This Facility is using the Covid crisis as a means to limit visitors to its patients. It is not a matter of whether a visitor is vaccinated or not-John Muir is ONLY allowing ONE visitor per patient for the duration of the patients stay. So much for the vaccinated Family wanting to see Grandma one more time before she goes to Heaven!This policy is just a lousy excuse to limit the amopunt of work the Staff at John Muir has to do! It negates the entire idea of sharing families all under the guise of Covid. Vaccinated visitation should not be restricted!!!The emotional health of John Muirs patients or should we say CLIENTS is as much a part of treatment as any other physical type. It is being ignored for the sake of the Administration!

Went to the ER because I fell during a seizure. My hand was throbbing . The doctor just used her fingers and felt around my hand and summarily said it’s not broken. No x- ray. It is. In fact, I have a rare fracture and need surgery. Nice job.

Have an emergency? Do not come to this place. Worse experience ever. I came in with a child with an opening on his forehead, I waited for 2 hours and nothing. I asked for help when he started bleeding again and the nurse calmly said “I do not have beds available,” I told her I’ve been waiting for 2 hours and she said “so has everybody else.” The worse experience ever at a hospital. The lady at the front desk, Monday 8/23 at 10:50pm, when I asked for help she gave me such an attitude telling me to wait. I told her, “don’t give me such an attitude because I do not need that right now.” i complained to security how b*tchy the receptionist was and she apologized for it. Anyway, I left the hospital without getting any help and went to another hospital that would help us. Do not come here, please, do yourself a favor.

I had an ablation done on July 2, 2021. I cannot say enough about my Dr. Carlton Nibley & the entire medical staff at John Muir Health Center. Medical staff who were assigned to care for me were outstanding, professional, tentative, caring & upbeat, quick to respond to my needs. Thank you everyone, you’re the best💕

I was so weak and dizzy , ambulance brought me to the Emergency around 11:30 am . I was being assist by 2 nurses . They took some blood test on me and I stayed in the room for couple of hours . Then , I need to use restroom and I asked nurse help , she took out equipments attached on my body and left without even asking if I can go to restroom alone . I remained seated because I felt dizzy and scared to walk , then I asked again the same nurse named Crystal the nurse with eye glass , I told her if she can help me walked to the restroom , but she said no I can’t accompany you and I will just get you a commode . I’ve waited 30 mins , an hour but no commode no assistance . She seems she just ignored me or forgot . I was really not feeling good , thanks God a very nice guy EKG Technician named ERIC came to do EKG on me and he asked me if I’m ok . I said no , I really need to go to the restroom and he voluntarily accompany me going to the restroom . I said I know it’s not his job description but yet he indeed helped me without any hesitation . He said we care for our patients . Also no one even bothered to give me a blanket , one lady from registered told me she will ask for a blanket but she also forgot and never give me one and Eric noticed I was cold , so he gave me a hot blanket that makes me comfortable . I was discharged , a male nurse helped me and his also nice . But that lady nurse looked at me with an attitude. People go to ER because we are all sick , just give us nice consideration , comfort , let us feel were being taking care of and not making us upset and don’t let us feel humiliated , helped sincerely , respect each patient needs .

This is the most worst hospital Ive ever been to three times in a row I have left because of how horrible their service is. The doctors are standing outside the room chit-chatting for like an hour talking about this that in the next thing when they should be helping patients is I mean isnt that what their break is for very unprofessional when you got people that arent paid in really need help I will never go to this place to get him as I absolutely have to horrible horrible experience and its the third time it happened

Love that they had urgent care when i needed it and also that they were quick and professional! Will go back here when i need to next time!

The front desk didn’t care about my pain the spoke to me disrespectfully when I was asking for help never going to return to this E R

Im not a patient there, but my dad is. He has recieved subpar care from the moment of arrival. He has serious GI issues and since he is medi-cal, he is treated like scum. The doctor told me that he needs to have some testing done, but its too costly for medi-cal patients and that those test could be done out-patient at a later time. But he needs a diagnosis still, so those tests could produce the answers. Bottom line, go elsewhere if youre a medi-cal patient.

Prices are insane but that’s more of a systemic problem, not a John Muir one. The doctors and nurses here are amazing. The ER is not somewhere you want to end up, but if you do - you’re in good hands here.

