Damon was knowledgeable, and did what he said they would do within the timeline he laid out. He reached out to me when needed and insured I didnt have to contact him to find out my cars status.The service video from the mechanic/tech was a surprise. Very professional. Almost felt as if I was at a nice restaurant and the waiter was explaining the courses.Im on my second Audi and been serviced by these folks since 2011.

Brent was great to work with. This was my first time buying a luxury brand. I was expecting the sales team to be on the snootier side but that was not the case at all. They couldn’t have been more nicer and easy to work with. Finance manager went through the usual product selling but didn’t feel pressure at all. Would buy from them again. Special Kudos to my sales rep Brent!

Paul and Adrian were a pleasure to work with! They took the intimidation out of buying a used car. I appreciated the fact that they took me seriously as a potential buyer even though I drove into the lot with a very old, non-luxury brand car (This was not my experience at every dealership). They also took the time to compare their cars to others I had looked at, both pros and cons. Thank you for all of your patience with my never ending questions. Thank you for making my car buying experience so easy.

Upon purchasing my Audi Q5 from Audi Concord five years ago, I was happy with the sales process then and continue to be impressed with the quality of service they provide to this day. My most recent experience with Junior Service Advisor Marcus Sauceda exemplified this. Mr. Sauceda, while demonstrating professionalism and intellect, was very responsive in getting back to me with the answers I needed and made sure my vehicle was taken care of. In addition, he ensured my transportation needs were addressed, while my vehicle was being serviced; as my time is limited and important to me. He should be commended for the diligence and work ethic that he provides at Audi Concord.

I have always had great service here at Audi Concord. Patty is the best. She is super helpful, explains everything, and gives great service.

My car had an electrical emergency and wouldn’t start if I shut it off. I called Concord Audi and they arranged for me to drop off my car and get a loaner. My car was repaired the next morning and has run perfectly since then.

Patty was able to take me on extremely short notice and assist me in getting my flat tire fixed. She did a tire by tire inspection and determined I only needed the one tire replaced. She also suggested new tire valves tops for two tires that were missing it. The free car wash was the cherry on top. I can’t thank her enough for fitting me in on a Saturday and being such a kind and considerate professional. A total life saver!

Audi Concord is the best selling specially during COVID. Service Dept. is amazing.

I have never had an easier experience buying a car until I came here. Found a car online and the response was quick the very next day. Justin helped with the process from beginning to end, and I drove off with the car I wanted. They replaced the battery as promised, detailed the car, and actually filled the the gas tank up full. I will definitely recommend this place to friends who are looking for a new car. Excellent service from Audi Concord.

We are pleased with the work of the service department at Audi Concord. They have in several instances taken the time to fully understand and diagnose problems in complex automobiles. Ken, our service representative, has been helpful and patient in getting problems resolved. We like the care that is done to service our Audi.

The service department at Audi Concord is awesome. The staff here is extremely professional, courteous and makes you feel welcome. The whole process of getting car serviced - from setting up an appointment to service - has always been super smooth! Highly recommend.

Service at Concord Audi is the BEST. Service Agent Marcus was extremely helpful explaining the services, what to expect for future services, giving suggestions on up keep of my car. He handled Lyft services for me to be taken back and forth while my car was being worked on. Very nice, very friendly, courteous. Car was completed within reasonable time, all went perfectly well.

I met Alex Kludt in 2012 at Concord Audi. I walked onto the lot without knowing much about Audi’s or knowing anyone there and was pleasantly surprised at how well I was taken care of. I was also blown away by the Audi product. After a test drive with Alex we made a deal for my first real sports car, a 2012 A4. It went so smooth that it made me feel like perhaps I wasn’t getting the best deal but to the contrary I got a fantastic deal. Not knowing much about Audi’s aside from their strong reputation I took Alex’s word that I was getting the right package for what I was looking for. After driving the car for several months I learned that the deal I got was better than I had initially thought and that the car had exceeded my expectations. Three years later Alex took care of me again with an upgrade to a 2015 S4. Again…a seamless transaction. Here we are in 2021 and again Alex lived up to his reputation and upgraded me into a 2021 S4. As usual, a seamless transaction and a car that I’m completely in love with. Can’t recommend Alex Kludt and Audi Concord enough. Everyone is really nice there. Over the last ten years I have been taken care of by essentially everyone at the dealership. Alex always kept up with me after purchases to make sure I was enjoying my car and every time I went in for a service I got the white glove treatment. I’m a very happy customer and looking forward to many more awesome vehicles from Audi Concord.

