Overall, great experience. The lobby was great for waiting and they even have a courtesy shuttle in case you change your mind about waiting. I also thought the cost of the service in general was reasonable. At the end of the day, I dont regret doing my maintenance here instead of traveling out of town to a Lexus dealership.

Really needed a new (used) car and this was my first time buying one. Dean was really helpful and kind and gave me no pressure to buy a car. He found one in my price range that was really pretty and totally my style. Julio helped us with financing and he was really helpful to explain exactly what I was paying for. also gave us great suggestions for tequila 😜 would definitely tell friends to go here if they are buying a car!

Very patient salesman with attention to our needs and knowledge of what would fit best. We’ve bought 4 vehicles and will always recommend! Great experience.

I couldn’t have had a better experience! Dean Hovis knows how to get you what you want, even when you don’t know yourself😂He came in on his day off and spent four hours from the time he asked me a couple of questions, pulled up some specifics on cars, showed me what was coming, drove me through the lot, helped me pick out two possibilities, went with me while I drove them, pulled some numbers, got my trade-in to where I was happy, worked the numbers with Andrew , who is , also, amazing, filled up the car, changed my plates and then transferred all my Grandma sports stuff into my new Highlander !When I showed up all I knew is that I wanted a Toyota. This man has great insight into what will make a person happy. I hope he stays there forever as I would not go to anyone else!Andrew was such a kind, young man and very engaging. He worked very hard to get me where I wanted to be. Thanks to both of you... we are very happy with this vehicle and your service!

Great Customer service (Camille).Talked on phone and discussed what was needed to be done.Sent me an email with info & prices. Easy scheduling and work was completed per email except for two things which were not needed at the time. Got me to work and the work was completed before I was done.

Great dealership with an absolutely professional sales staff. Thad was courteous, quick to respond and made buying a vehicle easy.

Went in to get my 25,000 mile service done as a college student that has never been to this location since I’m not from Columbia. The staff was friendly and accommodating and it was easy to schedule with them. Service was efficient and the communication was proactive and easy. Highly recommend!

I enjoyed car shopping with Joe Machens Toyota! And I bought a very cool Camry. If youd rather have a fun sales experience - instead of a high pressure routine, try these guys! Oh, and I love my new Camry!

Appt time 11am for oil change and tire rotation at 155K. I checked in at 10:45. I noted I would wait in lounge. I was called at 12:55, 4runner was ready......nearly 2 hours for simple maintenance service?? Really??And typical full checkup sheet says air filter and cabin filter needed attention. (I changed both myself only 5K ago!)I believe Ill use a neighborhood garage for these regular maintenance services.But the lounge area was comfortable....🙄

They were friendly, prompt, and knowledgeable. We were there about 5 minutes early and they took us right in.They were very nice and accommodating. They gave us an approximate time that they would be finished, and they were done at that time. They texted us and we went and retrieved our vehicle and we were gone. I would highly recommend you

I went in for routine 5k mile maintenance and got just that. Had to make an appointment which was deceiving as I was waiting for my truck for nearly 3 hours. Additionally I specified I was waiting for my vehicle and the service assistant manager still called me 20ft away instead of personally speaking with me in person. None of this is particularly surprising thus an average rating, but would be nice if estimates are communicated for time so the shuttle offered by the dealership could be utilized in good consciousness of time efficiency.

Car had recall. Called and got appointment quickly. Work finished by time promised. They even worked with me regarding paying over phone and pick up after service dept closed.

Bought a new Tacoma from here a couple days ago. Was referred to them by Nate from Joe Machens Nissan and when I got there Josh was able to help me out. He was friendly, knowledgeable, and the perfect person to buy a vehicle from. He even drove 2 hours out of his way just for paperwork to be signed. If you want to buy a vehicle I definitely recommend seeing Josh at here Joe Machens Toyota!

