If I had to choose between leasing with NorthSteppe again and eating the 30+ roaches Ive met throughout my entire apartment building over the course of the past year, I would eat the roaches. NorthSteppe did little to nothing to ensure safety, proper communication, or comfort for me as a resident. During my time in one of their studios, I was walked in-on for tours/showings without any warning at least 2-3 times, one of which I happened to be in the shower for. They also decided to complete maintenance on our laundry room without any building-wide warning, which involved fumes filling the hallways and jackhammers going off all day on a weekday, as well as the only four washers/dryers in the building being shut off for a full week and a half immediately after. That one was fun to deal with while taking only online classes for the year. They also struggled to get information to me in writing without being shady or painstakingly slow. For example, when I approached them about the unannounced tours, they sent me a follow-up email an entire month later saying that I graciously consented to let them in, which didnt happen since I was told I had no choice in the matter by the tour guide. They were also pretty inconsistent about charges on security deposits, which was more minor but still off-putting. It worked out better for me because I was probably undercharged, but they chose to charge about half of the damages that Id maintenance requested throughout the year, seemingly at random. I feel terrible for the maintenance workers, potential residents that toured my studio, and front desk workers who had to deal with me as I went off about the terrible experiences Id had with the company. I place all blame on their management, who are nothing short of likely overpaid cowards and liars who cant hold themselves or the actions of their business accountable. If you are someone whos looking for housing in OSUs off-campus area, I strongly advise that you look to lease with literally anyone else. If I could give negative or 0/5 star rating, I would.

I wish I could tell everyone who thinks about staying here how much I advise against it! I have stayed in my apartment for 4 years and it was a miserable time. There have been so many issues including sewage coming up from the bathtub to garbage accumulating in the parking lots. The heating system is completely outdated (as is the entire apartment complex) and if it wasn’t for my space heater I would say it is unlivable in the winter time (never got my thermostat above 65° during cold months with the heat on high). During leasing times which is December-July you get the pleasure of having people come shown your apartment 1-2 times per week and they even left my front door unlocked when I came home one time, crazy right. The washing machines would break periodically and would make it very hard to wash clothes with all the other tenants. Used outside laundromats many times. Walls are very thin and you can hear full conversations of your neighbors. Then when you move out and think the nightmare is over, you’ll get hit with some large cleaning fees and I left the place spotless. Also had a friend who stayed at one of their apartments nearby to see if he was charged and it was the same thing. Continue your search for a new apartment company.

Contrary to popular reviews i’ve actually had a good experience with northsteppe! maintenance is very timely, my requests always get resolved the day i ask for it. most everything in the building works and i like my apartment. my only complaint is calling into the office for help, they’re pretty rude every time.

Constantly trying to scam us out of our money. Tried to charge us an extra $100/month in rent and we had to call them to fix it. Tried to charge us a full extra month of rent, and again we had to call them to fix it. Then they took half out of security deposit for completely made up things. Wouldnt rent from them again if my life depended on it.

DONT SIGN A LEASE WITH THEM. Regardless of what other places reviews are (hometeam, buckeye real estate etc) they aren’t as bad as this i promise. Ive lived in all of them. I think I’m able to give them 0 stars? I’m not sure but that’s what they deserve. The place I paid to live in was an absolute dump for $700 a month. I have lived on campus for 7 years through grad school and undergrad and had never not received the entire security deposit back. They charged over $450 to fill In nail holes and had the counted number of them. We had maybe 3 things hung up in that place since we were never there. They just try to rip off any person that’s there. We didn’t have heat in the winter for over 4 days too. You can do better than them

My AC stopped working like a month and a half ago and they have refused to send someone out to fix it. My apartment is over 100 degrees every single day and they seem to have no sense of urgency to get this fixed. My first Maintenance request was cancelled by them because they didn’t believe it had stopped working. The second time the maintenance guy said there was nothing he could do and it was an electrical issue so he would inform the property manager that they need to send an electrician to my apartment to fix it. Fast forward two weeks to now, when I’m writing this review, and I have not heard anything from them regarding the electrician or the status of my request. Whenever I call for an update the people are not helpful at all, and ask the same questions the previous person asked when I spoke to them the week/day earlier. Easily the worst management I’ve ever seen and they do not care about their tenants. They have no problem collecting my rent check at the beginning of every month though.

Hey so I never lived in a residence owned by NorthSteppe but I did sign a lease with them. I signed a lease with my boyfriend and we ended up breaking up prior to moving in together. I reached out to them over three month before the lease began. I had found someone who was willing to sublet the lease, and they refused. They would only let me out of the lease with a forfeit of my deposit. Theyre a big corporation and they dont care about people, obvious from the size of the company. They definitely acted within their rights but theyre not very considerate of individuals in difficult situations and they got $1100 from me and me ex for literally nothing. Also read the other reviews. Theres plenty of other options.

