Lowes is a nice store for all your necessities from your remodel home, make construction or simply go to buy different stuff for make crafts. Let your imagination fly 🌈⭐️💥

I wasted time and gasoline to the fact that LOWES does not keep all branches of their business open on the weekends. (Call ahead and make sure the tool rental, paint mixer, lumber yard, ext...are open on weekends, I drove a friend here and they were upset and dissatisfied with the current policy for customer service PAY OPTIONS on the weekend!!) I would specify if I was sure of the transaction name...but it seems he would normally be able to use phone bill payment for his work supplies and never knew they dont offer it on the weekends?!!Also another critique, I noticed a young fellow using the leaf blower at the yard and home garden area...he was blowing trash and leaves towards the walking customers COMING into the Lowes garden center!! (Obviously he was instructed to do this... poorly managed employees!) There was plenty of carts crates and trash out in the parking lot at 4:30 p.m. I cant believe they allowed customers to be greeted with dust and blown trash.

I needed to get some things for a project like pumps, pipe and some tools for a plumbing job.The store is somewhat difficult to find help but mayne because its the holiday. Lucky for me, i knew what I was looking for or I may have been lost.The team members that I did talk to where pleasant considering the circumstances.

As Ive stated before, I wish all my post could be 5 stars! However, I went to Lowes to get a toilet auger (hope I spelled it right) These devices, can be used to help unstop your toilet and work really well. It took me a minute to learn how to use it. I looked it up on YouTube.Anyway, I found it on line and the price was great, about 10/11.00. much better than a snake.The website told me exactly where to find it in the store and how much it cost.I was frustrated and determined, after leaving Walmart empty-handed.I was thinking, Im going to go right to thisIsle /bay and get what I need.The online reviews were so good for this product, thats why I wanted to try it.Needless to say, it wasnt there; and I just wish, when they say they have something. They actually have it. I ended up going to three stores that day, and finally found it at Home Depot. But I called first. So this is why I couldnt give 5 stars.

There is never a manager in this store and when there is one they are hiding. This place should be closed. Corporate dont care about this location at all. If the place was robbed no one would call the police. If you think this is not true ask the employee

The manager Kim and Ayesha, who I believe was the customer service manager was very helpful, accommodating, and kind with assisting us with purchasing an outdoor patio set. Both of them helped with loading the large items on our truck. This is actually the first time I felt valued as a customer at Lowe’s, and I’m there at least twice a week. These two ladies delivered 5 star service.

I ordered some cabinets online to be delivered to the Conyers store. I explained 10 different times that the merchandise that was given to me was not mine and I needed to return it and pick up mine. The Supervisor (upon request), Maria, said she would check to see if my missing cabinet was there. It wasnt, but her compassion and concern went above and beyond to help and satisfy me as a customer!MARIA BATES YOU ROCK!!!

Not many people around to help find things. I also waited in line a long time. There were two people in front of me. The first person was taking a long time so the cashier on the other side had the person directly in front of me to come to the her line line. I thought she was then going to help both lines move along but she stopped helping our line. I waited patiently but really didnt like that the same courtesy was not extended to the rest of us.

I requested to speak with a manager after waiting in the store for 3 hours. They could not locate a part of a order I placed on line. I was there a total of 41/5 hours. A manager was called 7 times. No manager ever showed up. As a retired manager from Costco I feel this is poor way to do business.

Nice clean and helpful staff. We here in Conyers,GA are very luck to have 2 outstanding home improvement stores Home Depot and Lowes

Went to pick up some sod but ran into a worker named Becky who worked in the garden center and she was especially rude. Gave us an attitude for parking by the sod instead of asking politely if we could move. Then as we waited to show her our receipt so we could start loading the sod she went on the help others who pulled up after us. Finally she asked us if we needed help with a rude attitude and we made sure she saw our receipt. She told us she didnt need to see it and just walked away. I get that she was alone and her helper was just sitting inside, but that is no reason to be as rude as she was. Its not just her either, we are constantly passed over when we need help. We dont shop here unless we already know where to find things.

Great store. An adult toys r us.Could do with more staff to help with questions at busy times.

