HelloToday I went in short notice to take my Boyfriends car. The service was quick and Robert was knowledgable.He was also personable and efficient.I wanted to Thank him for his time!

I came in because I had one flat tire. But I was looked out for and cared about and was letting him know that my other tire didn’t have much life left in it as I already knew it was bald. They topped my washer fluid off, which was actually dry 🤪 and I got an oil change at a very reasonable price. Staff was very friendly, Quick and made the process easy.

Beyond a terrible experience! Firstly this was 6 months ago but I now need to buy 2 new tires and get another alignment because the guy who did it obviously didn’t care about work that day. My two rear tires are destroyed. I went for an oil change some where else recently and the raised my Jeep up to show my how raw my tires were on the insides. I told him they were new tires and I had an alignment done 6 months before and he couldn’t believe it. I went to their website and emailed customer service and still no response. Also the man working consistently complained about his job there and how much corporate doesn’t care about their employees

Great job. Rob very nice kind spirit

Terrible customer service, the guy even didn’t look at my car because my car’s height was low. He had attitude…

Extremely rude man working this morning. Needs a lesson on customer service.

They did great work on my tire with a nail in it.Got me right in and it was free of charge.Will be sure to get my tires there.Made this nurses day for me.very positive experience.I am a nurse and drive far to work

Booked appointment on line-was extremely easy &user friendly. Rob greeted me at arrival &was very helpful. Love when people understand the value of customer service & being efficient!! Definitely will have me as a loyal customer in the future.

Staff was not interested in selling tires at all. Came in asking for a specific size in flotation size, and clerk said they only sell tires in metric. Weird, but okay.I told the clerk it would be fine to use the metric size, wed just have to look it up.He said he didnt have a way to do that?Okay. Weird. Maybe theyre not allowed to use the internet there. I offered to do the conversion, and as I said it was cut off to be told that they dont do that here.This whole experience felt really kinda surreal, and honestly, if I were to read the above, I would wonder What is our reviewer not telling us?. But thats the weird part. Thats all of it. I wasnt rude or demanding. I waited patiently while he attended to other things before talking to me (which isnt bad! He seemed to be alone, and I get that). It really felt like the clerk wanted me to leave, and I literally dont know what caused that vibe. Maybe it was because he was alone. Ive never heard of a tire shop refusing to look up a size conversion before, let alone refusing to let me do it.Either way, given that the tires in question run just a little bit over $200 a piece, and I needed five of them, I cant really say its my loss. Ive found tire shops that want my business.

Excellent service, great staff ; my second time there and I will continue to go back

They were very nice and polite made me feel that I was atbthe right place very cool

The assistant manager here is the best! He got me on a holiday, which I know no body wants to work. He did some middle work for and he did a great job. We had good conversation. I still owe my guy a pizza. I havent forgot about you Rob!

The manager Ryan was very helpful and gave great service! The wait time was not long at all, and the shop was clean. They had coffee in the waiting area too. The guys there are nice and honest, hardworking guys! Will be back and highly recommend.

Very nice, efficient and good price. Highly recommend this location.

Nick and Andy were great, very friend over the phone when scheduling appointment, Nick let me know my price before we hung up so I knew what to look forward to. The shop it self was very warm and clean which was a plus for me since I had an infant child with me. The service was fast and my 08 Arcadia is driving smooth like new. Highly recommended

I went in for an alignment. Rob pointed out other issues so I went ahead and had them to be repaired as well. Power steering pump, rack and pinion, tie rods and new tires. One occasion after the repairs I had to take my car back there because my steering wheel was locking up which seems pretty dangerous to me. At first they could not pin point an issue... come to find out a bolt was not put back on! My car is Now.. once Again back at Monroe Mr Tire 6309 East Main Street Columbus Ohio 43213 due to a pop while I was driving, my whole car and steering was shaking uncontrollably. Thankfully I was able to park it until the next morning when I had to pay for it to be towed there. Had I have been driving over 25 mph I may not have had the blessing to be here and tell of this. I wish I could post pictures on here to show all of you guys he danger my family and I was put in by Monroe Mr. Tires Negligence. Also when I went to go pick up the car. I spoke to Ryan and ask him to show me the 21.000 dollars worth of work that was done. While it was on the rack lifted up in the air I noice a wire had been cut and no one could explain to me why it was cut. One of the mechanics got real up set and started yelling. Stated to me I didn’t cut no wire. I never once blame no one. All I ask is who cut this wire because it wasn’t cut before I bout the car to them.

