Not a good experience buying a car. I bought my used car from their lot. The finance manger was very rude to me. He kept saying, Pull more out of your savings and laughing at me as if I have tons of money and made my experience feel like a joke. I found that very rude. And the lady who helped me find the car was friendly when we got there but once I came pay to fill out the paperwork, it felt as if me being there was a major hassle for her. They also refused to replace the windshield wipers and brakes so now when I use my brakes, my wheel shakes. After 3 days of buying it!! Awful customer service. Would not recommend to anyone.

Customer Service was amazing, but being able to obtain answer to make the jump from my jeep to an EV was the best part. The team involved on my transaction was knowledgeable, friendly and always attentive. They made the work so easy and they really listened to our needs and wants, finding the best match for us. I wont hesitate in coming back to Concord for services or a new upgrade. Thanks Chris, Jaime, Michael and Dominic. Keep the great work!!!

Just purchased a 2022 Kia Carnival, I waited months for its arrival and what a beauty. I am in love with my new car but also, the customer service was great. The process was easy to buy a car, and they very helpful. Love my car!!

Fast, efficient service at reasonable cost by friendly, professional staff. If youre looking, give them a try. They sell cars, too.

I just wanted to thank Rick in service, the mechanics and staff for taking care of my daughters car all under warranty. But Im writing this because the crew waited over closing time so our Aunt could retrieve the car since we live in AZ, and was running late, thanks so much for doing this for your customers, you guys are the best!!

Mother in law drove 45 minutes to go look at a telluride and test drive it in concord. Was told she couldn’t test drive it until after she gave a $2,000 non refundable deposit prior to test driving. Non refundable……..who would buy a car without driving it. She asked if the sales person could drive her then so she can see how it rides and they said no. Don’t buy a car here unless if you just want a Kia for what ever reason. 10k mark up too and proud to let you know that. When this market corrects…everyone that bought here is upside down in their cars.

$100 to replace a key that costs $10 to make? Ya thats a well earned 1-star rating for sure.

This dealership is amazing. The manager Sebastian was very knowledgeable and super helpful. His teamembers Scott, Mike & Jamie made the process easy. We got the most for our trade-in & drove home in a new car! The experience and service here was fantastic.

On Sunday afternoon May 2nd I was there with my daughter to purchase a car we pulled up to the front door, we got out walked around and no one would even give us the time of day. The people inside looked right at us and didnt come outside. A man walked past us and we said hello he kept walking. Needless to say we got in our car and went to Antioch Toyota where they were more than happy to sell me a car.

The sales rep had a big time attitude. Just because new cars and used cars are in demand he was like we are selling cars at 4-5k above msrp and was quoting lease at ridiculous price (4K down and 700 per month for a Sorento) just to discourage Me for taking a test drive. I couldn’t give a negative star rating!

Horrible..need to commit to buying before a test drive?? WTH? Need to make an appt to test drive?? Thats ok Concord Kia..grade F. We went to 3 other dealerships and the gladly let us test drive. FYI. We wanted to purchase 2 vehicles. Not from Kia Concord. Second time I have been turned away..

Best experience in customer service I have ever had buying a car. I got the new Kia Soul 2021! I love it! Thank you to Scott, Big Mike and Sebastian.Scott was the best sales pro Ive worked with and he took great care of me! Thank you Scott! 👍🏼🚗

Rick was very informative about what my car needed. Great service as always when I bring the car in.K900

I was searching for a new car and had a less than stellar experience at this dealer. First, on a weekday, there was no where for customers to park. Once we found street parking, we walked into dealer showroom and one employee approached us. We told him what we were looking for and he pointed outside to 3 cars that fit the prerequisites. Didnt even open them up for us to look inside or give us any other info, except to peer through the dirty windows. When asked if we could test drive one that felt like the best fit, we were told we could only do via an appointment. So: apparently you cant even see a car nor drive one at this dealer. This would be fine of this had been communicated on their website etc but it wasnt and we wasted a trip, but ultimately since they werent helpful at all I decided this is not a car company I want to deal with in future.

Kind friendly service department and really take the time to explain the situation or problem solving with your vehicle.

The 3 white men in the office were the worst, most unfriendly, and unprofessional towards us, people of color. The car washer, Jaime was AWESOME in showing us cars and selling my son the vehicle he went to buy. I hope he get the commission!

Called to make an appointment for a recall and the receptionist who answered was extremely rude, definitely does not have experience in customer service. Recommend going to any other Kia if you want to be treated with respect and kindness.

