John was our Service Technician and did a fantastic job. Was very courteous and friendly also to our 2 dogs. Repaired our air and heating and was very informative about the repair. We would most definitely ask for John should another repair occur which we don’t anticipate. Our whole house is Sears appliances plus our air and heating. Sears is a most trusted business. Thank you John!

Tech new his business and corrected the problem quickly.

Tech arrived on time,had to order dryer belt which will take another week without my dryer.tech asked me if i wanted dryer cleaned from lint, i told him yes,it took under 5 min with dry vac with lint flying all over my kitchen,for this i was charged $50.00,i really dont think that is fair,i am being charged over $300.00 for this service.

Repair man was not familiar with washer and dryers. I had asked for cleaning and maintenance of my machines. You sent someone who normally does kitchens. He was very nice and tried but I am very disappointed with Sears service. You needed to send a appliance server who can really help with my machines especially cleaning them.

Trying to get freezer fixed since early June. Technicians finally came on July 29. They said they repaired to the best of their ability. Wasnt quite sure what they meant until after they left. Freezer door doesnt align with refrigerator door, gasket is not tight causing frost in freezer, and ice maker doesnt work. Cannot get through to protection services. Got to customer service for another appointment on August 25th! So disappointed!

Not satisfied! I was charged $300 for a guy to come out and defrost my Refrigerator. It began leaking again about 2 weeks after he left. There’s another service technician from another company at my house right now trying to fix the problem. He’s doing much more than a defrost and is charging me less money.

Our repairman arrived on time and set to work immediately. He diagnosed the problem with our dishwasher and replaced the parts that were not functioning. Then he was very meticulous to check and test the machine to be sure that it was no longer leaking. He worked quickly and efficiently, fixed the problem and explained everything to us in easy-to-understand terms. We were very impressed and are completely satisfied with the work done.

Repair of a cracked glass range top on a Sears Elite stove, with a Protection Agreement has been a long and frustrating experience. The crack occurred during the first week of November. Sears responded promptly and sent the new part the next week. The repairmen Were knowledgeable but the part was defective. The stove was left partially assembled in anticipation of an expedited replacement part. I was then told I would have to wait for another 2.5 weeks for another replacement part. When that never arrived I had to wait another four days to get approval for stove replacement. After the approval was granted, there was another weight of a few days for authorization. Now I am waiting for final approval before they replace the stove can be ordered. It is now four weeks since the process began and we do not know when we will replace the stove and return to normal living. This is extremely poor service and I am thoroughly disappointed with the delays that Sears has imposed on what should be a simple and straightforward process. I have found Sears customer service to be Sympathetic but not helpful. I have been unable to contact management or supervisory personnel to expedite this process. I am not sure if we will have a functioning stove before 2020.

Service Tech was superior however the Sears support CS and sub contractor was a rating or 1. It took 15 calls over 4 days to cancel one appointment and at some times it was difficult to understand the customer service rep. Also, it was discovered that the Sears Garage Door Solutions Sub contractor was out of business or just didnt answer their phones. Poor Back Room operations but the Service Tech was excellent once we were able to get in touch with someone of authority to handle the scheduling issue under the Master Protection Contract.

Quick response, professional tech. Part was a bit overpriced and labor a bit longer than I think was needed but overall a good repair.

The repair person Marquis was exceptional. Very friendly and very nice. He fixed our refrigerator and it works amazing.

Dave, The tech is competent and always does a Great job!

The technician called to say he was on the way, and arrived within five minutes. The part he needed to replace had already arrived, and he made the repair very quickly. He was prompt, clean and efficient in his work. Overall, it was great service from Sears Home Repair.

Doug, our Sears Tech, was on time, professional and kind. It was our second time needing a repair, and it was especially nice to get Doug twice. He is very good at his job and ordered up the parts we needed. They arrived within a day or two and he returned to fix it quickly after that. I give Sears A+. So glad we got the extended warranty.I feel totally confident with Sears. Thank you.

