Came to get my dog groomed this morning. After for waiting 15 minutes after our scheduled appointment time they wouldn’t see her because her rabies tag wasn’t the proof they wanted to confirm her status. No where on the site does it say you need to bring in your dogs paperwork in order for her to be seen, just proof, and I figured her tag would be proof enough. And of course I rushed home trying to find it but the window of time I was given to come back wasn’t going to be ample enough to get it and return. I’ll take my dog elsewhere to be serviced where rules and regulations are CLEARLY stated.

Love PetSmart just wish the prices werent so high. Ive used the obedience classes with my last three dogs. Always a great experience.

Excellent store, we went to get some toys for the new puppies. Ended up getting alot more then we intended due to them have a sale. They have anything you would need for any domestic animals. We will definitely come back. The staff was able to answer any questions we had about shots, deworming medications, and other things.

Pet Smart is great they always have what Im looking for, for my pets. The Pet Smart team are always friendly, and knowledgeable. All my nieces and nephews have gotten a pet from here as a gift from me. I love this location and I always come back to visit or shop.

This is our Golden Retriever, Holly after her visit to Petsmart Grooming Salon. Holly can only go about 2 or 2 1/2 months and, then its time to get groomed again. She is 12.5 years old and, she is inside 95% of the time during our HOT & HUMID Georgia Summers. We request her hair to be cut this short because she is miserable otherwise.

Petsmart on Bradley Park Dr. in Columbus Ga. is the only place I shop for my two Shelties Blakely & Beau. I love how the associates throughout the store up to checkout acknowledges my two fur babies! Great customer service, knowledgeable and friendly. It is obvious how much the employees love their job here. The Grooming Salon rocks!! This is a big plus to me!

Large selection of Everything. Large selection and Alot of customers that pick the isles clean. Dog Salon on site. All pets welcome on leash. Weekends you find locals setting up a spot to sell or give puppies n kittens to good home.For me, its the entertainment is the people that baby talk their dogs w $100 of chews n toys. The best attraction by far are the crazy cat ladies that have a full basket, overflowing w cheap cat food bc they have way too many cats and they usually have 3 shirts on.

Grooming dept not the store.Beware of the groomers!! My mother has a senior poodle (15) who peed on the floor upon arrival (a dog peed on the floor before she did as well). The other groomer was super annoyed and rudely stated that they wouldn’t be able to cut her hair if she continued to pee on the floor. She had a 12pm appt and had a pick up time of around 4. At 4 my mother returned Megan stated that she called and texted mother. My mother showed Megan that she didn’t get a phone call or text. Megan stated that she wouldn’t finish her hair bc she was biting. My mom has never had any complaints abt biting during a haircut so I can only assume their grumpy demeanor matches their groomer style. Now we have to find someone to finish the job...we wont be returning....

I went to get pee pads but i thought of something else. The CSR was very helpful.

I can always find what Im looking for here and has a real good selection for most animal products here. I love that I can take my pet inside with me. It has a great grooming department and as far as I can tell they dont harm your pet in anyway.

Very clean and courteous and very polite and professional and they go above and beyond and very pet friendly

A great place with a great selection and customer service! They allow the local humane society to do dog and cat adoption on Saturdays! They always have whatever pet products searching for.

We have been buying dog food here for a long time. The prices always seem to increase and the weight of the bags seem to go down. But, they are good products.

Customer service was wonderful. Quick check out. Nice environment for shopping.

Petsmart is the only pet store that carries the specific collar that I use on my service animal.. this store is always clean and the staff is amazing friendly and helpful

Went in today because my gold fish died last week, and Hope was the sweetest! She gave me so much advice and tips for my tank. She really knows her stuff!

Went in picked up what I needed and checked out very quickly

No one greeted me hen I walked in then I needed help finding a halter an there was no one to ask about sizes getting my in store pickup was quick an easy but now I have to make a trip back...

This location is so hot or cold, some employees are helpful and others dont care if you need help or not. I shop different stores now dont waste your time or gas.

I always find what I need for my beautiful pets

NEVER GOING BACK TO THIS STORE/GROOMER AGAIN!!!! They messed up my dogs grooming and the manager in the grooming salon was rude to me while I explained he had ANXIETY with groomers/vet and said that if he didn’t calm down within a half hour they wouldn’t groom him. Got the phone call they had completed his hair cut and to come pick him up. I get there and they had almost shaved him to less than an inch of hair (mind you he is a border collie/Bernard mix) so the haircut looks horrible on him. Fast forward to now ever since getting him back from the groomers day one he started I obsessively itching and chewing at his coat/skin and now has multiple hotspots and bald spots from you guessed it MANGE the only new change to his routine as we don’t go to dog parks and only other animal contact he has is our neighbors dog through a fence was the groomers at petsmart so now on top of a rude and DISRESPECTFUL staff you guys obviously don’t clean. Yup NEVER bringing my dog and telling friends and family members to avoid your stores like the plague.

