I stopped at express for an oil change today. Mack, the technician who serviced my car was excellent! He was friendly and professional. My oil change was very quick. My air filter needed replacing as well, but they did not have it in stock so they offered to order one. They originally told me about an hours wait. I agreed. The air filter arrived and was installed in half that! Will definitely return to do business with this establishment. Thanks!Side note: while my technician was awesome and professional, there were two other technicians in the next bay having a very loud personal conversation and were dropping a lot of profanity which I didn’t find professional. I was grateful my kids weren’t with me.

This place did a phenomenal job with making me a satisfied customer. I was pleased with the service. I was able to get a oil change as well as my air filter clean for a reasonable price! The manager Chris Hammond helped out a lot and gave me $5 off my next visit!

They don’t keep appointment times. Sat around for the better part of 30 minutes without being acknowledged by anyone. There was just no one around at all. I’ve had great experiences with this place before, but really disappointed with today’s events. I called ahead to confirm my appointment and asked about a wait time…appointment was confirmed and he said there was no wait time besides the wait during the service. In the 15 minutes between calling and confirming to arriving at their location, I guess everyone went on their lunch break, which is fine. Everyone deserves a break. But it would have been awesome to know that there would be no one to change one single tire out before wasting my time driving over there and waiting around. I know losing a customer isn’t a big deal, but at the end of the day, I hope others see this and decide to check out different Express locations (Lexington is awesome!) before scheduling an appointment.

I took my daughter with me so she could be confident to do this on her own next time. James Mack was professional and helpful. He was nice to set things up in her car so she will know exactly when she needs an oil change next time on her own while in college. I have always felt they are honest and do not take advantage of my lack of car knowledge.

Amazing. Everyone is so nice and patient, as I don’t understand anything about cars. Mack was so helpful and accommodating and did whatever he could to help me. they’re so fast, you’re in and out quickly, not like normal shops sitting in the waiting room for hours. Can’t say enough great things.

Fast and friendly! Chris took great care of me and 2 cars today! Great feedback and customer service. Thank you!

I just went in for an oil change and Mack helped walk me through the entire process and even made it fun. He went above and beyond and I’ll definitely be returning for any other car related problems! A great place with excellent customer service and decent prices.

Mack was efficient, kind and helpful. He didn’t make me feel like an idiot, even though it was painfully obvious I had no clue what I was doing. I appreciated his humor and kindness. And I got in and out super quickly! Great value for a great service.

James Mack did an excellent job on my car. 5 stars!!!

My grandma has used Express Oil Exchange on Garners Ferry for years. When I told her I needed an oil change, she told me Mack would take care of my car. Sure enough Mack is who waited on me and he was great. He explained my options, didn’t push me to buy things I didn’t need, and checked my car over for the long drive I was about to take. Express Oil Exchange is now my go to!

The manager Mack and Brandon went above and beyond in terms of service and looking into my issues. They went above and beyond to make sure I had everything I needed and took great care of me. This is the only service place I will do business is Columbia!!

The customer service here to me is always great. However today went a little different. Let’s just say tha the managerChris is phenomenal.

Everytime I go here they never disappoint. Everyone is always so professional and helpful. Today I was assisted by the General Manager who was patient, kind, and very professional. I’m always leaving with a smile. Highly recommended

Great service and did not take long day all!!Reasonable prices

Mack, the general manager, took great care of my car and helped solve a problem that no other place in columbia could! I am so grateful! This place is by far the best and most professional! 10/10 recommend!

Mr Michael was so patient and professional! He answered my questions and educated me on what I needed to know! He was heaven sent I was having a ruff morning and he gave me words of encouragement! He fixed my car and lift my spirit

Excellent service. They are friendly and efficient. I plan to only go here from now on for my vehicles. Mack is the best!!!

Mr. Mack is awesome! The service was quick, he was very professional, and he explained his recommendations without making me feel pressured to buy. Ill definitely be back.