Erica was not pushy, had excellent customer service and the other staff was very friendly and patient.

Returning a cat at end of lease- so far easy breezy

I was greeted & assisted by Mr. Nguyen. We hit it off immediately & were soon laughing & talking like old friends. He made my experience very pleasant & the rest of the staff are also friendly & helpful. GO KIA!!❤

This has been my dealership for years. I never have any surprise repairs needed when getting an oil change. Everyone is professional and curtious. Have bought 4 cars here.

No one answers any of the phone lines.Staff has no knowledge about the cars theyre even selling.

Horrible customer service. No correct information given by rep. Zero product knowledge.

They hare very warm welcoming

Great service from Chris Gonzalez! I bought a Kia Stinger a few months ago from him. Chris is knowledgeable and definitely knows his product line, and he knows the competition! I would go back again.

Concord Kia has the best service department around. They are very courteous, helpful. and they are very straight forward about what needs to be done and the cost of the work. We have been very pleased with them and highly recommend them.

You get what you get at this place. Dont expect any extra nice treatment. Their website is always down, but dont worry, it looks like it works, they just wont tell you that your appt didnt go through. When I bought a new car here the paint had a chip and the process to get it fixed required me to take time off work, i couldnt even get it done. The first time i got an oil change I was told had to use synthetic oil and that was a lie confirmed by their head mechanic there. Oh and my warranty option was explained incorrectly at purchase. This place just screams smarmy car dealer.

The few times I have taken my car here, was not a good experience. First time for a recall, left when completed, driving home on the freeway and notice my hood on one side was not closed all the way. The reason was because they left a wrench in there. Now made an appointment for another recall to get there and tell me they called me and changed the date. Which never happened!!! Going to try another Kia location. Customer Service sucks!

Cannot sat enough great things about their service. Megan in particular was very helpful. Masks were worn and the service for our Kia was outstanding

They did deliver our new car quickly, But AFTER wed inspected it, the salesperson took it to get the customary free tank of gas. In doing so he nicked the car with the gas nozzle creating a small dent. Of course, he didnt say a word, leaving us to discover it after we had driven off the lot. If Id known he was going to be negligent like that Id have bought my own tank of gas!

Great Staff have bought many cars from them

Great service department. Only thing I wish they did was wash the car when servicing. I also have a GMC and they wash the car when servicing.

I bought 2018 KIA NIRO PHEV I really really love this car the only thing I hate is the back up camera, don’t trust it if it’s raining or specially night time. The people (A-Z) at this place are awesome.

I had a wonderful experience with Kia, there sales rep Mike Jones made me feel comfortable in my own skin. He was extremely helpful and responsive to all my questions. I did not feel pressured in any way. He was good at reading my likes and dislikes with cars. Also when it was time for me to do the financing he stayed with me through it all and helped me figure it all out with there kind Finance guru Trey. I will definitely be recommending Kia of Concord to friends and family.

One of the best most friendly atmospheres in the world the service advisers are super knowledgeable the technicians are fast-paced with quality work overall you will be more than satisfied with the quality of service you receive

I am very grateful to Richard and Kevin-Manager from Kia in Concord, they both have gone above and beyond the call of duty, to resolve serious mechanical issues on my 2015 Kia Soul, which they inherited from the very bad service at Momentum in Vallejo, whom mislead and took advantage of me for 4 years.Likewise, Kevin is like the best “mechanical guardian Angel,” since he always takes the time to ensure that all systems are working up to date. Kevin’s knowledge-hence advice, professionalism, courtesy and work ethics, make me finally feel safe, because I know he is a protector by nature, who will always do what is truly needed.Kevin, thank you for caring! You are the best!Elizabeth Dantes

Both me and wife have a Kia and Mitsubishi. This is no coincidence. We not only love the cars but the service and everyone Ive worked with there is amazing which is why we keep going back. Ive owned my car now for 8 years and only get it serviced there because I trust them and they get it done right not to mention my car is always cleaner when I get it back. Keep doing great things, we appreciate you.

Kind, accommodating, interested, knowledgeable. This is a good dealership. They want to work with you, and they back off if you arent ready but still treat you with respect. As I get more and more interested in Kia, this is my first stop.

Excellent experience bringing my EV Kia Niro for the 7,500 mile service! Megan greeted me with a welcoming smile and clearly walked me through the service and pricing.The dealership had a desk and power available so I could work while I waited for my vehicle.I’ll be back for all my service needs!

