I was searching for a 2021 Ford F-150 with the features and options I wanted. After dealing with a local Ford dealership that was not able to assist me, I continued my search. Utilizing the Ford website, I located a F-150 with the options I wanted at Future Ford of Concord. Khalid was able to assist me via text to show me pictures of the F-150 and window sticker. He got me in touch with Ali and we made appointment to look at the F-150. I arrived at the dealership and spoke with Abdul. From the moment I arrriced, Ali and Abdul were professional, helpful, and most of all accommodating. I got a deal that I was pleased with and they made sure I was taken care of. I got the F-150 with the options I wanted. Thank Future Ford and thank you Khalid, Ali, and Abdul!

Linda was spectacular. I let her know I needed my recall fixed before this Friday as I am selling it to a dealership. She was able to accommodate and get me set up for Tuesday. Very nice and attentive. Randy was great as well, knowing this was an all day job, he reached out to me to let me know ETA as to when the job would be complete. Good, compassionate people - highly recommend!

Great service the pick up of my car at home was very convenient and helpful! Trisha at Future was great! Plus the drivers that picked up and dropped off the car were very professional and friendly ! Thanks

I was lied to about not having a warranty plan, when I went in for new brakes in June and an oil changes. I was told start out that I dont have one and never had one. Not that it expired. The man told me I didnt have one at all and never had one. So I went and didnt everything else where. I went to All star ford today turns out I was shown on their system I did in fact have one for brakes and oil changes, but it is now expired. So now I am paying out of pocket. When I called Zack trying to say it had to be expired because we wouldnt say you didnt have one. It wasnt expired because I want other places and they have my mileage recorded and I wasnt over the allowed mileage for the plan. So I was lied to and told I was making accusations. When I have proof that my vechile wasnt over the milage and text messages I sent that day all proving my side. This isnt the first time they lied, they lied every time about the warranty. Also take forever to get you in and take forever for services. Over 4 hours for an oil change I scheduled. At All Star for all my brakes and everything that needs to be done with the recall and all. Is only gonna take 4 hours. I would never recommend this place to any of my fellow ford owners. I highly recommend you look else were. Ill never return here again and will gladly spend money else where. I would put 0 stars but you cant.

Jason took very good care of us explaining what the recall was all about and what exactly was going to be replaced…. etc. He also recommended that in the near future we should replace the brake pads and two of the tires. Good to know that Ford and Jason are looking out for our safety!! Thank you, Linda P

My experience at Future Ford was amazing. Ali found the perfect car in my favorite color before knowing that I would fall in love with this car. Everyone from sales to finance were professional and friendly and helpful. I would highly recommend them to friends and family.

Linda was awesome during check out. Kind engaging and efficient! Joe, service manager has always been the best, makes sure well taken care of and goes the way extra mileThanksTom Schmidt

I was promptly checked-in and had a very comfortable stay in their waiting room. They came and provided me updates as to the progress in servicing my vehicle. They offered me a ride if I didn’t want to wait in their lobby. The whole process was handled very professionally. I had limited mobility, and everything was close in

Jason did a great job handling the repair my truck and a very professional way and timely manner.Thanks

I think they are nice overall but its really hard to get in contact, they say they will call back and never do, and when you get there its like you never had contact. Its really hard to get info on your car and the prices are pretty steep...I dont think Ill go to the dealership unless I have too

Awesome service today! The work was done well and quickly.

My experience was amazing. The scheduling staff ,Linda & Cassidy, we’re very helpful in scheduling and rescheduling an appointment because something come up. I would highly advise this dealership for any help needed.

We purchased a car today- Explorer 2018. The entire transaction was smooth and relaxed. The pricing for the warranty and maintenance were very fair. Shout out to Todd( sales mgr), Mitch ( finance) and Moe( finance mgr). Thank you all for making this our easiest purchase day ever!

