The office itself was very efficient. Mediacom services in general a rip off. I had 3 increases over a year to get a total monthly bill up to 300 for my regular rates. If you find this acceptable, they have great service.

Giving one star only because it is not possible to give zero stars. The service itself is subpar and the front desk staff in the columbia office are rude, nasty and frankly disrespectful with no provocation. I’d rather go to the DMV and get a root canal with no anesthetic the same day than deal with your incompetent and combative staff.

I’m surprised there are people give more than one star to this company. It deserves absolutely no star for its customer’s service. I can’t speak of other Mediacom stores, but people who work for the one in Columbia have no respect for its customers whatsoever. They are not good at what they do nor do they care about people. To people who work at the Columbia store: If it’s a company issue that bothers you like you don’t get paid enough please use your temper on the right people. If you just don’t like your job and don’t want to spend time on it, it’s better to just quit it and find something else. For your own sake: working at a front desk or customer service, you earn your customers’ respect by respecting your customers.

Poor internet service, huge speed fluctuation during the day, at time internet speed < 20 Mbps and upload < 0.01 Mbps. If you are working from home or streaming TV look for another provider. My package is 300Mbps download and 10Mbps upload, I am far far from that.

Parking was confusing. Had to walk around building from the directions I got on Google maps. Building doesnt say mediacom, it says MCExtreme.

Had great service for almost 1 ye then they wanted me to enter contract I didnt and for last 2 months internet very inconsistent. Doesnt add up. Wouldnt recommend this company ever

We have been having on going internet problems since October 2020. As much as we pay for all the services, there should be no problem. The line to our house has been replaced, all the connectors have been replaced, we have a brand new out of the box modem, already went through 2 others, and we are still having drop outs with service. The worker that came by this last Friday, said it was a problem with the whole area we live in. The neighbors were also showing dropouts. Now today, September 20th, there is another work group that is suppose to be working on it between 6 A.M. to 8 P.M. It is now 1:15 P.M. and we are still experiencing dropouts.

I don’t know why I still pay for service because it goes out almost every day. Apparently it is the better of the two in town, but if that is so, then our area is desperately in need of new and better internet providers

We’ve been in our new home for 8 weeks & have contacted Mediacom customer service 7 times in that time. Currently we’ve been without internet for 3 days, which may not seem too bad but considering I work from home - it makes things difficult. The technician was finally able to come out today & told me they haven’t even turned on service to this neighborhood yet! Well then whose internet have I been stealing for 8 weeks?! I was promised repeatedly by 4 people that it would be up & running by 8pm. Just called back & customer service is as stumped as I am. Would not recommend. Almost as bad as Centurylink. Their only saving grace is the ability to talk to an actual human over the phone. Ridiculous.

When I ended my service with them the person I spoke with said no further action was required on my part and that my account was successfully closed. The next month I find that the autopay did not get cancelled so they pulled money out of my account for a service that I had stopped receiving weeks ago.Numerous service outages, throttling, and raising the price without notification are some of the other great things you can expect from this gem of a company.You should choose a different internet service provider.

WiFi constantly turns off completely, bad service, costs more over time. They make your WiFi worse over time then make you pay extra to get what you were paying for originally.

This company will raise your rate more and more with every year you are loyal to them! and then when they auto charge your bank account after service has been disconnected they will make you do all the leg work for a refund! I’m actually certain it wasn’t a charge in error and they were hoping I didn’t notice. They admitted their error and then had the audacity to tell me to file a claim with my bank for a refund instead of handling it professionally and easily refunding me for what should’ve never been charged.

Mediacom has been great so far. Century link was terrible! What I was trying to get done with century link for 3 weeks Mediacom got done in 30 minutes !

I certainly have mixed emotions about mediacom. For the most part they provide me with reliable decently fast internet. But for some reason ill never understand, internet, cable, satellite and home phone companies always have completely horrendous customer service. I have to assume its on purpose. Also, mediacom will send more junk mail to an address than anyone else. As long as you dont have a problem requiring some customer service it will be an ok service for you.