I looked at 3 other Audi dealerships before finding the perfect car at Audi Concord, and by far this dealership is the best to work with. Everyone I interacted with were knowledgeable, friendly, and genuine. David made the whole process so easy and straightforward. If you are looking for an Audi, you definitely need to come here and no doubt you will be treated well.

Great customer service. Ken was very helpful and I enjoyed my experience.

Ive had a very smooth and pleasant experience with Audi Concord so far. I got my first Audi lease here, my first Audi maintenance and then finally successfully bought out my car. No hassle, no delays!

You guys are good - the whole process went smooth.Maurice Lafayette

My experience at Audi of Concord was quite pleasant. My service rep - Marcus S. was very attentive and he took the time to explain everything that would happen during my visit. He let me know the service that was done and when my car would be ready. I arrived just before closing and he had paperwork and my car washed and ready for me to drive home. I truly appreciated his excellent customer service and how he made my time at Audi of Concord one I will remember.

We leased an Audi A6 2T Premium Plus from Audi Concord. We traded in our 2015 Q5 as part of the deal. Given the shortage of inventory, we were able to find good options in Audi Concord. The entire process was very smooth. We are very happy with experience there. We highly recommend this dealership.

Had a great time purchasing a new Audi Q5 from this location. From the moment I stepped onto the building, I was provided with perfect service from Jacob. Even through an appointment on the phone, Ben the Financial Manager helped guide me throughout finishing with the final process. Nothing but 5 Star service from the both of them. It only proves how highly these Audi Employees care for their customers. Much appreciated. I can vouch from experience that this is the place to purchase your Audi from.

Great experience with Brent and Audi of Concord throughout the entire buying process.I consider myself to be a high maintenancecustomer, let me rephrase that. I know I am.Brent hung in there the entire way. Superpatient, knowledgeable and trustworthy.I highly recommend buying your next vehicle at Audi of Concord.Found the vehicle I wanted and got what I know is a great deal.

Great service and very communicative through the entire process. Also provided me a very clean loaner car for the day. Would highly recommend their service team

Audi Concord provides great customer service and incorporates text and video communications for their service appointments

Thank you all for your time and great selection!!! I had my heart set on a specific vehicle and you all helped make my wish come true !I REALLY LOVE OUR NEW ADDITION!!!Blessings to everyone at Audi Concord!!❤️

Best Audi service that I have experienced. Service manager Ken did a great job explaining details of what services were performed, with timely and thorough communications.

I’ve been an Audi customer for 8 years, and this was the best and easiest purchasing process yet. Love the transparent negotiation process and especially the awesome new remote financing process. Made things so much more convenient! I’d recommend this dealership to anyone.

I’m so glad that I was able to make my appointment with Audi Concord, the customer service was incredibly and the service they provided to me was the best experience ever. Thanks to Ken Service Consultant I was able to choose the best deal, which fit perfectly great to my vehicle needs.I will highly recommend this dealership anytime without any doubt.Thank you Ken once again for your performance and thanks to your technicians as well.

Service organization is top notch. I have been going to them exclusively since 2013 and they go above and beyond to take care of our Audis. Charges are reasonable for a dealer but and the trust I have in them has me going back for all my maintenance and repair needs.

Online appointment easy, just had to wait 1.5 weeks for soonest opening. Brake and minor service done quicker than estimated. I especially like the new video feature from Audi Technician showing work done before paying. Been going to Concord Audi over 20 years and never had an issue with Service Dept. 5-Stars and will continue bringing my vehicle or wifes car there for service.

Audi of Concord went over and above when trying to find the correct car for my needs, Brent Atkinson my sales associate was so helpful and gave me the most up to date information to get the vehicle SQ5 that really worked for me. Each member of the Concord Audi team has a specialty , the tech. go to guy-showed and explained all the features and followed up with tutorials for those like me that are technology impaired.Audi of Concord general sales manager Eddie Martz reached out to me through the whole purchasing experience .I am very satisfied with my new Audi.