I’ve usually had decent service here, but today not so much. Today my oil change took nearly three hours, since it usually takes only one hour i’ll wait on location. I wish the man who helped me would have mentioned they were running behind, especially after I mentioned that I’d be waiting in the lobby. The lady at the payment desk was nice as always.

Weve gone to Future Ford for service for about 4 years, but will not be getting any more tires here. We recently had two flat tires (separate events, both caused by road debris) and each time we received new tires from Future Ford, they would end up leaking and flat within a week.

Perfectly good experience. My truck is so quiet now after 30,000 mile service. Happy truck, happy man.

I recently purchased a Jeep Cherokee and I am very happy with my purchase. The crew was very nice and courteous. They found exactly what I wanted without any hassle. The process was very easy.

There’s no 4.5 rating so we round up. Today’s experience was improved from earlier visits, they communicated well, took a reasonable amount of time to do the routine servicing I was there for, and made sure I understood all charges.Puzzling: normally my car is brought out front for me after servicing but today I was just given my key, and had to find it somewhere in the customer parking lot. Luckily a nice employee noticed me waiting and directed me to the lot.Also puzzling: an employee took all the old showroom balloon decorations immediately outside the waiting room and proceeded to stab them rapidly, it was loud and sounded like gunfire. Was out of my sight line, but since Iwas sitting just on the inside of the door in the customer area, it was disturbing. Yes I spoke to him but he simply assured me he had a lot more to do and went on with it. Ok so I can move- but?Nice thing- car was washed without requesting it. I appreciate that.

Ill make this short and to the point. NEVER trust your vehicle with the SERVICE DEPARTMENT @ Future Ford. First it will take a week before they look at your vehicle and I know because this isnt the first time. Second Dont expect them to call you as YOU will have to follow up with them about your vehicle.. Oh and good luck reaching a service advisor they dont ever pick up their phone.. Please go the extra few miles to another local FORD DEALERSHIP If you take your vehicle to FUTURE FORD you will be disappointed

So, my initial experience was good however, when I asked if they would honor X-Plan (Ford Partner Recognition) pricing for an F-150, they said no, so I immediately ended my conversation drove straight over to Walnut Creek Ford where I placed an order for a 2021 F-150 Lariat with X-Plan pricing. It took 5 months to get my truck but I couldnt be happier with Walnut Creek Ford.

Excellent service as always. Jason Schindler was my service advisor and everything was done quickly and efficiently.

Have had my GT350R Shelby serviced here multiple times. Joe Sarulo is an amazing service advisor and the techs are great. I will not go anywhere else to service or buy Fords.

Salesperson was very knowledgeable of the Ford Products and provided several financing options. I was very pleased with the professionalism of the Future Ford staff.

Very easy to work with Reps. I had an appointment. Lisa went out of her way to help me out !! Greatly appreciated !!

Hands down the best buying experience is at Future Ford. Weve been long-term repeat customers and the service we get is outstanding. Our sales representative Berger is the best!

BEWARE. I chose to pay all cash for a new truck, and a lot of money given supply chain issues. The finance person tried to swindle me into choosing a lease for a month so I could get an 8 year service plan for $1200, then purchasing. I asked him seven ways to Sunday if there were any lease charges and he said no each time. When it came time to sign there was a $700 lease charge. I did not appreciate the outright lie and refused to sign unless all cash and no service plan. I thought it was extremely stupid of them to try this given the amount if money I paid for the truck and a bad business model.

The services and staff at Future Ford are professional, excellent, and friendly. Always a pleasure and a comfort to have them service my Lincoln.

Joe Sarullo! That is the first thing that comes to my mind.By far the best customer service representative I have ever dealt with.Let me start by saying his professionalism and knowledge of performance vehicles is an asset to his dealership. He took me in did all the leg work dealing with Shelby Motors (Tuscanny). Dealt with all issues, rentals and etc. he called after hours assuring me he was taking care of my truck! “Who does that”. I can’t say enough about positive experience with this dealership and the service team. I will not go anywhere else.Jim Anthon2018 Shelby F-150

Service was fine but I asked for a broken tail light to be repaired when I signed in and it wasn’t. Didn’t realize until after I got home.