I was in the behavior heath in the acorn unit. extremely mediocre help. it was more fun than it was helpful, most of the staff were nice but we had one staff tell us that he didnt think any of us were actually depressed and that we didnt need to be medicated. it was very safe but not helpful. one thing a lot of people didnt like was that they made us say why we were there. all this place really helped me with was not killing myself for the time being. i was hospitalized again after this. the two stars were fore the food because it was bussin bussin. if you have a choice, you dont wanna go here.

My wife went to this Hospital with serious pain and Stomachache, first of all They checked if it was a COVID and they left her in one alone room.My wife was crying because it was so painful.After many hours they came back to her and said to her that It wasnt COVID and they said to her that it was nothing.I believe that doctors has a superpower or they are mystics because without any exams they said it.They didnt request a exam and with a magic they knew what it was happening with my wife.they just gave a nausea pill and ibuprofen prescription.It was crazy and horrible, everything there is horrible.After we left this place we went to Martinez Health Center Hospital, I can say it was the best place, super nice people and staffs.After a lot of exams that the John Muir didnt do it, They took care about my wife and solve her health problem, we I definitively recommend Martinez Health Center Hospital.If you have options to go to other Hospital, dont think and go, because this John Muir Hospital is horrible.

Worst hospital in the state of California. Go anywhere but here. They like lockdowns and fire good doctors. Just a terrible hospital all around. Go elsewhere.

Couldnt get in to relieve my dad. Only one person per patient per duration of stay.

Amazing care. Friendly nurses and doctor took the time to listen and seemed to really care. Thank you!

Friendly professional staffing and customer assistance.

Ive been going to John Muir for well. Over 15 years and, sad to say, theyre getting ghetto.

I hope the reviewer can understand i have been treat, throughout my parents and me situation at Concord hospital. My parents cant speak English very well. My mom have surgery this morning before 5AM on 10/16/2020 and we tried to check in at emergency cus the main building open at 5AM automatically. So we have to check in at emergency. Theres security who is American dont let us check in and kick us out with discriminate body look, (we bring the virus and language.) 😡Afternoon around 2:30 PM is the same , the security name SANIA did the same thing , they let them in with nice attitude with there own people and the booth did the same too, (ESPECIALLY LATINO AND AMERICAN). Beside that we are waiting for surgery room, I AM SO DAME SURPRISE 😱 THEY DIDNT WEARING GLOVE 😡 TO GIVE PATIENT MEDICINE ETC... which is DIRTY DIRTY even in MAIN LOBBY. They post the sign keep maintain the distance 😷 but they didnt, they gathering and keep talking between 3:00-3:23PM. The nurse should call us after surgery but they ignore it and only the doctor did. Sound like we have been DISCRIMINATE BEING CHINESE,. so HEARTLESS 💔 SOUND LIKE WE HAVE VIRUS.Compare in Walnut Creek John Muir theres nothing like that. Theyre more nicer and professional. NOTHING LIKE THEM.Thats why i give them poor star not even have a star. I hope they can fix the issue sooner otherwise theres no peaceful only DISCRIMINATE and HATRED.

The ER staff are great. From the nurses to the Doctors. Always treats me with respect and dignity. I like a half hour away a drive pass two hospitals and always come to Concord John Muir.

Visited over the weekend. It was nice to go to a hospital where you can actually park in the parking lot and not have to walk forever. Hospital was clean and staff was friendly and helpful.

Went to ER with severe abdominal pain. I was seen right away had testing done was seen by Dr. Kroll who was very thorough she 🌟listened🌟to me and answered all my questions. My husband was impressed that we were in and out fast, only there for a couple of ours. Great job to all from receptionist, EKG tech, to nurses to the MD. Thank you all for the great services.