The store manager Chris Hammond was excellent! He was detailed and informed on everything I needed to know. He was polite and suggestive! He even helped me out with a discount on an air filter. Absolutely exceptional service and I recommend everyone visit him. He’s representing this store to the highest degree!The only issue I had is the timing. It took a very long time, I believe 3 hours for tires, oil change to be done. There wasn’t much communication on why it took so long which was frustrating.

I called before I got there to find out information. Mr. Mack was very kind and efficient. When I showed up the staff was just as kind. Friendly faces and constantly asked if I had questions. I was very please with my service andI will return!

I originally went to location in Sandhills and waited for 30 minutes and no one came to speak to me. I left and came to Garners Ferry location and was greeted IMMEDIATELY by Dion who serviced my car and got me in and out! Excellent, professional service.

Have been getting my oil changed here for a few years now. Mack and all employees at this Express Oil Change are friendly and professional and provide excellent service!! Will keep coming back👍

Excellent customer service. Ive used them for 20 years for every vehicle weve owned. Today Mack and Deion were an amazing team. Thanks for your help!

Great location! Called ahead and apologized for my estimated arrival time being 5 minutes before they closed and Mr. Mack told me to come on in! Wonderful staff!

Great customer service. Deion was very professional. Thank you for the great service. Definitely will return.

The guy Mack was really nice and helpful. Informed me a lot about my car. And a discount cause apparently Tuesday is Ladies Day $5 off. Amazing

Mack was very polite. Excellent service technician. He went above and beyond. Very good experience. I will be back.

Service was excellent. My vehicle was fixed and ready the same day. Definitely will go back if needed.

Mack was so phenomenal I left with a smile on my face, he was so attentive in helping me get exactly what my car needed. Thank you, highly recommend.

Deion greeted me and explained the process quickly and in detail. Answered all questions and completed a detailed ck list. In & out in ten min. Best oil change service in Cola....and I’ve used several in Cola. Will be back !!

Great service, very detailed, the technical Mack kept a smile on his face throughout the entire process. I must say that going to other facilities I would have to ask questions, but there at Express Oil the questions I had were answered without me asking. This was my 1st time going and it want be my last. I’ll most definitely be sending my family and friends.

The new store manager Mack was very professionaland he kept me in the loop about my car maintenance and he’s very friendly and helpful I really appreciated that a great guy is what I would say I’ll give him a 10 keep up the good work Mack

First, I would like to start by saying I enjoy doing business with Express Oil Change. But I waited over an hour in line during non-rush hour on a Monday at this particular location. Then it took an additional 20 minutes when they advertise a 10-minutes oil change. There were only 2 out of four bays open. So, I guess they were short-staffed? However, I went early Saturday morning for another vehicle, a few days before, and was in and out, in no time and it was LESS staff. It may be a while before I return to this location.

Excellent service! Mr. Mack was very knowledgeable about the needs of my vehicle and passionate about his job. We need more people like Mr. Wilson who cares about the customers.

Very professional and friendly people. Would definitely recommend! Mac and Ron took very good care of me!

Deion was so excellent! He was polite & very knowledgeable about his job. I was very impressed & pleased.

Wonderful experience with Mack. He didn’t try to sell me on anything I didn’t need. Definitely coming back!

James is the best . Whole place is reliable and quick. Always recommend

I was extremely happy with the service provided by Mr. Mack and his team! I received an oil change and he taught me to how to change out my wiper blades! Extremely helpful and informative. Thank you Mr. Mack!

Fast service as always. 5 stars for them.

Mr. Mack was great informed me of what I needed as well as providing great customer service. Will definitely be back again

They change oil while you stay in the car (underground bay below car); new experience for me. Very polite & courteous workers. Went here after being turned away from Walmart w/1 person before me. Think Ill be returning. Tech was so sweet I tipped him; that was a 1st.

These guys are always so happy! It’s a pleasure to do business with them!

Its my pleasure to get my second oil change at this location. The fellas were very knowledgeable about my car. Mr.Mack and Mr.Hammond acknowledged me more important information about the type of oil/ ties are great for maintenance. Ladies come on in very quit service.