I have always had a great experience with Future Ford (service), from my very first visit, Ive always come back to Randy PinPin (awesome service advisor).

Amazing and kind people, they will take care of you.Great coffe for free!

Everything went as scheduled. Jason Schindler was thorough in getting my vehicle serviced.

Rude overly pushy sales staff.I went online just to explore what vehicles are available and of course we all will drool over that vehicle that may be a bit outside our price range. Just to see if it was possible I used their payment calculation features to see what I would have to bring to close combined with my positive equity trade in etc.At no time did a submit a request to be called yet a pushy sales rep calls me trying to push me to come down when I am not ready and clearly stated what I was looking for. This sales rep then proceeds to insult me and say I shouldnt be looking for vehicles in that price range.At no point did I ask them to call me or ask their opinion I was purely seeing was is available. If I could rate 0 stars I would.

First experience with Future Ford and Lincoln. Trish was an awesome advisor and took care of all my Continental’s needs

Great service, and just what I needed at a great price!

My Cmax was serviced today byservice advisor 1304 JOSEPH SARULLO.What a pleasure it was. Mr. SARULLO greeted us with a smile noted our concerns and proceeded to have our Cmax serviced promptly.Mr SARULLO explained everything that was done in clear understandable language.We drove off feeling very good about our visit to Future Ford of ConcordThanks Joseph.

Everything went well till the “manager” stepped in and pushed me to commit a price and buy a car before he called it a day. I’m not new to this dealer BS but this guy is next level rude and aggressive.

My tech did a great job of following up with me.

The staff here have been so friendly and nice on multiple occasions. They go out of their way to serve the customer and make it a seamless experience - so refreshing! I definitely appreciate the effort and looks forward to coming again.

Ive had 2 ford cars serviced here, since 1990 and Ive always had a very friendly experience, without typical Dealer pressure. Theyll even do a light exterior Car Wash, if you ask.

Stop was kind and courteous and I did not have to wait at all and gave me a lift home

I had to bring in one of our company Vans for a recall servicing, honestly I wasnt looking forward to dealing with it. That is until I spoke with Linda from the service department, she was very helpful and kind, I couldnt be happier with her service. I will be bringing our other company vehicles to Future Ford from now on.

Test drove two vehicles. Omid and Fred were very informative.

Info gathering on new Mach E. Angel was very helpful! Thank you.Mach E is Awesome too!

I was told a 2017 Ford Explorer was 4 wheel drive when I purchased it on 12/7/2020, but found out today (02/19/2021) it was only a 2 wheel drive. I spoke with the sales representative, and floor manager at the dealership who originally sold me the SUV. They told me they will try to fix the mistake by taking back the SUV as a trade in and getting me into a new 2021 4 wheel drive Ford Explorer. The floor manager stated that he would trade-in the purchase price of the Ford Explorer.But, the issue is that I will NOT get back the sales tax, and dealer fees which amount to roughly $3,453.11. Additionally, when comparing the sales price they provided for the new car and trade in, I am losing the $10k down payment I originally made on the purchase. Even though the floor manager stated I will not lose the down payment I had put down. Moreover, I do not want the extended warranty transferred over to the new vehicle and was told it would be refunded at a pro-rated charge. Which would be an additional loss to me.It appears to me that they are attempting to deceive me again. I only purchased the vehicle from them because I was told it was a 4 wheel drive. Now, to have the issue resolved they want me to lose out financially even though it was their mistake that they have owned up too.They have admitted to the mistake and tried to correct it, but only by having me lose approximately $13,453.11. I had full conversation with the sale representative about the benefits of a 4 wheel drive when I bought the Explorer. This was not just a small oversight in the sales. I believe he either fully lied about the details believing I would not find out or that he didn’t know and just believed that the Explorer was a 4 wheel drive.

