and so have we. I have never seen a place with excuses. They could of they wanted to. I wont every rent from hertz.

Well I booked a car almost 2 months ago. On the day I was supposed to pick it up I received an email confirmation at 8am confirming the reservation. I got there at 8:05 and they told me they had no car available. Then they gave me a number to call for a refund….. 7-10 business days!!!!! They got a 1 star because I had to!!! Luckily Nissan of Cookeville saved the day!!! I’ll NEVER book with Hertz EVER!!! Also the 2 gentleman working didn’t even care to help me I felt like I was an inconvenience. Shameful!!

The interior is well decorated but its customer service is not tolerable.

If I could leave 0 stars I would! I had reserved a car with Hertz and paid for the insurance 3 weeks prior to my rental date. I called to confirm my reservation the next day and 2 days prior to arrival. The day I was supposed to rent the car and go on vacation, Hertz calls to inform me that they do not have a rental for me!!!!! This is Hertz in Cookeville TN, So I didn’t have a car on top of the fact that I have not received my money back for the insurance! This is the worst experience I’ve ever had with a rental company, I called Enterprise (after the call saying Hertz didn’t have a car ), and got a car the same day! Stick with Enterprise folks!

The staff was very friendly. We got a really good deal on a rental. I really hate that people just have to smoke in the car. They tried to get the smells out... Ugh! Like I said the staff is very nice.

I have rented from this location at least 5 times over the previous 2 years. I have found the service to be friendly and helpful. Great AAA discounts. I would recommend.Just have them check the tire pressure according to the dash before driving away.

Darren and Griffith both super nice and helpful.

Do not book with Hertz in Cookeville. I booked a month ago and they called the day before my trip saying they had no cars available. There are plenty of cars listed on their website. The customer service rep from the store said that they list a bunch of cars that don’t represent what they have available. He also said he would not call any other Hertz places nearby to see if they had cars available. Horrific business practices. Zero stars for customer service and for Hertz in general.

I rent from Hertz nationwide two to three time a month. I get hands down the best customer service from the manager at this location. Can’t remember his name, but he know me and knows what I like to drive and has it ready for me when I arrive

Called to rent car while mine was in shop. I told them prices and vehicles that I was seeing on their website but wanted to talk to a person instead they were able to get me in a car a little cheaper and better car than what I had been looking at. I arrived next day the time I told them they had everything ready to put in computer and went out side to let me look at car, didnt take but about 15 minutes and was the same when I return the car.

Reserved a car online. After driving an hour to pick it up, I was told they didn’t have any available. So I can understand that considering it was the Saturday after thanksgivings. The reason I am leaving such a low review is because the young man that stated I saw your reservation when I got here this morning, but never even attempted to call me to let me know. He even stated he had been there for over an hour. The second complaint is when we asked about another hertz nearby he stated he didn’t have time to look. There was one customer behind me. We even just asked for their number and he stated again that he didn’t have time. Poor poor customer service. My boss would fire me if I told a customer I don’t have time. Luckily 2 mins down the road I got a more expensive car rental for a cheaper priced then what I was going to pay hertz. Car dealers are so much better

Went to rent a car that they said they had. Got there, not the car I reserved, all they had was a rental that cost 75. More a day.

My experience with Hertz in Cookeville was the best service I’ve ever received from any company!! I had to deal with some personal issues during my time with my rental and the manager (Darian) went above and beyond to help accommodate me! I was blown away by his professionalism and his genuine concern to resolve my problems. I would HIGHLY recommend Hertz to anyone looking to rent a vehicle!

Do not book 3rd party and think they will rent you a car. Because they will tell you they do not have any 3rd party cars available then customer can walk in and book through hertz and have a car.

Quick and prompt service

Made a reservation showed up on the day of they said they had no car for me.It wasnt my fault you are so poorly managed that you cant take care of your customers. Wad deeply disappointed. Wont be back.

Wife had vehicle reserved for two months. Call day before reservation and say they will not have vehicle. Thanks for nothing.

Dont call 30 mins before closing because they put you on hold deliberately. I had to go in person to speak with a person. Hard to do when you need a car. Thats just wrong to treat business that way. But the guy who set me up did fine.