Service was outstanding. The Sears Technician was on schedule and thorough with the repairs he made. I requested two additional items to be checked and he resolved them both quickly. His experience and knowledge were noteworthy in considering how he completed the repairs. I greatly appreciate the service provided. Thank you. GK

So far, the actual repair has been completed to my satisfaction. However, part of the process was unsatisfactory to me. I did not receive a written quote or a receipt for the estimate. Credit card was charged and we were not given a receipt. I was told by a rep that I could not get one until the work was complete. If you charge a card, you should get a receipt, simple as that. The work was scheduled to be completed ten days after the diagnostic appointment. Once it was complete, I still did not receive a receipt or any info regarding the 90 day guarantee. I was told it would be emailed and I never received an email. I had to call Sears again to follow up and get one. I think this part of the process is definitely in need of improvement. Thank you.

Totally efficient. Reasonable time-windows. Repairmen polite and professional. User-friendly from start to finish. For appliances, would definitely use again.

The service technician phoned early to confirm my appointment and asked if he could come earlier. This worked perfectly as I could take the rest of the day to do other things. The repair was an adjustment to the level of my new washing machine. It was accomplished in about 10 minutes. The machine no longer wobbles during the spin cycle. The technician was polite, helpful and knowledgeable!

Technician was excellent friendly and helpful. The only issue I have which is why I didnt give them 5 Stars was that it took over 3 weeks to get an appointment to service my lawn tractor. Considering that it became disabled in early August and I couldnt get an appointment until early September so my grass grew to an unbelievable height and was completely mosquito-infested. When you have a lawn tractor issue during The Cutting season they need to be able to schedule your service much fasterbut for some reason thats something that they just dont understand, or they just dont care, not sure which it is but its unacceptable

Didnt check to see if the ice maker was functioning properly. Had to schedule another repair and wait another week to get the job done.

The tech did a good job of checking the gas dryer and vacuumed the area of dust. He Evan recommended I have the ducts cleaned..Very impressed!!!

Excellent service - Dave was friendly, knowledgeable, on time, fast and thorough. The mower is in great shape for the season. Thank you Dave!

The repairman called letting us know he was on the way and arrived within a few minutes of his anticipated ETA. We explained what the issue was and he knew exactly what it was and took care of it. He was very courteous and efficient!

The service was excellent. The repair professional took his time to inspect the problem and fix it. But after that, he reviewed with me the cause of the problem and showed me how to try and prevent a re-occurrence. I appreciate the time the repair professional took and the care he had to make sure I knew exactly what occurred and why. This is my third time using the service, and each time I feel Ive gotten excellent service and value and would definitely use them again.

Excellent service from the repair person from Sears. He was very polite and knowledgeable. Im happy to have my Craftsman tractor running again.

Repair tech arrived on time and completed the two repairs in very short order, which I thought was fantastic. He was very courteous and professional.We never hesitate to call Sears Home Services whenever needed. Kudos to Sears!!5 Stars+++

Quick, Reliable and Efficient once on site. The lead time to get a tech was a little long, but the tech was well schooled and prepared to make additional repairs as needed. Well worth the time saved compared to DIY.

The repairman arriving exactly when I was told he would arrive. He found and recitified the problem very quickly. He was very knowledgeable and friendly. We are very happy with the service!

I was able to schedule a repair appt. for the next day. Repairman called when he saw he might run a little later then the appointed time. He arrived just in time. Was able to diagnose the problem right away and fixed it and with in a half hour he was gone! Highly recommend their service.

The actual repair technician was excellent. The help desk was awful and ridiculous. If it wasnt for the tech, I would not do business with you all again, if I had to deal with your call center. They had my wrong # and email address. I gave them my correct # to send to the tech. They never sent it to him. The time of service changed 3 times. I wasted a lot of time waiting for the tech. The tech was trying to reach me, but because they didnt give him the right number, he couldnt reach me.

Our technician was friendly, a good troubleshooter; and provided me with tips for future issues that may arise. Also, our parts were received very quickly. Great experience!