We had a great experience at Audi Concord. Paul Rodriguez and his manager Chris Mcirvin took good care of us. Paul is truly knowledgeable and was able to answer all our questions. Paul went above and beyond in trying to find something that would fit our needs.If you are looking for an Audi in the Bay Area we highly recommend this dealership and Paul Rodriguez.

Ken was very helpful and courteous. This dealership goes above and beyond to make sure there is complete customer satisfaction.Update: this dealership never disappoints even in these uncertain times, hitting car manufacturers & dealerships very hard. A big shout out goes to Ken for making me another happy Concord Audi customer!

Friendly, courteous service by Mike Forney. Inspection video sent by text and email from Bradley Alexander was informative and provided ease of mind. Overall a very good experience, as usual.

It took awhile to get an appointment, but the Service Department is really top notch. Service Advisor kept me up to date on the progress of my repair.

I believe the part needed could have been ordered in a more timely manner. Also, diagnostics probably wasnt required as there was likely only one cause for the problem.

Brent Atkinson and Sammy Velasco were so professional, attentive & helpful. It was an all-around great experience! Glad to join this prestigious Audi family!!

Service department always has great customer service, always friendly and accommodating, always goes above and beyond for me. I drive from vacaville to specifically go to concord Audi anytime I need service because of all the great experiences I have had here. Thank you Audi concord you have made me a lifetime customer.

Brent at Audi Concord was so easy to work with. No haggle pricing. Straight to the point with excellent communication and service. This is how car buying should be. Along with the ease of DocuSign the entire process was quick and simple.

I have been going to Audi of Concord for over a year to service my A8. My service advisor, Ken Shupe, has handled all of my service needs with the highest level of care. From fitting me into their busy schedule to making sure my extended warranty covers necessary repairs, Ken always went the extra mile to provide me with the best possible service. I have been a loyal Audi customer for over 20 years and I can honestly attest that Ken and his team have been the best group I have worked with over this time span.

I don’t generally leave reviews but in this instance I think it’s worth it. I just got my 2015 A3 serviced and the experience was smooth, the communication no fuss, and the feedback and information I was provided transparent and clear. I was offered a clean and new courtesy vehicle as the work would take over a day, received a video update showing all inspection points with commentary from the mechanic, and wasn’t oversold on any work that wasn’t necessary. I have experience from 2 additional Bay Area Audi dealerships and I can say that so far, Audi Concord has surpassed their level of service considerably.

Marcus, my service advisor was very helpful and informative. My technician sent me a video inspection of the vehicle. That was a nice touch. Everyone in the dealership was very friendly and helpful!

Services included A/C gasket replacement, engine oil/filter exchange, and exterior wash/interior vacuum. Wash was not through- lots of brake dust still on the wheels, water spots on the mirrors, and the interior clearly was clearly not vacuumed. For paying hundreds of dollars for the oil change alone, one might expect the wash service to be top notch…

This dealership is top notch. Both times I have been here they were helpful and great at communicating. They got right back to me after I emailed a question with a follow up phone call. The service and parts department was friendly and got me exactly what I needed. If you’re shopping fir an Audi go to this dealer , you won’t be disappointed . Avoid Oakland’s Audi dealership ! This one is far better

BEWARE OF UNNECESSARY AND COSTLY SERVICE RECOMMENDATIONS:I took my 2021 Q8 in for its first scheduled 1-year service. When I checked-in I asked for an estimate and was told just shy of $500. I then presented a copy from the Owners Manual of Audis recommend service items for this 1-year service. It comprised an oil & filter change and 4 inspections. I would estimate about 1 hours work + parts. I asked the service writer what it would cost to do only the Audi Factory recommended service: $250... about 1/2 the initial estimate. I consider this predatory marketing.GMS

Lived on 4 different states. 4 different Audi locations. Audi Concord is my most recent one and the best one so far. The attention to detail and the customer service is excellent! Kudos to the Audi Concord team for always taking care of me and my car!