Got what I wanted, glad a manager stepped in to take over the conversation and sale otherwise we would have left - Zach the manager who worked with us was great. Salesperson did not do much to discuss or show all features and has not been able to locate the second set of keys I’m supposed to have. Not sure whether or not they will provide a second set of keys or if I’m going to have to buy, so that’s been frustrating.

Coby Lehmann was very knowledgeable and for being much younger did a great job of explaining all the Tacoma’s operational capabilities and extras. I explained that I did not want to settle. He found the exact vehicle I desired and worked for numbers that were in my capabilities. I spent more than my original desired amount but got a vehicle I will be proud of for many years to come and will meet my needs and desires!Thank you!

Great experience! This is my fifth Toyota Sienna and it is the best experience that I have experienced in my purchasing of any vehicle. Dean Hovis was professional and timely when communicating with me. All of the discussions regarding my purchase were by text or telephone…I will probably continue with this method in future purchases. HiI found Dean to be professional and knowledgeable and would definitely purchase a future vehicle from him. Great job!

I drove 2 hours to this dealership to get a 2021 Camry. I love my car and the dealer Thad was wonderful! If youre looking for a car give Thad a call. I will go back in the future for a vehicle. It was worth the drive.

They made it super easy and not stressful at all to get into a new car! They’ve got my business and loyalty for life.

I was able to drop off my FJ before my scheduled appointment which means they worked me when someone canceled. Additionally, it was more smooth so I didn’t have to worry about it any more. They called me with an estimate and it was less than that. It runs so much better than before it broke. Don’t buy gasoline when a Semi is pumping gas into the tanks below ground. It can mess up your entire vehicle and it isn’t cheap to fix. FYI the gas company does not pay for it. The service employees, however fixed it! (because you know that stank with all those gas fumes). Very dangerous work. Thank you 🙏🏽

I really appreciated Clay being able to get my car done so I wouldn’t have to go back-and-forth with the threat of rain and may be hail.I appreciate the comfort of your waiting room with water, Coffee, sodas and snacks which helps the customer feel right at home.I also appreciate the protection that you do for the cars with the plastic and paper for protecting the flooring and seating.

We stated what we were looking for & our price range. Tim & Julio were very accommodating. The entire staff was friendly & easy to work with which made it a joy & a lot of fun!

Long time customer, but service has gone downhill. Called today, 9/2, to get my oil changed and was told the first opening was 9/27! Seriously? For a simple oil change??? The people who work in service are great so this is a management staffing problem. So....will take my business to Riley Toyota in Jeff City where I got an appointment for next week. And if it wasn’t for Danny Gingerich, I would take all my business to Riley because service is a big part of the sale!!

Sometimes I had a few not so great experiences, but the last time I was there, my service agent was so helpful and informative. I don’t know a ton about mechanics and vehicles and he never once made me feel like he was talking down to me about my vehicle. Many thanks!

This was the easiest and most pleasant experience I have ever had buying a vehicle! Mark was my salesman and he was personable and not pushy at all. Cody helped me with the financing and all went very smoothly! I highly recommend Joe Machens Toyota

We were stressed out when my daughter’s car broke down on the freeway. Although Carl was very busy in the service department, he took the time to confirm that the engine was beyond repair.So, we went to the sales department and Louie helped us to find just the right vehicle for my daughter. Julio helped us figure out the best way to finance the car and build my daughter’s credit at the same time.EVERYONE was so friendly and helpful!

Everyone was polite, would like them to be more friendly. Waiting area is very nice. Bought my car there and still learning it. They have my records so I would like them to ask me if I have questions or need anything explained. Everyone is quick and ready to get you out, which is good but makes them less friendly.