Teresa RN in B6 was extremely helpful with my needs. Very professional definately a valued employee

I live in Australia and I was trying to get information on my dad this evening (your very earlier morning) Operator Deborah and the nurse on the unit he is in were so very helpful. . . Operator Deborah tried her best to locate my dad and we finally did. . .thank you to the staff for you kindness to me and my family

I recently spent 4 days over NY at JMH and three additional outpatient visits relating to a liver obstruction. I found the experience including personnel, information, and procedures shockingly poor in several instances. On NY eve they attempted a procedure which didnt work, but they could not perform the alternative procedure the next day because all of the Drs were let off for NY Day. but they would not let me leave so I spent NY eve and NY day in the hospital with no care, information or anything to do when I could have gone home. the following day I had the alternative procedure. the dr only spoke to me just before and after the procedure. no checkups, visits, calls or details. the nurses could not answer a single question I asked about what was happening. I was told to continue the alternative treatment for one to two weeks and then make an outpatient appt to reverse part of the procedure. while being discharged they put all my clothes and belongings in a plastic bag and had me sign a form I had received my belongings. when I got home, I realised my medications which they had taken away and stored in their pharmacy, were not with my belongings. I called to tell them and asked if they would send someone to return them since it was their error. A very surly nurse snapped you signed the form saying you got your belongings didnt you? so it was all my fault and I had to drive back to the hospital to pick them up. I asked the nurse what was the difference between one and two weeks clinically as I wanted to get it done asap. she told me it had to do with when the drainage stopped from the external drain. This proved to be completely false, as normal drainage would continue indefinitely. it turned out the one to two weeks had more to do with the dr schedule and being away for a conference, so it was scheduled for more than two weeks later. I arrived for that appt where the procedure was internalised and the drainage bag removed but the line left in and capped off. I was told this was because I needed a weeks script of vit K to normalize my clotting factors.then to go to the lab for a vit K value and make an appt to have the external line removed. The report they gave me of the procedure and followup correctly described the procedure and the vit K regimen, but the follow up read make appt at Drs office in 2-3 weeks to discuss biopsy results. This was totally someone elses followup lifted to my report not mine. there was no biopsy or appt at dr office. it should have read make out patient appt to remove external line. I found that to be a shocking error, but I did make the appt and called to ask if I would be under anaesthesia and was told yes. so I was in the OR being prepped, with 4 nurses who couldnt decide if I was to be on my side or my back ,and then I asked again about the anaesthesia and one nurse said oh no, no anaesthesia; he will just pull the line out. another nurse said I think he is going to do an endoscopy which would require anaesthesia. the four argued back and forth as Im lying there for the procedure and they didnt even know what was being done. they finally went to find the dr who said yes it would be anaesthesia. I finally had the procedure and left after recovery. The reason I called ahead about the anaesthesia was that they require a driver to pick you up and I said I really didnt have anyone so what happens if I dont have a driver. She snapped in a rude tone then you cant have the procedure. nothing about how to find a solution, just a smart comment. really it seemed no one knew what was going on or how to answer my questions and if they did they were usually wrong. This is not to say all of the nurses were unpleasant; some were very nice, or that the dr didnt perform admirably; its just that they never checked in on me or explained things. I dont think I am overreacting but in comparison to UCSF for example, this was a very unsatisfactory experience and it was just shocking the lack of knowledge and inaccurate medical notes.

Drove myself to ER believing that my left side pain was caused by kidney stones. Arrived at ER (clean), the security guard, registrant, the nurse and the rest of the staff that took care of me was excellent. I read all the reviews but it did not stop me from coming to this ER. Thank You.

Emergency room staff are the best. Thankyou for your help and compassion.

My inpatient stay 8/28-9/7 was like economy section of an oversold flight that went up and didnt come down for days. You cant move, get comfortable, or sleep; and someone is always making noise somewhere. I cant give a single compliment that doesnt end in but...They cured my serious infection, but gave me back crotch rot. I hope that will not be a resistant hospital strain.The surgeon did good work, but it took 3 days delay for him to start it.The nurses are kind and capable, but so overworked that it hardly matters. My picc line wasnt properly terminated. In 9 days I never got a bath, and my room had no shower.Hospital staff carefully set up home nursing for my at home iv infusions, but they picked companies that dont take my health insurance so it all had to be re-negotiated.Bottom line: I will never go back there unless Im unconscious.

I just want to give a shout out to second floor staff DRs Nurses everyone for taking such Sterling care of my loved one this past week. Gratitude eternal from family and friends. Thank you.

Called the emergency roon and the lady who picked up was so extremely rude and seems like sje literally has no heart. Sje almost seemed like she was annoyed i was calling to check on a sibling.

I wish I could give them a zero. I took my friend to the ER at 11:00 pm because he was having horrible pains in his side. It took over an hour before he was seen. Long story short, when the doctor came in to see him, he was laughing! I guess he thought kidney stones were funny. The whole experience was degrading and disgusting. We were there until 4 am. What a horrible place! They should be ashamed.

