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Mike Maroone Honda - Service & Parts Center
1103 Academy Park Loop, Colorado Springs, CO 80910, United States
Comments
Fr
Review №1

Worked with Brandon who was super professional, relatable, and made my overall experience fantastic/easy for my family. I am super grateful for him and everything they were able to offer my family. Total family environment and exceeded every expectation. Thank you Mike Maroone Honda!

Je
Review №2

Excellent customer service. We were in the midst of a road trip and our car needed attention and they squeezed Us in among their other customers to get us back on the road quickly

An
Review №3

The individuals at Mike Maroon Honda do Outstanding work in the Service and Sales department. If youre looking for a great deal for new or used vehicles or getting your vehicles service that you purchased from them. Than you have gone to the best place in Colorado Springs. They Love taken care of Military and their families. So if youre looking for a great deal go see Josh, Tony, and Conley. They will take care of you in the sales department. And for your vehicles services go see Terri. After your visit, you will feel the same way we do about this location. And the above mention individuals.

Sw
Review №4

Service rep. TonyInstill a whole lot of mistrust.ThenChris Moss stepped in. He saved this trip, sharing more confidence in this dealership.Thank youChris!😎So I tip my hat to

Ju
Review №5

Always a great experience with the service department for routine maintenance! Thorough with detailed reports that allow the customer to understand all that was done to keep my vehicle running in tip top shape for years to come!

Sa
Review №6

I just needed a VIN verification, had it been anything else I would have left immediately. There was absolutely no kind of professionalism or organization to be seen. But apparently they lost the only set if keys to a customers car and were unable to do anything to repair his car because he was unable to provide them a second key

H0
Review №7

I recently purchased a CR-V at Mike Maroon Honda, and I have to say that by far, this has been the best buying car experience I have ever had; this is all due to the efforts that Brandon Kolpin and Lauren Carroll made to make sure I got the deal that I wanted it.

As
Review №8

You ever came across someone who was aggressively nice? Thats how the gentlemen who helped us was like this afternoon. A nice know it all. Not very informative, not very welcoming, I didnt really understand what was going to happen when I got apit stop I was told I could stay in my car and the next thing I knew I was finished. There was Noone else being serviced and I felt like they could have talked to me more instead I felt like I was being rushed out.This isnt the first time Ive had problems in the service center.Theres a lady that works there her name is Amanda, she has a VERY stank attitude. I remember once I needed to drop off our other car to get repaired and usually they have my insurance on file and when I had a hard time locating my paper one she plain as day looked at her coworker they laughed and she said what she thought was only meant for them to hear I bet they dont even have any insurance. I felt very stereotyped and once again Noone else was waiting to get serviced besides us and I felt like I was being rushed out, she became very very irritated with me crossing her arms, shaking her leg staring me down to where I felt anxious because Im guessing it was close to her time to go home and I was stopping her from that. Not a very pleasant experience, when I called to speak to the general manager I never got a call back, he was in a meeting, theyd leave my message then Id call back and oh hed left for the day and hadnt got my message so.I also had to get my engine replaced once and didnt get any information on where the engine came from and Ive asked and asked but I just get an itemized receipt multiple times so, I dont know sometimes I feel like they arent fixing things the way they say, they seem very shady to me.My sales person is amazing, though he first sold us a car that went straight into negative equity, he helped get us another car brand new. Made us feel very important and valued and was very informative.

Bo
Review №9

Great service fast friendly courteous professional. I recommend them to everyone who has a Honda. You wont be disappointed!

Ma
Review №10

Friendly people and great service. I am happy to have found them.

Da
Review №11

Fast service. Easily make an appointment online. Theyboffered suggestions on additional services that they recommended based on what the techs saw. However, they were not pushy in the slightest when I chose to postpone those services. Feel comfortable going to the dealership for all my Honda needs.

Je
Review №12

They were able to quickly fix a problem created by another mechanic.

Wi
Review №13

We received very good service.

Wi
Review №14

Great place to get work done on your vehicle. Only place I go.

Do
Review №15

Timothy in service seems nice. Well have to wait until tomorrow for the full report

jo
Review №16

Great service department.Knowledgeable friendly service manager.

GA
Review №17

Just called them..was a nice phone call answered all my questions

Er
Review №18

Excellent customer service. They were very patient with me and had me set up with a loaner in minutes

Je
Review №19

This is the worst place in the world they told me they would buy my vehicle is in great condition they made me drive 30 minutes out of my way and waste my time don’t ever go here they’re very disrespectful When they promised me they would buy my vehicle cash out

Ad
Review №20

The Best dealership in the Springs area!!! The most professional and honest men that I have ever dealt with in the business . I bought 2 cars in the span of one week. Thanks to everyone that works there from management to the car sales men to the finance department . I 100% recommend this dealership to anyone who is looking for a fair and honest deal!!! Jarvis Holley is an excellent salesman and so is the rest of the crew that I came in contact with at this professional dealership.