The technician team is very inconsistent. Some individuals are great, but others do not know what theyre doing. It looks like a problem with the company training. My entire apartment complexs internet was out for a whole week once because someone mistakenly disconnected the whole building instead of one client. They also secretly increase their prices over the years and hide it by saying youre paying for the modem.

We just moved to the area and the Cable Technician, Ryan, came to the house right when our power went out. He was very understanding and cooperative with us. With our power out, there wasnt much he could do, but he was able to come back later in the day. He was quick, precise, and very friendly.10/10 would recommend

Mediacom never fails to disappoint. Worst customer service, technical service, and internet service I have ever had the displeasure of working with. If you have ANY other viable options you will want to go with a different provider.

Mediacom is hands down the worst internet provider out there. I have unfortunately had to deal with them most of my life as they have been the only one in town to provide the speeds they offer. We had century link DSL 3 years ago at our home but with the growth in tech and now being a full time online streamer, we needed the higher upload speed to ensure stream quality. we switched back to Mediacom and have had nothing but problems since. over the last 6 months alone I have had countless service techs out to my home, they have replaced EVERY line from the main box in the ground to the home, the box on the home to the modem inside, the modem has been replaced (TIMES 3 all different brands) The supervisor Jemel even came into my home personally, in disbelief stating that my (state of the art stream equipment) must not be able to handle it and he would use his laptop to prove it. Needless to say he found that his computer reached the exact same speeds as mine both on the gaming router and direct connect to the the modem only. He placed my system on a voice call so they could watch for any drops or issues digitally, and gave me his personal number to text screenshots IF this continued after his visit in which nothing was fixed, so of course a week later and I have text him multiple screenshots every day of my 1gig download and 60mb upload reaching about 200 down and 0.7 up. I need 15 to 20 up to stream live. The response was Been trying to isolate anything dropping and havent seen anything as of yet So even though he saw it for himself in my home and spent an hr trying to get a good speed, and even though Ive sent numerous screenshots from both their recommended mediacom speed test which uses mediacom Des Moines servers to test against, and speedtest.net which uses Socket here in town locally to test, they see nothing on their end falling off...? I am losing customers/subscribers by the minute and bleeding money. This is unacceptable and there is no other service in town that I can switch to that offers enough upload to perform what is needed. Also it will not let me leave a review on FB no matter how many times I refresh. (See screenshots) Next stop Better Business Beauro!

Makes working from home much harder than it should be. Replaced every line cable modem and router and still can’t level the signal enough to run a vpn phone. Excellent download abysmal upload. If they didn’t have a monopoly on internet in my area I would switch immediately

The worst customer service experience Ive encountered with any company thus far. They missed two appointments two days in a row and then said they were never even scheduled. 4 Hour windows for each appointment and we had to have someone wait at the business location during that time outside in their vehicle as the office is under construction. Wasted 8 hours of my bosss time and many minutes on the phone with them myself. Their average rating on google is well justified.

Worst service ever. Our area only supports dish and media com...would be nice to not get billed twice a month for service that only works a quarter of the time. Paying almost 200 dollars a month for your highest speed and I still cant use the service half the time and my kids cant even do their school work because of all the disconnects....if your suppose to be the best theb be the best cause at this time your the worst

The worst ISP I’ve ever had the displeasure of having, but they own the whole city I live in so I’m stuck with them. If you have an option, go elsewhere. Between the constant outages, inability to send a technician out within a reasonable timeframe, bad customer service, price gouging after your first years contract, it’s just not worth it. A support rep flat out lied to me once and told me that my monthly price would not change and a few months later it went up ~30%. Even the nicer representatives are totally powerless to help you as the company does not allow them to do anything for its customers.This company is a shining example as to why internet should be a public utility.

Had to stop by on a Saturday morning yesterday for modem swap. They are always very nice when Ive been there. She explained things well. Mediacom internet service has been quite good the past couple years for us.