I was overcharged. Intentionally selected the more expensive lawn tractor service plan ($229) specfically becasue it included REPLACEMENT of the mower blades. The Techanician did not have the correct repalcement blades, so he sharpened the old mower blades instead. Do not object to labor charge [blades had to be removed for sharpening and then reinstalled.] Requested that the Techanical NOT charge me the $80.46 for NEW mower blades. He could not authorize that and informed me that his supervisor was not available, so there was no higher authority that he could consult with. Again requesting the $80.46 material charge for NEW blades be credited to my account.

Five stars! Joeie was courteous, very knowledgeable. On time. Precise. Provided great service and sound advice on aftercare. Highly recommend. Leo, Freeland, MD

Prompt, courteous, well-done and vastly overpriced! Almost $300 to install a $55 inlet valve, which did not require any dishwasher disassembly or even pulling out from under the counter. Very overpriced for a 30 minute service call. Feel very taken advantage of.

The technicians did a wonderful job in a very timely fashion. The Kenmore washer is working fine now!

Excellent service from start to finish. Call center personnel are courtieous and professional. Service personnel are professional and knowledgeable. Great follow up with emails and phone calls.

The technician was thorough, completed the work in good time and was professional and friendly, and did not make a mess! I will request Erin next time - he was the best.

Excellent. Very straight forward. Technicians were careful to explain to us what needed replacement and what to expect in shipping the parts and their return for installation.

This was the third water heater we bought from Sears for three different properties. You would think this makes us semi-valued customers as we continue to buy investment properties and get all of our water heaters from Sears. The first two times, everything was great. The third time, they forgot to put back on the switch so when my wife and I did it, there was a huge spark and a loud bang. They sent out a service repair individual that fixed it and when we turned on the switch, the same thing happened, a large spark and a loud bang. Finally, they brought a new water heater to replace. The only good thing about this is that the installer was WONDERFUL this time around. We have filed a complaint with Sears, have followed up on our complaint through our claim number and messages, and to date, noone has responded or even called back. Both my wife and I had to take off time from work multiple times to accommodate Sears and we just expect to hear a resolution on our claim issue.

Very good costumer service and great technician theyre always busy so scheduling a service is kinda hard waited 2 weeks to have it service

Great - our repair person ordered the part we needed right away and scheduled time with us ASAP to replace it.Thank you!Andrea Stone

The service was excellent. Pete called prior to arrival and arrived on schedule. He was friendly and professional and quickly found the problem.

When i called, the person on the phone spent over a half hour trying to sell me on the service insurance package. I must have told her more than 20 times I was NOT interested. Then when service guy came, he tried to sell me service package again before he even looked at the washer or dryer. When I asked him how much it was going to cost to service the washer and the dryer he said he didnt know. He said he needed to use MY phone to call the office and that they would know. I asked him why he couldnt use his phone. he said he didnt have one. yet he called ME from my driveway to let me know he was here!!! howd he do that without a phone? i asked. he said he needed to use my phone. so i gave in. he called and immediately handed me the phone because the office wanted to sell me the service plan. both the office and our service guy told me we had had the same problem of the rubber rim coming off before and thats why we needed the service plan. i said that perhaps the rubber rim comes off because our washer is almost 10 years old; we have six people in our home - 3 of them teens who play a lot of sports and therefore we do a LOT of laundry...is it possible that I dont need a service plan at $400 a year but that your products dont last more than 10 years anymore!?!? i spent more than 15 minutes telling the office that i didnt want the service plan. so the service guy fixed our washer and dryer; charged me $215 which he did not receive the price from the office but knew all along. i am disappointed with our service. and as a life-long sears / kenmore enthusiast I can tell you I will never buy your products again due to the over zealous push of the service agreement! not once did i feel understood or listened to in the whole process!!! VERY DISAPPOINTING!

The technician was very kind and helpful to explain several items on my refrigeratorAlso he did a careful job .I was very satisfiedPlease keep up the good work..

Repair technician was polite and knowledgeable about how to repair the latch on our microwave. He arrived promptly for the repair.

Very nice repairman. Gave me some good advice on keeping my machine running well.