Today, they were showing my property from 5:15-7pm. I returned to my house at 10:30pm with all of the lights on, and the back door wide open. There were bugs throughout the kitchen and someone could have easily robbed me because of their negligence.

This has been nothing but headaches and rude customer service

I’ve been renting from NorthSteppe for a few years now and the office staff are seriously the rudest people I have ever met. Every time I have to go in there for basic things they yell and give you an attitude no matter how polite and kind you are being... The only reason they even have a 2 star review is bc all the people reviewing before me, and myself, can’t give 0 star reviews. The woman with the straight hair who works in the corner must be the most miserable human I have ever met in my life. You would think she’s being tortured to work there with how absolutely awful and mean she is for no reason at all. I just do not understand how people can be that rude. Slammed doors in your face, throwing things, yelling. It’s that bad. I can’t go into details because I’m afraid they will discriminate against me while I’m renting from them. But wow if you can afford a better place, DO NOT RENT FROM HERE. If you’re considering renting from here and don’t trust all of the bad reviews, go into the office and speak with them yourself. If they act fakely kind because they want to sell you, act a little bit rude or ask tough questions and they will show their true colors. I did not listen to the reviews and horror stories and I regret it but it’s all I can afford.

The apartment was not clean when we move in and yet we tried our best to clean everything up before we moved out. Ended up getting charged for a $160 cleaning fee.

They are willing to put the tenants at high health risk. I had to go as far as to get a mold inspector just for them to fix the issue. They kept on not replying to my email for weeks. The front office is completely disrespectful and unprofessional! Every time you to tell them an issue about the place, they act like they don’t know what your are talking about they can never help solve the issue. Also, High saftey issue! They won’t get new doors for the main entry to the apartment. Even though homeless people will get in and sleep in the lobby or even do drugs. When you have an issue with the apartment they will drag their feet to get the maintenance person out there to fix it. Most likely when you move in some or all of the repairs aren’t finished. College Students beware! I would rather you stay in the dorms than do business with those people. Do business with any other housing company but them.

I love my new apartment

It doesnt care if you live or die.

This is the most unprofessional company I’ve ever experienced as a tenant.The office is essentially ran by children with attitudes, managed by a couple of adults with attitudes. I just sent a complaint about our complex’s mailboxes having been tampered with, and mail being all over the entry. I also mentioned in my complaint that I’ve had packages stolen and no longer feel as though it’s safe to receive mail. They’re response was only in regards to the stolen packages and how Columbus had an issue and to track my packages. *they just emailed me back as I type this telling me to submit a work order even though I asked for management to call me*Keeping on the mail issues - when I moved in, the USPS had no access to the building. They didn’t have a key. I asked northsteppe to get them one and they told me I’d need to call the post office and have them request it. The post office didn’t care to assist, they have a lot going on. After weeks of not receiving mail (illegal to block access to receiving mail), I had to track down our mailman and give him my own key and make a duplicate for myself from my boyfriend’s key.At one point, we had work done on the roof to this complex. Then we had a period of rain and it was constantly leaking into the hallways. They refused to do anything about it until I called the Health Department to file a formal complaint. They never changed the ruined carpet or replace anything. They just brought in some fans. It smelled like death for a long time.The tub in my apartment has chipping paint on the floor. I requested a new tub or for them to reseal it. They cancelled my work order.I reported seeing a roach run into my apartment from the hallway (I was able to kill it) but told them I’m sure there are more. They cancelled my work order. Or rather “completed” it, but nothing was ever done.I would NEVER recommend anyone do business with this company. Even my worst enemy. Their buildings are full of health hazards and they don’t care.

I called to set up viewings of properties and when I went to the showing no one was there. I called them and they said they tried calling me but I never received a missed call or nothing. Horrible customer service and low quality houses do not rent.

There is not a single positive thing that could be said about this company

The apartment itself is fine, but the company is a nightmare and incredibly unprofessional. They are clearly trying to screw college students (their main renters) and others out of money whenever possible. The lease for our apartment isn’t even a year long and we paid over $300 for a parking pass to be added to the lease, the company neglected to mention that this already expensive parking pass didn’t even last the full lease or even 6 months! And instead of contacting us that the pass had expired, and we’re renters who pay on time every month and have had no issues since moving in, they just towed the car on a Saturday morning when they aren’t in the offices to be reached at all. This is absolutely uncalled for and the worst way to treat your renters, especially during a pandemic! We will never be renting from this company again and I never take the time to review a place but this company went too far so enjoy your hundredth 1 star review, I’d leave 0 if I could!

They really helped solve my housing issue

Don’t live in their apartments. They don’t care about you and they’re rude. If you have problems they will do nothing about it whatsoever. I had packages stolen and I had horrible neighbors and they did nothing to help me. I know it’s hard because they can’t do much (mostly about the stolen mail) but they didn’t even act like they cared one bit. I wish I never lived here.