The biggest problem I have is that when my tivo box dies(this has happened twice) it takes over a week to get a technician out to switch boxes....its a 30 minute job and Im paying for a service Im not getting to use.They first scheduled an appt a week out...but found me a different appt in only 3 days...much appreciated

By far the worst internet company I’ve ever dealt with. Basically a scam. Paying for internet that works 1/4th of the time and when they come to “fix it” they don’t then I gotta wait another week for them. This has happened 4 times in a row now. Also when you call customer service you talk to a robot that just tells you to unplug the modem. Don’t buy. Mediacom is a scam.

Terrible service. Having to wait over a week to get a tech out here to troubleshoot my super slow internet is Ridiculous. I can understand why there so many problems with this company.

Jennifer at the front desk has the absolute worst customer service. I spoke to her politely but stood firm when she made assumptions about what I was communicating. This caused her to raise her voice at me. I politely said to her that I was just responding to her question and didn’t understand her hostility then thanked her and wished her a nice day.She was defensive before I even spoke. If she had listened to what I was saying, instead of making assumptions, this interaction would have gone 100% better and issue resolved.

The internet service is spotty at best. They almost always take a week to send out a technician if your service is down and theyll also tack on a bunch of miscellaneous charges onto your account for interacting with their customer service at all. We had a technician come over and claim the internet was fixed and then it went right back to not working. They tried to charge us for that service if that tells you anything

The technician that installed my internet- which is required btw, cant do it yourself- didnt explain anything and picked all my usernames for me. After 6 months of service all of a sudden my usernames and passwords changed. Oh and they also charge overages if you go over your alloted usage, which also wasnt explained. Although apparently they only have 2 packages, one for 200 G, and one for 1000 G. Customer service lacks tremendously every time Ive called. Their website is confusing and has 4 different places you can login but only one works. If the 1.6 star rating on Google isnt enough for you to stay away, STAY AWAY. Ill be changing service ASAP.

Cant believe I have to pay for this service. Every single day my internet cuts out. I work remote, I cannot afford to have service this horrible. Fix the infrastructure you provide. This is unacceptable. Youll be bankrupt the moment a decent company becomes available in this town.

This is absolutely the WORST internet company in existence. When I moved into my new apartment I desperately wanted to go through a new company since I had used Mediacom for the two previous years. Unfortunately, they were the only company that serviced the area I live in. My boyfriend and I had scheduled a date for them to set up our internet and waited at the apartment during our set time slot. The technician never called and never showed and proceeded to blame us for not being there during our scheduled time slot. We were told they couldn’t come out until a week later to set up our internet, which wouldn’t work since we are students. After hours of being on the phone with multiple customer service people and some very heated conversations, we were finally able to get our internet set up. Initially I thought our internet was working for the first time ever (since in the past my internet typically cut out 10-15 times a day) but nope. The internet cuts out about every few minutes. This is quite possibly the worst internet service and company. I would love nothing more than to never use Mediacom again, but sadly I’m stuck with this lousy company. If you can, do yourself a favor and don’t ever go through Mediacom. This company is a waste of time and you pay monthly for your internet to not work 99% of the time.

I really tried to give this company a shot mostly because they are the only company in my area. I work from home during the pandemic as my family has a high risk member. Unfortunately, multiple times per week my internet shuts off completely and no one helps me. I can be empathetic to occasional outages but this is so common it’s just a part of my weekly routine. I try everything the website suggests while all my work load piles up in my absence and my coworkers have to carry the load. It is absolutely unacceptable to treat your paying customers the way the customer service has treated me completely disregarding my pleas for assistance. They simply don’t care and I wouldn’t as much either if it wasn’t directly impacting my career. Please don’t use this company, if you have any other option take it I promise anything is better then this.

Mediacom robbed me. They switched me to a different plan because I was getting near to my data limit every month. The employee told me it would be free. My internet went up $26 a month to now $82 a month for basic package of lies. I canceled it today and you should to before they scam you. Stay as far away from these thieves as you possibly can!

