I have been using Alamo for a couple years now and never have had an issue with them till our last trip we took last month for 3 weeks. We got to Colorado Springs picked up our vehicle.. everything was going good. They couldnt upgrade me to a bigger vehicle so they gave me a discount. When we got to our vehicle we were about an hour away when we noticed on the windshield that it said EXP tags. So I finally called and they would change our vehicle with expired tags but I had to drive an hour out of my way to pick it up instead of picking up another one at our new destination. After showing up to the place an hour out of our way. We were informed that the tags were not EXPIRED and the lady was rudely yelling at us that they dont have any cars for us to take. I walked into to the counter where the rude lady followed me, yelling at me and the lady behind the counter that there were no vehicles for me and that I am at the wrong counter ( I went to the Alamo counter) anyway after a manager finally showed up we just gave me the crappest SUV he could find. Then I nicely asked if he could pull our other vehicle around so I could move everything over to the new vehicle. He said he would and NEVER showed up with the car. So my 2 kids and I made the trip back and forth multiple times to move things. When leaving they never changed my paper saying I had a different car so the lady at the gate was rudely asking if we even have the right car or if we just took whatever we wanted. I honestly dont know if I will ever deal with Alamo again after this.

First and last time renting from Alamo--at least at this location. For reasons outside of my control, my flight was delayed. By the time I arrived at Colorado Springs, the Alamo rental counter was closed. I get that keeping extended hours isnt ideal, but it seems like poor business practice to close before a customer can pick up their vehicle due to a delayed flight. Another vendor was still open, so I was able to rent from there. Got a nicer vehicle at a much lower rate. Otherwise, I might have been stuck at the airport.

Ms Nancy Q at the Alamo rental at CO airport saved our family’s weekend trip. She’s very courteous, professional and understanding.Our situation was budget rental basically failed to rent us the vehicle we reserved and paid for. Also wasn’t so helpful on trying to find us an alternative. I’m very happy that Nancy at the Alamo rental was there to help us. Would definitely and highly recommend Alamo rental at CO airport and most definitely recommend talking to Ms Nancy Q. Now my family is enjoying our road trip. Thanks again Ms Nancy Q!!.

Thank you so much for the wonderful service and help locating my daughter’s favorite ski helmet, a gift from her father. We so appreciate the kindness, professionalism and hard work of Steven and Samantha at CO Springs airport Alamo rental car!!! Awesome service!!

FRAUD ALERT! Charging us thousands for damage we did not do to roof of large SUV. Make sure you see them inspect vehicle even if they need a ladder to inspect the roof. Dont risk it or ruin your trip rent from someone else!

Easy to reserve vehicle, quick and easy pickup process and easy drop-off process. Very competitive prices.

Awesome customer service. Helped us out getting the right vehicle for our first time traveling with an infant. Will definately use again!

I rent cars two to three times per month. Every time I rent one at Alamo the decline my credit card and I have to use another one. This has happened three times even when there is a zero balance on the card. When I call the credit card company they say there was not even an attempt to charge the card and they would have approved it if it did. They are saying it is Alamo that is declining it. Well since Alamo doesn’t like my business I will take it elsewhere. Goodbye Alamo

My family and I planned a weekend trip to Colorado months prior to leaving and we had paid ahead of time for the vehicle. We had two more people join us so I modified our order and upgraded the vehicle. Upon arrival, we tried doing self check in where the machine was trying to charge us all over again. Knowing that we had already paid ahead, we figured it was a technical issue so we went to the customer service desk. We had a kind woman who did not know how to explain what was wrong with our rental. She called her manager over and he was a tall man who didn’t have good mannerisms. He was basically trying to tell me that my $200 was gone and that’s it. He was still trying to make me pay full price for the vehicle. He said my issue was with my bank. I showed him both of my confirmation codes and my bank statement to show they took my money and never returned it. He still insisted that my money was gone in such a nonchalant attitude. I went outside to speak with my family and everybody was confused since I had both confirmation emails and codes. I went back in to speak with them but he was gone and it was only the woman. She tried calling him again for help and I could tell by her body language and how red her face got, that he was in a bad mood and just did not want to deal with us. Thankfully, she tried taking this issue higher up. Nobody could figure out the issue. She came back and told us that the help team was going to look into it more and if I just paid the remaining balance aside from my ticket, we could take the vehicle. Completely understandable. I am only giving two stars SPECIFICALLY because this young lady tried so hard to help and was able to get us in a vehicle. The manager is the reason for the loss of the rest and also the technical problems as to why my payment was not linked in my account. I will never rent from this Alamo again. I highly recommend reading reviews before going through a company. Not every branch is good. And obviously, their reviews are not good either.