Disgusting apartment when we walked in, AC broke our first day in the middle of summer and wasn’t fixed until 4 days after we called their emergency number twice. Then, our water heater broke and was replaced by cutting a hole in our wall that was never fixed, despite being told they would fix it. You get barely any space and have to pay extreme prices, you’re better off staying in a hotel. The people that make the managerial decisions are slum lords and they know it so they take half of your deposit knowing you can’t do anything about it. They want their properties to stay dirty so when you leave after cleaning everything, they just leave an ambiguous reason and take off with your money. Choose any other property manager and you’ll be better off.

I have had the pleasure of doing business with NorthSteppe for many years and I am always impressed with their integrity and professionalism. They have always been quick to answer my questions and show genuine concern for anything I have brought up. I can confidently recommend NorthSteppe Realty for a quality home at a fair price.

Advertised the house as a 6 bed 3 bathroom house. Started renovations on our house in July and we are currently a week into the semester and almost September and we have a roommate sleeping on a couch because they still have not finished the rooms promised. Contractors didn’t show up at all this week and are still charging us full rent! If you’re looking for somewhere to live. DONT GO TO NORTHSTEPPE!! Since August 5th till August 20th we didn’t have a washer or dryer. Communication with them is terrible. Paying $600ish a month for no washer, dryer and roommates without rooms. Took 5 days to get our kitchen faucet fixed.

Company did not give 24 hour notice before attempting to enter property. Has tried to double our starting rent since signing the lease in 2019The had potential renters tour my apartment today, I asked if they would be wearing masks and was told they would. When they walked into my room they were not properly wearing masks. Noses were out and the tour guide didnt say anything. When I asked them to pull their masks up they laughed at me.This is my HOME, where I quarantine. If you HAVE to bring strangers in, at least make sure they arent putting my life at risk

I was really afraid to rent from NorthSteppe after reading all the horrible reviews and hearing personal stories about what horrible landlords they have been. I really liked one of their apartments though so I just took a chance and rented through them. To my surprise, theyve been really good to me. I only submitted two maintenance requests throughout the year I rented with them and they followed up immediately with both. They even let me out of my lease after I renewed at no cost. After I moved out, I received my security deposit back in full within a month. I will say that the property I rented was a nice one in Victorian Village so perhaps they treat those in better apartments/areas more kindly.

If you attempt to call their accounting, dont bother because they will not pick up the call (or maybe they will, 1 out of 50).In addition, DO NOT CLEAN UP YOUR HOUSE before you move out. Cuz they will take majority of your deposit to refurbish completely unnecessary things anyway.

Horrible company. Tried to bait and switch paying for parking (to the tune of 1600$), didnt fix a broken window from attempted break in, didnt provide us with appropriate amount of fire extinguishers, and fraudulently charged many PREVIOUS tennants full months rent AFTER they had moved out. Accidentally charging presumably hundreds of people rent during an economic crisis, are you kidding me? They stole 1400 dollars from us and have yet to receive it back. Do not get involved with these amatuers. They should probably be investigated for fraud.

Ive been renting from North Steppe since last August and havent had any issues with them. Anytime our house needed some work done, they are very responsive and usually had a maintenance guy out within a couple days. They were quick also to replace appliances that stopped working and didnt give us a hard time. House was prepped and furnished well when we moved in.

Wonderful rental and leasing company, with very professional maintenance team. 👍👍

Never had an issues with the apartment or with the office. Maintenance was always fast

They were completely rude during the Covid-19 crisis and refused to make any sort of accommodations to help people move out who had disabilities. Additionally, During the “move out” period they did not clean the house at all.

I rented from NorthSteppe for about 10 years. They are responsive and have a nice selection of properties. Thanks for a good 10 years.

Why would you schedule a showing of a property and then allow it to be rented by someone else before the showing happens? When no other times were available for a showing and I was told I would have the first opportunity at the property. When I asked how this happened the answer I was given I have no idea what happened. You shouldnt tell people they will have the first opportunity at something and then yank it out from under them.

Not sure why some people have such a bad experience with them. Thats my second year renting from them, and I renewed for the third one. The advantages of this company are:1) Probably the cheapest options on campus2) There are good options relatively close to campus3) They fix maintenance problems within 1-2 hours after they get a request (that you can do online). Seriously, they were stellar in their prompt responses to our house problems! Even when we had a mouse problem, they came in and made sure we got free mousetraps until the pest company handled things.4) Very easy to pay online5) Never really had problems communicating with them (although to be fair I always did it in-person).6) They were flexible enough in handling some financial problems we had because of some of the roommates.7) The office is pretty much on campus, so you can always stop by and ask questions.8) The sublet process is pretty straightforward.Disadvantages:1) You want to handle all documents in person. I dont think their email is reliable.2) Generally any questions about the lease or property should be asked in person. I just found that that was the quickest way to get the information from them.3) I dont drive, but for those who do - the parking pass in the backyard costs $300. Thats a lot. However, usually there is free street parking, so not too big of a problem.4) The lease is shared, which means that if your roommate bails on you, you gotta cover it on your own. Thats not fun - I went through it myself. You wanna have a roommate agreement that takes care of that independently of the lease.5) If you want to renew the lease, you have to do it VERY early - in fall (for the next year). Thats too long-term for me, but I think you should be able to find a substitute if you change your mind.They always give a prior notice before they come over for whatever reason. The only thing I didnt like was how they handled my deposit return - which, unfortunately, is a common bad practice for agencies dealing with students here.