I recently had a service for my mustang and was helped by both Randy and Linda. They were both fantastic and super friendly. I definitely won’t be going anywhere else anytime soon!

Did not solve my issue. Basically gave up after running a few checks. Did not follow-up to see if I was still having a problem. This dealership is where I purchased my vehicle and thats why I returned for service. I will not be back for service. Theres another dealer a few miles away. I took my truck there for the same issue and they were able to solve it under warranty. Future Ford wasted my time during a pandemic.

Rude, pushy salespeople trying to give me gap insurance and an extended warranty that I dont need after clearly stating 5x for 4 hours that I dont want them. They almost doubled the initial APR they offered after that to cash in on me. I would rather get run over by a Ford than buy another one here.

I am pleased to say that after many poor experiences at the Ford in Concord. I was able to walk away yesterday with a smile on my face. not only because the technicians solved my electrical issue, but I had the pleasure of working with Joe. He went above and beyond for my problem. listen me rant about me previous experiences there and delivered exceptional customer service.I will be bringing my other family vehicles over, within the next few weeks.Thank you Ford but really Thank you Joe!!

I had issues getting my car properly diagnosed at the Ford dealer in Pittsburg.The next closest was Concord. I called them and they were SO nice. They got me an appointment and when I brought it in, they actually had a technician drive with us in the car to get a feel for what it was doing. Randy in service was awesome!Linda, who works at the service desk was amazing too. I was having a horrible day when I made my appointment. I called to change it and then called again and asked for a reminder email. She was so nice and actually talked to me a few minutes and actually made me smile and feel better. I met her in person today and thanked her.Their sales team was awesome too, Hamid and Abdul helped us. We needed a 2nd car as 1 car between 2 people with jobs in different cities is tough. They really worked with us to make sure we got our 2nd vehicle.Editing to add that Mitch, Solomon and Pat from sales were awesome as well! My poor escape had something REALLY wrong with it and they helped us get into another car, thats actually much better for me as a commuter.Thank you Future Ford of Concord!

Update: This was my previous review, I had given them with only one star. I will leave it up so it’s not forgotten but I will change the ratings and want to also thank Joseph in the service department for owning up to mistakes made and taking care of me on the follow up visit.Well, where do I start. I took my 2017 Expedition to get the Works Service done last Friday for a 8am appointment, I had made the appointment two weeks ahead of time so it wouldn’t be an inconvenience for me and my family. I told them to check battery because it was leaking and was corroding the positive cable. Told them that they just fixed the telescoping steering when a few months ago and within two weeks it was doing her he same thing it when in for. So if they could please check it. Came back to pick it up after 4 because they hadn’t called me that it was done. They said they didn’t do the tire rotation because they couldn’t find the wheel lock(which was exactly where I told them it was going to be), they said I never told them about the battery, even thought it was on the service paper. I waited another 40 mins because the service guy said he would take care of it of battery just to tell me he didn’t want to do it because of the condition of the cable. I told him it was more of a hazard for me to be driving around with a vehicle that had a leaking battery. He said he couldn’t do anything other than order the cable. Bought a battery from dealer and put it in myself, without a problem. On the steering wheel issue they said I would have to make another appointment for that. I called him back to tell him how mad I was about the effort they put into working on my vehicle. So they kept my car all day and all they did was oil change and other little stuff that definitely does not take more than 2 hours for a professional mechanic to do. I have bought two cars here, and only dealt with Don (who retired) because the guy always took care of me, family, and vehicle. This dealer is convenient and have never had any issues with anything. I will hate to start looking for another dealer, but will of this is the kind of service I can expect from here on out.

They have always done a good job for me. Covid steps in place,as well. I especially liked the cashier, she was funny and professional.

Fast, quick service,Super polite service representative

After trying to get my car service twice with a really bad experience at Ford in Fairfield, I decided to go back where I purchased my Mustang, 5 star to everything. As soon I arrive a service staff greeted me, Linda front desk awesome she arranged my lift right away. Totally a good experience and on top of that they washed my car. Definitely worth the trip. The place was also very clean and neat.

