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Brothers Detail Center
1840 Monument Blvd, Concord, CA 94520, United States
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Jc
Review №1

The customer service could be better. This place has good business. You need to wait more than an hour and they dont have available restrooms.  Come on.

Al
Review №2

I have to ask three times to clean my truck. Plus they charge additional costs because the size 🙄. I think for $45.00 car wash has to be a better quality of work.

Da
Review №3

I like this business. They did a great job washing and detailing my car. They also have good prices for their services. Thank you so much.

De
Review №4

We just got our car and the trunk wasnt even looked at. Dirt and leaves were still in it. They did a very very poor job, my son and I had to go to the coin car wash and vacuum what they were supposed get, and clean what they were supposed to clean. Customer service was fine, but the cleaning was poor. I definitely will NOT NOT NOT suggested this place at all. THE CHEAPER THE CAR THE CRAPPIER THE SERVICE... and just think we were going to give them a tip because I saw the good job they were doing on those big ( more pricey) cars well Im glad we didnt. WROST PLACE IVE EVER BEEN TO.

Ma
Review №5

Very friendly, this was my 1st time here. Very helpful in explaining what package came with. So impressive i dropped my car off at home and came back with my truck.

ma
Review №6

They do a good job. Today I brought in a really dirty truck and had to bring it back because they left some parts dirty. They did clean it. I would have given 4 stars but bc of this it went down.

Vi
Review №7

Probably should not have gone first thing in the morning. Dash was not wiped down, water still dripping down side of truck, dirt spots everywhere.

Sa
Review №8

I went in for a car wash and they did a great job! I will definitely be coming back!

Th
Review №9

Horrible experience, this guys stole objects from your car. The guy who is in charge is so neglegent and unprofessional. I never go back again.

Au
Review №10

It’s a den of thieves , I am reading other experiences which state similar experiences. they stole my bag pack!!Please avoid if you love your belongings

za
Review №11

Paid $69 for handwax and what a waste of money. they didnt bother opening the trunk and the car looked same as i drove in. the more cars they have the worse job they do. im surprised this business is still operating.

Am
Review №12

The owner was unprofessional did not speak English to me to resolve the problem. I will never come here again.

Am
Review №13

Good prices and thorough work. The waiting area is pretty sparse, but there is outdoor seating.

lo
Review №14

They always do a great job! The staff is really nice!

דנ
Review №15

They’re close when the google says open. Be shame to yourself as a business.

a1
Review №16

Cesar did an incredible job. I have never seen someone take such great care and attention to detail. Truly got the VIP detail experience. Great job, young man!

tr
Review №17

I have been getting my car swashed here for YEARS and today I had my car washed and had left something in the car as a test to see if it would disappear And when I went to go look for The item, it was gone. Also there were clearly visible spots that were still dirty on the hood of my white car as well as debris on the carpet that should have easily been picked up by the vacuum. I called to let them know that my item was missing which I was absolutely positive was there when I had let them take my car back to clean it and they offered no compensation for my missing property. I will not be going back or recommending this location.

Fe
Review №18

Good service

Ch
Review №19

Great place and they are very thorough.

En
Review №20

Great car wash, they always do a good job. Ask for a young man named Javier he does excellent work. The staff are very friendly and caring

Mo
Review №21

Its ok,

ro
Review №22

Pretty good job. They missed some dog hair in the very back. My biggest issue was that it took an hour and 15 mins and the place wasnt even busy. That is unacceptable. Ill come back here, but make sure the place is empty.

Pa
Review №23

I made a horrible mistake coming here. The car was kept for a simple seat and carpet cleaning (which took 9 hours) and it was returned with a battery disconnection error, an engine light on, and a LONG list of other things that I cannot mention here but are detailed in my police report. I had driven it directly from Jiffy Lube where all inspections were done and everything was fine so I have a crystal clear baseline. I have NEVER posted a review like this before but this experience was so utterly unbelievable that I still cant believe it happened.