My chief reason for the one star review is the interior protection plan I bought with my Audi. I know that additional protection or warranties on a car is rarely a financially prudent decision, but I was at least hoping to save myself some stress of fixing problems with my car. I have some damage to the leather upholstery which should be covered by the plan, however Audi refuses to cover it, and also refuses to refund me the cost of the warranty. Basically, they never responded to any emails or phone calls in any meaningful way. I have spoken to 4 different people and never gotten any resolution. This dealership has the worst customer service I have ever encountered - even my health insurance trying to deny me coverage will at least respond to my messages.

Michael Forney did a very professional job handling my situation with my car and taking care of my. I will recommend any time.thanks

I called at 11:30 today to get a quote on replacing an AC Compressor. I spoke to that parts staff who promptly provided a quote for the part, but said the service department would be the ones to speak to regarding a labor estimate. I then was transferred to a service line that led to voice-mail. I tried calling again later and spoke to a nice person over the phone who said that the service staff was backlogged at that time/on lunch and said they would take down my information to have one of the service staff contact me back. I never received a call or voice-mail in return. I would suggest trying another dealership or shop just based off of that experience alone.

Service was prompt and thorough. The loaner car was great. Thank you so much.

Once again I’m very pleased with the service I received from Audi Concord. Ken(service advisor) is always great to work with & let’s me know exactly what was wrong with my car, and also gave a suggestion to get better performing tires. The Audi Tech(I am not sure what his name is) did a great job with the alignment on my car and it drives amazing now. Also the gentlemen who took the keys for the loaner car and showed me where my car was was very nice.

After having my Audi stolen by car jacking i was in need of a smooth experience and this was it! Adrian was great and professional as were all staff there in Concord. I am happy with my new car and hoping when ready to Level UP to return for next Audi, R Torres, Esq

Wonderful experience at Audi Concord! The dealership is gorgeous, the technologist I worked with was amazing, and I’ve never had such a smooth car buying experience. Thank you so much!

Quick, efficient, and communicative. I was, at first, a bit worried having to take my car into this dealership as my previous experiences with the Oakland Audi dealership were very negative but my experience at this dealership was the complete opposite. The turnaround time was quick and the staff was very helpful and courteous, keeping me ‘in the loop’ as far as what was going on with my car. If you are looking to dealWith an Audi dealership service department, from my personal experience, I definitely recommend them.

I brought my 2019 Q5 for its 20,000 mile service. Making the appointment was very easy by phone.When I arrived, Mike Forney (my Service Advisor) was very pleasant and well-prepared to check in my vehicle as he had already pulled up my record and knew that there was also an update campaign on the ECU software.I was provided with a loaner which made the logistics a lot easier for me. A few hours later, I was pleasantly surprised to get an email with a link to a walkthrough recording with the Service Technician (Z. Cruz) as he was doing a multi-point inspection of our Q5. This is a new nice touch! Service was completed earlier than promised. Mike called to let me know what time it would be ready for pick up. Checkout was just as efficient. Our vehicle was also cleaned before delivery.I definitely would recommend Audi Concord Service (and Sales). Great crew!

Had some questions at the Parts department about my Father in laws Audi and I was treated very kindly, they answered my questions, and were helpful.

My 20 year old son was looking for his first car purchase and Audi Concord really went above and beyond to make it a seamless process. They also connected us with great financing! I’m so glad my son’s first car buying experience was so positive.

I had made an appointment to have my oil changed, as part of regular maintenance. As I was about to being it in, a check engine light also appeared on the computer display. They ran a diagnostic and told me that two things were coming up in the diagnostics PC. The first one was i needed a new water pump and thermostat, and the other one they said it was spark misfiring, most likely due to buildup in the intake. I told them to go ahead and change the pump and thermostat, but that the intake cleaning had been performed by them just over a year ago. I told them to do it, if they felt it was needed, but that they should absorb the cost as most likely the technician didnt do a good job the first time. They totally ignored my suggestion, and placed in the work report, that I had declined the work. Which is a blatant lie. I will be contacting the service manager to complain about this. Very disappointed at the blatant disregard of my suggestion, by Damon and Mike, the two service advisors that I worked with. The car feels fine, so I hope it stays that way. But why take a risk when Im already paying them $2500 in repairs? Very bad, customer service.

It was a great experience with the help of Patty Hudec. I love having accessibility to another car while mine is being worked on.