So far so good. This dealership has followed through on what they said they would do. Patrick has been awesome as well. I havent finished up my purchase yet so Ill provide an update but one of the top dealerships Ive visited so far

Very satisfied with my service Called ahead for a part and the man on the phone knew exactly what I was asking for from my description

Never again I will buy a Ford, mainly because of their service.

Pretty disorganized. Don’t understand the point of setting appointments if they’re completely disregarded. Been waiting for 4 hours after appointment time to find out they haven’t even checked out the car yet.Plenty of employees also, having pretty inappropriate conversations. Won’t be returning.

This was the best experience Ive ever had leasing a new car. The service was outstanding and they listened to me and provided what I was looking for. I would give 10 stars if possible! And LOVE my new car!

I had a 10 am appointment for oil change. I didnt want to wait at the dealership, so I got a ride home. At 2:30pm I called to find out the status of my car. I was told it would be ready in less than an hour. I messaged at 3:15 and was told another 15 minutes. Oil change took almost 6 hours. Disappointed in their service. I have been there many times and usually 3-4 hours and would wash the car. After taking almost 6 hours, car was not washed.Disappointed in them.

Found us the truck we were looking for.

Friendly. Willing to work with to get the best deal.

Great Service by Pat. Todd was able to help me get my new lease at a decent price. Very satisfied with Ford!

Thus Far I love my Corsair.My only 2 issues are that it does not come with a Cargo Cover for the Back trunk space. Ridiculous to not have this available!Also to find out during financing that it was sold prior to me purchasing and the previous persons financing fell thru. This should have been stated upfront by sales manager.The two sales men I dealt with we great. Omed and Pat.

Hamid Hassan was wonderful to work with, he paid attention and listened to our needs and wants and ultimately led us to the perfect vehicle! I was beginning to tire of the process of shopping for a new vehicle, but am very happy with the entire experience I had at Future Ford Lincoln of Concord. In addition to Hamid’s expertise, the entire team was welcoming and friendly through out! I highly recommend!

Best Customer Service. Patrick was great, he answered all my questions and help me find the truck that I wanted. I love my 2020 Ranger.

Good customer service and their service center is great super recommend if you need work done to your car even if you do not own a Ford they are very knowledgeable

5 star experience from sales through service, finance department and management! Been here 3 times and each time has been stellar from start to finish!My most recent experience is the closest to my heart though as I brought my son here last month in search of his perfect car...his 1st carTo make a long story short...our salesman was Fred, and anything I say falls short of complimenting him on his expertise and judgement. He didnt waste our time with sales jargon. He pinpointed our want and need and matched it in one shot.Its been over a month and Im still pleased with the whole experience...and my son is lovin his muscle car!

I worked with Berger D. and my expectation, my experience and my outcome were all smooth sailing. Five Star!

I had a good experience shopping at Future Ford of Concord and walked away with a new 2020 Ranger. Fred, the salesman who assisted me was a knowledgeable individual and helped me confidently make the purchase. It seems like a good dealership overall.

Great service from start to finish. The gentleman that came to pick up my vehicle from my place of business was very nice and friendly. I received status updates by text and email so I knew exactly what was happening and when. The service manager called me up and was really nice to talk with. My vehicle returned spotless, just like I drove it new off the lot.Thank you again Future Ford Lincoln of Concord for the amazing service and attention to detail.Luke

Your personnel were all great, from Randy in service to the young ladies at the front desk. Prices for oil change seem pretty high?