The customer service with outdoor needs improvement. Some associates are there to work, others are walking around hiding to avoid work or looking at their phones. I bought a BBQ grill and the associates who helped me may have been having a bad day but, you get over it when you are at work. I had to go get them to help me after they watched me pull up in front of the store. Then were very slothful and dragging like they didn’t want to assist me. Didn’t want to close my hatchback. Bad look Lowe’s.

This is a clean, organized and well stocked Lowe’s store. The staff here are friendly, efficient and very professional. This Lowe’s store carries Homestead Hummingbird nectar, which is one of the few that doesn’t add red dye. Studies have shown red dye to be harmful to their diet. So if you’re not making your own this is the next best thing.

No help from employees. Item I wanted not in stock. Store was not busy.

It took me 15 minutes to get help and then what they said was in store was not their very disappointed

This location is convenient to my home. I normally can pop in & pop out. I went to purchase my annual black mulch which was on sale 5 for $10. Two cashiers in the garden center both lines were down the aisle. OMG. Its that time of the year. Speedy checkout was not an option. The young men at the loading dock (Jay) was very friendly got me in & out even though there was a line there as well.

Normally I would give Lowes a 5 star but today, the first 2 associates I asked to help me find packing tape couldnt find it. The 3rd associate was nice enough to help me find it.

Im torn between 4 and 5 stars. Honestly, since the panorama, I use their website to see if a product is in the store, print out the page with isle # and location, and do tactical extraction. Not many people were in the store at 4:30 on a week day & I think most people were masked.

God is good l was able to find the items that l needed my barcode wouldnt take so l wasnt able to make my purchases.

I went there to purchase some disposable Black mask. The website said they were in stock@ Lowes in Conyers. So I rode down there from Lithonia, I got there and the first employee I asked didnt know where in the store they were located. The second told me aisle 4 & the back of the store, only no black mask..The third person sent me to aisle 17, no black mask. I was very disappointed. I wasted time & gas. Please update your website..

Im not sure if its the specific location that is to blame for this but we had an appliance delivery fulfilled buy LOWES OF CONYERS, GA. That was never completed. Delivery staff simply left the item in our garage and said they would be back to complete installation after getting something they left at a previous site. They never came back and we are still trying to coordinate a time to compete installation . . . So yea . . . Ill never be doing business with this location again . . .

Experience good. The lady cashier wonderful .she is people person down to earth

Treating customers like criminals seems counterintuitive to long term business success. I generally use my reviews to champion companies, managers and employees who do an amazing job regarding customer service. Demanding a customer paying with a debit card and a mask on to show his or her ID sends that customer out the door with a sour taste in his or her mouth. It also guarantees my future purchases will take place elsewhere.Lowes stock price is up (+0.55). But just barely. Even in a pandemic where everyone is at home full time. I imagine better customer service might show a solid return on investment. Especially because kindness is free.We vote with our $ and give great feedback on things that can be improved upon via our reviews.

Cheep plant scores.....Girlefrend loves emmmm

Dont bother trying to have them install anything. We bought a dishwasher from Lowes Conyers. They told us it would be installed on either Friday or the following Monday. That was 4 weeks ago. The dishwasher is still sitting in the store with our name on it, but they cant get in contact with the installer. My wife has been to the store 3 times and no one knows anything. Even Lowes employees will acknowledge that installation is a joke and theyve never actually talked to the iinstallers.

Let’s start with the good:- They have nicer decor items that provide a great aesthetic to any home- The store is well lit- They always have lumber you may be looking for- Polite staffThe Bad:- Items listed online may not actually be available or in the location listed- While staff is polite it’s not enough to man the lines so there’s typically a wait & you have to use self checkoutOverall, it’s a nice store but you’re better off going to Home Depot unless you know they have what your looking for & are able to go during low volume hrs.

I use this store frequently, employees have been friendly and the store is well stocked. Lately, they seem to be very understaffed. Ive tried 3 times to return an item only to find a tremendous line - and one cashier covering returns. I purchased garden items on a Saturday, and there was only one register open. Multiple employees and management could see the lines, but nothing was done.

Conyers lowes, Lies to its customers, Management and Customer Service Desk is treats customers as criminals.... DO Not Shop here! We our Homeowners who spend alot on home improvement, treat paying customers better, we will shop elsewhere. They have our money and product

Sometimes its hard to get someone to help. But Lowes is a standup store. Good products.