Je
Review №24

Bad serviceAt all

Ma
Review №25

Was awful

an
Review №26

THEY ARE TERRIBLE it seems like they broke more stuff on my car then they cleaned up the inside my car wasn’t clean I had to go redo my car myself I wasted my money I called so they can redo it and they told me

aa
Review №27

Great value for the service they provide.Update:The service and quality here have diminished considerably over the past year or so.The two girls at the front desk today were so rude I nearly left.Eating chips and drinking soda like they were at a picnic.I actually felt like I was disturbing them.Will be looking for another carwash.

Sa
Review №28

I have had problems in the past at this location with windows that are smeared when they dry so I specifically asked if they could use a clean cloth for the windows. For the third time, I had to wipe the windows inside and out with my own cloth when I got home as I could barely see when the sun hit them on my way home. The vacuuming is also hit and miss - this time it was mostly miss. They are definitely getting worse in the years since they opened. The price is very reasonable but I go there so I dont have to take time to clean my own car

na
Review №29

Ive been waiting for 40 minutes, and my car hasnt gone through the wash! The entire place is filthy, full of trash, and the office/waiting room is filthy. Nice employees, but WOEFULLY understaffed. Ill forego the bargain price next time, and go elsewhere.

Ca
Review №30

Usually quite a wait, but car looks great when theyre finished!

Ar
Review №31

This place is a den of thieves. I had my doubts at first but decided to test if its true. I left a few dollars in my sun visor and it disappeared. My $200 Ray Ban sunglasses went missing, and I was 100% positive that its always in my car. I confronted the management about it but they just covered up their theives. If you do decide to go to this place, make sure you dont leave anything valuable in your car.

jo
Review №32

Good price good work

De
Review №33

DO NOT GO HERE. They stole things out of my car & tried throwing the blame around. Horrible experience. To top it off the quality of the car wash was at best a 4/10.

ja
Review №34

HORRIBLE SERVICES EXPERIENCE This car wash service has deteriorated in it service (big time).In the past i had used their basic-car-wash service with satisfaction. This time i went for a VIP service. The quality was worse than the basic service.They did not even bother to wipe the door runner board and tires rims and the floor was vacuumed badly. On pointing out the issue the staff gave lame excuses. They lied that they don’t cover the rims and runner boards they Have to charge me extra $20 more in their cleaning service. And it took 1 1/2 hoursA total indifference to client satisfaction even if they paid premium bucks for the premium service.Will never ever use this service again !!

Id
Review №35

Good service. My car is perfect clean when I Leave. They do a good job.

Ca
Review №36

My car was not vacuumed properly and forgot to applied tire dressing and when I called to ask if I could bring car back I was told I could not bring it cus I had already drove off their premises. So if you go there be sure to be pickie before you go.

Mi
Review №37

Reliable quality services

ju
Review №38

Great staff

Ke
Review №39

Over an hour and a half wait and the interior was not even cleaned. Avoid unless you want to wait 90 minutes for a horrible wash.

Mi
Review №40

Decent wash but way to long of a wait, not worth it. The place can be cleaner too.

Ev
Review №41

I am soo mad i just buy my car from the dealerThey Scrushed the paint of my car on the front and back Definitely not recommended

Dm
Review №42

Have returned for recleaning... bad serviceupd. 07/11/2016Again... Full service has risen in price ... now 19.99Quality of service - uploaded to photoI pointed out the shortcomings, I waited for 10 minutes until someone comes ...no oneI called the manager, she looked up and said - it happens.All!!! No apologies, no proposal clean again.Simple - It happensI never will recommend this horrible place for nobody

Sr
Review №43

This car wash service has deteriorated in it service ( big time).In the past i had used their basic-car-wash service with satisfaction. This time i went for a VIP service. The quality was worse than the basic service.They did not even bother to wipe the door and the floor was vacuumed badly. On pointing out the issue the staff gave lame excuses. The manager went a step ahead and lied that they dont cover doors in their cleaning service.A total indifference to client satisfaction even if they paid premium bucks for the premium service.Will never ever use this service again !!