The staff that works at NorthSteppe is very helpful compared to past companies I have rented through. The prices are reasonable for the location of their properties. This is my first year with them and I am very pleased so far. They replaced all flooring, appliances, shower, etc. before we moved in. This is unusual for a campus realty company because usually they are all trying to scam you and get your money. Overall, really good company and hoping it keeps up throughout the entire lease.

My roommate and I have rented from NorthSteppe Realty since 2014. Weve rented three different properties in the last four years, and have been nothing short of satisfied. Properties have always been renovated before weve moved in, anything not to our satisfaction their crew would come and fix in the first month of our occupation. The maintenance team is kind and friendly, and always working their hardest in the beginning of the school year to meet every properties needs. The staff in the rental office really helped us transfer our lease to another property in the middle of the school year. For every stressful situation weve had in our current property, weve had a team of professionals who could come help that day or the next - from a leaky roof, bees nest, bowing deck, and even a bat! Weve been able to depend on them to find timely solutions. From redoing the roof, to removing the nest to replacing the deck to having an exterminator eliminate all holes in the house.Could you imagine living in these old off-campus houses without a responsive Realty group? I could not. I recommend them entirely!

Lived in one of their properties for 2 years and, my god, their office staff is terribly rude. Especially the managers. They made us move out of our house for two weeks after my first year. After we moved back in they had charged our security deposit for things that were wrong when we enter the house, and then they still hadnt fixed them. Dont bother calling into the offices to complain. The managers will treat you like youre stupid.

Had a great renting experience though them during my schooling at Ohio State! Much better than other options I dealt with in previous years. I really like the help and support we received from Ryan Cassidy! He’s a quality guy and fair realtor to deal with. Thanks guys!

Wow. Its been rough living here. There were leaks in the ceiling in every single room for the first six months. There were about two months where every time we used the the dryer the power would shut off and wed have to go outside and shut the breaker on and off. No matter how many times I reached out to them nothing was properly fixed. We also had multiple instances of maintenance and the owners going in our apartment without notice. This probably happened 5-7 times. Now theres been super loud construction on two of the apartments in an apartment building with four apartments in it. The construction starts at 9am and lasts until 4. I reached out to the company to see if theyd take money off the rent for dealing with this. Several days later someone came to tell me that they were done with construction so I didnt have to worry about it. They were a little bit more quiet for a few days but now the drilling and sawing has started back up. I would not recommend living in these apartments. Especially is you value your sanity and dont have time to contact maintenance seven days a week for six months until something is fixed.

Live in the Short North. Efficient and friendly Customer Service. Their crews get back to you within a day or hours. Very professional and responsive. Theyve done right by me for the past four years.

Only because I can’t give zero stars, my daughter has been trying to get the rat infestation resolved, without much luck, from the property management.Her place is a health hazard and not safe, however they are happy to accept the $1,600.00 a month rent.

I would highly recommend NOT renting through them. They try to rip you off in any way! They make you pay a whole month of rent when your move out day is the 15th. They also excessively charge you for move out damages. Will never rent from them again

The facilitators at North Steppe have really made the rent process easy with their free benefit of online direct payments via your bank account. They also ensure a comfortable living setting. Highly recommended!

Scam artists! They make you pay for 12 months of a lease but only let you live in the apartments for 11.5 (as the last month is not prorated) they showed our house to tons of strangers during the midst of coronavirus, and while touring one of their properties their realtor tried to open a tenant’s bathroom door while the tenant was clearly IN THE BATHROOM and forgot to lock the tenant’s door while leaving until we reminded the realtor to do so. Horrible company, go anywhere else.

Easy to find but no free parking.

Overall a decent place to rent from. The prices can be cheaper but that means the space is not very new or in great condition. Someone looking for a relatively cheap and average quality place to live while at Ohio State NorthSteppe is definitely a good option.

I live in a small apartment with my friend and our place is nicely renovated and the maintenance requests are always quickly responded to. Highly recommend!

We have lived in the same apartment for almost two years now. I am extremely happy we chose Northsteppe. They are always taking care of our maintenance request as soon as we file one. We even had some issues with the carpeting and they just removed it and placed a beautiful floor in its place. We are so happy to live here, that we have looked at other options closer to our workplaces (my husbands and mine) but we are so happy with this apartment we do not want to switch.

Absolutely no help when I called in asking a question regarding a lease, the girl on the phone rudely told me Im sure it will work out in response to a detailed question and then hung up. Horrible service!