The dealership was clean, staff were polite and helpful. Stephen Terry, our salesman was really nice. Generally enjoyed the purchasing experience. We are pleased with the vehicle. The price and trade were reasonable. Two items of note on the other side. We paid cash and yet it took over 6 weeks to get the title and second key. We had to call several times to finish this detail. There was no follow up from the dealer. In fairness to them, they supplied the late fee without being asked. The other issue involved my desire not to sign the arbitration clause in the sales order. The dealer would not sell without us agreeing to arbitration. Without writing a treatise, arbitration does not protect a buyer. Neither is it required by any law. This is a standard order used by dealers and it is the first time one as refused to complete the sale without it for me. Interestingly, I bought a second vehicle the same day from another dealership owned by the same man. They did not require arbitration. In the end it is a good car at a fair price and a generally good experience, just a couple of wrinkles.

*1 star to 5” following up on my last review, they followed it up with great care taking care of the situation and took care of it. I appreciate what they did for me and my car.“ i went in two weeks in a row. Had to get a new fuel injector and spark plugs for my car because the check engine light came on. After I left the place it was working good then the next morning the check engine light came back on and it was working worse than when I brought it there.I’ve been trying to get a hold of someone there to talk to about this and I keep getting sent to voicemail and no one will talk to me. I just need my this all fixed.”

Great experience! Sam Warfel was wonderful to work with. So helpful, knowledgeable, professional and friendly. Very excited with my Rav4. Will definitely go back to Joe Machens Toyota.

Was able to get in on the same day because someone canceled. They were able to replace my timing belt in one day along with the rest of my 100k maintenance. Happy with both the service and speed.

Sam was a great guy to deal with! This had to be the easiest car buying experience I have ever had. Love the truck and the service I got on this deal.

I have bought Toyotas from Machens since 1996. At the end of the warranty period, I always take them elsewhere. Nearly every time I have had them serviced at Machens, something was overlooked. Getting a “loaner” for the day has been nearly impossible. Still, because Toyotas are good cars, I do continue to buy them. For our most recent purchase (Feb. 2021), I wanted to use a different dealership, but my husband overruled me. The buying experience at Machens was again definitely lacking. They offered me $2,500 less for my Highlander than Volkswagen next door did, & were surprised when we sold it to that dealership. Our sales rep double-booked himself twice at our appointment times, so we had to wait. He insulted us by suggesting that we might not qualify for the best interest rate on a loan — I wanted to walk out at that point, but my husband overruled me. (Our credit scores are above 800.) Service has still not improved. We got a call from the rep reminding us to schedule maintenance, & were then told it would be two months before they could get us in. When we told them we were leaving on a trip, they kindly re-scheduled us. We had a fender-bender that wasn’t repaired in time for that appt., so we called to cancel. Left multiple messages over three days, had the rep paged, & were on hold once for 11 minutes & another time for 7 minutes. They still haven’t called us back.

I was recently in a car accident and needed to purchase another car quickly to commute to and from work. I wasnt sure what I wanted, but I had some things in mind. I gave Danny an idea of what I was looking for and he was very helpful! He was very friendly and personable too. The process was smooth and I felt comfortable the whole time. They also have lots of great snacks! Thanks for a great experience! After having such a rough time, it was truly appreciated!

Had to have a tire repaired as I was traveling back home and they finished it quickly and it didnt cost an arm and leg.

When you know what car you want going in...it’ll be so much easier on everyone! This was my first time ever buying a car and I’m glad it did it with Machens Toyota. Louis helped a lot on the sales end especially since I already had the perfect car in mind. The test drive was quick and easy and soon enough I was in the financing office getting all of that mess worked out. Thankfully, I had Julio to work with so his knowledge and humor made the process seem quick and painless. I highly recommend!

They gave me good, sound advice and didnt charge a thing... what else can a customer really want? Justin Brown, who I worked with, was great and very punctual and clear cut. Nice show room and pretty cool place honestly. Id go back in the future if they had a cool car or an actual work truck I needed. Thanks for the help Justin!