The team , from the manager at picking up the car, to Robert S at returning the car were professional and efficient. The car was spotless! I will continue to use Alamo/enterprise/National .

Our car rental was reserved for 0600, when we got there it was 0700, they did NOT have a car ready. They said it would take 30 minutes to clean and would call us when one was ready. Nobody called and then we showed back up and the woman at the counter (Malissa) now says there is a $200 deposit. We frequently rent cars from this Airport and have never had to make a deposit and she stayed arguing that they always have one. BAD customer service from ALAMO, and Malissa at the Colorado Springs Airport.

Wont be renting here again... it took forever for the payment to come out, ended up putting my account in the negative because I had other trhings that i needed to keep up with ... lets not forget the payment jumped from $221 to $500+ for a 1 week rental.. yea ill stick to Enterprise although they seem to get pretty expensive too.

Ive rented probably 4 or 5 times from this spot and have been satisfied with the cleanliness of the vehicles and overall experience. Rented a few higher end cars like a Q60 coupe and Audi SUV and they were in excellent condition.

This might be one of the worst customer service experiences in my life. The local Alamo that I rented from completely messed up the paperwork. I booked the car for a trip to take care of my father who lived 10 hrs away. Had to fill up a tire on my drive there, woke up the next morning to a flat. Because the paperwork was incorrect, there was no record of my rental with roadside. They would not come fix the flat. Messages were left at the local office and national office says I had to wait for them to fix the paperwork. I am 10 days from date I recd the vehicle and they still havent fixed it, have not called me back and national will do nothing to help. There is so much more to this story and countless hours on the phone, etc. This was an incredible disturbance to a trip in which I was supposed to be on the helping end, not the helpless end. So frustrating.

WORST EXPERIENCE EVER. If I could give negative stars I would. Do not rent from here if you want to be lied to and ignored. I had to extend a rental by a day, over the phone they told me it would be under $40. When I dropped off the car they charged me $260 for the extra day, which wasn’t even a full 24 hours. I have been trying to contact customer service and I keep being told someone will be in touch and they never do, it has been 3 weeks. I will be sure to tell all my friends and family to NEVER use Alamo rental car EVER.

Just because you have a reservation, doesnt mean youre getting a car. Avoid this place!Had a confirmed rental at this location, only to be told that no cars were available and there was nothing they could do. Same thing happened to another couple behind us.We went to Avis down the hall and they were very helpful in getting us a vehicle last minute!Filed a complaint with Alamo and have had no response.Update: Manager refused to call me back and denied my claim/complaint without even speaking with me. Read the other reviews, seems to be a trend with with the manager at this location.

Alamo was one of our smoothest rentals. We had only 1 issue and our car return agent Steven made everything right and awesome. Thank you so much Steven!!!🙏😎

Excellent service. Towards the end of the day when it would be easy to be tired or irritable, but Stephen took care of my rental in a very pleasant way that left me feeling good about the experience.

Price at the counter when picking up car was higher than my reservation. Showed the agent my computer printout. Lowered the price to below what I had, upgraded my car and had satellite radio for the week. Great customer service!

The pickup was terrible. Myself and others waited over 1.5 hours to check in and then another 30-45 minutes to receive vehicles. It makes me question if I will ever is Alamo again.The vehicle though, a Nissan Altima, was fantastic and the drop off seamless.

I arrived at the Colorado Springs Airport at 10:30pm on 1/2. The airport was like a ghost town except for the couple of individuals at the Alamo rental counter. They were AWESOME!!! Great customer service and just really friendly. I was upgraded to a Cadillac XTS and drove away. The whole process took less than 5 minutes. When I returned the car on 1/5 at 10am, the process was just as smooth. I was greeted at my vehicle and, after a quick inspection, I had my receipt in my email and I was headed to my flight. This was, by far, my best car renting experience!!!