I have lived in my same apartment for a year now and things have been good. Maintenance requests are always taken care of promptly and Northsteppe has been helpful. The price is right for a great location and the perfect space for my needs. Hardwood floors in the living room are a really nice touch. There is a reason I decided to renew my lease.

This company is terrible. They refuse to rent to a family with children. Then when you file a complaint they lie. Terrible place and people who work there. We had our application and money orders ready. Then when they ask how many kids we have. They refused. That’s bull.

The office staff is helpful. When I moved in the unit was very clean and they updated some things to make it even nicer. Our fridge was brand new! It is a very nice fridge.

Agents are unprofessional and bad at communicating with potential clients. I can only imagine how bad it would be renting from them and trying to get things fixed. They list their rentals for decent prices and then charge an arm and a leg in extra fees for parking, water and laundry. For example. A cheap 2br is $799 and then its $300/year/per person for parking, 50 a month per person for water and $20 a month for shared laundry.

OFFICE STAFF NEEDS HR TRAINING BADLY! BELIEVE THE REVIEWS! I typically dont post reviews if I havent dealt with the company for too long, but two phone calls was enough. Saw a property today, and the girl who showed us was very nice and told us the information we asked. Just called for additional clarification and spoke to Mike (no last name given after I asked, per, as he said, company policy) and not only was he extremely rude, but was almost condicending. If Im about to give someone my money, I would expect them to be more friendly and approachable. The gentleman who I spoke to to set up the walkthrough wasnt terrible, but I wouldnt want to deal with him a second time. I have time to look at other properties so I dont think I will be going through this company just based on interactions with the office staff. NorthSteppe, you really need to do something about this. Its not hard to be nice. Also, the $300 fee to park in your own backyard is absurd, and $20 a month per person for water? Thats insane. If you have the time, look elsewhere as I will be.

Great leasing company! Staff is very helpful during move in. Maintenance workers get the job done well. The refurbished units in my building are great!

We rented from northsteppe for a year. It was a good house however I would never rent from northsteppe again1. They rented out house out without giving us the opportunity to resign the lease. ( three months into our lease)2. Our basement flooded horribly early on in our lease and it took way to long to get someone there to fix the sump pump. Water kept getting in and making our house smell.3. Your lease will end weeks before most campus housing does. Our lease ended mid July and we still had to pay a full months rent.3. They took our security deposit for damages.We treated the house well, and even fixed things that were damaged before moving. They were very nit picky and it felt as if they were looking for reasons to keep our deposit. We lost thousands of dollars because of this.If renting from them, expect them to be difficult, for rough communication and to not get your deposit back. Take a video of things when you move in and move out so that when they try and charge you for damages you can show what it was like.Ive rented from multiple different landlords and rental companys and honestly this was my worst experience.Also apparently this happens to a lot of people because when I tried to contact them about it this is the response I got.(attached below)

The Bad:-Theyve entered our apartment without giving a 24 hour notice, or any notice at all. When I called to point this out, the woman on the phone was angry.-They charge $300 PER parking pass, and will tow any cars without it. Our friends were towed after only parking there for 5 minutes to drop off some food.-They overcharge on water, $20 per resident. Its insane that just my water bill is $120.-The lease ends 2 weeks before the year move in mark, in early July. A time that makes it difficult to find other off campus housing, it really pressures you to renew your lease.-The painters they have come in before you move in paint over everything. They painted our windows shut, over the doorknobs, door hinges, etc. If its on the wall, it was painted. Northsteppe came and opened everything, but some of the stuff was damaged in the process, and it was a pain to not have the windows open for a few days in July.The Good:-They are fast to fix repairs.-Paying rent online is easy-You can request repairs easily online at anytime of day.

Just moved into my place three weeks ago, no problems with my unit and the staff is helpful. The only complaint I have is that I paid $300 dollars for a parking spot in the lot outside my apartment and the tenants dont have assigned spots so there is no guarantee I can always find parking.

If any company doesnt deserve to exist, its this one. 0/5 stars if I could rate it that low. This is the absolute worst company I have ever dealt with. When we moved in the house was filthy, cracks everywhere, paint chipping, and none of the doors locked. There was a steep staircase with no railing whatsoever and it took 11 maintenance requests and 6 weeks of waiting to just get that installed. The house got broken into and they told us they would replace the front doors with new, solid, all-wooden doors (the old ones had a glass pane in the middle) and after the police left they cancelled that request. When I asked why, they beat around the bush and gave me so much attitude. Instead of trying to ensure the safety of their tenants they denied our request for a security system or new doors (There were already cameras installed around the house but they werent activated, which of course NorthSteppe also refused to do). Parking out back on rocks costs $300 and when we moved in there wasnt even a light in the back; it took 6-7 maintenance requests to get that installed. The list goes on and on folks but Im sure youve gotten the message by now.TLDR: DO NOT, UNDER ANY CIRCUMSTANCES, LEASE WITH THIS COMPANY. EVER.