I called three times on a Saturday to see if someone could take a look at my car (we were driving through from out of town), beginning when they opened at 8:30am. It was an emergency. The service department was too busy to call back (I had to call back twice and got the run around each time). They couldn’t fit me in, which would’ve been nice to know prior to when they closed for the day. Very disappointed in the lack of attention to detail or even a call back. Perhaps I am just used to superior customer service at my home dealership. I would never recommend this service department.

I would not take your car here to get looked at!! They told me possible while new engine and head gasket was blown. Was going to roughly charge me 6900 for repairs. Bring it to a trustworthy mechanic and he said nothing was wrong with either head gasket or engine. Said there was a couple things that do need repaired but total cost a fraction of the estimate from here. They will try to get you for every penny you have. In these times its down right wrong. I will never buy a car from these people and never bring my car in for service! They didnt even look at my car but somehow it needs a whole new engine!?Edited to add that I am out of 91 bucks for a false diagnostic!

Never have we enjoyed buying a vehicle until we bought our Ford Escape. And the quality of our salesmen Thad, he does his job very well. We were both super pleased with the time he spent with us to make sure we knew every detail of our new vehicle and friendly, a person that everybody would want to be friends with, that was our salesmen Thad.

I was very impressed on the way I was treated there by everyone. Dean was great, helped me get the truck I wanted.

This place unbelievable how it’s has this amount of good reviews, Joe Machens Toyota it’s look like place of gambling but it’s worse because everybody losing in this dealership, the only winer the dealership it self. If you want to buy a car from them don’t trade in your old car, and don’t buy used car from them, because they put a lot of maintenance bills, but it’s all fake, and they exaggerates on the cost of maintenance.The other thing don’t let them finance a car for you, bring your own finance from any bank.And be prepared to spend the whole day to buy a car from them, they don’t care about your time.When you buy a used car from them put in your mind to don’t come back to them to complain about something wrong in the car, you gonna see how they are rude with you.

Very disappointed in service advisor ( P.O.) I dealt with on my visit. Besides her unfriendly demeanor, she did not keep in contact with me and did not document a concern I wanted checked out. I had to return another day even though my car had been there from 8:00 am - 4:30 pm. She walked away from me upon my return and I had to speak with another advisor. Luckily, the second advisor, Clay Stottlemyre, was extremely helpful and friendly.I have been going to Machens for a very long time and never had any issues. I want to continue using there services but will avoid dealing with her.

The soonest I could get an appointment was regular service was almost two weeks after I called. Service was adequate. Quite businesslike but impersonal.

Our salesperson was friendly, informed, professional: I highly recommend him—Thad Torgerson. Everyone we encountered was helpful.Plus, we love our car.

Bought used Toyota Avalon Hybrid and deal went smoothly. Thank you Mark and Thad for working together so as to respect my day off..

Saif Ali is absolutely amazing! He is very honest, has a great personality, and worked very hard in my favor. I would strongly recommend him everyday of the week. Thank you Saif♥️

Fast service knowledgeable people clean show room.Very personable employees.

I felt somewhat mislead by the service person. He said with one other thing I okayed the cost would be $90. Nothing was said about rotating the tires. When the service was completed, the bill came to $l60 because my tires had been rotated. The tires were only two months old so obviously did not need rotation. He did knock off the price of the rotation but the bill wasnt about $90 but $ll0. It seems to me that everything that is to be done should be disclosed before the work not after.

So I got into an accident 2 weeks ago and I had to reply on my coworkers to make it to work and back home. The dealership that my car had a loan with, they weren’t helpful, left me in the dark! I was suggested to check out Joe Machens for my next car and at first I really wasn’t sure if this place was for me, that it was too good to be true but they put security about them and insured I was at the right place! I recommend this place! I really appreciate all the help today, you guys are awesome! I recommend Zack and Saif, they helped me a lot today! ☺️

Louie helped me find exactly what I wanted and needed in the same day. The process was quick and easy. I recommend reaching out for all your car needs!