Everything I needed was easy to find... customer service was great...

This location never seems to have what I need. The website says its in stock, then I get to the store and its nowhere to be found. And forget about finding someone to help... They never seem to have enough people on the floor. The customer service is exceptional though. Never have a problem at checkout out or with returns.

Very good customer service. Thank Brittney for your help. She went beyond to help me

Worst store ever, no one answers the phone, line long as the Nile river, employees acts as if you’re not standing there! Employees having conversation about the store’s business, “ I been up here all day by myself with no help” at this point where is the manager! I made a online order on 3/20/21, they brought me a dinted up deep freezer so they took it back and now it’s 4/6/2021 and I still haven’t received my deep freezer! Just refund me my money and I will go to Best Buy !!!!!

Staffing quality has gone way down over the years. There are a lot of untrained professionals these days. I even had one tell me I was wrong, the part doesnt exit/ cant do it; went to amazon and bought my part.

When did Lowe’s lose their integrity? I had two contractors show up to measure and take pictures of my door For replacement. And needless to say all I received was promises, excuses and silent treatment. Their lost not mine thankfully they do not have a monopoly on door installation . I should not know they are having contractor issues.

When to Lows looking for a power washer, there was a few on sale with the assistance of Jennifer she made it happen, she was very helpful and knowledgeable extremely helpful way to go Jennifer and pleasure

The worst customer service!!! Noone never answers the phone or transfer you to another department, still noone answer the phone. I was told the store manager is on vacation and there is no other store manager there to help me.Still my problem is not fix. Close the Conyer, GA store.

Lowes is usually good. I seam to get what I want at a fair price.

Found it hard to find online pickup lockers .Then I had to get on my knees to see the display screen and key pad. The one person who tried to help me was a new-b.His ck- out line way 5 or more deep.His ck out super was to busy chit chating. with one person to notice. Then turned and started paper work. The kid came to me standing inside the door, and said she could help me. He had paged for help 3 times.Ill stop before I start to Rant.

I have called this store 14 times since 8am and no one answered the phone in any department. I could not even get the manager. This store is closer to my home, but I will be taking my business somewhere else. Rude staff and never available for help.

Such good customer service! Oliver was more than helpful with finding my plumbing needs. Shanika (forgive me if I spelled it incorrectly) in painting was also exceptional with her customer assistance that was much needed.Love to see customer service like this is alive and well. Thanks for the help Lowes!

Got a nice yard cart, but no bungee cords, despite online saying there were plenty

Order was supposed to be available for same day pickup. I received a notice a week later that it was available Tried to cancel order after going to the store the same day and walking inside to pickup items to no avail. These stores will probably be fully automated within 3-5 years.

I no longer shop at home depot. Service at Lowes is alot better

This location has the worst phone customer service in the world. Ive never seen anything like this. Ive been in the store several times for a door install and the doors came and were installed wonderfully but going in to find someone at the door section you wait more than 20 minutes. I purchased the washer and dryer online because I didnt want to go into the store and that did go great. But now Im wanting to buy a dishwasher. I had to have the lowes install team come and do measurements. They did measurements and said someone from this store will contact me once they send my measurements over. The lowes install team took the measurements about the 18th of March, one month passed, two months past, no call from lowes. My dishwasher is not the STANDARD SIZE like all dishwasher sale people say when you go there. So I requested for them to give me measurements and calll me instead of me coming in to get whats recommended and then I can decide and order from lowes. I emailed Lowes installation, they said they would contact the store and the store will contact me. I called store, phone rings and rings and rings, I get routed and routed and routed. For two months I have been calling this location and no one in Appliances ever answers the phone. Today I called again. Selected Appliances, it rang and rang for an hour, then someone came on the phone routed me back to appliances 6 times. I then asked for a manager and the phone rang and rang and rang. And no one ever came to the phone after another day spending an hour on the phone trying to reach someone at this lowes. They almost had a 5 star track record with me but for me paying for installation measurements and no one calling me back, not even a courtesy. Horrible. The installation team even said they will transfer this over to the District Manager and STILL NO RESOLUTION. I need to order a dishwasher, I already paid for measurements, the measurements were sent and NO ONE HAS the courtesy to answer the phone, call, nor email so I can buy a dishwasher Ive been waiting to get since March.