Horrible staff: argumentative, adamant illogical and completely disrespectful. Staff lady is impossible to talk to. She is loud and has no regards for anything. Id advise against interacting with her at all.Go to the staff with a request and come back feeling insulted.Maintenance requests are rarely acted upon. Its been 7 months that letter boxes are broken and even after multiple reminders, staff has not paid heed to it.They enter your apartment anytime with really short notice. I do not understand why would they need to enter the apartment so many times on pretext of maintenance.

NorthSteppe recently bought my property from a previous landlord in the middle of our lease. I reached out to them asking for access to a portal to pay my rent through as that had changed. They said I would have access to the portal in a few daysFast forward a month later, they finally give access along with an eviction notice and a “legal fee” of nearly $400.The communication is absolutely horrible, essentially I felt as if you have a complaint, you get an email saying “we’re sorry, we won’t do anything and don’t even think about trying to go against our legal team”The worse part is living in Columbus for 6 years you are living under a rock if you’ve never heard horror stories about these guys. I intentionally avoided them for a while, but I had no choice when they bought my property mid lease. Oh well, only 6 more months.

This company is in fact the definition of slumlord... from selling me an expired parking sticker ($300) that almost got me towed or the homeless people that lived in the basement for 3 weeks next to the washer and dryer that stole laundry from me, these guys dont care about anything but gettin your money. The unit WAS NOT cleaned or painted before I arrived but was livable so I moved in. Since then the only responses Ive gotten from the office about ANY concern is that either its not their problem or an email needs to be sent but Ive yet to ever receive a response. Oh then theres the whole giving me 24hr notice to show my apartment 7 months before Im even supposed to move out? Im expected to cage my dogs each time and sometimes twice in one day? I comply on all levels but no one shows up? This is absolutely Northsteppe taking advantage of college kids and their money oh wait... Im not a college kid and its very clear how terrible they treat their tenants. Despite the maintenance staff being friendly the rest of the company couldnt care less... just go in and talk to the seemingly unhappy people behind the counter... they usually act very annoyed you even came in to bother them unfortunately.

I just moved a few weeks ago and the service has been excellent. The new apartment had some things to fix and the maintenance service was efficient and fast. Nothing to complain.

Im not sure why North Steppe is only at 2.5 stars. I give them 4 stars because Ive had maintenance requests filled on time and they communicated well with me as a whole. Students are a big part of the business and while they dont provide 10/10 customer service they still are helpful and do their jobs. I think a lot of people complain about how unfriendly the staff is, but remember that hundreds of people contact them daily and they are just students. I do think its something they can improve upon. A big part of customer service is making the potential customer excited to be there, and I dont particularly like interacting with the staff face-to-face. But actually living in the apartments and communicating about issues deserves a 4-star rating. I had a pleasant experience in my one year of renting with N.S. and Im about to move in for a second year with them. If youre a student thinking of renting, just do it. Theyre bigger than a one-person company (these have always given me plenty of issues) and will communicate with you well.

I have regretted moving into my apartment with Northsteppe since I stepped foot here my first day. They did not clean the apartment at ALL. There were dirt stains on the floor that not even bleach could remove. The windows were filled with dead bugs. One of the eyes on the stove was broken. And worst of all, it was FILLED with live bugs. Roaches, spiders, centipedes, etc. One night a neighbor came to my door crying because a bug fell from her ceiling and she was scared to handle it alone. I requested to move to a higher apartment and they never even responded. I really wish I had read the reviews. These are really no living conditions. If I could give 0 stars I would.

Need to work on professionalism. They like to show apartments when tenants still live there and have several months left on lease, and they will come at any hour on short notice. Honestly, I recommend installing an IP security camera if you live somewhere managed by NorthSteppe. Ive read other people have had to deal with things being stolen/messed with when they enter while theyre not home

They usually respond to my emails within a few days which is nice, but when we moved into our house the living room closet was missing rings on the door, my bedroom window was cracked, there was spare doors and an AC unit in the basement, and we had to do a lot of cleaning on our own which I didnt expect considering all of the fees and other demands in the lease that you have to meet before moving out.

Went for a viewing and there was still people sleeping randomly around the house and bedrooms were locked so we couldnt see them. Definitely not filling out an application after that

If its possible, dont rent their property! If I can, I want to give them zero star. They require $20 water fee individually, insane! Most of the processes are long and complex. They usually give vague instructions. So if you want your life easier, dont rent their property!

I had a great experience with these guys. all appliances are up to date and colors matched. any issues I had They take care of them within 24 hours. They are pros.

Not sure where all the bad reviews come from. My experience has been the complete opposite. We moved into a beautifully redone old house in the German Village. Being an old home, there were some minor issues that needed repair. Weve put in requests late at night, and the next morning there are friendly people out to do maintenance. Weve been in our place less than a month, but so far, NorthSteppe has gone above and beyond for their service.