Excellent. Arrived on time. Did thorough review of microwave

Had a stand alone ice maker not repaired properly. water leaked for over 24 hours into the walls an ultimately soaking the carpet on the lower level. Sears was so concerned they scheduled a return service call 6 days later (monday). The claims process is just a lackluster.

The repairman who came to my mothers home was very personable and very thorough. He checked everything about my moms oven to see figure out the problem.

Serviceman very nice however machine still doing same thing it was....not pumping out

Sears was very professional during the process of estimating our lawn tractor repair, ordering the parts and successfully repairing the equipment.

Thomas was a great tech for us. He did not leave the job until it is finished and to his expert satisfaction.

Repairmen were professional, polite and did a great job! I would definitely recommend Sears Appliance Repair.

I had a terrible experience with a Sears repair on my Samsung range. The technician came to replace a piece of stainless steel that I had scratched. He pulled my stove out and when he put it back I didnt realize he didnt level it or put it back properly, and the whole stove shakes back-and-forth, not to mention the part that he replaced has a dent in it that he caused from the inside out. And the whole time he was here he tried to sell me on the warranty, I dont appreciate being sold or presssure when I already said no once. Sears this was a terrible experience and you gave me the complete run around when I called back several times to try to get a technician back here to secure my stove so that I can use it.

The technician arrived within the scheduled time period and had the parts to fix my tractor. No complaints.

We purchased a Sears appliances warranty plan. When our 55 inch TV broke they promptly resolved the problem.

Doug, the service repairman who came to my house, was incredibly thorough and professional. He explained what he was doing and I appreciated the repair he did.

Excellent service. Curteous,knowledgeable, knew what problem was and fixed it, or ordered part. Thank you.

Unfortunately, the problems were too numerous to be cost effective to fix. The technician was very professional and explained the issues well. The only complaint I would have is that it took 3 weeks to schedule a return visit to install parts that were delivered the next day.

Fantastic is the best word to describe=be this service . from the first phone call to the last good bye everyting was great

Excellent service and technician! He was very thorough and extremely friendly.

Glenn diagnosed the correct problem with our fridge and kindly arranged to come back when the part arrived by mail to install it. Its been working fine ever since.

Super satisfied. Expensive repair but an honest knowledgeable repairman.

Very helpful instruction, friendly, schedule arrival with phone call and email contact reminding and very improve service!!!

We were served with excellent, kindness and clear knowledge in a timely fashion. Thank you!

The repairman did an excellent job and was very imfrmative

Most pleasant. The repairmen were knowledgeable and efficient.

On time, fast diagnosis, quick fix, no charge with warranty. What more could I want?

Washer and dryer service. Service was excellent

Technician was on time and courteous.Good job

Washing machine repair service was excellent. Doug went above and beyond to get the repair done the same day!!!

THE REPAIRMAN WAS PROMPT, COURTEOUS, AND KNOWLEDGABLE....HE WAS EXCELLENT

As always, excellent service from first phone call to completion of repair. Wouldnt use anyone else but Sears!

Technician was polite but was more interested in selling service policy than telling me what he found to be wrong

Great service. Fixed my tractor.

Excellent products, selection and knowledgeable sales staff. Kenmore is throughout the house.

Very Professional. On time and did the job right the first time.

Very unreliable. technicians do no show up and no one informs you.

Repairman was very nice.

Service call individual did an excellent job!

Jerry came out to my house to fix my washer. He called to let me know he was on the way and was on time. Jerry fixed my washer in less than half an hour and then talked me through what had caused the break and how to prevent another break.

I was alerted via text and email regarding the tech;s arrival time. Technician arrived on time, completed the service without issue

Very courteous repairman, explained what needed to be done.

Our repairman came, took the dryer apart and found it was a blown circuit.. it was up and running within a half an hour.

They do what all can be done to fix the repair....and bring back the appliance to working condition again..

The technician fixed the machine, putting in new part. The problemis he charged $47.44 when there is no charge, I already paid on 04/07/17.I need credit to my VISA of $47.44 on 04/17/17.

Friendly and Informative, on time

Annual service on garden tractor and lawn mower.

Serviceman on time and issue seems to be resolved

Good and professional.

Great job!!!!!