Hands down the best car buying experience Ive ever had and Ive been buying cars for 30 years.After scheduling a test drive online and getting a deal on the car I wanted to test drive emailed to me before going in, I went in today and met with Omed. He was super knowledgeable and had a great personality. I left without purchasing for a scheduled test drive at another dealership.Omed called me later in the day to see how my other test drive went and to see if I had any questions about the car I had driven with him. I decided to head back to Future Ford for another look.I shared with Omed that I wanted a few more options and he showed me an upgraded model. Thats the one I ended up buying today!The entire staff at Future was so welcoming, friendly and casual. ZERO pressure. Everyone I encountered had such a sincere interest in my experience. It felt less like they were making a sale and more like they were providing an experience. This is especially true of Omed. Moe, the finance guy, was awesome too!Omed said the sales process would take about an hour. He was right! I was out in about an hour and drove off in a better model than I planned on.If youre looking for a Ford dealership, go to Future. Youll be happy you did! I sure am.

I can say that the person(s) that help put the sale together were very professional and made the sale with little discussion . From the sale person to the detail info gentleman the it was a very comfortable contract. I would recommend the dealer with no regrets .

The Concord Ford always takes care of me. I only buy from the seller Patrick. He is always chill and NEVER pressures you to buy or lease the vehicle. He will get you the absolute best deal possible. Leased 3 vehicles from him within the last 1.5yrs. He is always patient and understanding. I will always buy from him. My next vehicle Im going for that beautiful raptor and pat will be my go too seller. Tell him Fred sent you. ;) if youre serious about getting a vehicle, always wait for the sale promotions, they have much more negotiating room for you. Never take the 1st offer.

Worked with Todd and Mitch at Future Ford and they not only presented a great deal on a brand new Lincoln. They are both so personable and helpful that I dont know why anyone would ever want to buy from anyone else.

Linda was incredible!! She really treated me like family. Kevin was also very excellent. Between the both of them, my experience at Future Ford in Concord was a truly satisfying experience.

The staff are very accommodating,helpful specially mr.Kevin,it took more than 2 months to fix my vehicle, I understand coz there waiting for the engine to arrive and also the hoses, this is the 2nd time my engine get replaced, and I understand there is no more warranty this time,again I’m very satisfied with the job they done,I recommend this location, if you have problems with your ford car , bring it here coz they are professionals,again thanks to Kevin and the mechanics

Incompetent.Called on a Tuesday to schedule an appointment for a recall. The person I spoke with made sure parts were in stock so service could be completed. When I arrived at the scheduled appointment on the following Saturday, was told parts were out of stock. Extremely frustrating and a complete waste of time. If the parts werent in stock, why would I schedule the appointment?

Service was great and they were very nice and did a few extra things as well. Thank you Future Ford for a job well done.

I absolutely love love love this place and would never go to another car lot ever again. This was by far the best experience Ive ever had in my life at a car lot I was treated with the utmost respect and treated fairly never once did I feel like I was being taken advantage of. Mo and Khalid are by far outstanding! I told them how much I wanted my car payment to be a month and they went above and beyond to give me everything that I needed. Mo got me the most amazing loan and Khalid found me just the car I was looking for and if I could refer anyone who is looking for a car please go there before you go anywhere else in Contra Costa County you will not be disappointed. ❤ Future Ford Lincoln of Concord. Forever customers Kaye & Calvin.

Relationships are easy when everything is going great, but the truth teller in a business is how it responds to the customer when things aren’t going great.After years of great experiences with Ford products, I finally got an opportunity to test the dealer’s marketing slogans and “customer service” boasts.I won’t go into detail about the initial problem I had with my new vehicle but I will say that Future Ford of Concord came through in a manner that I would consider above and beyond the call of duty.I believe that my new Fusion Hybrid will now be the best of the three great Fusion Hybrids I’ve owned over the last seven years and I couldn’t be more pleased that I chose Future Ford of Concord to provide this one to me.I would especially like to applaud Service Manager Michael Pedro for his hands on approach to his customers needs and Service Coordinator Linda Glennon for her superb communications skills and customer advocacy.Anyone shopping for a vehicle does themselves a disservice if they don’t give Future Ford of Concord an opportunity to earn their business.Charlie Ward,Concord