I rented a car over a month ago and just received the damage claim. Because of covid there was no agent to do a walk around. It’s been a month and the mileage they sent me from when I dropped it off at has 30 more miles. Now they are trying charge me the damage for the car that was already done when I picked up. I don’t understand how they can over a month later decided it’s mine to pay when it was there already. Sounds like they are just going to keep playing this scam to every person that drives this car. I won’t be renting from them again.

We were traveling to Breckenridge Colorado for vacation and spent a few days in Colorado Springs with relatives before driving to Breckenridge. We rented a Ford Edge online.Alamos rental agent was friendly, the area was clean and the pick up process was quick. The agent upgraded us to a Volkswagen Atlas. The car was easily found in the rental car lot and was clean. The car performed really well in several road conditions (gravel one lane roads, rural roads and highway mountain driving).The return process was also quick. The Agent for returns was extremely pleasant and represented Alamo well.I would definitely rent from this Alamo rental location again!

I wanted to rent a car for a full week out of Denver airport. We were planning of traveling around the area and our first stop was Colorado Springs. After looking online, I saw that it was cheaper to rent a car for one day from Denver , then drop off the car in Colorado Springs. Then re-rent the car for the remainder of the week at a reduced price, dropping the car off at the Denver airport. Knowing this was a kind of pain to do, I asked the counter person at the Denver airport if I could just have the car for the whole week at the same price. She said she was not able to do that, but she suggested calling the Colorado Springs location and maybe they could keep me in the same car for the rest of the week. The next morning I called and they said I would need to come into the airport and write a new contract for me to be in the car. So, we went into the airport, parked the car, went in, re-wrote the contract, drove off in the SAME CAR that we rented in Denver and got exactly what I requested in the first place but Alamo made me jump through all these hoops to do that. I am an Alamo member and just think that was stupid to have to make me do that to keep the same car at the same price. It didn’t ruin my trip but it made me question my choice of Alamo for future trips. Why would you want to make me question my next decision to rent? I was happy with the counter agents, I was happy with the car, I was happy with the minimal time it took for the paperwork process, why would you give me enough of a problem to make me question my decision for a future rental.

Easy and friendly rental pick up at Colo Spgs airport. Nissan Rogue Sport.Seemed underpowered with 4 cyl. engine even with AWD. We drove from Colo Spgs to Vail and back. Otherwise OK.

Never been told I cant pay for car with my wells fargo debit card before will never use alamo again. NEXT TIME PRINT IT ON YOUR WEBSITE

Not enough staff to handle customers caused a long wait and was given a dirty vehicle with the promise of two free days - should have gotten that in writing because now Alamo says they wont honor the deal. Beware!

We had a prepaid reservation with budget. When we got to the airport they wouldn’t take the debit card that the reservation was made with. Neither would they take mine (the husband who has our address that reservation was made with. But doesn’t match my wife’s who made the reservation name. She used her maiden name.)For $100 they at first tried to keep our money that we prepaid with. I was finally able to resolve it and get the reservation cancelled. Went to booths up to Alamo. They gave us a better car. Cheaper price that INCLUDED the full coverage insurance. Budget would have cost another $250 to get it. And took our debit card. So easy we were done and driving a practically new Cadillac CTS within about 20 minutes of when we first started the process. We were very pleased. Thank you Alamo

Rented a Ford fusion was given a Nissan. Rented car with bank card points. We were not told about all the extras we would need to purchase and was charged over $500.00 for insurance and the extra charges. I have rented cars before and never been charged these before. I would never recommend Alamo car rental to anyone and will try to recommend that everyone we know does not rent from them either. I own 5 vehicles and my insurance for all of them for a month was less than 7 days rental charges. I posted to wrong location where vehicle was rented. It was rented from Alamo in Las Vegas NV.

We got to the car rental desk in Colorado springs airport and it was closed early. Luckily we were staying close by. When we went to the desk the next morning we explained our situation and they reimbursed us for the cab rides from and to the airport plus upgraded out suv. They were very accommodating after their mistake. Would definitely use them again just hope they stay open til they are supposed to.

Renting from Alamo at COS airport was relatively simple. They did not have an express pickup for their frequent renters. Everyone has to go to the rental counter for their contract and keys to the vehicles. Cars are close, just across the street from the terminal building with no shuttle bus required. We rented a full size SUV and we were totally unimpressed with the Ford Explorer we received. Sluggish acceleration, poor gas mileage and vehicle feature controls not easily understood. Would not rent an Explorer again if we can avoid it.