Great service and people

Had a Mitsubishi Lancer that I had purchased from a wholesale lot, decided to give Concord Kia/ Mitsubishi a go for my services. What a great team they have there! Never had a problem getting an appointment even last minutes! I just actually totalled my car and had to cancel my upcoming service appointment, these guys are so AWESOME they got me a great deal on a new car just 4 days later! Thank you Anthony and Chris! You guys rock!!!!

Service for my Mitsubishi went perfectly. Brian was great. Clearly explained whats being done and why. The time required was given up front, and correct to the minute. This was my first visit and I will definitely be back.

The best and most honest car service shop I have ever been to. These people are great, efficient and helpful. The waiting area is pristine. Everyone I have ever interacted with at this location is incredibly nice and great at her/his job. Prices are reasonable.

To buy a new or older this is the place to go! Follow up services Exclusively superior to keep you going. We have bought 3 different times through the years.

Not bad, be aware of the high expenses due to their offers

Fast service today. Greatly appreciated

Working with John has been the best car buying experience Ive ever had. I went there alone (a female) and I was treated extremely fair. They made me so comfortable and I was able to purchase my dream car. Go see John you wont be disappointed

Anthony the sales manager is great. I never feel pressured. The wife and I have purchased 2 cars from here and both experiences were an absolute pleasure. Kia is a GREAT car as well so it makes it that much better....will most definitely return when its time to buy my new Stinger.

Roe was wonderful! She helped every step of the way!

Jason and Mr. J. Rocket were so helpful, understanding, and polite with my first ever car purchase. My fiance and I were there all day and they knew we were hungry and ordered a pizza while I signed the docs! Everyone there was super nice and helpful and I am very happy that I chose Concord Kia to buy my car. I love the car and that is because they were so patient with me while I decided which one I really wanted. And it paid off because I got exactly what I wanted and for a great deal.

Very nice!

I was returning a 3-year lease of a 2015 Kia Soul EV and looking to replace it with a nearly identical 2017 model. I sent out requests for quotes to more than half a dozen different Bay Area Kia dealers. Anthony, the Sales Manager at Concord Kia, was the only one to reply with a clear, legit quote -- every other dealer who got back to me either wouldnt give me a quote, instead pressuring me to come in and take a no pressure test drive of a car Id been driving for 3 years, or played bait-and-switch games.Even though it was quite a trek from South San Jose up to Concord, it was totally worth the trip. The figures and vehicle wed discussed via email were ready and waiting when I arrived. No tricks or games or high-pressure up-sell. Jaime, the salesman, took care of the paperwork with me while the car was being detailed and charged up. Johnny, the floor manager, made sure the car was ready to go and that I had what I needed. And Rosetta, the finance person, made what is often the most unpleasant part of any car purchase, i.e., actually paying and signing contracts, into something simple and easy.As angry as I was three years ago with my experience with my first Kia Soul EV lease at a South Bay Kia dealer, Im feeling completely the opposite this time. Concord Kia really did right by me! I just wish they were closer so I could give them repeat business.

Very nice and helpful paper. I did not feel the pressure to buy, which is what I hate when I go to a dealer.. I checked out some cars and I was pleased with my visit. Kia is a nice-looking reliable band nowadays.

Wasted my time and money. Said they didnt sell just the top part of my Kia Hybrid that someone hit off my drivers side mirror, so was just able to buy the mirror. Come to find out I looked online and found the exact part I needed out of TX through Houston Kia. Have now spent 3xs the money in shipping costs because they didnt feel like doing their work. Never going there for service! I would rather drive to San Leandro or Fremont!

I recently had my vehicle serviced here they were the fastest at completing the job.I just have one issue which was the fact that my service voucher stated that tire rotation was included with the oil change. The individual that wrote the service ticket informed me that he would have to get an approval to rotate the tires which at the other two dealerships didnt have to get an extra approval. Also no courtesy exterior wash.

Zach fast charged my Kia Soul for free. Very nice!!! Even though I bought my car from another dealer.My next Kia will be bought here. 5 star attitude is not present elsewhere.Thank you Concord Kia!

This place is adding a $4000 to an MSRP for no reason just because. Not for added options or added anything, They marked up the price by $4000 just because people like the car. I have to say I liked the car but I also left it sitting in their parking lot. I called another Kia dealership and they had zero mark up, so see ya Concord Kia.

I worked with Erica who was great and very helpful. She spent a lot of time with me to be sure that I was knowledgable about the features of the car. The gals in finance were also very accommodating. There was a slight mix-up in my check, but finance worked with me to make it a smooth experience. I would recommend to friends and relatives to shop at Concord Kia. I went to the location on a weekend and the traffic on the surrounding streets was perfect for test drives.