This shop goes beyond making simple repairs and providing excellent customer service. They make the repair process straightforward. They are not about creating any unnecessary costs for their customers. Im thankful for their speedy services and superb work.

If negative stars were possible this location would receive that. The customer service was non-existent. I was verbally accosted before I had a chance to enter the building by an employee. I was aggressively screamed at due to the lack of parking, I was trying to turn around and was blocked in by another customer. To remedy this situation I began to proceed to the the parking lot next door. I explained I choose to do so as the car was stopped behind me and I could not back up. I was screamed at and not treated as a customer with an appointment I explained the situation and continued to be screamed at and was told there was plenty of parking up front. I looked back and asked where are “all” the parking places and was screamed at again telling me there was a handicap parking spot. As a law abiding citizen and member of the community I would not park in a handicap spot. I was finally permitted to continue on through as the person behind me did too.

These guys are the best around. Very courteous and helpful. Took a lot of time to find my rim. I was very very pleased. And Nick was so nice and great customer service. Love this place.

Great customer service! Ryan was super polite and helpful. Thank you for getting my truck back to being safe so quickly!

Mr Nick White. I would like to thank you for being so caring and understanding, what you did for me was a blessing, the day that my car shut off on my daughter and I was very overwhelming, but because of your courtesy I felt better, not knowing that that same night that I had my car towed to your shop that i end up having a gallbladder attack & a stroke at the same time u were more concerned about me then my car sitting on the property, you just told me not to worry about my car and that it can sit there for a month took stress off me while I was n the hospital, and every time one of my family members would talk to u , u still told them to let me know that u were concerned about me getting well n to still not worry about my car still sitting on the property. And then today when I finally had enough money saved to pay for the diagnostic testing you told me not to worry about about paying it, you had me n tears and I truly believe you are an hero n my eyes and u should be recognized for being such a very professional and humble person. Thank you so much . I will never forget this experience or what you have done for me . Thank you for putting a smile on my face today.

Quick, good customer serviceEdit: they straight up lied.I had to drive up the next day because my oil change was at the BARE minimum amount. On my estimate they gave me on day one I was told my 2 month old Roters and brakes were at a 3 (range:1-12). Clearly I went back to question the people who changed hem recently and they are clearly still brand new. They gave me a 500 estimate based on total bull, tried to take advantage of a young girl

I pulled in to this business and only the Open light/office light was on. There was a man coming out and I asked if he was leaving. He said yes. But instead of proceeding to leave, he asked me what the trouble was. I explained it to him, and he took a look. Instead of telling me to bring it back tomorrow or Monday, he said Lets get you checked in dear. I was blown away. Even though it was about an hour for the repair, this man had a family to get home to, but took the time to help me. He was very knowledgeable and explained everything to me so that I would understand what was needed. I cant say enough about this man. There really are angels among us, I just met one and his name is Andrew.

Best service I’ve ever received at an auto repair business! They took care of me and made me an amazing deal that without I would have been risking breaking down on the highway. PLEASE DO YOURSELF A FAVOR AND COME HERE!

Very honest and the customer service was top notch. Didnt push any extra repairs and were thorough with the services they provided. Will definitely return in the event of needing any additional repairs.

Great service affordable prices

Nic and his team are the most trustworthy and honest guys I have met to date at Monro. Yes in the past there were some characters, but Monro has really cleaned up and hired some great people like Nic.Don’t believe the fake dumb stuff people post. Great guys, great business and great work! Thank you for all your hard work. I will always come back as a customer.

Charlie does a great job and is always friendly and attentive. Hes an excellent mechanic and I trust him. Thanks!!

Got my oil changed customer service was great had me in and out in about 45 mins like promised. Did an inspection on my car as well let me know what else was going on definitely will be back to do more repairs . The new management in the store great change of pace from all the other places was very trustworthy and even showed me what was wrong unlike other places that just tell you what you need

Started off with a simple oil change. Next thing you know my truck is up in flames. They said they broke my brake line trying to get my oil filter off, then their wrench sparked off of my starter, which created the fire! A simple oil change has created such a huge inconvenience for me!Not to mention the fire extinguisher dust is everywhere in my interior.Also they couldnt get me in a rental vehicle bc theyre uncoordinated and not properly ran.Did I mention I lost a days worth of payout of this whole situation!!

You guys definitely need to bring your vehicle in these guys are awesome. Nick and Andrew have excellent customer service and make sure the job is done right. I would highly recommend this monro so stop in for magnificent service on your vehicle.