My wife has been to the ER 3 times in one week for uncontrollable vomiting. She couldnt keep any food or fluid down, as well as meds. Each time she was in the ER, she was sent home only to be brought back a day or two later for the same issue. You would think that someone who cannot keep anything down due to vomiting would be a concern to the ER, and they would want to at least admit to get to the root of the problem. We have seen the following Drs here: Dr.Krull, Dr. Patel and now Dr. Romeiser. It seems that the staff here do not take vomiting seriously and that the Drs here should have their medical licenses taken away. They would rather send a patient home to suffer and not to care if the patient can eat or drink.

Extremely disappointed in the lack of cleanliness in the public restrooms at both hospitals. Walnut Creek and Concord Campus. Specifically, the womens restroom on the first floor nearest the surgical waiting area. After me and a staffer complaining to housekeeping about the unsanitary condtions it took 4 hours and another follow-up call before a janitor came to mop up pee in the handicap stall. The entire floor/corners coving is filthy! As are the walls near the sink area. The faucets have scum and stain build-up on them, toilet rim long time no not wiped. The same filth was observed at the Concord hospital West 4th floor women restroom. Dont these hospitals have janitors throughout the day clean public facilities. Then lets talk about the hospital in-patient areas!!!someone needs to get on this...no wonder infection rates and hospital acquired illnesses are on the rise! I have pictures if anyone cares to see them. On a side note, Why does the Concord Campus let the homeless sleep in the benches outside the emergency room main door? This wouldnt happen in Walnut Creek. Why is there valet parking at the Walnut Creek hospital and not Concord campus?

11/30/14Ive been in the cardiovascular building at John Muir many times for different reasons, most recently, last night (Saturday). On the way into the building there are face masks and hand sanitizer. Inside, my husband and I stopped in the lobby to look at the prettily decorated Christmas tree and other decorations. The main front desk was empty but we were able to find a directional guide near the elevator and figure out which floor we needed.The second floor is home to the progressive care unit - where a patient may be moved after ER, but before a surgery. There is a large waiting room with a TV and many chairs, so your family and friends can come see you but not all crowd your private room at once. Outside of that waiting room is a front desk where I found two friendly girls sitting - happy to direct me to the room I was looking for.Many of the private rooms are very spacious - the one I saw last night had 6 people comfortable sitting in it - and only one patient. He had a private bathroom and it was set up very nicely. Its nice to know that your loved one is really being cared for. Outside of this patients room there was another desk with three other staff people working and checking on patients. Everything was very clean (duh, its a hospital).I really have only had good experiences here when talking with staff and patients. The cardiovascular unit is really nice - hopefully you wont ever have to visit someone being treated in there, but if you do, Id trust that they are in good hands.

Such a horrible place. Some of the nurses are so disrespectful.

I went there for abdominal pain, ( level 9) the staff was exceptional,professional etc. Emergency Dr came in and introduced himself, very thoughtful, explained everything in great detail ect. Test were ordered in a timely manner, gave me pain meds asap. I was very pleased with the excellent care I received here as well as the great news that I was going to survive, it was just good feeling all the way along. Thumbs up to a great staff😊😊

John Muir is a fraud. The doctor there did nothing but a simple blood test, then they claimed around $1,800 bill on me with around $1,200 out of pocket. For a simple circumcision surgery, they claimed on $33,800 bill on me with around $3,800 out of pocket. If you got a subtle leg sprain, the doctor would send you for an ultrasonic scan without doing anything else and charge you around $1,900 out of pocket! a vampire living on blood!

Ive been going to this john Muir hospital and ER for years, however my last visit this AM was TERRIBLE beyond awful. I go pretty often to the ER due to pain. I get a lot of pain regarding my medical condition, and today everyone who would come in my room was very rude to me and they were all complaining of why I was there. they were like OH you shouldnt come that often to the ER get a doctor so you dont come here everyone basically said that SPECIALLY THE NURSES AND DOCTOR. the nurses were so sencitive to things I would say, one of the nurses told me that I was offending her by telling her something in regards my medicine, that is so stupid, I was not offending her in anyway, we were talking about meds and she came up with that. so so stupid. this is unacceptable this is rude and not professional whatsoever. the only Peron who was nice to me was the CT scan lady but everyone else were complete jerks. I will NEVER EVER come back there unless I were to have a heart attack or something like that. Dont come to this hospital people are very bad here. oh and did I mention that when I was getting discharge, one of the nurse pulled extremely hard on my IV while taking it out in purpose, this kind of things SHOULD NOT happen in a professional setting. Please dont come here unless you want to be treated horribly.