Awesome experience! Damon is well versed in all things Audi, attentive, personable and professional. It was my first time visiting this dealership and look forward to many more… thank you!

Excellent first service experience at Audi Concord. Work completed on time. Great communications. Thank you.

We purchased and have always serviced our Audi Q7 at Audi Concord. We have had consistently wonderful interactions and care here. Most Notable, Mike Forney has been out advisor and his attention to detail and customer service has been a 11 out of 10 on our personal scale !!!Thanks so much Mike , technicians , facility staff & all yoir employees for continuing to give us excellent service & customer support no matter what our concern !

1st class service. Everyone is extremely helpful and professional.

My Service on my Audi Q7 was great. I dropped off the car show the service Rep a few things and I was picked up for a Lyft ride home. They called me later in the afternoon and sent a lift for me and as quick as I dropped off the car I picked up my car and was off on my way.

Great car buying experience with David Schulz. Prompt, courteous and no haggle pricing. Would highly recommend.

Our purchase of a 2021 Audi Q-5 hybrid was an incredibly efficient and organized transaction. Three months earlier our family leased a 2021 Audi etron through this dealership and found the experience comfortable and insightful. Our sales advisor, Brent Atkinson was truly professional and listened to our wants and needs. Because of this initial experience, we choose to return to Concord Audi and purchase the Q-5. We are an Audi family for life and feel so fortunate to have discovered Concord Audi and their incredible team of employees. Special shout out to “our Audi guy” Brent Atkinson!

My experience at Audi Concord today was fantastic. My service representative, Damon Kent, was excellent. He explained everything and arranged for a ride to and from the dealership. Super easy which is what I like!

The service during my last visit was exceptional thanks to Mike.

Service was good, done early. The tech sent a video walk around of my car and it was good to “see” the work being done. Nice touch!

Link to the video of a review peering at the underside of the car is novel and interesting. Couldnt understand all the words but thats okay. Service was easy to set up and Im comfortable that the work was thorough.

The service department was excellent, and they took care of me. I had some issues went by in the car, and, honestly the finance department was terrible to work with. They really screwed me over. Someone tried to help me when I brought my car in to be serviced, but I was still Treated poorly, and my issue was only half resolved. Ryan, my sales person, and Patty, my service person were both amazing, and I can’t say enough good things about them.

Ive had my car from Audi Concord for almost half a year now and the entire process has been fantastic. From buying during the pandemic with stringent cleanliness protocols to service as protocols have relaxed, I have received great communication and service. Ken in the service departmentndoes an incredible job of communicating and expediting work and was able to get me an appointment with a nice loaner car. My salesman Brent worked so hard to get me behind the wheel of an awesome car that I love and makes time to say hi and chat about Audis or whatever. The sales manager Nick is also very personable and super passionate about Audi and helped me easily get through the sales process. Love this dealership!

Audi Concord was very professional and upfront with everything. The online application was so simple and made it easier to purchase the vehicle I was interested in. Nomore waiting at the lot for hours waiting for financing options. Test drive and fill out the application. Come back the next day and drive off in you new car after the detail and fill up the tank for you!

Lately it’s been difficult to get your car serviced here. When you make appointments they usually cancel or your service spills into the next day. However, once the ball is rolling they provide great service. They even recorded a video of our brake and tire inspection. They even wash and vacuum the car!

Marcus got me in w/o appointment and monitored my service every step of the way, very helpful!

The professional atmosphere with the much enjoyed human factor was refreshing ! And the relatability of our Salesperson Kaye ,made the process smooth and hassle free.

From the time I pulled in till the time I picked up my car the service was first class.

I was here few weeks ago. My car had engine light and start/stop malfunction sign come up so I called their service department to make an appointment. I was asked to walk in by their service department since they are not very busy. When I got there, the person on the counter was extremely rude and told me he would not look at my vehicle till Tuesday afternoon. This person cared least about giving me any customer service. Based of this experience, I suggest to go elsewhere if you have to deal with their service department. They provide rude customer service to deter you away.

Audi Concord is the best!! Got my car at Livermore Audi and will never go back. Concord is more accommodating and have great follow- up.

If you want good, honest and five star service Audi concord is the place. I received the best service that I’ve received anywhere at Audi concord from the general manager to the salespersons. First class.