Zack Hardin was such an amazing help picking out a new vehicle! He was patient the entire time, I am very picky, and walked me through everything. This was my first big car purchase and I would 100% recommend anyone to go to Zack in the future! Thank you for all your amazing help!

First time buying a car myself... Definitely didn’t know what to expect.. but this place is seriously the best!!!! They did everything they could to help me and were very patient with me. Julio and Saif are 10/10 without a doubt. Please if you are in search of a new or used car go here! Tell them I sent you and they will hook you up!

The associate I made the service appointment with had the wrong name in the system, therefore, upon arrival to my service appointment the associate helping had to spend time trying to figure out what name it was under. As she pulled up my appointment, only two of the 8 plus issues I had explained to the associate when making my appointment were listed and only one was actually correct. I then had to try and remember the long list of issues I had previously explained when making the service appointment. Extremely inefficient. The associate helping me at my appointment was extremely helpful.

They did a great job, I was stoked with the service. Extremely fast and friendly!

Dean and Julio were amazing to work with. Made the process very enjoyable!

Josh Benson was extremely helpful and knowledgeable. I appreciated all of his helpful information and time to explain the features of my new vehicle. I would refer anyone I know searching for a vehicle to stop in and visit Josh and the great people at Joe Machens Toyota.

The staff at JM Toyota were very friendly and helpful. My car was ready when promised and all future recommended repairs were explained to me.

Paula took her time explaining everything in a simple way so that both my husband and I could understand what exactly needed to be fixed on my car. She made great recommendations on what needed to be fixed first, and so that we could stay within our budget. She also called us to get confirmation first prior to moving forward with any other maintenance issues that came about during inspection. Highly would recommend going to Joe Machens in Columbia, MO. Recommend working specifically with Paula Ortiz.

Here I am again, review #2 of Joe Machens Toyota. Again, fantastic experience at this dealership... Well worth the 300 mile round trip! My salesman, Thad Torgerson was incredible as was Cody from finance. Great customer service guys! From initial contact thru final delivery Thad and the rest of the staff provided me with a first class buying experience! Not typically a fan of auto shopping but life throws us unexpected curve balls and 6 months after my initial purchase of my Camry my needs changed so I contacted Thad and less than 24 hours later I was in a new truck. As stated in my first review, I will return to Joe Machens Toyota for ALL future auto needs be it sales, parts or services! Thanks guys! And thanks for an awesome Tacoma!!!

Very accommodating, excellent personalized sales from Stephen Terry. He Understood my needs and parameters and produced the car in 45 minutes.

I was very pleased with the help and service I received. The service technician was great.

Joe Machens service has gone downhill since we purchased our car 2 years ago. I am thankful that my Toyota care is up so now I do not have to feel guilty going elsewhere for my oil changes. I schedule appointments for all of my services and when I am given a timeframe, unfortunately I know I can double that as there is always an excuse to why they are running behind. A typical oil chance and inspection anywhere else in town will take an hour MAX....at Toyota, 2-2.5 hours. Horrible.

I had nothing but a good time with getting a new car from Machens. I feel that they may have a new lifetime customer.

I had two experiences on Friday, July 2. The first was with a service rep who said I could not be serviced on my roadside assistance until July 13! That was absurd. I went to a local tire store, they intern called Joe Mokins Toyota and got me an appointment right away. The second portion of my service was excellent.

Helped me find a car in my budget and had an answer for every question I had. Kind and courteous. Would definitely recommend

The service technician at Markins Toyota was very helpful to us, and also very patient with all of our questions. All of our needs were met, and we highly recommend machens Toyota.

Having a local car dealership that cares says a lot. Pick ups and drop offs, affordable car service. Glad I followed through with purchasing my vehicle from them. Lets start a driving school!!

Service was very good. I appreciate the detailed print off of what the technicians looked at and the health of my Toyota. The young lady I worked with was very friendly and helpful.

Great service, awesome facility, and Dave the shuttle driver is the nicest guy in town. Thanks Joe Machens Toyota!