Returned a Lincoln lease car. Process was smooth and uncomplicated. Very satisfied.Bought a new Ford Edge. Likewise the process was very smooth and, for buying a new car, very fast and stress free.Only negative comment relates to a scratch on the drivers door jam that needed paint. We did not notice it until we were taking delivery of the car. We pointed in out to the salesperson. He contacted the manager and it was there that things went south. The managers response was to get a tube of touch up paint and give it to us for self repair. Granted, it was the end of the day and they had a party going on in the back room, but.... for a brand new car, under warranty , and not even delivered yet that seems a little cheesy to me. A minor issue I suppose but it did diminish my appreciation of all that happened before. Left me with a slightly bad taste in my mouth.It seems the proper response by management would have been to say, Oh we are very sorry this has happened. Could you bring the car on ... and we will fix it. Just too much trouble I guess.

Excellent, picked up car right on time. Returned right on time. Sent Text or e-mail with estimate.

Joe in customer service is over the top for Lincoln department..I had a shopping list of things that needed attention and or repairs to bedone. Joe kept me in the loop on how good or bad progress was coming along on my NavigatorFuture Dealership has their act together withknowledge and courtesy

Very professional and responsive!

Brad, the Service Manager, and Linda, the customer service rep are excellent. They both went out of their way to make sure I had a good experience in getting my truck fixed. Because of those two, I will continue to use the service department.

I always take my vehicle to a Ford Dealership for service. They only work on Ford vehicles and I know the job will be done by certified and trained technicians. Don is my service adviser. My car was left overnight because they needed more time to investigate an electrical issue. I needed something out of the trunk for work the next day. I went there at 6:15am to wait until they opened so I could get the items I needed out of my trunk. To my surprise, Don was already at the office!! He walked me to my vehicle and I grabbed my stuff. The next day when my car was finished, Linda assisted me in paying for my service and we had a very pleasant conversation. All in all, my experience at Future Ford was GREAT!!! Thank you service staff!!!

Ive got positive experience dealing with Pat and Mitch. Great guys. Not pushy, competent and dedicated to find what you are looking for. I would highly recommend this dealership to anyone who is looking for a new car at fair price with no stress.

Purchased a new 2020 Mustang from Future Ford in Sacramento but the closest dealer to me is the Concord location.Had an issue where the paint on the front bumper bubbled and flaked off wothin a few hundred miles so went in to get it looked at.Kevin P. Greeted me promptly and got the ball rolling on a warranty fix in a very short order. Within an hour he had the warranty work approved and scheduled me to drop the car off for repair.I had some other concerns as well and he addressed those too.Ive worked with Kevin multiple times now and each time is the same. Quick to greet me, responsive to my questions and always does his best to ensure things are taken care of regardless of how busy he is.I will 100% not go anywhere else for service as long as Kevin is around.

I wanted to share my exceptional experience at the Future Ford service department. Aaron Dixon went above and BEYOND from our first phone conversation. I am truly impressed with the care and service Aaron provides to his customers. Not only was my car fixed in a timely matter but he was able to work the repairs with my travel schedule. I dropped the car off and he ensured my transportation to the airport. Aaron checked in with me during my trip, assuring me that the repairs were all on time and confirmed our airport pickup. Since I was traveling with a 9 month old you can imagine the trust I put in this man to have a car ready to pick me up from he airport. Not only was the driver there to pick me up but he was early, pleasant and helped with luggage. My experience was top notch from beginning to end. I will never take my car to anyone else. Thank you so much for all you do. Your efforts are greatly appreciated!!! I HIGHLY recommend going to Aaron Dixon for any and all of your car needs.

Dropped car off at 10:45 am for oil change and wash was asked when I wanted it back I said when it was done. In no shape of form did I expect it to not be done till 5pm so now I know to say a time. Also was told there was a recall on my car and they said they would order part and call me next day to make appointment well its been a week and no phone call. Also they did a lousy job on washing my car too.