Although I was unable to purchase a car here. They have some of the best service I have ever seen anywhere. They went above and beyond to try and make a deal for the car I wanted. They stayed late and they were extremely friendly. The guy Norm was very friendly, and the manager Jonathan is incredible

The people are great. The cars are very nice

The only service Ive had done here is for recall notices on my Kia. Last time they worked on it they lost my keys temporarily, and then mysteriously found them! Dealerships traditionally charge too much for unnecessary services.

I would like to Kia staff for all their help. We bought a Optima Kia hybrid from a different dealership and wasnt told about the type of battery we need to keep in that car. Rhonda was very helpful by helping us getting the car towed into them and Meagan for getting the correct battery. Once again I would like to thank Kia Concord for all your help and appreciation.

Horrible experience after bringing my car to this dealership for the past year. Brought my car in for an oil change. Very simple. 3 hours later, I then went up to the desk and inquired when I should be expecting my car to be finished. They then told me that they decided to do some of the recall parts. WITH OUT my knowledge. They made me one hour late to work with no idea when my car would be finished. They did provide me with a rental. Days later then inform me that some of the parts that were on recall were effecting my transmission. (My car is a brand new Kia 2017 sport). Obviously I need my car fixed so I let them fix it. 3 weeks later, I receive a phone call saying my car is finished BUT I know how a cracked radiator.. I came in with a perfect car. Left with a dent in the front of my car looking like someone either backed into my car or they hit something then pulling my front bumper off and disconnecting the grip area. They automatically told me I should take it to a DIFFERENT body shop and get this fixed and my insurance will cover it. Brought my husband in to see what was going on because obviously this has now turned into a situation. They didn’t offer ANY solution. I will never bring my car back to concord Kia and this now makes me suspecious of any Kia dealership.

They have EV models, which not all Kia dealers do. Every visit took a lot longer than I thought it would. Some pressure for service contract (dont need, esp for EVs). Got a decent price for a decent car in the end.

The sales rep who showed me the car was knowledgeable and not pushy at all. Price is negotiated with the sales manager and the two sales managers I bargained with on two successive days were a pleasure to work with due to their frankness. Although I haggled tenaciously, they never manipulated the numbers in any questionable way. In the end, I purchased my vehicle from them and shall return if I want another Kia.

We had a very good experience at Concord Kia. John McBride was very helpful. He listened to our concerns and found a way to meet our needs, then to guide us through the rest of the process. Rosetta Baker, our Finance Manager, was willing, and able to find us discounts we didnt know existed. We never felt like we were being pushed into anything during the process. Afterward, we have been called by the owner of the dealership, as well as the service manager. We would return to Concord Kia to purchase another car in the future.

Staff was Friendly ,knowledgeable would have given 5 stars but didnt have any of the models I was looking for.

Great salespeople, nice and no pressure. Facility is old and cramped but people are nice and got a good deal on a Kia. I dealt with Erica Guevara, the Internet sales manager. Shes the best car sales rep Ive dealt with, super nice and accommodating, never pushy.

Well, I went there to reset my tire pressure sensor. They were trying to charge me 75 dollars for that, while its only been 3 months that I purchased this Kia and I have warranties from factory and I have extra protection plan that they sold me while buying the car, on all of the sensors repair and labor, I don understand why they were trying to charge me that amount. They have also told me that its not covered under warranties that I have, so why the hell you sold me the warranties on the first time.So I left the service center without fixing it. And the funny thing is the tire pressure sign went off after I left the service center.They didnt even saw or touched my car, but they started talking money thats the part I didnt like. I know thats their business and there to make money, but they dont take care of you, there is no customer service.Simple stuff like this could be fixed in 2 mins, but instead they want money and want you to wait all day.Well heres what you get for not taking care of your customers, bad reviews...I hope this will help some people to save some money by not going there.Stay away from there, they will rip you off.

Buying a car was alittle painful, but the service people and area is really nice and clean. They are helpful and do a good job. The woman who works in the service area is top notch, she treats everyone so well.

They give time estimates that arent accurate and cashier isnt helpful or compassionate when issues are brought to their attention. I would rather drive to Oakland or Sacramento to service my car before returning to this location.

Bought a Mitsubishi Outlander from things dealer. The experience was painless, though time consuming. Got a good deal and would buy a car here again.

It is a kml ways a pleasure doing business with these people.

Scott was very helpful

Erica Guevara at Concord Kia was the best auto sales rep. I have deal with bar none. Very stress free car purchasing experience.