We had an excellent experience with Joe Machens. Could not have had an easier car buying experience. I never even went to the dealership! I wanted something very specific, they had it on the lot and delivered it to me! Highly recommend! Love my new Highlander!

I had an absolutely phenomenal experience getting a car with Joe Machens Toyota. I worked with Sam Warfel who is hands down the best salesman I have ever known. You could tell he really cared about his job and making money for the company, but he was really focused primarily on customer service and helping me out. He spent a lot of extra time teaching me about the car, walking me through different paperwork processes, and we also just had a really great time chatting on a general level and getting to know each other and sharing pictures of our pets. I now consider him more of a friend than a Salesman I Used to Know. :) They did a wonderful job helping me with the finances, and what I never expected was that as I wasnt necessarily prepared to buy a car that day, I havent cleaned out my own car that I was trading in, and Sam took a lot of extra time and effort to help me clean out every bit of that car and he crawled through under the seats to make sure I hadnt forgotten anything. I cannot imagine better customer service or a better person to buy a car from then Sam. I do believe I have just found where I will be buying all of my cars in the future unless I happen to move out of the country. Even then, if shipping costs arent too bad, I might still come back to Sam and have him send the car across an ocean or two. LOL

Chick, Zack, and Josh were great helping me find a new minivan. Great customer service. My only hangup was the monthly payment being a little over what I was comfortable with. Otherwise, this is a terrific dealership.

Im always pleased with the fast, professional and efficient service.

We drove from 2 hours away for a Sienna. The service was fantastic; they were so accommodating in meeting the needs of our special needs daughter. We didnt have to get her out in the cold at anytime. I highly recommend their dealership and Jim Elis cant be beat! Not to mention, we love our new Sienna!

Have a Prius for sale, had an $11,500 offer that I’m signing papers on from a different dealership. Machens calls me back asks for photos, I send them. Ten minutes later guy calls back, offers $12-12.5k.There’s some light body damage on the car and a couple indicator lights on, not big deals, as we’ve gotten 11.5 and 10.5 offered by other dealerships. I go to explain the damage to the man. He cuts me off “no no no, you’re not understanding, I said 12,000, maybe 12.5 but the bumper concerns me.” I insist on not wanting to be lowballed if I drive up there. He reassures me, stating he needs cars on the lot.I agree, switch my family switches our schedule around so I can drive 2.5 hours to Columbia a few days later. I arrive, they act like I’m the bad guy and offer me $7,600. You can’t make this stuff up. Shop elsewhere please. There’s a reason they have the worst rated mega dealership on Yelp.

AJ, was great to work with. Not very pushy, and works the best way possible and does what he can to get you where you need to be. Very pleased.

Alex W and his crew were simply fantastic! This dealership has earned my business and word of mouth! This covid era has not slowed them down on their customer service. In less than 24 hours my papers were signed and my SUV delivered. So easy!!!! Thank you to the folks at J. Machens I love my new 4Runner!!

Not much about vehicle damage is pleasant, but my experience with Joe Machens Collision Center was flawless in every way. They were down-to-earth, friendly, and took care of every detail, which kept the additional stress off of me!!

That was the first time I had been there at there store, everyone was very friendly, l would recommend their Dealership

Coby was a pleasure to work with and very upfront about the out door price. He responded quickly to emails and texts and made sure to get me the vehicle I wanted. There was delay with getting the vehicle, outside the dealerships control, but once it arrived Coby notified me and had it ready to go. The trade in process was straight forward and I received a fair value for my trade-in. The finance process was breeze and Andrew (I believe) was thorough with his explanations and expeditious with the paperwork. The dealership was clean, spacious, and well stock with drinks, coffee, and snacks (ICEEs and Ice Cream!)

Very friendly and completed the service quickly 🤩.