How could you not love a store for the pets? One stop shop for all the needs and wants of our spoiled children.

Very well staffed. I went in to buy a guinea pig for my daughter and the staff member was courteous and extremely knowledgeable about guinea pigs. Thank you petsmart!!!

We visit the grooming shop regularly. Nails, teeth, ears....all at once.....one low price...in and out.....definitely the way to go....

This is my second visit to PetSmart and staff is friendly and courteous. I would definitely recommend the groomers.

Every time I go I see less and less product. This one is clean and organized very well

I love text mark everybody in the store all the employees the managers are so nice.. And so willing to help everybody

We got there at closing time so my little spiderman only had time to say good night to the cats he likes to visit and the fish.

Good morning. I created an appointment online which is convenient for me. I pulled up curbside and checked in at 10:25am. My appointment was at 10:30am. When no one showed up at 10:40am I called. I was advised someone would be out. Still no one showed up. I brought my puppy inside at 10:50am just to be told that having an appointment does y matter. I will not be doing business with PetSmart in Columbus, Ga again. Very poor customer service.

Hi, first of all let me say that I am not trying to get anyone in trouble. The only problem I have with the store is the prices on stuff. I spent over 280.00 just for a blanket a bag of food , dog bowls and a container to hold the food. I just adopted my dog and I was told that this was the place to go. I want what’s best for my dog but after I left I came home got on line with other stores and found products that were the same but for less . The staff were great . Check out was fine but the problem is that we all don’t have 50 to 60 dollars to spend on a little bag of food . My new dog is 165 pounds and one bag of the good stuff will only last for a few days. I am trying to get his weight down and work with the vet but this is hard to do when prices are that high.

Great pet store. Many items for a variety of pets.

Great customer service, all employees seemed attentive and helpful.

I went here to purchase a snake hide. Upon picking it up and looking around an employee approached me and said. “We only sell rats as pets and not for your snake” and then said that all of the rats they sell are sick. I asked why they would sell sick animals to begin with and she just said “for money”. I’m leaving 5 stars because the prices are decent and I’ve always had a generally good experience with the petsmart establishments. I won’t let this one employee ruin it for their business, but the way she acted out of nowhere I definitely won’t ever return to this location. They definitely lost my business while that employee is there.

Very friendly staff and very friendly dogs that come in with the other people enjoyed watching the other dogs

Took our furbabys for a groom, the workers treated them just like they were their own. Our babys were happy and safe. Thank yall so much it mean a lot when my babys are wagging their tail

This is only about the pet grooming, not the store . DO NOT BRING YOUR PETS HERE. very lazy and unprofessional groomers. Brought in both of my dogs ( a poodle and a pitbull), they refused to do service on the poodle due to “tangled hair”. They accepted the pitbull but i was called back within less than 10 minutes to pick him back up. Their excuse was that he was “moving around too much” when they attempted to cut his nails. This is false information because nail cutting wasn’t even included in what i had paid for. They also claimed that he did not allow them to bathe him. It would be nearly impossible for them to bathe and cut his nails in the amount of time he was in there. My dog has been to SEVERAL other professional grooming places and has had no problems whatsoever. My dogs are very friendly and work very well with people, my dogs would never try to hurt anyone unless they had a very good reason. .The groomers simply did not want to deal with a larger dog. While we were in the lobby, we were able to experience the poor treatment of one of the dogs being groomed. He was being pulled and talked to very harshly. This is while customers were there, so i cannot imagine how they treat them while not being watched. My dog ran out of there as fast as he could when we picked him up. I cannot begin to imagine what he experienced while being in there for no longer than 10 minutes. Please do not waste your time or money. DO NOT BRING THEM HERE TO GET GROOMED. Listen to the reviews telling you that this place is horrible and very unprofessional.

If your an animal lover and you want to buy your furry friend some toys, treats, bedding, housing, grooming supplies, etc. Then just take him/her with you to PetSmart and the employees will great you and your animal companion/companions with open arms, big smiles, and a knowledge of what you are in need of. 👍🏼👍🏼

Very helpful. Kinda pricey

🤔🐹 🐠🐚🐌All was Good 🤭

Im impressed with petsmart. They have everything but prices are up there. Employees are very knowledgeable and this is the only place we have bought healthy fish. We bought nine fish here last year and all have survived except for 1. Masks are currently required to enter. They will provide one if you dont have one with you

Every time friendly people and very helpful

We love this place especially our Fur Babies. They love to go pick out there special toy for the trip all three gets one or at least most.