I have rented from Alamo several times and they have always provided exceptional customer service regardless of the location I use. Their prices are competive and their Insider Deals make the choice easy. They also offer upgrades to your vehicle choice at no additional charge quite often. I will not rent from anyone else.

Jeep Compass smelled like the last customer had been smoking inside the car with the windows up. Went back to find another vehicle but nothing else comparable available. Thumbs down 👎.

Renting from them for years, always a breeze

Very competitive in their pricing. Very pleasant at rental counter and checking car back in. I appreciated that they had a gas price that was about .25 cheaper than the gas stations in town, so I brought back my car with about 5 miles left before empty with no problems, knowing my fill up charge would be less than any gas station in town. Thanks. Would rent a car from them again.

I reserved a car (for 1 day rental) ahead of time but when I went to pickup the car at Alamo COS airport location I was told that they don’t have a car for me so they returned the credit card and drivers license. I told them I took a $50 Uber ride from Pueblo to come here to pickup the car. I stood there for 5 min and when I started calling the global customer service then another representative spoke up and helped me with the car.I went down to pickup the car, but car wasn’t ready for me and arrived after about 20-30 min wait. I was handed off the keys and said goodbye.Less than 24h later, when I returned the car, 2 different representative come one after the other and ask if everything was OK. When I said everything was OK, then one of them points out to a scratch at the back bumper. I said I didn’t do it and it was there before. He said I must caused it because I didn’t point this out earlier. I said there was no walk thru done or mentioned by you guys. I mentioned that from the defect/failure mode, you can clearly tell that this is not something that happened within last 24h (i.e., it’s not a fresh wound). This is something that must have happen much before. But, he didn’t like that answer and refuse to investigate if this could have happened before. I asked if they had pictures from the clean shop or video footage of the area so we can go back in time of my rental pickup and prove that it was there before. He unheeded that request as well.Fast forward, 2 weeks later, I get a bill for $1012.21 in the mail for a damage I didn’t cause.I don’t know if these guys are uncompetitive that they can’t tell what’s correct.I don’t know if these guys don’t have soul that they don’t know what’s right and wrong.From the behavior, it appears they are cheaters! I strongly recommend to DO NOT RENT CAR FROM ALAMO.Rental agreement # 64652859I am attaching an image of the damage. This car was always parked in proper parking spots with nothing behind it. I wonder what can cause this kind of damage, which seems to be multiple scratches up and down. White streaks in the damage prove that this is something old (salt deposit over period of time or polymer’s slow crystallization or slow crazing).

Great experience will use them again.

Never rent a car from here or Enterprise theyre owned by the same company. I went ahead and rented a vehicle online 7 days before my day to leave. I used my PayPal debit business MasterCard to pay for the rental. A day or so later I went ahead and did the early check-in filled in all my information and card info to make sure everything was okay and a car would be available for me. The day of the rental at 9 in the morning I contacted the Alamo office and double-checked to make sure that my card went through and worked and that they would have a car for me so I wouldnt waste money renting an Uber and being stuck. I was told there was no problem payment went through and they would have a car ready for me at the pickup time of 1 as I had booked. Upon arrival they had no vehicles for me to rent whatsoever or for anyone else. Then they stated that even though they charged my card $500 they could not rent me a car? I asked them why and they stated because it was a debit card and not a credit card. My next question was then why did you rent me the car in the first place. I stated that I had done the early check in to make sure there was no issue with the card and then even called first thing that morning and spoke with one of their representatives at the location to make sure that the card was fine and that they would be renting me a vehicle and I wouldnt be wasting money on an Uber. The clerk said there was nothing she could do. So I asked for a manager and she said there wasnt a manager available. She gave me the branch managers business card so that I could call him to try to rectify the issue. As I was on the phone sitting with my son trying to reach their branch manager. All of a sudden, out of the blue the branch manager walks up to me and introduces himself as mr. Tacket. He was there the entire time in the back avoiding the issue. Once I started speaking with him he was very rude and short with me. He kept stating that he understood what I was going through yet didnt care and wasnt willing to help out or refund my money. I kept asking Mr Tacket if this was a policy why did they even accept my reservation in the first place? Especially when I went ahead and at three different times contacted them to verify that the payment was fine and a vehicle would be there for me! We were at the airport and all of a sudden I noticed police officers surrounding the area. Then Mr Tacket became even more boisterous and rude, continuously entered my personal space and was seemingly egging me on to possibly start an altercation. After wasting all of my time and morning and ripping me off for $500 I had to pay for an Uber to get home. I wasted $60 in Uber rides. On the way home speaking with the Uber driver he stated that I was the fifth person that week that Alamo has done this to! They knowingly will Rent Out Cars to people, take their money, and then not have a car available. As I walked up to the counter I could hear them laughing when I asked for a receipt. I sat there for over 20 minutes waiting for 3 employees including the branch manager to produce a receipt and they could not? The branch manager was on the phone and the other two employees were both working on a computers yet could not get anything done. All of this which they thought was very amusing! Very rude people horrible service and Liars at best. They tied up my money for over a month as I tried to get my full refund. The refund policy is 10 to 15 business days. This was on December 3rd right before the holidays on my holiday vacation. Ive rented cars before never had this issue when using Budget Rental. I would stay away from this company at any cost regardless of wether you use a credit card or not. This company does not care and only wants your money and their customer service is non-existent! Do yourself a favor and rent from Budget Rental. Ive used them many times with the same card and have never had any issues. Alamo rental got me once but never again!!