Nick and Andrew were able to get my daughters card on the same day we called about her needing new brakes!! They are both wicked friendly and helpful. We will be back! Thanks for your help.

They did an awesome job on my car. I am pleased with the overall experience. Very pleasant .

Friendly and speedy staff, don’t try to up charge you they just try to tell you what you need immediately and in the near future and great prices

First, if I could give this particular experience a ten star, I would. Great/excellent customer service was this stores top priority. Manager went out of his way, above and beyond to help my children and I get back on the road and quickly. I also want to add they have great prices that I could afford. Finally, and most importantly, a special thanks to the manager who absolutely turned around one of the worst days possible I was having by going out of his way to help me and make me feel right at home. I will always take my car with any issues back to this store, just from the amazing customer service I received by the monroe staff at that location which you rarely see anymore.Thanks Chris and all of Monroe

Ask for Nic! He gives the most honest answers and best service! Got my 1988 Chevy Caprice up and running QUICK!

I have had work done here several times in the last 2 years. Unfortunately yesterday I had a new tire(7000 miles purchased new) on it, installed by them) My bill seemed high to me so I asked for an explanation of the charges. Had my bill from having 4 new tires installed last December with me. Got my bill down 65$ as they made a mistake I will continue to go there as i want to believe they made a mistake but i will have charges explained

Recently, they fixed my car and change my light. Big thanks! I recommend this company. Plus I go there often for my oil change too.

Tuesday, April 2, 2019, I had my daughter take her car there for a 2nd estimation of repairs. The staff was very professional. Clearly explained the situation and offered a lower priced appropriate alternative than an earlier estimate. I would highly recommend them.

Very professional and friendly service here! I had a concern on my alignment at another location that could not be resolved and I contacted this location to see if they could help. They accomodated and early appt for me and even after giving me some doubts that might be there several hours i ended up spending about 45min for an alignment concern. My family and i are headed to VA and we can now drive on vacation worry free. Thanks so much for your knowledge and speed.

Incredible service! They were super nice, and got my tires mounted and balanced really quickly. Great experience, thank you!

Amazing service!!! I was shown everything that is wrong with my car while it was on the lift. Nick has very great customer service and I definitely will be returning to service my vehicle!!

I stopped in for air in my tire and a brake quote. Very courteous with smiles on their faces! Prices are great, will return for repair.

Had another awesome experience here at Monro. They are always so nice & helpful, even going out of the way to accommodate my forgetfulness. I will be returning & encouraging others to visit.

Great customer service! Treated me well and gave me a great deal! Thanks guys!!

I had a great experience here! I actually came to the wrong location but they still fit me in for my oil change. The manager, Nick White even took me out to my car to show me specific concerns with my tires. Thanks bunches!

Took a tire in to this Monroe shop.People where very polite, took care of my flat tire. And did it fast, and no charge , if you buy there tires.

Thank you for putting Ryan in this store! Such a pleasant experience, will only be returning to this store in the future!

Nick and Andrew provided me with great service today on my Birthday . I was able to get somethings done while they worked on my car.. Thanks again.

Mgr Rob was AWSOME! His associates; were also! Ty you all! I will be back in the future! Ty!😁

I love the guys at the shop. They are so helpful and this location is under new management which is a great change and the the crew is awesome!!!

I would give them a 6 star if I could! Excellent service and repair and great guys!

This place very unprofessional they made me an appointment then once I got there told me it was gonna be 3 hours before they could get too me why even make an appointment they couldve called me an said they ran into some problems with other car an I wouldnt have wasted a trip there.

Damon is really good!! We really, really like this new manager! Thanks

I took my suv to get checked out for a bad vibration. I was told by the manager Chris that there was absolutely nothing wrong with my truck but come to find out the u joint was about to break off and my drive shaft was about to fall off. If I could give them a negative rating I would. Chris the manager is a complete idiot. Dont waste your time going there.