Great experience the guys work very hard on getting my rental for me highly recommended

Very friendly. They got me on my way in less than 10 minutes. Thanks!

Great customer service from Skylar! He picked me up from the collision center and returned me when my car was finished at the collision center. I had many questions due to it being the first time I rented a car, and he was very patient and thorough with his answers. Would definitely recommend to a friend!

ID RATHER RENT A CAR FROM ISIS THAN FROM HERTZ. I needed a vehicle for a military trip. I booked it a few days in advance, but called the day of to say Id be 45 minutes late, but I was definitely coming. I was told that they were short cars so would have to charge me extra to hold it.... I looked online to see if I could get something somewhere else. The same place had the same car and at a cheaper rate than what I had originally booked it at. I had free cancellation so I called back explained it and said Im just cancelling it. Well I was agitated and almost went with another company, but I didnt which turned out to be a mistake. I thought maybe it wasnt just bad business/ service and booked the same car online for 20 cheaper than originally. I booked it for 6pm online because it was an option. I showed up approximately 5:55 and the doors were locked. The guy behind the counter saw me and scurried to the back where him and another guy hid in the office.... I knocked a few times and watch the time tick until the scheduled closing time. I thought maybe they were coming back out, but when realized they werent I tried calling Hertz customer service and they called the store and couldnt get an answer. I traveled an hour to get to this store... now I have to travel 2 hours the opposite direction just to find an open place (airport). I have an early report/ formation time and have to drive through the night. I travel constantly for the military and usually go with cheaper rates, but Id pay extra for a place with decent customer service and I will tell everyone I know to.do the same. Thought maybe its just this store but the call center is equally worthless. I have never seen a business run like this.... close early and leave someone with a reservation who showed up before the reservation time just standing outside... then run and hide in the back.

I lost my car in an accident and the insurance company was paying for a rental since it was the other parties fault. I was also starting a new job, so as hectic as this all was, It was so nice to meet the guys here and have them be as helpful as they were. I absolutely enjoyed working with everyone there. The guys working in the front were awesome and very helpful. The only negative is that I lived pretty far away and had to drive to pick it up AND drive to drop it off. Despite that, a worker STAYED OVER in order to wait for me to get there and even helped me in the office. Theyre amazing!They also had to deal with me, my parents, and my insurance company calling all day so thats even a plus. Thanks so much for helping!The rental car was pretty amazing too. Ive never had an idea to get an Volkswagen Jetta until I drove theirs. And I honestly miss that car a lot.

Great location. Staff is always fast and friendly.

The staff here at Hertz in Cookeville and the manager Darien are AMAZING! Everytime we rent a vehicle here the experience is phenomenal! In the past we would only rent in Nashville for better rates but recently the Cookeville location has helped us so much and blessed us with UNBEATABLE DEALS!! GREAT JOB GUYS AND EXCELLENT SERVICE -Oliver

Very friendly. Pleasant surroundings. Great experience

I had to rent a car when my car needed a new heater core and the garage I had to take it to had to wait for the part so I rented a car from here. I walked right in with no reservation and got a car right away. I wanted a compact but got a mid sized for the same price. Will NEVER go to Enterprise because of the problems I had with trying to rent from them. Who carries a copy of a bill with your address in their car? Not me!!!!!

Experience was great all together. The return process was wierd, but everything ended well. I would definitely recommend all my friends and family use this company.

Great guys.. Decent pricing but they dont tell you online you need great credit if paying with a debit card! Was a hassle renting with bad credit even tho I already prepaid.Must have good credit OR pay with a major credit card to walk out with no issues.

I had to rent a car while my vehicle was in the shop. Only one gentleman, Thomas, was there at the time. He was cleaning up the cars, managing the phone and the front desk with aplomb. He was courteous and helpful to everyone, and seemed to be totally unruffled by the hectic conditions. Hertz has EXCELLENT customer service, and great prices on car rentals, too.

The people were really nice and helped me with everything. The only thing I didnt like was, I only needed the vehicle for 1 day and when I was returning the Hertz office was going to be closed. So I had to rent the vehicle for the whole weekend. Since I had prepaid on line, they said there was nothing they could do. Other than that my experience was good.