Rented at CSO colorado springs airport All went well vehicle was ready upon arrival despite recent snowfall Dropoff went smoothly vehicle was in great condition

I made a reservation & realized I was already on schedule to work that week so tried to change it the next day to the next week with the same days. The price increased from $75/day to $95/day so I went on Expedia which is where I got the price the first time but booked straight through Alamo with the same price since Expedia makes you pay ahead. When I looked at the same exact van rental for the new dates on Expedia it was $85 per day only. I called Alamo to try & modify my reservation at the Price of $85/day AS ADVERTISED! & the lady said this is not possible!!!

I have rented from Alamo in the past and had been satisfied, however this time I chose the prepaid option to save about $15. I ended up having to cancel my reservation and come to find out they buried in the fine print that any prepaid reservations would incur a $50 cancellation fee if cancelled. I called to speak to someone in customer service. They seem to be in another country and did not speak great English. They explained to me that thar i had agreed to the terms and conditions and there was nothing that could be done to refund my $50. I did ask them to take note that I had rented from them nearly a half a dozen times in the last couple of years and they still wouldnt do anything despite my loyalty and previous rental history. Beware doing the prepaid option it could end up costing you like it did me! I wont be renting from Alamo again

Might as well walk, trust me you’ll save money.

HORRIBLE customer service. I rented a vehicle through Expedia and purchased collision damage protection. Unfortunately, I was in a minor accident. Alamo brought me a new vehicle right away. Later on, I discovered that they treated as though (1) I had made 2 different vehicle reservations, and they were charged the daily rates which is much more than what I paid Expedia, and (2) they tried to charge me for returning the first vehicle at the wrong location. Altogether they OVERCHARGED me by $1,197. I called customer service FOUR TIMES over the following few days to have this fixed. All four representatives agreed with me that I had been overcharged-- but they had no power to do anything. It had to be sent back to the Branch Manager at the COS airport. I was first told that the branch manager should call me within 24 hours, THEN I was told that they had 7-10 days. As of Day 10, no one has contacted me, and they still owe me the $1,197. (Note: They were not charging for the repairs-- thats something handled by a different department through the Collision Protection I bought from Expedia. These were just bogus rental fees that someone made up.)

Everything was excellent--excluding the difficulty of renting a car as a local and not coming from the airport. I needed to rent a larger car while my family was in town visiting but had to pay extra for long term parking and trek the parking lot 3 times with a toddler and a car seat.Otherwise staff was great, and check in and return was hassle free.

Alamo was great, the had vehicles for rent when other agencies did not have any.

Worst experience renting vehicle from here. The cars are not at all serviced.. USB ports does not work. You cannot exchange vehicles. We called custom service multiple times to exchange but no near by service. My advise is never ever take cars from here.

Fairly easy to rent a car here at the counter. Very friendly employees. The rates will give you a stroke though.