Very quick service and friendly people reasonably price’s will be returning in the future…..

We have never used this place before. Our regular place closed and I was just not too sure where to go. This came up and since a location is near us and the reviews were good we tried it. They were busy. But we were greeted promptly and instructed to a line and given an estimate of the wait time. We waited in the vehicle and when it was our turn we were allowed to stay in the vehicle. They performed a full inspection, did the oil change, and we were on our way. Overall, it was a positive experience. Would recommend.

Do not go here if you need to be anywhere. 15-20 minutes per car and they are pushy with the uosells.

Such efficient service. Deon performed my oil change and was very helpful, polite and quick! Highly recommend!

I went to get my tires checked for leaks and. had to keep calling about the status of my car. First time I called no one was available to answer my questions. Second time I called they alongside m apologized fur their lack of customer service due to having a lot going on. Third time I called they all of a sudden have answers about my tires. Needed to get them all replaced and didnt even call me to let me know the work was done. Just a total lack of communication thats unacceptable for the prices they charge

Love coming to this location. You dont have to get out of your car and the crew members are very knowledgeable. The only issue I have is that sometimes it will take longer than 10 minutes once you get in the bay.

Deion took care of my car very professional and polite I had a mental laps when he asked me to pull the lever for the hood he nicely opened it up for me and I appreciated it

PERFECT SERVICE CAME IN NEEDED EMERGENCY IL CHANG E MACK TOOK ME IN EVEN THOUGH THEY were CLOSING

Very professional and nice gentlemen. They provide great fast quality service.

James Mack was great today. I came in for a quick oil change and he let me know that if I wanted the max life of my tires then I should rotate them while Im here, I usually dont get more services then what I ask for but he made me feel great about getting my tires rotated.

Chris is awesome! Very nice, very fast!

I was there yesterday, Deion was the young man who helped me. He was very kind & did not try to sell any other services to me. I love how it takes less than 20 minutes & you can just sit in your car.

Store Manager Chris Hammond and his Team are Great.They are fast, friendly, and knowledgeable, this was my first visit here, and i will definitely be back and i will recommend all my family and friends to come here for all there car needs!Thanks for the Exceptional Service Guys!!!

They gave me good and was very helpful with explaining what service they were giving and and very nice

Service guy Mack was so knowledgeable about what I needed n he let me know what he was doing. And to me thats a plus. I will be back.

This is the first mechanic that has walked me through what was wrong with my car and showed me so that I could see it for myself. I usually just come here for an oil change, but I will come here for all future services unless I need something specifically from the dealership. Their motto is trust, honesty, and respect, and they have earned my trust by being honest and respectful to me as a client.

First time here!!!! Michael was very professional, aware and helpful. The new manager was well welcoming!!!

My experience at Express Oil Change was wonderful! Mr. Mack was very professional and thorough! My service was done at a timely matter , and once they were done I was gifted with a Express Logo Bag!!! I highly recommend this place !!!!!

Chris h. was really funny and informative I had a great experience!

Tyler howell changed my tire, really nice guyWill return here for my oil changes

Love the convenience and professionalism at this location. Melvin takes care of me every time, always kind, informative and super helpful! Ill continue to come here for my oil changes and inspections.

Deion customer service was beyond exceptional. I was very happy with my entire experience from start to finish.Thanks

They dont try to sell you things you dont need. They do recommend what you should get and you go from there. It took no time at all. Mack was very professional and courteous. Id go back.

Had a great experience overall.. Very business professional individuals. Even got a pop while I was there!

Would like to give a big shoutout to Ron who serviced my car this morning before work. I had a flat tire and was told at another place it would cost $293 because my tire was damaged i took my vehicle to him and was told that i just needed a plug and only paid $25. Great service and customer service

The quality of service was wonderful, but the customer service, knowledge and friendliness of the staff was what was so so impressive to me!I was helped by the assistant manager, wish I got his name because he was awesome! As well as Tyler and both of them knew what they were talking about and were so so friendly. It made my day and I will be coming to only express oil change on garners ferry because of them! :)

I came to express oil change and something was wrong with my car, the store manager Mack led me in the right direction to get my car up and running. This is the best oil change place in the world, thank god for putting Mack at this location.