I purchased a new husqvarna zero turn mower online. This would’ve been my third mower purchased online from Lowe’s. When the mower arrived, it came with no paperwork, warranty info, owners manual, etc. no gas. Dead battery. No spare key. No attachment for the deck to be cleaned. Once I charged the battery, put gas in the mower and started it, the lawnmower runtime indicated that the mower already had 36.9 hours on it. That’s a whole summer of cutting my property. The mower is supposed to have an oil change at 10 hours. I realized I was sold a used mower, so I immediately turned the mower off and contacted Lowe’s. When I called to have the mower picked up, I was told that I would not be refunded until I drove to the store. I don’t have time to drive to the store; that’s why I ordered the mower online. I want Lowe’s to undo everything they did and return my money. I will not purchase mowers from Lowe’s in the future or other expensive items from the online. I pass tractor supply and Home Depot to buy items from Lowe’s. I don’t think I will use Lowe’s anymore. I would like for the person who tried to sell me a used mower to be held accountable.

Why offer curbside pickup and then when you arrive they tell you you HAVE TO COME INSIDE TO PICK IT UP??? What is the point? I guess they were only offering this luxury when covid started. The nicenasty customer service woman was ,as a matter a fact, about it like I inconvenienced HER by calling when I arrived to get someone to bring it out. Get it together Lowes! 👎🏼

This Lowes always has great quality plants! I have also experienced great customer service Everytime I have visited! They usually have a good sale on a variety of items like lawn mowers and other lawn care equipment, which makes shopping for big items like that a little less terrifying. The employees are always welcoming and helpful if you have any questions. I will definitely shop here whenever I need anything for home improvement!

My curbside pickup orders are usually ready within a reasonable amount of time. Lately, it’s taken much longer for the orders to get filled and even longer to get it to my car. The last order took over 3 hours to get to the car…. Only after I stood in line with for 45 minutes on my painful knees.

No issues. I was just getting ideas. Found some rugs at good prices.

I have always enjoyed it inside the store that you can smell the items in the air that you can get to work on or with

Nobody attends the phone calls. Put u on hold for long time and later dumps the phone. Hard to find the right employee for help.

The employees dont go out of their way to be friendly or helpful. It appears they are there just to draw a paycheck! It is very rare to have someone ask if we need help finding something. They just stand and watch you search for what you need. I dont believe Ill be coming back to this Lowes at this location again. I will go out of my way to find another location such as Lawrenceville or Snellville.

Only 2 check out counters open and they were not working properly. Customer asked where were all the cashiers. Cashier replied, they were out with covid, because customers refuse to wear mask. The cashier had to assist me 3 times for 1 item, scanner didnt work, computer needed cashiers code. This was pretty consistent for the 6 customers ahead of me. The price did ring up property.

The Lowes Home Improvement Store at Hwy 138 in Conyers, Georgia needs improved management. This is the second time that I have visited the store in a month to purchase garden products in the garden shop. The lines are very very long, only one cashier, and once you purchase your heavy garden items there is no one available to load your vehicle. You have long wait times and you have to keep asking for help.Sad part is there are a lot of senior citizens waiting to check out in the hot sun. I personally went to find a manager, no where to be located, but the worse part of the experience is that there were a lot of younger associates just walking around inside the store, personal phone in hand, doing nothing and appearing to be hiding from work. They should have been helping in the garden area.I am a regular customer, the store has gone down hill, shelves are not restocked, items wasted or thrown every where. New or Improved Management ...Please.Thank you.

Curbside pickup needs work. I Was here at at 6:50am and get tossed around on the phones and put on hold. Got hung up on soooo. I went another time and had great service.

I bought garden supplies and I was the 6th person in line. The cashier was waiting on a manager to override some item. Three of the customers left the line to go inside because we were in line for about 20mins. I waited another 10mins before a manager come out. So my experience at Lowes today was slow and unconcerned.

Workers are courteous and they always take care of you promptly.

The staff were super helpful and courteous even at 9pm. I Always have a wow experience.

I usually get good service from Lowe’s. But this one has had a couple of issues the last couple of visits. Wrong price on some paint. The girl made me wait and no one showed up. She said they were understaffed. I said forget it and finally left.