Youll pay twice as much as any other company for very spotty service. Just dont waste your time or money.

Horrible service Im a online gamer and my internet speed is terrible I suffer horrible lag have a super high ping just terrible wouldnt recommend mediacom to anyone.

The representative on the phone told me they don’t even use mediacom internet for their service centers. They pay another company for internet service because they are confident in their inability to provide a reliable connection.

Random $30 up charge at the end of the year. Not worth it.

Internet connection was lost due to socket digging in our yards. It’s now been since 2pm yesterday to now. I talked to 3 internet phone workers all but one even understood the problem. Now IHave to be on a waiting list until next Tuesday. No movies over Christmas. MediAcom did not have a back up plan so I have to wait for a weekWork from home; Christmas movies and music. I’m the host this year. I am not pleased whatsoever.

The service is great, but after you have been a loyal patron.....your bill goes up each year, instead of down, lol, seems backwards to me.

Absolute awful service. Customer service is nearly as bad as the internet service. If I were able to give 0 stars instead of 1, that would be a better representation of this company.First off, when installing mediacom into our residence, it took 3 separate reservations for the installer to actually show up. After returning the modem and router to the office twice more we finally got an internet connection.Also, do not even bother attempting to set up an appointment to fix the already poor internet. Mediacom will not schedule an appointment within 2 week. This is very troubling when they service a college town and students rely on having stable internet connection to be successful in their schooling.I am not sure if there are many other options in Columbia for internet service, but I advise everyone to stay away from this company.

I just want my internet to work so I can attend my classes. With Mediacom, all is impossible!

Please dont do it. If you can find somebody to go thru go with them. The service itself is ok. But hope and pray you dont have a problem because it will take a week or more for them to come out because apparently they have a lot of problems to fix and very few technicians I guess. And hopefully you dont have online classes or an online job. I lost a lot of money hotspotting from my phone and taking off from work to be here for the technician and they dont even have to come when theyre supposed to.. And loyal customers are just supposed to be ok with that? 0 stars if that was an option. Good luck if your use their services.

This is the true definition of a monopoly. Basic to bad (often non-functioning) internet service. No other options means no need to improve service. Not sure why Im paying so much a month for internet that doesnt work.

Nothing like being lied to and then doing nothing about it

Between the lag time and random disconnections its not worth the money. Wish Columbia had good fiber internet services...

They have horrible customer service and the billing system is a complete failure wouldn’t recommend to anyone

They installed my services on the 1st.. it went out on the 3rd.. they will not come fix it until the 15th. Soo use your best judgment.

Internet just doesnt work sometimes and when you call about, its a robot giving terrible instructions.

The more of a loyal customer I am, the more I pay. Never missed payments but it goes up roughly $30 after a year. A way of rewarding 1st responders during the pandemic. Maybe add incentives and lower the costs for loyal clients then review will change

If I could leave zero stars I would! Thats how bad they suck! I will never use them again!

DO NOT USE MEDIACOM. They’re practically a scam we’ve had them for 4 months now, they promise speeds that their service never even comes close to and half the time the WiFi doesn’t work altogether. This is the worse WiFi I’ve had in my life!!! Trust me and take your business elsewhere

Rasing the rates of loyal customers even with spotty internet. Customer service reps are almost always terrible about helping.

Greg their Internet tech guy went above and beyond with repairing my apartments wiring and internet service. Mediacom should be proud to have such a good technician!

The place was decorated so nice, personal very friendly.

The literal worst customer service I’ve ever experienced. I had an installation appointment scheduled between 1-3, at 3:00 exactly I called and a representative told me that there wasn’t a technician phone number scheduled to my order but that it looked like he was just delayed and would be there around 4:15-5. I said sure, as long as it’s done today that will do. 20 minutes later I get an email saying my appointment has been rescheduled. I call again, different representative tells me a technician was NEVER placed to my order and that the only thing they can do is reschedule. So I said I have no other self installation options? And I was told “that is your only option”. We will be searching for a new provider. I highly recommend that you do what you can to avoid this company.