First time going to this store. I really was glad that I went there its very nice store got all kinds of pet stuff all kinds of different pets. The staff is very friendly here and theyre very assistive with you.

I enjoy going to PetSmart, but spend way to much money on my babies!

Very nice person at the cash registerShe was very helpfulThe dog food I needed.

Friendly staff and good value selections.

This about the groomers specifically. Made an appointment for my dog to be groomed and various things, was called in early. When we dropped the dog we where told he was panting to much to stay despite during his nail reduction being perfectly fine. However the employee told on herself by saying she got off soon. So please do not waste peoples time.

Very knowledgeable and friendly staff. Special thanks to Ms Hope, the cat lady, for all her help...... Store was so clean you could not tell they had animals.

Great customer service. I enjoyed watching the little animals hang out. Ended up buying an awesome giant banana for my dogs.

I am excited to know pick-up is now available! ❤

I realize that they are probably understaffed, however, bare minimum expectations are that the animals are kept alive (or at least someone monitors them enough to notice if they are sick or DEAD). We came in to get cat food, and saw several dead betta fish. Then we went to the small animals and saw a dead gerbil. We notified someone and left without the cat food.

Great selection high prices tho

Staff is always willing to help. Never have I had a bad experience here.

This is the worst pet store I have ever been in....you stand around for 10 minutes before u even get assistance ...then when you pick the animal u want they suggest what they think you need and if dont get what they recommended they dont sell u the animal ...

I took my fur baby to get a bath... I asked him how long it was going to take and they said about 3-4 hours..So I said okay just call me when hes ready Im going to be in town... About 40 minutes later I get three different phone calls in Texts telling me that my dog is ready and come pick him up... After the first phone call I told him that it was waiting to get my second vaccine and then I had to wait here for a certain amount of time 20 minutes and as soon as my time was over I would be headed that way to get him

Beautiful store with everything you need for your fur babies.

I bring my little dog here to be groomed and the groomers are very friendly, they treat her very well and their prices are way cheaper than most grooming salons. They always do a good job with my little dog. She even gets excited when I bring her.

Friendly helpful employees clean fairly priced and quick service!

(IF YOU WANT TO GET YOUR DOG GROOMED READ THIS FIRST!) I scheduled an appointment ahead of time 5pm, they called asking if I can bring her in earlier I arrived around 3:30 ish. My dog has been groomed before and she’s very well behaved around other people especially new people, I believe her groomer (Christel) just didn’t want to deal with all her fur (due to her being a husky). They told me the price before I left and told me it’d take “3 hours” to finish her appointment. 30 minutes to “starting” (doesn’t look like they did ANYTHING) they called me saying she was under “too much stress”to come back and get her. Wouldn’t recommend and definitely won’t be coming back. GET SOME NEW GROOMERS!Here’s an update the next day after being told she couldn’t get groomed by PETSMART, I got her groomed by Wags to Riches, they’re the way to go! She wasn’t “under too much stress”. PETSMART was just lazy. Don’t get a job you know your not gonna give your all.

Always has better prices than petco

I take my fur baby to get groomed. Im taking him to other groomers, theyve done a good job. But when I went to take him back for the second or third trip he didnt want to go in. Its not that way at PetSmart.

I went to buy a cat here about a month ago, and the there was this beautiful cat there that I just fell in love with, but on its information card it said that the cat was Sl*ttish... I dont know what that is supposed to mean, but I did NOT buy that cat.I really hope that it finds a happy home...They also were out of all birbs, but the snakes were cool.

The grooming department was very professional and did a great job. Thank you

Everything was easy to find and helpful staff

My mother took my dog to get groomed, as she normally does when she is keeps him for me. This time when he returned home, he had a cut behind his ear (the same ear that was severed at a Pet Smart in Douglasville, Ga), with blood stains in his fur. When I called to speak with the manager of the store Alyssa, she told me she would investigate, to send her pictures, and she would call me when she found out more from the person who groomed him. Needless to say, that was a week and a half ago and I hadn’t heard from her until I called and left a message for her myself. She returned my call and left a message with nothing but EXCUSES. I just don’t understand how this could happen a second time, in a totally different city! I dont think these people really understand how important our pets are to us. My dog is a house dog so of course hes not rough or wild. He couldnt have gotten it anywhere else besides when he was groomed. I noticed it a day or so after, when I was petting and rubbing my fingers through his mane, and called them immediately. How irresponsible of Pet Smart!!!!!!!!!!!!! He will NEVER get groomed there again, or any other Pet Smart!!! They don’t care about you or your pet, they only want your money!!!!!! They NEVER take ownership!!!!!! If you love your pet, GO SOMEWHERE ELSE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Don’t say that you weren’t warned.