ANSWER THE PHONE!!!! IVE HEARD THE PHONE RING FOR 30 MINUTES!!!!Where is my refrigerator? Poor communication from store to logistics to customers. Very inconsiderate. Im still on hold listening to your phone ring.

Wish they took the time to set up the entrance areas for Holidays (Halloween and Christmas, etc)

Looking for a little light bulb for fridge associate saw me coming with it in hand.Told me its not here and help me find it on amazon.Amazing and didnt get his name

I go to this store often but never go here to return anything the line is always to the back of the store with one cashier working the line dont know what there deal is here but they need to hire more help for customer service Ive been standing in line now 45 min and still have 3 people in front of me

This particular Lowes is so difficult to receive any kind of customer service! Its just so awful to allow a customer to stand around waiting for assistance for 30 minutes! One employee tried paging 4 times for someone to assist me and after waiting for 39 minutes, I went to the front and told the person behind the counter my experience and that I would not be purchasing our bathtub from their location due to such awful customer service. It was NOT a busy day and there werent that many customers to justify this situation! I definitely do NOT recommend this particular location!

I have doing business with Covington Ford for a lot of years. Most pleasant place to purchase or get service.

My favorite hardware place. Employees are helpful.

Great customer service employees are the bomb they deserve a boost in pay or some extra vacation days or something

The employees at this location is not very helpful and sometimes can be borderline rude. On one occasion I spent hours in there just trying to get help on what I needed to repair a wall. The guy was in the middle of helping us then he left and went on a lunch break. The lady who replaced him had absolutely no knowledge on what I was inquiring about. When I tried to show her the part I needed she insisted that they didn’t have it (which I went and found on my own). If this Lowe’s was not close to me, I would not go. Sometimes I go the extra miles to Home Depot just to get the better service. However, they do tend to have the products that I need.

They always have what I need when I need it. Great prices as well as location.

The Lowes in Conyers, GA needs to tighten up on their customer service skills. I waited over am hour to speak with a manager. When the manager finally came out to help me he stated he needed to make a phone call to resolve my issues. Apparently the call took an additional 30 mintues. When I looked up he was walking out of the store and never returned to help me. It took one of the online team members to help me and it took them less than 5 minutes. Completely unacceptable.

Nice staff. Good selection of things I need.

This is what I heard an employee tell a customer asking what isle something was on. Cant you see Im helping someone

The material prices are unacceptable. The law calls it price gouging. I wonder who their paying to get away with this. Its time for the feds to step in and make some arrest.

What a joke , prime example of inadequate help at a store , couldnt get a manager to assist , 4 different associates , ZERO help , absolutely amazing that the folks they got hired can barely speak English #1 , cant do mathematics #2 and all in all ZERO assistance , what a waste of my time !

Fairly good visit. There were no rider carts. Im 75 +.Im going to start using the service where what I need is brought to the car.

I got everything I needed. Couldnot fine anyone to help me. At all. But i got help from a customer. Everything you was in place

Me and my Daddy stayed in here 3 hours trying to get a hundred feet of pipe with no help from anybody I took steel fence post and had to knock pipe off of top shelf and let it hit the floor you would think they saw it on camera and would come a running nope didnt happen yes Gen manager dont hide I ask help from you to

The Lowes store in Conyers, Georgia is the worst place to go for appliances and customer service. I purchased a dishwasher and washing machine on Thursday and was scheduled for delivery of IN STOCK (I was told by their salesman) appliances on the next Saturday. I was notified on Saturday morning that I was NOT going to get my delivery because they did not have the appliances that I had ordered and paid for. I was rescheduled for a week later on the next Saturday. SURPRISE...NO delivery and I was rescheduled for the next Wednesday and then rescheduled for the 4th time to Monday. At this point I canceled my order with Lowes and purchased my appliances from Southeastern Appliances in Covington, Georgia. I was able to purchase, pick up my appliances and have them installed in a couple of hours.

Still here waiting for assistance in blinds. Waiting so far 30 minutes no MOD a a a available or aisle help. She’s at lunch! Wow! Amazing!