I always have the best experiences here. I bought my 2012 Kia Soul from them and have had it in the shop a few times. They always take great care of me and my baby!

My experience with the Sales and Services has been AWESOME!! Friendly staff, reasonable pricing and chill owner!! Great place to be if you drive Kia or Mitsu!

My husband has been a huge Kia fan and currently owns his second Kia. I spent some time online and picked out exactly what I wanted- a black Kia Sportage. Thats not what I got. They did not have the color car I wanted but had a blue one. I felt manipulated, rushed and pressured and never should have signed the contract. My intuition was telling me not to do it but I was talked into it. They were happy to take my minivan as a trade in with low miles in which they will turn around and make money on. When I said I should leave and get home to take my son to his homecoming dance, they went into warp speed, messed up the paperwork and didn not allow me to take my old car back. The financing they got me is higher than I was quoted at my bank, the car had a large scratch and was dirty inside. Didnt take a good look until I got it home. I have HUGE buyers remorse. I will never step foot in this dealership. NEVER will I buy a car from them again.

Excellent dealership. We plan on more business in the future.

Did a good job getting me back on the road!

Not a friendly atmosphere for people shopping for vehicles.

When we were purchasing the automobile the service was amazing. Try and get anything accomplished after the sale is made its a NIGHTMARE. Calls not returned, promises made and not kept. Service center completely booked and the tire shop is closed on Saturdays. NEVER AGAIN WILL DO BUSINESS here!!cj

GreatI recomend them to come here. Trey Jonhson was the very helpfull tovus. Thanks

I called and spoke to Chris at 1pm and now is almost 4:45pm no respone.

Sam, Anthony, Chuck and John were all amazing. Sam was honest, direct, and answered my question throughout the process. I went in to window shop and ended up getting great numbers and finding the perfect car (Sportage Sx with turbo) and it was personally delivered to me within a week. If you want no haggle and good people to see you a car, stop by Concord Kia!

Terrible place did a safety inspection on my car and they found the radiator cap and thermostat had to be replaced. 3 weeks later I have to change it again with the radiator this time. Wont help me at all really is a terrible place

Devon Shell was wonderful, helpful and honest. Go to him for your car needs, hes not fake like the other salemens.

Concord Kia was great! Very good experience! Nice people :)

Good, family owned dealership with good service. They have taken care of me since I bought my car

Very helpful sales staff.

Service dept is always beyond excellent! Been helping me for over 20 years with my Kia and Mitsubishi.

My husband and I were thrilled with the excellent all around service we received from every member of the CondordKia dealership team. Although we had a recent bad experience in another city, we walked in without an appointment. Our trepidations were immediately dissolved. From Ray to Johnnie to Rosetta our every question and concern were met with extraordinary respect, honesty, professionalism and everyone went the extra mile. They were not just helpful but resourceful with a Can Do attitude at every juncture and a pleasure to work with. Hanging out in a car dealership is not my idea of a good time, but ConcordKia is a special place. We both were genuinely gratified to work with this wonderful group and both enthusiastically recommend this great dealership 1,000% to all.

Over price

I recently purchased a 2017 Sportage and was very pleased with the experience. Sam is an awesome sales rep and she knows her cars from front to back in detail and is extremely personable without every being pushy. Jonathan, sales mgr, is very knowledgable about cars in general and was able to provide the history of Kia and help us to succinctly understand the current quality of the product. Over all, I am a fan of the Concord dealership and my new Kia.

Kia Niro, got mine here! Walter and Jonathan we very helpful, patient, pleasant to work with. No pressure, saved me a bundle too.

Great service, awesome people! Will def. recommend to friends and family :) Thanks Walter & Chris!

Excellent Service. All the problems that my car had were dealt with care and all of them have been resolved.I worked with both Rick and Kevin and their approach is very professional and I have absolutely no complaints against any part of their service. I went there for my car service twice even though it is 45 miles away from my home. Travelling 45 miles to this place is totally worth.They have very good knowledge about most common problems and they fix it in minutes. They guide extremely well about maintenance schedules and how to correctly do the maintenance. Unlike others, they do not perform all unnecessary things on the car and charge a huge amount. I totally likes their service and will go back again.

Had the best experience with concord kia. Went in expecting to be turned down but instead drove away with a new Kia Soul. Me n my dad were helped by John mcbride n he definitely took customer service over and beyond. The whole Kia team helped with making sure I got what I wanted and more.

You have to see Christopher Gonzales, understanding, helpful and forthright.

Love Kevin Grabhel in the service department. Always Top Notch quality work.