If you have any other options DO NOT go to this hospital!They discharged my Dad last night in a total manic state. Hes unable to walk without helpHe didnt have anyone to pick him up so they called and paid for a taxi that dropped him off on his porch !... a neighbor got her grandson to help him get in his house and bed (Not sure how long he sat out there) He cant get out of bed on his own so he has a bucket for a bed pan ....he called me and said he was thirsty but cant get up to get water!Seriously how could medical professionals think that someone who cant even walk on his own let alone feed himself is ready for discharge to go home alone? This story could be much longer and he had an experience a year ago that was 10x worse!And this time Im not letting it go! Somehow someone is going to answer for this!

All doctors and nurses treated me perfect thanks to them iam alive i cant thank them enough

I came into the emergency room suffering flu like symptoms and asthma. I was not even offered a blanket. The doctor was also very rude. My BP was 200 over something and he didnt even address it I guess I wasnt sick enough for them.

I went there in March,got right in, we were the only ones there, so thats why there was no waiting, I was in & out within a hour.And I went there a week ago and the ER was full, but they got Me in right away do to my circumstance,but they didnt. have the right equipment. to do what needed to be done.They did offer to have Sacremento sheriff to come and get me. to take me were they had the equipment to do what needed to b done. Which was problem Sutter Hospital, & I was all ready there, earlier in the week, they didnt. Even offer. Me a bandage!!!!

On 3/23/2018 around midnight I had severe chest pains that led me to John Muir ER in Concord. There was no one there and I was admitted right away! I got into the ER room where they hooked me up and took blood. One ER nurse came in by the name of Arlene and said she was going to give me nitro. I never have had it and because I am very sensitive to meds I asked her if there are any side effects and said I am sensitive. She said there are no side effects at all. She gave me two and my blood pressure plummeted into the 70s, I thought I was going to die!! many nurses came in and were shocked along with the Dr. when she came in. I was so scared! I then was admitted. I really wanted to leave but was so incredibly weak. When I got into my room, a nurse said she would have to strip me down naked, roll me over and check my butt for abrasions and cuts I couldnt believe what I was hearing! I didnt want to, it was humiliating. She said it was policy and all hospitals do this! She made me feel if I didnt I was hiding something. I was told I would have a stress test between 8 am and 9:30 am, the nurse comes in and says it wont be till 2:30 or 3 pm. I didnt want to stay, at this time my blood work came back fine. At 10:30 I had not eaten and was starved, I was told conflicting stories that I had to fast, others saying I could eat. My nurse said she would get me breakfast at around 10:30 am. She leaves, comes back 30 minutes later with nothing and says they are closed and getting ready for lunch. She didnt even bring back a piece of fruit. I was so upset. My husband left and brought me back fruit, graham crackers and some juice. Finally at 12:30, I got my stress test. I also received a cardiogram. The tech tells me to file a report on the ER nurse. I get on the treadmill, I do quite well for being exhausted and still having chest pain and with no pain reliever and put through hell! She then puts full speed and I cant do it anymore! The cardiologist comes in and says Im too young not to finish and berates me. Then they start talking about me with the Dr.s back to me. My husband speaks up against their behavior. The Dr. says there is nothing wrong with my heart but I need the nuclear test! I am so exhausted, so spent! I did not want to do anymore, I just wanted to go home! When one of the techs helped me on the gurney, she told me that almost nobody passes the treadmill test. What that tells me is that we are to fail so they can put patients through hell for their greed! They bring me back to my room and my nurse says that I have to wait for the cardiologist to speak to my Dr. to be assessed and then maybe be released. I said no more, I want to leave now! She comes back with a paper for me to sign that reads I am voluntarily leaving the hospital against my Dr.s advice and I would be at risk. This was a falsehood. I would not sign. She then comes back with 3 more nurses and two security guards! One nurse starts to berate me, I started crying and said I have never been treated so badly! I then get dressed, Im shaking and scared! We leave with two security guards and everyone looking at us as if we were criminals! To sum up my experience here: I would recommend no one ever coming here! I have never been so scared, humiliated, violated! They are criminal and I hope they close this hell hole! What they did to me should never happen to anyone!! I came here afraid for my life and end up with post traumatic stress from almost dying, being mocked, humiliated and violated!