Had my car towed to Monros because the brand new battery that we replaced was depleting so fast that the car died. I get a call that the car was unable to start and they didn’t know why, even traded out my battery with one of there’s to test.I get a call a day later. Said the car would cost more than it was worth and he could take the car off my hands and give me $100 since he can tinker with the car at least.I go to get the money and brought my title. He then tells me that the diagnostic was $100.Fast forward to today and I find out from someone that the issue was a $50 plastic piece that could fit in my pocket. Also, was told by so many people to NEVER go back there or any Monro’s. They tell you to get work done that you don’t need or won’t fix what is really needed to have a possible bigger pay job if it worsens an you need to return. Appointments are a joke and they’ll keep you waiting for others they deem more important than you.I’m not from Ohio but really wish I would’ve asked around and hear the horror stories about Monro’s unethical practices & for them to just go home and provide for their families by scamming yours. Karma has a way of setting things straight through.Ps. When you leave they ask a million ways for you to give them a good review. Look at the influx of reviews since this past winter and before it began. Padding the stars.Owner can help not to further insult and disservice me by not giving me the a faint of interest reply.NEVER AGAIN @ ANY MONROs (my fault for real, like who would EVER trust a mechanic!!)

Great service! Great prices! Brakes fixed forever! I love this place!

My son took his girlfriend there to get an oil change. This was a scheduled appointment. About 40 minutes later they returned to get the car and there were only two cars there including hers. The only employee there told them that he hadnt done the oil change because he had been working on his own car. They left and now corporate will be hearing about this. Do NOT go here.

I like these guys. Treat you well and fix you up when you in need. Chris is good

Trustworthy. Honest. Good pricing. They say they will beat any competitor and they do.

My engine light came on July 2nd and after finding the problem I took my car here on the 4th. I didnt have much of a choice it was really the only garage open. But Im happy I did. Customer service was great, all of my questions were answered, and I didnt feel rushed. Car was fixed in about 2 hours and I was on the road and good to go! Thank you!

I came to Monro with baggage because I had been badly burned by a different garage who installed my brand new tires inside out, and overfilled my transmission by 6 qts during an exchange, chewing up the drain plug beyond repair in the process. I explained my angst and fears to the manager at Monro, also stating that I had received ridiculous service from a dealership as well. I felt I had nowhere to go to ensure quality care that wouldnt cost me down the road. He promptly assured me that I wouldnt receive this treatment from him and that he had recently acquired this store and was building back trust and reputation which had previously been lost. I have been using this location for months now for both business vehicles and personal, and I am very glad to have found it! If there is a problem, the manager calls and explains. He keeps broken parts after replacement to show me-at this point I dont even need the proof I trust him completely with my cars. If Im present at the time of service hell take me to the service area and show me issues that could cause problems in the future or why he cant accomplish a certain task without more time, etc. I appreciate the effort that was put into winning my confidence, the thoroughness that goes into every visit, and the fairness of the end cost. THANK YOU for being a business that I can trust!!

Followed the manager all the way from Westerville, still great service, still great prices! Will always return!

They treat us so good. Chris really explained everything so I could understand.

I didnt have any work done on this visit, but Nick checked my car out and gave me detailed information about some of the small issues I was concerned about. Ive never had better service from anyone that wasnt expecting to recievemoney for it at that time.

Love the staff they the ones who showed me why my car was running bad. It was because of Firestone taking my air valve a loose.

Good service professional and fair

Great place! Recommend to do business here!

We had flat tire stuck in traffic, had no appointment but recieved excellent service and answered all questions regarding repairs and options.

Very efficient and management is top rate

Nick was so helpful! Great prices!

Really helpful staff and quick service.

Very nice guys and was in and out in 45 min ;)

Happy! Check out the new guy Damon!

5 stars for above and beyond customer service.

This guy told me that I needed my brakes changed when I got to my oil change and he said they were desperate I needed my rotors change. I opted out of the service a week later I took it in to a dealer and they told me that my brakes have a lot of life left and was not sure why they said that I needed my brakes changed. The guy at the front desk at the Monroe is the manager who is telling people they need services that dont need done. Also he will try to convince you you dont need your tires rotated when its free and its part of the service.

Great customer service, really helped me out

They will work with you to get the job done.

The Guys were great awesome customer service Thanks Nick!

Friendly folks , seemed very transparent , I like that

Quick and professional awesome like always!

Very helpful and professional

Really cool guys polite and helpfully

Amazing. Highly recommend

Will never go back here. The manager Chris will lie to your face and then tell you youre trying to scam him and cuss you out. Unprofessional and their customer service will side with the manager. Warn everyone you know!

You could not pay me to go back here.

Service was great custom service was great above and beyond

2nd visit here. Probably will never return. Slow slow service. Both times oil has been 1/2 quart low after oil change.

Rob and the Gang are #1 in my book

Excellent service

Great service

They couldnt even repair a tire...

Great service.

Chris is one of the best

Great customer service

Very pleasant and efficient

Nic is awesome!!

Great job......

Always great

Ok