They came and got a big wasps nest out of our backyard. Yes, they got the wasps to go away but if you own a dog I would NOT recommend this company at all. I have never left a review but this situation is ridiculous. When we asked if the chemicals they used to kill the bees was harmful to dogs they said no that we are completely fine. Well, it’s been a couple weeks since they came and this morning my 2.5 year old husky was digging in the back yard right at the tree where they serviced. She now has neurological damage and is at an emergency vet for the next 24-48 hours to be monitored. While she was at the hospital we were trying to get ahold of them to get the exact three chemicals they put in our backyard. The lady on the phone did not seem to care at all that our dog is potentially on her death bed and that we needed that information immediately. She made excuses as to why she couldn’t have the information to us within a couple minutes because she “just came back from lunch”. We called 10 minutes later asking if she got it and she said “Oh yeah I got to do that”. When she finally gave us information she only gave us two out of the three chemicals used and refused to tell us the third. We had to threaten with an attorney to get the final chemical they used on our property. It is obvious that their customer service did not care one bit.

The tech came out to spray for spiders. He also sprayed my rose bushes. I asked if that would harm them he said no! My rose bushes are dead and I still have spiders!!! Will not use this service again and will not recommend it!!UPDATE: So the owner said she couldn’t find my info. Well as soon as I called it was there right in the system. I sent photos of my dead roses and spiders and webs!! Crickets!!! So I reached out again. She offered to re-spray for 50$!! You killed my plants and didn’t get rid of the pests!!! No thanks!!

We have used them for 20+ years. They spray our house once a year for Bugs. They have treated any specific problems we have had and charge a fair price. We are always happy with their service!

We moved to Concord N C approximately 2 years ago. We had Acme perform the home owners inspection for the home we were purchasing. Our experience with Acme with the inspection and on two additional concerns we had have been excellent. They live up to their mission statement by showing the customers they are first and I can assure you our experience with Acme has been just that. The entire staff we have spoken or worked with is friendly, knowledgeable, trustworthy, professional and affordable. The office staff making appointments is Efficient and James Furr, the service technician is extremely knowledgeable and performs his task with confidence which gives the homeowner/ customer the confidence and assurance you have made the right choice by choosing Acme. Thank you Acme in Concord NC office staff, Mike and James. Stephen Hartzog

I’ve used ACME for all my real estate transactions for the last 3.5+ years! I love that they will go to any county and inspect any property for my clients and still charge a flat fee of $84. Don Myers is good, and so is Alan Reames. I like to stick with the same person when I find quality service so when I call the Concord location I ask for Alan or Don and I can usually be accommodated within the next 48 to 72 hours! The inspection report is emailed to you within less than 24 hours and it’s all very seamless! The only thing myself and my clients would prefer, is they be given a way to pay online or at least receive an email receipt of service from ACME. Otherwise I can easily give them 5 stars! I don’t see any need to change inspection companies when Mike Horton seems to have a good operation going!

Always on time, do good work. Recommend

Charge extra for a return call due to lack of what there supposed to do to start with. Don’t think I’ll ever use there services again. Very disappointed. And will let others know don’t waist your money. Why would you pay for something and then pay again. Doesn’t make sense!!

Always professional and will take a minute to explain everything. Ive used them for years.

Weve used Acme Pest Control for over 15 years to keep critters away. They are always on time, very professional and handle any issue right away.

There is a reason why Acme has been in business for 75 years in Concord. They are that good. Give them the chance to do your home. Service is like it should be

Friendly and responsive staff. Cooper was attentive to my questions and concerns. Thanks for the peace of mind.

Friendly, informative, thorough. Highly recommend their service.

The technicians are always very friendly and know a lot about their industry and options for treatment. I trust them in my home when I can’t make it for the schedule appointment time. This is a trustworthy company with integrity and genuine care for their customers and the quality of their work.

Everyone was very polite.Appreciated it.

Acme Pest really helped us out in a pinch to secure the closing of a property. Mike was professional,thorough and efficient, even having to work around movers! Thank you ACME! We will definitely use your services again in the future!