These guys are quick and still offer great customer service. I have been there several times, and have nothing negative to say about them. Even their prices are fair!

Today was my first today at express oil change , and i got great service & the asst manager Mack was very professional & respectfully & he told me about all my magor filter & he let me know i had a filter behind my glue box that helps me breath , but overrall , he’s very professional, hats off to him .

I appreciate the professional and friendly service.

I always go here for my auto repair needs and oil change. They are speedy and professional! I went to get my oil changed 10 minutes before closing and Chris the manager welcomed me with the best attitude and great customer service!

High quality repair with fantastic customer service. Deion was awsome. Ill be back

Nice attitude from employeesQuick services even when busy

Honestly I just purchased a car a few months ago and I brought it as is.since the purchase I have been coming here for my oil change .the service is always quick I mean 10-25 minutes quick ! They are very professional and also offer other services as well so I will most definitely recommend them to anyone in need ask for Chris Hammond!

Mike was fast and efficient...got my oil changed, grabbed lunch & back to work on time!!

Mack, the assistant manager, was fantastic. Made the service quick and was very friendly. Definitely will take my other cars there!

Phone service was great answered all my questions in a very professional manner

Great customer service and extremely friendly and helpful! James is the best!

Excellent staff, service, and value. The whole process is hassle free and made me feel safer to be on the road while not hurting my budget.

I have been waiting watching cars pass by my who I beat in the line I was in and have been waiting for about an hour now. There were only 2 cars in front of me. 10 min oil change. More like 30m a car.[UPDATE]From corporate to regional to the local shop all reached out after I left the review to address the issue. They watched the tape and determine there was an anomaly when I went to receive services. I appreciate the calls I got and the concerns as to the issues I had when I visited.I will return to this shop.

Great oil changes, local secret... great garage for automotive repairs!!!

Assistant Manager Mack greeted me as soon as I pulled in and gave me great customer service and Michael made sure all of my fluids were filled up. Hats off to Garners ferry Express oil change

Mack was very professional and on top on the game definitely will recommend and be retuning myself

I get an oil change about every 4-6 weeks and this is the only place I go to! The service is amazing and the staff is friendly.

Deion was extremely helpful and generous ! Fast service and great experience !

I came here for an oil change today and the store manger Mack was very professional and he kept me in the loop with everything that is going on with my car and he didn’t try to sell me anything extra I recommend everyone come this way to check Mack out for an oil change!!

Professional, courteous, and friendly. Great service. Mack was awesome.

This is the best place Ive ever been for service for my car and I have been to a lot Im going to recommend this place to everyone I know.

Hello let me tell you about Chris, he has always been the man for the job. Great customer service, professional in all way .Keep up the good job my Brother.

If you are college student DO NOT COME HERE!!! They charged me $95 for an oil change and tire rotation. This was just an absurd amount of many for these services. If you need this done to your car, head to Goodyear! Much cheaper. Will not be coming back

Excellent service. Chris Hammond the store manager Is a great guy. He has excellent customer service.

Great experience! Mack was super nice and knowledgeable. Made the interaction very pleasant!

I love this place. They are professional, friendly, and they take great care of my car. Highly recommend for fast and reliable service!

I go here for oil changes and theyre always great customer service

I went in for an oil change and 20 point inspection. My receipt was emailed to me. When I pulled it up at home I discovered that my transmission fluid had not been checked, according to the receipt. I believe checking oil and transmission fluid is a part of vehicle inspections.When I called about this I was told that some cars have a sealed cap and cant be checked? My car has a dip stick. Offered to check if I brought car back in though.... they didnt check wipers either, even though receipt indicated that I said they worked (I was not even asked about wipers) This visit was totally unlike my first visit to Express which was very good.

Fast and speedy. I dont have problems when I come here.