I’ve been coming to this Audi dealership for the last 6 years for my car service. I have always received five star service every step of the way. Online booking is quick and easy. When I arrive, I’m always greeted with a very friendly welcome. All the different advisors I’ve had over the years were very caring about my cars needs. The communication with my advisors has always been great. Marcus, my advisor for my last service was fantastic. He was super personable and helpful. I really liked the text updates I received during the day. At my most recent service, I was sent a video from the mechanic giving me a walkthrough of what he fixed and what concerns he has. It was really neat to see that as I’ve never seen the underbelly of my car. I highly recommend Concord Audi.

We worked with Paul Rodriguez who was very helpful and accommodating. We came over from the city and he made sure we were able to complete our purchase and drive home with the car that day. They worked late to make this happen. Great experience buying a certified pre-owned car from this dealership.

Audi Concord gives great service when purchasing any car. We bought a used 2017 Q7 but you would have thought it was 2022 the way everyone treated us. No haggling can I tell you that was my all time most favorite part about the whole transaction. Go see Brent very kind and accommodating.

Took a bit longer then I expected but I worked with Ken and I loved him would definitely recommend him. Everything was good afterwards and I love the complementary car wash / vacuum makes the car feel new again.

Great place, friendly and professional but a bit pricey,

They never wash your car after service even when they say they will and you ask. This is not the first time this has happened. 2 stars for squeezing us in today for our tire that popped last night.

Damon & service team was able to complete servicing on time as promised. Car was washed and cleaned throughout. Kudos!

I had a great experience at Audi Concord. I was very impressed with their covid safety rules. Everyone was wearing a mask at all times. They sprayed sanitizer on the tables & chairs where we filled out the paperwork for the car. All the tables inside were distanced far apart. And they let me do the test drive without an employee in the car with us. I felt very safe. Sean, the salesman I worked with, was helpful, professional, friendly, knowledgeable, and was able to answer all our questions. And I got a car for a great price.

Ken is always so helpful! His communication is on point and friendly! Thank you!

Shout out for Brent. Really friendly and informative while we checking out different models. I decided to upgrade from my old A3 to new A5 instead of A4 as I was planned and the whole transaction was seamless.FYI, seems like they’re kinda short handed during the pandemic so you might need to wait for around ten mins to get someone to help you.Anyway, love the car and the service that I got at Audi Concord.

Don’t get Audi Financial. I’ve had non stop issues with Audi Financial, I can hardly make a payments since the website will never load and my bank info was even deleted once. This deal location has been good so far.

Actually this was my experience not Tonys. You guys did a great job as far as customer service is concerned. Mike Forney is a great representative of how to communicate with customers. He is on top of his job and you know he is the best you all have to offer. He is the reason I keep coming back to Audi. My car is actually not my favorite thing but your service is top notch. Mike is the reason my son drives all the way from Chico for service on his Audi. We appreciate knowing we are getting the best . Thanks Mike.Jan Carlisle

The experience at Audi Concord was great. There was never any sales pressure. The salesperson Kaye was great to work with.

Kaye was fantastic, her communication was great, she kept us updated throughout. The signing process and car pick up process was the easiest and fastest I have ever had

I have always had a great experience here!

Great service and very efficient - car was washed and detailed!

I think DAMON did a great job taking care of me,THANK YOU DAMON

Shoutout to Scott and Reny for exceptional customer service. From my first phone call to Scott regarding car servicing to my last, he was always patient on the phone and explained in detail what needed to be done etc. Reny for being the driver and helping with the car seat base removal!

Service advisor- Damon Kent- he goes above and beyond to help you get the service you need for your vehicle. I purchased my first audi and brought it in for its first service and check up. He assisted with getting me a loaner vehicle and also went out of his way to help me return the loaner/my vehicle at my place of work. He is exceptional, friendly, hard working. I couldnt recommend Damon and Audi Concord enough. best customer service.

Great service. Patty is a fantastic advisor and car was ready much sooner than expected.

Ken was great he really made sure I knew what was best fit for my Maintanance needs and also took the time to explain to me the difference of what I wanted to get done and the better deal in the package available for me, he did not rush me trough my decision. I appreciate the service Ken!