Horrible customer service, good luck canceling your account. I was happy with Mediacom overall as far as internet service goes. I never had issues with it working. It would once and a while be spotty but I could just reset my modem and it would work fine. The reason I canceled is because the cost went up so much every year. The first year I paid an introductory price of $44.99. I knew it would go up but not as much as it did. The second year it was $64.99 and this year (third year) it went up to $79.99. Also it was the 100mbps service and I was lucky to get over 20mbps. I was really hoping it would be easy to cancel my service but of course its not. I called to cancel on 9/28/20. Checked my account on 10/2/20 and it still had the full bill (it should have been reduced down to $7.75 for the few days it was going to go into the new billing cycle) so I contacted them again and they said to disregard the bill and that service would be ended on 10/5/20. I checked my account again today 10/9/20 and the bill is still $79.99 and I have yet to receive an updated bill in the mail so I can only assume that my service hasnt actually been canceled yet. As a side note CenturyLink also has horrible customer service. I had to call them multiple times to get them to end my service and not charge me for service I wasnt receiving.

One star is far too many.If your options are:1. Mediacom2. Selling your home and moving to a new location that has other ISP options3. Not having internetId definitely recommend 2 or 3. Not only is mediacom awful, but they are deliberately malicious, deceitful, and unethical. Under any circumstances do not purchase a mediacom product.

Zero stars if I could. S*** service. Internet very slow. First day the internet was hooked up it went out 30 minutes after the guy left. Cable went out 3 days after it was hooked up. DONT GO WITH MEDIA COM!!! YOU WILL REGRET IT! ***ZERO STARS if I could***

After having had yet another terrible experience with them I came here to give them a bad review but saw I already had. At least they are consistent in being an absolute garbage company. I’d go into detail but there are literally 100s of other people who have already done just that.

All the positive reviews are obviously written by Mediacom employees. Choose any other company.

Our internet service is clearly in a state of massive technological change. The struggle is sometimes reflected in certain aspects of the service, and a bit of a cutthroat philosophy has been necessary to survive, no doubt. My post regards solely, my interactions with customer service. During the pandemic, I dealt with an unavoidable service change. My experiences have been extraordinarily pleasant and productive. I even asked a tech guy, running tests on local lines, for an early hookup. He checked his watch, and the state of his download, and said “ Let’s look at it “. Ten minutes later I had internet again. Not even his job! So, I know everyone has that experience you just have to get out of your craw. I get that. But my service has been consistent during a pandemic, when the demand, with everyone home, is off the charts. The public faces and voices have been extraordinary, as if they were responding with the knowledge that internet service has become a necessity for most of us. You need to hear about these experiences as well. You know the old saying. Bad news is halfway around the world before good news gets it’s boots on. Truth.

I don’t know what to say. We have been having problems with our internet for months. The signal would drop and the modem would reset itself every 5 minutes. Called customer service and had a technician come out today. Everything worked for a few hours then its back to not working. Now I have to call again and probably wait another week for someone to come and figure out what is wrong. I do not recommend and I will be calling around to switch my provider in the next few days.

Internet speed has consistently been extremely erratic and unpredictable over the last year. Had a technician out here 5 months ago to fix a problem where the internet was constantly being dropped (multiple times a day). Now here in March we are having the same exact issue. Had to wait a week for a technician. Customer service rep was kind but could not do anything other than tell me that they can tell there is a problem.

Im getting sick and tired of this company!! Ive had nothing but problems with the internet dropping multiple times a day! This has been going on for months now. I DO NOT RECOMMEND THIS TO ANYONE!

The outages are constant as are the yearly price increases.

Weve tried TIVO service this time last year and on demand never worked. This time, they have new boxes. However, HBO, recorded playback, and on demand doesnt work. Talked to 6 people who couldnt help. Tech left house yesterday before making sure my services worked. Same thing as last year. Called 1.5 hours after he left. Was promised someone would come right back out. They never did. Then told Id have to wait a week for a tech. Internet works 95% of the time so we got 200 GB plan back and will just stream TV.. Im all for second chances and they were worse 2nd time around.