If you want nothing but trouble and stress with your home repairs and pest control go ahead and use Acme Pest Control in Concord/Kannapolis. If you want a stress free and good experience, for the love of God, do not use them.Oh my! I had them come out to do a termite treatment, install a vapor barrier in my crawlspace, and install well vents at some ground level vents around my home’s foundation, which I’m under contract to sell and which repairs are required for the sell to go through. And oh the trouble. Let me preface by saying that after a week of stress, and having to complain at every stage, they did finally finish the job, but that’s only after all the issues, unprofessionalism, and headache.First, they did not finish the vapor barrier the day we agreed upon. There was some junk in my crawlspace that needed to be removed, and I probably should have thought to remove it on my own, however, contrary to the company’s claim (they called me a liar on the phone) they never mentioned that needed to be done. And on top of that, they failed to notify me they couldn’t finish the repairs that day, and that they would need to reschedule once the stuff was moved in order to finish the job. Instead, they left without a word, and I had to find out a day or two later on my own, when I had time to check the work that was supposed to be done, that it hadn’t been finished. That’s also when I realized they never installed the well vents, at all, period. Instead, they messed up and installed new “automatic” vents that were neither requested or needed at all, and instead of apologizing they claimed that their mistake could qualify as a “discount”. Uh. No. I don’t know in what world that makes sense.When I confronted them about all this, I was called a liar and given nothing but excuses and how a discount wasn’t justified because I got an extra service for free (the vents I didn’t ask for).Third, they stated they would be out on Tuesday to put the well vents in to correct not doing it last week, but when I checked that night, they hadn’t come out and installed them after all . Instead, they waited until the next day and put in the well vents along with finishing the vapor barrier that they promised to finish a week ago.Fourth. All of these repairs were being done, known to Acme, as repairs requested by the buyer of my home, which had to be done by closing (this coming Monday, originally this Friday), with documentation, for the sell to go through. So, in the end the repairs were finally, correctly, finished a week late, and mere days before closing, nearly putting the sell of my home and purchase of another home in jeopardy.In the end, no discount was provided and I was called crazy for expecting one by Mike Horton at Acme, contrary to their claims that the “extra service” which was done due to their error was a discount (which is not a discount, not my fault) and all the junk and stress I was put through and nearly causing a catastrophe to the sell of my home and the purchase of another, which was treated like just a tiny mistake with no remedy. I will never use Acme again, and I highly recommend against even contemplating their use.I’m assuming the termite treatment was done and done right, but I don’t know how to check that.

I have been a customer for almost 3 years now and have never had a problem. I get the quarterly service, live on a fairly wooded lot and have never had issues with any pests. The technician is always friendly and efficient. Only one time did a technician come out before calling first. I wasnt home, so he wasnt able to spray the inside. I called the office, they apologized for the error and sent another technician out within the week to spray the inside. Great service all the way around in my opinion.

The tech was great when he came out to my home. However, I was told that the chemical would last for at least 3 months. Our house was sprayed on May 6th and it is now May 25 and I have ants again. When I call them they tell me they are going to charge a $50.00 fee to come out again it hasnt even been 30 days. They should stand behind the products they use and not charge someone to come out again with in a 30 day time frame. I mean if it had been 2 months even I could understand but not less than 30.

I have been using them for 2 years, and the prior owner of my house also used them. I didnt have any real complaints, until today. I am selling my house and wanted proof of service over the last 2 years. The office manager said she could write a letter on letterhead, which would have been great. However, the annual renewal is due this month and she wouldnt write one without payment for another year. What?? You cant provide documentation for services I have already paid for? Ok. I let my realtor know so he could let the buyer contact them if they want, but I recommended that they find someone else for future extermination needs. Shady business practices.

We have been using ACME pest control for 3 years now, and could not be more pleased with the results! From the people that answer the phones, to the techs that come out to do our quarterly pest control, everyone has been friendly, respectful and prompt. And most importantly, no bugs!

I have used Acme for almost 4 years now and find their service, reliability and honesty to be outstanding!

I moved to a new home back in March of 2016. I had them come out in September of 2016 with no problems. Then, in April of 2017 I set up a service with ACME. I made sure they had the correct address, she even said it back to me. But the order was hand written for the tech and it sent them to my previous address. Why the lady did not delete that address when confirming my correct one is beyond me. However, the technician came to my correct house and performed the service for me and made a note [THAT I SAW HIM WRITE DOWN] about my correct address. Well, that was April and in May I still have ants. So, I called them to come back. They said it would be $50. I was like, ok- youre the one who didnt get rid of them the first time, but ok. Well, they went to the wrong house again. So, my old previous address, was still obviously on my file. Now they dont want to come to my correct address without me paying for services conducted at a house I have not lived in since March of 2016. It is not my fault that my records were not updated. I told the woman in September 2016 and in April of 2017. The technician wrote it down in front of my eyes at my home. They were supposed to go inside of my home today. No one called me to let me know they could not get in when they were at the wrong address. But ACME claims they did the service there- they couldnt have went inside!!!! I am just so very disappointed. $175 in April and in less than 8 weeks I have bugs again and you do not accept responsibility for not updating your own records. Im sure you made my ex-husband happy though, he got a free half-butt pest control service TWICE- since you never went inside his home but say you performed the service.....smh.

They were very helpful and did what I asked for, informed me on the bugs I had and how they were going to do things, the young guy that came out was very nice and worked on my house like it was his home, I never got this from the other company I used before, I will not have any other pest control come out

We work with Debbie and Tim almost daily. Great service.

I had been with Acme Pest since 2014. I used them for termite and home pest control. I recently moved to a new home. They told me the price was going to be more expensive for quarterly service. The new home is 600sf SMALLER than the old home. They would not honor that I had been a customer for 3 years and keep my rate the same. Terrible management!!!

I use ACME for all my pest inspections and on my personal home. I trust them and rely on their fast service.

Very helpful, when it came to our problem they were here rather quickly and were able to identify the problem within minutes

Punctual, professional and (most importantly) they eliminated my roach problem

Good service ..on time