Buying the car was an outstanding experience. Could not have asked for anything better. Had to have some warranty work done and was told an hour or less to replace a piece of weather strip on a rear window, well over 2 hours now and still waiting. I had another appointment that I will now be late for or miss and need to make another 90 mile roundtrip on a different day to complete that appointment. I completely understand everyone is short staffed, as I face the same issues in my career. Perhaps don’t schedule so many appointments in a day. Morale of the story if you need service plan on 3 or 4 times the estimated time and make it your only appointment for the day. End result almost 3 hours for a piece of weather strip

Awesome experience and my favorite Toyota dealership ever to go to have my RAV4 maintained / serviced! People there and professional, friendly and go the extra mile to earn my 5 stars! Thank you and keep up the good work.

Danny was so easy to work with. This might have been the best buying experience i have had.

They did my tyre rotation and one of the hub cap fell off on the way to my home. I am really disappointed.

Wonderful service, we showed up early to beat bad weather and Alex said it was no problem and narrowed our search very quickly. This is what you want your experience to be, presented what was in specifics we were after and spent time to insure we knew what we were getting and how to operate all we bought! Nothing but good to say!Larry and Ronda

If you’re in the market for a new car, I would recommend Joe Machens Toyota. I had the pleasure to work with Sale rep Zach Hardin and finance rep Julio Perez. Zach worked to get me the best deal and had great customer service! Julio made the finance process so fun and easy. Enjoyed the environment and the people that I was able to work with!

Great job at Machens today! All of 60K maintenance taken care of as well as routine tire rotation and oil change. Clay was professional and courteous and awesome to work with.

Bought a car a year ago. The process of finding and buying a car was just as expected. They were a little pushy but overall nice. However, if you have any questions about the car or need information looked up about it, they will be very rude and useless.

Excellent service to me and my vehicle. Danny Gingerich was especially helpful, by solving some of my techie problems.

Jim reed was our salesman and he was great. He met all my request. Great personality and really nice man

This car buying process was literally so much fun. Machens Toyota and Josh Benson made our purchase enjoyable and so easy. I can’t say enough good about our experience. From being able to test drive everything I wanted, to the paperwork, to driving the car off the lot, I have never had a better car buying experience. I will go back to Joe Machens Toyota for my next vehicle.

Worst customer service Ive ever seen at a dealership. Edit:**** I would leave less than 1 star, but it would not give me that option. The service department is great other than their outrageous prices on parts and labor (ie $38 for 1 headlight bulb) , but dealing with anyone in sales have given me nothing but problems since I started buying Toyotas in 2016. The only reason I went to Toyota was that my salesman worked there (Rapheal).Now that he is gone I plan on taking all of my business to Reilly Toyota in Jeffereson City. If I get another call from Machens I will gladly go through the last 5 years of terrible service in this review. I dont appreciate unsolicited phone calls trying to save face and sweep this all under the rug. ;)

Took my Toyota Tundra in because I was experiencing some issues with it. The service people quickly diagnosed the problem and had my truck fixed and back on the road in just a few short hours. They even replaced a couple of light bulbs that were burnt out that I didn’t know about, at no extra charge. You can tell that the service people here go the extra mile when they are inspecting your vehicle. Would highly recommend Machens Toyota service department!!

I had an awesome sales person, AJ did an amazing job insuring i was happy and got what i wanted at the best price possible. I will be a long life customer because of the respect and love i recieved. Thank you

Great experience with salesman Jim Ellis. Got just what I wanted for the right price. Ask for Jim when you go in. He will take great care of you.

We had a great experience and all the staff from sales to financing were friendly and worked hard to get us a great value.

Great experience every tine,kudos to Terry Pruett for always going above & beyond! It is however sometimes irritating to get multiple emails regarding service;im retired therefore not driving as much,will always do service as required!

2nd time Ive been here! Love this place. Super easy to work with. Im never able to make it during open hours I always use the night drop box and I have never had any trouble.

Good service. Nice people. Reasonable cost.