I’m only giving one star because it’s actually not possible to give zero.

Fastest internet

Terrible service, terrible speeds and terrible price. Too bad there arent other reputable business around here for internet or they would have been out of business years ago. I pay for up to 100 Meg down, I get about 25. Constant marketing calls to upgrade, but they cant even provide the service you originally purchased. Customer service will likely not understand your issue and schedule a tech to address the issue weeks out. WE NEED GOOGLE FIBER!

Not a quality choice for services and I am disappointed with Columbia for letting Mediacom continue to have majority share in the area. We have had phone, internet and TV bundle for years and have finally had enough and are dropping. Internet service drops multiple times a day, phones go dead multiple times a week and it is getting worse. We are missing important calls and unable to reliably use the internet to pay bills, game etc. We have called Mediacom on the issues numerous times and they discount our bill or send out a technician as pacification only to have the issues continue. Almost always we were told it was an issue in our house and to reset our modem until we started a neighborhood Facebook page specifically on Mediacom performance which showed it was never us and the entire neighborhood was experiencing the same issues. Their calls to Mediacom also resulted in being told it was in their house and not a Mediacom issue. With the proof gained from our Facebook page, our neighborhood subdivision called the local manager who said he was commited to address the issue. For the next couple of weeks Mediacom trucks were seen in the neighborhood but with no one getting out of the trucks......and weeks, months later service was just as unreliable as ever. Currently our neighborhood is petitioning for other companies to service the neighborhood since all are fed up. Based on my experience and that of those in our subdivision, AVOID THIS PROVIDER.

As expected Mediacom is just as bad as every provider out as far as customer service. Its the most frustrating situation ever....if i could get an over the air signal, i would go with it just to avoid speaking to customer service. The only service in my area that has excellent customer service is Socket, but their service is sub-par, but its a pleasure to speak with them. If any new good provider appears in the market place with quality service and customer service they will take over the market in short order

Had them before 5 years ago. Moved and no only provider in my area. Im paying for gigabit and getting 300mbs which honestly is fine.. my issue is gaming the link is unstable and constantly lags. Today is the 7th time they have come out and increased speed each time, Lag persist. In my five year lapse of using mediacom I used spectrum and only had 15mbs and never a issue ever. First thought is its my area but we had the issue in the center of town years ago.They are a scam and dont know anything, as long as you can watch netflix they assume theyre job is done.

Service is down somewhere, I have no internet, no cable, but I will certainly be billed. Called support, talked to someone overseas who didnt understand me, we power cycled everything then she scheduled a technician for a week away. All I need to do is exchange media boxes and call support to connect it, but I gotta wait for their technician to do it.

I canceled my service in August because the price went up to over 100 dollars. When I started it was 35 it was great at first. Now that I canceled all the way back in August, I have a refund of 17 dollars. Yes it’s not that much but I still haven’t got it and I have been told 8 different answers of where it’s at. I even have the text messages of the different representatives telling me something different. One person told me the refund went out on November 8th. I still haven’t got it so I ask again today, they said it hasn’t even been sent out yet. I’m beyond upset that no one can give me a answer.Update: now they are saying it’s going to be another 4-6 weeks. Livid beyond belief.

These people come to my house to rework wires and proceeds to cut my internet wire. I am with centurylink and they have no right to cut my wires without permission and not tell me. They continue to tell me to call my own provider and not fix it. IF YOU READ THIS PLEASE DO NOT USE MEDIACOM!!! WORST COMPANY EVER!

If I could leave less than a 1 star review I absolutely would! I have used multiple internet providers but because they seem to have a strangle hold over the Columbia area I have landed here. Their internet is spotty at best and is completely unreliable to the point where I have had to use my cellular hotspot, in my house, next to my router, just to upload a small file. I get emails all the time about being a loyal customer who is eligible to pay more money for faster internet. However the only special they should be offering is paying for their customers cell data because you will be using that far more than your internet!