Just bought a brand new 2020 Aviator. Did all my research online. Got comparable bottom line pricing from 5 different dealerships from Roseville to Lancaster, pitted the dealerships against each other for the exact specs off the window sticker. Checked with Truecar and Kbb to see where I stood for a Great Deal, once I got it, I called Future Lincoln, luckily got hooked up with Ali, the best easy nice guy salesman. He is NO nonsense, I told him my best price was in Fresno, and asked if he would match the price...sure enough, THEY DID. Sent over all the docs,(credit app,license,insurance).Also did my homework on the warranty and service plans, they even met that price.My first contact was Friday, October 16th, after a short text and discussion on the phone. Saturday morning, Ali confirmed everything, and the car was going to be ready by 3pm for pick up. I told him I did not want to be sitting more than 30 minutes waiting to pay them over $50K.Got to the dealership, Ali greeted and took me to the brand new Aviator with only 14 miles on it. then I met Mo the high pressure finance guy, did the usual sales pitches, but my homework set the pace, and he leveled off, did exactly as I wanted. Bought the warranty and service plans at a better price than I could find independently. I was in and out of the dealership in 90 minutes.Best car purchase in my life!!! Online homework, pit dealerships against each other, the best one wins and so do you. These guys work with you and will do almost anything to win your business. They are also a very integrated diverse dealership if that is your thing, did not see any female salesperson on Saturday, but ask...As usual 24 hour remorse set in, I misread their finance forms and went off on Ali/Mo, but figured out the numbers after the fact, and they still had no bad feelings after my rant, and improved my post sale perks.Last word on dealing, go back to your other deals, see if they will improve their bottom line price...one did by $500, but that would mean 48 hours, a rental car, and a 6 hour drive before I could be in my new car.I would definitely buy my next car from Ali and Mo, those guys are great, just know your stuff, stand your ground, and youll drive away totally satisfied.

Excellent I went in and Michael Pedro helped me out in service department. After service he explained everything doing that gave me reassurance on the service. He helped me with rental car for while car was being worked on. Great guy as well.

First time with Future Ford of Concord. Professional, easy in, easy out. Had recall work done, and decided to add a set of tires and brakes. Surprisingly, they only did what was necessary (the rear pads and rotors) as the front were not needed. We as consumers must trust professionals to do honest work.That was my experience at Future Ford and thank you Michael Pedro.

I would like to start by saying, I dread car shopping! Simply because I know haggling with salesman is about to commence. That was after all, my past experiences at other dealerships. So, why would it be any different this time? Well, That was about to change.....for the better!This was thee BEST EXPERIENCE I HAVE EVER HAD BUYING A CAR!!! I had the pleasure of working with a fantastic salesman, Omed Ehsan. From beginning to end he went above & beyond...making certain that my experience was above expectation. A genuine class act with a smile through the entire process. It was LITERALLY PAINLESS!!! I also want to mention something I haven’t notice anywhere for quite sometime at a business,....the interactions between the employees felt positive & respectful towards each other, really felt a sense of family. I thank you for that and getting me into my amazing 2020 Ford EDGE!!! I couldn’t be happier!!!

The Team at Future Ford made the car buying experience quick and easy. They found the car I wanted and did not pressure me. Habib was very helpful showing me the choices and he even got my keys out of my vehicle when I locked them inside by accident. This is my third purchase at Future Ford i Concord. It just gets better every time.

I had an appointment that I was able to setup the day before with plenty of availability. Fast and friendly service. Will definitely come back to this location.

The Ford Edge was my third car that I’ve purchased from Future Ford in Concord and their sales guys is why I keep going back there. Their sales guys are friendly, knowledgeable, and customer service oriented, which makes the car shopping experience better. I’ve been to other dealers where they’re pushy, aggressive, and just want a sale. These folks are first class in customer service and experience. I’ve always recommended this dealer to my friends and family.Keep up the good work!!!

Great experience. Very friendly and attentive Sales staff, without pressuring.This was by far the best purchasing experience I have had. Highly recommend Future Ford.