Rented a Hyundai Sonata for 2 days. Car was in a really good condition. They also gave me a drop off service back to my apartment (because the place wasnt too busy at those hours) even though I hadnt booked one. Employees are really nice and friendly. Definitely recommend Hertz!!

My mom was in a bind with unexpected car repairs needed and Darien Tubbs came to her rescue setting her up in a great rental for a fair price. His service and kindness were needed and appreciated during a very stressful time! It was nice to see someone taking care of my mom, I usually try to accompany her to make sure no one takes advantage, but I was please with the honesty and sincerity that Darien displayed during our transaction!

Awesome custom service

Excellent service. The folks in Cookeville TN office went out their way and gave me a free ride to my house after I returned the car

As always the customer service was awesome. The Manager Nick is a great guy. Highly recommend if you need to rent a vehicle.

As usual renting from Hertz in Cookeville, TN recently was a great experience! The staff there is always very helpful, and they do what it takes to get the job done. I have been using Hertz for all my business rentals now for 15 years and they have never let me down!

I have had to rent cars due to unexpected traveling and the Cookeville location has been my favorite location. The staff are helpful, polite, and understanding. They are never too busy to pick you up for your reservation and they will also drop you back to your home on your return. Their location is friendly and clean every time. The cars are newer models that are well maintained and clean. The location is convenient to gas stations, the interstate, and on what the locals call Restaurant Row where you can find a variety of good food.

There were issues when I went to get the van that ultimately turned out to be the fault of my bank; however during one of my 3 trips in to the office that day, a woman was waiting and could tell I was having a problem. She looked at me and said “we have had nothing but problems from this office”. She went on to say that she would not rent another vehicle from there again. During the fiasco of trying to get the van, the gentleman helping me made it very clear I had to have the van back by 10am despite not being able to pick it up until 1pm. He said this was because I had prepaid for the van and the office employees are unable to change anything on the prepaid rentals.When returning, Knowing the van had to be back by 10am, I stopped at a gas station and vacuumed the van a bit, knowing it was not perfect but assuming that, for more than $350 a week, Hertz would spend some time cleaning it up. The gentleman checking people was abrupt and rude. He informed me yhe van was a little trahed and I could take it to have it detailed or pay a cleaning fee. I told him that I was told I had to have it back by 10am and he said he could change the time. I took the van, spent an extra $40 to have it detailed. The detail company had it done in 25 minutes. When I got back in the van to take it to the office, I noticed the steering wheel had a greasy texture and the exact same smell it had when I picked it up, leading me to conclude this is a regular occurence.Between my own experience and my conversation with the other woman, I will not be returning.

Good service and friendly staff. Rates comparable with Enterprise. Car was delivered promptly. The only complaint is its very hard to get through on the phone. Busy signal then after many attempts finally got thru. Must only have 1 phone line.

The entire rental experience was great. I requested that the car be dropped off at Sparta airport and it was there when I arrived. Very helpful and easy to work with.

Reserved a car 1 wk ahead get there to pick it up an they tell me they dont have a car they never gave me a call to let me know or anything but luckily 5 mind b4 they closed at 12pm a gentleman returned a suv an they let us get it for the same price which was nice but they definitely need to figure out how to run there website make sure you call them to reserve a car dont do it online

The gentleman that picked us up was so pleasant & helpful. Explained everything about the process with the insurance company. Would highly recommend them.

I rented a car over Memorial Day weekend. The office was incredibly busy, I believe they were even running low on car inventory. Johnnie was the person who handled my transaction. He was very professional handling the multiple customers, washing/cleaning the cars, and delivering them to the customers all. He was the only person in the office, and we could tell he was busier than one person deserved to be, but he never once complained. He delivered far better customer service than I am accustomed to getting in this town. thanks!

Great, friendly service! Great car, and great price. I was nervous since it had been over 7 years since I had rented a car, but they made it a very pleasant experience.