Transferred services from one house to our new house. Appt for Monday between 8 and 8:30. Mediacom contractor shows up. Tells me I need an electrician to drill a hole from the outsude to inside near the cable bix in my garage. Electrician comes out to do other work on Wednesday, i ask him about the hole, it is already thete for cable. I have soent everday calling to get an appointment moved up from July 6 and am told everytime that is the earliest they have. This monopoly on Columbia has to stop. Mediacom servuce is worse than AT&T, and they dont care, as there is no competition for them. If you have the coice to go with another cable company, run to them!!

Probably the worst provider in existence, but no recourse against monopolies. Constant packet loss, preventing the ability to play certain games. I have gigabit service and the required hardware. Speed hangs around 250 mb/s. Sometimes if the stars align and the moon is waxing Ill get 600 down for two minutes.Elon Musk needs to hurry up and turn Starlink on so I can drop this garbage.

Horrible service, constant outages, and impossible to get in contact with someone from the company

I had a wonderful experience with Mediacom recently when I moved into a new house. Christian Gentry (8216) was my tech and he hooked everything up quickly with minimal to no involvement from me (which is what I wanted since I was busy unpacked and doing other things). He told me to contact him if I ran into any issues. A few days later the internet was running a little slow so I text him. He came right out to install a new line outside, I didn’t even know he was here until afterwards when he text. He gave me some ideas of what to do next if I had further issues. I then text him about my Amazon Fire Stick not working and it turned out to be an issue with the product and not the internet connection but he still walked me through exactly what to do to resolve it. He was fantastic and I so appreciated that he went above and beyond to help me.

Constantly disconnecting from internet intermittently, with minimal personal control over fixing it. Labyrinthian customer support. If you like gaming, be ready to get kicked out of anything requiring an internet connection.

Truthfully one of the worst companies Ive ever had to deal with terrible Internet very long wait times for maintenance

The technician showed up right at the time of my appointment and called to give me a heads up when they were 15 minutes away. She was very friendly and efficient. She made sure that all the TVs had a cable cord that could reach them, even when one was across the room from the plug.

Lied about rate increases and what the package was initially. Horrible spotty internet, terrible service, online website and app never work. Joke of a company.

This is the worst internet service I have ever had. I have not gone a week without an outage lasting at least 2 hours. I pay for 500 Mbps and am lucky to get 20. Customer service is absolutely useless, knowing nothing except turn it off and on again. If there was any other broadband option, Id take it. Garbage service on every conceivable level.

Just moved to Columbia. This is the worst internet speed and connectivity I have ever experienced. It is also impossible to contact them.They also have some of the most stingiest data caps I have ever witnessed. I would suggest you choose spectrum, socket, or century link. Better yet, contact your local representative and express your interest in a municipal broadband project.

Mediacom is one of the absolute worst internet providers. We moved to our current house about 9 months ago and have had upload speed issues the entire time on and off depending on the day. Each time we contact customer service they have absolutely no history of our service calls, and when the techs come out they admit there is a problem, but it’s still never been fixed. Additionally, they overcharge me every single month and I have to call and get my bill corrected. EVERY. SINGLE. MONTH. It’s like the company has problematic issues with every part of their business from customer service to technicians to billing. This is what happens when ISPs are allowed to dominate certain areas with little to no competition, we end up with horrendous service on every level. If they weren’t the only choice I have in my area with the speed I need, I would drop them instantly.

Seems like their customer service has gotten a lil better or I might have just gotten lucky. But their internet service, however is horrible. It came with our apartment so we were like sure. Had centurylink before with little problems here and there but it was good. Now nothing. It cuts off sometimes 3-4 times in a day and almost every single night around midnight. I cant play any online games. Can barely stream at or above 1080p and sometimes it does not even load at night. If you have any other option than mediacom, go for it or I guess update to higher speed. We only got it because it was included in our apartment. If you like playing online games, then this is not for you. Only for those who doesnt really rely on internet except for streaming and browsing. Been with them for two months and it sucks.