Very friendly staff. Shelves are always stocked and organized.*Prices have increased quite a bit since a month ago however...😳

Always love getting items for all my furbabies & my Pomerainian LOVES going shopping &riding in shopping cart!!!

I got my cats nails done for the first time. They were long and she absolutely destroyed a scratch post the day I got it for her. I really want to thank Samantha for taking such good care of her and the entire grooming team in general for answering all of my questions as a first time full pet parent and getting a cats nails trimmed. They were so sweet and patient and understood I was nervous about it. Samantha doted on my cat and treated her so gently that I had nothing really to fear. She did exactly as I asked and made sure she did it as I wanted it-- I have a hard time articulating and conveying my thoughts, so this was really nice to have someone take the time to understand what I wanted.I generally have really good experiences at this store and I highly recommend it to any pet parent in the area who wants great grooming services and even more amazing people.I dont leave reviews ever, but they have completely knocked my socks off on how wonderful and kind they were.

At petsmart on june 9, 2021Petsmart does not have the friskies food the cats eat !It says unavailable from manufacturer !

Genuinely care for animals. One stop shop for pet products. Pets welcome in store w/leash or crate. Adoptions available.

This pet store is always clean and it doesnt smell like animals. I love going here, and Id highly recommend them.

Very low stock on in store items. I have checked multiple times for items I am looking for. It sucks to have to turn to online shopping for simple items.

Great variety but I dont like how they kept the hamsters in solitude... Bought a hamster from there he was anti social and mean... Wasnt used to human contact

I took Zoey today for grooming, the groomer told me she will need to shave her body, because she was too tangled. I mean she is a poodle, of course she gets knots. I took her home and decided to make an appointment somewhere else. Gave her a bath and brush all her knots in less than 35 minutes, until I wait for her appointment next week. Be careful lazy grooming technicians, if I took her word Zoey would have finished bald.

I love to go and look at the kittens and fishes.

Tiffany and her crew are awesome thank you for your help with Buddy.

Thank you Brittney! Molly looks great! I was surprised how soon she was ready for pick up! We will be back.

My Scrappy Doo loves to go shopping. Always a good time!

Everything you need to take care of your four legged friends.

Great service. Love the sales.

Very good grooming service. People are always so friendly and courteous. If I had to recommend anyone in particular, it would be crystal. Our dog loves her!

Always friendly staff and they always have just what our pets need.

I love PetSmart. Everything is so organized and easy to find. And I love the pet Saturdays.

Prices are getting ridiculously higher than Walmart.

Great staff.... they just didnt have what I wanted...

We did a online store pickup, the order was ready. We will visit again.

The employees are attentive and professional. They greet you as soon as you come into the door and are knowledgeable of the store and items

Great place for all your pets needs just a little pricey in my opinion. But a great place with great employees

They are top of the line when it comes to all our pet-care needs.

Thank you all so much for our beloved new family member. 4 yr old Bella half Persian and tabby. We just love her.

Their groomer is AMAZING!!!

Took my pup there for a grooming appointment with Jaime and everything this was perfect! They even have the option to check in and pay on the app so you can skip the line at pickup!

The grooming services are heavily impacted by the cumbersome and outdated software. More time is spent waiting for the manager to assist the associates with the computers. Compound that with needing to use a cash register in the store for payment and the whole experience is time consuming and frustrating.

Me personally, have always had a great experience here with the staff. Very knowledgeable and hospitable. I like it, thanks.

Have everything you need for your ani!

The cashier was rude, making mad faces at my daughter for touching a bag she wanted to buy from the impulse rack, and yelled at me to get behind the blue dot even though it was our turn to put our items on the conveyor belt.

I shop often at this store for my many pets. Products are great as always.

Really like the how nice the employers were.

Buying stuff for new 🐈

Called and advised I was there for a pickup order, waited 20 minutes and no one came out so called again, waited another 15 minutes no one came out with order. Went inside and they had 7 people in line with only one person working the register and three other employees walking around aimlessly. One employee was signing on to the register but it took her about 10 minutes because she had to stop and talk to someone first. Wouldnt recommend the order pick up, faster to just go in.