Nothing like calling the store five days in a row, at different times each day, to multiple departments each time, only to be shuffled around and put on hold IF you can even get someone to pick up the phone. Or, you specifically say to the customer service rep, dont transfer me to that department because they havent been picking up the phone, and they put you on hold for a few minutes before transferring you anyway. Then, when the department youve been trying to contact finally does pick up, its to literally pick up the phone and then drop it back down and hang up on you. Very unprofessional. If you lost my order, just come out and say it instead of leaving me on hold for 45 minutes.

Its spring time again, each year out of convenience. I go to Lowes to keep my yard and fowler bed around the house neatly trim.

This Lowes had the best plant selection out of all other Lowes we have visited. Awesome selection

It was a good trip!! Online said they only had 1 of the planters I was looking for but they actually had 2!!!

Very helpful and friendly staff some go out of the way to help you

When come to Lowes I can never get help and then if I stop someone, they act like they are to busy.

I had a good overall experience. I was struggling with tile choices and Joe in the flooring department assisted me, made suggestions and even introduced me to a product I didnt know existed!

The service was slow most of the employees was rude . I will go to home Depot in the future.

Slow customer service with goods long out still in webpage. They do have lots of stuff all in one place with cheap prices.

Visited this Lowes because it was close to the rest of my errands. I wont do it again. Came for a simple paint order. I asked for assistance from the customer service desk. There were 4 associates standing there but instead they paged some one to come. 20 minutes and 2 more pages later and still no one came. We left. I would much rather go to the Lowes off Panola. They are much quicker and efficient. This was such a waste of my time.

Love lowes due to very helpful people and great merchandise

Did this review while waiting in returns line an unnecessarily long time, AGAIN . It’s after work & people will come in & there’s ONE person working . I’ve been waiting 15 min already & still have 4 people ahead of me. Inefficient!! Let us start returns online-even Walmart in the current century! Makes me want to go to Home Depot!!

I use this Lowe’s frequently. I don’t normally need help with finding anything except today. I was buying a new grill and dealt with the sales associate Ms. Ellawrence. She was extremely kind and helpful in finding what I needed and wanted to to get me a flat trolley to place the grill,in box, on. She had to search the whole store and parking lot until she found one and brought it back. Not many places have employees like Ms. Ellawrence. Give this lady a promotion.

This particular store I dont have any ill will towards. It was a ghost town that was nice. My ill-will goes to towards the corporation of Lowes. Its deep-seated too much to get into why hate them so bad and I will spend more money at Home Depot given the same convenience in locations.

Terrible customer service. I placed an order online and scheduled a delivery date, confirmed the date and time of delivery and order never showed. No notice from the store about delayed delivery. Been calling every day for the last 2 weeks to gets some answers and Iv spent 3 hours per day on hold or listening to the phone ring endlessly. Piss poor service.

I have shopped here for both personal and work related material/supply. I have had problems with major purchases. To begin with, I’ll say it is currently impossible to get someone on the phone.An order was placed for a freezer. We tried for days to get someone to pick up to tell us if it was delivered. Finally, my mother-in-law went at 7am to check. It was confirmed to be in store, and would be available for pick up that day or the next. I waited until the next day to go and arrived at 5 o’clock it was confirmed in store but none of the staff could find it. Almost 2 hours later, the assistant store manager E substituted a different freezer of better quality and I left for home. I have now gotten the freezer home and it is damaged.I am not looking forward to what I assume will be several hours more of effort to exchange this freezer. Not looking forward to the wait time for it to be delivered or it being lost in the store somewhere. I am overall, not looking forward to any more interaction at the Conyers lowes.I want to say E was extremely helpful, but my overall experience here has been repeatedly poor to the point I will be taking my business to Home Depot and the Lowes in Loganville.UPDATE: The situation has been resolved and everything is fine now. I did have to wait quite a long time for a resolution but am absolutely satisfied and appreciate the management at Lowes in Conyers.

I almost always find what I need for my home improvement tasks at Lowe’s

Nikki in customers service is the best. She was taking care of me and training at the same time. Great leader! Jocelyn looked new, sounded new, and was a little slow cause Lowes hires special needs. But Nikki was very patient and caring. Lowes is great.

If you have ever visited this location and find yourself in need of going back, you are already filled with a sense of dread. Well today’s visit mirrored every previous visit. The level of contempt that the employees direct at customers is absolutely disturbing. If you are looking for customer service, shop elsewhere. I felt like I wasn’t wanted here. I’ll drive to Madison next time.