Ive lived in Columbia a year now. First 2 weeks of my service was great. After that Ive had nothing but trouble with my internet dropping and running slow. Ive had 4 techs out here and they always say they cant find a problem with he connection at my house and they have a work order put in for the lines. When I call all tech support wants me to do is reboot everything or schedule a tech. It is now the 20th of May and I havent had a solid connection for an hour straight the whole month and all they want to do is credit me for 14 days when I said Im not paying for service that they arent providing. One tech I talked to on the phone even tried to sell me cable service when I called cause my internet was down. I told her why would I pay for 2 services from you when I cant even get one delivered to me right. Ill be moving soon for my company and I hope that mediacom is not the internet provider in the area cause I cant do business like this. As an business manager I would never charge someone or tell them I dont have a solution to resolve their problem.

I’m a relatively new customer, and I’ve had service with mediacom for little over a week. I can honestly say that this is absolutely the worst service I’ve ever had. I have had to work from home since this pandemic and I have had to restart the modem here now 3 times in one day. I work from home, providing after hours support and I’m also a student so I need reliable connectivity.I will be calling mediacom something in the coming week to cancel my service and find a better, more reliable provider for my internet needs

I wish there was a zero star option. Ive been with mediacom for 2 and a half years. They have never fully resolved technical issues ranging from speed problems to outages to improper/outdated hardware. I pay for 1gig internet but I have never got consistent, fast speeds. The internet itself will have outages often, seemingly daily. The customer service is always rude and they treat people like theyre always wrong. I have yet to have a decent experience with this monopolistic bully. Dont use them if you can.

Getting more and more disappointed with this company. Not only with the lack of service I’m receiving but even had a customer service representative get an attitude and loud with me. Simply because I was trying to explain that I shouldn’t have to pay for a service I’m not gettin. They force me to pay $80 for a gig of speed and my internet runs between 18-50mbps. That only a small fraction of the services I pay for this is outrageous and very bad business. I’d suggest taking your business elsewhere.

Mediacom is inept at best, I have had nothing but trouble with them. But dont worry when it comes time to pay, they are all hands on deck #1 in customer service. The value is placed on your payment ability not on their service standards. I had a technician come out to my house, tell me there is something wrong with the apartments wiring and they will contact the apartment to do something about it. 3 weeks later, I hear nothing, I contact mediacom and they are less than stellar. I have to reschedule another technician to tell me the same thing the 1st one told me. I mean how backwards can this be? If I didnt do my job, Id be in trouble. But mediacom technicians dont do their job and they get a paycheck and a pat on the back. While Im told not even an apology, Im just flabbergasted at this company.

Works half the time for double the price.Terrible costumer service.They just try to sell you the more expensive plan over and over.My internet is outWoULd You LiKe tO pUrChaSe A cAbLe bunDleI cant wait till my contract is up.They will probably increase my bill due to this comment.

Worst company to deal with. DO NOT USE!!! WORTHLESS CUSTOMER SERVICE AND QUALITY

By far the worst internet company out there. Poor Internet service even worse customer service.

Didn’t prepare installation ahead of time. Took out the cables on several houses and didn’t account for the rain the next 3-5 days, didn’t come back and a quarter of the neighborhood no WiFi. People have work to do.

I would leave a 0/5 Star rating if that were possible.Mediacom has been tormenting me for the past 3 years because they have a monopoly on my side of town in the city I live in. Luckily, Im moving next week and Ill finally be able to get Spectrum again.Always down.Always slow.Always overpriced.*Oh yeah, and as I write this, their Internet service is down across the entire central timezone.

I started out with a contract that stated Id pay $150.00 a month.. Ive been a loyal customer for 3yrs now Im paying $225.00 a month!! Im very disappointed with this company!!

They randomly raised my bill above the agreed upon price of 54.99 without telling me whatsoever. Im now paying 74.99 a couple months after my original deal started. i wouldve never agreed to this service without that pricing. dont go mediacom ever. they will scam you.