These people do not care about ANY problem you may have and refuse to help in any way because they genuinely don’t care about their renters. Only care about taking your money. Do not rent from them. 10/10 would NOT recommend. Terrible customer service.

I usually do not write reviews, but after just being surprised by their response to a request (surprised in a GOOD way), I wanted to share my experience. We moved in to our property in August of 2018 and have renewed it for the next year already. Below are a few of my feedback:1) We really like the property. It is an older home and there are definitely signs of it (for instance the floors are a bit uneven and the bath tub is older), however they did a remodel that did a good job making the house not only livable but actually really cute. The kitchen, doors and windows are brand new. The bathroom has new floors and a new sink and shower door but the tub itself is older. The house was very clean when we moved into it. There are two parking spots on our driveway included in the rent, which is VERY nice.2) When we signed the lease, we though that the house had central air, but we were mistaken. After communicating with them, they offered to install the new system with no issues.3) We ended up getting bed bugs. It is impossible to know if they were there or if we brought them in from one of our trips, but it happened. It was horrible! Northsteppe did what they could and someone came three times to spray the house. Spraying the house takes a long time to get rid of bed bugs, and I could not stand it and ended up paying for a heat treatment myself, which Northsteppe allowed us to do.4) Every maintenance request we have had (which has been a total of four), they have been prompt and very helpful. My latest request was asking if I could install shelves in the closets if I purchased them, and they actually offered to buy and install them for us free of charge.I have only had a good experience so far and hope that it continues. I wanted to share because it seems like so many people have had issues, but it is not always the case. My advice would be to check the property carefully when you visit, ask questions and if there are obvious signs that the property itself is too run down, do not sign.

Ive had a pretty good experience with Northsteppe so far. They respond in a timely fashion for maintenance requests which I appreciate. Would recommend!

Contacted NorthSteppe regarding a leak in our bathroom. Thought it might take at least a week for them to come fix it. Within 5 hours, they had came to the house and fixed the leak without any of us even knowing. Great to know if we have major issues, NorthSteppe will be alway to help quickly.

I was supposed to see an apartment they offered that I really liked. I called several times asking for a showing later in the day so I dont have to take off too early from work, even offered to pay a deposit. They assured me it is available, told me no one scheduled to see it. I called yesterday to confirm the appt, all is good. I called today at 3:35 to confirm again the appt at 4:30 and the person behind the phone casually says Its been taken, and that they were just about to call me. Needless to say I am going to avoid that company.

Ive only been living in my house for less than a month but I have had nothing but great service from NorthSteppe. All of our maintenance requests have been taken care of very quickly. Everyone Ive talked to at the office has been nothing but friendly and helpful. The only downside is that the rent and parking fee are on the higher end of things. Despite the other bad reviews I would definitely recommend NorthSteppe to another person.

These slugs completely screwed over my friend today. They knew she was coming in to sign her lease today after telling her the apartment was hers and that she had nothing to worry about. She overnighted the holding check and pet fee and when she gets there today, they tell her they gave it to someone else. They then had the audacity to suggest one of their other properties to her. I guess unless you create a blood pact with this company, you’re not guaranteed anything. Very slimy.

We moved in about a week ago. The house is very nice. Maintenance is responsive to some issues but it others. Not bad.

My daughter stayed in one of their appertments last year. Such a bad service and responsiveness. Never again. Stay away from this real estate so called company.

Northsteppe is pretty okay. Ive only had to give them a call about problems a couple of times, and each time they were pretty helpful and patient with me. And the turnaround for maintenance requests is usually 2-3 days for small things like repairs or pests. Maybe a week or two for an AC unit in the summer.

Love our house! Renting has been super smooth and simple so far. Staff is so nice!

1. Now that Im leaving, theyre not paying attention to my maintenance requests, and I cant use the toilet.2. They refused to let me find a person to fill in my free spot and had to spend too much money to leave the apartment because they were too busy. Two days after I did that, there were people visiting the apartment.

Ive had nothing but an amazing experience with North Steppe. Theyve attended to all our maintenance requests (no matter how large) in a timely fashion. Additionally, all of the staff that work with/at NSR have been extremely kind and willing to work with us on any issues.

DO NOT EVER LIVE THROUGH THEM.When I moved in, none of the appliances worked and everything (door hinges, etc) was broken. Ive been here for three months and already Ive had flooding, sewer water explosions, cockroaches, mice and to top it all off they are already bringing strangers through my apartment twice a week even though Im here for a year. If I could give them a 0, I would.

Havent had any issues. Easy to get maintenance repairs and pay online. They manage our apartment complex well. Weve had several roommates come and go because of college and the transition process is fairly painless.