Just wanted to say thank you !!!My son went to rent a car this morning at the Enterprise Rental in Cookeville TN. He has been renting cars there since 2007. This morning even though they opened at 7:30 and they were washing cars while we were there they said they would have no cars available until 11:00 am. He needed one this morning first thing. Then he was told they couldnt take his debit card without a utility bill in his name. He doesnt have any bills except a cell phone bill in his name . I just happened to have one with us but because it showed an unpaid balance they wouldnt except it. Then he asked if he could pay with cash and was told no it had to be a card. I was very disappointed with this service, I understand there are rules, policies and procedures that must be followed but this was too much. You cant use cash ?????????????? And especially since he was a return customer since 2007 , he has rented multiple cars , never had this much of a problem. But , it worked out for the better , he went to Hertz , got a car right when he needed it , no hassle and for a cheaper price, so Enterprise lost our business and Hertz gained it. and just so you know I will tell all my friends that use Enterprise to take their business to Hertz as well.

They could not tell me what kind of car I would actually get in advance and were pretty rude about it.

Reserved a car via an insurance claim repair on our primary vehicle. Provided the facility with a weeks notice that we would require the rental at a specific time. Dropped our vehicle off at the collision repair facility and proceeded to Hertz. Hertz had three people waiting in front of us and did not even take our name. Went to breakfast and came back. The backup queue had reduced to two in front. Still no cars and absolutely no customer service skill competency for the staff. Save yourself the headache and disappointment, select a different rental car company.

Great customer service..rented one way..but feel the 200.00 deposit was a complete ripoff. I wasnt told about that a no pet policy in the vehicle. Got charged 150.00 for pet hair after I had cleaned it out myself. Hertz lost my business from now on....

Every one was very nice and helpful.

This place is Great for, Sporting around in Limited Addition, Advertising as well,😍love it so that we back.

Went to pickup a reserved car office was closed. Emergency number no help at all!!! There were 4 other customers in same situation. Will never rent from them again!!! Bad business management.

Heaven to Betsy make sure you call in PLENTY of advance to reserve. Our rental was due to a car accident and the insurance company said our car was ready and waiting. We had to wait 4 hours before we got a car.

Nice friendly people, go out of their way to accommodate you

Cool people, but small selection of cars

Read the fine print carefully. What you hear is not always what you get.

Car was nice, but had to sit and wait for almost an hour to get a car.

Helpful even though he was the only person there at the time😊

Affordable car rental close to many Cookeville car dealers.

Nice prices if you reserve a vehicle first.

This is the worst car rental place Ive ever rented a car from. Go too enterprise or Nissan

Great service and the friendliness on everything was good

Five Star Service from my favorite guy Johnny please get more like him👍👍

Very friendly, and answered all my questions without hesitation.

Good car with a great price. Johnny provides good service

Only car rental place in Cookeville and excellent staff and service and reasonable prices

I rent from Hertz globally as a business traveler. This Hertz location has the most unprofessional staff. They have dirty cars, which when I reported, they acted hostile and told me that I couldnt rent cars any longer. I would include the video here if i could.

Excellent staff great rental car

Prices fair.service excellent.

Great price and service

Friendly Staff, made my worst car rental (rented from Nashville Airport) return the only good part of the rental.

HORRIBLE!! Couldnt have ever been treated worse if i had the option wouldnt give them 1 star!! Reserved our vehicle online went into the office the next day to see what all we needed to bring with us on rental day....they said license debit/credit card and proof of insurance if we had it. Came time for rental day at 3pm got there and they told us they didnt have our vehicle but they had another one for us but only because someone didnt show up to pick it up???? Then they tell us our credit isnt good enough to use our debit???? No one mentioned that when we asked what we needed!! And we were told that unless we had a major credit card or someone could rent it for us with better credit we couldnt have a car! The guy was rude and disrespectful. NEVER AGAIN!!

Great Service! Great deals!

Great, quick customer service and friendly people. I would rent from there everytime

Friendly. Didnt take too long to do paperwork.

I did not visit Hertz. My insurance company is located in that building beside them.

Would not take a Chime visa

Good people..

Dont ever get a car here they over change

Great people to work with and great prices.

Worst service didnt even want to help so went some were else

If you want the junkiest rental car money can get this is the place to go

Good service!

Youve been warned

Been waiting since 8am for a rental car. ...

They have a crappie cars

I always receive awesome customer service at this location. Jason and Tiara are fantastic!

Great service

Friendly service

Johnny is the best

Shawn is great

Great cars

Very unprofessional and rude I was cussed and dogged behind my back while they thought I was still in the bathroom pissing and then still expected me to get a car

Awful..

Ok

Great people