Da
Review №44

Beware of your belongings

Ji
Review №45

Brothers car wash is a hand wash facility. Those car washes with the swirling brushes can leave swirling tiny scratches in your clear coat. Not good. Have brothers car wash because they are hand wash that wont happen.

Eu
Review №46

She was so rude.I’m never came again.

Ri
Review №47

They do a great car wash. and they have an internet coupon. I like these guys a lot.

Me
Review №48

I pay for VIP and they just do a regular service only, Wasting my money.

Ki
Review №49

This car was was so disappointing. I paid $40 for the VIP wash and when I got home there was still dirt all around my dash/ Im the pockets of my door and on my spoiler. Its like he just sprayed cleaner and freshener without actually putting time into my car. A few days later I noticed my back floor mat was missing. I proceeded to the wash to ask for my mat and they gave it to me all wet. They also offered to call me and rewash my car however I never recieved a call back. Never coming again.

Ni
Review №50

Im never coming back to this place and if u have a big car dont recomento you to go there... they told me is 45 min an hour pass and they put 4 cars in front of my car and I went to look and they were just starting to wash my car 😡 if u go here be ready to spend your day there

Bh
Review №51

Great place for quick wash and they do nice job

Ka
Review №52

I never go to this nasty car wash again.

Am
Review №53

One of the workers i really appreciate his work. He uses glasses. And works very hard.

an
Review №54

It takes a little longer, but they do a good job

Ju
Review №55

Awesome detail work! Worth every penny.

Ge
Review №56

They did a pretty good job

Ce
Review №57

The wait is excrusiating. Over one hour and the place did not have many cars in line.Will never go back. The guys work hard but too slow.Counter staff not friendly at all.

Wa
Review №58

They spent so long perseverating on my truck that it was ridiculous! When they were done it was perfecto! It would have been a bargain at twice the price! Bravo!

Ah
Review №59

Garbage is the one word I can describe this place.

Ri
Review №60

Great Service.

G
Review №61

Horrible service!! Long wait times!! Cars rushed and not detailed properly!!

Da
Review №62

Ive tried to come on two different occasions during their posted business hours but they were closed without explanation both times.

Ca
Review №63

If I knew taking my car here for the first time would leave two large scratches on my hatchback, I would have come long ago...

Ge
Review №64

They really pay attention to detail here.

Ja
Review №65

Good price but left with quite a few water spots..

Ju
Review №66

Long wait place is nasty been hear for 1hr so far no shade out side the guy washing your car look like thare on drugs never go here looks like a 18 year old running a business

ch
Review №67

These people are lazy and leaderless a poor place to have a car cleaned

Aa
Review №68

I like

fa
Review №69

Bad serviceNot recommendedSorry guysYou dont know how to clean the car

Kr
Review №70

Horrible job got my car cleaned gunk everywhere, rugs were a mess, bad service terrible job worst place to go

Sh
Review №71

Price is right, but everything else is wrong.

Ba
Review №72

Good prices

Aa
Review №73

Top notch

Jo
Review №74

Bad customer service is treated even badly by the Manayer

Ho
Review №75

Good personal service I like how Don Pedro cleans my car, he did it well in detail

La
Review №76

Terrible service or they dont wash it well or they dont vacuum the car well but there are always details.

Mu
Review №77

Who did cars wash well?

So
Review №78

Terrible service, my truck hit me, and they dont take responsibility for it.

Information
22 Photos
78 Comments
3.1 Rating
  • Address:1840 Monument Blvd, Concord, CA 94520, United States
  • Site:http://brothersdetailcenter.com/
  • Phone:+1 925-685-6787
Categories
  • Car detailing service
  • Car wash
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:8am–5pm
  • Saturday:8am–5pm
  • Sunday:8am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
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