Na
Review №21

My experience with these salons is not very pleasant. We bought a car in this salon in November 2017. And only at the closing of the loan, we learned that we were handed the maintenance of our car, but did not say a word about this paid service. Be careful when buying a car in this salon, read carefully the documents that you sign, because there may be the same services that were imposed on us without warning about them!P. S. Because of the service contract, we overpaid $ 7,000 more for the car than it was worth in two years.(

Su
Review №22

Great and prompt for services. Bess is awesome!!!

St
Review №23

My experience was very pleasant. The service manager was very knowledgeable and professional. The donut was as tasty as always.

Co
Review №24

Took my vehicle in for the first service of its life. Normal oil, filter and tire rotation. Decided to mark my tires to see if they got rotated. Drop my vehicle off and go pick it up a few hours later. Pay for everything, 57$ out the door. Go to check my tires and see they aren’t rotated. Go back inside and get a terrible excuse saying, since they are so new we didn’t rotate them but we didn’t communicate it to the advisor. Some BS. Needless to say, all trust lost with this dealership service department. Love the sale department but will never have my vehicle serviced here again.

Fl
Review №25

Tony was great.He explained the process.

Yu
Review №26

They were so nice & fast!

Le
Review №27

This shop does good work. Occasionally they will not remount your donut (tire repair), and diagnostics are pricey, but they do stand behind their work.

Gi
Review №28

I have never been treated so poorly. No one came out when I pulled up, when they did I asked if they could read my codes also and the guy couldnt answer my question. When I went to wait for someone to take my info everyone I could see was busy talking so I went and sat down in the waiting area. When they did come to get me signed in, they informed me it would be 2 1/2 hours. My complaint besides the terrible customer service was, why wouldnt you tell me that when I pulled up! Highly NOT recommended!!

Jo
Review №29

I would say see my overall review of this place

Sa
Review №30

Oil change is cheap, but the professionalism in the service department is terrible.

Ja
Review №31

Great if you have routine maintenance to do. Service manager Art is great and will work with you!

Fa
Review №32

Never trust these people!I am editing this review today, 01/03/1919 to let everyone know that Mike Maroone Honda has the worse service and customer care. On 11/27/18 I purchased an extended warranty for my Honda CR-V Touring 2016 and guy told me it will cover everything except some rubber parts. I asked him if it covers battery and he said yes. Few days later, I went there to fix my my vehicle as I was having trouble with starting. After diagnosis they said it needs new battery. I was shocked when they asked me to pay for battery saying that extended warranty doesnt cover it. I went to the guy called Jake Leatherwood, who sold me the extended warranty. He said, battery is not covered by extended warranty. I asked him, then why you told me other day that everything is covered, including battery and altinator? He was speechless..I decided to cancel my extended warranty and Jake told me that refund will be mailed to me, and Ill get within three to five business days. Today, January 3rd, 2019, and its over a month and still they didnt refund my money. Last time they told me that the check has been mailed. But yesterday another guy in finance department said its on the refund process.Long story short, dont trust these people. They are like a licensed scamers, cheaters and robbers...I really hate this place and yet I have to go there. Because, its most convenient and nearest location for me. The employees are not professional as they should. I have RoadVantage coverage to replace my tires but constantly they have been asking me to pay for the tires. I called the RoadVantage and they said it should be replaced free of cost. These people are either dishonest or not professional. I ended up going to Discount Tire and they replaced it without any cost to me.

An
Review №33

Was wonderful kept me updated the whole time.

Cr
Review №34

Very polite service dept.

su
Review №35

I always take my car here, great service!

sa
Review №36

My mom used to work there. Theyre nice people and havent had any problems with them

Fa
Review №37

Great customer service!

Ra
Review №38

Scam artist they should be investigated for robbing there customers

De
Review №39

Horrible place to do business

Ru
Review №40

Need new management

Ri
Review №41

Great customer service and service.

Ja
Review №42

To expensive

jo
Review №43

Outstanding!

Xe
Review №44

For Attention And Education What They Attend To Us. Happy afternoon.

Information
44 Comments
4.1 Rating
  • Address:1103 Academy Park Loop, Colorado Springs, CO 80910, United States
  • Site:https://www.mikemaroonehonda.com/?utm_source=GMBlisting&utm_medium=organic
  • Phone:+1 719-888-5037
Categories
  • Auto repair shop
  • Auto body shop
  • Car repair and maintenance
  • Honda dealer
Working hours
  • Monday:7:30am–5:30pm
  • Tuesday:7:30am–5:30pm
  • Wednesday:7:30am–5:30pm
  • Thursday:7am–5pm
  • Friday:Closed
  • Saturday:7:30am–5:30pm
  • Sunday:7:30am–5:30pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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