What great people. I had an issue with an unrepairable flat tire on my first rental. They enchanged the car for me right away and had me driving away in a nicer and newer car since they didnt have a similar model available. Both times I went they were exceptionally friendly and courteous. Ill be looking for their name for my future rentals.Ps. Give your reps a raise. They are doing an exceptional job.

Chad and Robert are great! They always make it easy to rent a car.

Friendly helpful service. When I got to my car the lot attendant greeted me and made sure I knew how to exit the airport.

By far some of the best customer service we have received from a car rental company. No complaints!

Friendly staff great service pick up and drop off. Also competitive rates.

No cars ready to go. Not sure what the point of an advanced reservation is/arrival time. We stood for 30+ minutes waiting for our car to pull up and they didn’t install the car seats. Won’t be renting from Alamo or likely this airport again.

My experience is always excellent with Alamo ,from the start to the finish.If my vehicle is not ready,Im always offered a free upgrade. Cars are always clean and run great. The staff is very friendly.

Quickly taken care of by friendly counter person. Out and on the road. No muss, no fuss.

I was very disappointed with my experience with Alamo. I reserved a Toyota Camry (or equivalent) but did not receive what I reserved. The agent told me they did not have any Camrys so I was being upgraded to a Ford SUV. I certainly didnt argue with her because I assumed it would be at least a Ford Escape, I didnt know there was anything smaller. I was wrong, when I got to the car it was a Ford Ecosport. That SUV is very small and nowhere near as roomy or in the same class as aToyota Camry. I said something to the guy on the lot and he just shrugged his shoulders. I didnt feel like arguing with them so I just took the SUV. When I returned the SUV the guy asked me if everything was ok with the car, I once again voiced my displeasure with her substitute vehicle. I received another shoulder shrug.

We’ve been in line to get our car for thirty minutes and it looks as though it will be another 30 minutes in a tiny Colorado Springs. No excuses, this is horrible. Now we have been waiting another 30 minutes outside for our car to be given to us. Time so far 1.5 hours.

Great experience. Broke down in Colorado Springs, had to get back to Springfield, MO asap. Alamo was over $200 cheaper than Enterprise. Give then a try.

Alamo was great in Colorado Springs. Picking up and returning the car was easy and quick. I would rent again in the future from this company.

Thank you so much for ruining our only vacation for the year but most importantly, risking our lives because of your lack of concern or care when someone rents one of your PREMIUM SUVs.We knew something was terribly wrong when we started driving the 2016 Denali across country (Colorado to Florida), to reach a family vacation we have had planned for over a year! Almost every stop we had to fill the front tires and the alignment was terrible at times, making it scary to drive.The thought of having to drive this car back makes me very uneasy. But with no other choice because the closest Alamo has no other Premium SUVs that can accomidate our family.And now we are missing valuable time with our other family members who traveled just as far, because we have been sitting here at Tire King, in Fort Myers, FL for hours, waiting for the tires to be replaced.Thank you Alamo, for making our car rental experience with your company terrible, and for making us lose hours with our family that wecant get back!

Rent at your own risk. I did not have a good experience on multiple fronts.

Always friendly, consistent good service nice cars and good rates.

So pleased with service and upgraded car for long road trip!

Wonderful rental experience - will definitely use them again!

I always use Alamo and the service is great.

I reserved a car, completed the online check in, and received a reservation confirmation email. The next day when I arrived at this location, there were no SUVS (what I rented) or cars available. I am now at the airport without a car.

Easy in, easy out - overall great experience.

Worst service I had in my life wont use this company ever again

Long line,But very helpful,got free upgrade !

It sucks when you are told they dont have your resreved car due to their first come first serve policy.

Helped people behind me before me and avoided eye contact after explaining the Ford Fusion I rented wasnt available.

My experience with Alamo was that I shouldve paid for it online because when I went inside the Colorado springs airport and paid it there the price increased quite a bit

Always nice to thrash a Rental

Don’t send me to your counter if you don’t have any cars...

Excellent service

Worst I have ever had. Lies. Sneaky. I am furious with their service. Your Colorado Springs office is shady.

Dont have a direct number. The agency itself is quite hard to find they have essentially a micro sign. The cars are quite far from the terminal at the very edge of all the other rental agencies. They dont have any cars so you have to take what youre given

Quick & easy

Wonderful experience!!