We’ve only been here for 3 MONTHS and they have showed our house to 4 different future tenants. I have also never heard of a rental not giving any grace period what’s-so-ever. Even if your bank is closed on Saturday but it’s the 1st, or the 1st is on a holiday. They automatically charge you $50 per day or 5% of your rent (whichever is greater). I’ll have an upcoming charge of $200 because I’d rather pay my rent 2 days late next month rather than on the 1st. If you ever been to this office in person you can see just how miserable all the workers are. I will try to avoid this place indefinitely and recommend everyone else should too.

These guys will take the money off your corpse if they could

Always got questions answered within reasonable time and move in process was smooth and easy. House was very clean with great updates!

Just moved into our new place with Northsteppe and so far everything was relatively clean for a college house. All the windows do not have screens and theres was hella broken glass outside from the previous owners, but maintenance has been really speedy and hopefully it stays that way! Only other downside: they ask $300 per person to park in our own backyard when you can park right out front for $25 through the city. 🤔

Our apartment flooded three times within 1.5 years. Maintenance was quick to respond but they took $400 out of our security deposit for minor damages like nail holes and a water stain that was on the wall. I have never felt more taken advantage of. I wrote a email explaining the situation and they still refused to give us any money back. I would never recommend them to anyone, they rip you off. They also charged us a late fee one month when our rent wasnt late. Be careful renting through them theyre there to take your money and hope you wont notice/say anything.

In ten years of renting first with family and now alone, North Steppe has been the single worst rental company that I have had the displeasure of working with. They are difficult to contact sometimes I cant get through to an employee at all during business hours, nor do they respond in a timely manner either to voicemails or e-mails. Maintenance depending on the worker and or issue(s) can take extended amounts of time to be resolved Ive even had orders partially completed or not at all (we had roaches with photographic evidence reported by the neighbor, North Steppe tried to say it water bugs from stagnant water; although at first, the maintenance man said septic; sitting in the basement and wouldnt call in pest control for weeks). I would advise running in the opposite direction if you are interested in a North Steppe property.

The apartment I stayed in was in pretty bad condition: outlets were loose, floor was splintering and ripping my socks, towel racks and closet rods were all broken, and the air filter was in dire need of replacement. The office staff was extremely rude so we didnt feel the urge to reach out to them any more....However, they did replace our blinds and they recently added a nicer refrigerator to our apartment, so it is clear that they spend at least a little money on their residents.

Northstep is a great company for the most. They have a great maintenance team, that repairs things very quickly. When we moved in our place smelled like heavy smoke and weed, they did a terrible job cleaning that smell out of the unit.My only other complaint would be my location off of 13 ave. Its very loud with traffic, as well as you have to take a gamble with how loud your neighbors will be. Mine for instance had speakers that could be used at a concert. Very unpleasant and annoying all year. Also the walk to osu was around 10-15 minutes everyday.

Good and fast responses when reporting an issue. Easy to deal with. Good service.

My experience so far has been okay, it does not seem like everyone who works there is on the same page though. Most of the employees have be helpful and I like my apartment!

The office staff was very helpful during move in, but the house we moved into is in rough shape. Its a shame, I have a friend that has a nearly identical house from the same time period and they do not have the buckling/cracking walls and ceilings, cut wires dangling, sloppy paint job that got all over the baseboards, doorframes, windowframes, floor, or the splintering wood floors. The house is old, and livable, but I have seen a very obvious example of how much better it is possible to make it, yet this nicer house in the same location pays nearly $400/month less than we do here. I think the house has charm but I wish our money would go toward fixing up the place

Don’t bother, $600+ for a 50 year old hole in the wall, old stained carpet, gas station restrooms bigger. You pay all utilities, Big Time Rip-off

This company is all about profit. Rent is way too high and many of their properties have fixed utility rates that Im sure work in their favor. And if not they have tried to come back and charge their tenants more! Look up the law suit filed against them in 2006.They take old, falling apart properties and glue them together enough to rent out. They will put in new appliances and fixtures to entice you but beware. The maintenance and housekeeping crew are generally nice and helpful people but you are never given a time frame for when they will arrive at your unit. And you will be astounded how often you have to call them / submit maintenance requests. For us, once a month, without fail, something broke or leaked or burst or clogged or went out. A perfect example of their half-measure strategies is how when we complained of purple/black mold around our heating/AC units they came and spray painted over it to stop the growth and gave us a dehumidifier. They know full well the real problem is condensation and dripping water from un-insulated pipes but wont actually fix it.Anytime you call the office you are going to be speaking with an apathetic, terse representative who has NO interest in customer service. Little things like do you have any other questions or even goodbye are never said. Also our unit was filthy when we moved in. They did not clean as promised in the lease. BEWARE. NorthSteppe Realty is the definition of a slumlord.

Anytime you see a suspicious amount of money billed to you, just be careful and stand your ground. They usually do not know what they are talking about and get confused with what they want. They accuse you of information that they never provide for you, and on top of that, some of the staff members can be very condescending and rude. Just be careful ,and though they are cheap they are very inconsiderate.