They dont deserve the one star but I had to give one in order to do this post. No one came out to meet us, we had to go in to tell them that we had an appt and they said just to leave keys in car and wait in the waiting room, never asked for name or anything 😒

Quality of service is always very good and the staff are professional, knowledgeable, and friendly. Service is slow; 1 hr for pre-scheduled tire rotation appointments and longer sometimes even for pre-scheduled oil change appointments. TV is -always- very loud and obnoxious. WiFi has been not working for several months. I wish they would wash exterior and vacuum interior like other dealers after scheduled maintenance.

Worst Maintance department Scheduled routine maintance a week in advance. Dropped vehicle off prior to appointment time left dealership. Returned 5 hours later had not even touched vehicle. Was told by leaving they put dropins that wait priority. Bad policy goes above service department (owner). Andy lamb is person that scheduled and did not follow through

Great customer service. Very friendly staff, excellent work. My vehicle unfortunately can only have brakes changed at a dealership, so glad I came here.

Car tire had leak in it. They took care of it in great time.

My very First Experience with Caldwell a Young Female service advisor gave us the Best Customer Service I’d ever received at a Dealership and thought that I would continue to bring my vehicles to Caldwell. But last three phone calls the Service Dept rep answering phones very unprofessional as well as discourteous. No basic customer service what so ever. Then take an opportunity of being in area and having time to store decide to drop by for a line service and due to COVID-19 affects it was explained that they have no clue how many hours I could be waiting. Could be three could be all day and old man service advisor smoking cigarettes had a very unpleasant attitude. So, sad to say I Do Not believe I will be using Caldwell Service ever again. Very Sad.

Cannot beat the service prices at Caldwell Toyota. The coffee and drink selection is great, and the new furniture is a plus.

Good service.

Horrible sells people. Try to screw you over