As a former patient, great place. Clean and new. I would go here to get treated.

Everyone on the 6th floor treated me with nothing but kindness. Even the janitorial staff. Im very appreciative.

My daughter was frequently admitted to this hospital since last year. She was treated with respect and kind caring every admissions. Although, there are few HBS ( hospitalist) or ER doctors not caring, most of time, doctors were very understanding of my daughters condition( with rare disease). Just recent visit to ER, my daughter was offered pain med no other doctors ever offered to relief her abdominal pain. There are no other pain med( morphine , Dilaudid) will relieve this pain. Stanford hospital refused to give her. Dr Seng and Dr Zu were angels who saved my daughters severe abdominal pain. They did not think about addiction at this time but only to relief her pain which Stanford hospital always refused to do. Dr Seng, hospitalist, was excellent doctor though did not know how to treat her rare disease ,did not ignore her bowel pain and other physical problems ( Stanford hospital completely ignored everything her physical complaints and pain). Coordinators, case managers, and nurses all were excellent with patient care.

Harrassing employees if managers do n I t like you. Fake magnet hospital, look good on papers, rotted inside political.I was harrassed by the manager after I compained no breaks at all for 12 hours shift worked. No break at night shift, not following the laws and Harrassment employees!! No star for this employer

Great hospital excellent , professional people. Kind carding professional.

I was there a week. The doctors were great ! However the NURSES WERE THE BEST, excellent care from everyone!!!!!!💟💟💟💟Thanks to all

Parking area is littered with food trash, needle covers, medicine bottles, ekg stickers, and cigerette butts. not to mention the race car drivers speeding through the lot

Good staff with good surgeons

If you pay your copay in the er they will not send it to the billing company so you end up with a ding on your credit report. dont pay your copay in er wait for the bill to come. their billing sucks big time and they will not help if you call them.

Their cardiac rehab unit is not world class. At least it is better than the Walnut creek unit.

Ken went in and never came back out. bad customer service in my opinion

They waited you for so Long, they are all acting alike busy but doing nothing helpful, and also the registration nurses are so rude and helpless.

Nice get me A@@B

I wish I could give ZERO STARS ‼️ Worst hospital ever I took my 11 month old baby to the ER & they literally made us sit in the waiting area for 2 hrs then they put us in a room & made us wait two hours , they are so UNORGANIZED I literally told 3 nurses the same info 3 times !!! & one of them said she was going to get something to take her blood pressure & NEVER CAME BACK . They need to be SHUT DOWN

It was nice Hospital

They have most unfriendliest/rude front desk/nursing staff. Please take your business elsewhere.

Very nice people.

The staff was very friendly and they got me to see Doctor almost right away after X-rays and such Doctor explained my injury and how to go about treatment . Thanks

Is good hospital

Parking is a bit crowded for their ER and Medical Offices building.

Good hospital.

Its stupidity😨

It IS stupidity

Very bad attention in emergencies, I waited 5 hours for a doctor to check on my daughter and he never arrived, when all the rooms were without any patients, the nurses on their phones spending their work hours without providing the service that was supposed to give. If they have the possibility of going to another health care center, it would be the best they can do because they will go to John Muir alone to waste their time, which can be worth gold.

Very bad experience, they literally have no professional ethics, in this hospital they have made me 2 MEDICAL neglects, they cut my vegina by mistake and did a CT scan with contrast and the tectonic was distracted and the contrast broke in my face, eyes and hair and he did nothing to stop the machine and I kept entering without liquid until he realized the mistake he made and he blamed the nurse and the doctor in charge began to scold him in front of me. Today I gave them a chance again and even so they treated me very badly again (only because he did not let me do things that I did not need) Dr. MICHAEL said to call himself since they hide the bach, and one who said he wasThe manager who also hid his bach, I dont understand if they pay you so much money because you treat the patients so badly, what a terrible experience, be careful, dear public

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